Initial Business Response /* (1000, 5, 2017/06/05) */
After reviewing this case, we reached out to the customer and it is to our understanding that the customer was aware that the battery he purchased on 4/18/did have a year warrantyThe customer also understood that when he went to the store
to try and exchange the battery under warranty, the battery was a month over the warranty periodWe offered the customer a $gift card for the inconvenience and he stated that he would think about it and reach back out to us with his responseWe are awaiting for the customers response at this time
Initial Business Response /* (1000, 5, 2016/08/12) */
I have forward this claim to our District and Regional managers for a review and follow up
Initial Consumer Rebuttal /* (3000, 15, 2017/01/18) */
Hello this is Mrs*** *** Regarding claim # XXXXXX and I dont understand why is taking
them so long to find a resolution to my case the only thing they responded back was they had forward the claim to the District Regial manager and I didnt hear anything else backPlease provide me with an answer as soon a possibleThank you!!
Final Consumer Response /* (4200, 33, 2017/03/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Atk I have been waiting for a reaolution from you for a year and the only thing you are willing to do is if turn in my engine in first but thats not what I askedI have been putting my life and my children life in risk with a motor that was defect and im the one paying $for a mechanic to take and re intall the engine the only thing im asking if for yall to send me one first and once is intall ill turn my inI cant wait till yall take yall time to test it in I dont know how long and then send it back even do I dont know if yall are sending the same defected engine I have kids in school and babys that go to doctors appointmentsUnless yall willing to pay for a rental for all the days it takes yall to inspect the engineI have with me different staments from mechanic that they find a manufacturer defect in the engine and I can easily bring a lawer in to this clame and sue for indargerment to lifes
Final Business Response /* (4000, 35, 2017/03/17) */
I have reached out to the customer and made contact with her and are moving forward
Initial Business Response /* (1000, 15, 2015/08/06) */
O'Reilly Auto Parts apologizes for any inconvenience or frustration that this matter has caused youThe District Manager *** *** has spoken to you about the additional labor you were charged in the amount of *** We have agreed to
reimburse you for *** in the form of a check which will be mailed to your address
Initial Business Response /* (4000, 7, 2017/01/06) */
The customer contacted our O'Rewards group on 12/On that date we had corrected the address on the account and reissued the coupons for the customerAt this time we consider this mater solved
Initial Business Response /* (1000, 5, 2016/07/19) */
This issue has been forwarded to our District and Regional Managers for a review and follow up
Initial Consumer Rebuttal /* (3000, 12, 2016/08/25) */
Here I am more than a month later and still having to deal with thisAfter I filed here
the District Manager contacted me and said he could only do store creditI said that's fineAbout a month ago I went into the store to give them copies of all the labor and parts purchased so they could process itDespite calling the store about every other day this week, I have never heard from them since
Final Business Response /* (4000, 14, 2016/08/25) */
This has been reforwarded to our District Manager for a review and follow up
Initial Business Response /* (1000, 5, 2017/05/18) */
After reviewing this claimIt is to my understanding that the tire chains have a warning notice within the package stating, due to tire size variations between manufactures, the customer needed to try on the tire chains as soon as the customer
purchased themThis would assure that the customer has the right size tire chains for his vehicleSnow tires may require a size larger than regular tiresThe tire chains can break in use and if they break, the customer would need to stop immediately and repair the broken tire chain/sContinuing to travel with a broken tire chain can cause damage to the vehicleThe manufacture stated that they will not be responsible for any vehicle damages caused by the tire chains
Initial Consumer Rebuttal /* (3000, 8, 2017/05/22) */
My original complaint was with the chains failing quickly and not meeting an implied purpose, then damaging my vehicleMy complaint now includes O'Reilly's mishandling their own internal claim process and losing the chains that the manufacturer needed to inspectFurthermore the package disclaimer of no responsibility also stated that it varies from state to state
Final Business Response /* (4000, 10, 2017/05/31) */
When the tire chains were returned they were processed and sent back as a warrantyThey were not able to be retrieve to process as a liability claimWe consider this matter closed and will not be moving further
Initial Business Response /* (1000, 9, 2016/05/27) */
This issue has been forwarded to our District Manager for a review and follow up
Initial Consumer Rebuttal /* (2000, 11, 2016/05/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
O'Reilly contacted me today
to resolve my issue/concernThey were very professional and refunded my returned itemI am very happy with the way they handled my situationThank you and I will continue doing business with O'Reilly Auto Parts
Initial Business Response /* (1000, 10, 2016/11/08) */
Due to the results of the investigation conducted on 9-23-the customer stated they had tried to email us after this happened but we find no evidence to support thisIf she can provide us with copies of emails sent to us in August to prove
she tried to contact us I will be glad to forward this on for review
Initial Business Response /* (1000, 13, 2017/05/12) */
I reached out to the customer on 5/10/and stated that he would be more than welcome to return to the store so that they may assist him with this matterCustomer still has not returned to the store
Initial Business Response /* (1000, 9, 2015/06/03) */
O'Reilly Auto Parts has reviewed the case and we have attempted to contact the customer and left multiple voice mails asking him to call our Customer Satisfaction DepartmentThe customer would simply need to return to the store with the alleged
defective item and repair bills to file a labor claim with the manufactureWe ask that he return to store located on *** *** *** *** in Lancaster, Ohio and speak with Store Manager *** *** (XXX) XXX-XXXXWe consider this issue resolved
Initial Consumer Rebuttal /* (3000, 11, 2015/06/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have recieved one call from the customer satisfaction departmentI missed the call unfortunatelyI did return the call, but have recieved no other callsThe man who claimed to be the store manager that I spoke with was named ***I do not have a repair bill because I cannot afford to have the vehicle repairedThe sway bar and sway bar link was damaged, the rear tire is crooked, the lower ball joint and control arm was damaged, the strut was bent and the transmission isnt operating correctlySomething also happened to the braking system, as all the fluid is gone from the resivior, as well as the power steering.If I had the money to get the vehicle repaired it would be getting doneIm not trying to get one over on anybody, nor am I trying to get something for nothingI work full time jobs and work for everything I haveI also have children and this is our only vehicleAnd since this incident has occoured, my youngest child has missed two follow up appointments following a recent eye surgeryWe are also having difficulty getting our children to the babysitters, and getting to work has proven difficultMy girlfriend is on the verge of losing her job because of this situationThe car was in perfect working order becore the incidentAnd now its ready for the scrap yardAs far as I am concerned this is far from resolvedA defective part from oreillys auto parts pretty much destroyed our only vehicleAt the time of the incident my youngest child was in the vehie as wellFortunately he was not injuredBut the only thing that has been going through my mind since the incident occured is that twice shortly after the repair was made, we were on the highway with my youngest son going to columbus, wgich is a minute drive, do his eye specialistIf this had occured on the highway at mph, we would have been killed for sureI believe that oreillys auto parts should be responsible for the repair cost of our vehicleAnd as I mentioned before, if I could afford to have the car repaired, I would already have it doneBut in my hobest opinion, with the magnitude of the damage, it would probablybe cheaper to buy another carEither way, oreillys should stand behind their parts and make it rightThis isnt the first issue that ive had with parts from oreillysAfter the first incident with having to replace sets of fron wheel bearrings in a months time, I havent used them sinceUnfortunately the shop that did the repair used parts from themThe tow truck driver who towed our vehicle also told us that the amount of vehicles that he tows on a weekly basis, that were damaged or broken down, were due to defective parts that had come from oreillys auto partsI will gladly take an estimate for the cost of the repairs and photosof the damage, and the junk part back to oreillys auto partsAnd I expect that they will do what is right, and make this rightIf either my girlfruend or myself end up losing our job over this situation, I would expect compensation for that as wellI certainly hope it doesnt come to thatBut if necessary, ill spend my last dime to obtain legal help and have the issue dealt with accordinglyI hope it doesnt cometo thatIf that is the case ill even lose my houseBut I will fight for what is rightJust because I dont have tons of mobey to just throw around, doesnt mean that I will let a giant corporation walk all over me and continue to distribute inferior parts to hard working people like myselfIf this isnt resolved in a proper and timely fashion, I will take time off work if I have to, and boycott this store! I will attempt to call the customer satisfaction department as I did when I missed the initial callIf I dont recieve a call back again, I fail to see how it is my fault! And as far as the man (***) who claimed to be the store manager, along with misrepresenting his title, had screamed at me telling me to " get the *** out of his store" repeatedly because he was unhappy that I was discussing this with him within ear shot of other customersMy girlfriend was with me at the time I went into the store to see how this matter could be resolvedMy experience with their customer service was as bad as my experience with their partsAs a former employee of ***, I know good and well that customer satisfaction id first and foremostAnd if I were to conduct this type of behavior while on the clock and or in the store, that I would no longet have a job! If he is willing to do this to me while behind the counter and on the clock then hes capable of doing it to anyone, and obviously unpredictable and unstable and should not be working in a retail position dealing with the public
Final Consumer Response /* (3000, 13, 2015/06/05) */
***Document Attached***
Damage from the "alleged" defective partAll of the brake fluid is gone some howI see no damage where id expect to see it from when the incident occuredAnd the fluid that is under the vehicle in the photo is what was left of the power steering fluid that hadnt leaked out prior to having the vehicle towed to our houseWhich cost close to *** dollars, which I expect that oreillys will make good on as wellTheres nothing like getting called at work and having to leave early to go over draw my account to pay a tow bill so our car didnt end up in the impount yard
Final Business Response /* (4000, 19, 2015/06/19) */
O'Reilly Auto Parts has reviewed the case and we have attempted to contact the customer and left multiple voice mails and emails asking him to call our Customer Satisfaction DepartmentThe defective item was left at the store; however the customer has not returned with the necessary repair bills and/or estimates to file a liability labor claim with the manufacturerWe ask that he return to store located on *** *** *** *** in Lancaster, Ohio and speak with Store Manager *** *** (XXX) XXX-XXXXWe consider this issue resolved
Initial Business Response /* (1000, 5, 2015/11/10) */
Mr *** *** was contacted and spoken to on 11/4/(the day after he filed this complaint) by our adjuster at *** *** Services (Leigh *** and his claim is being resolvedThey (GB) are waiting for him to provide
documentation so that they can reimburse him for his loss which is all part of an Auto Accident Insurance Claim process
Initial Consumer Rebuttal /* (3000, 7, 2015/11/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Leigh was unsure of what documents I needed to send her,(loss revenue of just that truck or past revenue for our entire fleet of trucks) so she said that she would look into it and call me backShe also said that she needed a tow bill and the parts receipts sent in, and I have already faxed thoseI have called and left a message everyday since then and still have yet to hear backI have contacted Sarah (Leigh's supervisor) and she said that she was unable to help me and that I needed to speak to LeighWhen I asked Sarah for her supervisors name and number, she told me Kelly *** was the branch manager, but the phone number that Sarah gave me just went straight to Sarah
Final Business Response /* (4000, 9, 2015/11/16) */
The original payment of $was issued on October after receiving the appraisal from Property Damage AppraisersThe address on file is Mr***'s physical address, but does not accept mailA stop pay was issued on the original check on October and a new settlement check of $was issued on October to Mr***'s P.OBoxAt the onset of the claim, Mr*** was informed that the loss of revenue would be considered after the repairs were complete and supporting documents provided
Leigh *** Resolution Manager *** ***
*** *** *** Centre Blvd., Suite *** St*** MO XXXXX
D: XXX-XXX-XXXX F: XXX-XXX-XXXX
E: ***@gbtpa.com
Initial Business Response /* (1000, 15, 2016/03/18) */
We apologize for any inconvenience or problem that this ate may have cause MRLeeOur records show that MRLee has been contacted by our District Manager and a new engine will be given to MrLee once we get his failed unit backO'Reilly
Auto Parts considers this matter closed
Initial Consumer Rebuttal /* (2000, 17, 2016/03/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 10, 2016/07/19) */
This issue has been forwarded to our District and Regional managers for a review and follow up
Initial Consumer Rebuttal /* (3000, 13, 2016/07/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I
contacted Richard Wills of O'Reilly Auto Parts Corporation office in Springfield, MO by phoneHe, more or less, informed me that his superiors said it was not their problemMrWills said that O'Reilly Auto Parts does not warrant laborI understand that, but it was their part that failed, which caused me to have to pay to have a SECOND clutch put in the Saturn SLMrWills, more or less, said that they bought the clutch from the manufacturer, Perfect ClutchMrWills did not come right out and say it, but I got the idea that if I wanted to be reimbursed for the monies spent on the second clutch installation, I needed to contact Perfect Clutch
If O'Reilly Auto Parts do not deal with labor costs for installation of their parts, why do they have a "Labor Claims" department? And why is Richard Wills employed as the head of the Labor Claims department?
I think it is the responsibility of O'Reilly Auto Parts to reimburse me for the labor costs for the installation of the second clutchI bought the first clutch from O'Reilly Auto Parts in good faith that it would workI did not buy the clutch from Perfect ClutchIf O'Reilly Auto Parts wants to be reimbursed for the labor costs I am requesting then it is their responsibility to appeal to Perfect Clutch for those monies, not my responsibility
Final Consumer Response /* (4200, 18, 2016/07/26) */
Dear Revdex.com Case Worker:
I contacted Richard Wills of O'Reilly Auto Parts Corporation office in Springfield, MO by phoneHe, more or less, informed me that his superiors said it was not their problemMrWills said that O'Reilly Auto Parts does not warrant laborI understand that, but it was their part that failed, which caused me to have to pay to have a SECOND clutch put in the Saturn SLMrWills, more or less, said that they bought the clutch from the manufacturer, Perfect ClutchMrWills did not come right out and say it, but I got the idea that if I wanted to be reimbursed for the monies spent on the second clutch installation, I needed to contact Perfect Clutch
If O'Reilly Auto Parts do not deal with labor costs for installation of their parts, why do they have a "Labor Claims" department? And why is Richard Wills employed as the head of the Labor Claims department?
I think it is the responsibility of O'Reilly Auto Parts to reimburse me for the labor costs for the installation of the second clutchI bought the first clutch from O'Reilly Auto Parts in good faith that it would workI did not buy the clutch from Perfect ClutchIf O'Reilly Auto Parts wants to be reimbursed for the labor costs I am requesting then it is their responsibility to appeal to Perfect Clutch for those monies, not my responsibility
Final Business Response /* (4000, 16, 2016/07/26) */
We will not be offering any additional compensation for this claim and consider this matter closed
Initial Business Response /* (1000, 9, 2016/01/20) */
MrNewton was refunded in the full amount on 1/8/invoice 1305-We are concidering this matter closed
Initial Business Response /* (1000, 5, 2015/09/25) */
O'Reilly Auto Parts has reviewed the customer's concern and the findings show that the Lawn & Garden Battery was purchased on April 18, 2015; we then replaced the battery under the three month warranty on June 10, On August 28, the
customer attempted to exchange the battery under warranty againAt this time the store had explained to him the warranty had expiredThe warranty begins on the date of purchase and expires at the end of the warranty period stated on the receiptWhen a free replacement battery is given the warranty does not start over because it is not considered a purchaseIn the interest of customer goodwill the District Manager has agreed to replace the battery one last timeBecause this is another free replacement, and the previous warranty has expired, this free replacement battery will have no warrantyWe ask that the customer return to the store located on West Front Street in Evergreen, Alabama and speak with Store Manager Jeff *** to have the battery exchangedWe consider this issue resolved
Initial Consumer Rebuttal /* (3000, 11, 2015/10/13) */
Re: Case #***: O'Reilly Auto Parts
First of all I would like to thank you for your prompt attention on this matterHowever, the offer O'Reilly made tome is not acceptableWhat I wanted to see is that their warrent policy be chargedIf I buy a new car with a warranty on it and something happen to cause me to take it back, a new warranty is going to be given on the new car even though I did not buy a new car
I will not give them the satisfaction to go back in their store for another batteryIn other work I am sure during my life time I would have spent much more that the cost of that batteryI will not go back to their store for anything and discourage anyone I know from shopping in their stores
Sincerely,
Mr*** ***
Final Business Response /* (4000, 13, 2015/10/14) */
We consider this issue resolved
Initial Business Response /* (1000, 8, 2017/04/12) */
After reviewing this case, our store has ordered another engine for the customer and is at the store right nowThe store is waiting on the customer to uninstall the original engine so that they may do an even exchange
Initial Business Response /* (1000, 10, 2015/09/11) */
We apologize for any inconvenience or problem that this issue has caused Ms***Please have Ms*** return to our store located on Highway East, Batesville, MS where the radiators have been purchased to submit a liability
claimShe needs to take in the current radiator that is damaged along with any receipts or quotes so that the store manager can submit a claim through the manufactureWithout the radiator we would be unable to process a claim
Initial Consumer Rebuttal /* (3000, 12, 2015/09/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because I have turn it in so they should have the last radiator but, I will go up there because they should have it on file, I hope to clear this matter up and to continue during business with them
Final Consumer Response /* (3000, 15, 2015/09/25) */
The company contact on different occasion, the last one they told me to go to store with an estimates for my engine, went to the store in Batesville, tbey didnt know I was coming never gonevera email from company, dm was very unconcerned and say he got some email with a car not truck, all I want is my truck fixed thats all , just my truck fixed
Final Business Response /* (4000, 17, 2015/09/29) */
This matter has been escalated to our district manager who has reached out Ms*** and left her a voice mailThe district manager is waiting on a call back from Ms***
Initial Business Response /* (1000, 5, 2016/05/04) */
This issue has been forwarded to our Regional Manager for a review and follow up with our customer
Initial Consumer Rebuttal /* (3000, 7, 2016/05/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I want
my money back now X X XXXX
Final Business Response /* (4000, 9, 2016/05/10) */
We do apologize for any inconvenience or problem that this matter may have caused Mr***I contacted our store manager at our store in Sunland, CA on Foothill Boulevard who has tried multiple times to contact MR***He said that a voice mail has been left for the customerIf MR*** wishes to contact the store and speak with Scott the store manager he can be reached at XXX-XXX-XXXX
Final Consumer Response /* (4200, 11, 2016/05/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
On may XX XXXX I, *** ***went to the sunland store to get my money back like I was promised, I was told what money? they have no knowledge Then I speak with *** I tell him where is my money he says what money He was the one that made me buy the starterHe says he does not rememberi ask myself am I at fault? I still do not have a good starterNow I am at the point that I am begging on my both knees to please please give me my money back, I need my car for work, I am a delivery driver
We had reached out to the customer on 12/6/to inform her that we would assist her with her desired settlement if she could provide us with the first statement from the mechanic when the alternator was first installed and the second statement from the mechanic on the estimated repair bill at her convenienceWe stated to her at her convenience to either email, fax or via regular mail the documentation needed for us to move forward with her desired settlement. She did not have anything to take down any phone number to reach back out to us or to write down the email address to email the statementsWe reached back out to the customer on 12/21/to give her the information she needs to email the documentation needed to move forward with her desired settlementWe also gave her our phone number for her to reach us directly if she needs any further assistanceWe are just waiting on the customer to forward the documentation needed at her convenience
Initial Business Response /* (1000, 5, 2017/06/05) */
After reviewing this case, we reached out to the customer and it is to our understanding that the customer was aware that the battery he purchased on 4/18/did have a year warrantyThe customer also understood that when he went to the store
to try and exchange the battery under warranty, the battery was a month over the warranty periodWe offered the customer a $gift card for the inconvenience and he stated that he would think about it and reach back out to us with his responseWe are awaiting for the customers response at this time
Initial Business Response /* (1000, 5, 2016/08/12) */
I have forward this claim to our District and Regional managers for a review and follow up
Initial Consumer Rebuttal /* (3000, 15, 2017/01/18) */
Hello this is Mrs*** *** Regarding claim # XXXXXX and I dont understand why is taking
them so long to find a resolution to my case the only thing they responded back was they had forward the claim to the District Regial manager and I didnt hear anything else backPlease provide me with an answer as soon a possibleThank you!!
Final Consumer Response /* (4200, 33, 2017/03/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Atk I have been waiting for a reaolution from you for a year and the only thing you are willing to do is if turn in my engine in first but thats not what I askedI have been putting my life and my children life in risk with a motor that was defect and im the one paying $for a mechanic to take and re intall the engine the only thing im asking if for yall to send me one first and once is intall ill turn my inI cant wait till yall take yall time to test it in I dont know how long and then send it back even do I dont know if yall are sending the same defected engine I have kids in school and babys that go to doctors appointmentsUnless yall willing to pay for a rental for all the days it takes yall to inspect the engineI have with me different staments from mechanic that they find a manufacturer defect in the engine and I can easily bring a lawer in to this clame and sue for indargerment to lifes
Final Business Response /* (4000, 35, 2017/03/17) */
I have reached out to the customer and made contact with her and are moving forward
Initial Business Response /* (1000, 15, 2015/08/06) */
O'Reilly Auto Parts apologizes for any inconvenience or frustration that this matter has caused youThe District Manager *** *** has spoken to you about the additional labor you were charged in the amount of *** We have agreed to
reimburse you for *** in the form of a check which will be mailed to your address
Initial Business Response /* (1000, 5, 2016/06/20) */
This has been forwarded to our District and Regional Managers for a review and follow up
Initial Business Response /* (4000, 7, 2017/01/06) */
The customer contacted our O'Rewards group on 12/On that date we had corrected the address on the account and reissued the coupons for the customerAt this time we consider this mater solved
Initial Business Response /* (1000, 5, 2016/07/19) */
This issue has been forwarded to our District and Regional Managers for a review and follow up
Initial Consumer Rebuttal /* (3000, 12, 2016/08/25) */
Here I am more than a month later and still having to deal with thisAfter I filed here
the District Manager contacted me and said he could only do store creditI said that's fineAbout a month ago I went into the store to give them copies of all the labor and parts purchased so they could process itDespite calling the store about every other day this week, I have never heard from them since
Final Business Response /* (4000, 14, 2016/08/25) */
This has been reforwarded to our District Manager for a review and follow up
Initial Business Response /* (1000, 5, 2017/05/18) */
After reviewing this claimIt is to my understanding that the tire chains have a warning notice within the package stating, due to tire size variations between manufactures, the customer needed to try on the tire chains as soon as the customer
purchased themThis would assure that the customer has the right size tire chains for his vehicleSnow tires may require a size larger than regular tiresThe tire chains can break in use and if they break, the customer would need to stop immediately and repair the broken tire chain/sContinuing to travel with a broken tire chain can cause damage to the vehicleThe manufacture stated that they will not be responsible for any vehicle damages caused by the tire chains
Initial Consumer Rebuttal /* (3000, 8, 2017/05/22) */
My original complaint was with the chains failing quickly and not meeting an implied purpose, then damaging my vehicleMy complaint now includes O'Reilly's mishandling their own internal claim process and losing the chains that the manufacturer needed to inspectFurthermore the package disclaimer of no responsibility also stated that it varies from state to state
Final Business Response /* (4000, 10, 2017/05/31) */
When the tire chains were returned they were processed and sent back as a warrantyThey were not able to be retrieve to process as a liability claimWe consider this matter closed and will not be moving further
Initial Business Response /* (1000, 9, 2016/05/27) */
This issue has been forwarded to our District Manager for a review and follow up
Initial Consumer Rebuttal /* (2000, 11, 2016/05/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
O'Reilly contacted me today
to resolve my issue/concernThey were very professional and refunded my returned itemI am very happy with the way they handled my situationThank you and I will continue doing business with O'Reilly Auto Parts
Initial Business Response /* (1000, 10, 2016/11/08) */
Due to the results of the investigation conducted on 9-23-the customer stated they had tried to email us after this happened but we find no evidence to support thisIf she can provide us with copies of emails sent to us in August to prove
she tried to contact us I will be glad to forward this on for review
Initial Business Response /* (1000, 13, 2017/05/12) */
I reached out to the customer on 5/10/and stated that he would be more than welcome to return to the store so that they may assist him with this matterCustomer still has not returned to the store
Initial Business Response /* (1000, 9, 2015/06/03) */
O'Reilly Auto Parts has reviewed the case and we have attempted to contact the customer and left multiple voice mails asking him to call our Customer Satisfaction DepartmentThe customer would simply need to return to the store with the alleged
defective item and repair bills to file a labor claim with the manufactureWe ask that he return to store located on *** *** *** *** in Lancaster, Ohio and speak with Store Manager *** *** (XXX) XXX-XXXXWe consider this issue resolved
Initial Consumer Rebuttal /* (3000, 11, 2015/06/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have recieved one call from the customer satisfaction departmentI missed the call unfortunatelyI did return the call, but have recieved no other callsThe man who claimed to be the store manager that I spoke with was named ***I do not have a repair bill because I cannot afford to have the vehicle repairedThe sway bar and sway bar link was damaged, the rear tire is crooked, the lower ball joint and control arm was damaged, the strut was bent and the transmission isnt operating correctlySomething also happened to the braking system, as all the fluid is gone from the resivior, as well as the power steering.If I had the money to get the vehicle repaired it would be getting doneIm not trying to get one over on anybody, nor am I trying to get something for nothingI work full time jobs and work for everything I haveI also have children and this is our only vehicleAnd since this incident has occoured, my youngest child has missed two follow up appointments following a recent eye surgeryWe are also having difficulty getting our children to the babysitters, and getting to work has proven difficultMy girlfriend is on the verge of losing her job because of this situationThe car was in perfect working order becore the incidentAnd now its ready for the scrap yardAs far as I am concerned this is far from resolvedA defective part from oreillys auto parts pretty much destroyed our only vehicleAt the time of the incident my youngest child was in the vehie as wellFortunately he was not injuredBut the only thing that has been going through my mind since the incident occured is that twice shortly after the repair was made, we were on the highway with my youngest son going to columbus, wgich is a minute drive, do his eye specialistIf this had occured on the highway at mph, we would have been killed for sureI believe that oreillys auto parts should be responsible for the repair cost of our vehicleAnd as I mentioned before, if I could afford to have the car repaired, I would already have it doneBut in my hobest opinion, with the magnitude of the damage, it would probablybe cheaper to buy another carEither way, oreillys should stand behind their parts and make it rightThis isnt the first issue that ive had with parts from oreillysAfter the first incident with having to replace sets of fron wheel bearrings in a months time, I havent used them sinceUnfortunately the shop that did the repair used parts from themThe tow truck driver who towed our vehicle also told us that the amount of vehicles that he tows on a weekly basis, that were damaged or broken down, were due to defective parts that had come from oreillys auto partsI will gladly take an estimate for the cost of the repairs and photosof the damage, and the junk part back to oreillys auto partsAnd I expect that they will do what is right, and make this rightIf either my girlfruend or myself end up losing our job over this situation, I would expect compensation for that as wellI certainly hope it doesnt come to thatBut if necessary, ill spend my last dime to obtain legal help and have the issue dealt with accordinglyI hope it doesnt cometo thatIf that is the case ill even lose my houseBut I will fight for what is rightJust because I dont have tons of mobey to just throw around, doesnt mean that I will let a giant corporation walk all over me and continue to distribute inferior parts to hard working people like myselfIf this isnt resolved in a proper and timely fashion, I will take time off work if I have to, and boycott this store! I will attempt to call the customer satisfaction department as I did when I missed the initial callIf I dont recieve a call back again, I fail to see how it is my fault! And as far as the man (***) who claimed to be the store manager, along with misrepresenting his title, had screamed at me telling me to " get the *** out of his store" repeatedly because he was unhappy that I was discussing this with him within ear shot of other customersMy girlfriend was with me at the time I went into the store to see how this matter could be resolvedMy experience with their customer service was as bad as my experience with their partsAs a former employee of ***, I know good and well that customer satisfaction id first and foremostAnd if I were to conduct this type of behavior while on the clock and or in the store, that I would no longet have a job! If he is willing to do this to me while behind the counter and on the clock then hes capable of doing it to anyone, and obviously unpredictable and unstable and should not be working in a retail position dealing with the public
Final Consumer Response /* (3000, 13, 2015/06/05) */
***Document Attached***
Damage from the "alleged" defective partAll of the brake fluid is gone some howI see no damage where id expect to see it from when the incident occuredAnd the fluid that is under the vehicle in the photo is what was left of the power steering fluid that hadnt leaked out prior to having the vehicle towed to our houseWhich cost close to *** dollars, which I expect that oreillys will make good on as wellTheres nothing like getting called at work and having to leave early to go over draw my account to pay a tow bill so our car didnt end up in the impount yard
Final Business Response /* (4000, 19, 2015/06/19) */
O'Reilly Auto Parts has reviewed the case and we have attempted to contact the customer and left multiple voice mails and emails asking him to call our Customer Satisfaction DepartmentThe defective item was left at the store; however the customer has not returned with the necessary repair bills and/or estimates to file a liability labor claim with the manufacturerWe ask that he return to store located on *** *** *** *** in Lancaster, Ohio and speak with Store Manager *** *** (XXX) XXX-XXXXWe consider this issue resolved
Initial Business Response /* (1000, 5, 2015/11/10) */
Mr *** *** was contacted and spoken to on 11/4/(the day after he filed this complaint) by our adjuster at *** *** Services (Leigh *** and his claim is being resolvedThey (GB) are waiting for him to provide
documentation so that they can reimburse him for his loss which is all part of an Auto Accident Insurance Claim process
Initial Consumer Rebuttal /* (3000, 7, 2015/11/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Leigh was unsure of what documents I needed to send her,(loss revenue of just that truck or past revenue for our entire fleet of trucks) so she said that she would look into it and call me backShe also said that she needed a tow bill and the parts receipts sent in, and I have already faxed thoseI have called and left a message everyday since then and still have yet to hear backI have contacted Sarah (Leigh's supervisor) and she said that she was unable to help me and that I needed to speak to LeighWhen I asked Sarah for her supervisors name and number, she told me Kelly *** was the branch manager, but the phone number that Sarah gave me just went straight to Sarah
Final Business Response /* (4000, 9, 2015/11/16) */
The original payment of $was issued on October after receiving the appraisal from Property Damage AppraisersThe address on file is Mr***'s physical address, but does not accept mailA stop pay was issued on the original check on October and a new settlement check of $was issued on October to Mr***'s P.OBoxAt the onset of the claim, Mr*** was informed that the loss of revenue would be considered after the repairs were complete and supporting documents provided
Leigh *** Resolution Manager *** ***
*** *** *** Centre Blvd., Suite *** St*** MO XXXXX
D: XXX-XXX-XXXX F: XXX-XXX-XXXX
E: ***@gbtpa.com
Initial Business Response /* (1000, 15, 2016/03/18) */
We apologize for any inconvenience or problem that this ate may have cause MRLeeOur records show that MRLee has been contacted by our District Manager and a new engine will be given to MrLee once we get his failed unit backO'Reilly
Auto Parts considers this matter closed
Initial Consumer Rebuttal /* (2000, 17, 2016/03/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 10, 2016/07/19) */
This issue has been forwarded to our District and Regional managers for a review and follow up
Initial Consumer Rebuttal /* (3000, 13, 2016/07/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I
contacted Richard Wills of O'Reilly Auto Parts Corporation office in Springfield, MO by phoneHe, more or less, informed me that his superiors said it was not their problemMrWills said that O'Reilly Auto Parts does not warrant laborI understand that, but it was their part that failed, which caused me to have to pay to have a SECOND clutch put in the Saturn SLMrWills, more or less, said that they bought the clutch from the manufacturer, Perfect ClutchMrWills did not come right out and say it, but I got the idea that if I wanted to be reimbursed for the monies spent on the second clutch installation, I needed to contact Perfect Clutch
If O'Reilly Auto Parts do not deal with labor costs for installation of their parts, why do they have a "Labor Claims" department? And why is Richard Wills employed as the head of the Labor Claims department?
I think it is the responsibility of O'Reilly Auto Parts to reimburse me for the labor costs for the installation of the second clutchI bought the first clutch from O'Reilly Auto Parts in good faith that it would workI did not buy the clutch from Perfect ClutchIf O'Reilly Auto Parts wants to be reimbursed for the labor costs I am requesting then it is their responsibility to appeal to Perfect Clutch for those monies, not my responsibility
Final Consumer Response /* (4200, 18, 2016/07/26) */
Dear Revdex.com Case Worker:
I contacted Richard Wills of O'Reilly Auto Parts Corporation office in Springfield, MO by phoneHe, more or less, informed me that his superiors said it was not their problemMrWills said that O'Reilly Auto Parts does not warrant laborI understand that, but it was their part that failed, which caused me to have to pay to have a SECOND clutch put in the Saturn SLMrWills, more or less, said that they bought the clutch from the manufacturer, Perfect ClutchMrWills did not come right out and say it, but I got the idea that if I wanted to be reimbursed for the monies spent on the second clutch installation, I needed to contact Perfect Clutch
If O'Reilly Auto Parts do not deal with labor costs for installation of their parts, why do they have a "Labor Claims" department? And why is Richard Wills employed as the head of the Labor Claims department?
I think it is the responsibility of O'Reilly Auto Parts to reimburse me for the labor costs for the installation of the second clutchI bought the first clutch from O'Reilly Auto Parts in good faith that it would workI did not buy the clutch from Perfect ClutchIf O'Reilly Auto Parts wants to be reimbursed for the labor costs I am requesting then it is their responsibility to appeal to Perfect Clutch for those monies, not my responsibility
Final Business Response /* (4000, 16, 2016/07/26) */
We will not be offering any additional compensation for this claim and consider this matter closed
Initial Business Response /* (1000, 9, 2016/01/20) */
MrNewton was refunded in the full amount on 1/8/invoice 1305-We are concidering this matter closed
Initial Business Response /* (1000, 5, 2015/09/25) */
O'Reilly Auto Parts has reviewed the customer's concern and the findings show that the Lawn & Garden Battery was purchased on April 18, 2015; we then replaced the battery under the three month warranty on June 10, On August 28, the
customer attempted to exchange the battery under warranty againAt this time the store had explained to him the warranty had expiredThe warranty begins on the date of purchase and expires at the end of the warranty period stated on the receiptWhen a free replacement battery is given the warranty does not start over because it is not considered a purchaseIn the interest of customer goodwill the District Manager has agreed to replace the battery one last timeBecause this is another free replacement, and the previous warranty has expired, this free replacement battery will have no warrantyWe ask that the customer return to the store located on West Front Street in Evergreen, Alabama and speak with Store Manager Jeff *** to have the battery exchangedWe consider this issue resolved
Initial Consumer Rebuttal /* (3000, 11, 2015/10/13) */
Re: Case #***: O'Reilly Auto Parts
First of all I would like to thank you for your prompt attention on this matterHowever, the offer O'Reilly made tome is not acceptableWhat I wanted to see is that their warrent policy be chargedIf I buy a new car with a warranty on it and something happen to cause me to take it back, a new warranty is going to be given on the new car even though I did not buy a new car
I will not give them the satisfaction to go back in their store for another batteryIn other work I am sure during my life time I would have spent much more that the cost of that batteryI will not go back to their store for anything and discourage anyone I know from shopping in their stores
Sincerely,
Mr*** ***
Final Business Response /* (4000, 13, 2015/10/14) */
We consider this issue resolved
Initial Business Response /* (1000, 8, 2017/04/12) */
After reviewing this case, our store has ordered another engine for the customer and is at the store right nowThe store is waiting on the customer to uninstall the original engine so that they may do an even exchange
Initial Business Response /* (1000, 10, 2015/09/11) */
We apologize for any inconvenience or problem that this issue has caused Ms***Please have Ms*** return to our store located on Highway East, Batesville, MS where the radiators have been purchased to submit a liability
claimShe needs to take in the current radiator that is damaged along with any receipts or quotes so that the store manager can submit a claim through the manufactureWithout the radiator we would be unable to process a claim
Initial Consumer Rebuttal /* (3000, 12, 2015/09/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because I have turn it in so they should have the last radiator but, I will go up there because they should have it on file, I hope to clear this matter up and to continue during business with them
Final Consumer Response /* (3000, 15, 2015/09/25) */
The company contact on different occasion, the last one they told me to go to store with an estimates for my engine, went to the store in Batesville, tbey didnt know I was coming never gonevera email from company, dm was very unconcerned and say he got some email with a car not truck, all I want is my truck fixed thats all , just my truck fixed
Final Business Response /* (4000, 17, 2015/09/29) */
This matter has been escalated to our district manager who has reached out Ms*** and left her a voice mailThe district manager is waiting on a call back from Ms***
Initial Business Response /* (1000, 5, 2016/05/04) */
This issue has been forwarded to our Regional Manager for a review and follow up with our customer
Initial Consumer Rebuttal /* (3000, 7, 2016/05/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I want
my money back now X X XXXX
Final Business Response /* (4000, 9, 2016/05/10) */
We do apologize for any inconvenience or problem that this matter may have caused Mr***I contacted our store manager at our store in Sunland, CA on Foothill Boulevard who has tried multiple times to contact MR***He said that a voice mail has been left for the customerIf MR*** wishes to contact the store and speak with Scott the store manager he can be reached at XXX-XXX-XXXX
Final Consumer Response /* (4200, 11, 2016/05/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
On may XX XXXX I, *** ***went to the sunland store to get my money back like I was promised, I was told what money? they have no knowledge Then I speak with *** I tell him where is my money he says what money He was the one that made me buy the starterHe says he does not rememberi ask myself am I at fault? I still do not have a good starterNow I am at the point that I am begging on my both knees to please please give me my money back, I need my car for work, I am a delivery driver
We had reached out to the customer on 12/6/to inform her that we would assist her with her desired settlement if she could provide us with the first statement from the mechanic when the alternator was first installed and the second statement from the mechanic on the estimated repair bill at her convenienceWe stated to her at her convenience to either email, fax or via regular mail the documentation needed for us to move forward with her desired settlement. She did not have anything to take down any phone number to reach back out to us or to write down the email address to email the statementsWe reached back out to the customer on 12/21/to give her the information she needs to email the documentation needed to move forward with her desired settlementWe also gave her our phone number for her to reach us directly if she needs any further assistanceWe are just waiting on the customer to forward the documentation needed at her convenience