Initial Business Response /* (***, 5, 2016/12/06) */
This part was purchased on 4-28-Our manufacturer does not cover labor on parts that have been installed for more than a yearAny additional compensation would be at the discretion of the StoreI will forward this concern to our District
and Regional managers for a review and follow up
Initial Consumer Rebuttal /* (3000, 7, 2016/12/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
when I did buy the parts I received a receipt with it that state it is covered for months
falls advertising will not rule in your favor at the court of law
am building a case and ready to go proceed and have a judge decide
My family attorney is paid monthly and I have time to follow up
just for the record your receipt says (CUSTOMERS SATISFACTION IS OUR PRIORITY )
I paid almost a ***$ to replace the same parts I purchased from you twice due to the same part failing
how satisfying is that ?
Final Business Response /* (4000, 9, 2016/12/06) */
This customer was contacted and accepted a Gift Card on our behalf the settle the disputeNo further action will be taken and this matter is considered closed
Initial Business Response /* (1000, 9, 2016/04/19) */
To whom it may concern,
When this claim was originally filed with us on 10/28/the manufactured denied the claim completely due to the fact our manufacturer does not pay labor on parts that have been installed on the truck more than a
yearOur customer appealed this claim and as a result we were able to get the manufacturer to cover $towards his claimAs stated in the request the damage to this truck was caused by the tow company and is in no way the responsibility of the manufacturer or O'Reilly Auto PartsWe will still cover $as originally offeredWe consider this matter closedThanks for reaching out to us
Initial Consumer Rebuttal /* (2000, 11, 2016/04/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I know I will get only $from them and so I will accept thisThey do not care that there could have been loss of life and that they should check all parts from other manufacturers thoroughly before selling them so in the future no one will have a complaint such as this and no one will die
Also, I will not longer purchase or recommend any products from O'Reilly"sBut I am sure since money is their main object and they do not mind selling unsafe parts, that this objection will not matter to them anyway
Initial Business Response /* (1000, 8, 2017/04/17) */
I reached out to the customer and stated that we would need him to submit a statement from the mechanic when the part was first installed with the vin# and mileage of the vehicle, along with the second statement from the mechanic of the repair
bill with the mileageI stated to the customer that he would need to submit this information to the store manager so that the store manager could submit the labor claim the customer is wanting us to file for himCustomer stated that he will get that information together and submit it to the store manager on 4/18/
Initial Business Response /* (1000, 10, 2015/10/01) */
O'Reilly Auto Parts apologizes for any inconvenience or frustration that this matter has caused youThe District Manager Edgar *** has already spoken to you about the denied labor claimThe necessary items were not purchased to validate the
warranty but in the interest of goodwill the District Manager Edgar *** agreed to reimburse you for $in the form of a checkThe check has already been mailed to your address ***, El Paso, TX
Initial Consumer Rebuttal /* (2000, 13, 2015/10/05) */
Oreilly has contacted me and weve come to an accordThank yoyPlease rescind complaint
The team member had stated to the customer that the team member would order the correct rack & pinion for the customer but the new rack & pinion would be a new unit, not a rebuilt one like the customer had originally purchasedThe team member had stated to the customer that the customer
would just have to pay the difference on the new rack & pinionOriginal price on the new rack & pinion is $Our team member brought the price down to $and the customer would just need to pay the difference as the customer would have had credit for $The customer refused to pay the difference and requested a refundWe assisted the customer with a refund on 1/26/We are considering this case closed
Initial Business Response /* (1000, 5, 2016/01/04) */
We apologize for any inconvenience or problem this incident has caused the ***oThis matter has been brought up to our District Manager *** who will give the customer a call in regards to his request
Initial Business Response /* (1000, 5, 2016/10/03) */
If the customer will provide me with the store location from this transaction I will forward this to our District and Regional managers for a review and follow up
Initial Consumer Rebuttal /* (3000, 7, 2016/10/03) */
(The consumer
indicated he/she DID NOT accept the response from the business.)
The location where transaction took place is in *** Santa Clarita ca
After reviewing this caseThe customer is more than welcome to return to the O'Reilly store where he made the purchase of the new starter at and speak with the Store Manager for further assistanceThe Store Manager will be assisting with the customers desired settlement of the refund for the
$and the starter would be under the limited lifetime warranty from the transaction with the date of 7/9/We are considering this case closed
Complaint: ***
I am rejecting this response because: As mentioned previously, I’ve purchased two of these Intake ManifoldsThe first one was defective due to bent as noted by the auto mechanicThe only visible logo and part number on these Intake Manifolds is Chrysler brandAnd the only *** branding is in the box ??So, Revdex.com if you purchase one of these today, it will have the Chrysler branding on itYou can’t make this stuff up
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2017/02/14) */
After further review, the customer purchased a SSB 75-battery from one of our stores on 4/14/That battery had a year warranty from the date it was purchaseAt this point we are considering this case closed
We have received your letter in regards to the recovery system you had purchased on 3/4/ We reached out to our territorial sales manager who had assisted with making this transaction and stated that he spoke with your service manager Our territorial sales manager stated that your
sales manager was looking into purchasing a recovery system but did not want to pay the full price on a new one Our territorial sales manager found a recovery system and informed your sales manager that he found one that was slightly used There was less than lbs of freeon ran through the recovery system Your sales manager then proceeded to go ahead and make the purchase at a discounted price knowing that the recovery system was slightly used and there would be no warranty on that unit When there were issues with the recovery system, we sent out a service rep to fix the unit free of charge and also let the shop use another recovery system while yours was being serviced At this point, we would not be able to do any exchange on the recovery system We are considering this case closed
Complaint: ***
I am rejecting this response because:the alternator was defective and I reached out to them and no one respondedNow, I feel they are only reaching out due to my complaintMy mom is in icu at the moment and unable to provide the
necessary documents they are requesting for my refund
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2016/05/25) */
This matter has been forwarded to the district manager for our area for a review and follow up
Initial Consumer Rebuttal /* (3000, 7, 2016/05/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
while
Oreillys "reviews " this matter they are still holding MY money
Final Business Response /* (4000, 12, 2016/06/03) */
Our District Manager instructed to the store to refund the customer his moneyDistrict Manager tried to contact the customer for follow up but the phone number provided to us has been disconnected
Initial Business Response /* (1000, 13, 2016/01/13) */
We apologize for any inconvenience or problem that this matter has caused *** ***We have escalated this claim to our District Manager who will contact *** *** via telephone in regards to his warranty request
Initial Consumer
Rebuttal /* (3000, 15, 2016/01/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is XX-XX-XXXX and I have not heard from them
Final Business Response /* (4000, 17, 2016/01/26) */
Customer was contacted and was told we are standing by PTQ's inspection of the engineThere will be no compensation for this claimO'Reilly Auto Parts considers this claim closed
Initial Business Response /* (1000, 10, 2016/08/12) */
I will forward this to our district and regional managers for a review with the store
Initial Consumer Rebuttal /* (3000, 16, 2016/08/29) */
Thank you for your fast response to my letter and I do want to add when I spoke to *** who is
the head of corporate office for O'Reily he did mention he'd reimburse me for my problems and carberator, which I am still having trouble with my car, but I never received a check or heard back from himI need my car daily, but there are times I have to take the bus to church or get a ride from someone putting them outIt's very frustrating all aroundThanks once again I hope this matter can soon be resolvedMaybe then I can get a good nights sleep
Final Business Response /* (4000, 18, 2016/08/30) */
I will forward this to our district and regional managers for a review with the store
Final Consumer Response /* (4200, 21, 2016/09/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am not accepting this "resolution" as it has resolved nothingAll O'Reilly's is doing is passing *** complaint upward for a reviewThis isn't a resolutionIt does not state I'm getting my money refundedIt does not state that they will provide me with a fully functioning carburetor, which is what I needAlso, I was contacted by someone named *** who wanted me to take the car to a repair shop for a diagnostic test, apparently not understanding that I can't drive the car due to the faulty carburetorI see no mention of *** contacting me in the above "resolution"The resolution I need is a fully functioning carburetorI would prefer to have a Rochester carburetor as that was my original carburetor that I had to turn in for the core chargeAll I'm getting in return are these defective cheap brands
Initial Business Response /* (1000, 9, 2015/06/08) */
*** *** *** IncJune 4,
Case# XXXXXX
dear Revdex.com of Southwest Missouri:
Our company administers the insurance program of O'Reilly Auto PartsWe handle and investigate claims on their behalf
We conducted an
investigation consisting of taking statements from all parties involved
After a complete investigation we do not see any liability on our client, O'Reilly's
Sincerely,
*** ***
Initial Consumer Rebuttal /* (3000, 11, 2015/06/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They are playing the odds that I wont pursue litigationTheir driver did *** dollars of damage and it cost about *** to file a small claims caseI have no doubt that I would win but it would cost me hours and hours of personal timeMy only recourse that makes financial sense is to pursue this and the social media avenue to shed light on their actionsIts wrong
Final Business Response /* (4000, 15, 2015/06/18) */
O'Reilly Auto Parts is not liable for this incidentO'Reilly Auto Parts considers this claim close
Final Consumer Response /* (4200, 17, 2015/06/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Failure to take responsibility does not absolve them of their corporate wrongdoingOreilley has taken a position that is based on their fiscal enrichment not on what is correct and right
Complaint: ***
I am rejecting this response because: Someone from O'Reilly's Auto parts contacted me on the 3rd week of February and told me that they were going to
email me the coupons that were owed to me, and they have not done so. Please proceed by all means necessary, as this company most certainly does not do what they say they are going to do in any way, shape, or form. I will not let this stand, and I will not let this go. If O'Reilly's does not issue the coupons owed to myself, and my family, I will have no choice but to file a civil law suit which will include hedonic damages at this point per my attourney, at the end of which, the losing party (O'Reilly's) will be responsible for ALL Lawyer fees, and hedonic damages
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2017/06/16) */
After reviewing this caseThe store has replaced the lost battery for the customerWe are considering this case closed
We have received your letter in regards to a faulty water pump that you had purchased and were wanting assistance with the labor cost After reviewing this case, we reached out to the store manager where you filled out the paperwork It is to our understanding that the store manager was
assisting with getting this labor claim submitted, but the store manager stated that he stated to you that we would need the 1st statement from the mechanic when it was first installed and the second statement from the mechanic on an estimated repair bill for the re installation Our store manager stated to you that he would hold on to the water pump for weeks while you gather the rest of the required statements to complete the labor calim and our store manager never heard back from you within the week period At this point we no longer have the water pump and will not be able to file the labor claim We are considering this case closed
Initial Business Response /* (***, 5, 2016/12/06) */
This part was purchased on 4-28-Our manufacturer does not cover labor on parts that have been installed for more than a yearAny additional compensation would be at the discretion of the StoreI will forward this concern to our District
and Regional managers for a review and follow up
Initial Consumer Rebuttal /* (3000, 7, 2016/12/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
when I did buy the parts I received a receipt with it that state it is covered for months
falls advertising will not rule in your favor at the court of law
am building a case and ready to go proceed and have a judge decide
My family attorney is paid monthly and I have time to follow up
just for the record your receipt says (CUSTOMERS SATISFACTION IS OUR PRIORITY )
I paid almost a ***$ to replace the same parts I purchased from you twice due to the same part failing
how satisfying is that ?
Final Business Response /* (4000, 9, 2016/12/06) */
This customer was contacted and accepted a Gift Card on our behalf the settle the disputeNo further action will be taken and this matter is considered closed
Initial Business Response /* (1000, 9, 2016/04/19) */
To whom it may concern,
When this claim was originally filed with us on 10/28/the manufactured denied the claim completely due to the fact our manufacturer does not pay labor on parts that have been installed on the truck more than a
yearOur customer appealed this claim and as a result we were able to get the manufacturer to cover $towards his claimAs stated in the request the damage to this truck was caused by the tow company and is in no way the responsibility of the manufacturer or O'Reilly Auto PartsWe will still cover $as originally offeredWe consider this matter closedThanks for reaching out to us
Initial Consumer Rebuttal /* (2000, 11, 2016/04/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I know I will get only $from them and so I will accept thisThey do not care that there could have been loss of life and that they should check all parts from other manufacturers thoroughly before selling them so in the future no one will have a complaint such as this and no one will die
Also, I will not longer purchase or recommend any products from O'Reilly"sBut I am sure since money is their main object and they do not mind selling unsafe parts, that this objection will not matter to them anyway
Initial Business Response /* (1000, 8, 2017/04/17) */
I reached out to the customer and stated that we would need him to submit a statement from the mechanic when the part was first installed with the vin# and mileage of the vehicle, along with the second statement from the mechanic of the repair
bill with the mileageI stated to the customer that he would need to submit this information to the store manager so that the store manager could submit the labor claim the customer is wanting us to file for himCustomer stated that he will get that information together and submit it to the store manager on 4/18/
Initial Business Response /* (1000, 10, 2015/10/01) */
O'Reilly Auto Parts apologizes for any inconvenience or frustration that this matter has caused youThe District Manager Edgar *** has already spoken to you about the denied labor claimThe necessary items were not purchased to validate the
warranty but in the interest of goodwill the District Manager Edgar *** agreed to reimburse you for $in the form of a checkThe check has already been mailed to your address ***, El Paso, TX
Initial Consumer Rebuttal /* (2000, 13, 2015/10/05) */
Oreilly has contacted me and weve come to an accordThank yoyPlease rescind complaint
The team member had stated to the customer that the team member would order the correct rack & pinion for the customer but the new rack & pinion would be a new unit, not a rebuilt one like the customer had originally purchasedThe team member had stated to the customer that the customer
would just have to pay the difference on the new rack & pinionOriginal price on the new rack & pinion is $Our team member brought the price down to $and the customer would just need to pay the difference as the customer would have had credit for $The customer refused to pay the difference and requested a refundWe assisted the customer with a refund on 1/26/We are considering this case closed
Initial Business Response /* (1000, 5, 2016/01/04) */
We apologize for any inconvenience or problem this incident has caused the ***oThis matter has been brought up to our District Manager *** who will give the customer a call in regards to his request
Initial Business Response /* (1000, 5, 2016/10/03) */
If the customer will provide me with the store location from this transaction I will forward this to our District and Regional managers for a review and follow up
Initial Consumer Rebuttal /* (3000, 7, 2016/10/03) */
(The consumer
indicated he/she DID NOT accept the response from the business.)
The location where transaction took place is in *** Santa Clarita ca
After reviewing this caseThe customer is more than welcome to return to the O'Reilly store where he made the purchase of the new starter at and speak with the Store Manager for further assistanceThe Store Manager will be assisting with the customers desired settlement of the refund for the
$and the starter would be under the limited lifetime warranty from the transaction with the date of 7/9/We are considering this case closed
Complaint: ***
I am rejecting this response because: As mentioned previously, I’ve purchased two of these Intake ManifoldsThe first one was defective due to bent as noted by the auto mechanicThe only visible logo and part number on these Intake Manifolds is Chrysler brandAnd the only *** branding is in the box ??So, Revdex.com if you purchase one of these today, it will have the Chrysler branding on itYou can’t make this stuff up
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2017/02/14) */
After further review, the customer purchased a SSB 75-battery from one of our stores on 4/14/That battery had a year warranty from the date it was purchaseAt this point we are considering this case closed
We have received your letter in regards to the recovery system you had purchased on 3/4/ We reached out to our territorial sales manager who had assisted with making this transaction and stated that he spoke with your service manager Our territorial sales manager stated that your
sales manager was looking into purchasing a recovery system but did not want to pay the full price on a new one Our territorial sales manager found a recovery system and informed your sales manager that he found one that was slightly used There was less than lbs of freeon ran through the recovery system Your sales manager then proceeded to go ahead and make the purchase at a discounted price knowing that the recovery system was slightly used and there would be no warranty on that unit When there were issues with the recovery system, we sent out a service rep to fix the unit free of charge and also let the shop use another recovery system while yours was being serviced At this point, we would not be able to do any exchange on the recovery system We are considering this case closed
Complaint: ***
I am rejecting this response because:the alternator was defective and I reached out to them and no one respondedNow, I feel they are only reaching out due to my complaintMy mom is in icu at the moment and unable to provide the
necessary documents they are requesting for my refund
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2016/05/25) */
This matter has been forwarded to the district manager for our area for a review and follow up
Initial Consumer Rebuttal /* (3000, 7, 2016/05/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
while
Oreillys "reviews " this matter they are still holding MY money
Final Business Response /* (4000, 12, 2016/06/03) */
Our District Manager instructed to the store to refund the customer his moneyDistrict Manager tried to contact the customer for follow up but the phone number provided to us has been disconnected
Initial Business Response /* (1000, 13, 2016/01/13) */
We apologize for any inconvenience or problem that this matter has caused *** ***We have escalated this claim to our District Manager who will contact *** *** via telephone in regards to his warranty request
Initial Consumer
Rebuttal /* (3000, 15, 2016/01/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is XX-XX-XXXX and I have not heard from them
Final Business Response /* (4000, 17, 2016/01/26) */
Customer was contacted and was told we are standing by PTQ's inspection of the engineThere will be no compensation for this claimO'Reilly Auto Parts considers this claim closed
Initial Business Response /* (1000, 10, 2016/08/12) */
I will forward this to our district and regional managers for a review with the store
Initial Consumer Rebuttal /* (3000, 16, 2016/08/29) */
Thank you for your fast response to my letter and I do want to add when I spoke to *** who is
the head of corporate office for O'Reily he did mention he'd reimburse me for my problems and carberator, which I am still having trouble with my car, but I never received a check or heard back from himI need my car daily, but there are times I have to take the bus to church or get a ride from someone putting them outIt's very frustrating all aroundThanks once again I hope this matter can soon be resolvedMaybe then I can get a good nights sleep
Final Business Response /* (4000, 18, 2016/08/30) */
I will forward this to our district and regional managers for a review with the store
Final Consumer Response /* (4200, 21, 2016/09/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am not accepting this "resolution" as it has resolved nothingAll O'Reilly's is doing is passing *** complaint upward for a reviewThis isn't a resolutionIt does not state I'm getting my money refundedIt does not state that they will provide me with a fully functioning carburetor, which is what I needAlso, I was contacted by someone named *** who wanted me to take the car to a repair shop for a diagnostic test, apparently not understanding that I can't drive the car due to the faulty carburetorI see no mention of *** contacting me in the above "resolution"The resolution I need is a fully functioning carburetorI would prefer to have a Rochester carburetor as that was my original carburetor that I had to turn in for the core chargeAll I'm getting in return are these defective cheap brands
Initial Business Response /* (1000, 9, 2015/06/08) */
*** *** *** IncJune 4,
Case# XXXXXX
dear Revdex.com of Southwest Missouri:
Our company administers the insurance program of O'Reilly Auto PartsWe handle and investigate claims on their behalf
We conducted an
investigation consisting of taking statements from all parties involved
After a complete investigation we do not see any liability on our client, O'Reilly's
Sincerely,
*** ***
Initial Consumer Rebuttal /* (3000, 11, 2015/06/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They are playing the odds that I wont pursue litigationTheir driver did *** dollars of damage and it cost about *** to file a small claims caseI have no doubt that I would win but it would cost me hours and hours of personal timeMy only recourse that makes financial sense is to pursue this and the social media avenue to shed light on their actionsIts wrong
Final Business Response /* (4000, 15, 2015/06/18) */
O'Reilly Auto Parts is not liable for this incidentO'Reilly Auto Parts considers this claim close
Final Consumer Response /* (4200, 17, 2015/06/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Failure to take responsibility does not absolve them of their corporate wrongdoingOreilley has taken a position that is based on their fiscal enrichment not on what is correct and right
Initial Business Response /* (1000, 5, 2016/08/26) */
This has been forwarded to our District and Regional managers for a review and follow up
Complaint: ***
I am rejecting this response because: Someone from O'Reilly's Auto parts contacted me on the 3rd week of February and told me that they were going to
email me the coupons that were owed to me, and they have not done so. Please proceed by all means necessary, as this company most certainly does not do what they say they are going to do in any way, shape, or form. I will not let this stand, and I will not let this go. If O'Reilly's does not issue the coupons owed to myself, and my family, I will have no choice but to file a civil law suit which will include hedonic damages at this point per my attourney, at the end of which, the losing party (O'Reilly's) will be responsible for ALL Lawyer fees, and hedonic damages
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2017/06/16) */
After reviewing this caseThe store has replaced the lost battery for the customerWe are considering this case closed
We have received your letter in regards to a faulty water pump that you had purchased and were wanting assistance with the labor cost After reviewing this case, we reached out to the store manager where you filled out the paperwork It is to our understanding that the store manager was
assisting with getting this labor claim submitted, but the store manager stated that he stated to you that we would need the 1st statement from the mechanic when it was first installed and the second statement from the mechanic on an estimated repair bill for the re installation Our store manager stated to you that he would hold on to the water pump for weeks while you gather the rest of the required statements to complete the labor calim and our store manager never heard back from you within the week period At this point we no longer have the water pump and will not be able to file the labor claim We are considering this case closed