Initial Business Response /* (1000, 10, 2015/10/23) */
O'Reilly Auto Parts appreciates our customer [redacted] reaching out to us in regards to the parts he has purchased. We are glad to honor our warranty on the parts that we sell as outlined on the back of our receipt. Our warranty states "if...
a product fails during the warranty period on this receipt due to a defect in material or workmanship we will, at our option, provide a replacement product or a refund." Once the warranty has expired no refund or exchange will be provided. We consider this case concluded.
Initial Business Response /* (1000, 5, 2016/01/29) */
O'Reilly Auto Parts has reviewed the case and determined that we will issue a full refund to the customer. In the interest of customer good will we have agreed to refund in the amount of $34.99 plus tax. We have contacted the customer and...
instructed him to return to a local store with the tie rod end and his receipt and speak with the Store Manager. We consider this issue resolved.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 11, 2016/10/12) */
Our District Manager assisted with this investigation as well as the [redacted] Police Department and there was no evidence to indicate any wrong doing on our part. When a customer makes a purchase in one of our stores with a credit or debit card,...
if that account does not have enough to clear the purchase our screen will give us what the card will allow. In this case she was trying to make a [redacted] purchase but her card would only allow [redacted] so our screen showed what this card would allow. We do not have the ability to see bank records or account information at ours store's. Our District Manager took every machine apart at the store as well as questioned both team members and we could find no evidence of wrong doing. Two weeks after this issue our District Manager contacted the customer to find our if there had been any breaches into her account and she stated no. With no evidence to show any wrong doing on our part we consider this matter closed.
Initial Business Response /* (1000, 15, 2016/04/07) */
I reached out to [redacted] on 3-24-16. She contacted me on 3-28-16. I offered to cover the additonal $218.00 she was charged and she accepted. A refund check was issued to her in the amount of $218.00 and mailed to her residence.
[redacted]...
[redacted] Auto Parts Customer Satisfaction
X-XXX-XXX-XXXX
Complaint: [redacted]
I am rejecting this response because: If anyone ordered this same item, I guarantee you it will have the Chrysler branding on it. How do I know these? Because I purchased 2 of these Intake Manifold Actuator and they both have the Chrysler brand. You can not make this stuff up. The only [redacted] brand I see is in the box. This is how Oreilly treat a military veteran like myself? I’m extremely furious and cheated.
Sincerely,
[redacted]
Initial Business Response /* (1000, 8, 2017/06/13) */
We are actively investigating this issue. No further comments at this time.
Initial Consumer Rebuttal /* (3000, 10, 2017/06/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not find this...
acceptable. O'Reilly Auto Parts has not communicated that any of this is taking place with me. They have not provided any contact information for me to verify progress. I believe they need to provide an action plan to the Revdex.com and provide me a contact to be able to validate that appropriate action is being taken.
Initial Business Response /* (1000, 5, 2016/06/30) */
Called customer to review claim, forwarded to our District and Regional Managers for review and follow up.
Initial Consumer Rebuttal /* (3000, 7, 2016/07/01) */
(The consumer indicated he/she DID NOT accept the response from the...
business.)
Still waiting on follow up and I want my truck fixed right.
Final Business Response /* (4000, 10, 2016/07/01) */
We have alerted our District and Regional managers of this claim for a review and follow up.
Final Consumer Response /* (4200, 12, 2016/07/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They called and said that now it can't be paid until the truck is fixing and a invoice is resubmited. First they wanted the estimate and waited almost 12 weeks to approve it now they want an invoice 2 months later instead of telling me this 2 months ago so that the people can start on the truck. I am renting a truck from my neighbor and they are just dragging this out. To be honest they should be paying for the rental of the truck that I submitted to them last month.
Initial Business Response /* (1000, 5, 2016/02/01) */
We do apologize for any inconvenience or problem that this matter may have caused Mr. [redacted]. Does the customer have either the invoice of the original purchase or refund so that I may look into this matter.
Initial Consumer Rebuttal /*...
(3000, 7, 2016/02/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No I don't, that's part of the problem. I can give you the debt of the withdrawn charge and applicable last four numbers etc. of charge card. PURCHASE AUTHORIZED ON 12/07 US AUTO PARTS NETW XXX-XXX-XXXX CA SXXXXXXXXXXXXXXX CARD 3889
Final Business Response /* (4000, 9, 2016/02/11) */
We do apologize for any inconvenience or problem that this matter may have caused Mr. [redacted]. The information he has provided shows a Purchased Authorized on 12/07 US Auto Parts NETW XXX-XXX-XXXX CA SXXXXXXXXXXXXXXX.
We are O'Reilly Auto Parts, unless his statement shows O'Reilly Auto Parts as the merchant this is not us authorizing the transaction.
Final Consumer Response /* (4200, 11, 2016/02/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for your reply. I apologize for a misunderstanding. The mechanic referenced a 200 dollar charge but it was a different charge about 45 dollars. Could you please research this charge? We are having difficulty with a major dispute. Thank you much
PURCHASE AUTHORIZED ON 12/09 OREILLY AUTO PARTS 359 CAVE CREEK AZ PXXXXXXXXXXXXXXXXX CARD 3889
Initial Business Response /* (1000, 5, 2015/05/19) */
Our O'Reilly Auto Parts stores located on [redacted] Ave in Maryville, Tennessee has been in contact with the customer and have agreed on a resolution. The store has been informed by the customer that the issue with the engine was...
unrelated to the original concern. And per the customer's request, we will be refunding the core amount of the engine to the customer's credit card used on the initial purchase. We consider this issue resolved.
Initial Business Response /* (1000, 5, 2016/12/22) */
This issue has been forwarded to our District and Regional managers for a review and follow up.
Initial Consumer Rebuttal /* (3000, 7, 2016/12/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I hope...
they look at my problem that happen to us.I think this happen more than just to us alone. I HOPE THIS GETS RESOLVED SOON.. THANKS [redacted].
Final Business Response /* (4000, 16, 2017/02/02) */
We appreciate the customer contacting O'Reilly Auto Parts regarding the fluids he purchased from us. The customer has been in communication with our District Manager and they have come to an agreement. We consider this case concluded.
Final Consumer Response /* (2000, 18, 2017/02/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes , I came to a agreement with the District Manager on this problem.
Initial Business Response /* (1000, 7, 2016/07/19) */
This issue has been forwarded to our District and Regional Managers for a review and follow up.
Initial Consumer Rebuttal /* (3000, 9, 2016/07/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received...
yesterday (7/19/2016) a call from Alex a manager, we spoke and I was to provide receipt from AAA as proof that I purchased a new battery.
Please have Alex call me again so that I can provide receipts. my number is XXX-XXX-XXXX or if there is an email for me to send them.
thank you
Final Business Response /* (4000, 12, 2016/07/21) */
This issue has been forwarded to our District and Regional Managers for a review and follow up.
Final Consumer Response /* (4200, 14, 2016/07/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Still waiting for a resolution.
Complaint: [redacted]
I am rejecting this response because: I am aware of what happened. I have alot of time and fuel invested in this because your employees gave me the wrong item!!!
Sincerely,
[redacted]
Initial Business Response /* (1000, 9, 2015/10/06) */
O'Reilly Auto Parts has reviewed the case and per the request of customer [redacted] we have removed his email from our database. We consider this issue resolved.
Initial Business Response /* (1000, 10, 2015/10/23) */
O'Reilly Auto Parts appreciates our customer [redacted] reaching out to us in regards to the parts he has purchased. We are glad to honor our warranty on the parts that we sell as outlined on the back of our receipt. Our warranty states "if...
a product fails during the warranty period on this receipt due to a defect in material or workmanship we will, at our option, provide a replacement product or a refund." Once the warranty has expired no refund or exchange will be provided. We consider this case concluded.
Initial Business Response /* (1000, 5, 2016/01/29) */
O'Reilly Auto Parts has reviewed the case and determined that we will issue a full refund to the customer. In the interest of customer good will we have agreed to refund in the amount of $34.99 plus tax. We have contacted the customer and...
instructed him to return to a local store with the tie rod end and his receipt and speak with the Store Manager. We consider this issue resolved.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 11, 2016/10/12) */
Our District Manager assisted with this investigation as well as the [redacted] Police Department and there was no evidence to indicate any wrong doing on our part. When a customer makes a purchase in one of our stores with a credit or debit card,...
if that account does not have enough to clear the purchase our screen will give us what the card will allow. In this case she was trying to make a [redacted] purchase but her card would only allow [redacted] so our screen showed what this card would allow. We do not have the ability to see bank records or account information at ours store's. Our District Manager took every machine apart at the store as well as questioned both team members and we could find no evidence of wrong doing. Two weeks after this issue our District Manager contacted the customer to find our if there had been any breaches into her account and she stated no. With no evidence to show any wrong doing on our part we consider this matter closed.
Initial Business Response /* (1000, 15, 2016/04/07) */
I reached out to [redacted] on 3-24-16. She contacted me on 3-28-16. I offered to cover the additonal $218.00 she was charged and she accepted. A refund check was issued to her in the amount of $218.00 and mailed to her residence.
[redacted]...
[redacted] Auto Parts Customer Satisfaction
X-XXX-XXX-XXXX
Complaint: [redacted]
I am rejecting this response because: If anyone ordered this same item, I guarantee you it will have the Chrysler branding on it. How do I know these? Because I purchased 2 of these Intake Manifold Actuator and they both have the Chrysler brand. You can not make this stuff up. The only [redacted] brand I see is in the box. This is how Oreilly treat a military veteran like myself? I’m extremely furious and cheated.
Sincerely,
[redacted]
This case is still under investigation.
Initial Business Response /* (1000, 8, 2017/06/13) */
We are actively investigating this issue. No further comments at this time.
Initial Consumer Rebuttal /* (3000, 10, 2017/06/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not find this...
acceptable. O'Reilly Auto Parts has not communicated that any of this is taking place with me. They have not provided any contact information for me to verify progress. I believe they need to provide an action plan to the Revdex.com and provide me a contact to be able to validate that appropriate action is being taken.
Initial Business Response /* (1000, 5, 2016/06/30) */
Called customer to review claim, forwarded to our District and Regional Managers for review and follow up.
Initial Consumer Rebuttal /* (3000, 7, 2016/07/01) */
(The consumer indicated he/she DID NOT accept the response from the...
business.)
Still waiting on follow up and I want my truck fixed right.
Final Business Response /* (4000, 10, 2016/07/01) */
We have alerted our District and Regional managers of this claim for a review and follow up.
Final Consumer Response /* (4200, 12, 2016/07/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They called and said that now it can't be paid until the truck is fixing and a invoice is resubmited. First they wanted the estimate and waited almost 12 weeks to approve it now they want an invoice 2 months later instead of telling me this 2 months ago so that the people can start on the truck. I am renting a truck from my neighbor and they are just dragging this out. To be honest they should be paying for the rental of the truck that I submitted to them last month.
Initial Business Response /* (1000, 5, 2016/02/01) */
We do apologize for any inconvenience or problem that this matter may have caused Mr. [redacted]. Does the customer have either the invoice of the original purchase or refund so that I may look into this matter.
Initial Consumer Rebuttal /*...
(3000, 7, 2016/02/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No I don't, that's part of the problem. I can give you the debt of the withdrawn charge and applicable last four numbers etc. of charge card. PURCHASE AUTHORIZED ON 12/07 US AUTO PARTS NETW XXX-XXX-XXXX CA SXXXXXXXXXXXXXXX CARD 3889
Final Business Response /* (4000, 9, 2016/02/11) */
We do apologize for any inconvenience or problem that this matter may have caused Mr. [redacted]. The information he has provided shows a Purchased Authorized on 12/07 US Auto Parts NETW XXX-XXX-XXXX CA SXXXXXXXXXXXXXXX.
We are O'Reilly Auto Parts, unless his statement shows O'Reilly Auto Parts as the merchant this is not us authorizing the transaction.
Final Consumer Response /* (4200, 11, 2016/02/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for your reply. I apologize for a misunderstanding. The mechanic referenced a 200 dollar charge but it was a different charge about 45 dollars. Could you please research this charge? We are having difficulty with a major dispute. Thank you much
PURCHASE AUTHORIZED ON 12/09 OREILLY AUTO PARTS 359 CAVE CREEK AZ PXXXXXXXXXXXXXXXXX CARD 3889
Initial Business Response /* (1000, 5, 2015/05/19) */
Our O'Reilly Auto Parts stores located on [redacted] Ave in Maryville, Tennessee has been in contact with the customer and have agreed on a resolution. The store has been informed by the customer that the issue with the engine was...
unrelated to the original concern. And per the customer's request, we will be refunding the core amount of the engine to the customer's credit card used on the initial purchase. We consider this issue resolved.
Initial Business Response /* (1000, 5, 2016/12/22) */
This issue has been forwarded to our District and Regional managers for a review and follow up.
Initial Consumer Rebuttal /* (3000, 7, 2016/12/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I hope...
they look at my problem that happen to us.I think this happen more than just to us alone. I HOPE THIS GETS RESOLVED SOON.. THANKS [redacted].
Final Business Response /* (4000, 16, 2017/02/02) */
We appreciate the customer contacting O'Reilly Auto Parts regarding the fluids he purchased from us. The customer has been in communication with our District Manager and they have come to an agreement. We consider this case concluded.
Final Consumer Response /* (2000, 18, 2017/02/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes , I came to a agreement with the District Manager on this problem.
Initial Business Response /* (1000, 7, 2016/07/19) */
This issue has been forwarded to our District and Regional Managers for a review and follow up.
Initial Consumer Rebuttal /* (3000, 9, 2016/07/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received...
yesterday (7/19/2016) a call from Alex a manager, we spoke and I was to provide receipt from AAA as proof that I purchased a new battery.
Please have Alex call me again so that I can provide receipts. my number is XXX-XXX-XXXX or if there is an email for me to send them.
thank you
Final Business Response /* (4000, 12, 2016/07/21) */
This issue has been forwarded to our District and Regional Managers for a review and follow up.
Final Consumer Response /* (4200, 14, 2016/07/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Still waiting for a resolution.
Complaint: [redacted]
I am rejecting this response because: I am aware of what happened. I have alot of time and fuel invested in this because your employees gave me the wrong item!!!
Sincerely,
[redacted]
Initial Business Response /* (1000, 9, 2015/10/06) */
O'Reilly Auto Parts has reviewed the case and per the request of customer [redacted] we have removed his email from our database. We consider this issue resolved.