Initial Business Response /* (1000, 13, 2016/10/19) */
I have forwarded this issue to our District and Regional managers for a review and follow up with the customer.
Initial Business Response /* (1000, 14, 2016/04/07) */
I have made several attempts to contact this customer. The phone is not set up for voice mail so I am not able to leave a call back. Customer can contact us at X-XXX-XXX-XXXX and we would be glad to address this issue, thanks.
[redacted]...
[redacted]
O'Reilly Auto Parts Customer Satisfaction
X-XXX-XXX-XXXX
Initial Business Response /* (1000, 5, 2015/09/30) */
O'Reilly Auto Parts has reviewed the case and per the discussion on the phone between the customer and District Manager Ralph [redacted], we will issue a refund of the prorated amount of the battery purchased on 8/31/2012. We have asked the...
customer to return to the store located on 1401 Main Street SW in Los Lunas, New Mexico and speak with Store Manager Jessie [redacted] (505) 866-9004. We consider this issue resolved.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company responded quickly to my complaint and was resolved in a professional manner.
Initial Business Response /* (1000, 5, 2016/12/21) */
Upon reviewing this matter it is ultimately the responsibility of the installer to ensure they are installing the correct product in the vehicle. With the post of the battery and the cables on the vehicle being marked for positive and negative...
this is an error that could have been caught prior to the installation of the battery. At this time O'Reilly Auto Parts can not accept any liability for the damages that have occurred and consider this matter closed.
Initial Consumer Rebuttal /* (3000, 7, 2016/12/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There employee looked up what was needed for my car. Grabbed the battery and rang it up promising me it as dyne correct one. It was already dark out and in the negative': weather wise. I believe the company should help pay for their mistake and all the problems it has caused. I don not want to create bad publicity for poor products and horrible customer service
Final Business Response /* (4000, 9, 2016/12/22) */
Upon reviewing this matter it is ultimately the responsibility of the installer to ensure they are installing the correct product in the vehicle. With the post of the battery and the cables on the vehicle being marked for positive and negative this is an error that could have been caught prior to the installation of the battery. At this time O'Reilly Auto Parts can not accept any liability for the damages that have occurred and consider this matter closed.
We have received your letter in regards to ID [redacted]. After reviewing this case, the ac fan clutch would not have played a role with the ac condenser being burnt up in the customer's vehicle. The ac fan clutch that they received was still able to work for her vehicle. At this...
point we will not be able to assist the customer with her desired resolution and are considering this case closed.
Initial Business Response /* (1000, 5, 2015/08/25) */
We appreciate the customer contacting O'Reilly Auto Parts regarding the wheel covers he purchased. We are glad to offer the customer a warranty refund. We have spoken with the customer and he will be refunded of at the store when he returns the...
product. We consider this case concluded.
Initial Consumer Rebuttal /* (2000, 7, 2015/09/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company customer service called me and agreed to refund. I went to the original store per instructions: the store manager on the phone with the store clerk first refused to issue refund, then changed mind to issue store credit. When I was about to contact his district manager, then he agreed to refund back to my credit card: I did receive the refund.
Thank you so much for your help.
Regards.
Initial Business Response /* (1000, 9, 2015/05/28) */
We have tried to communicate with this customer regarding this matter but have not been able to get a good contact number. Since the customer does not have the part or the proof of purchase we cannot proceed with a refund. If the customer would...
like to give us a call at X-XXX-XXX-XXXX we would be glad to discuss this further.
Initial Consumer Rebuttal /* (3000, 11, 2015/06/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept their response. Unless my manager and district manage lied to me, warranty parts are not returned to the manufacture, so there is not really a need for the faulty part which has already been returned to them as a core. Needless to say, that for [redacted] they have lost me as a customer, and I will spread the word to all of my friends and associates. I will also do my best to get all of the business accounts that I am still in contact with to switch to another and better vendor as well. Seems like an irresponsible way of handling such a small claim on their part, I guarantee the black lash will be considerably higher against their bottom line.
Final Business Response /* (4000, 13, 2015/06/16) */
O'Reilly Auto Parts requires the product and proof of purchase to consider a warranty or refund.
Final Consumer Response /* (4200, 15, 2015/06/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They have not offered any resolution, only lame excuses. This last response does not even address the issue.
Initial Business Response /* (1000, 10, 2015/05/22) */
O'Reilly Auto Parts has reviewed the customer's concern and the findings show that we had previously contacted the customer and informed him that the oil filters purchased were requested by the customer by part number. The customer admitted to...
forcing the filter onto his vehicle and did not verify prior to installing if the filter matched the one he removed. Given these facts we are denying the customer's request for reimbursement. We consider this issue resolved.
Initial Business Response /* (1000, 7, 2016/05/19) */
O'Reilly Auto Parts considers this matter closed since the customer is seeking legal action.
Initial Consumer Rebuttal /* (3000, 9, 2016/05/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They gave me a...
crappy engine. Everytime I fix something on it something else goes wrong. They also refused to replace the parishes parts on the old engine
Final Business Response /* (4000, 13, 2016/06/03) */
O'Reilly Auto Parts considers this matter closed since the customer is seeking legal action.
Initial Business Response /* (1000, 9, 2016/04/28) */
I have forwarded this issue to our District Manager so we can follow up with the customer and address this issue.
Initial Consumer Rebuttal /* (3000, 11, 2016/05/03) */
(The consumer indicated he/she DID NOT accept the response from the...
business.)
I was contacted by seguin oreilly on 4/29/16 and a message was left. That asked me to call and ask for 2 different people. When I called on 5/2/16 both of them had gone. Do I left a message that I was returning their call. I still have not heard or had any other contact from them. There was no reply other than them stating they were calling in reference to an email I sent them. I guess through the Revdex.com. I am seeking to get this resolved and reimbursed!
Final Business Response /* (4000, 13, 2016/05/04) */
This issue has been forwarded to our District Manager to make a second attempt to contact the customer so we can follow up and address this issue.
Final Consumer Response /* (4200, 15, 2016/05/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They only want to compensate for 15 .00 that they owe core charge and mileage but not compensate for the labor of having to install 3 times due to 2 of them being the wrong part. They want to compensate for under the 400. That I am asking being 3 hrs drive time at 36.00/ he, 150 miles @.56 a mile labor 200.00 For installation of transmission 2 times and the 15.00 for the core charge they kept. Comes to 407.00 that's all I am asking. I am paying my brother for installation as well as helped with installation and they want a receipt. He does not have a business but no one works for free. I told them I could have him write a receipt but that was not good enough. I can go to small claims if I have to it was theft! !
Initial Business Response /* (1000, 9, 2015/06/16) */
O'Reilly Auto Parts has reviewed the case and per discussion with the customer have resolved the concern, we consider this issue resolved.
Initial Business Response /* (1000, 5, 2017/01/24) */
Our district manager has reached out to the customer and they have came to an agreement on a settlement.
Initial Business Response /* (1000, 10, 2015/07/02) */
We have tried to contact the customer to discuss this matter but have not been able to reach the customer. If the customer would like to give us a call at X-XXX-XXX-XXXX we would be glad to discuss this further.
Initial Consumer Rebuttal /*...
(3000, 12, 2015/07/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted] called the X XXX XXX XXXX number three separate times during bus hrs and no one answered.
Since there is no response, this is the reply to the Revdex.com. Could there be another number?
** for **
Final Business Response /* (4000, 14, 2015/07/15) */
We are unable to honor Mr. [redacted] request for a refund because he does not have the product nor does he have proof of purchasing the product from O'Reilly Auto Parts. We are unable to honor his request. We consider this case resolved.
Final Consumer Response /* (4200, 16, 2015/07/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Mr Juan [redacted] received a very contrarion toned call from the OReilly representative. They are unwilling to look for the 'former' clerk/employee evidently who took the [redacted] dollars from [redacted] wife and refused to give her the receipt, instead offering it to the so _ called mechanic who did not put on a rack and pinion unit and left town and his 'business'. At least this scamming duo is gone and OReilly Auto Parts should work with [redacted] to get satisfaction....he has gotten rid of the old SUV and is riding the bus to his business in Garland where he works in an under air conditioned small shop giving his customers his best leather repair. He is not apologetic for the blunt laguage used with the OReilly rep. Beware people.
When the customer made the purchase of this battery on 3/12/15 the battery was sold with a 2 year warranty. Our batteries have not been sold with a prorate warranty since the date of 9/28/12. Technically this battery was completely out of warranty on 8/23/17 when the customer was in the store. None...
the less our store agreed to help with the cost of a new battery and sold the customer one at the price of $54.92 instead of the normal cost of $124.99. We have also attached a copy of the original receipt showing the 2 year warranty period on that battery. At this time we consider this matter closed
Initial Business Response /* (1000, 5, 2017/04/03) */
The product that the customer purchased on 3/27/15 was for a 1 year warranty. On 3/26/16 she did a warranty exchange and on 3/12/17 we assisted the customer with another warranty exchange under customer satisfaction even though the warranty was...
over on the part. We will not be able to assist any further with the customers request and are considering this case closed.
Initial Consumer Rebuttal /* (3000, 8, 2017/04/05) */
I do not wish this complaint closed, just because the part was not under warranty does not make it not their responsibilty for selling faulty products, there are other people who have issues these inferior torque converters sand this torque converter damaged my vehicle and they need to be responsible and help with the repair. The only way the pump and stator shaft could be damaged was by the bad torque conveter that shrapneled and causing the whole transmission to have be disassembled and cleaned. I'm not asking for a new transmission or money just the parts to repair my vehicle. a cost of only $404 is just a drop in the bucket for O'reilly's but for a working person who only makes $15 and hour it's a lot and their shoddy product caused the problem.
Final Business Response /* (4000, 10, 2017/04/07) */
The product was out of warranty. We are forwarding the invoices for the power torque converter to Pro Kings as customer requested.
Initial Business Response /* (1000, 15, 2016/06/03) */
This has been forwarded to our District Manager for a review and follow up.
Initial Consumer Rebuttal /* (2000, 18, 2016/06/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Still waiting for reply.
Initial Business Response /* (1000, 10, 2015/10/14) */
We require proof of purchase for a warranty exchange along with the original purchased item. I was not able to bring up MS. [redacted]'s information under the phone number provided (XXX) XXX-XXXX. Also the invoice number the customer provided...
(XXXX-XXXXXX) is linked to a [redacted] Who was the battery originally sold to, and what was that number?
Initial Consumer Rebuttal /* (3000, 12, 2015/10/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
He could not pull the invoice from XXX-XXX-XXXX because that was not the phone number at the time of original purchase. I gave him the telephone number of original purchase date and he pulled the invoice. And [redacted] is my boyfriend who had to purchase my battery for me since my warranty was honored. The original purchase was for myself, [redacted] and the number was XXX-XXX-XXXX
Final Business Response /* (4000, 14, 2015/10/22) */
We have escalated this matter to our district manager who will be contacting Ms. [redacted]
Final Consumer Response /* (2000, 16, 2015/10/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Trent took the time to call and speak with me. He actually listened to what I had to say and acted accordingly
Initial Business Response /* (1000, 9, 2016/12/16) */
This issue has been forwarded to our District and Regional Managers for a review and follow up.
Initial Consumer Rebuttal /* (3000, 11, 2016/12/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is...
not an actual response. They just said they passed the complaint onto a manager. No resolution provided. I am going by their store today with receipts from BMW. I still expect to be reimbursed!!!
Final Consumer Response /* (4200, 15, 2016/12/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I went to the store and was told they do not have the money to reimburse me. They said " we'll call you when we have the money". It will only be resolved when and if they actually reimburse me.
Final Business Response /* (4000, 13, 2016/12/19) */
Issue is being resolved.
Initial Business Response /* (1000, 5, 2016/08/01) */
I have forwarded this issue to our District Manager for a review and follow up.
Initial Business Response /* (1000, 13, 2016/10/19) */
I have forwarded this issue to our District and Regional managers for a review and follow up with the customer.
Initial Business Response /* (1000, 14, 2016/04/07) */
I have made several attempts to contact this customer. The phone is not set up for voice mail so I am not able to leave a call back. Customer can contact us at X-XXX-XXX-XXXX and we would be glad to address this issue, thanks.
[redacted]...
[redacted]
O'Reilly Auto Parts Customer Satisfaction
X-XXX-XXX-XXXX
Initial Business Response /* (1000, 5, 2015/09/30) */
O'Reilly Auto Parts has reviewed the case and per the discussion on the phone between the customer and District Manager Ralph [redacted], we will issue a refund of the prorated amount of the battery purchased on 8/31/2012. We have asked the...
customer to return to the store located on 1401 Main Street SW in Los Lunas, New Mexico and speak with Store Manager Jessie [redacted] (505) 866-9004. We consider this issue resolved.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company responded quickly to my complaint and was resolved in a professional manner.
Initial Business Response /* (1000, 5, 2016/12/21) */
Upon reviewing this matter it is ultimately the responsibility of the installer to ensure they are installing the correct product in the vehicle. With the post of the battery and the cables on the vehicle being marked for positive and negative...
this is an error that could have been caught prior to the installation of the battery. At this time O'Reilly Auto Parts can not accept any liability for the damages that have occurred and consider this matter closed.
Initial Consumer Rebuttal /* (3000, 7, 2016/12/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There employee looked up what was needed for my car. Grabbed the battery and rang it up promising me it as dyne correct one. It was already dark out and in the negative': weather wise. I believe the company should help pay for their mistake and all the problems it has caused. I don not want to create bad publicity for poor products and horrible customer service
Final Business Response /* (4000, 9, 2016/12/22) */
Upon reviewing this matter it is ultimately the responsibility of the installer to ensure they are installing the correct product in the vehicle. With the post of the battery and the cables on the vehicle being marked for positive and negative this is an error that could have been caught prior to the installation of the battery. At this time O'Reilly Auto Parts can not accept any liability for the damages that have occurred and consider this matter closed.
We have received your letter in regards to ID [redacted]. After reviewing this case, the ac fan clutch would not have played a role with the ac condenser being burnt up in the customer's vehicle. The ac fan clutch that they received was still able to work for her vehicle. At this...
point we will not be able to assist the customer with her desired resolution and are considering this case closed.
Initial Business Response /* (1000, 5, 2015/08/25) */
We appreciate the customer contacting O'Reilly Auto Parts regarding the wheel covers he purchased. We are glad to offer the customer a warranty refund. We have spoken with the customer and he will be refunded of at the store when he returns the...
product. We consider this case concluded.
Initial Consumer Rebuttal /* (2000, 7, 2015/09/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company customer service called me and agreed to refund. I went to the original store per instructions: the store manager on the phone with the store clerk first refused to issue refund, then changed mind to issue store credit. When I was about to contact his district manager, then he agreed to refund back to my credit card: I did receive the refund.
Thank you so much for your help.
Regards.
Initial Business Response /* (1000, 9, 2015/05/28) */
We have tried to communicate with this customer regarding this matter but have not been able to get a good contact number. Since the customer does not have the part or the proof of purchase we cannot proceed with a refund. If the customer would...
like to give us a call at X-XXX-XXX-XXXX we would be glad to discuss this further.
Initial Consumer Rebuttal /* (3000, 11, 2015/06/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept their response. Unless my manager and district manage lied to me, warranty parts are not returned to the manufacture, so there is not really a need for the faulty part which has already been returned to them as a core. Needless to say, that for [redacted] they have lost me as a customer, and I will spread the word to all of my friends and associates. I will also do my best to get all of the business accounts that I am still in contact with to switch to another and better vendor as well. Seems like an irresponsible way of handling such a small claim on their part, I guarantee the black lash will be considerably higher against their bottom line.
Final Business Response /* (4000, 13, 2015/06/16) */
O'Reilly Auto Parts requires the product and proof of purchase to consider a warranty or refund.
Final Consumer Response /* (4200, 15, 2015/06/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They have not offered any resolution, only lame excuses. This last response does not even address the issue.
Initial Business Response /* (1000, 10, 2015/05/22) */
O'Reilly Auto Parts has reviewed the customer's concern and the findings show that we had previously contacted the customer and informed him that the oil filters purchased were requested by the customer by part number. The customer admitted to...
forcing the filter onto his vehicle and did not verify prior to installing if the filter matched the one he removed. Given these facts we are denying the customer's request for reimbursement. We consider this issue resolved.
Initial Business Response /* (1000, 5, 2016/12/06) */
If I can get the invoice number for the refund I will be glad to investigate this matter.
Initial Business Response /* (1000, 7, 2016/05/19) */
O'Reilly Auto Parts considers this matter closed since the customer is seeking legal action.
Initial Consumer Rebuttal /* (3000, 9, 2016/05/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They gave me a...
crappy engine. Everytime I fix something on it something else goes wrong. They also refused to replace the parishes parts on the old engine
Final Business Response /* (4000, 13, 2016/06/03) */
O'Reilly Auto Parts considers this matter closed since the customer is seeking legal action.
Initial Business Response /* (1000, 9, 2016/04/28) */
I have forwarded this issue to our District Manager so we can follow up with the customer and address this issue.
Initial Consumer Rebuttal /* (3000, 11, 2016/05/03) */
(The consumer indicated he/she DID NOT accept the response from the...
business.)
I was contacted by seguin oreilly on 4/29/16 and a message was left. That asked me to call and ask for 2 different people. When I called on 5/2/16 both of them had gone. Do I left a message that I was returning their call. I still have not heard or had any other contact from them. There was no reply other than them stating they were calling in reference to an email I sent them. I guess through the Revdex.com. I am seeking to get this resolved and reimbursed!
Final Business Response /* (4000, 13, 2016/05/04) */
This issue has been forwarded to our District Manager to make a second attempt to contact the customer so we can follow up and address this issue.
Final Consumer Response /* (4200, 15, 2016/05/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They only want to compensate for 15 .00 that they owe core charge and mileage but not compensate for the labor of having to install 3 times due to 2 of them being the wrong part. They want to compensate for under the 400. That I am asking being 3 hrs drive time at 36.00/ he, 150 miles @.56 a mile labor 200.00 For installation of transmission 2 times and the 15.00 for the core charge they kept. Comes to 407.00 that's all I am asking. I am paying my brother for installation as well as helped with installation and they want a receipt. He does not have a business but no one works for free. I told them I could have him write a receipt but that was not good enough. I can go to small claims if I have to it was theft! !
Initial Business Response /* (1000, 9, 2015/06/16) */
O'Reilly Auto Parts has reviewed the case and per discussion with the customer have resolved the concern, we consider this issue resolved.
Initial Business Response /* (1000, 5, 2017/01/24) */
Our district manager has reached out to the customer and they have came to an agreement on a settlement.
Initial Business Response /* (1000, 10, 2015/07/02) */
We have tried to contact the customer to discuss this matter but have not been able to reach the customer. If the customer would like to give us a call at X-XXX-XXX-XXXX we would be glad to discuss this further.
Initial Consumer Rebuttal /*...
(3000, 12, 2015/07/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted] called the X XXX XXX XXXX number three separate times during bus hrs and no one answered.
Since there is no response, this is the reply to the Revdex.com. Could there be another number?
** for **
Final Business Response /* (4000, 14, 2015/07/15) */
We are unable to honor Mr. [redacted] request for a refund because he does not have the product nor does he have proof of purchasing the product from O'Reilly Auto Parts. We are unable to honor his request. We consider this case resolved.
Final Consumer Response /* (4200, 16, 2015/07/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Mr Juan [redacted] received a very contrarion toned call from the OReilly representative. They are unwilling to look for the 'former' clerk/employee evidently who took the [redacted] dollars from [redacted] wife and refused to give her the receipt, instead offering it to the so _ called mechanic who did not put on a rack and pinion unit and left town and his 'business'. At least this scamming duo is gone and OReilly Auto Parts should work with [redacted] to get satisfaction....he has gotten rid of the old SUV and is riding the bus to his business in Garland where he works in an under air conditioned small shop giving his customers his best leather repair. He is not apologetic for the blunt laguage used with the OReilly rep. Beware people.
When the customer made the purchase of this battery on 3/12/15 the battery was sold with a 2 year warranty. Our batteries have not been sold with a prorate warranty since the date of 9/28/12. Technically this battery was completely out of warranty on 8/23/17 when the customer was in the store. None...
the less our store agreed to help with the cost of a new battery and sold the customer one at the price of $54.92 instead of the normal cost of $124.99. We have also attached a copy of the original receipt showing the 2 year warranty period on that battery. At this time we consider this matter closed
Initial Business Response /* (1000, 5, 2017/04/03) */
The product that the customer purchased on 3/27/15 was for a 1 year warranty. On 3/26/16 she did a warranty exchange and on 3/12/17 we assisted the customer with another warranty exchange under customer satisfaction even though the warranty was...
over on the part. We will not be able to assist any further with the customers request and are considering this case closed.
Initial Consumer Rebuttal /* (3000, 8, 2017/04/05) */
I do not wish this complaint closed, just because the part was not under warranty does not make it not their responsibilty for selling faulty products, there are other people who have issues these inferior torque converters sand this torque converter damaged my vehicle and they need to be responsible and help with the repair. The only way the pump and stator shaft could be damaged was by the bad torque conveter that shrapneled and causing the whole transmission to have be disassembled and cleaned. I'm not asking for a new transmission or money just the parts to repair my vehicle. a cost of only $404 is just a drop in the bucket for O'reilly's but for a working person who only makes $15 and hour it's a lot and their shoddy product caused the problem.
Final Business Response /* (4000, 10, 2017/04/07) */
The product was out of warranty. We are forwarding the invoices for the power torque converter to Pro Kings as customer requested.
Initial Business Response /* (1000, 15, 2016/06/03) */
This has been forwarded to our District Manager for a review and follow up.
Initial Consumer Rebuttal /* (2000, 18, 2016/06/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Still waiting for reply.
Initial Business Response /* (1000, 10, 2015/10/14) */
We require proof of purchase for a warranty exchange along with the original purchased item. I was not able to bring up MS. [redacted]'s information under the phone number provided (XXX) XXX-XXXX. Also the invoice number the customer provided...
(XXXX-XXXXXX) is linked to a [redacted] Who was the battery originally sold to, and what was that number?
Initial Consumer Rebuttal /* (3000, 12, 2015/10/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
He could not pull the invoice from XXX-XXX-XXXX because that was not the phone number at the time of original purchase. I gave him the telephone number of original purchase date and he pulled the invoice. And [redacted] is my boyfriend who had to purchase my battery for me since my warranty was honored. The original purchase was for myself, [redacted] and the number was XXX-XXX-XXXX
Final Business Response /* (4000, 14, 2015/10/22) */
We have escalated this matter to our district manager who will be contacting Ms. [redacted]
Final Consumer Response /* (2000, 16, 2015/10/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Trent took the time to call and speak with me. He actually listened to what I had to say and acted accordingly
Initial Business Response /* (1000, 9, 2016/12/16) */
This issue has been forwarded to our District and Regional Managers for a review and follow up.
Initial Consumer Rebuttal /* (3000, 11, 2016/12/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is...
not an actual response. They just said they passed the complaint onto a manager. No resolution provided. I am going by their store today with receipts from BMW. I still expect to be reimbursed!!!
Final Consumer Response /* (4200, 15, 2016/12/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I went to the store and was told they do not have the money to reimburse me. They said " we'll call you when we have the money". It will only be resolved when and if they actually reimburse me.
Final Business Response /* (4000, 13, 2016/12/19) */
Issue is being resolved.