Initial Business Response /* (1000, 5, 2015/05/22) */
We spoke with MR. [redacted] about this issue this morning. He will be returning to the store to get the radiator exchanged and will also submit a liability claim for the alleged damages.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/28) */
(The...
consumer indicated he/she DID NOT accept the response from the business.)
I am glad that O'Reilly has taken a step in the right direction by submitting a claim for liability in the failure of their part. But the issue will not be resolved to satisfaction until O'Reilly works with the manufacture to insure that the claim is approved and reimbursement received to repair the damages incurred due to failure of Transmission cooler.
Final Business Response /* (4000, 9, 2015/06/02) */
A liability claim has been filed.
Final Consumer Response /* (4200, 11, 2015/06/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Reimbursement of price to repair damages due to faulty part have not been received.
Initial Business Response /* (1000, 10, 2016/07/19) */
This issue has been forwarded to our District and Regional managers for a review and follow up.
Initial Consumer Rebuttal /* (2000, 12, 2016/07/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2016/12/20) */
Customer contacted us on 12-19 by phone, this matter is being addressed by our District and Regional Managers.
Initial Business Response /* (1000, 10, 2015/06/30) */
We apologize for any inconvenience or problem that this incident has caused Ms. [redacted]. I contacted the store manager at our Indio, CA store located on XXXXX [redacted] and he has informed me that the check was picked up last Wednesday by...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Initial Business Response /* (1000, 7, 2016/03/14) */
O'Reilly Auto Parts apologizes for any inconvenience or frustration this matter may have caused you. The District Manager [redacted] has spoken to you about the K&N Filter which you believe has caused the need for additional repairs on your...
vehicle. If you would provide the receipt for the K&N Filter we would be happy to work with you towards a resolution. We look forward to hearing back from you soon.
Initial Business Response /* (1000, 10, 2015/11/04) */
This issue has been escalated to our District Manager [redacted] who will call Ms. [redacted] in regards to her issue.
Initial Business Response /* (1000, 10, 2015/04/29) */
O'Reilly Auto Parts has reviewed the case and determined that we will issue a full refund to the customer. In the interest of goodwill we have agreed to refund in the amount of $ [redacted] We have contact the customer and instructed him to...
return to the store located on [redacted] Ohio. We ask that he speak with Store Manager [redacted] (XXX) XXX-XXXX and he will issue the refund to the credit card used on the original invoice. We consider this issue resolved.
Initial Business Response /* (1000, 10, 2015/11/02) */
O'Reilly Auto Parts has reviewed the case and the customer would need to file a property damage claim directly with the manufacturer. We consider this issue resolved.
Initial Consumer Rebuttal /* (3000, 12, 2015/11/04) */
(The consumer...
indicated he/she DID NOT accept the response from the business.)
I did file a property damage claim directly with the manufacture (ITW Global Brands) claim # CMXXXXXXXXXX on 7/31/2015
ITW required the following item before they would process the claim which I supplied them:
Original receipt
photos of scratched windshield (Extremely difficult to do)
Return the wiper blades
How long have they been on vehicle
Get a quote and send it to them
Where did I buy them from
Two days ago they did send me a Email stating " You should receive your check within 2-4 weeks."
Until I receive this check I would like to keep the Revdex.com complaint open.
[redacted]
Initial Business Response /* (1000, 9, 2016/03/01) */
We do apologize for any inconvenience or problem that this matter may have caused Mr. [redacted]. Our records show that a refund check has been submitted to refund Mr. [redacted] for the engine. Once the check arrives at our Anchorage, AK store on 111...
E Northern Lights Blvd the customer will be contacted once the check arrives so he can pick it up. O'Reilly Auto Parts considers this matter closed.
Initial Business Response /* (1000, 10, 2016/09/01) */
This customer did contact us and several attempts were made to contact them. I will re forward this to our District and Regional managers for a review and follow up.
Initial Business Response /* (1000, 5, 2017/05/15) */
I have reached out to the customer and he stated that he has gone to the store for a refund and filed a liability claim.
Initial Business Response /* (1000, 9, 2015/12/15) */
O'Reilly Auto Parts has reviewed the case and the District Manager is aware of the open police investigation into the matter and is cooperating with the local detective. We consider the Revdex.com case resolved.
Initial Business Response /* (1000, 5, 2016/09/13) */
I have forwarded this issue to our District and Regional managers for a review and follow up.
Initial Consumer Rebuttal /* (2000, 7, 2016/09/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The manager and I...
reached a compromise. I am satisfied with how my complaint was resolved.
Initial Business Response /* (1000, 5, 2015/04/17) */
We apologize for the service the customer received at our [redacted] store off of North Lamar Blvd. We have spoken with our District Manager Brandon about this issue and he will be contacting the customer to discuss this matter further. We...
Initial Business Response /* (1000, 5, 2015/07/30) */
O'Reilly Auto Parts has reviewed the case and per the discussion over the phone between the customer and District Manager [redacted] we will issue a full refund to the customer in the amount of [redacted] We have asked the customer to return to...
the store located on 2812 Pleasanton Road in San Antonio, Texas and speak with Store Manager [redacted] (XXX)XXX-XXXX. We consider the issue resolved.
Initial Business Response /* (1000, 5, 2015/05/22) */
We spoke with MR. [redacted] about this issue this morning. He will be returning to the store to get the radiator exchanged and will also submit a liability claim for the alleged damages.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/28) */
(The...
consumer indicated he/she DID NOT accept the response from the business.)
I am glad that O'Reilly has taken a step in the right direction by submitting a claim for liability in the failure of their part. But the issue will not be resolved to satisfaction until O'Reilly works with the manufacture to insure that the claim is approved and reimbursement received to repair the damages incurred due to failure of Transmission cooler.
Final Business Response /* (4000, 9, 2015/06/02) */
A liability claim has been filed.
Final Consumer Response /* (4200, 11, 2015/06/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Reimbursement of price to repair damages due to faulty part have not been received.
Initial Business Response /* (1000, 10, 2016/07/19) */
This issue has been forwarded to our District and Regional managers for a review and follow up.
Initial Consumer Rebuttal /* (2000, 12, 2016/07/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2016/12/20) */
Customer contacted us on 12-19 by phone, this matter is being addressed by our District and Regional Managers.
Initial Business Response /* (1000, 10, 2015/06/30) */
We apologize for any inconvenience or problem that this incident has caused Ms. [redacted]. I contacted the store manager at our Indio, CA store located on XXXXX [redacted] and he has informed me that the check was picked up last Wednesday by...
Ms. [redacted]. We consider this matter close.
Initial Business Response /* (1000, 10, 2016/08/12) */
This issue has been forwarded to our District and Regional managers for a review and follow up.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Initial Business Response /* (1000, 7, 2016/03/14) */
O'Reilly Auto Parts apologizes for any inconvenience or frustration this matter may have caused you. The District Manager [redacted] has spoken to you about the K&N Filter which you believe has caused the need for additional repairs on your...
vehicle. If you would provide the receipt for the K&N Filter we would be happy to work with you towards a resolution. We look forward to hearing back from you soon.
Initial Business Response /* (1000, 10, 2015/11/04) */
This issue has been escalated to our District Manager [redacted] who will call Ms. [redacted] in regards to her issue.
Initial Business Response /* (1000, 10, 2015/04/29) */
O'Reilly Auto Parts has reviewed the case and determined that we will issue a full refund to the customer. In the interest of goodwill we have agreed to refund in the amount of $ [redacted] We have contact the customer and instructed him to...
return to the store located on [redacted] Ohio. We ask that he speak with Store Manager [redacted] (XXX) XXX-XXXX and he will issue the refund to the credit card used on the original invoice. We consider this issue resolved.
Initial Business Response /* (1000, 10, 2015/11/02) */
O'Reilly Auto Parts has reviewed the case and the customer would need to file a property damage claim directly with the manufacturer. We consider this issue resolved.
Initial Consumer Rebuttal /* (3000, 12, 2015/11/04) */
(The consumer...
indicated he/she DID NOT accept the response from the business.)
I did file a property damage claim directly with the manufacture (ITW Global Brands) claim # CMXXXXXXXXXX on 7/31/2015
ITW required the following item before they would process the claim which I supplied them:
Original receipt
photos of scratched windshield (Extremely difficult to do)
Return the wiper blades
How long have they been on vehicle
Get a quote and send it to them
Where did I buy them from
Two days ago they did send me a Email stating " You should receive your check within 2-4 weeks."
Until I receive this check I would like to keep the Revdex.com complaint open.
[redacted]
We are taking care of the customer with a check and are considering this case closed.
Initial Business Response /* (1000, 9, 2016/03/01) */
We do apologize for any inconvenience or problem that this matter may have caused Mr. [redacted]. Our records show that a refund check has been submitted to refund Mr. [redacted] for the engine. Once the check arrives at our Anchorage, AK store on 111...
E Northern Lights Blvd the customer will be contacted once the check arrives so he can pick it up. O'Reilly Auto Parts considers this matter closed.
Initial Business Response /* (1000, 12, 2016/04/29) */
This case has been passed on to our District Manager so we can address this issue.
Initial Business Response /* (1000, 10, 2016/09/01) */
This customer did contact us and several attempts were made to contact them. I will re forward this to our District and Regional managers for a review and follow up.
Initial Business Response /* (1000, 5, 2017/05/15) */
I have reached out to the customer and he stated that he has gone to the store for a refund and filed a liability claim.
Initial Business Response /* (1000, 9, 2015/12/15) */
O'Reilly Auto Parts has reviewed the case and the District Manager is aware of the open police investigation into the matter and is cooperating with the local detective. We consider the Revdex.com case resolved.
Initial Business Response /* (1000, 5, 2016/09/13) */
I have forwarded this issue to our District and Regional managers for a review and follow up.
Initial Consumer Rebuttal /* (2000, 7, 2016/09/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The manager and I...
reached a compromise. I am satisfied with how my complaint was resolved.
Initial Business Response /* (1000, 10, 2017/03/23) */
After reviewing this claim, the customer is being assisted.
Initial Business Response /* (1000, 5, 2015/04/17) */
We apologize for the service the customer received at our [redacted] store off of North Lamar Blvd. We have spoken with our District Manager Brandon about this issue and he will be contacting the customer to discuss this matter further. We...
consider this matter to be concluded.
Initial Business Response /* (1000, 5, 2015/07/30) */
O'Reilly Auto Parts has reviewed the case and per the discussion over the phone between the customer and District Manager [redacted] we will issue a full refund to the customer in the amount of [redacted] We have asked the customer to return to...
the store located on 2812 Pleasanton Road in San Antonio, Texas and speak with Store Manager [redacted] (XXX)XXX-XXXX. We consider the issue resolved.