Initial Business Response / [redacted] (1000, 5, 2016/12/02) */ This issue has been forwarded to our District and Regional managers for a review and follow up Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/12/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is why I said noGot a call on my caller idCaller North Carolina # XXX-XXX-XXXX on 12/02/@ 3:p.mNo message was leftLooked it up on the internetI was for O'Reilly Auto PartsI guess it was the regional managerIt looks like they would have at least left a messageAnd why didn't they use their company name on the caller id ? It feels like I'm getting the classic run around Final Consumer Response / [redacted] (4200, 11, 2016/12/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) On 12/5/at 3:and 3:p.mI got called from XXX-XXX-XXXXCaller id shows North CarolinaThis is suppose to be O'reilly Auto PartsAs stated in my prior message they leave no messageI am all for getting the labor reimbursement for [redacted] I had already turned copies of my labor cost to the Lenoir O'reilly store number If they are having trouble contacting me, I would think they would have enough info to send a checkPlus a gift card for the inconvenience I noticed a gift card wasn't mentioned in the response Final Business Response / [redacted] (4000, 9, 2016/12/07) */ Our District Manager attempted to contact the customer to address the issue and offer to cover the reimbursement for the labor but could not reach the customerWe will make a second attempt to contact the customer to resolve
Initial Business Response / [redacted] (1000, 5, 2017/05/04) */ The customer made a purchase on 8/1/for a computer chip programmer with a charge cardOn 4/20/17, the customer went to the store and returned the computer chip programmer but did not have the original charge card with him for us to refund him his money back to that charge card as we would need to return the refund to the same charge card that was used for the purchase on 8/1/The store refunded the amount to a gift card and the customer accepted the gift card and has made purchases since 4/20/with the gift card they gave him at the store
Initial Business Response / [redacted] (1000, 10, 2015/05/12) */ O'Reilly Auto Parts has reviewed the case and determined that we will issue a full refund to the customerIn the interest of goodwill we have agreed to refund in the amount of $ [redacted] We have left the customer a voice mail instructing him to return to the store located on [redacted] Eagle Rock Boulevard, Los Angeles, California with the fan clutch tool and his receipt and speak with Store Manger Ofelia Romero (XXX) XXX-XXXXWe consider this issue resolved Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/05/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) They gave me a refund, that was all I asked for Thank You
Initial Business Response / [redacted] (1000, 5, 2017/04/03) */ The product that the customer purchased on 3/27/was for a year warrantyOn 3/26/she did a warranty exchange and on 3/12/we assisted the customer with another warranty exchange under customer satisfaction even though the warranty was over on the partWe will not be able to assist any further with the customers request and are considering this case closed Initial Consumer Rebuttal / [redacted] (3000, 8, 2017/04/05) */ I do not wish this complaint closed, just because the part was not under warranty does not make it not their responsibilty for selling faulty products, there are other people who have issues these inferior torque converters sand this torque converter damaged my vehicle and they need to be responsible and help with the repairThe only way the pump and stator shaft could be damaged was by the bad torque conveter that shrapneled and causing the whole transmission to have be disassembled and cleanedI'm not asking for a new transmission or money just the parts to repair my vehiclea cost of only $is just a drop in the bucket for O'reilly's but for a working person who only makes $and hour it's a lot and their shoddy product caused the problem Final Business Response / [redacted] (4000, 10, 2017/04/07) */ The product was out of warrantyWe are forwarding the invoices for the power torque converter to Pro Kings as customer requested
Initial Business Response / [redacted] (1000, 10, 2015/07/22) */ We apologize for any inconvenience or problem that this matter has caused Ms.***After reviewing the matter in the interest of good will District Manager [redacted] has agreed to reimburse Ms [redacted] for her labor claimShe will be contacted by our store manager to pick up her check when it arrives at our store located on S Rancho Santa Fe Rd, San Marcos, CA
Initial Business Response / [redacted] (1000, 5, 2015/06/17) */ O'Reilly Auto Parts has reviewed the case and per the Product Analysis Report received from the manufacturer, the results show the fuel pump to be working within manufacturer specificationsThe claim has been denied as the problem encountered cannot be attributed to a product defectWe apologize in the delay of the findings but unfortunately due to the results of the analysis report no further action will be taken towards this claimWe consider this issue resolved
We have received your letter in regards to ID [redacted] After reviewing this case, the ac fan clutch would not have played a role with the ac condenser being burnt up in the customer's vehicle The ac fan clutch that they received was still able to work for her vehicle At this point we will not be able to assist the customer with her desired resolution and are considering this case closed
Initial Business Response / [redacted] (1000, 14, 2017/02/15) */ The customer was able to go to the store on 1/9/to return the battery for a refund of $We are considering this case closed Final Business Response / [redacted] (1000, 21, 2017/03/01) */ The customer has received a refund for the battery We are considering this case closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: The O'reilly parts salesman offered to order the NEW partI never told him to do thatHe also stated that it was more costly, but I wouldn't have to pay any more for itI would have never agreed to put a $plus part on a truck that has an average value of $I didn't ask for or expect this from O'reilly'sIt was all his ideaI was to pay NOTHING EXTRAThat was [redacted] 's statement to meIf he would have told me I would have to pay more that would have been the end of it right thenI waited or more days with no truck then he pulled the extra charge dealNot good business practice in my opinionIf he told his manager that I was advised that I would have to pay extra, he lied to his manager Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 9, 2015/06/16) */ O'Reilly Auto Parts has reviewed the case and per discussion with the customer have resolved the concern, we consider this issue resolved
Initial Business Response / [redacted] (1000, 5, 2016/01/21) */ O'Reilly Auto Parts has reviewed the case and will be emailing a copy of the manufacturer's product analysis report to the email provided by the customerWe consider the issue resolved Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have more information to prove them wrong, on their decision and findingI Bought all the parts that they said failed from O'Reilly when I bought the water pump every thing was installing,at the same timeI told them in my letter but they did not read that part or just ignore it? Final Business Response / [redacted] (4000, 14, 2016/01/27) */ O'Reilly Auto Parts has reviewed the case and based on the findings by the manufacturer, the component (Water Pump, Part # CP4095) returned for inspection and evaluation has been deniedThe housing shattered due to a severe out of balance or misalignment problem likely caused by another componentUnfortunately failure in this case was not due to a defective water pumpSubmission of a labor claim does not guarantee reimbursement and at this time at the discretion of O'Reilly Auto Parts no additional payment beyond what the manufacturer proposed will be paid Final Consumer Response / [redacted] (4200, 16, 2016/01/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) To O'Reilly response they are saying, bottom line they sell defective parts nowhenly to it customers.As I told them all parts pertaining to watered pump replacement where purchased from them and install by a certified mechanicNow why they did not tell me to contact the Manufacturer directly instead of jerking my chain I consider myself Very knowledgeable as my dad was a mechanic and would help him work on cars and trucks Very disappointed
Initial Business Response / [redacted] (1000, 10, 2015/10/23) */ O'Reilly Auto Parts appreciates our customer [redacted] reaching out to us in regards to the parts he has purchasedWe are glad to honor our warranty on the parts that we sell as outlined on the back of our receiptOur warranty states "if a product fails during the warranty period on this receipt due to a defect in material or workmanship we will, at our option, provide a replacement product or a refund." Once the warranty has expired no refund or exchange will be providedWe consider this case concluded
Initial Business Response / [redacted] (1000, 10, 2016/07/20) */ We have contact Mr [redacted] and have come to a solutionO'Reilly Auto Parts considers this matter closed Initial Consumer Rebuttal / [redacted] (2000, 12, 2016/07/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) they have finally offered me a full refundso yes the matter is closed
Initial Business Response / [redacted] (1000, 15, 2015/10/14) */ O'Reilly Auto Parts has reviewed the case and per the discussion with Store Manager Christine [redacted] this issue has been resolved
Initial Business Response / [redacted] (1000, 14, 2015/10/14) */ This issue has been escalated to our District Manager Chris [redacted] who has contacted MS [redacted] in the attempt to resolve this issueShe was not available so he left a voice mail and is waiting for a call back from Ms*** Initial Consumer Rebuttal / [redacted] (3000, 16, 2015/10/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) Mr [redacted] did leave a message saying he could be reached the day he called at the number he providedThe message said if I didn't reach him by the end of the day he would call me backI'm waiting on a call from Mr [redacted] I don't know which location to call him at Final Business Response / [redacted] (4000, 18, 2015/10/20) */ Ms [redacted] has been contacted by our district manager and have come to an agreementWe consider this matter closed Final Consumer Response / [redacted] (4200, 20, 2015/10/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have spoken with the manager at O''Rellieys Still waiting on refund
Initial Business Response / [redacted] (1000, 8, 2017/06/13) */ We are actively investigating this issueNo further comments at this time Initial Consumer Rebuttal / [redacted] (3000, 10, 2017/06/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not find this acceptableO'Reilly Auto Parts has not communicated that any of this is taking place with meThey have not provided any contact information for me to verify progressI believe they need to provide an action plan to the Revdex.com and provide me a contact to be able to validate that appropriate action is being taken
Initial Business Response / [redacted] (1000, 8, 2017/03/02) */ I have reached out to the customer times through out the day of 2/28/with no response and her voice mail was full so I could not leave a messageI reached out to the customer on 3/2/and was able to leave a voice mail for her to reach out to usStill no response
Initial Business Response / [redacted] (1000, 5, 2016/12/02) */ This issue has been forwarded to our District and Regional managers for a review and follow up Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/12/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is why I said noGot a call on my caller idCaller North Carolina # XXX-XXX-XXXX on 12/02/@ 3:p.mNo message was leftLooked it up on the internetI was for O'Reilly Auto PartsI guess it was the regional managerIt looks like they would have at least left a messageAnd why didn't they use their company name on the caller id ? It feels like I'm getting the classic run around Final Consumer Response / [redacted] (4200, 11, 2016/12/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) On 12/5/at 3:and 3:p.mI got called from XXX-XXX-XXXXCaller id shows North CarolinaThis is suppose to be O'reilly Auto PartsAs stated in my prior message they leave no messageI am all for getting the labor reimbursement for [redacted] I had already turned copies of my labor cost to the Lenoir O'reilly store number If they are having trouble contacting me, I would think they would have enough info to send a checkPlus a gift card for the inconvenience I noticed a gift card wasn't mentioned in the response Final Business Response / [redacted] (4000, 9, 2016/12/07) */ Our District Manager attempted to contact the customer to address the issue and offer to cover the reimbursement for the labor but could not reach the customerWe will make a second attempt to contact the customer to resolve
Initial Business Response / [redacted] (1000, 8, 2017/07/05) */ We will be assisting the customer with the labor
Initial Business Response / [redacted] (1000, 5, 2017/05/04) */ The customer made a purchase on 8/1/for a computer chip programmer with a charge cardOn 4/20/17, the customer went to the store and returned the computer chip programmer but did not have the original charge card with him for us to refund him his money back to that charge card as we would need to return the refund to the same charge card that was used for the purchase on 8/1/The store refunded the amount to a gift card and the customer accepted the gift card and has made purchases since 4/20/with the gift card they gave him at the store
Initial Business Response / [redacted] (1000, 8, 2017/02/28) */ This matter has been dealt with internallyWe have considered this case closed
Initial Business Response / [redacted] (1000, 10, 2015/05/12) */ O'Reilly Auto Parts has reviewed the case and determined that we will issue a full refund to the customerIn the interest of goodwill we have agreed to refund in the amount of $ [redacted] We have left the customer a voice mail instructing him to return to the store located on [redacted] Eagle Rock Boulevard, Los Angeles, California with the fan clutch tool and his receipt and speak with Store Manger Ofelia Romero (XXX) XXX-XXXXWe consider this issue resolved Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/05/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) They gave me a refund, that was all I asked for Thank You
Initial Business Response / [redacted] (1000, 5, 2017/04/03) */ The product that the customer purchased on 3/27/was for a year warrantyOn 3/26/she did a warranty exchange and on 3/12/we assisted the customer with another warranty exchange under customer satisfaction even though the warranty was over on the partWe will not be able to assist any further with the customers request and are considering this case closed Initial Consumer Rebuttal / [redacted] (3000, 8, 2017/04/05) */ I do not wish this complaint closed, just because the part was not under warranty does not make it not their responsibilty for selling faulty products, there are other people who have issues these inferior torque converters sand this torque converter damaged my vehicle and they need to be responsible and help with the repairThe only way the pump and stator shaft could be damaged was by the bad torque conveter that shrapneled and causing the whole transmission to have be disassembled and cleanedI'm not asking for a new transmission or money just the parts to repair my vehiclea cost of only $is just a drop in the bucket for O'reilly's but for a working person who only makes $and hour it's a lot and their shoddy product caused the problem Final Business Response / [redacted] (4000, 10, 2017/04/07) */ The product was out of warrantyWe are forwarding the invoices for the power torque converter to Pro Kings as customer requested
Initial Business Response / [redacted] (1000, 10, 2015/07/22) */ We apologize for any inconvenience or problem that this matter has caused Ms.***After reviewing the matter in the interest of good will District Manager [redacted] has agreed to reimburse Ms [redacted] for her labor claimShe will be contacted by our store manager to pick up her check when it arrives at our store located on S Rancho Santa Fe Rd, San Marcos, CA
Initial Business Response / [redacted] (1000, 5, 2015/06/17) */ O'Reilly Auto Parts has reviewed the case and per the Product Analysis Report received from the manufacturer, the results show the fuel pump to be working within manufacturer specificationsThe claim has been denied as the problem encountered cannot be attributed to a product defectWe apologize in the delay of the findings but unfortunately due to the results of the analysis report no further action will be taken towards this claimWe consider this issue resolved
We have received your letter in regards to ID [redacted] After reviewing this case, the ac fan clutch would not have played a role with the ac condenser being burnt up in the customer's vehicle The ac fan clutch that they received was still able to work for her vehicle At this point we will not be able to assist the customer with her desired resolution and are considering this case closed
Initial Business Response / [redacted] (1000, 14, 2017/02/15) */ The customer was able to go to the store on 1/9/to return the battery for a refund of $We are considering this case closed Final Business Response / [redacted] (1000, 21, 2017/03/01) */ The customer has received a refund for the battery We are considering this case closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: The O'reilly parts salesman offered to order the NEW partI never told him to do thatHe also stated that it was more costly, but I wouldn't have to pay any more for itI would have never agreed to put a $plus part on a truck that has an average value of $I didn't ask for or expect this from O'reilly'sIt was all his ideaI was to pay NOTHING EXTRAThat was [redacted] 's statement to meIf he would have told me I would have to pay more that would have been the end of it right thenI waited or more days with no truck then he pulled the extra charge dealNot good business practice in my opinionIf he told his manager that I was advised that I would have to pay extra, he lied to his manager Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 9, 2015/06/16) */ O'Reilly Auto Parts has reviewed the case and per discussion with the customer have resolved the concern, we consider this issue resolved
Initial Business Response / [redacted] (1000, 5, 2016/01/21) */ O'Reilly Auto Parts has reviewed the case and will be emailing a copy of the manufacturer's product analysis report to the email provided by the customerWe consider the issue resolved Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have more information to prove them wrong, on their decision and findingI Bought all the parts that they said failed from O'Reilly when I bought the water pump every thing was installing,at the same timeI told them in my letter but they did not read that part or just ignore it? Final Business Response / [redacted] (4000, 14, 2016/01/27) */ O'Reilly Auto Parts has reviewed the case and based on the findings by the manufacturer, the component (Water Pump, Part # CP4095) returned for inspection and evaluation has been deniedThe housing shattered due to a severe out of balance or misalignment problem likely caused by another componentUnfortunately failure in this case was not due to a defective water pumpSubmission of a labor claim does not guarantee reimbursement and at this time at the discretion of O'Reilly Auto Parts no additional payment beyond what the manufacturer proposed will be paid Final Consumer Response / [redacted] (4200, 16, 2016/01/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) To O'Reilly response they are saying, bottom line they sell defective parts nowhenly to it customers.As I told them all parts pertaining to watered pump replacement where purchased from them and install by a certified mechanicNow why they did not tell me to contact the Manufacturer directly instead of jerking my chain I consider myself Very knowledgeable as my dad was a mechanic and would help him work on cars and trucks Very disappointed
Initial Business Response / [redacted] (1000, 10, 2015/10/23) */ O'Reilly Auto Parts appreciates our customer [redacted] reaching out to us in regards to the parts he has purchasedWe are glad to honor our warranty on the parts that we sell as outlined on the back of our receiptOur warranty states "if a product fails during the warranty period on this receipt due to a defect in material or workmanship we will, at our option, provide a replacement product or a refund." Once the warranty has expired no refund or exchange will be providedWe consider this case concluded
Initial Business Response / [redacted] (1000, 10, 2016/07/20) */ We have contact Mr [redacted] and have come to a solutionO'Reilly Auto Parts considers this matter closed Initial Consumer Rebuttal / [redacted] (2000, 12, 2016/07/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) they have finally offered me a full refundso yes the matter is closed
Initial Business Response / [redacted] (1000, 15, 2015/10/14) */ O'Reilly Auto Parts has reviewed the case and per the discussion with Store Manager Christine [redacted] this issue has been resolved
Initial Business Response / [redacted] (1000, 14, 2015/10/14) */ This issue has been escalated to our District Manager Chris [redacted] who has contacted MS [redacted] in the attempt to resolve this issueShe was not available so he left a voice mail and is waiting for a call back from Ms*** Initial Consumer Rebuttal / [redacted] (3000, 16, 2015/10/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) Mr [redacted] did leave a message saying he could be reached the day he called at the number he providedThe message said if I didn't reach him by the end of the day he would call me backI'm waiting on a call from Mr [redacted] I don't know which location to call him at Final Business Response / [redacted] (4000, 18, 2015/10/20) */ Ms [redacted] has been contacted by our district manager and have come to an agreementWe consider this matter closed Final Consumer Response / [redacted] (4200, 20, 2015/10/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have spoken with the manager at O''Rellieys Still waiting on refund
Initial Business Response / [redacted] (1000, 8, 2017/06/13) */ We are actively investigating this issueNo further comments at this time Initial Consumer Rebuttal / [redacted] (3000, 10, 2017/06/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not find this acceptableO'Reilly Auto Parts has not communicated that any of this is taking place with meThey have not provided any contact information for me to verify progressI believe they need to provide an action plan to the Revdex.com and provide me a contact to be able to validate that appropriate action is being taken
Initial Business Response / [redacted] (1000, 8, 2017/03/02) */ I have reached out to the customer times through out the day of 2/28/with no response and her voice mail was full so I could not leave a messageI reached out to the customer on 3/2/and was able to leave a voice mail for her to reach out to usStill no response