AutoZone

Went To AutoZone In Hinesville GA Nov.2 2021 At 10 AM Order Alternator For G8 Was Told Would Be There By 6 PM Same Day Went Back At 6 PM Was Told Truck Was Not There Yet Sat In Parking Lot Till 6;50 Pm Worker Came Out And Told Me Truck Was Already There And No Parts For Me. I Think This Is The Worst AutoZone I Have Ever Been In And The People At This Store Are Not Helpful And Are Plan Rude And It Will Be The Last Time I Go To This Store In Hinesville GA

On October 19, 5:30 pm, I tried to purchase a motorcycle battery from Auto Zone in Montgomery, Texas. My son was stranded on the side of the road, about 20 miles away, therefore I was in a hurry. The clerk, 20s, full beard, short, showed me the rack. I asked for his help, and he informed me that This is an Auto Parts store, not a Cycle or ATV parts store. He walked away and refused to assist me. I then drove 1 minute to the competitor Auto Parts store who was happy to help me. I also told them about my Auto Zone encounter. One of their clerks told me about a lady asking for a boat item from this AutoZone store, and they had her follow them outside, pointed to the sign and asked her if it said anything about Boats. The Montgomery AutoZone has a systematic problem with poor customer service, and the Manager is either condoning or perhaps encouraging such behavior. Everyone I have told (and I am telling everyone!) has stories highlighting the poor service and stating they will not ever go back to AutoZone.

Went to auto zone white plains NY
As soon as I walked in they had Spanish music playing, My point is this, when you deal with the general public, and you are playing music, try tp be sensitive to other peoples likes and dislikes, in other words a common ground or a common language.. English is that common ground, or at least it was.

Brick NJ Autozone equates to incredible service! One of the staff, Mr. Al Kapelewski, was professional, incredibly knowledgeable, patient, very friendly, and most eager to help with my auto problems. My battery had died and as it turned out I barely made it to the Brick NJ autozone parking lot. Al managed to not only advise me as to the best battery choice but actually took the time to install it as well. A tedious task in that the battery was buried and difficult to deal with but he helped as he understood that I was stranded. Clearly the most pleasant and professional experience that I have ever encountered at a car parts store. I would recommend this Autozone to anyone and will certainly stay a loyal customer. This was an exemplary experience. In a day when superior customer service is sometimes lacking Al clearly was superior and an outstanding individual. R A Balla

I was looking for a house for my 1993 Toyota corolla as it is an old car, I know that it is difficult to find spare parts. The hose did not have it available but the person who attended me did not give up and was looking one by one until something similar appeared. Very attentive salesperson Michael store # 2494 measured each one to see which one fit my car the best. When I finished, I found everything I needed to repair my old car, grateful for this person's attitude who did not give up until he found what I needed. Thank you very much, Michael

Last Thursday I went to the Auto Zone on Richmond Road in Williamsburg. I needed a new headlight. Thought I’d have to buy them there and take them to my mechanic to install. I was most fortunate to have Ely help me. Not only did he get the correct headlights but cheerfully installed them. He was so very knowledgeable about the whole process, and I felt like I got the “red carpet” service! Come to find out he was the District Manager. Thank you, Ely and Auto Zone for making an easy task out of a job I had truly worried about! So nice!

First it was to be delivered to the store if ordered by 2 pm, then it was next day but it's the week end so thin it's Monday the 8 th, then FedEx does not pick it up and it's the 9 th. call and get cutoff to call again. not good but bad service. I will make it my rule not to buy from auto zone! I have to give you a rating it 0 not a stare.

I bought a group 41 battery from Autozone in Las Vegas. Got home, and the date on the battery was 3 years old and totally dead. Went back, they gave me another. It was 1.5 years old. I asked them to check the charge, but their tester was broken. Took it home and it was dead. Went back and they sent me to another store. This one is seven months old and is charging on my charger now. It does not appear to be taking a full charge. Three attempts and three dead batteries. If you are looking for a reliable battery, go anywhere else other than Autozone. I'm glad I wasn't stranded on a road in the middle of the desert. I would give zero stars if I could.

Complaint # 12617419I, Douglas ***, spoke with the customer who stated that she had battery acid that was destroying her seat in her car and had messed up a friend's coatI received the complaint from our corporate officeI will enclose a copy of that along with the statement from the store manager that helped the customerI asked her what happened and she explained that she bought a battery at Menards and then came to Autozone to have us install it because a family member told her we install batteriesI explained to her that we normally only install batteries purchased through usI then stated that according to the store manager he took the battery she just purchased from her back seat and installed it and put the old one in place of it in the back seatShe stated she told him to put it in the trunk but the trunk was not open to put it inI then asked her if she took it back the same day due to the battery had been purchased on jan2nd but she didn't call in a complaint until Jan16th and she stated that she had to go on a trip and it sat in the car for a bitI asked her why she felt we were responsible for a battery that she didn't even buy from us that may have leaked int the seat before her old one was set in there and would have still leaked in the trunk either wayHer response was that it was our fault because we didn't tell her that batteries contained acidI asked her if Menards told her that they contained acid and she said noI explained at this time we can't help her because we can't see where we were at fault for going above and beyond what a parts store would do.Complaint that customer 1st filed(With our office)Customer's name: [redacted] Telephone Number: [redacted] Store Number: 1697Description of the problem:On Jan 2nd, Our client called into inform that she went to Store#she requested assistance for replacing her battery, She was assisted and she is stating that the rep that assisted, placed the battery in her back seat, turns out that battery was leaking and is eating away her back seat & as well with her friends coat which she is going to have to replace, (Honda accord) she went to the dealership & they informed her tat it will cost $to replace the seat & $to replace the coat that was damageBoyaless [redacted] Store Manager statementOn January a customer pulled into Autozone driving a black accord and asked Boyaless [redacted] who had just put in headlight for a customer if they could install her batteryboyaless [redacted] told the customer that he can check the entires starting system to ensure that is is the battery and proceeded to tell the customer that her battery was bad and then told the customer that she can come in a get a price quote on several batteries and the customer stated that she had purchased a battery from Menards and asked Boyales [redacted] if her could install it Boyaless [redacted] told the customer that we do not install batteries that was not purchased from Autozone and the customer stated the her uncles stated that we could and Boyaless told the customer to wait a few minutes and he would go ahead and install the battery since it would take only a few minutesBoyaless got the new battery out of the back seat where the new battery was due to she had a core refund coming from Menards and will be taking it back to them that dayThe old battery had no acid the post not did it have any acid on it.Thank,Douglas [redacted] District ManagerCustomer Satisfaction [redacted]

He purchased the transmission from the mechanic, not usThe auto shop is our commercial customerHe started calling us about the issue and we spoke with our commercial customer, who was the one who installed the transmission and they stated there is no such damage on the transmission or the engineI have spoken to Mr [redacted] directly and explained this to him

To whom it may concern, I am writing to inform you that the above referenced complaint has been resolved as of 3/11/I received a phone call from AutoZone’s District Manager “ [redacted] ” apologizing for the inconvenience and advising that AutoZone will honor the refund in fullI have since received my refund via AutoZone’s West Sacramento locationThank you for your assistance on the matter, it is greatly appreciatedHave a great dayThank you, [redacted] UC DavisProfessional Billing GroupCommercial Unit Patient Biller IIIPhone: ###-###-####Fax: ###-###-####

Mr [redacted] , In response to your email below, let me repeat what I’ve mentioned in multiple attempts to communicate personally with you via email and phone: I continue to be available to discuss your concerns in person or by telephone whenever you can make yourself available As of this email you have refused to discuss your battery purchase or your concerns about the product that was sold to you and have asked to communicate via email or regular mail (for which you have not provided a mailing address) We have not disputed that [redacted] installs a size battery in new vehicles of your make and model, and this is the OE (original equipment) specification for your vehicle Our battery supplier, [redacted] , manufactures batteries that are original equipment across most brands of automobile, and as such they are very aware of the technical specifications required to support the operation of those vehicles I would be more than happy to explain this in more detail at your request Alternative battery sizes do exist beyond EO specifications, and AutoZone, as well as most if not all other automotive aftermarket retailers, has been successfully providing those options at a lower retail price than OE-specified batteries for decades In my last email I offered to file a claim on your behalf with the manufacturer of the battery Despite the fact that you chose not to accept that offer, I have opened a claim with [redacted] and we are in the process of getting them the battery you returned so they can do a full technical assessment of that unit and provide both you and AutoZone with their expert opinion on the function of that product We are expediting that process on your behalf At this point, instead of engaging in a conversation, you have threatened to sue AutoZone and continue to send disparaging and factually incorrect emails to a large number of AutoZoners as well as other individuals You are demanding that we confirm something — that the battery you were sold was not a functional battery for your vehicle in fit, form and function — that we simply do not believe, nor does our supplier We look forward to answering any formal inquiries from legal authorities, Revdex.coms, or other agencies with which you have chosen to share your experience As I noted in an earlier email, when you brought the battery back to our store and insisted that we provide you with the OE specified battery, we not only provided you with the battery you requested but installed it for you We did not charge you the difference in price between your original purchase and the OE specified battery despite a significant price difference AutoZone is in the business of helping customers by providing alternative options for repairing their vehicles, in many cases at a substantially lower price than the OE option If you will allow us to engage in conversation we will be happy to complete the claims process and communicate the findings to you at our earliest convenience Thank You, [redacted] Cincinnati Regional Manager Customer Satisfaction AutoZone Office: ###-###-#### Cell: ###-###-####

Initial Business Response / [redacted] (1000, 5, 2016/10/06) */ This battery was initially purchased on 01/20/It has a year free replacement and a year prorated warrantyHer warranty for this battery expired 01/19/We can offer a 10% discount toward the purchase of her next battery and install it for free if she would like Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/10/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) The warranty replaced the battery in Jan why would I purchase another battery and it's only months oldYou are not taking responsibility for swapping me into a bad batteryBatteries last for years why is this one on a different standardI want a good replacement batteryNot a defective one like the one I received

Business stated: "Unfortunately there is nothing we can do for this customerhe purchased the compressor from us, not us but Autozone and he said the compressor went bad and so we took care of it the 1st timeHe went to a shop and did some work for his vehicle, then a year and a half later, he stated that his compressor went out againWe did not sell him a defective partOut policy is parts are covered under a yearHe contacted us after a year and a halfPlus, he needs to buy the warranty package from the shop he took the vehicle to so it could be covered under their warranty...thats what shops do they warren their work, but Im sure the shop market up the price of the warranty so he didn't buy itWe dont pay consumer for the labor they have to put into their vehicleWe are not responsible for replacing parts after the time frame "

The [redacted] was purchased on November 28, with the selling price as stated at $26KThere was an outstanding loan on the trade vehicle (***) of $14KHoffman Honda provided $ for the trade value of the vehicle, which left a remaining amount owed to the financial institutionAs is customary in these situations, the remaining amount owed on the customer’s initial loan was rolled into the purchase price of the [redacted] bringing the new amount financed to the $32K in questionThe customer was no longer responsible for paying on the first loan for the ***, as it was paid off by Hoffman Honda in fullThis was explained and outlined in the contractual documentation signed by the customer on November 28, Hoffman Auto Group / [redacted] Style Definitions */

My name is Pastor Joseph L. Ross 3rd of Philadelphia, and my experience at store 6795 with Lisa and Shanice was very refreshing. I Brought in my battery to be charged, found out it was no good. These two ladies were not letting me leave the store without purchasing a new battery. They took me through every possible way to purchase a battery from AutoZone, where I was ready to go to a salvage yard and spend a couple of bucks for a refurbished one. I brought the new battery, and am very pleased with the customer service that I received that day. Thank you Shanice and Lisa

RE: ID [redacted] — [redacted] *** Ferguson, Regional Manager of the Cincinnati Region called Mr [redacted] earlier this week to talk to him about his concernMr [redacted] reported to [redacted] that he has received the parts he needed and everything has been taken care of [redacted] Administrative Assistant

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

We sincerely apologize for the delay in having the warranty cancelled and refunded accordingly? One of our Hoffman Honda business managers, Sarah K., has called and emailed [redacted] ***, to ensure we had the correct information for our office manager to process the cancellation? As of September we received confirmation from [redacted] that the warranty has been cancelledThe cancellation was made effective 5/21/with a mileage of 85,to provide a prorated refund of $? This refund will be delivered to the current lien holder, [redacted] ***, within the next business days and the credit will be reflected on [redacted] ***'s statement once processed by the credit union