AutoZone

Review: Auto Zone did not return core or warranty return in a timely fashion and caused storage fees totaling $35.00/day. The transmission left the [redacted] auto zone store and they left my transmission setting in there dist. warehouse between 5-28-15 and 6-10-15 causing All Trans remanufacturing a delay in making the proper amount of payment which should have totaled $725.00. I spoke with the manager [redacted] whom contacted the All Trans on 6/24 and they advised him they had just received my transmission, which had been almost a month later; therefore All Trans manufacturing did not reimburse me $725.00 to pay for the cost of labor, they only paid $330.00.Desired Settlement: I want Auto zone to take responsibility of me getting my vehicle out of the repair shop and pay the cost of $910.00 witch is half of the total storage fees being charged.

Business

Response:

Dear [redacted]I am responding to your notification on case ID:1[redacted]. I apologies on the late response. I was out of state and did not return to work till 10/29/2015. On the case for Mrs. [redacted]. Her transmission warranty is covered through the vendor All Trans. All Trans is the company that pays for parts,labor and fees. To contact All Trans [redacted] claim# [redacted].You may also contact our Claims Specialist: [redacted].

Review: DO NOT SHOP AT THIS STORE UNLESS YOU WANT TO BE TREATED LIKE DIRT AS WELL BEING RIPPED OFF FOR DEFECTIVE STUFF. SPENT $150 ON A DEAD BATTERY.TOLD ME THE BATTERY WAS STILL GOOD YET I HAD TO CALL TRIPLE AAA TO GET A JUMP START FROM THERE PARKING LOT TWICE. THE BATTERY HAS NEVER STARTED MY TRUCK. I HAVE MISSED WORK NUMEROUS TIMES AS WELL AS BEING STUCK IN THE MOUNTAINS WITH NO FOOD OR WATER FOR THREE DAYS WITH A DEAD BATTERY.MY TRUCK IS SITTING IN MY DRIVEWAY AND WONT START STILL.BATTERY HAS THREE YEAR WARRANTY. WORKER [redacted] WAS THE RUDEST GUY THAT HE COULD BE AND THOUGHT MAYBE HE WAS POSSIBLY GOING TO ASSAULT ME.THE GUY TOLD ME TO BRING IT TO ANOTHER STORE. AND I TOLD HIM WHY WOULD I DO THAT? HIS PERSONAL PROBLEMS WITH ME HAVE NOTHING TO DO WITH THEIR POLICY.THEY WERE SUPPOSED TO AT THE LEAST GIVE ME A LOANER BATTERY ACCORDING TO THEIR POLICY.MAKING ME CALL TRIPLE AAA IS WHERE THEY CROSSED THE LINE.I AM FILING A SMALL CLAIMS CASE FOR MY LOST WORK AND TIME AND GAS AND FOR SLANDER WHEN THE MAN TOLD ME TO "[redacted]". MY HEALTH HAS BEEN AFFECTED BY THIS. THIS MAN GOT ME SO MAD OVER THIS CAUSING ME TO HAVE TWO SEIZURES. I CANT BELIEVE ALL THIS OVER A BATTERY. THANK YOU Revdex.com.

Product_Or_Service: [redacted] PLATINUM BATTERY 78DT-AGM

Account_Number: 3 YEAR WARRANTYDesired Settlement: DesiredSettlementID: Other (requires explanation)

Refund 179.99 duralast platinum battery with 3 year warranty. part# 78dt-agm

Business

Response:

We are in receipt of your letter dated October 29, 2014. We are very sorry Mr. [redacted] has had a bad experience at one of our AutoZone stores. We do not see a battery part number 780T-agm in his warranty file. If Mr. [redacted] has a receipt or we are able to find the part under an alternate phone number of his in his name we will gladly refund his money on the battery. Mr. [redacted] will need to speak to the store manager [redacted] for assistance.

Consumer

Response:

9I am rejecting this response because:I have been thru this

already with them. I wanted a new battery ,I guess not. Send the refund to [redacted]

Consumer

Response:

The price of the battery has gone up to 179.99. I paid 144.99 plus 15.00 core charge.

Consumer

Response:

I dont need to resend what they already have. If you tell someone besides [redacted] to look it up through the autozone card # [redacted]. It doesnt matter he just doesnt want to do it. He is not following any autozone policy. And he will conveniently dispose of any emails and such sent from you so corporate is sure not to get wind of any of it. You guys figure it out while I call AAA for a jumpstart.

Complaint$25 GIFT CARD was never sent to me.I placed an order online with [redacted]for [redacted] Brake Rotors and Brake Pads on 3/3/15 which included a $25 GIFT CARD but never received the $25 GIFT CARD. They promised to send it withing 4-6 weeks after the order date but never received it. I contacted customer service via Email numerous times but never got a response. I even called the customer service number but was told to Email customer service which never responds. They are just lying about the whole $25 GIFT CARD thing just to make people buy their products. I noticed many other complaints from other customers about this same matter.Below is the order receipt.AutoZone(R)LOGIN MY ACCOUNT[redacted]Parts Accessories Brands Gift Card Repair Info In Our Stores Store LocatorThank you for ordering from AutoZone.comHi [redacted],We are currently processing your order and will notify you by email as soon as it has shipped. All items on your order will be shipped to the shipping address displayed below.Order Details XXXXXXXXXX[redacted]03/03/15$106.97-$28.77$28.77$9.63$116.60Ship To HomeShipping InfoShipping MethodGroundShipping To:[redacted] XXXXXShipping Group Details[redacted]Product name Core Unit Price QTY. Total[redacted]/Brake Rotor - RearFor your [redacted]Application: With 14mm studWarranty: 2 YR N/A $34.99 2 $69.98[redacted] Gold/Brake Pads - RearFor your [redacted]Warranty: Limited Lifetime N/A $36.99 1 $36.99AutoZone Gift CardAlternate Part Number: XXXXXXX Warranty: N/A N/A $25.00 1 $0.00Payment$116.60 will be charged to your [redacted] ending in 7801SUBTOTAL: $106.97SHIPPING: $28.77TAXES: $9.63Free shipping on $ -$28.77TOTAL: $116.60Customer Service and helpful linksQuestions about your order? Sign up for email AutoZone Gift CardsCall us at (XXX) XXX-XXXX or email [redacted]. You can also fill out the online contact form. Get great offers, technical service bulletins, recall notices & more! The ultimate automotive gift.Contact us Sign up today Order todayFree vehicle repair guidesThanks again for shopping at AutoZone!We hope your order was perfect and that you trust AutoZone to provide you with Great Parts at Great Prices every time you shop with us.If there's anything we can do to make your shopping experience even better, just give us a call at (XXX) XXX-XXXX or email [redacted] and we'll go the extra mile for you.Accelerate Your Repairs - Buy Online Belts - Replace Every 2 Years/24,000 Miles Unsubscribe Privacy Policy Store Locator Contact Us Online Return PolicyTo manage your member profile, please create an account on AutoZone.com. Already have an account? Sign in. Please add [redacted] to your address book. This message was sent to [redacted]. Please click here to unsubscribe.(c) XXXX-XXXX [redacted] All Rights Reserved. [redacted] XXXXX Desired SettlementI want my $25 GIFT CARD to be sent immediately.It's only fair that I receive what I am entitled to.Business Response Please be advised that a gift card was sent to Mr. [redacted] on September 24, 2015. Tracking number XXXXXXXXXXXX via [redacted]Sincerely[redacted]ParalegalConsumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I never received it. If you take a look at the [redacted] Tracking number XXXXXXXXXXXX. Says it was returned to shipper due to incorrect address.They were supposed to ship it to my shipping address on the order and not the billing address. I notified them about my recent move from the billing address but they just don't follow instructions. Final Business Response I do show the package was returned. Please confirm the address and I will have the gift card shipped out immediately.Sincerely,[redacted]ParalegalFinal Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)It's exactly the same address the order was shipped to.[redacted] XXXXX

I placed a order via their app, entered promo codes, at checkout placed order, then got an email that order was more $$,customer service no helpI recently placed my first online order today, with the app y'all have. I filled everything out, entered 2 promo codes and it showed they were accepted, at checkout I had a lower price, paid with my PayPal account, and then got an email of a higher price. After speaking to customer service which was no help, or couldn't help, they told me only one promo code is accepted, I asked to of course then enter me the 20% off one and they again said they couldn't. I am stuck with what was taken first, my only option is to return everything at local store an then redo which I will not waste anymore of my time. I have been a loyal customer for 20 years but as of today I will not shop with you anymore. As soon as this order comes in I will be returning everything with my rewards card to my local store. I seriously hope management gets a system in place so customer service can provide what they are there for, [redacted]Desired SettlementI would like a refund, if your not going to honor your word, I don't want to do anymore business with your company. I am supposed to be able to cancel or change any order before it ships, also I wasn't allowed to use my promo code with the most savings.Business Response Contact Name and Title: [redacted]Contact Phone: XXX-XXX-XXXXContact Email: [redacted]@autozone.comWe are in receipt of Mr. [redacted]' complaint. Please be advised that Mr. [redacted] did not qualify for the 20% off as the subtotals did not meet the minimum of $100.00. The customer could have combined all parts required into one order, however customer chose to use two methods of payment and place separate orders. We have reimbursed the 20% discount in the amount of $9.45. If this is unacceptable, please let us know.Sincerely,[redacted]Litigation ParalegalConsumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I did qualify and have my [redacted] statements to prove it, I can send pics. I placed one order, let's get our facts straight, talked to customer service all day and they advised me since half my order was specialty items they couldn't do anything, so I could cancel half my order an then return the rest to a local branch. I called district office, got a call back saying it was a technical glitch on the Autozone app, offered to reorder my canceled items and apply the discount I was entitled too. The man was very helpful in trying to resolve the issues. Overall a big headache but its over and I won't shop there anymore, problem solved. Please research more before you post things like "I didn't qualify", cause that's a lie, thankyou for your timeFinal Business Response After careful review of Mr. [redacted]' complaint. Our fulfillment center handled Mr. [redacted]' complaint as follows. A conversation with Mr. [redacted] was completed via email on November 4, 2015. In this email, Mr. [redacted] was told that $8.83 would be refunded back to his credit card which would have been his 20% discount. He was also going to receive a gift card in the amount of $16.80 which was the 10% discount of $6.80 plus $10.00 gift card previously agreed upon. He would also receive a $5.00 coupon off a $35.00 in store purchase that expired on November 7, 2015. We feel this is adequate reimbursement for Mr. [redacted]' complaint.Sincerely[redacted]Litigation Paralegal

website error and c [redacted] husband bank account twice for $152.48.When we call AutoZone they advised they couldn't do anything until Monday 3/7. My husband had to call AutoZone banking himself to check on status [redacted] in banking said she couldn't do anything for my husband even though she found the payment however not the order. She hung up on him after refusing not to refund the money. I called customer service management at 10:30 am and [redacted] said she would look into it and would call me back. By 1:00 pm I called back and the customer service rep said she would not take my call. We tried to contact our bank to cancel transaction and they couldn't because it was still pending.Desired SettlementWe would like for our money to be completely refunded and other customer not to be treated like this or have to go through this process of not being called back or hung up on when they are a huge corporation and that is their job.Business Response We have received your emailed dated March 16, 2016. We are very sorry that your client with their experience with our company. In Response to your email, I contacted the regional Auto zone office in Atlanta and they stated the following:"According to the DM, the Banking Department was contacted and DM was informed that the double charge was reversed. The Dm made an Attempt to reach out to the customer at the time. Being unable to contact, left a vmail for the customer, providing a call back number. It was assumed at the time the customer did recived the adjustment, because she did not respond to our communicate.."we consider this claim closed should you have any further questions or comments, please feel free to ntify me in writing or email.Sincerely,XXXXXXXXXXXConsumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I didn't receive a phone call until the day before they responded to the complaint not giving me enough to time to call back. Auto zone did nothing to help investigate the charges and kept giving me different stories. One lady did say we were not the only one effected by the system messing up. Our bank is still investigating the charges. I don't think Auto Zone should be able treat customers in this matter.Final Business Response According to the DM, the Banking Department was contacted and DM was informed that the double charge was reversed. The DM made an attempt to reach out to the customer at that time. Being unable to make contact, left a vmail for the customer, providing a call back number. It was assumed at that time the customer did receive the adjustment, because she did not respond to our communications.

Did not apply discount code to order.I went into the store and was advised by the salesman if I ordered online and have it delivered to the store I would receive a discount.Using code [redacted] I would be entitle to 20% off my purchase and receive a $10 store credit. This was on: [redacted] and order# XXXXXXXXXX. I paid $130.99 plus tax.Desired SettlementHonor the coupon of 20% off my order and a $10 store credit.Business Response Our Ecommerce department sent a message stating that they reimbursed Mr. [redacted] $30.00 and sent him a $25 giftcard.

Part failure turns a part + lab.comor bill into R/R and inspection of engine and the customer is expected to foot the bill firstI purchased a [redacted] on or about 6/14/15 from [redacted]. The part was installed on 7/3/15. The part is 53.99 on the website. I paid with a [redacted] debit card. The part failed within two miles of road wear at 55 mph after being timed properly and idling without issue. The distributor gear rolled and sheared itself (and the cam gear) so bad that it would not turn the distributor at all. This causes metal shavings to go into the oil pan, being sucked through the oil pump, and hopefully they will be caught by the oil filter but there is no way to know for certain of the damage done and repair costs until the motor is pulled apart and inspected. This essentially turns a $58.50 bill into a bill worth over $2000.00 with parts and labor. The expectation of the vendor is for me to foot the bill for the repairs and then them (possibly) reimbursing me for some or all of the parts and labor. My engine was doing pretty well with the exception of the distributor prior to putting the new one in. Why should I be liable for their (potential) manufacturing defect? Shouldn't the company render a defective verdict prior and tell me to fix my vehicle after I know I'll be reimbursed and the amount to be reimbursed for? The mechanic that has done business with my family for years estimated that just to pull the motor out (removing all hang on parts) and inspecting for damage (not exchanging parts) would be over $700.00 and over $1000.00 if he had to purchase a camshaft and replace it and no other damage was done. I'm now down one vehicle and about to be a hefty dent in my wallet (because apparently I have to pay up first and only have until 7/27/2015 to file my completed work claim). My complaint isn't against [redacted]'s Autozone, the store manager [redacted], the district manager, or even the claims representative (she explained it to me thoroughly, it just seems to be very backwards) but against the claims system itself. I spent over $1000.00 in parts with Autozone for this particular vehicle and their part's failure is going to cost me at a minimum $2000.00 that I may not get paid for of the amount may not come close to the amount that I put out of pocket. Desired SettlementI would just like a verdict as to whether or not the part was indeed actually defective and the amount that I am authorized to spend on repairing my engine before I start eating ramen noodles so that I can pay for that so it is drivable again. I would like a call from someone higher than the store manager ([redacted], he seems to have bent over backwards but he doesn't dictate policy), district manager (he was super helpful but it seems his hands are a bit tied) and above [redacted] in the claims department (also amazingly helpful). I want to know if there is some way Autozone can help me out without breaking my bank in the process.Business Response Contact Name and Title: [redacted]Contact Phone: XXX-XXX-XXXXContact Email: [redacted]We are in receipt of Mr. [redacted]'s complaint. I have reviewed our claims notes and show that Mr. [redacted] has stated that he does not have the money to repair his vehicle. AutoZone is a supplier of parts not the manufacturer. AutoZone's warranty is for replacing or refunding for a part. The manufacturer has the warranty if the part is "defective". The manufacturer requires several items to evaluate the claim. They want the "defective" part, estimate of damages and proof of purchase. If Mr. [redacted] has these, please have him contact me and I will contact the claims department regarding moving the claim along for evaluation. The vendor will need the "defective" part to be able to evaluate the claim. If you have any questions, please do not hesitate to contact me.Sincerely[redacted]Litigation Paralegal

I ordered an online order which should have included a 70.00 gift card. Nearly 60 days later I still have not received this gift card. I ordered an online order which should have included a 70.00 gift card. Nearly 60 days later I still have not received this gift card. I have called 6 or 7 times to inquire about this and the phone reps first told me that I should receive the card in a few days. The last time I called the rep said she was escalating this to her boss and I should receive the card soon. I still haven't heard back from autozone nor have I received the card. I need this card ASAP so that I can order a part that I need for my car. Desired SettlementPlease send me this card ASAP. Your site said 4-6 weeks, we are well past that deadline. Business Response Contact Name and Title: [redacted]Contact Phone: XXX-XXX-XXXXContact Email: [redacted]@autozone.comA $70.00 gift card was shipped to the billing address Mr. [redacted] provided on his order. [redacted] XXXXX. Please note that gift cards are sent to the billing address not the shipping address. Please let us know if we can assist any further.Sincerely[redacted]Litigation Paralegal

Brake parts purchased 10/26/15.These brakes leak, a safety concern. I have contacted the company numerous times and received no help.Have paperwork.Purchased (4) calipers 10/26.15. Returned (1) leaking 11/21/15. The replacement leaked.All calipers leaking. Chat session 11/25/15, no help at all. 1/15/16 filed a complaint online.1/23/16 Representative apologizes and says it will be taken care of. 1/23/16 representative still apologizes says complaint will be upgraded to urgent. Today no response. Purchased on line. Invoice # XXXXXXXXXX. Autozone warranty: Lifetime! Desired SettlementI would like my bill refunded. I would also like my core charge refunded. I have spent hours working on this car just to have the parts defective and not allow me to sell this vehicle.The cores I gave this company are alot better quality than these [redacted] rebuilds.Final Consumer Response The vendor has issued a refund. This case can be closed.[redacted]

I purchased oil from their online store. They did not fulfill order and sent a email lying to me about it. I purchased oil from their online store. They sent a email stating "the vendor had discontinued the item" but I called [redacted] and they stated they did not discontinue the oil and in fact pointed me to their website in which they still have the product listed. Not sure why Autozone has lied to customers about the oil.Desired SettlementI would like my item purchased or a substitute item.Business Response MR. [redacted] was issued a refund and gift card. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)People do not buy things because they want a refund or a gift card. People buy things because they want the item they actually purchased. The amount of the gift card doesn't even put a dent in the difference in how much it will cost me to buy my items at full price. How do you sell things you supposedly don't have?? Final Business Response [redacted]Document Attached[redacted]We are in receipt of Mr. [redacted]'s response. I am attaching the terms and conditions which are laid out on our internet site. The terms and conditions state that AutoZone reserves the right to cancel an order. I understand that Mr. [redacted] contacted the vender and found that the vender did not discontinue the product which is correct. AutoZone was discontinuing that particular product and was selling its stock, once the stock was depleted AutoZone would no longer carry that product. Under the terms and conditions of the website, AutoZone has the right to cancel an order. We sent Mr. [redacted] a gift card for the inconvenience. Therefore, AutoZone respectfully denies any additional payment regarding this matter.Sincerely[redacted]

Ordered battery online. Called customer service to cancel order withing 30 min. Was told it would be refunded. Partial refund given.On June 1st 2016 I made a purchase on Auto Zone's website for a battery. Order Number: XXXXXXXXXX Unit Price: $122.99Core:18.00Subtotal:$140.99Tax:$9.16Total: $150.15Purchase payment was sent via the [redacted] option at checkout.I arrived at the store location for pickup and was told that would not be the best fit for my needs. I asked the associate to refund my transaction. He verified with the store manager, and I was told it had to be done online. I called the customer service number (XXX) XXX-XXXX where a woman was able to complete the refund and was told it would appear in my account 5 [redacted] later. As of June 6th 2016, I contacted [redacted] whom informed that Auto Zone partially refunded the sale in the amount $130.98.I contacted Auto Zone, and they told me it was for tax, and they are not allowed by law to refund tax. I left a message for the regional manager, and have not been contacted back.Desired SettlementI am looking for the remaining amount of my refund in the amount of $19.17.Final Consumer Response Good afternoon [redacted] The area manager from Autozone called me and the problem has been resolved. They refunded the amount $19.17. Please let me know how to proceed in cancelling this case? Thanks for all your help. [redacted]XXX-XXX-XXXX cell

A lifetime warranty part lasted only short period of time. Customer Service promised labor claim but was never processed over several months. I purchased a Dorman/WIndow Lift Motor with lifetime warranty thru www.autozone.com on 1/10/2013 for $103.40 (order #XXXXXXXXX). The installation cost me $120.This lifetime warranty part lasted only 2.5 years on my rarely driven car for less than 10,000 miles. The local AutoZone store gave me a free replacement part on 8/19/2015 but it cost me another $120 to install. Due to the part's short duration and the more costly installation fee $120 than the part itself, I complained this quality issue to www.autozone.com Customer Service on 9/12/2015 after returning the old part to the store. After a month long waiting for response with several inquiries, finally Customer Service rep, [redacted], on 10/12/2015 instructed me to file a labor claim with the local store and had the part inspected by the vendor. Since I returned the part to the local store on 9/12/2015 already, I requested the labor claim to be filed directly online. Unfortunately, it was another 10-day waiting with several inquiries without answer.Finally I decided to file the claim at the local store located at [redacted] (XXX-XXX-XXXX). Unfortunately, I had to pay 3 visits on 10/24, 10/26, then eventually 10/27/2015 in order to just spoke to the store manager, [redacted] for filing labor claim. Again, after over another month waiting with several visits to this store including today 12/2/2015, [redacted] kept on telling me her boss, District Manager, has not done anything yet, not even a claim number. Desired SettlementThe effort to file this labor claim is obviously much more than $120. Please mail me a $120 check ASAP.Business Response Contact Name and Title: [redacted]Contact Email: [redacted]@autozone.comWe are in receipt of Mr. [redacted]'s complaint. I have spoken with the District Manager and he stated that Mr. [redacted] can come by the store and pick up the $120.00. The District Manager stated that he has made several attempts prior to Mr. [redacted] filing this complaint to have him come to the store and pick up the $120.00. Mr. [redacted] may pick up his settlement amount at his convenience.Sincerely,[redacted]Litigation ParalegalConsumer Response (The consumer indicated he/she ACCEPTED the response from the business.)I was called by the store manager and picked up the money yesterday.However, what District Manager stated about several attempts to have me pick up the money before I filed Revdex.com complaint was incorrect. I filed the Revdex.com complaint the same day after the store manager told me her District Manager did not do anything over a month.Revdex.com complaint was in fact very effective in this case. Many thanks for the help.

Review: On May [redacted] I purchased three windshield wiper blades for my SUV. The sales clerk charged my debit card $67.91 and then he realized he made an error on the price and size of the blades. The sales clerk then proceeded to refund the $67.91 and charged me the right price of $45.91 for the three blades. I contacted the manager on May [redacted] when I noticed that my refund was not returned back into my account, the manager suggested I should contact my bank because they gave me my refund.I contacted my bank and was told that if auto zone refunded me money it would automatically show in my account after five business days. On May [redacted] I personally went to auto zone to speak with manager [redacted], he took my receipts and told me "we gave you your refund". I said to this young man that someone here made a mistake because on my bank statement shows minus, so I was not refunded and I would like my $67.91 returned back into my account. [redacted] said his system shows that my money was refunded back to me,I left in anger because now I'm getting pissed off and needed to head to my job. On June [redacted] I called auto zone and spoke with another manager and asked him if I come in can he please do the transaction over from the beginning, he asked for my phone number and said let me call you back because I'm going to call my refund department and see what happened. Less than five minutes he calls me and said that no one answered and as soon as I get in touch with them I will call you. I received no call and on June [redacted] I call to speak with a manager and a sales clerk transferred me over to a phone that kept ringing.I'm starting to feel like I'm not the only one they have done this too. The total that auto zone took out of my account was $113.82.Desired Settlement: Just want my refund of $67.91

Consumer

Response:

At this time, my complaint, ID [redacted] regarding AutoZone has been resolved. My bank took care of this matter.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: I went into the store this morning 2/**/16 at about 10.20am to get a replacement battery for my car that is under warranty. The sales person - "Nick " there told me they had no staff to help with the swap. Mind you he was very unprofessional because he was unable to answer my question about the warranty on the phone that was why I went into the store myself. He told me to come back between 12-4.30pm and will be helped. I went back at 3pm and he told me they still have no body to help me and it is just the 2 of them in the store. He said I had to purchase the battery and once I return the old one I will get my money back . I was upset but yet I paid $128.17 for the battery since I was guaranteed to get my full money back since it has waranty. I went back at 5 .18 pm and to my surprise I was accused of bringing back the wrong battery, which was not true and after checking in the system, the manager on duty "Tom" said that I am only entitled $70. 94 . I was very upset because this was not what "Nick" said when he gave me the round around and sold me the battery saying I will get my full refund. They were both unprofessional and did not seem to know what they were doing. They lied to me about getting my full refund back after returning the old battery that still has warranty on it . I feel scammed be this auto zone company.Desired Settlement: I need to be refunded the difference of the money I paid - which is $ 57.23

Total amount I paid was 128.17, they only gave me 70.94. so they owe me $57.23

Thank you

Consumer

Response:

The has been resolved by the company. I am satisfied with the resolution.

Sincerely,

Review: Hi-i bought this 8 yr battery on 5/*/12 & has a 3 yr replacement,I start my truck daily,I have an amp gauge showing its charging properly,on 10/** I went there,there employee tested my battery-said it shows 65% good & the alternator is good,65% isnt good enough on an big 8 cylinder engine,@ times my truck is slow to start,@ night if I press to open or close my window,my lights dim,that proves its weak & never did that before & when the winter comes theres no doubt in my car i'll need a jump,maybe wont start & I dont feel like getting stuck somewhere @ night especially in a snow storm & no 1 to give me a jump.I'll pay a pro rated price for a new battery.On 10/** I mailed a letter to the Mgr Vinny who knows me by sight,I havent heard from him.Their employee told me the battery has to show its bad 100%-i dont want to wait till i'm stuck somewhere on a dark,lonely road.A good battery will show more than 65% that its good,65% is only 2/3rd's capacity-Thank you-[redacted]Desired Settlement: Hi-Since the battery's warranty is less than 1/2 over,under 4 yrs-has an 8 yr warranty & a 3 yr replacement,i'd like a new 1 prorated-thats not asking too much.Thank you-[redacted] PS I have the receipt.I go to Auto Zone fairly often,its only 1 mile from my home.

Business

Response:

spoke to [redacted] and explained that the battery he has is in good working order. We rechecked the battery and it is still good. If [redacted] has any more problems he will bring it back and we will take care of it

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

[redacted] PS I stopped back @ the Auto Zone store,they retested my battery-it now shows 89% charged-its not 100% but for now i'll accept that Thx [redacted]

Review: on June of 2013 I purchased an oxygen sensor bank 1 for a buick rendezvouse 2002. it says it has 1 year warranty on it it is not working now had it replaced by a mechanic who installed a new one.

went to autozone to ask for refund!! or to see if I can get other stuff but was turned down rudly by [redacted].Desired Settlement: now I want my money since the [redacted] was so rude!!!

Consumer

Response:

At this time, I have not been contacted by Autozone regarding complaint ID [redacted].

Sincerely,

Review: I was charged a $50 core charge on two brake calipers I purchased there or $25 per brake caliper, one of the new calipers was defective and I brought it back to be exchanged which they did. However when I brought back my old calipers to get my core charge they would only return one and stated that because I returned a defective product and received a replacement one that I forfeited my $25 core charge. I have repeatedly tried to speak to a manager or higher and been met with only the promise of a phone call that I have yet to receive after five days.Desired Settlement: I would like for them to refund me the $25 core charge.

Review: I purchased a power steering pressure hose and 1 qt power steering fluid, total $19.51 (I used my debit card) I took the hose back and told them to put the money back on my card, they said will just give you cash and gave me $13.90 in cash, the price of the hose plus tax, ok fine, then they charged my debit card the whole price $19.51 the only thing I should of been charged for was the power steering fluid and now they are refusing to give me back my $13.90 back So in other words I returned their hose to them and they gave me $13.90 back for the hose, and then went into my account and took the $13.90 back for nothing they are stealing from me,they have their hose and my money (Auto Zone is a rip off) !!!Desired Settlement: I would like my money back $13.90

Business

Response:

Reviewed the complaint and Mr. Freeman claims that he purchased the products and was charged $19.51 and then he returned part of the purchase and received $13.90 in cash. AutoZone still charged his account the $19.51. The $19.51 is the original purchase. We did not charge his card twice, which is what he is insinuating. We reimbursed him $13.90 in cash which would have been after the charge went through. We deny any further payments regarding this claim.

Review: on August 22nd, I went to auto Zone regarding my 12 volt outlet. The technician went to the back of my car with needle nose pliers and proceeded to remove multiple fuses from the electrical panel. The next day, I discovered that my gas door was locked, car doors would not lock, the rear windows do not function, there are no doom lights, reverse lights, rear window wiper does not function. I talked to the manager, which became combative and told me to call 1-800-AutoZon. The corporate manager made arrangements for me to take my car to the dealership. On August 29th, I drove to [redacted] Volvo in Greensburg, PA (one hour outside of Pittsburgh, PA)to find out that Auto Zone only authorized a diagnostic test. I called corporate office the following Monday. On September 5th, The corporate manager arranged for my car to be services at [redacted] Volvo. [redacted] Volvo suggested that the car needed a new rear electric module that the technician shorted, which would cost me $1400.00. I call Auto Zone corporate office the following Monday. The manager suggested that the car had electrical problems from the beginning and they would not fix the car.Desired Settlement: I would like for Auto Zone to replace the electric module that their technician shorted. My car worked perfectly fine prior to this incident and would like to restore my car's function.

Business

Response:

To Whom It May Concern We are in receipt of Mr. [redacted]’s complaint regarding his claim for damages to his vehicle. I have spoken with our field and also reviewed the inspection report from the dealership Nissan Volvo. AutoZone had Mr. [redacted]’s vehicle inspected and was told by the dealership that AutoZone inspecting the fuse panel did not damage his rear electric module. The dealership stated that Mr. [redacted]’s vehicle is over 10years old with over 200,000 miles. The technician stated that the age, mileage and the module was out prior to AutoZone’s inspection of the fuses. We respectfully deny any payments regarding this claim. Angela M[redacted]AutoZone, Inc.Litigation Paralegal

Review: I ordered 2 wiper on the autozone website and select to pickup in the store.the order information is as below:Store Number: 3779Store Transaction Date:2014-10-25 11:58:52.187Store Transaction Id:[redacted]Store Confirmation Number: [redacted]Store address: 3512 Manthey Rd Stockton, CA 95206When I went to the store to pickup my items, the manager refused to give me the items. He required me to bring the receipt to him. I told him I can show him my ID and the order confirmation email. He refused to accept that. And the most important thing is the manner the manager dealt with me is so rude.I have to leave without my items.Then I report it to autozone. The autozone forwarded the information to regional management team. Then the team fowarded the information to the manager. Then the manager called me and said," Hi, You can come back, I will give you your items". Am I crazy? I have to beg to get my own items I have paid for? No any apologize, but only the same rude. I replied to him and said, no, I don't want to go back. He said Ok and huang up.And then they just return my money.I never meet with so rude man to do with the busyness. I liked Auzone before, so I wrote the email to them and gave them a chance to correct it. But Autozone doesn't care it. It is a so rude company now. I need the company's apologize, but I don't want to talk with the manager any more.Desired Settlement: Autozone apologize to me.