AutoZone

Review: I ordered 2 wiper on the autozone website and select to pickup in the store.the order information is as below:Store Number: 3779Store Transaction Date:2014-10-25 11:58:52.187Store Transaction Id:[redacted]Store Confirmation Number: [redacted]Store address: 3512 Manthey Rd Stockton, CA 95206When I went to the store to pickup my items, the manager refused to give me the items. He required me to bring the receipt to him. I told him I can show him my ID and the order confirmation email. He refused to accept that. And the most important thing is the manner the manager dealt with me is so rude.I have to leave without my items.Then I report it to autozone. The autozone forwarded the information to regional management team. Then the team fowarded the information to the manager. Then the manager called me and said," Hi, You can come back, I will give you your items". Am I crazy? I have to beg to get my own items I have paid for? No any apologize, but only the same rude. I replied to him and said, no, I don't want to go back. He said Ok and huang up.And then they just return my money.I never meet with so rude man to do with the busyness. I liked Auzone before, so I wrote the email to them and gave them a chance to correct it. But Autozone doesn't care it. It is a so rude company now. I need the company's apologize, but I don't want to talk with the manager any more.Desired Settlement: Autozone apologize to me.

Review: On January 28, 2015 at 6:31pm, I went to Autozone at 2411 Saviers Rd. Oxnard, CA 93033 to purchase a replacement bulb for my 2004 Mazda 3 drivers side headlight. After I purchase the bulb, I asked the guy in red shirt if he can install it for me and he said yes. So we both went outside to install the light bulb. He broke the retaining spring (metal clip) that hold the bulb inside the headlight while he was installing the bulb. The guy told me not to worry because the rubber seal will hold the bulb in place. He didnt even apologize for breaking the part. I didnt believe him so the next day (January 29) I called the authorized Mazda dealership to see if I can get the same metal clip to replace the broken part and I was told that I have to buy the whole headlight assembly and that they dont sell the metal piece alone. I search everywhere on the internet and its the same result. The headlight assembly part itself will cost me $278.82 and the labor will cost $220.20 at the one in Ventura. On Jan. 29, I called the Autozone to speak with the store manager and I was told to call the next day because he wasnt available. I called again on January 30 @ 8:30 am to speak with [redacted], the store manager about what happened. I didnt get the tech guys name that did the installation so I describe to [redacted] what the guy looked like. Based on my description, the manager said the guys name is Fernando. I called the store @ 1:10 pm to speak with the [redacted] and the associate picked it up just to tell me he was out of the building at that time after Ive been waiting for 21 mins. I called the store back again and [redacted] told me to call again the next day because the tech guy didnt answer his call. He didnt even apologize for the long wait. The manager told me he will get his own mechanic to fix my headlight. He said even if it doesn't last he will no longer be responsible for it. He wanted me to sign a waiver for this to protect just himself.Desired Settlement: I want to pick my own mechanic that I trust. I want autozone to pay for the cost to fix my headlight including the parts. Thanks.

Review: On March 14, 2015 I bought a new car battery for my 2008 [redacted]. I was told AutoZone would install my battery for free if bought from any AutoZone. Battery was installed incorrectly. Car's main fuse was burnt out causing further electrical problems making the car un-drivable. Car was taken to an [redacted] the same day, where they could only fix the car enough to make it serviceable to drive to another mechanic. Car was then taken to [redacted] dealership where it took almost 2 weeks to fix. For 2 months now, and after many request to keep a paper trail (asking for emails from someone other then AutoZone's store manager- [redacted].) I have not received the proper communication from AutoZone. I have called almost once a week if not more now asking about my claim and being reimbursed for the cars mechanical issue. Every time I have been told I would get a call back and have not. I have felt belittled by the store's manager, as well as the distract manager ([redacted]) many times. Was told check was sent out a week ago to reimburse me for all the mechanic fees but when I asked if I could get an email or confirmation from the AutoZone Claims department that the check was indeed sent I was told NO by the store manager. It has now been 11 days since I was told the check was sent out and I have not received any mail what so ever from AutoZone. I do not believe the check was sent out as the manager was originally trying to hid is under the table suggesting, "I go to his friend who is a mechanic down the street" knowing I had a child with me, had to drive on the freeway and the car was not properly running. After arguing I would not he then tried to run around all other further issues with my husband and I and still is.Desired Settlement: Reimbursement for all Mechanic fees that needed to be fixed due to the battery being put in incorrectly.

Business

Response:

To whom it may concern: I am unable to respond to the complaint via your website, please use this as our response. I have spoken with our claims department and a check was sent to [redacted] on 6/26/2015 and the check was cashed on 7/3/2015. Please have [redacted] advise if she needs anything further.Sincerely, [redacted]AutoZone, Inc.Litigation Paralegal[redacted]Tel: [redacted]Fax: [redacted]

Review: Dear Sir/Madam, This is about a part purchased from Autozone that was faulty an damaged another part in my car; however, they were not responsive is replacing the damaged part for me.On 7/6/2014, I purchased a Duralast alternator (part# [redacted]) from Autozone store in Edison, NJ (store# [redacted]). The receipt# is [redacted]. I had the repair shop replace my old part with this one. The day after, I started smelling burnt wires from my hood, so I took it to a repair shop and found that the alternator is overcharging. I took it back to that AutoZone store and reported this to store manager, [redacted]. He tested my car and said that the battery is working fine, but the regulator on the alternator failed. So the problem is either with the cable going to the regulator (the pigtail) or the regulator itself. As he suggested, I had the pigtail replaced first and since it did not resolve the problem, I swapped the alternator. After removing that, it turned out that the solenoids were burnt as a result of overcharging. The new alternator was working fine, but the battery was damaged and it was discharged within a couple of hours. I took it back to [redacted] in that store and told him that the faulty alternator they sold me has caused the damage to my battery and asked him to replace it for me, but he said that they are not liable for that! Since the battery was working perfectly fine before (according to [redacted]), the only reason it failed within a few days can be the damage due to the overcharging. The alternator they gave me was probably not tested correctly, leading to the overcharge (above 14 V). The problem cannot be with the pigtail since I put the old one back and it did not affect the performance. Since the battery is part of the charging system and is directly affected by a bad alternator, the caused damage is indisputable.Desired Settlement: I purchased a MAXX-35N battery from [redacted] (St# [redacted]) today 7/15/14 with $115.38. The transaction ID is [redacted]. I want AutoZone to refund me for this as the damage was clearly caused by their faulty part.

Business

Response:

The Local district manger will be contacting the customer to resolve the issue

Consumer

Response:

my complaint has been resolved.

Review: I entered the AutoZone on [redacted] in Philadelphia and asked if I needed a new battery the employee at the time said they don't install batteries this late (1 1/2 hours) before closing. I proceeded and asked politely as I needed to get to work the next morning. As she began installing the battery I entered the store with the old battery, I asked the employee working the register to check to see the status of my old battery to confirm if it were the problem, which it proved to not be. As I exited the building I found the employee already installing my battery and a large spark was erupting from the poles of the battery. A friend and witness at the time asked her if this was normal she replied yes and continued to install the battery disregarding the Immense sparks. As she attached the cables the headlights,interior lights, windshield wipers,as well as the mechanism that sprays the windshields fluid began to operate without the key in the ignition. The employee then told me to start my vehicle which resulted in nothing. Eventually I saw smoke rise from the engine compartment of my car and asked to remove the cables, as I opened my hood I found that my alternator had caught fire. After this incident my car was inoperable of shifting as well as my repeated stalls and all warning lights flashing. After this incident I had found that the employee reversed the polarity of the battery, my car was immobile so I contacted my mechanic and he had my car towed and began its diagnosis. At this point in time I had already spoken with the district manager of Philadelphia [redacted],who immediately began to deny the damages I was reporting. He had told me that they would not pay for the tow truck, diagnostic fees or a rental car, and that I would have to retrieve multiple estimates on my own which would mean towing and paying for diagnostics at my own expense. After about 2 weeks of contact which I prompted and an estimate he continued to deny the allegations and refused to pay for the damages to my carDesired Settlement: I would like them to pay for the damages the occured to my vehicle, as well for, other compensations such as tow truck fee and diagnostic fees, negligence, missed work and school work,and amount of stress caused by this matter.

Salesman did not follow procedure and it resulted in my car being damaged.I went to this Autozone store to buy a quart of transmission fluid for my car. the salesman asked me what I needed so I said transmission fluid. instead of looking up in the computer to find the right product he led me to the wall where the fluid is kept. he asked if it was a manual transmission, I said yes. he told me gear oil. I proceeded to put the fluid in my car and it caused severe damage to my transmission and now the car is not driveable. it has been over 4 months and they have made no effort to fix the situation.Desired Settlementi am seeking to have my car fixed and some restitution on top of that for being without my car. I have had to pay other people every week to drive me to work, more than it would have cost to drive my car. I have submitted an estimate of repairs to the corporate office of Autozone at their request and there is still no settlement.