AutoZone

This company has been billing me for three years now for work I never had done I had never even heard of them let alone done business with them
Since I have received invoices from this company, to my company I had never heard of them, I had never done business with them and they keep sending me invoices for work that was never done, and never contracted It is a scam because I do not owe them anything
They will not provide me with proof I know there is no real proof because I am the owner of my company and I would have handled this transaction There was no transaction, no agreement and no work done for me

Please be advised that the $was refunded to Ms*** on 7/at 7:17pm We usually do not refund a credit card without having the customer and card present at that time, but in this case we did per the customer's insistence. The credit refund can take anywhere from 3-business days to show on the consumer's credit statementIf the credit has not shown on the statement by Wednesday, August please let us knowThank you

billingOser Communication fabricated a hand written contract for advertising and have been trying to get my business to pay
Oser Communication approached my company's booth at the Summer Fancy Food Show in I was not presentThey talked the employee at the booth into signing a contract for future advertising in one of their publicationsThe employee did not have the authority to make a binding agreement and the "contract" was a hand written piece of paperI had no knowledge of this interactionMonths later Oser communications started sending me bills for collection and threatening emailsThey have been sending threatening emails trying to collect on a spurious contract for services (advertising) that were never renderedOser communications is using extortion to try and intimidate small businesses in the United States

On 8/21/I responded to the complainant with the message below in an email that included my contact information after I had looked into the situationAccording to my Regional Manager, he
has not spoken to this individualI'm sorry that you didn't receive a paycheck todayThe hours you attended Foundations was on the last day of the pay period and had to be put in the system manuallyUnfortunately, it appears that it wasn't transmitted in time to run with last period's payrollIt will be paid with this pay periods hours on the next check in two weeksIf there is anything else I can do for you, feel free to give me a callP.SThe day in question should now be paid*** *** ** *** Regional HR Manager AutoZone, Inc

OSER employs extremely unethical business practices and attempts to get people to sign long term contracts under duress
Back in March of 2016, I was a vendor at NPEWOne of the OSER sales reps was walking around selling advertisingDuring this show, *** *** came to my booth and sold me what I thought was advertising for the next year's show (just one show)
a few months later, I was emailed a new invoice from OSER, and was thoroughly confusedAfter I asked them to send me the "Contract" they sent me a document showing that I had signed up for multiple years of advertising with them, and multiple shows per yearIt appeared that the contract may have been modified after the fact to add in additional shows, but I have no way of proving this, since I didn't receive a copy of the contract that day on March 13,
OSER employs unethical sales practices and attempts to get people to sign long-term contracts under duress (as these trade shows are busy and crazy and chaotic

Saleman mispresented advertising to usWe agreed to pay for advertising for the trade shows OWI displays/attends only
Saleman, *** *** mispresented advertising to usWe agreed to pay for advertising for the trade shows OWI displays/attends onlyOWI paid $for advertising for the ISTE show which we attendedWe have not displayed at another show since; and therefore initially advised the salesman and he agreed that we will only advertise in trade shows that OWI has a display booth

I have spoken to Brenda CarrionShe stated her concern about her experience at the AutoZone on *** *** I stated this was not the operation we conduct in any of the stores Nation wideThis is not how we built the businessAt AutoZone we strive for the best shopping experience by
providing Great! Customer Service, friendly staff, good advice, and nice clean storesI extended my most sincere apologies about the entire situationI also asked for her to give us another opportunity to service her by giving her a gift card on behalf of AutoZone and she acceptedShe agreed to pick up at store sometime this week
Sincerely,
*** ***
AutoZone District Manager
Customer Satisfaction

Revdex.com:At this time, my complaint, ID *** regarding AutoZone has been resolvedMy bank took care of this matter
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***

Good morning,Regarding our conversation about complaint ID ***, We resolved the complaint with customer *** *** on 12/21/She got reimbursed$dollars.Customer agreed with the amount and she signed the agreement.*** ***
Store Manager 4244Customer Satisfaction

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Understand that it was not the fact that I might have to pay them back for the monthly payment that they paid that I had issue with, but the companies refusal to discuss the situation with me and instead attacking my credit to get what they wantedI am accepting their response because they have removed the late mark on my credit report and taken off the late fee they charged me. Please let me know if you have further questions regarding this matter.
Sincerely,
*** ***

I vigorously dispute their reply and the response from *** ***It is simply incorrect. If it were accurate why did I have the daily issues I did starting the car while the 26R battery was installed, and not have any issues starting the car after the correct battery was installed?
The Revdex.com accredited business *** ***, which actually examined the battery in my car (see attached), along with all the *** service techs in the area (also attached), along with the *** *** *** ( http://lupesabcs.com/bci_2014-battery.pdf ) all confirm that the size is the only correct size for a *** Corolla(I would encourage anyone copied on this discussion who has questions as to the veracity of *** *** response to take mins and call the *** service techs whose names and phone numbers have been providedI think the manufacturer of the automobile is better informed than a company looking to profit by selling discounted batteries.) It does not take much imagination to conclude why *** ***, which has an obvious financial interest in this matter, would reply the way they did
Since Sumerel is an Revdex.com accredited business, I assume we can forward the *** *** letter to them so they can reply?
If AutoZone wants to do a conference call, that is fine with meI will pursue recompense with them through other channels, and continue to pursue this matter with the Attorney General and Federal Trade Commission
Let me know how we want to proceed from the Revdex.com's standpoint
Regards,
***

Good afternoon,
Please see attached and formal response to Revdex.com ID ***, in regards to customer Mr*** ***
The attached letter is AutoZone’s formal response to the customer concerns outlined in the claim. Additionally, we have also included the formal letter of examination results from the manufacturer of the part in question, *** ***
Both documents combined provide AutoZone’s activity and final judgment in relation to the case. Should you have any questions or concerns, please feel free to respond directly to me or in writing to the address provided within the attached letter and also listed in the below signature
Sincerely,
*** ***
AutoZone
Manager, Customer Service Contact Center & Customer Claims
Customer Satisfaction
***
*** *** *** *** *** ** *** * *** *** *** *** ** ***
February 2, Cincinnati Revdex.comWest 7th Street, Ste1600Cincinnati, OH 45202Phone: ###-###-####Fax: ###-###-####[email protected]
?
RE: AutoZone claim # ***
Revdex.com ID *** (*** ***)
?
Dear *** ***, Cincinnati Revdex.com:
We are writing to inform you of the status and activity of the above-referenced customer and claimMr*** *** purchased a battery from our store # for his Toyota CorollaMr*** returned the item toour store, stating the battery he had originally purchased was not OE (Original Equipment) specified and requested a battery that wasOE specifiedAlthough the original battery purchased is of the appropriate fit and specifications for the automobile in question, thestore exchanged the battery for a higher-end model and installed the new battery at no additional cost?
Mr*** continues to state the battery sold and installed is not the proper specification for his automobile and hasrequested additional monetary consideration on the matterWe have informed Mr*** that AutoZone batteries are manufacturedby *** ***, a global leader in automotive battery manufacture not only for the aftermarket but also for OE, and have verifiedand validated that the battery in question is most certainly within OE specifications, as described belowTo satisfy Mr*** and reassure him, AutoZone sent the battery in question directly to *** ***, themanufacturer of the batteryExtensive testing was performed on the unit and the outcome of the evaluation was that the battery metOE specifications for Mr***’s Toyota CorollaA copy of the evaluation performed by *** *** is attached to thiscommunication to serve as formal documentation validating the above informationWe do sincerely appreciate any and all purchases every customer makes with AutoZone and strive to ensure our customersexperience a high level of service and receive accurate automotive assistance with the selection of our quality partsAt this time, wefeel we have provided Mr*** with an appropriate and reasonable solution that, once again, has been directly validated by themanufacturer of the part in questionWe fully apologize for any inconvenience or misunderstandings this may have causedShould you have any further questions or comments, please submit them in writing and we will be more than happy toaddress whatever additional requests you may haveSincerely,AutoZone Customer Claims Department

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** PS I stopped back @ the Auto Zone store,they retested my battenow shows 89% charged-its not 100% but for now i'll accept that Thx ***

I gave copies to the manager to fax or send to their processing center

I had called several store managers in the same district as this Autozone I'm making a complaint onThey all told me that if a customer comes into the store for a return or uses a debit card for an transaction he would be granted a refund in cash on the spot no questions asked as long as they had the correct documentationMy debit card was charged twice and the first charged being unauthorized with the store manager agreeing that the store made an errorHowever, they had refused to correct the error in the store, and began to tell me its completely on my bank holder to reverse the chargesI met with my bank today and I'm in the midst of signing a disclaimer, my bank suggested before I do so let's give Autozone a few days to respondThis complaint I'm making isn't about there refund policy, it's about the service I received from the store I'm complaining aboutThe store manager was loud, angry, and unprofessionalI was scared of being scam even more than I already was and I call

We sincerely apologize for the delay in having the warranty cancelled and refunded accordingly One of our Hoffman Honda business managers, Sarah K., has called and emailed *** ***, to ensure we had the correct information for our office manager to process the cancellation As of
September we received confirmation from *** that the warranty has been cancelledThe cancellation was made effective 5/21/with a mileage of 85,to provide a prorated refund of $ This refund will be delivered to the current lien holder, *** *** ***, within the next business days and the credit will be reflected on *** ***'s statement once processed by the credit union

Complaint: ***
I am rejecting this response because:
I realize that as a client I did sign the papers for the purchase of the ***, but NONE of the information or $32K was explained to meI was told by the salesman that I was paying something completely different than something I actually signed onIt was a big mistake and wrong doing on Hoffman Hondas part, and wrong at the same timeConsidering that it's hard for me to keep up with the $a month when I was told $I hope you realize how wrong of it was of the company to handle this in such a way.
Sincerely,
*** ***

Hoffman Honda provided the proper information and documentation to the customer at the time of purchase seven months agoAs Ms*** states in her initial complaint, she and her boyfriend were told of the $571/month payment by the business manager when they were signing the final purchase agreementDespite the customer now stating they both thought it was an extreme amount, they continued on with the purchase and signed all documentsHoffman Honda handled the business transaction accurately as described in our previous response to this claim

Our District Manager, *** ***, spoke with the customer, see his information below. She did stop by the store and pick it up.Yes, I did. I told her we would be happy to give her $for the $return and a $gift card on top of that. I told her she could stop by store
*** and speak with *** or any manager who could take care of her. I also spoke to *** about this and he said he would let *** know. When I spoke to *** later that week or next week, she had not yet come by the store to take care of the issue. I don't know if it has changed since that time