Avant, LLC

Dear [redacted] We are in receipt of your complaint with the Revdex.com (Complaint ID # [redacted]. We are sorry to hear that you are dissatisfied with your customer experience. Here at Avant, we pride ourselves in providing excellent service to all of our customers and take all...

feedback seriously. As you are aware, you contacted Avant telephonically on May 5, 2016, in an effort to schedule a credit card payment. You were correctly informed that, per company policy, the maximum amount that can be paid via debit or credit card for each billing cycle by customers who are not past due is the amount of your monthly installment payment, rounded up to the nearest $10.00. Please note that additional payments in excess of this amount can be made anytime via ACH, RCC, paper check or money order.Please be advised there are no prepayment penalties associated with making payments early or in excess of your monthly installment amount, per the terms of your installment loan agreement.  We trust this explanation resolves this matter. Here at Avant, we go to great lengths to ensure a transparent and customer-focused experience. If you have any additional questions or concerns, please contact our Compliance Department directly at [email protected]. We appreciate the opportunity to serve you. Sincerely,Avant Compliance Department

Dear Jamie [redacted], We are in receipt of your complaint with the Revdex.com (Complaint ID # 11132016). We are sorry to hear that you are dissatisfied with your customer experience with Avant. Here at Avant we pride ourselves in providing excellent service to all of our customers and take...

all feedback seriously. On January 19, 2016, Avant received a paper check payment in the amount of $1,500.00 that lacked sufficient information to be applied to a customer account. On February 4, 2016 you contacted Avant and informed us you had submitted a $1,500.00 payment that had not been posted per your customer dashboard at www.Avant.com.On February 5, 2016, you provided Avant with an image of the check you submitted. Upon investigation, Avant was able to determine the information you provided corresponded to the payment received on January 19, 2016 and applied the payment to your loan balance effective as of that date. As you are aware, Avant contacted you telephonically on February 18, 2016 and informed you of this application of the payment. Additionally, Avant provided instructions detailing the necessary information to include on future paper check payments to avoid processing delays. We trust this explanation resolves this matter. Here at Avant we go to great lengths to ensure a transparent and customer focused experience. If you have any additional questions or concerns, please contact our Compliance Department directly at [email protected]. We appreciate the opportunity to serve you. Sincerely,Avant Compliance Department

Dear Mary [redacted], Please be advised that Avant is committed to providing a transparent, fair, and customer-focused experience. As stated in our initial response to your Revdex.com complaint, the loan request process clearly discloses that loan funding may be subject to verification checks. In order to fulfill our commitment to responsible lending, all loan requests go through a final review process which can affect the status of the loan. We apologize for any confusion you may have experienced during our efforts to resolve this complaint. Please note, you are eligible to reapply for a loan at your convenience.We trust this explanation resolves this matter. If you have any additional questions or concerns, please contact our Compliance Department directly at [email protected]. We appreciate the opportunity to serve you.Sincerely,Avant Compliance Department

Complaint: 10995942
I am rejecting this response because: It still doesn't make sense or add up, consequently, I'm done pursuing this matter and will never do business with or recommend this business to anyone. 
Sincerely,
Kevin [redacted]

Dear Darline [redacted],We are in receipt of your complaint with the Revdex.com (Complaint ID # 12348098). We are sorry to hear that you are dissatisfied with your customer experience with Avant. Here at Avant, we pride ourselves in providing excellent customer service to all of our...

customers and take all feedback seriously.On January 16, 2015, you initiated a loan request on www.Avant.com and executed a loan agreement outlining the rates and terms of the loan. On January 17, 2015, your loan request was approved. Funds were deposited into the bank account on file on or about January 23, 2015. On August 4, 2015, Avant received a facsimile from a debt management company. This included an authorization signed by you for the debt management company to access account information and communicate with Avant on your behalf. As you are aware, on September 16, 2015, you entered into a payment plan agreement with Avant. On September 17, 2015, your debt management company contacted Avant telephonically and received a payoff quote effective that same day in the amount of $11,625.89.Per your payment plan agreement, you were required to make payments within ten (10) days of each payment’s scheduled due date in order for the payment plan to remain active. This agreement stated that your original monthly payment schedule and terms would be reinstated if the payment plan was terminated. Please be advised that because your October 15, 2015 payment plan payment was not made within the required time period, your payment plan was terminated. Per your loan agreement, interest continued to accrue on the remaining principal balance of your loan. On November 24, 2015, Avant received a paper check in the amount of $379.13, which was subsequently applied to your account on December 1, 2015. On November 30, 2015, Avant received a paper check in the amount of $11,845.87 which was subsequently applied to your account on December 2, 2015. On December 1, 2015, your debt management company received a quote of $12,467.41 for the remaining balance of your loan. As a result of the subsequent application of the paper checks, less interest had accrued to your balance than what was quoted at the time of the December 1, 2015 call with the debt management company. We apologize for any confusion this may have caused. Please be advised, following the application of these paper checks, $213.18 remained on your loan balance effective December 1, 2015. As a courtesy, Avant has elected to waive this remaining balance as well as the additional interest that has accrued on your account since December 1, 2015. Your account has been marked as paid off.   We trust this explanation resolves this matter. Here at Avant, we go to great lengths to ensure a transparent and customer focused experience. If you have any additional questions or concerns, please contact our Compliance Department directly at [email protected]. We appreciate the opportunity to serve you.Sincerely,Avant Compliance Department

Complaint: [redacted]
I am rejecting this response because:
The company didn't respond in a timely way. This company won't let you cancel transactions immediately, or when you find that you are uncomfortable with the invasion of this loan. They only responded on the last day that I had to reject it, telling me to reject within the seven days (but messaging on the seventh day). I didn't even know that the money was in my account because I had worked hard to stop the transaction. I immediately stopped the website process, and I sent an email. I did this on June 2nd. I didn't hear from them until June 7th. That was five days! In this email from them they said that I had seven days with a fee. I messaged back about the fee because I was alarmed. They messaged back on June 7th about the funds (I didn't even realize they deposited money in my account at that point, and I was confused). I messaged back. I told them that I stopped the process. They said the process didn't stop. I have copies of emails.  They do not respond, until it is too late. Convenient? My complaint about their process being invasive, without a customer being able to stop the process, still stands. They have you agree to the loan before, you find out that they take over your bank account, depositing and debiting before you know what happens. My two to three emails to them to stop the process didn't get a response, until the last day in which they said I had seven days to stop. If they want to handle themselves in a better fashion then they should not be so intruding, and allow a customer to feel safe before the finalizing of withdrawing money from your account. I stopped the process immediately when I found how intrusive they were into my bank account. I do NOT feel safe. I am getting ready to pay this money back in August, if all goes well then there shouldn't be a problem. However, if they continue to be so invasive, I am concerned about the honesty and transparency of this company. Again, my complaint is how they are very, very invasive into your bank account, and they only show you that, after you agree with the loan (didn't read anything about this invasiveness on the loan). I signed now knowing they would deposit and then withdraw from my bank account (if that had been disclosed I would not have agreed). So, my complaint still stands that they don't respond in a timely manner, and if you call the money it is only a computer with no where to take you to a person, and there is no way to stop the loan while you are filling out the information. Once they have your information, they move fast, too fast. Perhaps, they will change this so people can feel safe doing business with them?
Sincerely,
[redacted]

Complaint: 10983136I am rejecting this response because:  My complaint is still the same, why did I have to pay the full amount of $600.85 for the "FULL MONTH OF DECEMBER?" When my loan "payoff date was 07 Dec 15?" They keep saying that the interest is "PRORATED" on a daily basis, yet they took the full payment for the whole month of Dec.? This is why I feel I was grossly over charged for the loan payoff. Since all of this have been going on, Avant credited my checking account with $20 for ACH? I strongly feel after the "SEVEN" days payoff they still owe me over $400 back after they take out their prorated amounts for "SEVEN" days not 31 days in Dec? They need to step up and admit I got short changed. Can't you people see what I am saying? So, I refuse to let this end this way, not fair to me and millions of other customers with Avant.
 
Richardson [redacted]

Dear Jeffrey [redacted],  We are in receipt of your complaint with the Revdex.com (Complaint ID # [redacted]). We are sorry to hear that you are dissatisfied with your customer experience. At Avant, we pride ourselves in providing excellent service to all of our customers and take...

all feedback seriously.As you are aware, on October 20, 2015, Avant received a letter from [redacted] Management Services, a debt management company, advising that you had agreed to participate in a debt management plan. This document included a proposed monthly payment amount of $50.00. Please be advised that per company policy, Avant must cease communications with the customer once they have enrolled with a debt management service. On November 4, 2015, you agreed to a payment plan to reduce the monthly installment payments of your [redacted] installment loan issued through the Avant Platform. [redacted] is the [redacted] issuer for the Avant Platform, a closed-end installment loan program, where Avant operates as the administrator and servicer of the program. As part of that agreement, you acknowledged that the payment plan would automatically terminate if any payment was not satisfied within ten days of its due date. On August 18, 2017, your payment plan was correctly terminated for failure to make your August 7, 2017 payment within the allotted ten-day grace period. Following the termination of the plan, the terms of your original loan agreement were reinstated. That same day, an email was sent to the email address on file advising that your payment plan had been terminated and that the payment due date and installment payment amount your original loan agreement were reinstated. Note that information regarding loan status, including upcoming payments and any past due balance, can be seen by customers with active installment products at any time via their online customer dashboard. We are confident we comply with all applicable state and federal rules, laws, and regulations.Note that, following the termination of your payment plan agreement, Avant received only two further payments, both for less than the full amount of your monthly installment amount. Consequently, on December 21, 2017, your account was sold to [redacted] III LLC, a debt buyer, as the account had become severely past due. Accordingly, please contact [redacted] III LLC at 888-[redacted]-[redacted] for information regarding the status of your account or to make a payment. We appreciate the opportunity to serve you and wish you the best in the future.We trust this explanation resolves this matter. At Avant, we go to great lengths to ensure a transparent and customer-focused experience. If you have any additional questions or concerns, please contact our Compliance Department directly at [email protected], Avant Compliance Department

Dear [redacted] We are in receipt of your complaint with the Revdex.com (Complaint ID # [redacted]). We are sorry to hear that you are dissatisfied with your customer experience. At Avant, we pride ourselves in providing excellent service to all of our customers and take all feedback...

seriously. As you are aware, you were approved for a [redacted] loan issued through the Avant Platform on April 25, 2016. [redacted] is the credit issuer for the Avant Platform, a closed-end installment loan program, where Avant operates as the administrator and servicer of the program.On November 21, 2016, you contacted Avant and received a payoff quote for your account balance effective November 30, 2016 in the amount of $4,820.81. Please be advised that Avant received and deposited a $4,820.81 check payment on November 29, 2016 which contained insufficient identifying information to be associated with a customer account. It should be noted that the check did not contain your name, account number, or loan number and was not sent from the bank account or financial institution associated with your account. As no payment was reflected on your account to satisfy your December 1, 2016 installment payment, your account temporarily entered into a late status. On December 12, 2016, you contacted Avant telephonically inquiring whether your payment had been received. During this call, Avant requested additional information in order to identify the payment. On December 13, 2016, you forwarded an image of the payment that had been sent from a financial institution on your behalf.On December 14, 2016, you contacted Avant telephonically to see if your check had been identified. During this call, you were mistakenly informed that the check was unable to be applied at that time due to a system issue, and that the check may not be applied until January 12, 2017. We apologize for any inconvenience this inadvertent miscommunication may have caused. Please note, upon review of the information you provided, Avant was able to associate the payment in question with your account. On December 21, 2016, the check was applied to your account with an effective date of November 29, 2016. Following application of this payment, your account now reflects as paid off, and will be reported as such to the credit bureaus. Additionally, as your account was never 30 days past due, you will not be reported as late to the bureaus. A refund will be processed for the overpayment of your loan balance, as your account balance effective November 29, 2016 was less than the amount you submitted. We trust this explanation resolves this matter. At Avant, we go to great lengths to ensure a transparent and customer-focused experience. If you have any additional questions or concerns, please contact our Compliance Department directly at [redacted]. We appreciate the opportunity to serve you. Sincerely,Avant Compliance Department

Dear [redacted]We are in receipt of your complaint with the Revdex.com (Complaint ID # [redacted]. We are sorry to hear that you are dissatisfied with your customer experience. Here at Avant, we pride ourselves in providing excellent service to all of our customers and take all...

feedback seriously.As you know, on June 27, 2016, Avant contacted you via telephone in an effort to resolve this matter. On this date, you were advised that per company policy, only one active loan per household may be outstanding at one time. Please note that this information was provided in the Avant Terms of Use, which you agreed to upon submission of your initial inquiry for credit. However, as a courtesy, Avant will honor the original terms of the loan for which you were approved. You have since signed a new loan agreement accepting these terms. Consequently, we consider this matter resolved.Here at Avant, we go to great lengths to ensure a transparent and customer focused experience. If you have any additional questions or concerns, please contact our Compliance Department directly at [email protected]. We appreciate the opportunity to serve you.Sincerely,Avant Compliance Department

Dear [redacted]
We are in receipt of your complaint with the Revdex.com (Complaint ID # [redacted] We are sorry to hear that you are dissatisfied with your customer experience. At Avant, we pride ourselves in providing excellent service to all of our customers and take all...

feedback seriously.According to our records, on July 11, 2016 you contacted Avant via telephone in order to schedule a full payoff for your loan. Accordingly, a payment for your remaining balance was scheduled to be debited on July 13, 2016. On July 12, 2016, you contacted Avant telephonically to inquire about when your loan will be reported as paid in full to the credit reporting agencies. At this time you were advised that files containing your account information are sent to the credit bureaus every 30 days. You were also advised that the Avant Compliance department would follow up with a specific time frame for the update. On July 17, 2016, you contacted Avant via e-mail alleging that your credit report had not been updated since April 2016. Please note that we have reviewed our records and confirmed that files have been sent to the credit reporting agencies containing information regarding your account activity on a monthly basis. As each credit reporting agency follows its own schedule in updating their reporting, there may be a delay before the appearance of the updated information on your credit reports.On July 19, 2016, you contacted Avant telephonically in order to discuss your account. You requested to speak to a manager regarding your credit reporting, however a manager was not available and you were advised to call back at a later time. We apologize for any inconvenience this may have caused. Later this same day, the Avant Compliance department sent you an e-mail indicating that, as a courtesy, an update had been filed to the credit reporting agencies to reflect your account as paid in full. We can confirm that all three credit reporting agencies to which we report are accurately reflecting this information.We trust this explanation resolves this matter. At Avant, we go to great lengths to ensure a transparent and customer-focused experience. If you have any additional questions or concerns, please contact our Compliance Department directly at [redacted]. We appreciate the opportunity to serve you.Sincerely,Avant Compliance Department

Dear [redacted]As you know, Avant contacted you via telephone on March 23, 2016 regarding this matter. You indicated that you have received the refund in the amount of $138.66. Accordingly, we consider this matter resolved.Here at Avant, we go to great lengths to ensure a transparent and customer-focused experience. If you have any additional questions or concerns, please contact our Compliance Department directly at [email protected]. We appreciate the opportunity to serve you.Sincerely,Avant Compliance Department

Dear [redacted]We are in receipt of your complaint with the Revdex.com (Complaint ID # [redacted]). We are sorry to hear that you are dissatisfied with your customer experience. At Avant, we pride ourselves in providing excellent service to all of our customers and take all feedback...

seriously.According to our records on May 18, 2016, you contacted Avant telephonically and requested to update your bank account. At this time, Avant informed you that in order to update your bank account you would need to provide proper documentation in the form of a voided check or a bank statement. During this call, you provided Avant with a direct deposit slip, and were correctly advised that at that time Avant was unable to accept that form of documentation to update the bank account on file. Additionally, in an effort to assist you in making payments while you were compiling appropriate documentation to update your bank account, Avant informed you that you could make payments with a debit or credit card. It should be noted, Avant advised you that in order to ensure your installment payments were not debited via ACH from the bank account on file, you would need contact Avant telephonically and make payments with your card before your scheduled installment payment dates. At this time, you indicated that you understood. On May 26, 2016, you contacted Avant telephonically to make your installment payment via debit card. Following receipt of this payment, your scheduled installment payment originally due May 27, 2016, was satisfied. Additionally, Avant informed you of the date and amount of your next installment. It should be noted that during this call you did not inquire about opting out of automatic ACH payments. Furthermore, Avant did not advise you that ACH transactions had been revoked on your account.On June 3, 2016, in an effort to make the bank account update process easier, Avant updated its policy to allow customers to update their bank account using some direct deposit forms. On June 21, 2016, Avant attempted to debit your installment payment via ACH from the bank account on file as agreed. On June 23, 2016, you contacted Avant telephonically to make your June installment payment with your debit card. At this time, Avant informed you that your monthly installment payment was already attempted as agreed from the bank account on file. Additionally, Avant advised you that, if you would like to opt out of ACH transactions, you would need to submit a request in writing. That same day Avant received your ACH opt out request via email and made the corresponding changes to your account. Later that same day, your installment payment that was attempted via ACH on June 21, 2016, returned as unpaid. Accordingly, you were assessed a Dishonored Payment Fee of $15.00 as outlined in your executed loan agreement. On June 23, 2016, you contacted Avant via email and expressed dissatisfaction with the Dishonored Payment Fee. That same day, your account was escalated to the Avant Compliance Department for review.On July 19, 2016, following an in-depth investigation of your account, the Avant Compliance Department contacted you via email and informed you that we were unable to waive the Dishonored Payment Fee as your ACH opt out request was not received prior to your installment payment attempted on June 21, 2016.Following receipt of your dispute with the Revdex.com, the Avant Compliance Department once again performed an in-depth review of your account. Following this investigation, Avant has found that you were provided with accurate information in regards to the bank account update process as well as the ACH opt out procedure. Additionally, Avant has determined that you were not informed your account was opted out of automatic ACH payments prior to June 23, 2016. Accordingly, we are unable to waive the Dishonored Payment Fee as a result of your June installment payment returning as unpaid. We trust this explanation resolves this matter. At Avant, we go to great lengths to ensure a transparent and customer-focused experience. If you have any additional questions or concerns, please contact our Compliance Department directly at [email protected]. We appreciate the opportunity to serve you.Sincerely,Avant Compliance Department

Initial Business Response /* (1000, 5, 2015/07/16) */
Dear [redacted]
We are in receipt of your complaint with the Revdex.com (Case #XXXXXXXX). We are sorry to hear that you are dissatisfied with your customer experience with Avant. Here at Avant we pride ourselves in providing...

excellent customer service to all of our customers and take all feedback seriously.
Please be advised that [redacted] is the credit issuer for the Avant Program, which is a closed-end installment loan program. [redacted] is a Utah-chartered industrial bank, located in[redacted] and is an FDIC member bank. [redacted] makes loans to Massachusetts residents as authorized by the Federal Deposit Insurance Act, 12 U.S.C. § 1831d. Federal law gives [redacted] the power to make loans to residents of other states (including the state of Massachusetts) at the rates permitted by the laws of its home state. [redacted] and Avant strive to fully comply with all applicable state and federal rules, laws, and regulations.
All loan applications are considered in accordance with [redacted]'s established credit policy. We have reviewed your account and found that we are unable to grant your request to decrease the Annual Percentage Rate of your loan. Please be advised that all installment loan terms are clearly and fully disclosed on the company website, during the application process, and prominently displayed on your loan agreement prior to signing. For your review, we have attached a copy of your signed loan agreement.
Here at Avant we go to great lengths to ensure a transparent and customer focused experience. If you have any additional questions or concerns, please contact our Compliance Department directly at [redacted]@Avant.com. We appreciate the opportunity to serve you.
Sincerely,
Avant Compliance Department
Initial Consumer Rebuttal /* (3000, 7, 2015/07/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company refused to at least reduce the amount of interest to a reasonable level, they just basically said too bad! I hope they will reconsider or my next step will be legal and I will call the state attorney general and see there thoughts on it, or perhaps there are others that feel the same way I do, maybe with numbers or a group action I can get them to at least make an effort to resolve this! Not my first choice I am only looking for a small reduction, they are still making plenty of money off me!
Final Business Response /* (4000, 9, 2015/07/30) */
Dear [redacted]
We are in receipt of your complaint with the Revdex.com (Case #XXXXXXXX). We are sorry to hear that you are dissatisfied with your customer experience with Avant. Here at Avant we pride ourselves in providing excellent customer service to all of our customers and take all feedback seriously.
As you know, the terms of our installment loans are clearly and fully disclosed on the company website, during the application process, and prominently displayed on your loan agreement prior to signing. You agreed to these terms for the life of your loan, as indicated by your signed account agreement.
Additionally, [redacted] is the credit issuer for the Avant Program, which is a closed-end installment loan program. [redacted] is a Utah-chartered industrial bank, located in[redacted] and is an FDIC member bank. [redacted] originates loans at the rates permitted by the laws of its home state. [redacted] and Avant strive to fully comply with all applicable state and federal rules, laws, and regulations.
After reviewing your account, we will be unable to grant your request to lower the Annual Percentage Rate of your loan. We apologize for any inconvenience this may cause. That being said, should you experience difficulty making your monthly payments, please let us know and we would be happy to work with you in an attempt to arrange a mutually amicable repayment option.
Here at Avant we go to great lengths to ensure a transparent and customer focused experience. If you have any additional questions or concerns, please contact our Compliance Department directly at [redacted]@Avant.com. We appreciate the opportunity to serve you.
Sincerely,
Avant Compliance Department

Dear [redacted],We are in receipt of your complaint with the Revdex.com (Complaint ID # [redacted]. We are sorry to hear that you are dissatisfied with your customer experience. Here at Avant, we pride ourselves in providing excellent service to all of our customers and take all feedback...

seriously.According to our records, on August 15, 2015, you submitted a loan request via [redacted]. At this time, you were pre-approved for a loan up to $12,100.00. You selected a loan in the amount of $10,300.00 with a term of 48 months at an APR of 32.00% and executed a loan agreement outlining these terms. Upon review of your loan request, it was determined that the monthly net income amount which Avant was able to verify was less than the amount provided by you at the time of the application. Please be advised that all pre-approvals are subject to verification of the information that you provide during the loan request process.  As a result, the terms which Avant was able to offer changed. On August 16, 2016, you contacted Avant telephonically and were advised that the new amount for which you were pre-approved was $2,300.00 with a loan term of 48 months at an APR of 34.00%. At this time you inquired about lowering your term to 36 months, and you were advised that Avant was unable to offer you a term of 36 months at that time. On this same date, you decided to proceed with the updated terms and executed a new loan agreement to this effect. A copy of this executed agreement was sent to you upon approval and is available for your review on your Customer Dashboard.Please note that customers are able to make early or additional payments at any time. These payments may help decrease your principal balance, in turn decreasing the amount of interest which accrues over the life of your loan. Additionally, the total balance of your loan may be paid in full prior to the end of your 48 month term with no pre-payment penalties.We trust this explanation resolves this matter. Here at Avant, we go to great lengths to ensure a transparent and customer-focused experience. If you have any additional questions or concerns, please contact our Compliance Department directly at [redacted]. We appreciate the opportunity to serve you.Sincerely,Avant Compliance Department

Dear [redacted]We are in receipt of your complaint with the Revdex.com (Complaint ID # [redacted]). We are sorry to hear that you are dissatisfied with your customer experience with Avant. Here at Avant we pride ourselves in providing excellent service to all of our customers and take...

all feedback seriously.As you know, Avant contacted you via telephone on March 1, 2016 regarding this matter. You were advised that, due to an isolated system issue, the payoff quote provided to you in the amount of $346.74 was incorrect. We apologize for any confusion. A refund in the amount of $138.66 was deposited into the bank account on file on March 2, 2016. Accordingly, we consider this matter resolved.Here at Avant we go to great lengths to ensure a transparent and customer focused experience. If you have any additional questions or concerns, please contact our Compliance Department directly at [email protected]. We appreciate the opportunity to serve you.Sincerely,Avant Compliance Department

Dear [redacted] We are in receipt of your complaint with the Revdex.com (Complaint ID # [redacted]). We are sorry to hear that you are dissatisfied with your customer experience with Avant. Here at Avant, we pride ourselves in providing excellent service to all of our customers and take...

all feedback seriously.On April 23, 2016, you contacted Avant and requested a payoff quote for April 25, 2016. Due to an isolated system issue, you were provided a payoff amount of $14,141.73. This amount, when added to the $557.76 installment payment scheduled April 25, 2016, was less than the total loan balance effective that day by an additional $557.76.Upon scheduling a payment of $14,141.73 for April 25, 2016, your account incorrectly entered into a “Paid Off” status. A balance remained on your account following receipt of both the installment payment and attempted payoff payment on April 25, 2016. Your account was updated to accurately reflect its “Current” status on April 26, 2016. As a result of the remaining loan balance, your next installment payment was debited on May 17, 2016.As you are aware, Avant contacted you telephonically on May 24, 2016 in an attempt to resolve this matter. During this call, Avant confirmed that your May 17, 2016 payment returned on May 20, 2016. You were informed that, as a courtesy, Avant had waived your remaining balance and your account was marked as paid in full. You indicated you were satisfied with this explanation and resolution. Here at Avant, we go to great lengths to ensure a transparent and customer-focused experience. If you have any additional questions or concerns, please contact our Compliance Department directly at [redacted] We appreciate the opportunity to serve you. Sincerely,Avant Compliance Department

Dear [redacted]We are in receipt of your complaint with the Revdex.com (Complaint ID # [redacted]. We are sorry to hear that you are dissatisfied with your customer experience. At Avant, we pride ourselves in providing excellent service to all of our customers and take all feedback...

seriously.According to our records, on March 28, 2016, you submitted a loan request via the Avant Platform. Please note that WebBank is the credit issuer for the Avant Platform, a closed-end installment loan program, where Avant operations as the administrator and servicer. On that same day, your loan request was approved and you signed a loan agreement outlining the terms of the loan. On October 11, 2016, we attempted to debit your regularly scheduled installment payment from the bank account on file via ACH, your chosen method of repayment. On October 12, 2016, this payment returned due to insufficient funds. As outlined in your loan agreement, “We will charge you a Dishonored Payment Fee of $15.00 each time any payment we initiate or you make in connection with this Note or the Debt is returned unpaid.” Accordingly, a fee in the amount of $15.00 was assessed to your account due to your returned payment. On October 13, 2016, a payment in the amount of $15.00 was attempted from the bank account on file. Per your loan agreement, Avant is authorized “to create and submit separate checks from Your Bank Account for any applicable amounts provided in this Note, including any Late Fee or Dishonored Payment Fee.” On October 14, 2016, a re-initiated installment payment was attempted from the bank account on file. In our efforts to keep your account current and out of collections so as to ensure that you are not charged any additional late fees, and to help prevent you from being reported negatively to the credit bureaus, we may attempt up to two times to obtain any missed installment from your nominated bank account. This is referred to as a 'Re-initiated Scheduled Payment' and, per your loan agreement, we received permission to take this action with your ACH authorization. On this same day, you scheduled a payment via your Customer Dashboard in the amount of your missed installment payment, to be debited on October 17, 2016.On October 15, 2016, you contacted Avant via telephone and requested to cancel the payment scheduled for October 17, 2016. At this time, you were correctly advised that all payment modification requests must be made at least one business day before the scheduled payment date and, as a result, Avant was unable to cancel the payment. You subsequently advised that you would attempt to contact your bank in order to place a stop payment on the transaction. On October 17, 2016, the payment scheduled via your Customer Dashboard was attempted as agreed. This payment subsequently returned due to insufficient funds on October 18, 2016. On October 25, 2016, the dishonored payment fee payment attempted on October 13, 2016 returned due to a stop payment placed on the transaction by your bank. This stop payment revoked Avant’s authorization to debit payments from the bank account on file. As a result, no further payments have been attempted.Please note that your account is currently in a past due status due to your unpaid dishonored payment fee, your missed November installment payment, and the $25.00 late fee assessed to your account due to this missed payment. Per your loan agreement, you will be charged a late fee in the amount of $25.00 if a payment is not paid in full within 10 days of the due date. As a result of these delinquent items, your account has a past due balance in the amount of $317.21, as outlined in the emails sent to you notifying you of your late status. At Avant, we go to great lengths to ensure a transparent and customer-focused experience. If you are experiencing difficulty making payments, we recommend contacting our Payments Department for more information regarding various repayment options which may be available to you. If you have any additional questions or concerns, please contact our Compliance Department directly at [redacted]. We appreciate the opportunity to serve you.Sincerely,Avant Compliance Department

Dear [redacted], We are in receipt of your complaint with the Revdex.com (Complaint ID # [redacted]). We are sorry to hear that you are dissatisfied with your customer experience. At Avant, we pride ourselves in providing excellent service to all of our customers and take all feedback...

seriously.As you have previous been informed, while [redacted], member FDIC, was the originator of your loan, Avant is currently the servicer and creditor on your loan for the purposes of your bankruptcy case. Please note that Avant is not a peer-to-peer lender that allows individual investors to lend money to individual borrowers. Rather, Avant offers consumers access to personal loans through its partnership with [redacted]. We are confident we comply with all applicable state and federal rules, laws, and regulations. At Avant, we go to great lengths to ensure a transparent and customer-focused experience.For the purposes of bankruptcy, please list "Avant" as the creditor. In order to update your account accurately, when you do file, please list the company as follows:Avant LLC222 N. LaSalle St. Ste 1700Chicago, IL 60601We trust this explanation resolves this matter. At Avant, we go to great lengths to ensure a transparent and customer-focused experience. If you have any additional questions or concerns, please contact our [redacted] Department directly at [redacted]@Avant.com. We appreciate the opportunity to serve you.Sincerely, Avant [redacted] Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]