Avant, LLC

Dear [redacted]We are in receipt of your complaint with the Revdex.com (Complaint ID # [redacted]. We are sorry to hear that you are dissatisfied with your customer experience. At Avant, we pride ourselves in providing excellent service to all of our customers and take all feedback...

seriously.According to our records, on March 28, 2016, you submitted a loan request via the Avant Platform. Please note that WebBank is the credit issuer for the Avant Platform, a closed-end installment loan program, where Avant operations as the administrator and servicer. On that same day, your loan request was approved and you signed a loan agreement outlining the terms of the loan. On October 11, 2016, we attempted to debit your regularly scheduled installment payment from the bank account on file via ACH, your chosen method of repayment. On October 12, 2016, this payment returned due to insufficient funds. As outlined in your loan agreement, “We will charge you a Dishonored Payment Fee of $15.00 each time any payment we initiate or you make in connection with this Note or the Debt is returned unpaid.” Accordingly, a fee in the amount of $15.00 was assessed to your account due to your returned payment. On October 13, 2016, a payment in the amount of $15.00 was attempted from the bank account on file. Per your loan agreement, Avant is authorized “to create and submit separate checks from Your Bank Account for any applicable amounts provided in this Note, including any Late Fee or Dishonored Payment Fee.” On October 14, 2016, a re-initiated installment payment was attempted from the bank account on file. In our efforts to keep your account current and out of collections so as to ensure that you are not charged any additional late fees, and to help prevent you from being reported negatively to the credit bureaus, we may attempt up to two times to obtain any missed installment from your nominated bank account. This is referred to as a 'Re-initiated Scheduled Payment' and, per your loan agreement, we received permission to take this action with your ACH authorization. On this same day, you scheduled a payment via your Customer Dashboard in the amount of your missed installment payment, to be debited on October 17, 2016.On October 15, 2016, you contacted Avant via telephone and requested to cancel the payment scheduled for October 17, 2016. At this time, you were correctly advised that all payment modification requests must be made at least one business day before the scheduled payment date and, as a result, Avant was unable to cancel the payment. You subsequently advised that you would attempt to contact your bank in order to place a stop payment on the transaction. On October 17, 2016, the payment scheduled via your Customer Dashboard was attempted as agreed. This payment subsequently returned due to insufficient funds on October 18, 2016. On October 25, 2016, the dishonored payment fee payment attempted on October 13, 2016 returned due to a stop payment placed on the transaction by your bank. This stop payment revoked Avant’s authorization to debit payments from the bank account on file. As a result, no further payments have been attempted.Please note that your account is currently in a past due status due to your unpaid dishonored payment fee, your missed November installment payment, and the $25.00 late fee assessed to your account due to this missed payment. Per your loan agreement, you will be charged a late fee in the amount of $25.00 if a payment is not paid in full within 10 days of the due date. As a result of these delinquent items, your account has a past due balance in the amount of $317.21, as outlined in the emails sent to you notifying you of your late status. At Avant, we go to great lengths to ensure a transparent and customer-focused experience. If you are experiencing difficulty making payments, we recommend contacting our Payments Department for more information regarding various repayment options which may be available to you. If you have any additional questions or concerns, please contact our Compliance Department directly at [redacted]. We appreciate the opportunity to serve you.Sincerely,Avant Compliance Department

Dear [redacted]
We are in receipt of your complaint with the Revdex.com (Complaint ID # [redacted]). We are sorry to hear that you are dissatisfied with your customer experience. At Avant, we pride ourselves in providing excellent service to all of our customers and take all feedback...

seriously.As you are aware, on November 1, 2016 you entered into a payment plan for your WebBank installment loan serviced by Avant. Per the terms of your payment plan, your plan will terminate if a scheduled payment is not received within ten days of its payment date. Your first payment plan payment was scheduled on November 18, 2016. Accordingly, this payment needed to post with an effective date of November 28, 2016 or earlier in order for your plan to remain active. Please be advised that we recently experienced an issue with our paper check processing service regarding payments processed on or around November 23, 2016 which affected the paper check payment you submitted. This issue caused a delay in applying the payments deposited that day to customer accounts. Due to your account not reflecting a payment plan payment within 10 days of its scheduled due date, an automated notice that your payment plan had terminated was sent via email on November 29, 2016. We sincerely apologize for any inconvenience this has caused.As you were informed in a call on December 5, 2016, payments are posted to your account effective the date they are received. On December 8, 2016, your paper check payment was posted to your account with an effective date of November 23, 2016. Accordingly, your payment plan has been reinstated.We trust this explanation resolves this matter. At Avant, we go to great lengths to ensure a transparent and customer-focused experience. If you have any additional questions or concerns, please contact our Compliance Department directly at [redacted]. We appreciate the opportunity to serve you. Sincerely, Avant Compliance Department

Dear [redacted] We are in receipt of your complaint with the Revdex.com (Complaint ID # [redacted]). We are sorry to hear that you are dissatisfied with your customer experience with Avant. Here at Avant, we pride ourselves in providing excellent service to all of our customers and take...

all feedback seriously.On April 23, 2016, you contacted Avant and requested a payoff quote for April 25, 2016. Due to an isolated system issue, you were provided a payoff amount of $14,141.73. This amount, when added to the $557.76 installment payment scheduled April 25, 2016, was less than the total loan balance effective that day by an additional $557.76.Upon scheduling a payment of $14,141.73 for April 25, 2016, your account incorrectly entered into a “Paid Off” status. A balance remained on your account following receipt of both the installment payment and attempted payoff payment on April 25, 2016. Your account was updated to accurately reflect its “Current” status on April 26, 2016. As a result of the remaining loan balance, your next installment payment was debited on May 17, 2016.As you are aware, Avant contacted you telephonically on May 24, 2016 in an attempt to resolve this matter. During this call, Avant confirmed that your May 17, 2016 payment returned on May 20, 2016. You were informed that, as a courtesy, Avant had waived your remaining balance and your account was marked as paid in full. You indicated you were satisfied with this explanation and resolution. Here at Avant, we go to great lengths to ensure a transparent and customer-focused experience. If you have any additional questions or concerns, please contact our Compliance Department directly at [redacted] We appreciate the opportunity to serve you. Sincerely,Avant Compliance Department

Dear [redacted]
We are in receipt of your complaint with the Revdex.com (Case [redacted]. Accordingly, an investigation into your account is pending and we will provide a response to your complaint as soon as possible. We appreciate your patience and cooperation in the matter.
If...

you have any immediate questions or concerns, please contact our Compliance Department directly at [email protected]. We appreciate the opportunity to serve you.
Sincerely,
Avant Compliance Department

Dear [redacted] We are in receipt of your complaint with the Revdex.com (Complaint ID # [redacted]. We are sorry to hear that you are dissatisfied with your customer experience with Avant. Here at Avant, we pride ourselves in providing excellent service to all of our customers and...

take all feedback seriously.As you are aware, on October 12, 2014, you contacted Avant and requested that your installment payment due November 22, 2014 be moved to the end of your payment schedule using a one-time courtesy deferral. In addition to this initial courtesy payment deferral, you have utilized grace period movements for four (4) other scheduled installment payments.Please be advised, per your loan agreement, daily interest will accrue on the principal balance of your loan. By utilizing courtesy deferral and grace period date adjustments, you have accrued additional interest on your loan balance.On December 10, 2015, you contacted Avant telephonically and requested a payoff quote for March 22, 2016. Avant provided you a payoff quote for that date in the amount of $243.71. Avant informed you in this call that the payoff quote was subject to change and the amount provided assumed all scheduled payments prior to and on the date of quoted payoff payment would be made.  Accordingly, the payoff quote you were provided assumed that all scheduled installments from December 10, 2015, up to and including the installment scheduled for March 22, 2016, would be made in addition to the payoff amount quoted for March 22, 2016. A confirmation of this information was also sent via email. On February 11, 2016, you contacted Avant and requested a payoff quote for February 12, 2016, and received a quote in the amount of $668.09 for this date. Please note the requested date fell before any upcoming scheduled installments. Consequently, the amount quoted reflected your entire loan balance as of that date. Per your payoff quote email, Avant will honor the payoff amount quoted on December 10, 2015, for March 22, 2016, provided that both the quoted payoff payment and the installment payment due that same day are made. If all amounts are paid per the terms detailed in your payoff quote email, your loan will marked as paid in full. We trust this explanation resolves this matter. Here at Avant, we go to great lengths to ensure a transparent and customer-focused experience. If you have any additional questions or concerns, please contact our Compliance Department directly at [email protected]. We appreciate the opportunity to serve you. Sincerely,Avant Compliance Department

Dear [redacted],We are in receipt of your complaint with the Revdex.com (Complaint ID # [redacted]). We are sorry to hear that you are dissatisfied with your customer experience. At Avant, we pride ourselves in providing excellent service to all of our customers and take all feedback...

seriously.As you know, per the terms of your loan agreement, you were to make 18 monthly installment payments over the life of the loan. Our records indicate that, during a phone conversation with one of our specialists on January 15th, 2015, you verbally authorized Avant to move your January 22nd, 2015 installment payment to July 22nd, 2016. According to our records, as of today, February 13, 2017, only 17 payments have been made toward your loan, and the final payment remains unsatisfied. Therefore, your July 22nd, 2016 payment is correctly being reported as late and will continue to be reported as so until your account is brought current.Prior to authorizing the change toward your payment schedule, you were informed that this change would result in additional interest accruing on your loan. Please note that your loan agreement states that interest on the principal balance of your loan will accrue daily at a rate of 0.17808219%. As a result, any payment deferred or made after its original due date may result in the accrual of additional interest than what was outlined in your loan agreement. As a courtesy, we have sent a copy of your loan agreement to the email address associated with your account.Please note that $299.65 must be paid in order to close your account.  In order to schedule a payment for this amount, please contact our Payments Department at [redacted] at your earliest convenience and one of our friendly, understanding specialists would be happy to assist you.We trust this explanation resolves this matter. At Avant, we go to great lengths to ensure a transparent and customer-focused experience. If you have any additional questions or concerns, please contact our Compliance Department directly at [email protected]. We appreciate the opportunity to serve you.Sincerely,Avant Compliance Department

Dear [redacted],Thank you for your feedback. Avant has reviewed your account and determined that we are unable to decrease the Annual Percentage Rate of your loan. Please be advised, the terms of your loan were clearly and fully disclosed on the company website, during the application process, and in your loan agreement. Once issued, the terms of a loan are fixed until the loan is repaid in full. Following receipt of your requests to refinance your current loan on February 29, 2016, and July 15, 2016, Avant determined that you did not qualify for refinancing. In each instance, you were subsequently sent a Notice of Adverse Action. Please be advised, just like your initial loan request, refinance requests are considered in accordance with established credit policy. You are welcome to reapply to refinance your current loan, however there is a waiting period of 30 days after being declined.We trust this explanation resolves this matter. At Avant, we go to great lengths to ensure a transparent and customer-focused experience. If you have any additional questions or concerns, please contact our Compliance Department directly at [email protected]. We appreciate the opportunity to serve you.Sincerely,Avant Compliance Department

Initial Business Response /* (1000, 5, 2015/06/12) */
Dear [redacted]
We are sorry that you are dissatisfied with your customer experience at Avant. Here at Avant we pride ourselves in providing excellent customer service to all of our customer and take all feedback seriously.
Please be...

advised that Avant has recently filed an update with the credit reporting agencies. Avant has reported that your loan was closed and paid in full on May 11, 2015. As each agency follows its own schedule in processing and updating customer data, this latest update may appear on your credit after a few days.
We have reviewed your account and our internal records found that you began inquiries for credit with Avant on December 8, 2014 and on May 21, 2015. Please be advised that you consented to your credit report being pulled for underwriting purposes. Soft credit pulls were conducted in each instance. While Avant is unable to remove these inquiries, soft pulls do not impact your FICO credit score, and cannot be seen on your credit reports by third parties.
Following your most recent inquiry for credit on May 21, 2015, we informed you, via a Notice of Adverse Action sent later that same day, that we would be unable to grant you a loan at that time.
We trust this explanation resolves this matter to your satisfaction. Here at Avant we go to great lengths to ensure a transparent and customer focused experience. If you have any further questions or concerns, or if you would like a written explanation as to why we were unable to approve you please do not hesitate to contact our Compliance Department at [email protected]. We appreciate the opportunity to serve you.
Sincerely,
Avant Compliance Department
Initial Consumer Rebuttal /* (2000, 7, 2015/06/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Consumer Response /* (3000, 13, 2015/07/14) */
I have emailed a dozen times, at least, asking when my loan was considered paid off, have not heard back. I was told originally I would receive a letter in the mail as well, didn't receive a payoff letter through email or mail. They are still reporting to the credit bureau's that it is not paid off, even though they cashed the payoff check in May. They won't respond to me no matter what question I ask. I even asked about re-applying, when I would be eligible to do that, I got an automated reply that I would hear back in 24-48 hours, it has been 3 weeks.
Final Business Response /* (4000, 15, 2015/08/04) */
Dear [redacted]
Thank you for your comments. We regret that you did not find our previous response satisfactory.
As you know, when Avant responded to your previous Revdex.com dispute, we confirmed that your loan had been paid in full and closed on May 11, 2015. This information was provided in addition to the payoff confirmation notice which Avant sent to your email address on file on May 26, 2015. On July 15, 2015, Avant sent you an email with attachments including both a copy of this confirmation email, and a copy of your contract with a 'Paid Off' stamp. As of this response, we can confirm that [redacted] are all reporting your account as closed and paid in full.
Your claim that your recent inquiries for credit have been denied as a consequence of your early payoff is entirely without merit. As you know, Avant has provided you with lists of key factors which may have adversely affected your credit score with each Notice of Adverse Action. On June 24, 2015, at your request we provided you with a list of reasons why your most recent application was denied.
Avant does not assess any fees or penalties against early payoffs of our installment product, and categorically denies any suggestion that customers who complete such payoffs are "flagged" for denial of future credit. Avant has approved numerous inquiries for credit from such customers.
According to our records, you submitted an inquiry for credit with Avant on July 21, 2015. We have reviewed your account and found that we were unable to approve your application. A Notice of Adverse Action has been sent to the email address associated with your account. If you would like a written explanation as to why we were unable to approve you, please let us know and we will be happy to submit your request.
We trust this explanation resolves this matter. Here at Avant we go to great lengths to ensure a transparent and customer focused experience. If you have any further questions or concerns, or if you would like a written explanation as to why we were unable to approve your credit inquiry, please do not hesitate to contact our Compliance Department at [email protected]. We appreciate the opportunity to serve you.
Sincerely,
Avant Compliance Department

Dear [redacted]We are in receipt of your complaint with the Revdex.com (Complaint ID # [redacted]. We are sorry to hear that you are dissatisfied with your customer experience. At Avant, we pride ourselves in providing excellent service to all of our customers and take all feedback...

seriously.According to our records, on December 13, 2016, you contacted Avant via telephone in order to receive a payoff quote for your loan. Accordingly, you were provided with a payoff quote which was valid through December 20, 2016. On December 16, 2016 at 10:03 pm, a check was received and applied to your account in order to pay off your loan. However, as you know, your regularly scheduled installment payment was scheduled to be debited on December 19, 2016, the next business day and, as this check was applied to your account after business hours the business day before the payment was due, Avant was unable to cancel this installment payment. Note that all ACH payment files are sent to your bank for processing the business day before they are due. This is due to the time required by banks in order to process the transaction. On December 19, 2016, following the debit of your regularly scheduled installment payment, you contacted Avant via telephone in order to inquire about the debit. At this time, you were advised that any overpayment would be refunded and that you would receive a follow up regarding your account the next business day. On December 20, 2016, a representative attempted to contact you via telephone regarding your account. Unfortunately, they were unable to reach you. On December 22, 2016, you again contacted Avant via telephone to inquire about your account. You were advised that refunds for overpayment of paper checks may take up to three weeks. This time frame ensures that the payment does not return prior to the refund being issued. On December 28, 2016, following a review of your account which confirmed that your December 16, 2016 and December 19, 2016 payments did not return, a refund for the overpayment of your loan was provided to the bank account on file. We trust this explanation resolves this matter. At Avant, we go to great lengths to ensure a transparent and customer-focused experience. If you have any additional questions or concerns, please contact our Compliance Department directly at [redacted]. We appreciate the opportunity to serve you.Sincerely,Avant Compliance Department

Dear [redacted] We are in receipt of your complaint with the Revdex.com (Complaint ID # [redacted]. We are sorry to hear that you are dissatisfied with your customer experience with Avant. Here at Avant, we pride ourselves in providing excellent service to all of our customers and...

take all feedback seriously.As you are aware, Avant contacted you telephonically on April 14, 2016 in an effort to address your complaint. You were advised Avant reports to the credit bureaus on a monthly basis. The files which we send to the credit bureaus contain credit reporting information for the previous months. As of the date of your complaint, credit reporting files for both January and February 2016 had already been released to the credit reporting agencies. Additionally, you were informed the file for the month of March was scheduled to be sent to the credit bureaus within a week of the date of the call. You expressed that you were satisfied with this explanation.Accordingly, Avant considers this matter resolved. Here at Avant, we go to great lengths to ensure a transparent and customer-focused experience. If you have any additional questions or concerns, please contact our Compliance Department directly at [redacted]. We appreciate the opportunity to serve you. Sincerely,Avant Compliance Department

Dear [redacted],We are in receipt of your complaint with the Revdex.com (Complaint ID # [redacted]. We are sorry to hear that you are dissatisfied with your customer experience. At Avant, we pride ourselves in providing excellent service to all of our customers and take all feedback...

seriously.As you know, on July 8th, 2016 you agreed to a payment plan agreement with Avant to reduce your monthly installment amount from $706.56 to $480.00.  As part of that agreement, you acknowledged that the payment plan would be automatically terminated if any payment was not satisfied within 10 days of its original due date.  As previously communicated, your payment plan was correctly terminated on January 2nd, 2017 for failure to make your December 22nd, 2016 payment within the afforded 10 day grace period.  Please note that, as a result of the proper termination of your payment plan, your account was accurately reported as late to the credit bureaus as of January 31, 2017.  However, due to an isolated system issue which prevented you from signing up for a second payment plan arrangement during your phone call on January 13, 2017, we will be updating your credit reporting to reflect your loan as current for the month of January 2017.On February 14th, 2017, you were successfully enrolled in our Loan Modification Trial Plan.  Per the terms of this plan, you must make two trial payments in order to be locked in to your new payment schedule. Credit reporting on your account will be temporarily suspended pending the successful completion of the two trial payments. If these payments are completed successfully and within their grace periods, your account will be reported as current to the credit bureaus with the credit reporting file in which the second trial payment is completed. Conversely, if you fail to make either of your trial payments within their grace periods, the plan will be deactivated and your account will revert back to the terms of your original installment schedule; note that the credit reporting for your account will also reflect this reversion.We trust this explanation resolves this matter. At Avant, we go to great lengths to ensure a transparent and customer-focused experience. If you have any additional questions or concerns, please contact our [redacted] Department directly at [redacted]@Avant.com. We appreciate the opportunity to serve you.Sincerely,Avant [redacted] Department

Dear [redacted],We are in receipt of your complaint with the Revdex.com (Complaint ID # [redacted]). We are sorry to hear that you are dissatisfied with your customer experience. At Avant, we pride ourselves in providing excellent service to all of our customers and take all feedback...

seriously.As you are aware, on February 24, 2017, you applied and were approved for a [redacted] installment loan via the Avant Platform. [redacted] is the credit issuer of the Avant Platform, a closed-end installment loan program, where Avant operates as the administrator and servicer of the program. According to our records, on October 27, 2017, you submitted a payment via your customer dashboard. During this process, you were required to select the method in which you would like to apply your payment. Please be advised that our records indicate that you elected to apply this payment as an additional payment, meaning it would not decrease your monthly installment amount and would still require you to make your monthly payment as scheduled. Accordingly, your account was debited for $375.99, and this amount was applied as an additional payment. Consequently, on November 1, 2017, your account was debited to satisfy your monthly installment due that same day. As you are aware, your monthly installments are scheduled for the 1st of every month or the business day thereafter. Please be advised, by selecting the ACH repayment option on your loan agreement, you authorized Avant to initiate an automatic electronic debit to the checking account you provided for each of your monthly installments. At no point did you request to opt out of this electronic debit authorization. Accordingly, we were unable to grant your refund request as your account was debited as authorized and the payment was appropriately applied to your account.As a courtesy, on November 9, 2017, Avant provided the opportunity to apply this payment to your upcoming installment due December 1, 2017. At this time, you rejected the offer and elected to move forward with awaiting a decision for your refund request, which was subsequently denied on November 20, 2017. According to our records, your November 1, 2017 installment payment was returned on November 27, 2017 with a return code of R10. This return code indicates that your bank returned the payment because of a claim that the originator of the transaction was not authorized to debit this account.  Accordingly, the bank account on file has been marked as invalid and Avant will make no further attempts to debit this account. If you have not done so already, please contact us to arrange an alternative form of payment for your upcoming installment due December 1, 2017 in the amount of $375.99. In addition to updating the bank account on file to continue making ACH payments, we also accept payment by credit card, debit card, paper check, and money order.We trust this explanation resolves this matter. At Avant, we go to great lengths to ensure a transparent and customer-focused experience. If you have any additional questions or concerns, please contact our Compliance Department directly at [email protected]. We appreciate the opportunity to serve you.Sincerely,Avant Compliance Department

Complaint: [redacted]
I am rejecting this response because:You say an online request for a loan was received by Avant. Not later than 30 days after
the date of receipt of a request from a victim, the institution shall provide a
copy of application and business transaction records in its control regarding
the unauthorized use of the identification of the victim. 15 USC 1681g(e).
On October 8, 2015, over 30 days ago, I made a written
request for the above mentioned documents. In this Revdex.com complaint, I repeated that request. Again, please provide for me:·        
Application used
to request a loan from Avant.·        
IP address in
which the application was originated.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/06/26) */
Dear [redacted],
We are in receipt of your complaint with the Revdex.com (Case #XXXXXXXX). We are sorry to hear that you are dissatisfied with your customer experience with Avant. Here at Avant we pride ourselves in providing...

excellent customer service to all of our customers and take all feedback seriously.
Please be advised that [redacted] is the credit issuer for the Avant Program, which is a closed-end installment loan program. [redacted] is a Utah-chartered industrial bank, located in Salt Lake City, Utah, and is an FDIC member bank. [redacted] makes loans to Florida residents as authorized by the Federal Deposit Insurance Act, 12 U.S.C. § 1831d. Federal law gives [redacted] the power to make loans to residents of other states (including the state of Florida) at the rates permitted by the laws of its home state. [redacted] and Avant strive to fully comply with all applicable state and federal rules, laws, and regulations.
All loan applications are considered in accordance with [redacted] established credit policy. Please be advised that all installment loan terms are clearly and fully disclosed on the company website, during the application process, and prominently displayed on your loan agreement prior to signing. For your review, we have attached a copy of your signed loan agreement.
Additionally, on April 30, 2015, you contacted Avant telephonically to inquire about additional payments. During this call, you were mistakenly informed that additional payments would go toward your upcoming installment, resulting in your installment not being debited from your bank account. We apologize for this miscommunication. Payments are applied first to outstanding charges, if any, then to accrued interest and then to principal. Making additional payments towards your outstanding balance helps to decrease the total amount of interest accrued on your account over time. As you know, your June installment in the amount of $360.93 was refunded on or about June 25, 2015.
We trust this resolves this matter to your satisfaction. Here at Avant we go to great lengths to ensure a transparent and customer focused experience. If you have any additional questions or concerns, please contact our Compliance Department directly at [redacted]@Avant.com. We appreciate the opportunity to serve you.
Sincerely,
Avant Compliance Department
Initial Consumer Rebuttal /* (2000, 7, 2015/06/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am glad that after I went to these drastic lengths that Avant finally lived up to its end of the bargain. Your reps are rude, except for the rep I spoke with on 4/30/15 who was great.

Dear [redacted] We are in receipt of your complaint with the Revdex.com (Complaint ID # [redacted]. We are sorry to hear that you are dissatisfied with your customer experience. At Avant, we pride ourselves in providing excellent service to all of our customers and take all feedback...

seriously. As you are aware, on August 3, 2016, you initiated a loan request via the Avant Platform. Please note that WebBank is the credit issuer for the Avant Platform, a closed-end installment loan program, where Avant operates as the administrator and servicer of the program. You were presented with options for loans, and selected a $13,200.00 WebBank loan with a 36-month term and a 35.95% Annual Percentage Rate (“APR”). Your loan request was subsequently approved, and you signed a loan agreement detailing the full terms of the WebBank loan on August 4, 2016. The rates and terms of your loan were clearly and fully disclosed on the company website, during the loan request process, and in your loan agreement. Please note, the Servicemembers Civil Relief Act (“SCRA”) provides a limit for the maximum rate of interest that can be charged for debts incurred before military service. To qualify for the reduced interest rate for your installment loan serviced by Avant under the SCRA, you would need to have entered into the loan agreement prior to being placed on active duty military service.On October 12, 2016, you contacted Avant to request relief under the SCRA and provided documentation regarding deployment orders. Following receipt of this request, Avant reviewed the Department of Defense Manpower Data Center (“DMDC”) to determine the start date of your active duty status. Per the DMDC, your active duty status began on July 8, 2016. The DMDC report indicates that you were already on active duty status when you initiated your loan request and agreed to the rates and terms of your installment loan. Accordingly, Avant determined that you do not qualify for a reduction of your APR under the SCRA. Avant contacted you via email on October 17, 2016, and informed you of this determination. If you find that you are having difficulty making your payments, please do not hesitate to contact Customer Support at [redacted] or at [redacted] to discuss your various repayment options.We trust this explanation resolves this matter. At Avant, we go to great lengths to ensure a transparent and customer-focused experience. If you have any additional questions or concerns, please contact our Compliance Department directly at [redacted]. We appreciate the opportunity to serve you. Sincerely,Avant Compliance Department

Dear [redacted] We are in receipt of your complaint with the Revdex.com (Complaint ID # [redacted]. We are sorry to hear that you are dissatisfied with your customer experience with Avant. Here at Avant, we pride ourselves in providing excellent service to all of our customers and...

take all feedback seriously.As you know, Avant contacted you on April 14, 2016, and provided an explanation of the adjustments that had been made to your account following investigation of your complaint. You indicated you were satisfied with this resolution.  Accordingly, Avant considers this matter resolved. Here at Avant, we go to great lengths to ensure a transparent and customer-focused experience. If you have any additional questions or concerns, please contact our Compliance Department directly at [redacted] We appreciate the opportunity to serve you. Sincerely,Avant Compliance Department

Dear [redacted],       We are in receipt of your complaint with the Revdex.com (Complaint
ID # [redacted]). We are sorry to hear that you are dissatisfied with your
experience with Avant. Here at Avant we pride ourselves in providing excellent
service to...

all of our customers and take all feedback seriously.As you know, the issue regarding
your account was resolved telephonically on November 18, 2015 and you indicated
that you were satisfied with the result. We apologize for any inconvenience.We trust this explanation resolves
this matter. Here at Avant we go to great lengths to ensure a transparent and
customer focused experience. If you have any additional questions or concerns,
please contact our Compliance Department directly at [email protected]. We
appreciate the opportunity to serve you.      Sincerely, Avant Compliance Department

Initial Business Response /* (1000, 5, 2015/08/10) */
Dear [redacted]
We are in receipt of your complaint with the Revdex.com (Case #XXXXXXXX). We are sorry to hear that you are dissatisfied with your customer experience with Avant. Here at Avant we pride ourselves in providing...

excellent customer service to all of our customers and take all feedback seriously.
As requested, we have investigated your account and determined that we scheduled your payment to be debited from your account no earlier than Monday, July 20, 2015. Please be advised that all payments made via ACH must be set up at least one business day in advance. Consequently, the payment file for your July 20, 2015 installment was sent to your financial institution on Friday, July 17, 2015, the preceding business day. Your financial institution may have quarantined the funds early in order to secure the transaction.
Additionally, our records indicate that you contacted Avant telephonically on July 28, 2015. During this call, you requested to have the ACH payment in the amount of $180.36 applied to your August 20, 2015 installment. Consequently, your next installment will be due on September 21, 2015. You also requested to update the bank account on file, and you were informed that a voided check, bank statement, or official bank document would be needed in order to change the bank account. Please note that the document must contain your name, the name of your financial institutions, the full routing and account numbers, and whether the account is a checking or savings account. At this time, none of the requested documentation has been received by Avant.
As a courtesy, Avant is willing to refund the Non-Sufficient Funds fee assessed by your bank. In order to do so, however, Avant will need a bank statement or transaction summary showing the exact amount of the fee. We apologize for any inconvenience you may have experienced.
Here at Avant we go to great lengths to ensure a transparent and customer focused experience. If you have any additional questions or concerns, please contact our Compliance Department directly at [redacted]@Avant.com. We appreciate the opportunity to serve you.
Sincerely,
Avant Compliance Department

Dear [redacted]We are confident we comply with all applicable state and federal rules, laws, and regulations. The terms of our installment loans are clearly and fully disclosed during the application process, on the company website, and on your loan agreement prior to signing. Additionally, there are no pre-payment penalties for making early or additional payments.Please note your signed loan agreement explicitly states under the “Interest” section that “simple interest [will accrue] on the outstanding principal balance, from January 13, 2015 through the earlier of the date your final payment is due or the date the Loan is paid in full, at the daily rate of 0.09849315%, which corresponds to an annual rate of 35.95%”.Additionally, under the “Application of Payments” section, it is clearly stated that “Payments will be applied first to outstanding charges, if any and accrued interest and then to principal.” After thoroughly reviewing your account, we have confirmed that all payments have been applied in accordance with the terms of your loan agreement.If you have any additional questions or concerns, please contact our Compliance Department directly at [email protected]. We appreciate the opportunity to serve you.Sincerely,Avant Compliance Department

Dear [redacted]We are in receipt of your complaint with the Revdex.com (Complaint ID # [redacted]). We are sorry to hear that you are dissatisfied with your customer experience with Avant. Here at Avant, we pride ourselves in providing excellent service to all of our customers and...

take all feedback seriously.As you know, on April 5, 2016, Avant contacted you telephonically at which time you were advised that the issue affecting your payment plan had been resolved, and the payment plan had been reinstated. Furthermore, you were informed that the credit reporting for your account had not been negatively affected by this issue. You indicated that you found this explanation to be satisfactory. Here at Avant, we go to great lengths to ensure a transparent and customer-focused experience. If you have any additional questions or concerns, please contact our Compliance Department directly at [email protected]. We appreciate the opportunity to serve you.Sincerely,Avant Compliance Department