Avant, LLC

Complaint: [redacted]
I am rejecting this response because:The Avant company stated that they could not give me a lower percentage on the interest rate they charged me due to my credit. I'm not sure what they were looking at because at that time frame I was approved for higher increases on my credit cards through Capitol One and Wells Fargo and in addition I was pre approved for a new car loan which I declined at this time. If in fact my credit was not good enough as they stated, I would not have been able to get better high profile lenders and rate increases. It is troubling to know that this business is charging such extreme amounts to consumers when they are in need to better themselves. I have clearly established myself and have worked hard to obtain better credit. I want to have a lower interest rate so I can pay off this loan and be finished with it. Thank you
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Avant did receive other written correspondence but is claiming that they did not receive this written request. Avant should remove the late payment from his credit report. They are being discriminative because they did receive the request. Bad business practices. This is the reason we paid the loan off and will never use Avant again or tell any service member to use AVANT. 
Sincerely,
[redacted]

Final Consumer Response /* (2000, 5, 2015/05/06) */
Re: Revdex.com Complaint Case# [redacted] (Ref#XX-XXXXXXXX-XXXXXXXX-X-XXX)
1 message
[redacted] Tue, May 5, 2015 at 10:14 PM
To: "Revdex.com (Do Not Reply To This Email Address)"
They credited and closed the account as requested....

I've tried to close the issue multiple times but your site keeps timing out in [redacted]

Dear [redacted]We are in receipt of your complaint with the Revdex.com (Complaint ID # [redacted]. We are sorry to hear that you are dissatisfied with your customer experience. At Avant, we pride ourselves in providing excellent service to all of our customers and take all feedback...

seriously.As you know, on July 8, 2016, Avant contacted you via telephone in order to resolve this matter. During this call you were advised that the decision date for you refinance application had been delayed due to the verification process. Please note that our loan inquiry process includes certain industry standard verification checks to verify your identity and guard against fraud. We take our commitment to preventing identity theft and fraud very seriously. We apologize for any inconvenience this may have caused. With the completion of the verification process, your refinance request was approved and your loan has since been funded. Additionally, we have been unable to substantiate your claims that customer service representatives failed to call you back. However, we use all customer feedback to improve our processes, and hope to make this experience easier over time. We apologize for any inconvenience you may have experienced as a result of our customer service.We trust this explanation resolves this matter. If you have any additional questions or concerns, please contact our Compliance Department directly at [redacted]. We appreciate the opportunity to serve you.Sincerely,Avant Compliance Department

Dear Richardson [redacted],We are in receipt of your complaint with the Revdex.com (Complaint ID # 10983136). Accordingly, an investigation into your account is pending. Pursuant to Avant's communication with the Revdex.com, a response to your complaint will be provided no...

later than December 27, 2015.If you have any immediate questions or concerns, please contact our Compliance Department directly at [email protected]. We appreciate the opportunity to serve you.Sincerely,Avant Compliance Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear [redacted]We are in receipt of your complaint with the Revdex.com (Complaint ID # [redacted]). We are sorry to hear that you are dissatisfied with your customer experience. At Avant, we pride ourselves in providing excellent service to all of our customers and take all...

feedback seriously.On February 8, 2016, you submitted documentation to update your bank account. Upon review, it was determined that the submitted documentation was insufficient. That same day, Avant contacted you via e-mail requesting the proper documentation to perform the update.On February 19, 2016, you contacted Avant via e-mail regarding the process to update your bank account. On February 22, 2016, Avant replied to your email, informing you that you had not provided sufficient documentation to update your bank account. Additionally, Avant provided information on what documents were sufficient to update your bank account.On February 26, 2016, you contacted Avant telephonically and made your February installment payment via credit card. At this time, you informed Avant you had obtained sufficient documentation to update your bank account. Accordingly, Avant advised you to submit your documents so your bank account could be updated. On October 11, 2016, you contacted Avant via email and asked to update your credit card information on file. On October 13, 2016, Avant informed you that, although you may make payments via credit card, this information is not stored within the Avant system. Additionally, Avant provided you with information on how you may update your bank account.Upon receipt of you dispute with the Revdex.com, Avant performed an in-depth review of your account. Following this investigation, Avant has determined that you have not provided sufficient documentation to update your bank account. Furthermore, we have been unable to substantiate your claim that you contacted Avant telephonically on or around October 10, 2016, to update your bank account.In an effort to assist you in returning your account to good standing, Avant will allow you to provide the proper documentation after the account number and routing number on file have been updated. You can contact Customer Support at [redacted] to update your bank account over the phone. Please note, proper documentation will still be required following the update of the bank account on file.We trust this explanation resolves this matter. At Avant, we go to great lengths to ensure a transparent and customer-focused experience. If you have any additional questions or concerns, please contact our Compliance Department directly at [redacted] We appreciate the opportunity to serve you.Sincerely,Avant Compliance Department

Dear Jeffrey [redacted],We are in receipt of your complaint with the Revdex.com (Complaint ID # 11017341). We are sorry to hear that you are dissatisfied with your customer experience with Avant. Here at Avant we pride ourselves in providing excellent customer service to all of our...

customers and take all feedback seriously.On January 5, 2015, you applied for a loan via www.Avant.com. On this same date you were approved for a loan in the amount of $13,800.00 and you signed your loan agreement. Please note that the terms of your installment loan were clearly and fully disclosed on the company website, during the loan request process, and in your loan agreement prior to signing. Furthermore, Avant is confident that we comply with all applicable state and federal rules, laws, and regulations. Once issued, the terms of a loan are fixed until the loan is repaid in full.On June 16, 2015, you contacted Avant via e-mail and provided military orders showing that you were on active duty on Active Guard or Reserve status, starting May 5, 2013 and ending May 4, 2019. As your loan was funded after the start of your active duty status, the loan is not subject to regulation under the Servicemembers Civil Relief Act (“SCRA”). Later on June 16, 2015, Avant responded via e-mail advising you that you are not eligible for a reduced Annual Percentage Rate (“APR”). On October 1, 2015, you contacted Avant telephonically to again request SCRA relief on your loan. You advised Avant that you received new orders. During this call, Avant requested that you submit either a copy of the enlistment or military orders calling you to active duty service, a properly completed Department of Defense Short Form, or an official letter on letterhead from your commanding officer in order to reevaluate your eligibility. On October 5, 2015, Avant contacted you via e-mail regarding your request, inviting you to submit documents regarding your active duty status. On that same day, you provided Permanent Change of Station orders to Avant via e-mail. On October 15, 2015, after thoroughly reviewing the documents provided, DMDC reports, as well as your account, Avant again determined that it was unable to lower the APR of your loan, and provided you with notice via e-mail. Here at Avant we go to great lengths to ensure a transparent and customer focused experience. If you are having difficulty making payments, please contact us at 1-800-712-5407 and one of our payment specialists would be happy to discuss various repayment options. If you have any additional questions or concerns, please contact our Compliance Department directly at [email protected]. We appreciate the opportunity to serve you.Sincerely,Avant Compliance Department

Dear [redacted], We are in receipt of your complaint with the Revdex.com (Complaint ID # [redacted]). We are sorry to hear that you are dissatisfied with your customer experience. At Avant, we pride ourselves in providing excellent service to all of our customers and take all...

feedback seriously.As you know, on May 11, 2017, you called Avant inquiring about the settlement options available to you for your [redacted] installment loan serviced by Avant. [redacted] is the credit issuer for the Avant Platform, a closed-end installment loan program, where Avant operates as the administrator and servicer of the program. That same day you agreed to a settlement offer for a total settlement amount of $7,351.57.On June 12, 2017, you contacted Avant via telephone in order to schedule a payment via ACH to complete the terms of a settlement offer provided by Avant on May 11, 2017. During this call you requested a settlement confirmation letter. Please be advised that we are unable to send settlement confirmation letters until the loan enters a settled status.On June 21, 2017, after confirming that the payment made on June 12, 2017 had successfully cleared and would not return, the remaining balance of your loan was charged off. On June 27, 2017, per your request, a settlement confirmation letter was sent via email and mail to the addresses on file confirming that, as of June 21, 2017, your loan with Avant has been settled in full. We are confident that we comply with all applicable state and federal rules, laws, and regulations.Additionally, please be advised that we have recently furnished information regarding the closure of your account to the three major credit reporting agencies: TransUnion, Experian, and Equifax. We can confirm, as of this message that all three bureaus are accurately reporting your account as settled.Furthermore, please be advised that, just like your original loan request, your request for refinance was considered in accordance with [redacted]’s established credit policy. Rates are determined on an individual basis and are based on a number of factors including your credit score, repayment history, debt to income ratio, etc. The rates and terms of your installment loan were clearly and fully disclosed on the company website, during the application process, and in your loan agreement.We trust this explanation resolves this matter. At Avant, we go to great lengths to ensure a transparent and customer-focused experience. If you have any additional questions or concerns, please contact our [redacted] Department directly at [redacted]@Avant.com. We appreciate the opportunity to serve you. Sincerely,Avant [redacted] Department

Dear [redacted]Thank you for your comments. As we have previously mentioned, we have thoroughly investigated your account and confirmed that your account is being reported to the credit bureaus accurately. If you are facing financial hardship or are having difficulty making payments, please reach out to our Payments Team at [redacted]@avant.com to discuss various repayment options.If you have any additional questions or concerns, please contact our Compliance Department directly at [redacted]@Avant.com. We appreciate the opportunity to serve you.Sincerely,Avant Compliance Department

Dear [redacted],We are in receipt of your complaint with the Revdex.com (Complaint ID # [redacted]). We are sorry to hear that you are dissatisfied with your customer experience. At Avant, we pride ourselves in providing excellent service to all of our customers and take all feedback...

seriously.As you know, on February 10th, 2017, Avant was inadvertently sent a cashier’s check made out to a different private financial institution by your bank which was subsequently credited to your Avant account. Please note that checks sent to Avant are automatically processed by our paper check processing service. We apologize for any inconvenience this may have caused.  Please note that we have contacted your financial institution regarding this matter, and they have requested that you contact them directly in order to stop payment for this check. Alternatively, you may email us at [redacted] with your desired method of reimbursement and we will be happy to refund the payment directly. At Avant, we go to great lengths to ensure a transparent and customer-focused experience. If you have any additional questions or concerns, please contact our Compliance Department directly at [redacted]. We appreciate the opportunity to serve you.Sincerely,Avant Compliance Department

Dear [redacted], We are in receipt of your complaint with the Revdex.com (Complaint ID #[redacted]). We are sorry to hear that you are dissatisfied with your customer experience. As you know, on April 25th, 2017, you submitted an application for credit with Avant for a [redacted] installment...

loan.  [redacted] is the credit issuer for the Avant Platform, a closed-end installment loan program, where Avant operates as the administrator and servicer of the program. [redacted] and Avant are confident that each fully complies with all applicable state and federal rules, laws, and regulations.  As you are aware, during the loan request process, you consented to a hard credit inquiry being conducted on your credit report when submitting your application for final review.  As this inquiry was authorized and properly agreed to, we are unable to remove it from your credit report. Please note that, in accordance with [redacted] commitment to preventing identity theft and fraud, Avant employs several industry standard verification checks in the final review process to verify the identity of each applicant.  Upon review of your account, we have found that Avant was unable to verify all the necessary information submitted in connection with your loan request at the time it was made.  As a result, your application was declined.  Please be advised that, here at Avant, we pride ourselves in providing excellent service to all of our customers and take all feedback seriously.  We apologize your experience did not meet these expectations and we encourage you to re-apply.  If you choose to re-apply, please note that since 30 days have elapsed since the date of the initial submission of your application, a second hard inquiry may be required in order to continue with the loan request process. We trust this explanation resolves this matter. At Avant, we go to great lengths to ensure a transparent and customer-focused experience. If you have any additional questions or concerns, please contact our [redacted] Department directly at [redacted]@Avant.com. We appreciate the opportunity to serve you. Sincerely, Avant [redacted] Department

Dear
[redacted]We
are in receipt of your complaint with the Revdex.com (Complaint ID
# [redacted] We are sorry to hear that you are dissatisfied with your customer experience
with Avant. Here at Avant we pride ourselves in providing excellent customer
service to all of our...

customers and take all feedback seriously.According
to our records, you submitted a loan request via www.Avant.com on November 22,
2015. On this same date, you signed your Loan Agreement and completed your
application. At this time, you were preapproved for a loan in the amount of $2,500.00. In
order to fulfill our commitment to responsible lending, all loan requests go
through an online final review process after pre-approval. Our verifications
team does an extremely thorough job ensuring that your documents and
information is valid in order to prevent identity theft and fraud. Verifying
amount and stability of income is an important part of decisioning a loan.On
November 23, 2015, Avant attempted to verify your employment using the contact
number for your employer provided by you during the loan request process, but
was unable to reach anyone. On this same date, you contacted Avant telephonically
and requested to cancel your application. Accordingly, Avant provided you with
an expired application notice, which we provide every customer whose loan
request is cancelled or expired. The notice is designed to help consumers by
providing transparency to the credit underwriting process and requires the
creditor to explain the reasons adverse action was taken.On
November 30, 2015, you contacted Avant telephonically and stated that you
wished to continue the loan request process. Accordingly, a new request was
opened. Later this same day, Avant again attempted to verify your employment
using the contact number for your employer provided by you during your loan
request process, but was unable to reach anyone. On
December 1, 2015, Avant attempted to verify your employment a third time by
contacting the number provided by you during your loan request process, and
again, was unable to reach anyone. On
December 3, 2015, you contacted Avant via telephone to get an update regarding
the verification process. You were advised that Avant has been unable to reach
anyone in the Human Resources department for your employer, and it was
requested that you provide contact information for a direct supervisor in order
to complete the verification process. You stated that you did not wish for your
supervisor to be contacted, and declined to provide additional contact
information. Accordingly, Avant was unable to complete the verification
process.On
December 7, 2015, your loan request expired due to inactivity. Accordingly, an
expired application notice will be sent to the address on file. Please note
that adverse action was only taken on your credit application because it was
incomplete, therefore you are still able to reapply at your convenience, if you
choose to do so.Here
at Avant we go to great lengths to ensure a transparent and customer focused
experience. If you have any additional questions or concerns, please contact
our Compliance Department directly at [email protected]. We appreciate the
opportunity to serve you.Sincerely,Avant
Compliance Department

Dear [redacted]We are in receipt of your complaint with the Revdex.com (Complaint ID # [redacted]). We are sorry to hear that you are dissatisfied with your customer experience with Avant. Here at Avant we pride ourselves in providing excellent service to all of our customers and take...

all feedback seriously.As you know, Avant contacted you via telephone on March 1, 2016 regarding this matter. You were advised that, due to an isolated system issue, the payoff quote provided to you in the amount of $1,593.41 was lower than the outstanding balance of your account, resulting in a small remaining balance once a payment in this amount was processed. However, as a courtesy, this remaining balance has been waived. Accordingly, we consider this matter resolved.Here at Avant we go to great lengths to ensure a transparent and customer focused experience. If you have any additional questions or concerns, please contact our Compliance Department directly at [email protected]. We appreciate the opportunity to serve you. Sincerely,Avant Compliance Department

Complaint: 11118891
I am rejecting this response because:  Response does not address the issue of customers being mislead into believing they are approved for a loan when in fact they are not.  The response also states Avant then called me to say I was eligible for a loan, only after I filed this complaint, however that was not made clear.  I feel a letter or an email should have been sent to clarify your intentions as my first experiences with Avant were via telephone and were confusing.
Sincerely,
Mary [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear [redacted] We are in receipt of your complaint with the Revdex.com (Complaint ID # [redacted]). We are sorry to hear that you are dissatisfied with your customer experience with Avant. Here at Avant, we pride ourselves in providing excellent service to all of our customers...

and take all feedback seriously.On January 12, 2016, you contacted Avant and informed us you were sending in a paper check in the amount of $13,734.81 in an attempt to pay off your loan balance. As you are aware, on January 29, 2016, you contacted Avant and informed us you had put a stop payment on the paper check as the check had not yet been received by Avant. On February 1, 2016, Avant received your paper check. The paper check was posted to your account the following day, in accordance with our regular accounting procedures. Please note, paper checks are applied to your account effective the date they are received.Also on February 1, 2016, you scheduled an ACH payment for $13,734.81 and requested this amount be honored to pay off your loan. This ACH payment was processed on February 2, 2016 as scheduled by you.On February 4, 2016, your paper check returned as a result of the stop payment. Due to an isolated process issue, a refund was processed for the ACH payment. Consequently, both attempted payments were not successfully received by Avant and your account remained open. We apologize for any inconvenience this has caused. As you are aware, Avant contacted you via email on April 25, 2016, and confirmed that both payments had returned and that Avant would honor a payment of $13,734.81 to pay off your loan. On April 26, 2016 you contacted Avant and scheduled this payment for April 27, 2016. Upon receipt of this payment, your loan was paid in full. On May 3, 2016, Avant filed an update with the credit reporting agencies regarding your account. Please be advised that the credit reporting agencies follow their own policies for updating credit reports and this update may not be immediately reflected on your credit report. Avant has attempted to contact you telephonically in an effort to inform you of this resolution but has been unable to reach you. We trust this explanation resolves this matter. Here at Avant, we go to great lengths to ensure a transparent and customer-focused experience. If you have any additional questions or concerns, please contact our Compliance Department directly at [redacted]. We appreciate the opportunity to serve you. Sincerely,Avant Compliance Department

Dear [redacted],We are in receipt of your complaint with the Revdex.com (Complaint ID #[redacted]). We are sorry to hear that you are dissatisfied with your customer experience. At Avant, we pride ourselves in providing excellent service to all of our customers and take all feedback...

seriously.As you know, Avant contacted you via telephone on April 7th, 2017 and advised that your loan was improperly declined due to an isolated process issue impacting verification of your stated income. This issue has since been resolved and you indicated that you were satisfied with the result.  We apologize for any inconvenience.We trust this explanation resolves this matter. At Avant, we go to great lengths to ensure a transparent and customer-focused experience. If you have any additional questions or concerns, please contact our Compliance Department directly at [redacted]. We appreciate the opportunity to serve you.Sincerely,Avant Compliance Department

Dear [redacted]We are in receipt of your complaint with the Revdex.com (Complaint ID # [redacted]). We are sorry to hear that you are dissatisfied with your customer experience. At Avant, we pride ourselves in providing excellent service to all of our customers and take all feedback...

seriously.As you are aware, on December 3, 2017, you initiated an application for a [redacted] installment loan via the Avant Platform using a code from a pre-screen offer letter. [redacted] is the credit issuer of the Avant Platform, a closed-end installment program, where Avant operates as the administrator and servicer of the program. All applications are considered in accordance with [redacted]’s established credit policy. We adamantly deny the use of any misleading marketing or advertising practices. Please be advised that pre-screen offers are based in part on information contained in your credit report indicating that you meet certain criteria and, as stated in the letter, the offer is not guaranteed if you no longer meet the criteria used to screen you for the offer, or if you do not meet additional criteria needed to be creditworthy for the offer.Based on the information you submitted, it was determined that you did not qualify for a product at that time. Your loan request was declined per the established credit policy and notice of the decline was provided via email. We believe our marketing practices are fair and equitable as all applications for credit are determined on an individual basis and are based on a number of factors including your credit score, repayment history, debt to income ratio, etc. If you would like a written explanation as to why we were unable to approve you, please contact us and a list of denial reasons will be sent to the e-mail address on file.Additionally, we are in receipt of your request to opt out of future offer letters and have updated your account accordingly. To opt out of future offer letters please visit www.optoutprescreen.com or contact the Consumer Reporting Agency toll-free at [redacted]. You can also request to be removed from future mailings by contacting the credit bureaus at the following address:[redacted] Options P.O. Box 740123, Atlanta, GA 30374-0123[redacted]Opt Out Request[redacted]Woodlyn, PA 19094-0505[redacted] Consumer Opt Out[redacted]Allen, TX 75013Both [redacted] and Avant are confident we comply with all applicable state and federal rules, laws, and regulations. We trust this explanation resolves this matter. At Avant, we go to great lengths to ensure a transparent and customer-focused experience. If you have any additional questions or concerns, please contact our [redacted] Department directly at [redacted]@Avant.com. We appreciate the opportunity to serve you and welcome you to reapply after 30 days.Sincerely,Avant [redacted] Department

Dear Percy [redacted],Please be advised, as stated in our initial response to your Revdex.com complaint, Avant does not require that you connect your bank account to our online income verification tool.  Furthermore, Avant provided alternative measures to verify your income during the application process and telephonically during the verification process. In processing your loan request, Avant was unable to verify income from a pay stub alone. Subsequently, Avant informed you that the bank account on file needed to be updated to the account where you receive your income. Please be advised, this is for verification purposes only. If approved, you are permitted to update your bank account to a different personal account.Additionally, we are confident that all marketing practices are fair and equitable. Please note that if sufficient documentation is provided during the loan request process, a decision can be made as early as that same day. Funds are deposited into the bank account on file between 1-3 business days after final approval. Avant provided this information to you telephonically and it is also stated on our website.We trust this explanation resolves this matter. Here at Avant, we go to great lengths to ensure a transparent and customer-focused experience. If you have any additional questions or concerns, please contact our Compliance Department directly at [email protected]. We appreciate the opportunity to serve you.Sincerely,Avant Compliance Department