Avant, LLC

Dear [redacted],We are in receipt of your complaint with the Revdex.com (Complaint ID # [redacted]). We are sorry to hear that you are dissatisfied with your customer experience with Avant. Here at Avant, we pride ourselves in providing excellent service to all of our customers...

and take all feedback seriously.On January 4, 2016, you submitted an inquiry for credit and subsequently executed a loan agreement outlining the terms of the loan. Please be advised that your loan is a simple interest loan and interest accrues daily on the outstanding principal balance. Payments will be applied first to outstanding charges, if any, then to accrued interest and then to principal.On January 29, 2016, you contacted Avant Customer Support via e-mail and inquired about the process for updating the bank account on file. That same day, Avant responded to your inquiry via e-mail and requested the appropriate documents to perform this update. Later that day, you contacted Avant Customer Support via online chat and requested a payment deferment for your first installment. Subsequently, Avant complied with your request and again requested the appropriate documents to update the bank account on file.On February 8, 2016, you submitted documentation to update your bank account. Upon review, it was determined that the submitted documentation was insufficient. That same day, Avant contacted you via e-mail requesting the proper documentation to perform the update. On February 19, 2016, your installment payment returned and your account fell into a “late” status. That same day, you contacted Avant Customer Support via online chat. Avant informed you that you must contact the Payments Department as your loan was now in a “late” status. Avant provided you with the proper e-mail address and phone number to contact the Payments Department. Later that day, you contacted the Payments Department via e-mail regarding the process to update the bank account on file.On February 22, 2016, Avant contacted you via e-mail explaining that you did not provide sufficient documentation to update your bank account. On February 26, 2016, you contacted Avant telephonically to make your February installment. Upon receipt of this payment, your account reverted back to a “current” status. We trust this explanation resolves this matter. Here at Avant, we go to great lengths to ensure a transparent and customer focused experience. Thus, if you are facing financial difficulty or are having trouble making payments, we encourage you to contact with the Payments Department at [redacted] to discuss various repayment options.If you have any additional questions or concerns, please contact our Compliance Department directly at [redacted]. We appreciate the opportunity to serve you.Sincerely,Avant Compliance Department

Initial Business Response /* (1000, 5, 2015/08/31) */
Dear [redacted]
We are in receipt of your complaint with the Revdex.com (Case #XXXXXXXX). We are sorry to hear that you are dissatisfied with your customer experience. Here at Avant we pride ourselves in providing excellent...

customer service to all of our customers and take all feedback seriously.
As you know, at Avant we report the previous month's account history on a monthly basis, Avant submits reports for each calendar month to the three major credit reporting bureaus. Upon investigation, we have concluded that the information furnished to the credit reporting bureaus regarding your account has been reported accurately and in a timely manner.
Here at Avant we go to great lengths to ensure a transparent and customer focused experience. If you have any additional questions or concerns, please contact our Compliance Department directly at [redacted]@Avant.com. We appreciate the opportunity to serve you.
Sincerely,
Avant Compliance Department
Initial Consumer Rebuttal /* (3000, 7, 2015/09/01) */
I am not satisfied with avant response or resolution. They stated that everything was and has been reported to all 3 major credit bureaus. That is a lie!!!
I would like further assistance in resolving this matter. Thank you
Final Business Response /* (4000, 9, 2015/09/11) */
Dear [redacted]
Thank you for your comments. We regret that you did not find our previous response satisfactory.
In the previous response to your complaint, we confirmed that Avant submits reports for each calendar month to the three major credit reporting bureaus. Reports reflecting the account histories through July 31, 2015 have been submitted and are with each bureau.
As each credit reporting agency follows its own schedule in updating their reporting, please be advised that there may be a delay before the appearance of the updated information on your credit reports.
We trust this explanation resolves this matter. Here at Avant we go to great lengths to ensure a transparent and customer focused experience. If you have any additional questions or concerns, please contact our Compliance Department directly at [redacted]@Avant.com. We appreciate the opportunity to serve you.
Sincerely,
Avant Compliance Department

Complaint: [redacted]
I am rejecting this response because:  The PAPER check as they called it was a CASHIER's check not a personal check.  A cashier's check is as good as cash!  It doesn't require 2 - 3 weeks to clear.
Sincerely,
[redacted]

Initial Business Response /* (1000, 7, 2015/09/14) */
Dear [redacted]
We are in receipt of your complaint with the Revdex.com (Case #XXXXXXXX). We are sorry to hear that you are dissatisfied with your customer experience with Avant. Here at Avant we pride ourselves in providing...

excellent customer service to all of our customers and take all feedback seriously.
As you know, on July 21, 2015, you contacted Avant via email in an effort to change your payment schedule. Avant responded to that email with information regarding the terms of your proposed schedule change and notifying you a response was required acknowledging your consent to the included terms. As that consent was never given, we were unable to update your schedule as requested. Please be advised that for security reasons, all email communications regarding your account must be done via the email address associated with the account.
As a courtesy, we have applied credits to your account relating to any Non-Sufficient Funds charges and late fees related to the August 22, 2015 payment.
As a result of your failure to make your complete August payment, your account has fallen into a "Late" status. Your account must be in a "Current" status in order to effect a payment schedule change. We have attempted to contact you regarding this matter, but have been unable to reach you.
Here at Avant we go to great lengths to ensure a transparent and customer focused experience. If you have any additional questions or concerns, please contact our Compliance Department directly at [redacted]@Avant.com. We appreciate the opportunity to serve you.
Sincerely,
Avant Compliance Department
Initial Consumer Rebuttal /* (3000, 9, 2015/09/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I spoke with the company and they said they would fix it and never did. I gave another consent in August and they disregarded that too.
Final Consumer Response /* (4200, 13, 2015/10/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They lied about their response but what can I do at this point probably nothing
Final Business Response /* (4000, 11, 2015/10/02) */
Dear [redacted]
We are in receipt of the rebuttal pertaining to your complaint with the Revdex.com (Case #XXXXXXXX). In an effort to help restore your account to a "Current" status, Avant attempted to contact you telephonically on multiple occasions prior to responding to the Revdex.com.
As explained in our initial response, your account must be in a "Current" status in order to make a payment schedule change. You provided consent for a payment schedule change on August 25, 2015, but, as a result of your failure to make your complete August installment payment when due on August 22, 2015, you were determined ineligible to request a schedule change at that time.
Please be advised that following your payment on September 22, 2015 your account has been returned to a "Current" status. As such, you are now eligible to request a payment schedule change. To update your payment schedule, please contact Customer Support with your request at X-XXX-XXX-XXXX or by email to [redacted]@Avant.com from the email address associated with your account.
Here at Avant we go to great lengths to ensure a transparent and customer-focused experience. If you have any additional questions or concerns, please contact our Compliance Department directly at [redacted]@Avant.com. We appreciate the opportunity to serve you.
Sincerely,
Avant Compliance Department

Complaint: 11017341
I am rejecting this response because:
Sincerely,
Jeffrey [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
If unusuccessful by 20 Mar 17, I'll continue with repayment as agreed.
Sincerely,
[redacted]

Dear [redacted], We are in receipt of your complaint with the Revdex.com (Complaint ID # [redacted]). We are sorry to hear that you are dissatisfied with your customer experience. At Avant, we pride ourselves in providing excellent service to all of our customers and take all feedback...

seriously. As you are aware, on May 3, 2016, you applied and were approved for a [redacted] installment loan through Avant. [redacted] is the credit issuer for the Avant Platform, a closed-end installment loan program, where Avant operates as the administrator and servicer of the program. As you know, on April 23, 2017, you requested a payoff quote for your loan via your online customer dashboard and were provided with the payoff quote via email. As disclosed in the payoff quote emailed to you, the payoff amount of $9,886.32 assumed that all existing payments scheduled on or prior to the payoff quote date of April 27, 2017 would be successfully made. Please be advised that, at the time you requested the payoff quote, a separate $1,000.15 payment was scheduled to debited from your bank account on file on April 27, 2017.  Accordingly, the payoff quote provided to you assumed that this payment would be made separately from the payoff amount. According to our records, following the payoff amount of $9,886.32 being provided to you, you modified your existing $1,000.15 payment and updated the payment amount to $9,886.32. As a result, on April 27, 2017, your account correctly listed a remaining principal balance of $1,000.15.  On May 8, 2017 and May 17, 2017, you called Avant regarding your account’s remaining balance. During each of these phone calls, you were mistakenly advised that your account was incorrect in listing a remaining principal balance. We apologize for any inconvenience this may have caused. Please be advised that, in accordance with our commitment to a transparent and customer-focused experience, Avant has elected to waive the remaining balance of your account. As a result, your account will be reported as paid in full to the credit bureaus as of April 27, 2017, the date of your final payment. Please note that the credit reporting agencies follow their own policies of updating credit reports and it may take a few days for this update to reflect on your credit report. We trust this explanation resolves this matter. If you have any additional questions or concerns, please contact our Compliance Department directly at [redacted]@Avant.com. We appreciate the opportunity to serve you. Sincerely, Avant Compliance Department

Dear David [redacted],  We are in receipt of your complaint with the Revdex.com (Complaint
ID # 10942391). We are sorry to hear that you are dissatisfied with your
experience with Avant. Here at Avant, we pride ourselves in providing excellent
service to all of our customers and...

take all feedback seriously.Please be advised that your account
has been thoroughly reviewed, and it was determined that you were approved for
a loan on November 4, 2015 with funds set to be issued on or around November 5,
2015. You subsequently contacted Avant on the morning of November 5, 2015,
indicating that you wished to rescind the loan agreement and return the funds.
Avant immediately accommodated this request by assisting you in setting up a
payment for the full loan amount, to be debited on November 6, 2015. You subsequently contacted Avant
again that same day, indicating that you had now decided to keep the loan, and
requesting that this debit be cancelled. Per this request, Avant attempted to
cancel the debit that would return the funds and allow you to keep the loan.Due to an isolated system issue, the
aforementioned debit scheduled to return the funds back to Avant on November 6,
2015 was not cancelled and the payment was debited as initially scheduled. We
apologize for any inconvenience. As you know, Avant contacted you
telephonically on November 16, 2015 regarding your Revdex.com complaint
and informed you of this issue.As a courtesy, Avant has offered to
reimburse any fees you have incurred through your bank as a result of this
issue. As discussed on November 16, 2015, Avant received confirmation that the
payment was unsuccessful on November 13, 2015, and advised you that your
account is now in a “current” status.We trust this explanation resolves
this matter. Here at Avant we go to great lengths to ensure a transparent and
customer focused experience. If you have any additional questions or concerns, please
contact our Compliance Department directly at [email protected]. We
appreciate the opportunity to serve you.      Sincerely, Avant Compliance Department

Dear [redacted]Thank you for your comments. After reviewing your account, Avant has found that all information reported to the credit reporting agencies regarding your account is accurate. Please note that at no time was your account reported as past due to the credit reporting agencies. We have confirmed this fact with all 3 credit reporting agencies. We apologize for our process issue that resulted in your January debit and for any inconvenience we have caused you. As previously stated, we have completed the review of your account, and confirmed that no further payments will be debited from the bank account on file unless we receive your explicit authorization.  As a courtesy, we have also waived your January installment payment.Additionally, we will reimburse any fees assessed to you by your bank.  Please submit documentation in the form of a bank statement or transaction detail showing the disputed debit, as well as the full amount of any fees, so that Avant may begin the reimbursement process. If you have any additional questions or concerns, please contact our Compliance Department directly at [email protected]. We appreciate the opportunity to serve you.Sincerely,Avant Compliance Department

Dear Caroline [redacted],We are in receipt of your complaints with the Revdex.com (Complaint ID # [redacted] and [redacted]). We are sorry to hear that you are dissatisfied with your customer experience. At Avant, we pride ourselves in providing excellent service to all of our customers and take...

all feedback seriously.As you are aware, on June 12, 2017 you applied and were approved for a [redacted] installment loan via the Avant Platform. Please be advised that [redacted] is the credit issuer for the Avant Program, which is a closed-end installment loan program. [redacted] is a Utah-chartered industrial bank, located in Salt Lake City, Utah, and is an FDIC member bank. Federal law gives [redacted] the power to make loans to residents of other states (including the state of California) at the rates permitted by the laws of its home state. [redacted] and Avant are confident that each fully complies with all applicable state and federal rules, laws, and regulations.All loan applications are considered in accordance with [redacted]'s established credit policy. Please be advised that all installment loan terms are clearly and fully disclosed on the company website, during the application process, and prominently displayed on your loan agreement prior to signing. As you know, on July 5, 2017, you initiated an application to refinance your current loan. Note that, just like your original loan request, your request for refinance is considered in accordance with [redacted]’s established credit policy. Rates are once again determined on an individual basis and are based on a number of factors including your credit score, repayment history, debt to income ratio, etc. Based on the information you provided, it was determined that you did not qualify for a [redacted] product at that time. Your loan request was correctly declined and notice of the decline was provided to the email address on file. On September 21, 2017, you contacted Avant to discuss the potential to refinance your loan. As you were correctly advised, we require refinance customers to receive at least $1,000 in additional funds. Also, at least 9 months must have elapsed from your current loan's funding date and payments on the current loan must have been made on time. That same day you applied and it was determined that you did not qualify for a product at that time. We have reviewed your account and confirmed that your application was declined in accordance with established policy. On November 27, 2017 you contacted Avant in order to apply a one-time courtesy to your account, which allows you to move your scheduled payment to the end of the loan’s payment schedule. Subsequently, your installment due December 14, 2017 was moved to July 15, 2020 and confirmation was sent to the email address on file. On January 1, 2018, you contacted Avant requesting to change the due date of your monthly installments. Subsequently, you elected to utilize a full schedule change, starting on January 18, 2018, where all payments will be scheduled for the 18th of the month for the remainder of your loan. Confirmation of this change was sent via email. On January 28, 2018, you contacted Avant, via email, for assistance with your repayment options due to your current financial situation. Please note that, you were correctly advised to call Avant to review the options available for your account. According to our records, Avant has not received the aforementioned phone call regarding your account. Please be advised that, you may qualify for one or more forbearance options. If you are having difficulty with making payments, please contact us at 1-800-712-5407 and one of our representatives will be glad to assist you. We trust this explanation resolves this matter. At Avant, we go to great lengths to ensure a transparent and customer-focused experience. If you have any additional questions or concerns, please contact our Compliance Department directly at [email protected]. We appreciate the opportunity to serve you.Sincerely,Avant Compliance Department

Dear [redacted],We are in receipt of your complaint with the Revdex.com (Complaint ID # [redacted]. We are sorry to hear that you are dissatisfied with your customer experience. At Avant, we pride ourselves in providing excellent service to all of our customers and take all feedback...

seriously.On April 11, 2016, you initiated an application for credit for a [redacted] installment loan issued through the Avant Platform. [redacted] is the credit issuer for the Avant Platform, a closed-end installment loan program, where Avant operates as the administrator and servicer of the program. Based on the information you provided, Avant presented you with rates and terms of available [redacted] products. All applications for [redacted] products are considered in accordance with [redacted] established credit policy. You selected a 36-month, $15,000.00 installment loan with a 35.95% Annual Percentage Rate and submitted your application for final review. On April 13, 2016, you contacted Avant regarding verification of your application information. During this call, you inquired about the possibility of applying to refinance the loan in order to potentially lower the interest rate and receive additional funds. In response to your concern with the interest rate, the Customer Support representative informed you that your loan agreement does not contain any fees for pre-payment and therefore paying early could reduce the amount of interest that you owe under the terms of the agreement. You were also informed that you would have the ability to apply to refinance the loan or, alternatively, you could apply for a new installment loan after paying off your loan in full and waiting five days. At no time were you advised that you were guaranteed to qualify for a refinance product, nor did the representative state that you would be eligible to apply after having the loan for six months.  You subsequently signed a loan agreement detailing the rates and terms of your installment loan. The rates and terms of your loan were clearly and fully disclosed on the company website, during the application process, and in your loan agreement. Your loan request was approved, and notice of the approval was provided via email. This notice included a copy of your signed loan agreement.Please note, a refinance product is available to eligible customers, however eligibility is not guaranteed. As you were advised in a call on October 18, 2016, the current minimum amount of time a customer with an active loan must wait to be eligible to be approved for a refinance product is nine months, per the established credit policy. Please note that this requirement is subject to change. Meeting the minimum requirement for the amount of time a loan must be open to be eligible to apply for refinance does not guarantee that an application to refinance an existing product will be approved.We have reviewed your account and confirmed that your October 9, 2016, October 18, 2016, December 12, 2016, and February 7, 2017 applications for refinance were correctly declined in accordance with the established credit policy. Please note that rates are determined on an individual basis and are based on a number of factors, including your credit score, repayment history, debt-to-income ratio, etc.We trust this explanation resolves this matter. At Avant, we go to great lengths to ensure a transparent and customer-focused experience. If you have any additional questions or concerns, please contact our [redacted] Department directly at [redacted]@Avant.com. We appreciate the opportunity to serve you. Sincerely,Avant [redacted] Department

Complaint: [redacted]
I am rejecting this response because:  Avant states they were not able to verify my monthly income which is false.  I was required to give them my bank's Login and Password so they could see my bank statements and verify my Social Security Deposit amount.  Avant either does not bother to check or someone who was supposed to check dropped the ball.  In either case, I want my debt consolidation loan funded.  I will be happy to give them access to my account again, if that is truly the reason the loan is not being funded.
Sincerely,
[redacted]

Dear [redacted]We are in receipt of your complaint with the RevDex.com (Complaint ID #[redacted]). We are sorry to hear that you are
dissatisfied with your customer experience with Avant. Here at Avant we pride
ourselves in providing excellent customer service to all of our customers...

and
take all feedback seriously.Please note that you were selected through a
pre-screening process based on your credit history with data from [redacted] According
to our records, on August 28, 2015 and on November 4, 2015, you were sent pre-screen
letters containing offers for a personal unsecured
installment loan. As disclosed in each letter, the
offer is not guaranteed if you no longer meet the credit criteria used to
screen you for the offer or you do not meet additional criteria needed to be
creditworthy for the offer. Credit is determined on an individual basis and is
based on a number of factors including your credit score, repayment history,
debt to income ratio, etc., which are evaluated upon submitting a request for a
loan.Upon receipt of these letters, you submitted inquiries
for credit on September 16, 2015 and on November 15, 2015, respectively. Your
loan requests were declined and you accordingly received Notices of Adverse
Action via email, indicating that you were not eligible for a loan. Please be advised that [redacted] is the credit issuer
for the Avant Program, which is a closed-end installment loan program. [redacted]
is a Utah-chartered industrial bank, located in [redacted], and is an
FDIC member bank. All loan requests are considered in accordance with [redacted]'s
established credit policy. [redacted] and Avant strive to fully comply with all
applicable state and federal rules, laws, and regulations.To find out more about your loan requests and why you
were declined, please contact us at [email protected] and we would be happy
to submit your request.Here at Avant we go to great lengths to ensure a
transparent and customer focused experience. If you have any additional
questions or concerns, please contact our Compliance Department directly at
[email protected]. We appreciate the opportunity to serve you.Sincerely,Avant Compliance
Department

Dear [redacted]We are in receipt of your complaint with the Revdex.com (Complaint ID # [redacted]). We are sorry to hear that you are dissatisfied with your customer experience. At Avant, we pride ourselves in providing excellent service to all of our customers and take all...

feedback seriously.According to our records, you have contacted Avant on several occasions requesting that the negative information on your credit report be removed. In each instance, Avant timely reviewed your account and confirmed the accuracy of the credit reporting. Accordingly, Avant responded to each of your requests informing you that, per the Fair Credit Reporting Act (FCRA), we are unable to remove any information from your credit report which is found to be accurate and complete.Upon receipt of this complaint, we have once again reviewed your account and confirmed that the information reported to the credit reporting agencies on behalf of your account is accurate. According to our records, you failed to make any installment payments from December 2014 through September 2015. As a result, your account was accurately reported as late to the credit reporting agencies for these periods. On September 15, 2015, you agreed to a Long Term Payment Plan in order to lower your monthly installment amount and return your account to good standing. Per the terms of the Long Term Payment Plan Agreement, your account would be reported to the credit reporting agencies as current under a loan modification while on the plan. Accordingly, your account was reported as current under a loan modification to the credit reporting agencies for the month of September. On October 5, 2015, you made your first Long Term Payment Plan payment. Your account was subsequently reported as current under a loan modification for the month of October.On November 5, 2015, you failed to make your scheduled Long Term Payment Plan payment. Per the terms of the Payment Plan agreement, if any payment is not made within 10 days of the due date, the plan will be deactivated and the original repayment schedule will be reinstated. As the payment was not made by November 15, 2015, the plan was deactivated and your account reverted to a severely past due status. Consequently, your account was reported as past due as of November 30, 2015.On December 8, 2015, you settled your account with Avant for less than the full balance, and a confirmation email was sent to the email address on file that same day. This communication clearly states “the fact that the loan has been settled will be reported to credit bureaus and your credit rating may be affected as a result.” Accordingly, your account was accurately reported as settled to the credit reporting agencies as of December 8, 2015. On October 1, 2016, Avant received documentation from you claiming that Avant continued to request payments following settlement of your account, and that Avant had previously agreed to remove the tradeline from your credit report. Please note that Avant has been unable to substantiate either of these claims. The documentation received by Avant also stated that multiple accounts reported to the credit reporting agencies were fraudulent, and contained a police report in connection with this claim. However, no mention of Avant was made on this report. Upon receipt of this documentation, Avant sent a request to the address associated with your account advising that, if you believe your Avant account was opened fraudulently, Avant would investigate the matter upon receipt of a police report specifically mentioning Avant, as well as a copy of a government-issued photo ID. To date, the requested documentation has not been received.Please note that at no time did Avant advise [redacted] that the reporting on your account was inaccurate, nor did Avant provide either bureau with information stating that the reporting should be removed. Each bureau follows its own processes and procedures and, as a result, the decision to remove the tradeline from your report may have been made independently by each bureau. As previously stated, per the Fair Credit Reporting Act (FCRA), Avant is unable to remove any information from your credit report which is found to be accurate and complete. We have found that the information reported to Experian on behalf of your account is accurate and, as a result, are unable to make any modifications to your credit report. We apologize for any inconvenience. At Avant, we go to great lengths to ensure a transparent and customer-focused experience. If you have any additional questions or concerns, please contact our Compliance Department directly at [email protected]. We appreciate the opportunity to serve you.Sincerely,Avant Compliance Department

Dear [redacted] We are in receipt of your complaint with the Revdex.com (Complaint ID # [redacted]). We are sorry to hear that you are dissatisfied with your customer experience. At Avant, we pride ourselves in providing excellent service to all of our customers and take all feedback...

seriously.Please be advised that Avant reports to the credit bureaus on a monthly basis. Prior to releasing our credit reporting files, we perform a thorough review of the information to ensure accuracy. The files which we send to the credit bureaus contain credit reporting information for the previous months. The date of account information reported will always be the last day of the month being reviewed. Please note that, due to state and federal law requirements, your loan agreement contains a notice that we may report information about your account to the credit bureaus, but does not require us to do so or specify a required reporting frequency. We are confident we comply with all applicable state and federal rules, laws, and regulations. As you are aware, the repayment activity on your loan began with your first installment payment scheduled October 3, 2016. Accordingly, your account was first included in the October credit reporting file, which included all payment activity on your account through October 31, 2016. Please be advised that we finished reviewing our October credit reporting file and released it to the credit reporting agencies on November 21, 2016. As each credit reporting agency follows its own schedule in updating their reporting, there may be a delay before the appearance of the updated information on your credit reports. We have confirmed that all three major credit reporting agencies now accurately reflect your October repayment history.We are currently reviewing our credit reporting information for the month of November, which will include your November 1, 2016 installment payment. We hope to release this information to the credit bureaus soon.We trust this explanation resolves this matter. At Avant, we go to great lengths to ensure a transparent and customer-focused experience. If you have any additional questions or concerns, please contact our Compliance Department directly at [redacted]. We appreciate the opportunity to serve you. Sincerely,Avant Compliance Department

Complaint: [redacted]
I am rejecting this response because:   The documents referred to in this reply did not exist until I filed this complaint. No information was made available to me on the dashboard.   No one has called. No one has made any attempt to work with me. I believe Avant has not disproved  you are a predatory lender and my decision to not pay more money into your scam still stands. I will not be given the run around, played with nor accept manufactured documents.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Yes we did receive the money money after multiple calls thank you for following up on this matter.
Sincerely,
[redacted]

Dear [redacted]We are in receipt of your complaint with the Revdex.com (Complaint ID # [redacted]. We are sorry to hear that you are dissatisfied with your customer experience with Avant. Here at Avant we pride ourselves in providing excellent customer service to all of our...

customers and take all feedback seriously.As you know, on November 7, 2015 you began an online loan request via www.Avant.com. On November 24, 2015, this loan request expired due to inactivity. Accordingly, that same day you received an expired application notice via e-mail inviting you to reapply at your convenience.On December 4, 2015, you initiated a second loan request which was inadvertently declined and caused you to receive a Notice of Adverse Action due to an isolated system issue. We apologize for any inconvenience. That same day, you contacted Avant regarding this notice and were subsequently informed that you were still eligible to apply for a loan at your convenience. Later that same day, you initiated a third loan request, which was completed on December 8, 2015. On December 9, 2015, your loan request was approved and funds were deposited into the bank account on file on or around December 10, 2015. Accordingly, we consider this matter resolved.Here at Avant we go to great lengths to ensure a transparent and customer focused experience. If you have any additional questions or concerns, please contact our Compliance Department directly at [email protected]. We appreciate the opportunity to serve you.Sincerely,Avant Compliance Department

Complaint: [redacted]
I am rejecting this response because: As a company who operated off CUSTOMERS, if I call you and tell you that I had my wallet stolen and I need to give you my new account info and your rep offered me NO assistance. No actual offer that could help me. They wouldn't take the new account # over the phone. Your rep should have told me I could cancel my ACH. She told me nothing. Customer service is everything. Your company has none. What is 15.00 to your company? Since this has happened to me I have gone thru ALLOT to get it situated. I got no assistance from your rep or your company. I reject your response bc it still is unhelpful just like your company. My credit needs will not be met by y'all in the future. Thanks ????
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]