Avon Products, Inc.

I am a Avon representative, I have been a representative for around monthsWhen I sign up to be an Avon representative, I seen on the Avon commercial that you can make 40% of what you sale, plus 40% for earnings and order sizeI have a "MENTOR" whom I am a representative underFrom my experience with being an representative, I have a number of customers (traditional orders)In previous campaign, According to earnings and order size of my Last three campaigns, I have made over in salesIn earning ''40%'', I only receive payments of around $in earnings, and my Mentor makes money out of my sales that I worked HARD to getShe usually "clean up" with roughly 2,000-4,a month, with my a portions of my sales and others that are representatives at a lower levels under herI can't speak for the other representatives for whom she is mentoring, but she is making at least %of my sales and I get the other 20%, but NO pay check of the other 20% of my sales from Avon, in fact, I made close to $in sales with my E store, and I only receive about $from thatand my mentor apparently getting the rest! I'm on a tight budget a month and only seem to be LOSING money rather than making the money I earned! It would seem to me that it is a pyramid scheme going on! The more representatives that you get working under you, the more money your mentor makesI know I have that SAME opportunities to have representatives to work under me, and I get a potion of their sales! But how do I mentor someone else if I'm barely making any money from my many of customers?! I think it's crooked because I would be getting a huge portions of their sales that they work so hard to get, and they barely make 20% NOT 40%I receive $in credit in my Avon account to place orders etc., which was NOT explained to me was that it was JUST for the PREVIOUS campaign! Once the campaign switch over to the next campaign, I NOW have all these orders of over $in combined in the previous campaigns, and I ONLY receive $ 52.48, and I have to pay $of the $credit that I received, payable immediately in order to have my other orders released, ( billed and shipped out), within business days, or my orders will be cancelled! I'm on a fixed income; and instead of making my from Avon, I've only seemed to make the $cash that I received from my customers who pay cash! And the or customers that paid with their credit cards on an order $30-40, I have not received ANY portion of that from Avon! It would seem that I that my " higher up ranking mentor" get that money and making thousands of dollars out of portions of my sales! I remembered old schooled Avon representatives making a lot more money, NO mentors to work under and getting a portions of YOUR sales! This is supposed to my business that I worked hard for, getting many of customers, with traditional sales, and ONLY making %20; and my Mentor and Avon is getting the remainder of MY money from "MY BUSINESS"! I"m supposed to be a BEAUTY BOSS of MY business, but it would seem I'm just representing and making more money for Avon, as I go deeper and deeper into BANKRUPTCYI'm DONE! It's NOT worth the stress! NEGATIVE REVIEW!!! AN "F" definitely!!!

Review: I would like to complaint to you about Avon Product Company that on April **, 2015 I had cancel an account with them; also I refuse the package of Items I had place an order on 4/*/2015-4/**/2015 for $15.00 and $16.00 that I had received from them on April **, 2015,I took it to the Post Office in [redacted] for them to send it back to sender address.I have made several calls at Avon Company and I spoken varies representative associates who work there, and asked them where was my refund, and they said to me," it take about 8 week for them to process a refund to be credit back to my credit card account." As today on May **, 2015, I contact the company again and spoke to an associate name [redacted] and asked her where my refund? She said to me the same issue of what other associate said to me about a month ago. It doesn't take this long for a company to issue you a refund back to a credit card account.Desired Settlement: All I demand from this company is for them to immediately refund me for $31.00 back to my credit card account. I have been waiting patiently to receive it. I hope that you can resolved this issue problem with them.

Business

Response:

To Whom It May Concern,We spoke with the complainant to advise that a refund check in the amount of $15.00 was processed on 05/**/15. Additionally, a second refund check in theamount of $33.77 was processed on 06/**/15. Complainant has been told to allow 2-3 weeks for delivery. Avon considers this matter resolved. Avon Products, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I became an Avon rep last year. Because of being Stalked, harassed and bothered by the [redacted], I had to change my address to another location to come out from under her since Avon would do nothing about it. I placed two more orders and decided I no longer wanted part of this company. I had some issues with returns being credited and then when I didn't place an order I started getting these $5.00 and $10.00 fee's for a total of $25.00. Then my account closed and I couldn't gain access to get labeling for my next return so I sent it myself via USPS with tracking. They credited it for the ring and shipping which should have left my bill at $26.00, when I went to pay I was told it was back up to over $71.00 which was the original bill. Both women in customer service greatly had the inability to listen, the [redacted] was rude and claims I owe $71.57, again, the original price of my bill even though they claim they credited all late fees and shipping. With that my bill should be just under $26.00. The woman was rude and unreasonable and I feel like Avon gauges for late fees when you can't get a hold of them and use this as an extra way to pad accounts. My upper line agrees this is not the right amount and that the company is very quick to add late fees and other fees with a runaround explanation. I also asked that all correspondence be sent to my main address and they refuse to change it. The constant calls with very long hold times and often very rude reps isn't getting my problem solved. I don't appreciate being talked over and not listened to and told I need to pay the full amount even though they have all the merchandise back.Desired Settlement: I want the proper refunds for late changes, fees and shipping fee's applied to my account like the woman I spoke with in June told it would be. I want my balance to be the proper $26.00 it is supposed to be.

Business

Response:

To Whom It May Concern,

We communicated via email with the complainant to resove her balance dispute. We reduces the outstanding balance to $25.00 as requested. Avon consicders this matter resolved.

Avon Products, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I signed up as an Avon representative about 2 months ago. I have been overcharged for every order that I placed. When I ask customer service about being overcharged for the order it is never clearly explained. The last order I submitted advertised 5 lipsticks for 20.00. I paid 54.28 the required amount then 20 minutes later a hold was placed on the account for 29.00. In which I was finally told after cancelling the first order that the system isn't picking up the advertisement to pay the 29.00 and get a credit. I said no and that I want to cancel and return my money to the bank. They said we don't return money to debit card. We can give you credit to your Avon account. I am unhappy with their service and would like for it to be addressed about the overcharging and poor advertisement.Desired Settlement: I would like my money returned and for Avon to stop overcharging!

Business

Response:

To Whom It May Concern,We spoke with the complainant to address all concerns. We discussed deposit amounts and hold orders. The order in question has been cancelled and replaced. We issued credit for brochures billed in error and provided an itemized statement to address all billing concerns. Avon considers this matter closed. Avon Products, Inc.

Review: I'm a 3rd generation Avon rep which started with my grandmother in the 1930s. I started selling Avon a few years ago and am fed up. I order product 987-451 -Super Pack 80 Smpls for $9.99.

It WAS suppose to include: 2 Smp Faraway Gold Pk10, 2 Smp Wrnkle Crrctr Pk10, 2 Smp SSS Calm BdyLtn, 2 Smp SSS Enrgz BdyLtn, 2 Smp Elm YthRst Day Crm and 2 Smp Elm YthRst NghtCrm. However while I was billed the $9.99 for those advertised products I only received 2 Smp Wrnkle Ceectr Pk10 and then they sent me 5 boxes of Anew Reversalist complete renewal eye cream which was NOT listed on my invoice nor was it listed in the advertisement. Avon has falsely advertised a product, charged me for it & refuses to send me the correct items and refuses to refund my money.Desired Settlement: I want a credit for the $9.99 from Avon. I'd also like them to be forced to change their shady business practices so that in the future when things are not available there's better way for them to handle it so this does not happen to myself nor anyone else again.

Business

Response:

To Whom It May Concern,

We have contacted the complainant and credited for the item in question. We advised her of the process for substitutions. Avon considers this matter resolved.

Avon Products, Inc

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have already filed a complaint once here about Avon but would like this to be a formal 2nd complaint. After the [redacted] I was contacted by [redacted] who was unable to resolve my initial complaint. Avon is falsely advertising products which I ordered - when I received different products they refused to issue me a credit & tried to send me a replacement - which was still wrong. I gave them another chance after speaking with [redacted] but was still sent the wrong products. This is clearly a bait & switch - NO WHERE on any invoice I received NOR on their website does it mention that the items I ordered are being substituted with others for whatever reason. Avon REFUSES to accept fault & refuses to compensate me. It's perhaps in everyone's best interest if Avon gets investigated for their shady business practices & [redacted] and her team members be replaced with people who will comply with the law, since she made it very clear she feels they did nothing wrong by sending me the wrong products 3x and still charging me for them. I have photographic proof, hard copies of invoices they sent me and a hard copy of the broacher that shows what I should of been sent & how there's NOTHING from Avon stating the products were unavailable & being substituted. I'm not an it, these it at Avon need to get their act together.

$200 - which will pay off what they say I owe them even though I wasn't sent the right products.

Sincerely,

Business

Response:

Hello,

In regards to the Revdex.com complaint #[redacted] filed by [redacted], Avon will no longer respond. The complainant has been refunded all monies for the substitutions she was sent and permitted to keep the substitutions to help in growing her business. The exact samples she is requesting are no longer available and can therefore not be provided. Since there were no additional charges incurred by the complainant no additional monies will be refunded.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] regardless of the refund Avon continues to falsely advertise this product

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Well, I have more than one complaint. I will start off with their billing process and how I have tried multiple times in contacting them to please explain their methods because they make no sense to me.

I placed my first order with Avon, the order came to $29.89. They then sent me an e-mail needing a deposit in order to process the order of $11.08 bringing the order down to $28.76. They did not take my $11 deposit off my order. So in turn I had to pay them my $11.08 plus the $28.76, bringing the full amount to $39.84. I have contacted them numerous times to please explain to me because it makes no sense that I am sending them money to sell their product. I want my money returned to me.

My other complaint with my next order is that it has yet to be delivered to me. Again, I had to make a deposit before the order could be processed. I paid them $52.53. My order was not left by the [redacted] and [redacted] refused to let me pick up my order. So I e-mailed AVON immediately telling them the situation. They e-mailed me back stating that in the next 3 business days the order would be shipped. It's been 10 days now and no order. I have sent them 2 e-mails now stating to cancel my order because I'm so frustrated and I want my $52 returned to me immediately. They have refused to return my money and they keep telling me my order will be shipped in 3-4 days.

I want the order cancelled and I want the money I'm owed to be returned to me immediately.Desired Settlement: I want my order cancelled and I want my money returned to me.

Business

Response:

To Whom It May Concern,We have made multiple attempts to contact the complainant via email and voicemail and left our call back information. We have verified the payment has been refunded on 2/**. Avon considers this matter closed.Avon Products, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I was an avon representative and back in August of 2013 I had a payment due to me of approx 67 dollars. I never received the direct deposit and was informed that they would mail check after calling until October, I never got Avon claims check was mailed yet I never got. Then, they claimed they over paid me ( on a check I never got) so they closed my Avon acct for a 3 dollar difference) I was then told by countless supervisors that a stop payment was issued. This was October. It has been three months. My last phone call today. 1/**/14, I was again told "we are working on it" It has been 5 months, with no resolution. My avon acct has been closed by Avon since they had me as an over payment. They stated closed due to non activity however, I was not going to continue working when I wasnt being reimbursedDesired Settlement: Payment sent to me ASAP

Business

Response:

To Whom It May Concern

We advised the complainant that we needed to run a trace on

the first check that we issued to verify that it was not cashed. The trace was completed and a stop payment

was issued on the first check. A new

check was requested on Tuesday, 12/**/13.

We also requested that the check be expedited; however, we couldn't

guarantee it. The complainant will

receive the check in 2-3 weeks. Avon considers this matter closed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I returned several products to Avon from a total of 8 orders over the last month. They still have not processed a single return and the total merchandise value is over $100 now. I placed another order in good faith of items I know will work for me and they never delivered this order. It is now caught in limbo. When I went online to talk to someone about it, they said to wait 8 weeks. 8 weeks is unreasonable to wait for a return to be processed or for my order to appear.Desired Settlement: Refund of the merchandise returned and refund of the order that was never delivered. I would be happy to email the Revdex.com the order numbers and items returned and tracking numbers.

Business

Response:

To Whom It May Concern,We have comminicated with the complainant via email per her request. We have provided her with details of refunds for all the returns in question as well us providing a refund for the order never received. Avon considers this matter resolved.Avon Products, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Not all of the refunds have appeared on my bank account yet and I told this to the Avon rep who emailed me. In addition, the amounts are not what I paid for the products. I asked for an accounting of the refunds and supposed refunds to come with the order number and they emailed me their internal reference numbers instead which have nothing to do with the order number, so I can't even tell which products they are going to refund in the wrong amount. The last correspondence I received from them said to ask again in 8 weeks. That's unreasonable.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To Whom It May Concern, We have sent the following information to the Complainant with no response at this point. In order to assist further, we need the following:- The list of items, including prices, returned to Avon thatyou believe have not been credited.- Any pricing discrepancies according to your records.- The date and tracking information of any return shipmentin question.Thank you,Avon Products, Inc.

Review: I receive a bill in May ** 2014 a 90.59 at that time I call to customer service and they say they take care about the bill because I never order anything from avon . now July ** I recieve a bill from Avon for 155.76 and for me is time to make a complaint for this company because they don't care about they sayDesired Settlement: I need the stop send me a letters or bill I never order anything from avon

Business

Response:

To Whom It May Concern,

We have removed the balance and closed the account in question. Complainant has been advised to file a police report for identity theft. Avon considers this matter closed.

Avon Products, Inc.

Review: I received Avon order that I placed online (Representative is [redacted] had two items that were damaged (1. product name: 3piece canister set Product No. 318788, 2. product name: space saving baskets Product No. 116812) and two that I needed to return because they did not fit (1. product name: 9M curves for women street Product No. 228089, 2. product name: curves for women step Product No. 523589) for Avon Order No. [redacted]. I contacted her because I noticed that the return label for Avon was for me to pay for shipping; it was not a pre-paid return label. After looking unsuccessfully online for the return policy I couldn't find any. I emailed [redacted] and asked her what the return policy was on damaged items and items with the wrong size. She told me that there was nothing she could do and to call customer service at ###-###-####. I called but was told that I was responsible for shipping costs. [redacted] was no help at all even though she is supposed to be my representative and help me with any issues. She only apparently is interested in getting the money and running away. I have two items that are damaged and want my money back immediately; it is theft if Avon doesn't return my money as they sold me items that are defective and I can't use. I don't understand how Avon thinks this is good customer service. I should have listened to my friend who told me that Avon was a sy company with sy products and extremely bad customer service but since I have ordered before from someone at my job before and didn't have any problems I figure how difficult would it be to do it online on the representative page. I order a lot online and have never had to pay to return any items especially when it's not my fault that the item is damaged or that the item size was misrepresented as actual size on websiteDesired Settlement: I want refund for damaged items and pre-paid shipping label to return items back and also to return back items with the wrong size

Business

Response:

To Whom It May Concern,

We spoke to the complainant to advise we were sending her a

pre-paid label via email to return the products that she received damaged. We also advised credit will be issued to her

credit card once the return is received and processed. We processed a

replacement for the shoes that were an incorrect size. In addition we provided

the complainant with the correct customer service phone number to assist with

this type of issue. Avon considers this matter closed.

Review: I signed up to become an Avon Representative in February 2013. I was a bit hesitant because I was pretty sure I wouldn't have the time necessary to make it a profitable opportunity. I signed up anyway. I was not instructed about costs for brochures and other materials after the initial kit I received. I found this out the hard way when I ordered books (minimum of 10) on my 3rd campaign. I was a bit surprised but stuck it out for 2 more campaigns anyway (I think campaign 11 was my last one). I admit I was late with my final payment but I paid on June ** the balance which included a late fee of $5. As I stated earlier I didn't expect to have the time to put into an Avon business so here it is 3 months after my final payment was made that I am getting around to making a complaint. I am also sending a letter to Avon today. After sending my final payment I am receiving a bill which is nothing more than a fee for what I can only figure as being for inactivity. I will not accept this as my responsibility to pay as I had a zero balance with Avon and have not placed another order. I want the late fees removed from my Avon account and my credit report and my account and representative status closed out. My time is even more scarce this time of year as I am working hard on my farm to finalize our harvest and prepare for winter so I am making my complaints at the same time to the Revdex.com and to Avon.Desired Settlement: The $30.00 fees removed/credited to my account and my credit restored with credit bureaus as well as my representative status closed out. No further harrassment from Avon or any of its employees/representatives.

Business

Response:

To Whom It May Concern,

We spoke to the complainant to advise the fees on the account have been credited and the account balance is zero. We also advised the account has been closed. Avon considers this matter resolved.

Avon Products, Inc.

Review: I am an Avon representative and have contacted the company on no less than 10 occasions regarding correcting my account payment and credit owed. Each time I am told either it has been corrected or that they cannot understand why I have not received my credit payment. I am told each time that they of course are sorry and that I can expect payment within 3 days, yet still two months later I have not received anything. My Christmas was affected and yet they do not care. I still am without my credit in my bank account after all this time and effort. I have been beyond payment but now I am taking this as far as I can with Revdex.com and social media.Desired Settlement: I expect to be paid for my credit ASAP with no excuses. It has taken up enough of my time and stress.

Business

Response:

TO Whom It May Concern,We spoke with the complainant to advise that two direct deposits were made into her account. The first one was processed on 01/**/16 for the quarterly sweeps. The second one was processed on 01/**/16 for the amount earned before the complainant enrolled in the direct deposit program. The complainant confirmed that both direct deposits have been received. Avon considers this matter closed.Avon Products, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered some items from Avon that were delivered on May [redacted]. One of the items on the original order was not in the package. I then contacted customer service to have the item shipped out, which it was and I received on May [redacted]. The item turned out to be too small so I returned it with the return label inside the box. I then called around May [redacted] to question where my refund was. The representative told me to check back around June [redacted] if the refund wasn't in my account. I just called and spoke with anther representative that stated that it would take up to ONE MONTH to have the item show up in the warehouse and then an ADDITIONAL SIX WEEKS to get a refund. As a former AVON representative I have NEVER heard of ONE item taking 10 weeks to receive a refund. The other bad part about this was that I was told I couldn't exchange the item. I originally wanted to return the item for the next size up and was told that wasn't an option either. I am not sure what policies have changed in the last year or two since I have been a rep, but this seems ridiculous. At this point, all I want is my $17.41 back IMMEDIATELY on the card it was paid on. I question the next time I will purchase AVON again if these are the types of headaches they give customers.Desired Settlement: I want the 15.99 plus tax to equal $17.41 credited back to my card immediately

Business

Response:

To Whom It May Concern,We verified credit was issued on 6/* per complainant's phone call to Avon. We spoke with the complainant to advise the refund was issued and may take up to two billing cycles to appear on the billing monthly statement of the payment method. Avon considers this matter closed. Avon Products, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and though the date of credit issuance is incorrect, it was in fact credited so the matter is resolved for me. I wish it hadn't taken all of this for an amount for less than $20. Thank you Revdex.com for your assistance in this matter.

Sincerely,

Review: Billed for items that Avon Corporate told me not to worry about. I was shipped an order of samples that should not have been shipped in the first place, due to I canceled the order. A week later I received those items in a damaged box with items missing. I called customer service spoke with a women in the Philippines and she walked me though making a return label. At the post office they said the label was no good. I then spoke to Avon Corporate, and they said it was all taken care of not to worry, that if I received a call from a Avon rep, to just give the samples to them. If I did not receive a call to just disregard the items or donate them. I would not be billed or charged for anything. Now a month and one week later I received a billing on those items,from Avon in [redacted]. I do not know why I am being billed now for items I was told a month and a week later to just disregard?Desired Settlement: I would like Avon to cancel and clear the billing. It has been a month and Avon Corporate has told me to disregard this. Also remove my name from there data all together. So this does not happen again.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I am currently a rep for Avon; I have been a rep for over a year now and I am just fed up with this company. What gets me is that I really want to quit b/c I am tired of the red tape that a rep has to deal with but I have a good clientale and I don't want to put them in a bind of finding another rep.First thing that I have is that to be able to sell Avon I had to pay a fee to join; which I was like okay it is to get a starter kit and all. Well the starter kit included one avon order book, the current campaign book and a bunch of useless papers to track things on and all. Each Campaign that I place an order you have a time frame to be able to place that order into for; for instance all orders for the current campaign had to be placed by Noon today; this is fine with me however I have a fulltime job and sometimes I am still getting in orders on the last day to place them which if I place an order for any amt after Noon of the day it is due I am charged a 10.00 processing fee and shippping/handling charges more than normal. on top of this whenever I place an order for every new campaign of course you have to get new books to give to your clinetele. We are charged a $6.89 fee for these books. these books are used as our Sales tools; on top of that for any sale tools that I buy such as receipt books, bags or anything else to help sell their merchandise I am charged for it.the other complaint I have is that I have a $600.00 credit limit; every campaign that I order I always pay off my balance before the next campaign. This time I did not b/c when I placed the last order a $100.00 worth of merchandise that was back ordered from several campaigns before was sent with this order. Anyways I have a blance of $130.00 which still leaves me a credit of 370.00 well not they are telling me that in order to place my new order I have to pay thisa amt in full. Until I do my order is on hold and I can't cancel it ormake changes or anything. When you call Customer Service each person tells you something difDesired Settlement: DesiredSettlementID: Other (requires explanation)

All I would like to know is what are my rights as a Rep for this company. Also how can a company charge you for sales tools and order fees when y ou are selling their merchandise. Grant you we do get a small amt off of some of the items but not all items but this small amt still does not cover the extra costs that we as Reps are charged.I hope someone can respond and help me with this to let me know what I should do.Thanks[redacted]

Business

Response:

To Whom It May Concern,

We spoke with the complainant to assist her in understanding the selling program. We explained that the cost of business tools is the responsibility of the Representative and can be used as a tax deduction. We further assisted by applying credit for business toold ordered in error. Avon considers this matter closed.

Avon Products, Inc

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Hi my name is [redacted] and this is the 2nd time avon has done this to my account where again the amount on my accpunt is change and should not be on there and I cant return a item . Here it myaccount number with [redacted] I want this fix and my account back to 0 thank youDesired Settlement: Fix my account back to 0 and my returns tobe fix

Business

Response:

To Whom It May Concern,

We spoke to the complainant to offer assistance with her account balance dispute. She was unable to provide any information as to why she felt the balance was incorrect. She has been advised that the balance will remain. She has also been advised after reviewing her invoices if she finds any errors Customer Service will be available to assist. Avon considers this matter closed.

Avon Products, Inc.

Business

Response:

To Whom It May Concern,

We have spoken to the Complaintant in regard to her account. The balance was brought to a $0 balance and all transactions explained. Avon considers this matter closed.

Thank you,

Avon Products, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I paid Avon in November for items never received. They shipped the items via [redacted] and they were never delivered to my home. They remained at the [redacted] sorting facility in Orlando. I have contacted Avon multiple times to have my money refunded (around $70.00) and have been given conflicting information. I am currently still waiting for my refund and yesterday I was told it could be another 3 weeks. They've had my money for 4 months with no product exchanged.Desired Settlement: I would like my money returned. As I have stated to Avon, they are holding onto my money for no products/services rendered. I would like a refund processed ASAP. My account number is [redacted]

Business

Response:

To Whom It May Concern, We verified the refund had been processed in the amount of $70.65 on 2/**/16. WE contacted the complainant to advise this will be received within 3 weeks. Avon considers this matter resolved. Avon Products, Inc.

Review: I am a current Avon Representative that is at my wits end. I didn't join simply because I thought it was going to be easy money, I knew it would take time to grow. I am a college student and any extra money that I can get to support my education is good. Unfortunately this scam of a company screwed me over. I am at a net loss of $200 since joining, I have not made a dime yet before this horrible incident happened I continued with the company because I believed that it would grow. I got an order from a customer that wanted 2 pairs of sandals. FOR ME IT COST $32, BUT I CHARGED HER $49.99 WHICH WAS THE BROCHURE PRICE. So I gave her the items, and unfortunately they were too small so I had to do a return and order a size bigger. I went online and processed the return, no problem except I got charged $11 FOR SHIPPING! How can a company expect the representatives to make profit when they nickle and dime your for everything! ON TOP OF THAT I CALLED CUSTOMER SERVICE BECAUSE I ORDERED CAMPAIGN 15 SHOES, BUT IT WAS IN CAMPAIGN 18 BY THE TIME THEY CREDITED MY ACCOUNT FOR ME TO RESUBMIT, THEY TOLD ME THEY WERE NOW CHARGING ME 49 INSTEAD OF THE 32 BECAUSE ITS OVER 3 CAMPAIGNS. I WAS [redacted], ALL I NEEDED WAS A SIZE BIGGER IT SHOULD HAVE JUST BEEN IN EXCHANGE. SO THE CUSTOMER SERVICE REP SAID HE WOULD REORDER FOR ME IN THE CORRECT SIZE AND I SAID OK, THEN AT THE END HE TRIED TO BE SNEAKY AND TELL ME HE WOULD CHARGE $4 FOR THE PHONE ORDER AND I TOLD HIM CANCEL I CAN DO IT MYSELF!, APPARENTLY HE DID NOT. ON MY ACCOUNT I COULDN'T SEE THE ORDER HE PUT IN SO I JUST ORDERED DIRECTLY FROM MY WEBSITE BECAUSE TIME WAS RUNNING OUT IN CAMPAIGN 18 AND MY CUSTOMER NEEDED HER SHOE, MIND YOU I HAD THE CREDIT FOR $32 RETURN AND I HAD TO PAY THE FULL PRICE SO I SHOULD HAVE BEEN PAYING AROUND $20. BUT NO!!! MY ACCOUNT TOLD ME I OWED $64 WHEN I DIDN'T BECAUSE MY ORDER WAS 2 SHOES FOR $49. SO I CALLED CUSTOMER SERVICE AGAIN AND THEY GAVE ME THE RUN AROUND AND TOLD ME THAT I WAS CORRECT ABOUT MY $49 ORDER I HAD ON MY ACCOUNT BUT DIDN'T TELL ME ABOUT THE OTHER ORDER THE CUSTOMER SERVICE GUY DIDN'T CANCEL. THEY TOLD ME I ORDERED $86 WORTH OF STUFF. I SPENT ON HOUR ON THE PHONE ARGUING WITH THEM TO EXPLAIN THE PRICE AND THEY COULDN'T EXPLAIN. THEY TOLD ME SOMETIMES THE SYSTEM IS DOWN AND THAT I SHOULD ONLY GET 2 PAIRS OF SHOES IN THE MAIL AND IF I GET 4 RETURN THE 2 EXTRA PAIRS. ITS EFFIN RIDICULOUS HOW YOU TREAT REPRESENTATIVES, SCHEMING MONEY FROM A YOUNG COLLEGE STUDENT STRUGGLING TO GET ENOUGH MONEY FOR HER BOOKS. ARE YOU SERIOUS!!!??? RIGHT NOW ON MY ACCOUNT IT SAYS I OWE $27 AND I A'INT PAYING A DIME BECAUSE I ALREADY SHED OUT $64, WHEN I GET MY ORDER IN THE MAIL I WANT THEM TO PAY FOR MY SHIPPING. I WANT ALL MY MONEY BACK. I WILL NEVER WORK FOR YOU AGAIN AND I'M TELLING EVERY PERSON I MEET TO STAY AWAY FROM YOUR COMPANY! THIS PLACE IS LIKE A PYRAMID SCHEME...Desired Settlement: I WANT MY MONEY BACK! I want them to pay for the mistake they made with charging me for four pairs of shoes in campaign 18. I WILL return the 2 pairs I didn't order as soon as I get them in the mail and I want AVON to pay for the shipping. I also want you to give me back my $20 for the first time I returned and re-ordered the shoes because It should have just been in even exchange instead of charging me the new price, the shoe went from 14 to 24 and I ordered two pairs. I currently have over 75 brochures that I was intending to pass out in the neighborhood but since this happened to me I'm done. Pay for the shipping and credit my account for all my leftover brochures. After all that money is credited back to my Avon account, SHUT IT DOWN. I will never do business with you again. I want my money back the way that I payed for it. This return should have been very simple, now your losing a representative. Getting My money back is all I need at this point.

Business

Response:

To Whom It May Concern,

We applied credit to the account for the pricing error, and all related fees. We communicated this information to the complainant via email as we were unable to contact her by phone. Avon considers this matter resolved.

Avon Products, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have been a representative several times in the past for Avon Products. I had several accounts in collections with their collection agency [redacted]. On some of the accounts I paid in full and others I made settlements. Well, I decided to become an Representative recently. The rep told me I would just have to pay the account that had an outstanding payment. I paid that bill and ordered my kit. I received the kit but still was not able to sell. They told me I could not sell because of the settlement on an account. So I had the settlement account reopened so I could pay it in full because this is what Avon told me I had to do to become a Rep. I have completed all of the process but still not able to sell. I have spoken to 2 of their managers who told me they would research and get it resolved but have not. This problem has been going on for the last two months. I have text the reps and emailed them on several occasions but the issue still exist. I feel it is very unprofessional and very deceiving because I paid balances and re-open settlements and invested money in paying these accounts so I could start selling but no one gives me an answer. I know it does not take several months to resolve an issue. I have paid them $15 for the kit 2 months ago and paid balances on collection accounts so I could start. This money was an investment but I feel this have mislead me and still I have no resolution to this matterDesired Settlement: To be reinstated as an Avon rep, or refund of money invested or an answer from them. The no response to my texts and emails has really been disappointing and is very unprofessional.

Business

Response:

To Whom It May Concern,We spoke with the complainant to advise in order to be able to activate her new account she would need to settle the amount of $48.41 still owed on her previous account. She has stated she will make this payment next week and then move forward with the new account. Avon considers this matter closed. Avon Products, Inc.

Review: I used to be a representative until they stuck me w/a bill that isnt mine. Instead of making money as hoped I get stuck w/a bill. I contacted them and replied to my emails including telling them I quit being a representative because of their accusations and I still get emails from them. They argue w/me telling me an order was mine when I never placed an order and I ended up telling them off. Since they still contact me, I reported them as spam mail now.Desired Settlement: For them to leave me alone and credit this balance on my account.

Business

Response:

To Whom It May Concern, We contacted the complainant in an effort to resolve her concern. She stated she was not willing to speak with speak with Avon. As a gesture of good will we wrote off the outstanding balance of $38.48. Avon considers this matter resolved. Avon Products, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is somewhat satisfactory to me and the matter has been resolved. I wanted to add that Avon states I was 'unwilling' to speak to them about this matter when in fact it was not a good time for me to talk to them as I was having difficulty breathing and told her that, so her statement is not totally accurate. I had told them I will speak to them at a later time due to my difficulties, so again, they lie. She later sent me an email stating they are crediting my account to a $0 balance, so there is no need for further contact.

Sincerely,