Avon Products, Inc.

Review: Hello

I signed up to sell Avon products again, however after I paid to become a representative and received books from the company. I was informed I could not because they say I have a previous bill. I sent Avon a check they returned it for the date. They sent me to collections. I paid the amount the collection agency ltd told me to pay by money order not to have any further problem with date or anything else. Now Avon says I did not pay however I did. All they need to do is contact ltd and they will advise them I did. Or they should return my start up fee.

Thank you

[redacted]Desired Settlement: I would like to be an Avon representative and sell Avon products or have a refund of my start up cost last paid.

Business

Response:

To Whom It May Concern, We spoke with the complainant and advised that we received the payment of $76.80; however, this was a partial payment. was a partial payment. The total balance due was $169.71. Previous Representatives that have settled their account balance are not eligible to sell again, unless they make an additional payment for the remaining collection balance due. We advised the complainant that she can contact LTD Collection Agency, if she is interested in making an additional payment of $92.91, to clear her balance. We also advised her that the $15 Appointment Fee is non-refundable, but she can contact her credit card company to dispute the charge. Avon considers this matter closed.Avon Products, Inc.

Review: AVON Inc allowed someone to create a fraudulent account with my name and social security number (I.E. steal my identity).

Problem Date: 12/**/2013

AVON Inc. is supposed to conduct extensive background checks before allowing someone to become a representative. In this case, and probably many others, they didn't. They allowed someone to create a fraudulent account with my name and Social Security number, order products, and when the person didn't pay the bills, AVON Inc. not only reported me to collections, thus potentially harming my credit, their representatives were rude and unwilling to help me try to resolve this issue. I've tried calling them several times and have spoken to a countless number of representatives, and have been given the run around.Desired Settlement: Firstly, I want this fraudulent account closed. Secondly, I want their business practices to be investigated and/or changed because there is clearly disorganization and unethical behavior at every level of this company. I want them to conduct proper and thorough background screenings on potential representatives to prevent this from happening to anyone else.

Business

Response:

To Whom It May Concern,

We have reached out to the Complaintant and provided instructions on how to resolve the matter. We suggest that she file a police report and fax it to our credit department. Avon considers this matter closed.

Thank you,

Avon Products, Inc.

Review: I am being billed for product I have already paid for. I was an Avon Representative or Sales Associate. On 08/**/2014 I placed an order for Customers Orders on Campaign 17 for $58.09 and paid $60.00 via [redacted] transaction id# [redacted] $60.00. On 08/**/2014 I received an automated email from Avon stating I needed to pay $ 74.37 before order could be shipped. I figured this was a system error and didnt think anything about is since I had made a $60.00 payment. Then I received an email stating I had not I needed to make a deposit of $ 35.46 before my order would ship. I went ahead and paid the $ 38.00 deposit with my [redacted] transaction number [redacted]. Then I received an email from Avon that order would not ship unless I paid an additional $63.47. But keep in mind my total order was only $58.09 and I have now paid Avon $95.46. I contacted Avon via telephone and spoke to [redacted] in the [redacted]. I told her to cancel my order for Campaign 17, I told her to close my Seller Account, and I ask her when I would receive the 30% commission I was supposed to make from online Customer orders I had received. She said she was getting ready to leave and didnt have time to do this that moment, I got her email address and sent the request in writing via email to: [redacted]. In this email I told [redacted] to cancel my Campaign 17 Order, to close my sellers account, and to send me a commission check for my on-line sales. Per a voice mail message I thought she was handling my file. One 08/**/2014 I received an email from Avon that stated I needed to pay them $ 96.00 to get my order released? I had not placed an order with Avon. I email [redacted] and told her I did not place a order, my seller account was supposed to be closed, and I did not owe her any money. [redacted] emailed me back stating this was for a product demo I had agreed to accept (I DID NOT AGREE to this) and she had overlooked the fact I wanted to close my account, but she would handle it immediately. I sent her email back and told her to let me when my account had been closed, what the status of my commission check was, and if I had any balance owing. I have heard nothing from Avon until today. I received yet another invoice for $ 75.89 along with a sales order book s o evidently my account has not been closed.Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want this Invoice Cancelled and the balance Credited to my account - I do not owe this company any money. I also want my Selling Account with Avon Cancelled - I do not wish to receive anymore sales aids or other sales information from this company.

Business

Response:

To Whom It May Concern,

We have spoken with the complainant and advised that we have credited her account for the missing items, the shipping fee, as well as a portion of the past due service fees. The complainant has agreed to pay the remaining balance of $23.10 to rectify her remaining balance on her account. Avon considers this matter closed.

Avon Products, Inc

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I have already mailed a check for the $23.00 and I have asked Avon to make sure my selling account is closed and no further sales aides, product, etc. is shipped to my home.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I contacted Revdex.com on 10/**/2014 and opened a complaint against Avon Products because they were billing me for an order I cancelled and never received. The Revdex.com file number is [redacted] - after several emails back and forth between Avon representative [redacted] and myself, I agreed to pay Avon 23.10 and this would settle any outstanding balance on my account and Avon agreed to close my seller's account with them. I mailed a check to Avon for the $ 23.10 on 10/**/2014 and the check number is [redacted]. I closed the complaint with Revdex.com on 11/**/2014. Today, November **, 2014, I received a collection notice from [redacted], stating they were contacting me for their client Avon Products in an effort to collect a past due balance of $ 75.89 (copy of letter is attached). So Avon either sold my account and lied about the settlement agreement or their sold my account and knowingly tried to collect money from me anyway. Either way, this is a horrible collection violation. Avon Products needs to call Sunrise Credit Services and tell them I have paid this account in full.

Avon needs to call their collection company and tell them I have paid this account in full. If they can not do this, they can send me the $ 75.89 and I will gladly mail it to the collection agency for them. Either way, I do not owe anymore money to Avon or Sunrise Credit Services and neither companies had better place anything on my credit report because I will file a complaint there as well.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To Whom It May Concern,

We have contacted the complainant to advise her account has not been sold to a collection agency. Sunrise Collection is collection Department within Avon. In addition we advised indeed her account has been paid in full and she will receive no additional communication from the collection department. In addition we have sent a letter on Avon letterhead via the US mail advising the account has been paid in full. Avon considers this matter closed.

Avon Products, Inc.

Review: In November I paid $60.00 on my account and this money was never deducted off the statement.Desired Settlement: I want this error fixed so I know what the real total is so I can pay and never use Avon again as a Rep.

Business

Response:

To Whom It May Concern,

We spoke with the complainant to advise the payment in question has been applied to the account. The complainant has now paid the remaining balance. Avon considers this matter closed.

Avon Products, Inc.

Review: Order [redacted] was canceled stated the items were not available at the time of the order. These showed available and are still available. My order was canceled. I want what I paid not a refund.Desired Settlement: My order at the price it advertised

Business

Response:

To Whom It May Concern. We spoke with the complainant to advise that their was a computer clitch at the time the order was placed which resulted in the cancellation of the order. The complainant has been informed that she can submit a new order at this time and that the current sale price for the candles is 2 for $20.00. As a gesture of goodwill, we are sending her 4 candles, free of charge. Avon considers this matter closed.Avon Products, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Thank you for resolving this issue still upset about order being canceli will accept the offer of 4 candles. I expect to receive this offer amount as stated.

Sincerely,

Review: I sold Avon in **, but I moved to FL and requested the closing of my account. I am neither interested nor obliged to sell AVON (I only had losses), but the company apparently has issues understanding that. Even though I have tried by specifically asking to close any links to the company, like closing the webpage, several times to customer service and my former [redacted], it is useless. I keep receiving order memos, campaign reminders, and what really bothers is that my personal information is openly exposed in the webpage. I can't close it, but requested them to close it, and it still shows me in it. I need to know if Revdex.com has dealt with this before and I need to know what to do. They say they will take care of it, and then boom, I receive even more propaganda.Desired Settlement: DesiredSettlementID: Other (requires explanation)

Please let me know what to do or my choices. I want my privacy and my information taken our of their publicity, propaganda and webpages. I told them I would contact Revdex.com and it seems they didn't care. After all, privacy is one of our rights in our Constitution.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I placed 3 orders prior to the holiday, all three of which were delivered in unsaleable condition. I was given a credit an reship for one of the damaged shipments however was never sent any additional selling materials to continue my business. Additionally I ordered a Necklace for a customer and it took 3 shipments for it to arrive, when it did I was charged full price, not the sales price for which my customer expected. I am now owing for that difference plus the "additional shipping charge" that was affixed to this third attempt order. None of this was my doing, I still have yet to receive any sales materials so essentially I am out of business. They have billed me over $100, some of which I do owe but am not paying until this billing has been resolved.Desired Settlement: I would like an adjustment to my bill so that I can make the payment for only the amount that I believe I owe which is far less than what is shown.

Consumer

Response:

The business has corrected my invoice as instructed and I am satisfied.

Sincerely,

Review: I purchase a ring a little over a year ago from Avon. Completed a online complaint and was told I could return the issue and I would be issue a full refund of the amount paid with a receipt. I returned the item include the receipt, item and a email from AVON.The item was in a envelop inside of a cushion bubble pack envelope. Avon is trying to say there received the receipt but no ring. *o they are refusing to refund me. I informed them why would I used a big cushion envelope for a receipt that would make no sense. The individual that opened this package should have looked inside. I have been communication with [redacted] from Avon in regards to matter.Hello April,I have received your email regarding a number of concerns. My name is [redacted]., and I'm happy to assist you with each one of them. To ensure that all your concerns are covered, I have listed them below:- Whether there is a warranty for the product - Complaint that the band of the ring started fadingWe're very interested in your feedback on the quality and performance of our products. That's because your satisfaction is our primary concern. *ince you're not pleased with the Heart *haped Diamond Cluster Ring, please feel free to return it to your Representative or back to the point of purchase. If that isn't convenient, we invite you to return it to us directly. Just send it, along with your receipt (if applicable) to:Avon Products, Inc. Attention: [redacted]We always ask for a receipt because our prices tend to fluctuate. With it, we can issue a refund for the exact amount you paid. If you don't have a receipt, we can only offer a refund at the most recent sales price.Please keep in mind, it will take between six and eight weeks to process your request.If you're interested in exchanging the item, please do this through your local Representative. Unfortunately, the Customer Returns Department is not equipped to handle exchanges. If you need a Representative, just call [redacted].Also, please know we've let the Marketing team know about your complaint that the band of the Heart *haped Diamond Cluster Ring is started fading. They're always very eager for feedback from Representatives and Customers. Be assured they'll keep your comments in mind when making future decisions.I hope I've helped you. Please keep an eye on our website. We're always trying to improve it for you.*incerely,[redacted].Avon Information CenterOriginal Message Follows:------------------------Customer Name : [redacted]I purchased to about a year ago for $100 gold heart diamond cluster. Is there a warranty on this because the band is starting to fadeDesired Settlement: I dont want a replace I will like my money back because that what was orginally decided.

Business

Response:

To Whom It May Concern,

We have processed a check for the ring in the amount of $107.74, the check will arrive in 2-3 weeks. This information has been provided to the complainant. Avon considers this matter closed.

Avon Products, inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

*incerely,

Review: I placed an order for avon online on 10/*/15 I received a confirmation email stating that my candles were in stock an my card was charged 6.67. That my order will ship between 4-5 business days so I believed everything was fine. I received another email on 10/*/15 that my order was cancel for no reason after my card was charged stating that the prodcut is not in stock,, which doesnt make since to me how its not in stock when I received confirmation that everything was in stock an if you go online now it clearly has the same candles online in stock available. I do not appreciate how cancel my ordered an treated me . If something was wrong they clearly could have email me are honored my ordered im a faithful customer an do not understand how they charge my card confirmed with my bank an say I can not receive my candles I will not be placing another order with avon again .Desired Settlement: I would like my ordered sent to me are my refund but truly want my ordered I ordered this out of good faith

Business

Response:

To Whom It May Concern,We attempted to contact the complainant via phone and email. We provided contact information and requested a return call to discuss the concern. The complainant has not returned our calls. Avon is aware there was issue on the website listing the price incorrectly at the time of the order. Based on hte terms and conditions located on the website stating:Price and availability of any product or service offered through the AVON WEBSITES are subject to change without notice, and AVON shall not be responsible for errors in the prices or descriptions of such products or services", the order was cancelled. The complainant was not charged for the order. Avon considers this matter resolved.Avon Product's Inc.

Review: One month ago I ordered for some friends products from Avon, several hours later they decided that they did not want the products and I immediately called Avon to cancel the order, only to be told that the order could not be cancelled. The order was shipped 2/3 days later and when I received it I sent it back. I expected the money that I paid for these items to be returned to me, but when I call Avon they tell me that they have not received it and therefor cannot refund my money. I think that after more that four weeks they have had more than enough time to process the returned items and refund my money.Desired Settlement: I would like see Avon to change some of their policies regarding cancelling unwanted orders and to be more prompt returning customers refunds.

Business

Response:

To Whom It May Concern,We verified a refund has been processed. We spoke with the complainant to supply this information. We also addressed the processing of an order and why the order could not be cancelled. Avon considers this matter closed. Avon Products, Inc.

Review: I sell Avon they had a new contact for me. So I contacted with this person they wanted Avon so I ordered the products they wanted it was at least 100.00 worth. When I received the check it was over 1000.00 they wanted me to take my 100.OO out and money gram the rest. Well I figured out it was a scam I contacted Avon they wanted nothing to do with the situation. They sent me elsewhere never wanted to take care of it themselves. I have all emails they sent . Refusing to help they always put u on the back burner. Also you would never receive items you order I always had to call. What a mess. It would have been all the same if I would have cashed that check they would have just pushed me away.Desired Settlement: I would like a letter stating why they put their employees on back burner why they don't take care of situation themselves because this has not only happened to me but other employees of them.

Business

Response:

To Whom It May Concern,

Attempts have been made to contact [redacted], however; we have not been successful.

[redacted] does have our contact information and has been

provided with the policies and procedures below:

We have been made aware of emails being sent to

Representatives requesting unusually large orders. The 'Customer' sending the

email, requests the Representative to send the order overseas or across country

and pay with a credit card or money order. The credit cards and money orders

used are either approved or appear to be legitimate but are later found to be

stolen, used without authorization, or copied and scanned. The Representative

is then responsible for the charges.

Please be aware that Representatives who accept credit

cards over the telephone and/or the internet, without obtaining an imprint of

the credit card, signature of the cardholder, and approval code, will be

charged back for any losses suffered by Avon as the result of the credit card

being stolen. The 'approval code' only verifies that the card is a valid credit

card, not whether or not the person utilizing the card is, in fact, doing so

legally.

Additionally, Representatives who accept money orders

from Customers who place unusually large orders, or accept payments from an

infrequent Customer, are subject to money order fraud. If this payment method

is accepted and Avon determines a fraudulent payment has been made, the

Representative will be charged back for any losses suffered as a result of the

fraudulent money order.

Also, Representatives are reminded that shipping products

overseas or exporting is a violation of Avon policies.

For more information on protecting yourself from fraud,

you may log into [redacted] and

click ‘Fraud Prevention Info’ under ‘my account’ from the home page.

Now, if you have been the victim of fraud, you may send

an email to the following addresses. Please attach a copy of the fraudulent

email, and be sure to include the full, original header because there is

information in the header of an email that technical experts can use to flush

out fraud or abuse.

goes to the Anti-Phishing Working Group, an industry association

- [redacted]

the FTC

In addition, if you have been the victim of a counterfeit

check scam, you may report it to the following agencies:

- The Federal Trade Commission. You may visit www.ftc.gov or call [redacted]

(###-###-####)

- The U.S. Postal Inspection Service. You may visit [redacted]

or you may call your local post office

- Your local or state consumer protection agencies. You

may visit [redacted] for a list of state

Attorneys General

Avon considers this matter resolved.

Thank you,

Avon Products, Inc

Review: My complaint is that I'm a customer and sales representative of AVON for over two years now. I have been having problems with the company as both a customer and independent sales rep lately. I'm generally concern about the fact that they have put my online orders on hold without reason. I placed and submitted my orders last Friday November [redacted] hoping to get my products on Tuesday because shipment is usually sent out on Mondays. A few days goes by and I noticed that I didn't receive my package. I noticed that today November [redacted]. I called AVON and asked them why my products were on hold and they informed me to called my District manager that everything could be resolve that way. I made a call to the manager, but she didn't answer. I would like to get the items I placed with the company and want to know why lately they've been putting my items on hold without notifying me.Desired Settlement: I want Avon to give me a reason as to why my products are on hold and to deliver them promptly.

Business

Response:

Review: I have been selling Avon products off and on for about 20 years and this last time almost a year, but I lost money instead of making money because of all of the extra fees they charged me for shipping and other things.I feel as if they have cheated me of my money instead of helping me make money.I need for them to give some of my money back.Thanks, [redacted]

Product_Or_Service: Working for Avon

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I need Avon to at least give me $15 that I feel I was charged extra for nothing.And I don't like their customer service with dealing with this.I have lost money and really I think they need to give me more money for my time and effort that I put into working for them and where I lost money instead of making money.Thanks, [redacted]

Business

Response:

To Whom It May Concern,

We advised the complainant that the fees in question have been credited to her account. Avon considers this matter closed.

Avon Products, Inc

Business

Response:

TO Whom It May Concern,

We have left three messages on the complainant's voice mail and sent her two emails. Regrettably, we have not been able to speak with her to discuss her specific concerns about her balance. We were not able to locate a billing error or an invalid fee. To resolve the complainant's concern, we wrote off her remaining balance of $14.19. We have left this information on the complainant's voicemail and sent her an email. Avon considers this matter closed.

Avon Products, Inc

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have not gotten credit for the following items: 2) Passion Prefer Prvw- 468-304, and Super Bucket Bag Prp l384-195 Byzantine Goddess Pcd 020-335 earrings, for Campaign 21.I returned these items October ** and they all were placed in the same box. AVON will not credit my account for these items causing me embarrassment with my customers. I have lost orders because of this issue.Desired Settlement: I want AVON to restore my account to its current good standing. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I apologize for the inconvenience.

Sincerely,

Review: I placed an order with Avon. When I got my invoice they were billing me for something I did not order or request. I called to cancel the entire order and now I am unable to have my money refunded to me.Desired Settlement: I want my money refunded. I do not want to wait 30 days as it did not take 30 days to get the money

Business

Response:

To Whom It May Concern,

This complaint was received in our office on 4/**/14. According to our records, a $41.60 refund check was issued to the complainant on 1/**/2014. We requested a trace on the chack and have conferimed it was cashed on Feb [redacted]. The complainant has requested that we not call or email her, which has prevented us from being able to provide her with this information. Avon

considers this matter resolved.

Avon Products, Inc.

Review: Placed an order with this company in March. Never received product. Contacted company to find out delay. Was notified that I was to receive a refund for my order. Never received the refund for the order. It has been almost 5 months since the original order was placed. Customer service was poor regarding my concernsDesired Settlement: I need for this company to finish what they promised they were going to do. I am tired of waiting around and having no one contact me. My grievances should not have been sitting around this long for action

Business

Response:

To Whom It May Concern,

We have processed an order to be delivered directly to the complainant. She has been advised the order will arrive in 2-3 weeks. Avon considers this matter closed.

Avon Products, Inc.

Review: My complaint is with Avon's online ordering system. It purposely reflects the total amount that you have just ordered inaccurately. This misrepresentation of order total has caused 2 of my orders to come in UNDER the required minimum order requirement of 50.00, costing me altogether an unwarranted extra 20.42, which I should not have had to pay. I was very disappointed when they refused to credit this amount back. I would like to have the fact of this misrepresentation KNOWN, LOOKED INTO, and CORRECTED, so that their system will present an order total that is ACCURATE, which would stop this unfair problem. I truly believe that this ordering "glitch" is a bad business practice, purposely misrepresented so that you have to order more product or risk paying MORE money on your order if you have not ordered enough to make the 50.00 minimum. I know this sounds confusing, so let me explain. Upon placing my last order, when I was done their system said I had ordered $71 dollars & some odd cents. So I'm thinking that if the minimum order requirement is $50.00, & their system is TELLING me that I have ordered $71, this should be enough to satisfy the 50.00 requirement. Well, obviously NOT, because when I received my order, the invoice stated that I had MISSED the 50.00 minimum by a mere 55 cents. Avon took an extra $13.10 from me that time, which they have refused to credit back, stating that TECHNICALLY the order WAS under the minimum of 50.00, so no credit. If the website had ACCURATELY reflected my order amount, there would not have been a problem, I would have known that I had to order more product to get to the 50.00 minimum, & would have done so. Please look into this & make it right, as the only one that is making $$ off of this inaccurate listing of total amount ordered is Avon, costing me & the rest of the representatives out there more then we need to be paying. Thanks for your time and patience, sincerely, [redacted]Desired Settlement: The amount I am disputing is $20.42. I would also request that Avon be REQUIRED to FIX their online order website, so that it will give the ordering representative an ACCURATE TOTAL of the amount of product they have ordered before they place their order, so that they know, without a doubt, that they have reached their minimum order requirement of $50.00, hereby solving this unfair website problem.

Business

Response:

To Whom It May Concern,

We applied an earnings adjustment of $34.35 to the account. We spoke to the complainant and advised of the credit and explained that the order total on the website is an estimated amount. We also provided direction as to how to calculate orders to determine the exact amount and avoid this issue going forward. Avon considers this matter closed.

Avon Products, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I would like to correct Avon's response to this. First of all, the amount that was credited back to me was in 2 credits. One was for 9.98 and the other was for 14.39, which equal a total credit of 24.37, not 34.35 as they have stated here. They do state the truth when they say that their site only lists an estimated total. But when they say that they provided me direction as to how to calculate an order to determine the exact amount, they are wrong, and they did no such thing,. The only why to "calculate" an exact order amount is to be sure to order ENOUGH (more product) to satisfy the 50.00 minimum order requirement. The gal on the phone said that they realize this, and might think of changing this in the future. I hope that they do!

Sincerely,

Review: I requested to cancel my AVON Independent Sales Rep account due to the company mishandling my orders. I was told that it will take up to 30 days. However, it is past the 30 day mark and I still have not received my refund check of $137.28. I asked for them to refund the money back to my debit card. However, I was told to wait my 30 day time period to receive my check. All I want the company to do is expedite the funds owed to me, as it it well past the

30 day time frame.Desired Settlement: I would like my refund back to my debit card and a formal written apology for not only ruining my chance to be successful within AVON, but for also causing me to lose customers.

Business

Response:

To Whom It May Concern,We spoke with the complainant to advise that becasue her complaint has been escalated propr to filing the complaint the check request had already been submitted. Therefore we are unable to stop the check and process a refund to the credit card. We provdied a time frame as to when the check should be received. In addition aplogy gifts were shipped for her and her customers for the inconvenience they have experienced. Avon considers this matter closed. Avon Products, Inc

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I still have not received my check nor the apology gifts. This type of inconsistency keeps occurring with the Avon Company and the reason this complaint was filed. Until I receive the apology gifts for my customers and most importantly, my refund that I have been waiting for since March 2015, this matter is not considered closed.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Once I receive my refund check, then and only them will this matter be considered closed.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To Whom It May Concern,We have sent an email and left a voicemail asking the complainant to contact us in the event the check has not been received. We have received no response. Avon considers this matter closed.Avon Products, Inc.

Review: I am an Avon rep. Last year I returned an item in August and it was never credited to my account. I was billed $159 for the item in November and because I was unwilling and unable to pay for it I had to spend weeks calling Avon multiple times, emailing their corporate office (and being told not to contact them again), trying to get the local district sales manager to help me, and finally a nice person at customer service told me step by step what I needed to do, who I needed to get involved (the [redacted]) and what that person needed to do to get the problem resolved. By the time it did get resolved I lost all my customers because I couldn't get their orders for the holidays due to the extra money Avon said I owed them despite the fact that I had proof I had returned the item.

So now that the holidays are over, I am done selling Avon and I needed to return some items. I did a return through Avon's online return processing website to return another item that Avon values at $159 but they had not billed me for. Avon's RMA # for the item is [redacted]. I mailed the item using Avon's shipping label on 1/*/15. I have a tracking # from the post office. I received an email from Avon on 1/**/15 notifying me that Avon had received the package and the RMA was "closed with shortages" and it listed the quantity of items returned as 0. I find that hard to believe since the item valued at $159 is the ONLY item that was in the package. I have called Avon's customer service about this and was told that a request for the returns department to research this had been sent and I would hear from someone within 24 to 48 hours. That was over a week ago. When I log onto Avon's representative website and go to Process Returns, I get a message that I can no longer process returns because this item has not been returned!! Additionally, after I returned this item (which is called the Far Away Statement Necklace) I did process another return with multiple items valued at approximately $210 (not including tax). That item was also shipped using Avon's shipping label and I received acknowledgement from Avon that it was en route as of 1/**/15. It is now 2/*/15 and they have not acknowledged receipt of this package. I have documented with photos of both packages, of their shipping labels, of the receipts from the post office (and [redacted] for the second package), and I know that Avon has received both packages. Yet neither one has been credited to my account which is #[redacted]. The second RMA # is [redacted].Desired Settlement: I would like Avon to acknowledge, in writing, sent by US Mail, that they have received both the Far Away Statement Necklace and will not be billing me for it at a later date and that they have received and credited my account with the second return. I would like these items to be credited to my account immediately. I would like to be notified by email if there is a balance remaining on my Avon account so that I can pay it off immediately, or in the event there is a credit, I would like a check sent to me immediately. I would like my Avon representative account to be closed immediately.

Business

Response:

To Whom It May Concern,We have contacted the complainant via email and [redacted] per her request to advise all returns have been received and credited to the account, and that no items will be charged back. We have removed her account per her request and advised of the account status. In addtion we have provided our direct contatc information should she need further assistance. Avon considers this matter closed.Avon Products, Inc.

Review: Avon has not responded to phone calls,e-mails,representative text messages or in any form. I stopped selling the products due to having minimal support from customer service and was assured that I would be removed from all promotional then I was shippedItems which were not ordered. Which I then returned and the status remained in processing for several weeks and then the company put the bill for the items as a negative on the account stating that they had not been returned. Several attempts to resolve this issue have been made by my side, but I have received no response and only a collection notice for the amount billed with an addition of a late fee since the initial billingDesired Settlement: I would appreciate the bill being terminated and the collection be cancelled.

Business

Response:

To Whom It May Concern,

We reversed the charges on the account reducing the account balance to zero. We provided this information to the complainant via voicemail and email as we were unable to reach her. We also provided a call back number in the event she wishes to discuss the issue further. Avon considers this matter closed.

Avon Products, Inc.