Avon Products, Inc.

Review: I am an Avon rep. I sent in a payment check of $16.99 from a customer to Avon and this was never credited to my account. This amount had been paid by me before the product was sent and the customer wrote the check. This check was only sent to Avon because the customer wrote it to Avon and not to me. Avon said they would send the check back to me. This was months ago and I have never received the check or had my account credited.Desired Settlement: DesiredSettlementID: Refund

$16.99 credited to my avon account

Business

Response:

To Whom It May Concern,After research we determined the check had been mailed back to the complainant but not received. As a gesture of good will a credit of $16.99 was applied to the complainant's account. This information was provided via email and voicemail. Avon considers the matter closed.Avon Products, Inc.

Review: I am an Avon representative. I often process returns for my customers. Almost every time I send Avon a return, they send me an e-mail stating the return has been closed with shortages. This means they are claiming 1 or more items are missing in the return and they have not given credit for the item. It usually is only 1 item, but it happens all of the time and the item was indeed sent back. When I contact them, they claim that I have to wait 2 weeks, because that is how long it takes to process a return. If that is true, why are they e-mailing me it has been closed with shortages? I have to wait 2 weeks and than contact them again. Sometimes they give the credit, other times I have to contact them a third time and than they issue credit, when I state I will contact the Revdex.com. Someone in there returns department is not scanning products correctly and not giving proper credit. I complain over and over and nothing is done. The last return I sent back, it happened again. I did not receive credit for a $3.15 item. I have contacted them twice to no avail and now they will not allow me to process any returns until they say I return the item, which I already did and they have. I am tired of going through this all of the time.

Product_Or_Service: Ideal Flawless Concealer

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I want the credit for the item I returned and for the item to be removed from the items not returned list, so I can process future returns. They claim my customers can return items, but have made it impossible to do so.

Business

Response:

To Whom It May Concern,

Credit has been applied to the Complaintant's account and we have notified her of the actions taken. Avon considers this matter closed.

Thank you,

Avon Products, Inc.

Review: I have been an Avon Representative for years. I made returns months ago and to date I have not been credited for the returns or have had the returns mailed back to me. I have contacted customer services several times and to date this has not been resolved. Now they have sent my account to collections when they owe me money.Desired Settlement: Either credit me for the returns or return the items back to me. Reinstate my Avon account.

Business

Response:

To Whom It May Concern, We credited the items in question to the account. We assisted with reinstatement of the account and provided the information to the complainant. Avon considers this matter resolved. Avon Products, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely,

Review: I was a representative with Avon and I decided to resign because of their practices. However, I had a $8.74 credit on my account and asked for a refund on 10/**/15. I had not received it by 10/**/15 so I called to check the status and the refund was never processed. The customer service rep stated that she would put the request in at that time. On 12/**/15, I still have not received the refund so I called to check the status again. I was told by the rep that it was issued on 11/**/15. I have not received it. I never had a problem receiving mail from AVON until now. So all of a sudden I have to wait an additional 4 weeks for $8.74. This is bad business and it is ridiculous!Desired Settlement: My refund ASAP

Business

Response:

To Whom It May Concern, We verified the address with the complainant and that the check had not been received. We requested a replacement check which will be received within 2-3 weeks. This information has been provided to the complainant. Avon considers this issue resolved. Avon Products, Inc.

Review: I am having with getting a refund for Floral and Butterfly Embroidered Tunic AVON Confirmation Number: I mailed back to address listed above on March [redacted]. Up to date I have made calls to your customer service department ###-###-#### always being put on hold for a extended amount of time. The final call I was on hold with a representative over 30 minutes, each time I am being told to allow 6-8 weeks for a refund. I asked for a supervisor to call me back, no return call received. I am dissatisfied with your service because of lousy customer service, but no refund on my credit card. I have already attempted to resolve this problem by calling and being patient. Unfortunately, the problem remains unresolved. I am hereby requesting that you: issue my refund ASAP. Due to the nature of my complaint I have always loved AVON products, but having to be treated so badly and not getting a refund issued on my credit card has left a bad taste. I dont know many people that do not need their money back, but I do.Desired Settlement: Refund issued back on my method of payment (credit card/debit card)

Business

Response:

To Whom It May Concern,We communicated with the complainant via email as we were unable to connect via telephone. We verified that credit had been issued on 5/**/15 and supplied this information to the complainant. We apologized for the difficulty she experienced during her phone conversation and provided coaching to the phone agent. Our phone number was provided in the event any addtional concerns were to arise. Avon considers this matter resolved. Avon Products, Inc.

Review: From: [redacted] (mailto:[redacted])

Sent: Monday, December **, 2014 8:58 AM

To: [redacted]

Subject: Regarding Avon: the inside story

The following is the email I had to send to Avon Canada. They keep asking for monies not owed from myself and other representatives. They want ten grand from me. And I have told them countless times that the products they want payments for were never received. However they refuse to acknowledge my emails. I am beyond done. I am frustrated and getting angry. They have even gone so far as to cancel my ability to sell even though I have been nothing but up front and honest with them. They treat their representative like garbage. I have it on good authority that other reps have left and started selling with the competition because of the crap Avon deals out. I have had enough and its time that more are aware of the heinous practices of Avon.

Several notices??? Really??? Where are these notices??? And what am I paying for?? I have no account with Avon. They have effectively shut me out. I had a payment plan set up with them and they chose to dissolve it, not myself. I owe Avon nothing. I do not pay for items nor received. I do not pay for items that were sent back and Avon refuses to acknowledge. This whole situation is garbage. You send me one more threatening email asking for money that has already been determined by all parties is NOT owing and I will go ballistic. I will not be threatened. I've already lost my Avon business which was my passion. I will not lose my dignity & integrity over this. I have been nothing but honest with Avon. I do not owe them any of what they are asking as ( for the umpteenth time) I DID NOT RECEIVE ANY OF THIS INVENTORY!!! DID YOU HEAR ME THIS TIME???? HOW LOUD DO I HAVE TO BE TO BE HEARD?!?! I DO NOT HAVE TO PAY FOR ITEMS NOT RECEIVED!!!!!!!!!!!!!!!!!!! DUH!?! I am as honest as they come and have been honest with Avon. And look where it got me? Booted to the curb! I am disgusted with Avon. I thought your principles were trust, respect, belief, humility, integrity ... All of which are not used when dealing with your representatives and certainly were not used with me. I used them. I've seen other reps use them. I have recruited my assets off for Avon. (Which is also why my sales were less than stellar) and I get booted. I get the cold shoulder. I even defended Avon to customers who asked about animal testing. And you go ahead and ask for monies that are not even owed. Give me a break. You want my respect back? You want other reps to respect you? Give me my business back! And I'll show you the kick [redacted] rep you had. Otherwise, stop asking for handouts.

--------------------------------------------------

Dec/*/14 - More information from the consumer.

They locked me out from the company for refusing to pay for inventory that I did not receive & are now threatening to send my account to collection. They want $1234 and change. I have always paid my invoices on time. I always returned anything that needed to be returned. Then they decided to start rebilling me for every single return I had done in the last year. When approached to let them know, they "suddenly" had no records of my returns. Wanted to put me on a payment plan to pay this back, lol. Then in the past month it has started again. Inventory being charged to me that I did not receive. When I communicated this to them, they locked me from my account and threatened numerous times to send me to collections. When I attempt to make contact, they ignore phone calls & emails.Desired Settlement: Dec/*/14 - More information from the consumer.

I want my money back. I want my Avon business back. The company may be insane, but my business meant the world to me.

$1000 and a new selling account. My repution as a representative restored, and no more charging for unreceived inventory.

Business

Response:

To Whom It May Concern,We have reached out to our Avon Canada Legal team and they are reaching out to the Complainant. Sincerely,Avon Products, Inc

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The only correspondence I receive from Avon Canada is emails sent from an email that does not accept replies and has no contact information. They have not reached out in a legal manner, in that the emails are strictly sender based with no contact information & no ability to reply. I have attempted to call via telephone however I just get punted from person to person, no one having any answers. And the emails say " we want xx amount of dollars" which keeps changing. I have repeatedly said I do not owe, however, no one listens & I can give hundreds of examples from other representatives & customers who are having the same experiences. Did you realize that Avon is on the MLM watch list as a pyramid scheme?!?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Due to this account being handled by Avon Canada it has been necessary to work with them for the details. Below is detailed steps as to what has taken place with this account. Activity Sep **, 2014 > Email sent to Rep about RMA abuse (DSM copied) Representative was requesting credit for very large amounts claiming the products were never received. Nov **, 2014 > Email sent to Rep that Legal has approved to have account closed for RMA Abuse. Nov **, 2014 > Email sent to Rep By Legal that a payment of $7548.94 was being requested. Representative replied via email she would not discuss this issue. Dec *, 2014 > Email received from Rep that she was not happy about the letter from Legal (balance). Dec *, 2014 > Email received from Rep that she had a payment plan that was voided when we closed the account. Dec *, 2014 > [redacted] tried to register herself under the name [redacted] (account was blocked). Dec **, 2014 > [redacted] sent her “new” DSM a copy of her passport with the name [redacted]. Dec **, 2014 > Call received from Rep about her account being closed. Dec **, 2014 > Call received from Rep about her account being closed Dec **, 2014 > Email sent to Legal about repeat calls from Rep. The investigation into [redacted]'s account found: Activity from May 2013 to January 2015 Total Invoices: $32523.07 Total Refunds: $21954.84 (RMA / BNR) all these credits were to stating the products were billed but not received Total Payments: $ 9652.81 Total Recharges: $ 7548.94 SUMMARY [redacted] had sales of $32523.07 and did refunds for $21954.84 and payments of $9652.81 over the period of May 2013 to Jan 2015. Avon is requesting she repay small portion of the amount that was credited fraudulently. Avon Canada Legal team is working to collect this debt, however the complainant is refusing to work with them to resolve the issue. [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

This information Is a pack of lies. No attempts were made to resolve any issue. I have been more than willing to discuss the matter with Avon and have been rebuffed. I do not owe any monies to Avon. Why should I pay for product not received? This is what they want. Avon is a scam company and I sm glad to be out. Why would I reregister with a company that has treated me and countless other reps so poorly. I want this supposed "debt" cancelled as was the previous resolution discussed as of Sept 2014.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I WAS an avon representative for quite a few years. Which of course really only makes me an avon customer since all I did was purchase products from them. I decided to stop selling avon after SEVERAL attempts to notify their call center (for reps) about wrong products being shipped, being billed for items they didn't ship, and having my district manager HARASS AND BULLY me! I had returned a package of 18 items (all of these items were returned under the code "shipped wrong product") it was all within a year of the date. There's a million things wrong with avon as a business but lets get down to it. I shipped 18 products to them to have my money refunded my account then stated that they owed me $105.77 after these returns. (Return RMA#[redacted]) I got the email on March * that the shipment was scanned by the post office and on it's way to the returns center. About 2 days later I got a letter in the mail stating they didn't receive these 18 products so I called the customer service specialist and she said that my package had arrived on March * and they most likely mailed the letter before they received that package and I had the "credit" or amount they owed me of $105.77 on my account and after it was processed it could take up to 30 days to receive my check since I no longer sold avon and closed my account. Time has come and gone and they sent me a letter stating they didn't receive these products and rebilled my closed account for them. They recharged my account 155.73 making me owe them 49.96 and apparently the 18 products I sent them have vanished. I told them if they were not going to refund my money for the products I sent back to them that were paid for then I wanted them to send me the products back because I was not going to pay them and have them keep these 18 products I already paid for previously. To no avail. It has been since March *,2014 that they received my package of 18 products and I have yet to have the products shipped back to me or to have received the $105.77 check for the items.Desired Settlement: Since it seems as though some how a large "well established business" cannot return my products to me that I paid for I want my money refunded by check (which means clearing my closed avon account as well). I want the check, the account cleared and closed, and for this company (after fixing this problem) to NEVER contact me again. If this is not settled I will be forced to take this issue to court. And I will not only address them keeping the products I paid for and the money they owe me but the harassment and bullying of their employee and my district manager to which I had called customer service about and reported to the divisional manager to NO avail.

Business

Response:

To Whom It May Concern,

We have removed the chargeback from the account which has left a credit balance of $105.77. Please allow 2-3 weeks for the check to arrive. We have notified the Complainant. Avon considers this matter resolved.

Thank you,

Avon Products, Inc.

Review: I was asked to become an Avon sales representative, that my commission will be 40% of my sale. After I placed an order, the amount owed was equivalent to 40% within an hour of payment being removed from my bank account, the amount changed. I cancelled the order and requested my money back. I contacted Avon who informed me that the order did not go through and they will return my money once they received the packages, There was no packages sent to me since the order did not go through. Avon STOLE my money from my bank account and have been giving me the running around for a month now. The online account has been closed since end of October, Avon claims that I was in my account on November [redacted]. How can I enter an account that has been closed since October ending. Everytime I call I have been given a later date. If the order did not go through, by law I should have my money back with 7 business days.Desired Settlement: I WANT my money back and any interest gained on it in the last mount.

Business

Response:

To Whom It May Concern,

We spoke with the complainant to advise that the refund

amount of $203.43 can take up to 30 days from the last transaction on the

account to be issued. All information has been forwarded to our credit

department to see if we can speed along the refund check for the

Representative. Avon considers this matter closed.

Avon Products, Inc,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

On December [redacted] at 7:55pm on a Sunday evening I was contacted by an Avon Representative who was insisting in reactivating my account. I explained to her that I am currently nursing my daughter and Avon has not return my money after almost two months. Prior to that I contacted Avon two days after I received a call that my check would be mailed out. They explained to me it would take an additional two weeks from December [redacted] that I enter my account. My account has been closed since October, and no activity since. AVON PRODUCT INC has STOLEN my money and have continued to stall to return my money. This is a criminal act, this matter has NOT been closed or resolved. I have forwarded my complaints to several government agencies for this is a serious matter.

I want Avon Product Inc to stop contacting and harrassing me to avoid paying me my hard earn money.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above

Sincerely,

Business

Response:

To Whom It May Concern,

The check in the amount of $203.43 has been issued and should be received no later than December **, 2013. Please contact us if not received by said date.

Thank you,

Avon Products, Inc.

Review: They are billing me for stuff I'm not receivingDesired Settlement: DesiredSettlementID: Refund Id like my Acct refunded n the no criedit thing lifted its not my fault the driver was taking my stuff

Business

Response:

To Whom It May Concern,

We spoke to the complainant to advise that based on her high ration of credit for items she is stating she never received we are no longer able to issue credit on the account. Complainant decided to end her relationship with our company. Avon considers this matter closed.

Avon Products, Inc.

Business

Response:

To Whom It May Concern,

The Complainant's account has been reinstated and she has been placing orders. Avon considers this matter closed.

Thank you,

Avon Products, Inc.

Consumer

Response:

[redacted]

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: y

[Your Answer Here]

They have thir driver before ups stealing my orders , n now I can't send back broken products and can get credit for this items they are not sending I think the woman that closed my acct with out my permission should have to pay me 50$ cas I had 100$ worth of orders when she closed my acct n was very rude n disrespectful to me treated me as if I was a baby , she needs to be fired , I'm not the only one shes done this too! Very rude lady she is .

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: There are false charges on my AVON representative account from a company called La Sales Center. I contact AVON to ask what it was for. I was told that they did not know and that I would have to contact La Sales Center. SO, I made SEVERAL attempts to contact La Sales Center with no answer and no response. I called AVON, who's representatives also attempted to contact La Sales Center with no answer. AVON had no right to allow another company that they know nothing about to make false charges to my account that I entrusted AVON with. Their response has been, "I'm unable to remove the amount charged for the purchase made from the LA Sales Center of $91.59 and for the La Sales Center Shipping Fee of $5.95 on 5/**/2013. It can be disappointing when your expectations are not met. However, you need to contact the LA Sales Center regarding your concern" and "Additionally, I see that if you do not make the payment of $97.51 your account would go to collection." AVON has allowed a company to make false charges to my account and is now threatening to send me to collections if I do not pay it. AND they are racking on late fees along the way.Desired Settlement: I have paid the $124.65 for the 2 orders that I recently PLACED AND RECEIVED. I want ALL charges from LA Sales Center and late fees removed from my account and the account closed with a $0 balance.

Business

Response:

To Whom It May Concern,

The disputed amount charged to the Representative account has been credited. We spoke to the complainant to advise of the credit and closed the account per her request. Avon considers this issue closed.

Avon Products, Inc.

Review: As a previous Avon rep. I returned 4 boxes of product, which totaled approximately $400.00. I still owed Avon around $200, so I knew I would not get the full amount. I received a check for $19.97. Along with the product I returned I included an itemized list of every item in the boxes. When I got the check mentioned above, I immediately wrote them another letter and asked for a full accounting of why I only got $19 for $400 worth of product. I sent it requiring their signature. They have never responded to me. If you call the Avon customer service number all you get it someone in India that does not even know what you are talking about. Avon owes me money!!!!!Desired Settlement: I want ALL the money that is owed to me by Avon. I believe it is around $200, and I want an itemized listing of the products I returned and the price.

Business

Response:

To Whom It May Concern,

We researched this issue and determined that an

additional credit of $393.68 is due to the complainant. A check will be issued

and for that amount. We have called the complainant and let her know. Avon considers

this matter resolved.

Thank you,

Avon Products, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I was an AVON representative in 2009. I ordered sterling silver jewelry that should not have changed color but it has. I returned the merchandise on 10/**/2013 as told to do so by a representative. The package was received in [redacted] Ohio as per my tracking receipt on 10/**/2013. On 10/**/2013 I called and was transferred several times because no one could pull up my old account number and no one could verify the package was received. I finally got to a supervisor [redacted] who advised she would send an email out and have my account updated as it showed a balance which I had already paid to LTD collection and verified that it was paid by phone with a rep named [redacted] indicated once this was settled I would receive a call back and should expect a refund. I called again on 10/**/2013 and again was transferred around because no on could verify where the package was and could not find my account numbers of when I was a representative. Now it has been almost 4 years so of corse I have no order or receipts numbers but the jewelry came from AVON they still have the rings and charms in their sterling silver collection. I have bought other items that did not change color but for some reason some of them did and they are suppose to refund me because sterling silver should not turn black. Now on 10/**/2013 I also spoke with a supervisor named [redacted] somewhere in Central America no surprise that she also has not followed up with me. It has been over a month 2 phone conversations with 2 supervisors later and I have yet to hear a resolution. I have 2 other items to return and I don't want to until I know that I will be refunded. I still purchase AVON and I have never had an issue until now. I am not happy with the service I am provided. NOW AVONS Guarantee is if your not satisfied you can exchange or return an item and get your money back. Well it does not seem they are honoring that statement. My name is [redacted] the address when I made the purchase was [redacted]. I now live in Pennsylvania. This info was also given to the supervisors. My old account #'s are [redacted] and [redacted]. LTD financial services to whom the money was paid for the amount owed to AVON is AV2 [redacted] and their telephone # is ###-###-####. I do not owe them money this was paid in 2010.Desired Settlement: In my letter to AVON along with the merchandise returned I advise I would accept credit or an exchange replacement for the same items. Well now since I have had to go this far and endure such aggravation I want a full refund and the information for a person to send the other items to directly so I do not have to go through this again. My last order with AVON was Campaign 23. I am no longer a customer.

Business

Response:

To Whom It May Concern,

We have informed the complainant that a refund check for $170.75 was requested on 11/**/2013. It should arrive in 2-3 weeks. Avon considers this matter closed.

Avon Products, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: After speaking with several customer service representatives I finally received an itemized statement. I called numerous times telling them that I dispute the amount they say I owe. I have emailed the business several times because I needed them to correct their billing. Two days ago I received a phone call from Sunrise Credit Services, they are the collections department for Avon. My assistant called Avon yesterday and demanded that they email me an itemized statement. Now I received their itemized statement via email and I have come to the conclusion that Avon owes me $18.72. Basically one of my payments was never credited instead they added it to the balance!! They had also claimed that I had an order on hold however I had been calling and demanding that they cancel that order because my customers were already upset because they were missing several products that were ordered and they did not receive their products. I paid for the products and was my account was never credited either.Desired Settlement: I have customers waiting to get on my Avon website to place orders.

Obviously I will no longer be placing the direct orders for my customers because I DO NOT TRUST THEIR BILLING DEPARTMENT. My customers will be purchasing products online as soon as they pay me what they owe me and restore my online business.

Business

Response:

To Whom It May Concern, We have spoken with the Complainant and explained her balance and her itemized statement. [redacted] was satisfied once the call was complete that Avon does not owe any further funds. Thank you,Avon Customer Care.

Review: Order products from Avon had to pay for the order completely upfront the shipment was delivered by UPS to the wrong address we have the tracking slip to prove it. I called Avon to have them reship the order I was told they would but it would take 5 days they had to research I did not see why it would take that long when they could see per the tracking it did not come to my address.it was told to me that was Avon policy. and still they have not sent my product. I have spoke to four different people including a [redacted] who told me they had reshipped it,I finally spoke to someone there that said they had not shipped my order it was canceled Avon refused to reshipped or reorder my product even though the order was paid for and they have the tracking proving that it was not sent to my address I have lost customer because of this and I related this information to them and they did not care today I still do not have any product, credit or refund. this was my campaign 24 order we or now ready for campaign 26 to go out.Desired Settlement: I would like to order the product for the remaining customer for the price it was when I originally ordered it.

Business

Response:

To Whom It May Concern,

We applied credit to the account for the missing order. We spoke with the complainant to apologize for the delay and advise of the credit that had been issued. Avon considers this matter closed.

Avon Products, Inc.

Review: order campaign 24 order it was completely paid for it was delivered by [redacted] to the wrong address per the tracking information it was delivered to another city I called Avon to have them reship my order I was told it would take 5 days for them to reship because it was their policy they needed to research I did not understand since they have the tracking slip that proves it was not sent to the address that it was suppose to go to. I still never received my order I called Avon I spoke to three people one being supervisor who told me my order had been send out I never received it I called Avon again to find out the order was never reshipped out they canceled the order I was told they could not reship the order and would not reorder the order unless I pay for the order again until they research the issue this is their policy I told them I have lost customer to no fault of my own they can see the order did not go where it was suppose to, the order is completely paid for and I have no product, no credit and no refund and Avon is not willing to help meDesired Settlement: I need I refund for the products where the customers canceled their order because they went to someone else and I would like to be able to get the product at the same price for the remaining customers. I believe Avon owe me that since this was not my error

Business

Response:

To Whom It May Concern,

We applied credit to the account for the missing order. We spoke with the complainant to apologize for the delay and advise of the credit that had been issued. Avon considers this matter closed.

Avon Products, Inc.

Review: I stated selling Avon in June. First I had to give them 15.00 dallars up front to start. I was told had to get money up front from customers and I had to use my credit card. I filled out application with a Rep, so she made money off me which is fine. So everything is done on line. I needed a job, which turned out I was losing Money I had to buy all my tools and Ect. So my last order I put in on the August *, 2015 I waited and waited no order. I called everyday and they told me it would be sent out. So I knew I was being scamed. I told them to take the order off my credit card they told me no. I had to call the credit card company to get the money. I was taken for a ride all the money I spent on tools shipping. I want all my money back from tools and the 15.00 which I started.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I was trying to re-establish myself as an Avon representative. I called the customer service # ###-###-####. I was told I needed to call the collection agency [redacted]. I called and spoke with a representative at ###-###-####, ext. [redacted]. She stated that I should call back in a week. I did and left a message. No called me back at [redacted].Then, I called customer service back at Avon. I spoke with a representative that informed that I had two accounts. One account # [redacted] in the amount of $847.93 and another account # [redacted] in the amount of $235.55. Avon does not allow representative to have 2 accounts. I am familiar the account # [redacted] in the amount of $235.55. I am willing to pay this amount. The first account I am not familiar with and I want it removed.Desired Settlement: DesiredSettlementID: Billing Adjustment

I would like the bill adjusted to show that I only owe $235.55 as I would like to pay the balance immediately and restart my Avon business again.

Business

Response:

To Whom It May Concern,We researcehd the accounts in question to verify that both accounts were registered under the social security number of the complainant. We communicated with the complainant to provide this information via email per her request. In order to sell again both previous accounts will be need to be paid in full. Avon considers this issue resolved.Avon Products, Inc.

Review: I am a avon rep and I bought some sandals from avon and they didn't fit and I returned them and wanted my money back. They will not give my money plus postage back to me. They took my money with no refund or did they replace the shoes.Desired Settlement: I want my money back. And I dont want to do business with them anymore.

Business

Response:

To Whom It May Concern, We have attempted by phone and email to contact the Complaintant. Once we hear back from the Complainant, we will work to resolve the issue. Avon Products, Inc

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because they have never e-mailed me or called me. That is a lot of [redacted] Why don't they just send me the money.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To Whom It May Concern,We left a voicemal and sent an email advising the complainant that her refund check was requested 12/** and would take 2-3 weeks to arrive. Avon considers this matter resolved. Avon Products, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Thank you I just wanted my money back. I received the voice mail from a [redacted]. I don't want to know them at all. My daughter sold 80.00 worth of stuff and never got a commission for the stuff she sold. That is a bunch of crock. I hope other people complain about Avon. Thanks [redacted].

Review: I signed up to sell Avon Products, and then, because of my schedule, can no longer sell. I have a credit on my account and they won't refund.

I placed 2 orders: [redacted] ($155.94) and [redacted] ($73.49). I did a return [redacted] for $50.47. However, they have only refunded $35.98 of that amount. Currently, my balance on the account is $-127.03 (They owe me this amount plus the credit that is not yet appearing on my account in the amount of $14.49. I have informed several people including my upline that I do not wish to sell Avon any longer due to my hectic schedule. I can provide emails stating that they will not refund my money. They want me to use it on a future order. I also have a policies and procedures that states I can cancel my direct sale membership at any time and for any reason without penalty. I wish to dissolve my relationship with Avon and I need for them to refund the amount of money they owe to me.Desired Settlement: I am seeking that they give me the amount of money that I overpaid them. I would like to get the entire balance, however, if they would give me the amount I overpaid then I will use the balance from the returns toward additional product.

Business

Response:

To Whom It May Concern,

We spoke to the complainant to advise her Avon account has been closed and she will be receiving a refund check for her credit balance. Avon considers this matter resolved.

Avon Products, Inc.

Review: For almost 3 weeks, I have been missing over half of my products that I called over and over again on concerning Campaign 12. I have placed this add-on order over and over again and was promised immediate shipment and my order has never been shipped. I want a refund of campaign 12 that I never received or my products to be shipped to me overnight. I have missed customer sales, lost clients and vending opportunities because of this.Desired Settlement: I would like a refund for campaign 12 of all the products I never received immediately credited to my credit card that I used on file for this order or all the missing products shipped to me immediately and overnighted to me with the shipping cost paid by Avon for the false promises for almost 3 weeks.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,