Avon Products, Inc.

Review: I was selling avon for a few months. I SENT BACK A DOLL THAT DID NOT WORK back in dec of 2014 I HAVE CALLED 6 TIMES FOR MY REFUND OF 25.88 THEY KEEP TELLING ME IT WILL BE 2 OR 3 WEEKS. WELL IST BEEN 3 MONTHS.WHY?MAYBE YOU CAN GET A ANSWER OUT OF THAN.Desired Settlement: [redacted]Need 25.00 they owe me waited 3 months they keep on saying they mailed it they're lying

Business

Response:

To Whom It May Concern,We spoke with the complainant to apologize for the delay in receiving the check. We advised the check was requested on 3/** and will take 2-3 weeks to arrive. The check will be reeived no later than April [redacted]. We provided our direct contact number in the event there are any additional concerns. Avon considers this matter closed.Avon Products, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] .I have not recieved my refund yet I was not told it would be here by 4/*/15 Iwas told it was on it;s wayWELL THEY CAN TALK SOME [redacted].

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To Whom It May Concern,We left a voicemail on 4/* to confirm whether or not the check had been received. We provided a call back number in the event there were any other concerns. We have not received a return call. Avon considers this matter closed.Avon Products, Inc.

Review: I placed an order on 11/**/2014. The order total was $48.25. I paid $45.00, since I had a credit listed as $2.91. On the same day (11/**) Avon charged me $9.95 for simple standard fee, processed my order for $30.37; leaving me a credit balance of $7.59. Currently my order is ON HOLD because Avon states I owe $26.67. There is NO Information on how or why I owe $26.67. Furthermore, campaign 24 was to close on [redacted] 11/** at [redacted]. So why was I billed before that date when I had already paid more than necessary to fulfill an order.

On 11/** a customer ordered (online, direct shipping) over $51.87. This should have put me into the 20% commission, which would have reduced the previous order of $48.25 by 20%.

So now, the 11/** order is ON HOLD because of this SUPPOSED amount that I owe. Due to their extremely insufficient reporting on their "Rep Suite", I now have no idea what I actually owe, versus credits they should have applied, nor any distinct information regarding these balances owed. Avon has a very inefficient system which seems to be tailored to confusing the reps out of money.Desired Settlement: I demand that Avon provide me with Accurate and Detailed information regarding EACH charge, and each payment I've made, along with a correction of my account to reflect this data. Prove to me that you are not taking advantage of your representatives by falsely charging them without providing detailed data on what the charges are for. Avon must have realtime reporting on their website, which they do no currently, it appears to update in 'batches', which is an old method of doing business, and is not current to modern day ecommerce and standard commerce practices. I demand explanation of charges or the next step will involve legal action.

Business

Response:

To Whom It May Concern,We spoke to the complainant to assist with understanding the charges and account balance. She is now in agreement. Avon considers this matter closed.Avon Products, Inc

Review: On 10-*-2014, I placed an order for AVON I am and Avon REP so this order was for my customer's, I made a payment of 32.00 dollars which left me a credit of 20.00, meaning they owed me money. I got an email confirming my order the next day, By 10-**, I had not got my order yet, so I checked and found my order was on hold unless I paid them 19.85 cents, not only that there was a threat to cancel the order in five days the day I checked it was the 4th day and a SATURDAY, even though my balance was showing I have a credit of20.00. 1st of all there was no phone number on any of my boxes or anything for AVON REPS to call I called the avon number for customers and had to get the number that way, when I did get through I got an automated service, and again it said I had a credit of 20.00 dollars but needed to pay 19.95, everything was automated and it would not let me have my customers orders unless I paid the 19.85 so I paid the order and now I'm showing a credit of 32.00. A big reason I'm complaining is that there was a threat to cancel my service on a weekend that they obviously seen there was a credit and did not apply it and just send my order, so now my custormer orders are late because someone didn't just use common sense and say "Oh Gee she has a credit of 20.00 let's apply that to what she owes us and send her order" Not only that there is an issue of the E-Store I signed up on the last day of Camp 20 I didn't have any Campaign 20 books to hand out, had not got the store really up and advertised yet and they charged me 6.25 cents for not using the store, in campaign 20. So basically my order was held hostage, and they had their money I have a screenshot of the credits if of need them.Desired Settlement: I want them to be easier to contact even on weekends, I don't want a refund as the order I was paying for is 76.00 but make sure the 32.00 credit gets applied to that order, also ORDER Represenative number needs to be on the represenatives site so I don't have to look for it, there is contact info but that is just an email and it does me no good on a Saturday and my order is going to be cancelled on a Sunday if I pay, also since I see this as there fault I want free shipping on this order. I should of had it by now and my customers want their stuff, this way I can waive the handling fee for my customers who are waiting for their things.

Business

Response:

To Whom It May Concern,

Our office communicated via email with the complainant as she was unavaible by phone. The hold order in question had been released. We verified the complainant has the correct contact number for service and that it can be located on her invoices. We also provided information concerning order deposits required prior to orders shipping. Avon Considers the issue resolved.

Avon Products, Inc.

Review: Avon is censoring negative customer reviews from their web site. This is misleading for customers who are under the impression that any buyer who chooes to be heard about their purchasing experience will be able to share their personal findings and thereby allow the potential consumer to make an informed choice. I received an inferior product from Avon and wrote a relavtively neutral and balanced review in an attempt to stay somewhat positive because I had bought a necklace from them with the understanding that the proceeds were purported going to domestic violence programs. The chain I recevied was very cheap and kinky and I said so. The pendant wasn't much better but I said nice things about its design, just to be polite in light of the alleged cause. Avon responded by saying that they rejected my review because it did not meet their guidelines. They provided a link to their guidelines. I did not violate them. My review was completely objective and was focused on the product and my individual experience using it. It provided extremely specific details about why I liked the pendant but disliked the necklace. It was not mean-spirited or spiteful. I even positively addressed why I supported the cause and liked the design of the pendant. I was in full compliance with Avon's Terms of Use in that my post did not contain any obscenities, discriminatory language, or other language not suitable for a public forum. It did not contain any advertisements, “spam” content, or references to other products, offers, or websites except to suggest that Avon could directly collect money for domestic violence at Avon.com. But I did not suggest a particular web site. My post did not contain an email address, URL, phone number, physical address or other forms of contact information. My comments were critical of the material used in the chain - but that was neither nasty nor spiteful and I was intent on including positive comments about the product as well. I did not mention any other reviews posted on the page or their authors - even though some of them agreed with me. BOTTOM LINE - This seems like a clear case of censorship. Perhaps Avon only allows a maximum of 3 negative reviews on a product, if any at all. I was in full compliance with the guidelines. I now perceive Avon's reviews to be useless as it is clear that they censor them and only allow positive reviews and limit reviews that contain negative comments - even when they are balanced with positive comments. They do not appear to be acting in good faith. And I'm now also curious about the transparency of the donation they say they are making to the domestic violence cause. --------------- 9/*/2013 8:32:45 PM Dear [redacted] Your recent review of Empowerment Circle of Support Necklace did not get approved as it did not meet one or more of our established guidelines. We invite you to revisit our guidelines and try submitting another review. We appreciate you taking the time to write a review about Avon products and hope to successfully post your next review soon. Sincerely, AVON Online TeamDesired Settlement: An uncensored posting of the original review absent any language that Avon may find to be distasteful, but not absent the opinion language regarding the necklace. A warning to Avon that they can not manipulate the reviews of customers if they are choosing to provide a product review forum.

Business

Response:

To Whom It May Concern,

The complainant's product review was rejected due to a violation of guidelines for reviews. In this instance this was due to the price of the product being included in the review. We spoke with the complainant to advise her of the reason for the rejection and that she could certainly resubmit the review after deleting that information. Avon considers this issue resolved.

Avon Products, Inc.

Review: I have contacted Avon via email, phone and [redacted], and no one has answered me. I have ordered Almost $90 worth of product, and received not even half of it. It has almost been a month since I started sending emails in regards to this problem. My customer is extremely upset, and now will not be ordering from Avon due to their inability to provide the customer with the products that have been paid in full for.Desired Settlement: As a "well-renowned" company, Avon should be able to keep up with orders and give the customer what they paid for, not rip them off.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Thanks for the cooperation. It is appreciated.

Sincerely,

Review: The below email, marked #1, is probably one of the first of many emails sent to Avon making them aware of the problem that was soon to come and no one paid any attention to nor did anyone attempted to head off the problem before it escalated. Also, my [redacted]., submitted the exception report to her [redacted] in a timely manner and still Avon corporate office took their time resolving the issue which caused me to miss the trip to Orlando w/ paid registration and paid hotel stay for 2 nights and the $500.00 gift card. When the corporate office finally decided to approve the exception, it was too late. I had to cancel the registration and the hotel stay. They (Avon) then tells me in an email, because the approval came too late, I missed the cut off for the $500.00 gift card and they will have to send me a check in the mail, which I will not receive it until the end of August. I explained to them in the email, that check was needed for me to pay my way to Orlando and to buy food and if I do I get the check until the end of August I will not be able to attend the conference. Avon replied by stating there was nothing could do about it. Wrong, Avon could have NDA’d me the check and sent me a roundtrip airline ticket since all of this was their fault. Avon does not care about their representatives; all they care about is how much money they are making. I have received 2 or 3 emails from 2 different Avon departments both telling me I will have the $500.00 check by the end of August, as of today August **, 2014, I still do not have the check. I have made numerous, numerous calls to the leadership desk and to the corporate office and still no one is willing to tell me when the check will be mailed. I spoke with [redacted] today August **,2014, she stated she couldn’t tell me when or if the check was mailed only that they submitted a 1099 to the IRS. I told her that doesn’t tell me anything – how do I know they did that. Avon is hoping by them giving me the run around and telling me “check is in the mail” I will just give up, wrong! I will not stop until this is resolved to my SATISFICATION, even if I have to take them to court for breach of trust and failing to following through with their WRITTEN agreement that I would have the check by the end of August. I have all the documentation, needed. I called the corporate office on August **, 2014 around 3:15 / 3:30pm and [redacted] in the Executive Complaint dept and she stated she couldn’t help me and I had to speak with [redacted] but of course [redacted] was out to lunch and she will leave her a message to call me back. Around 4:05pm August **, 2014 I called back to the corporate office (since [redacted] never called me back) ask for [redacted], she wasn’t available, sw [redacted], she stated I will have the check by August **, 2014, which is Sunday and mail does not run on Sunday. On August **,2013, I receive and email from [redacted]., in the [redacted], telling I will not be receiving the $500.00 check and my situation requires special attention so she will be forwarding it to the “appropriate dept”. I emailed her back stating she needed to research her information because what she is saying is incorrect and those departments need to communicate better with each. Avon has a serious lack of communication problem within its organization. Then a few minutes later, August **, 2014, I receive an email from [redacted]., telling me she apologizes for [redacted] giving me the wrong information and that I will be receiving the $500 check by the end of August. There are many, many more emails going back and forth concerning this issue since June 2014 and if you (Revdex.com) or even Avon’s [redacted]s’ want a copy of them all, I will be more than happy to send you a copy. I’m sure Avon might need them for their legal department.

I tried to copy & paste some of the emails showing where I have been actively pursuing this situation and Avon keeps eluding, since June and the conference was August **, 2014, but I kept getting an error message. Besides, Avon’s lack of communication between the departments they have too many departments. A lot of my emails from Avon include the wording: “will be forwarded to the appropriate department”. What is the appropriate department? Who is the appropriate department? Where is this appropriate department located? How many people whose paychecks are signed by Avon work in this appropriate department?

#1: “ I have someone in my downline who refused 1 of 2 boxes (as instructed by customer service in the accounting department) because they refused to cancel the order. His name is [redacted] #. Customer service is telling me it will take 2 months for his account to be credited. This is causing a major problem for me because he is part of the 10 & 2 I need to winning all 4 parts of the "On-the-Go to Orlando" challenge. His account has to have a zero balance for me to get the credit. He placed the 2nd order because we thought he did not order enough to reach the $50.00 limit. When I called the leadership department, I was told they will only count the 1st order even though the 2nd order was placed on the same day, which was before the deadline. The next day, I called the leadership department again and they verified the 1st order was enough. My downline attempted to cancel the 2nd order; the request was denied and he was told to just refuse the box when it arrived, which was done. I tracked the returned box. It was 1st delivered in [redacted] and signed for on June **, 2014; then it was shipped to and delivered in [redacted] on June **, 2014. My downline and I were on a 3-way call to customer service last week; he was told to pay for the 1st box and once payment was made they will put a note on his account. The payment of $52.40 was paid for the 1st box. According to the leadership department, the note on the account and fact the 2nd box was returned will not matter when the final report for the On the Go to Orlando is run; his account has to show a zero balance for it to count.”Desired Settlement: Because this is Avon’s fault, totally and completely, I want the $500.00 check that is already due to me NDA’D to me and I am entitled to an additional $500.00 for them causing me to miss the trip to the: Make Your Dreams Come True Event (Aug [redacted]) in Orlando Florida, staying at the Rose Shingle Hotel for 2 nights; pain and suffering; causing me to spend hundreds of hours trying to resolve this situation (from June to the end of August) sending emails (20-30) making phone calls (almost on a daily basis, 30-40 calls) from June to the end of August and for preventing me from obtaining new customers and getting orders. Also, I want an apology letter (no email) sent via USPS from Avon signed by all 3 of the [redacted]s’.

Business

Response:

To Whom It May Concern,

After further research it was found that [redacted] had not initially qualified for the $500 incentive prize due to an order not being paid in full by one of her downline members. The downline member had chosen to return an order so it was showing as not being paid on time and in full. Since this was not an Avon error, this would disqualify [redacted] from the incentive. However, as a goodwill gesture, Avon made an exception to approve [redacted] for the $500. After speaking with [redacted], she has let us know she did receive the $500 check.

Due to the inconvenience that [redacted] has expressed in her complaint, we have offered to send her an apology gift of her choice up to $50 value. She will contact us back with her choice of product.

Avon considers this matter resolved.

Thank you,

Avon Products, Inc.

Review: My issue with Avon. Billing errors. Shipping errors. SENT ME TO COLLECTIONS because the stated I had a past due account.

I received a letter dated April **, 2014 from a collection agency, for past due account with Avon. I had sold Avon for a bit. Got way to frustrated w/ the orders being wrong, would contact to return wrong products that were sent only to get the run around and then not the full amount of what I had to pay to them for their error. Multiple emails/calls of frustration. I stopped ordering from them. too much hassel and not very friendly phone staff.

My last order was in Nov. **. I got (suprise suprise) a HUGE order of stuff I didnt order. when I called, they couldnt find my order at all, yet I had it in my hands. They have no record, so, no record of their error. I opted to just pay it. Donate to my mom's church for the giving tree. Someone will enjoy! I also stopped selling.

Now. in this letter from the collection agency (very nice) I had to in turn touch base w/ Avon who for some reason had no access to my account. WHAT? Asked for a [redacted] who was able to dig. he informed me that I had a balance of $29.78 due. From November. really? Ok. I will pay that, BUT the fact that I was sent to collections for $49.78 is insane. He said there were late fees added. I asked why they didnt CONTACT someone to say, Hey. You owe 29.78. Instead of letting it sit there, and increase in dollar amount. He said there SHOULD of (note SHOULD have, but there were not) any emails sent, letters sent, NOTHING.

I sumbitted payment to the collection agency so it doesnt affect my credit MORE than it has to.

I am VERY peeved that I wasnt notified while fees were being added to my account.Desired Settlement: I feel since Avon didnt let me know that I had a past due and just letting it compile late fee's, I think they should refund my late fee's that would of been $20.00

Thanks!

Business

Response:

To Whom It May Concern,

We spoke with the complainant to advise that we send out past due notices once an account reaches 2, 3, 4, 5, 6 and 8 campaigns past due. Complainant states that she didn't receive any of the notices and only received the letter from the collection agency. Confirmed that complainant's account has been paid in full. Avon considers this matter resolved.

Thank you,

Avon Products, Inc.

Review: Stop email to me

I have made several attempts via email and phone calls to stop Avon emails to me. With each request I am switched to a different Avon reparesentative and emails continue. Call Avon today and

LuLu refused to assist me, put me back in Que. After being on hold for ten minutes Kim did assist me. Why can I not stop these emails. Please help me. I do not have to look at a catalog on line nor do I want to. Thanks you for your time and assistance.Desired Settlement: No more email from Avon

Business

Response:

To Whom It May Concern,

We have removed the email address in question from Avon's systems. We have provided tbhis information to the complainant. Avon considers this matter closed.

Avon Products, Inc.

Review: Outright fraud. Created an account in my name without my consent or knowledge, then sent and charged me for products and advertising materials. At 3:44 pm on July ** 2013 I received multiple boxes from UPS that came from Avon Inc. I immediately asked the delivery person why he was delivering this to me and he said it was because it was addressed to me. I told him that I had no idea why I would be getting anything from Avon and I asked him to take it back. He then told me to deal with it through Avon and left. I immediately called Avon (at 3:53 pm) and asked them why they sent me these boxes. They asked me if my social security # was a number that the read off to me and I told them that it was not, they then asked me if my phone number was another number that they read off to me and it was not my telephone number either. They then said that they had made a mistake and would send me a UPS tracking label to return the shipment. Once the material was shipped back they said that they would zero the account and remove it from their system. The problem is that they never sent a UPS tracking label, so I called them back again and they said the same thing but still never sent a UPS tracking label. I called a third time and received the same run around with no results. On September [redacted] 2013 I received a bill from a credit collection company saying that I owed Avon for the shipment that they "mistakenly" sent to me. After working diligently to correct their "mistake" and making three attempts to get them to send me a UPS tracking label, I am at wits end in dealing with this company. First thing Monday morning I am contacting the NM attorney general and reporting Avon Inc. for fraud/extortion and will look into retaining counsel for recuperating damages incurred during this ordeal. My home is not a warehouse to store Avon products and I have (or at least had) impeccable credit. If my credit is affected by their incompetence (or outright criminal behavior), I will be compensated. I have given them plenty of chances to correct their "mistake", but sending me to a credit collection company is an attack on me and my family and will not be tolerated! I did not ask for an account with this company and have no idea why one even exists with my name on it.Desired Settlement: First of all I want the Avon garbage out of my home. Second, I want the false account that they put in my name erased from their system. Third, and most importantly, I want a letter sent to both myself and the credit collection agency stating that Avon made a mistake and to wipe all records of my name out the credit collection agency's system as well. I want proof that my credit score did not and will not take a dive due to Avon Inc's incompetency. I believe that Avon should voluntarily comp

Business

Response:

To Whom It May Concern,

We spoke with the complainant to advise that we have arranged a pick up from UPS for the order delivered to her in error. We advised credit for the order will be applied once the order is received from UPS. The complainant was advised she needs to flea police report for identify theft since her personal information was used to open an account without her knowledge. This account has been closed and no negative reports have been filed against the complainant with any credit bureau.

Avon Products, Inc.

Review: On May **,2013 Avon debit my Trustmark checking account twice for the amount of $103.94, a total of $207.88. I have written Avon and called regarding this matter. I was told that $103.94 would be credited back to my Trustmark account. In stead of crediting it back to my Trustmark account they have added to my Avon account. I have an order for $142.92 Avon wants me to pay $246.86. When I call to system to find out the balance I owe it is still requesting that I pay $103.94. Each time I make an Avon payment I get an approval code number, this is for Campaign 10. To resolve this matter, I want Avon to credit $103.94 back into my Trustmark account and the system to state the actual balance that I owe. It is showing on my bank statement that it was debit twice. I was told it was credit back to my debit card, but it was not. Have checked my bank.Desired Settlement: DesiredSettlementID: Refund I want Avon to refund me my $103.94 back to my Trustmark account, or debit card, or credit my account for this amount. And the system to state the actual amount I owe. The amount I owe for Campaign 15 should be $142.92, not $246.86.

Business

Response:

To Whom It May Concern,

We spoke to the complainat and advised this refund had been issued on 7/*. She stated she was aware of the refund. Avon considers this matter closed.

Avon Products, Inc.

Review: I am an Avon representative, I'm ashamed to say. Avon sales campaigns run for two week time periods, yet Avon allows backordering of these campaigns for an additional four weeks, adding up to campaigns that are valid for a total of six weeks each. Due to their schedule, the campaigns overlap each other, with the result being that three campaigns are valid at any one time. It is understandable that unforeseen shortages may occur from time to time, but Avon has made it a standard practice to advertise items that are in high demand and have unending shortages. I have recently lost several steady and reliable customers because of Avon's inadequate supply of advertised products. As a small business owner, that is unacceptable. On the date of July **, I received about half of my Avon order. When I called to find out what happened and why there were shortages remaining from as far back as May, I was told by an Account SUPERVISOR named [redacted] that those items were not available when my order shipped the day before, but were currently available and she would create an additional order for those now-available items with an additional shipping charge of $9.95 (regular shipping charges for my orders are $7.95). I have been invoiced for the order and when I checked the invoice today I noticed that all of the items with the exception of three EYELINERS are still not available. I am being charged $9.95 for shipping on THREE EYELINERS! NOT ACCEPTABLE!! If a SUPERVISOR cannot tell when something is truly available, then who can? Avon has become a joke among representatives. I am tired of seeing items in current brochures that have been backordered since MAY! Avon must be stopped and be forced to become a reputable company again. In addition to these complaints, I have been having numerous issues with burst or crushed boxes since they changed to the Zanesville, OH distribution center and changed their boxes. It's all become a cheap joke.Desired Settlement: I want Avon Products to employ American English speaking customer service representatives who understand what is being said to them and who LISTEN instead of constantly talk when you call for assistance. I want an apology from someone at Avon Products who is not a customer service rep, but a CEO or someone in authority so that I know this has reached them. I want billing adjustments for all the shipping charges I've had to incur sending damaged merchandise back (at my expense and loss). I want refund of addendum shipping charges because $9.95 is an extreme amount of shipping for three eyeliners that weigh less than two sheets of paper and would only require a first class postage stamp. I want the promised items delivered immediately. I want Avon to stop the practice or policy of advertising, relentlessly, products that are not available and have not been available for three months. In the past, I enjoyed selling Avon when the distribution center was in Atlanta, GA and there were few shortages and no crushed or split shipping cartons, but now that they have become more "efficient" by moving the operation to Ohio, there have been nothing but aggravations. I used to look forward with excitement to my Avon shipment, but now I dread having to deal with it.

Business

Response:

To Whom It May Concern,

We spoke with the complainant to address all concerns. The shipping for the eyeliners has been refunded to the account. Avon considers this matter closed.

Avon Products, Inc.

Review: I ordered in good faith..on sale for a penny..my order was cancel

No email sent.. I want what was orderDesired Settlement: Avon should honor my order..items were in stock

Business

Response:

To Whom It May Concern,We spoke with the com"plainant to advise that there was issue on the website listing the price incorrectly at the time of the order. Based on hte terms and conditions located on the website stating:Price and availability of any product or service offered through the AVON WEBSITES are subject to change without notice, and AVON shall not be responsible for errors in the prices or descriptions of such products or services", the order was cancelled. As a gesture ofgoodwill, we are sending her 4 candles, free of charge. Avon considers this matter closed.Avon Product's Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have called Avon on 3 separate occasions regarding an issue with a bill. I signed up to be a representative, however, I had NO success in selling any product. SOMEONE (who had access to my information) probably the woman who signed me up, accessed this account and ordered something and I have been charged for it.Again, I have NEVER ORDERED ANYTHING from this company. I DO NOT OWE THEM any money.Desired Settlement: They have sent this account to a collection agency from what I can understand. My CREDIT will be affected by this. I want my credit repaired and this collection ERASED from my credit history. I NEVER WANT TO HEAR FROM AVON AGAIN once this situation is resolved!

Business

Response:

To Whom It May Concern,We have spoken to the complainant to advise the account set up in her name has been closed and the balce has been cleared. Avon considers this matter closed.Avon Products, Inc.

Review: I am a former Avon Sales Rep and I am in dire need of some tax documents. I was told my account was placed into collections. I called the collection agency and paid the debt off. Since they are a 3rd party to avon they do no have the tax info that I need. I attempted to call the collections number the customer service rep provided but it is a vm line and no real person comes on the line to assist. I called corporate and they sent me to a vm. I need the tax info asap becasue the comptrollers office is threatning to freez my accounts if I dont file my taxes!Desired Settlement: I need them to send me my tax information ASAP so I can file my taxes with the state

Business

Response:

To Whom It May Concern,

We spoke to the complainant to advise what documentation we are able to provide. THe requested information was sent via email. Avon considers this matter closed.

Avon Products, Inc.

Review: On September [redacted], 2013, I returned a variety of products from 15 orders ([redacted]which arrived at the Avon return facility at 8:32 AM on Wednesday, September [redacted], 2013 (USPS tracking number [redacted]. While my primary concern isn't the slow speed at which returns are processed, I was informed by Avon's online support staff that returns are processed through a bulk return center and it can take 6 to 8 weeks to receive credit. On November [redacted], 2013, 8 weeks after Avon received my returns, I sent an email inquiry through their webpage requesting the status of the returns and I provided the order numbers, tracking information, and date they received the items back. After the initial response from Avon requesting a bit more information, I was told that returns could no longer be processed on this account. I was initially notified of this decision on Friday, September [redacted], 2013- 2 full days AFTER Avon was in possession of the items I sent back- so I replied with that information and requested the items be credited. I continued to receive similar email responses when I inquired until today, December [redacted], 2013, when I received a response saying the following:

"Dear [redacted],

After being in contact with our Returns Department, we are unable to locate anymore orders returned. The refunds for $317.97 and 105.99 credited on 11/[redacted]/13 were for the only merchandise we are able to locate.

As Avon can no longer accept returns on this account, we recommend you contact your credit card company in regards to this.

I apologize for any inconvenience, this may have caused.

Sincerely,

AVON.com Customer Service"

I have several problems with this- I have the USPS tracking record stating the items were delivered September [redacted], 2013, prior to any decision being relayed to me about no further returns being processed on my account. Therefore, I have no reason to believe they truly do not have those items that they have not issued me credits for. Not only that, they actually processed 2 other returns AFTER I contacted them about these items; that was resolved November [redacted], 2013 so you can see the issue of crediting returns is a weak point on their part. Furthermore, taking 6 to 8 weeks to process returns means that consumers do not easily have the ability to dispute charges with their credit card company. I plan on attempting to open disputes, but this is an extremely unreasonable time frame that puts the consumer at an extreme disadvantage- I feel I am at their mercy as to whether they will credit me for items they possess. In addition, the Avon return policy listed on Avon.com simply states the following:

"Returns

If you're not happy, we're not! For items shipped directly to you, please follow the simple directions on the back of your packing slip. If you no longer have the packing slip, please email us or call us at [redacted]."

The back of their packing slip states the following:

"OUR GUARANTEE: If you're not happy, we're not. We'll give you a full merchandise refund with your return. It's that simple.

MERCHANDISE RETURN

Instructions for Returns:

1. It may not be necessary to return the product/s. Please email us at [redacted] describing why you would like to return the item for credit. Be sure to include the Order Number on the front of the packing slip.

2. If we request the product back, please complete Section A for a refund.

3. Return Merchandise in the original container with this packing slip.

4. Please use the pre-addressed shipping label on the front of this form.

5. Upon receipt of your returned merchandise, your refund amount will be credited to the credit card you used to make the purchase. (Please note: we cannot apply a credit to another credit card). Please allow for up to two billing cycles for your credit amount to appear on your monthly statement."

As I have maintained a record of the email correspondence, I would be happy to provide you with any information needed regarding this dispute.Desired Settlement: I simply want a refund to my original credit card form of payment for the returned items that have been in Avon's possession since September [redacted], 2013.

Business

Response:

To Whom It May Concern,

We have applied the credit requested. Avon considers this matter closed.

Thank you,

Avon Products, Inc.

Review: I worked as a representative for avon, and avon told me that I would be paid 40-50% of what I sold. Avon never honor there agreement to the payment.

I worked for avon for almost a year. When I first started working for avon, the representative told me that I would be paid 40-50% of what I sell. So the first time I sold about 130.00 worth of avon products and was paid about 20% of what I sold. So I call avon and asked them where is the 40% to 50% that they advertised I would be paid. The representative told me that I was late getting my order in and to get the orders in on time and I would be paid the 40-50%. So I started making sure I get my orders in on time and I was still only paid 20-35% for what I sold. I kept explaining to avon that I am a representative and was promise to be paid 40-50% of what I sell. Then the told me that I must sell over $300 to get the 40-50%. I sold over $300 and they still didn't paid me what I was promise. So I stopped working for avon and now they are harassing me stating I owe them money when they never paid me the money I was promised to make. Plus they keep changing the total I owe them and have my account in collection. I just want to be paid what I was promised for the start. So in reality the owe me money that I worked for.Desired Settlement: I would like for avon to pay me the money which is 40-50% of what I sold like they promised in the contact.

Business

Response:

To Whom It May Concern,

We spoke with the commplainant in an attempt to clarify the earnings structure, and how earnings are obtained by an independant sales Representative. She stated she did not wish to hear any explaination just wanted to be paid. We sent the explanation via e-mail. Avon considers this matter closed.

Avon Products,Inc.

Review: there was a purchase of a necklance & charms to go on the necklace. the nectlace within 5 months tarnished & looks horrible. I have complained to my rep. She has tried to replace it & she can not. She & I have called & had no help. I just want my complete money back.Desired Settlement: Full refund of purchase

Business

Response:

To Whom It May Concern,

We spoke with the complainant to advise her current Representative is able to assist her with credit or replacement for the item she wishes to return. In addition we sent her directions of how to return the product directly to Avon if she prefers. Avon considers this matter resolved.

Avon Products, Inc.

Review: I sold Avon for 2 months and was dissatisfied and harrassed and continue to be harrassed by bill collection for product I never received. I have over $20.00 in product that was on back order that I never received yet I have to pay the bill collection agency so that they will stop calling me and billing me! How can Avon send my bill to a collection agency for product that I never received? When I closed my account in January 2015, I sent an e-mail to Avon letting them know that I had product on back order, but I wanted the order cancelled and my account credited. This was never done dispite my phone calls to Avon, which were received by persons who read from a script and could not help me in resolving this issue, nor was I ever transferred to a [redacted] like I requested.

I should have known that selling Avon was not going to be a positive experience after I was pressured into purchasing a "kit that would pay for itself" by my sales representative. At that time, I was never informed of the hidden shipping fees that were included in this purchase. When I received the kit I was taken by surprise to see that I owed $9.95 for shipping. Since I was new to Avon I thought I had made a mistake and went ahead and paid this fee, but was shocked to see that this fee mysteriously appeared on my next two orders, not when the order was placed but on the shipping invoices.

My third complaint with Avon is that after submitting my first order as a sales representative, I checked to make sure the order had gone they and was dismayed to see that it hadn't so I placed the order again and when this order was finalized I was then notified that I had two orders that had been placed. I immediately sent an e-mail to Avon requesting a cancellation of one order; however, two days later I was sent an email reply that stated sales could not be cancelled but I could return the product once I received it! I would then be responsible for shipping and handling (again) not to mention the hidden return policy. In looking at what I was faced with, I just took the second order and figured I would sell that product in the coming months. It is still sitting in the box and will be taken to Goodwill!

My last complaint with Avon is that I had back orders and replacement product that were sent to me without my approval. I ordered product that I wanted and I never APPROVED the replacement product.Desired Settlement: Correction to billing and credit report.

Business

Response:

To Whom It May Concern,We spoke with the complainant to address the concerns listed in the complaint. The complainant wasadvised that items on backorder are not charged until they are shipped and that all Representatives are subject to the one simple fee for every order they place. This information is available on the Representative website. In addition, anitemized statement was sent to the complainant for review and as a courtesy,$20.00 in past due service fees were waived, bringing down the outstanding balance. In closing, the complainant was given information on how to process a return and was told that we will follow up to ensure that credit is issued in the event a return is done. Avon considers this matter closed.Avon Products, Inc.

Review: Several of my orders that I placed with Avon (as an Avon Representative) had defective material/merchandise so I decided that I no longer wanted to be an Avon Representative. I was very frustrated with them stating merchandise was available when I placed my order and then when I received my order it was not available, but I could reorder next campaign. Or when I did receive the merchandise it was broken, the wrong size, or damaged. I placed my last order on September*, 2014 and paid my balance due with Avon when I received my shipment the following [redacted] (as payment was always due within two weeks). In my final order was more damaged material so I knew I was done with Avon. I returned several damaged items on September**, 2014 (paying return shipping charges of $5.69) which gave me a credit of over $41.00. The returned merchandise was finally processed October**, 2014. I was told I had to wait 30 days after any final transactions to be completed before I could receive the monies due to me, which should have made the money due to me on November**, 2014. However, I later found out I could claim the $5.69 I had to pay for the damaged shipment so I requested this money to be added to the current pending balance due to me. Unfortunately this reopened my account and they're stating I now must wait ANOTHER 30 days before I can receive the refund due to me. This would make a new refund of $46.34, WHICH MAY TAKE UP TO TWO WEEKS TO RECEIVE. I am extremely frustrated with this entire process. I always paid them for the merchandise immediately and even used QUIK PAY so they would receive it earlier. They are telling me the 30 day processing is to allow any pending checks to clear or final transactions. There are no pending checks as nothing has been ordered since September! There are no pending transactions as ALL DAMAGED PRODUCT was returned in October! I am only asking for $46.34 to be credited to me immediately! As it is, I will still have to wait ANOTHER two weeks for a check to be sent to me and then who knows how long it will take?! This is unacceptable to me! Avon is a well known company and has been around for a long time. They preach 100% satisfaction guaranteed. This sure isn't satisfaction to me! I have contacted the company directly on several occasions through email and get a 'generic' response about being happy to help and that I must wait 30 days. I contacted customer service direct at ###-###-#### (after leaving a automatic call back because the wait time was 1 hour and 20 minutes) and spoke with [redacted] who said there was nothing they could do, I had to wait. I am not asking for a lot of money back. Most of my orders were well over $100 each time. I feel I am getting the run around and would like reimbursed now. Thank you.Desired Settlement: What would please me the most would be to have my bank account IMMEDIATELY reimbursed the $46.34 that is due to me, rather than waiting on a check to be processed and mailed. I used QUIK PAY to pay what was due to them, why can't they use the same method to reimburse me? I do not want to wait yet another 30 days plus the minimum two week processing days, making a total of over 90 days, to receive a check from Avon!

Business

Response:

To Whom It May Concern,We communicated with the complainant via email as we were unable to contact her by phone. WE provided her that the check will be issued and should be received by 1/*/2015. Avon considers this matter closed.Avon Products, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did receive an email from Avon stating they left me a message on two separate days. I did see I had missed two calls from them, but there was never a message left. (And yes, our answering machine is working as I have received other messages.)I do not want to close my complaint until I have received the check from Avon. I still feel this is an unfair process when I have not ordered anything from them in the last 60+ days and my return to them was 30+ days ago. They are stating because they had to reopen my account to credit it with postage due to me, I have to wait another 30 days plus 2-3 weeks for the check to arrive. A fair business would not operate this way.Again, I do not want this closed until I have received my payment and it has cleared my account. Since they cannot make a direct deposit into my account (like I paid them!) I do not trust them enough to send me a valid check.Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I have contract Avon service for over two months, trying to get the full return of my moneys..of $159.00 not only me but the representive that has help me with the process of my full return of a order they recieved back on 09/**/2013 order number is [redacted] tracking number from UPS...my service help was [redacted]..###-###-####..Why I feel like this discrimnation because they would not have done this to any of there [redacted] or [redacted] rep like this..Desired Settlement: I think Avon is at fault because they dont check behind how their custom service handle their reps...and they see their problems want do anything but tell me they are checking now it going on two months that is more than not checking...that call we dont give a [redacted].

Business

Response:

To Whom It May Concern,

The complainant was charged $117.91 for a Campaign 18 order that was shipped to the wrong address. We credited her account for this amount. The credit generated a credit balance of $95.30. We have requested a check with this amount. I discussed this with the complainant and told her that it should arrive in 2-3 weeks. She said that she was satisfied with the outcome. Avon considers this matter closed.

Avon Products, Inc.