Avon Products, Inc.

Review: on campaign 21 previous balance was 207.92 + the additonal order (1 time only of 175.84 = or totaling of 383.76. I paid 207.92 after speaking with your reprsenative [redacted], per conversation. I did not want to pay the full balance because the customers did not come get their products. I asked the Avon Represenative [redacted] how much I could pay to keep the account from going on hold. I told her I did not want the account on hold because I did not want to pay the 40.00 holding fee. [redacted] said you can just pay 207.92; however [redacted] quoted the incorrect price. The next day the account was put on hold. so when I called Avon I was advised I must pay an additonal $26.00 to take the account off hold. I will be bill for $40.00 holding fee which was not my fault. I paid the additional 26.00 and the total paid is now 207.92 + 26.00=233.72 the total previous balance was 383.76(before both payments). so 383.76- 233.72=149.84. so campaign previous on the statement should have been 149.84. INSTEAD AN ERROR WAS MADE the statement listed an incorrect balance of 374.53 + the new order billed amt of 105.55= or totaling 518.89 WHICH IS INCORRECT. I paid $250.00 my balance should be 39 cents I paid 258.65 on 11-*-13 (overpayment) please refund 258.65 back to me and the holding fee of $40.00 total refund asking 298.65-39 cents = 298.26Desired Settlement: please refund 298.26 note the 175.84 additonal order was one time only . it was only one order

Business

Response:

To Whom It May Concern,

Credit was applied to the account in the amount of $222.31 on 1/*/14 and the Consumer has been informed of this information. No further credit is due and the balance is $0.

Thankk you,

Avon Products, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

per complaint assigned # [redacted] avon failed to comply with the correct reimbursement amount $$250.00 however they stated to Revdex.com that they credit to my account of $222.31 on 1-*-14 howver according to my bank they never did . please informed avon to stop try to insult my inteligience and please send a check (do not credt anything to my account) to my home [redacted] THIS COMPLAINT WAS FILE IN DECEMBER AND I FEEL THEY LACK PROFFESIONALISM. Note please inform Avon to make their payment at once or I will be forced to take further actions and charge interest. for any furhter question please call [redacted]

Translate

Desired Settlement

please mail me a check only ( not other type of reimbursement will be accepted amount $250.00

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[as I have previous stated the amount of $250.00 is for an overpayment in november this was the first complain submitted. you responded as if its in reference to the second complaint sent to Revdex.com. please respond to the first complaint sent and refund my money. The second complaint was resolved. please check your files. thank you!! once again your represenatives failed accurancy thanks

Business

Response:

To Whom It May Concern,

After further review, we have found that no further action is required. A breakdown of the charges during the timeframe indicated is below. Avon does not charge a 'holding fee' and no charge of that nature has been applied to the account. The only charges to the account are for orders that have been billed and delivered to the complainant. The complainant has paid for them and account is at a $0 balance.

Thank you,

Avon Products, Inc

[redacted] **

[redacted]

Review: I was an independent sales rep for Avon. They repeatedly overcharged me and now want me to pay them the amount that they owe me.

I started selling Avon in November 2014. I was required to prepay for all of my orders at the time of the order. Thus, there was never a previous balance because it had already been paid. The last 3 campaigns that I sold their product (March & April 2015) I was overcharged. I paid for each order at the time of order which was required by them. My balance should have been $0 but when I placed my next order, it showed that I had a previous balance. I paid it the first time because I needed the order and figured that I would contact them and they would credit my account. They also did this with my next to last order. Every time I emailed them, they would eventually stop answering me and I would have to start again with a different support person. By the last order I placed, they said that I owed over $90. I refused to pay it or place anymore orders until this was rectified. Once again, I stopped getting responses and had to start the whole process over with a new person. I clearly pointed out that I was required to prepay for more orders so there was no way that I could ever have a previous balance. I told them to add up my order totals with and compare it with my payments and they should see that I would have a $63 credit. They kept giving me the run around but did adjust the amount that they said I owe to $49. I never paid for the last order, it never was shipped to me so it should not be billed. I did have to pay for the last 2 orders twice (once when I was ordering and once after). This gave me a $63 credit. I have since told them that I did not want to sell their product. I also informed them that I would like my over payment back. They have closed my account online but I just received a collection letter where they are still trying to get me to pay $62. I have no idea how they came up with this number since I have and can show that I have overpaid and they owe me that amount.Desired Settlement: I would like Avon to reimburse me the over payment of $63. I would also like them to stop collection proceedings.

Business

Response:

To Whom It May Concern,We have communicated with complainant to explain the balance via email multiple times. We have attempted to communicate via telephone and provide a call back number but have been unable to speeak directly with complainant. We have provided a detail explanation of the process of paying a deposit for an estimated order amount verses prepaying an order in advance. In addition we have provided an itemized statement and detailed listing of all charges and credits on the account. In an effort to assist we have waived the $25.00 past due fees applied to the account. Avon Considers this matter closed.Avon Products, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have repeatedly explained the reasons how my account was overcharged via email. I have offered to send my previous correspondences including all the invoices and payments made on my account showing the over-payment on my part. They have declined to accept these previous correspondences. Their itemized statements do not show how orders and payments where made accurately. They give the illusion that my account was overpaid and underpaid at times and this is not the case. I have made many attempts to show them my proof of over-payment and they refuse to accept it.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To Whom It May Concern.As a courtesy the disputed account balance has been written off. This information has been provided to the complainant. Avon considers this matter closed.Avon Products, Inc.

Review: I was a representative of Avon account # [redacted]. Cancelled account but had a credit of $129.67 for order that I cancelled. This was 08/**/2013 in the amount of $135.00 I owe Avon $4.67 from a previous order and it left a credit of $129.67. I cancelled my account with Avon on 8/**/2013 they claimed it takes 30 days to get a check back from them though they got my money with a debit card and it got it instantly. It's 9/**/13 and I called last week about the check. I was told it was processed and I should get it by Saturday. Well here it is Friday no check. I called back today at1:09pm and talked to some named [redacted] and he said there was no processed check and nothing was mailed. So they guy I talked to last week (I wish I had his name!) flat out lied to me. I was irate at this time. I said I want to speak to a supervisor and was put on hold and hung up on! Called back at 1:33pm and asked to speak to a supervisor right off. I eventually got a hold of [redacted] (Won't tell me his last name) He said he'll send out a request to process my refund/????? Why didn't they do this already! But it can take 2-4 weeks I already waited over a month! He said he filed the request at 1:52pm EST today (9/**/13) No I don't believe a word Avon says they are holding my money I never received any products and they have no right to hold money that doesn't belong to them. It's theft by a business. I have a bank statement with the money that Avon took out and the date and a printout from 8/**/13 stating that there is a $129.67 credit in my account!!! Avon also told me my last transaction was on the [redacted] of August which is a lie my account was closed by then!Desired Settlement: Immediate refund!

Business

Response:

To Whom It May Concern,

We have spoken to the complainant to advise her refund check has been issued and will be received in 2-4 weeks. Avon considersthis matter closed.

Avon Products, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It's not closed until I receive the check which I STILL haven't received!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On 3/**/14 I ordered 6 pieces of [redacted] and was charged $71.96 plus shipping. When I received my order, they shipped 6 pieces of [redacted] instead. I called customer service and they instructed me to return the 6 pieces and choose the code for wrong item shipped. She also said, as long as I created a shipping label through Avon, I would not be charged return shipping as it was Avon's error. She also said she would ship out the 6 pieces again. She charged my account again on 3/**for the same items, but did not issue a refund for the original 6. I sent the 6 pieces back to them, creating a UPS label from Avon's website and Avon charged my account on 3/**for the return shipping fee of $5.37. When you review the return online, it states they received the return but there were 0 pieces of the item in the box and my account was not credited for the 6 items. I was also not credited for the return shipping charge. When I received the new delivery, that was supposed to contain 6 pieces of [redacted], again they shipped the wrong item. Again I was sent 6 pieces of [redacted]. I again called customer service and again I was told to send the items back using the wrong item shipped code and again I was told I did not have to pay for shipping. I told them someone put the items away in the wrong place and they needed to have someone fix it, so they did not continue to ship the wrong item. He told me the item I wanted was currently out of stock. I sent back the second set of wrong items and used a return shipping label through Avon and Avon charged my account on 3/**a return shipping fee of $4.91. When you review the return online, again it states the return was received but there were 0 pieces of the item in the box, so my account was not credited and again I was not credited the return shipping fee. On 3/**/14 I placed my next order and I ordered 6 pieces of item [redacted] again to see if it was back in stock. I was charged 71.96 again on the day plus shipping. When I received my order on 3/**/14, again I was shipped 6 pieces of item [redacted] instead of 6 pieces of [redacted]. When I contacted customer service, they claimed they could not credit my account, they had to forward it to someone else and that if I wanted reimbursement for the return shipping, I had to mail they a return shipping receipt. Avon is the one that billed my Avon account for return shipping,not UPS. They can look right at my account and see they charged me. They don't give me a receipt, they just create a label on the computer and bill me. This is beyond ridiculous. So now I have been charged $231.89 in product and return shipping fees and have no product and they want me to pay my bill before me next order. My customer isn't going to give my money, if I don't give they product and Avon doesn't seem to be willing to ship me the correct item, because apparently it isn't important enough for them to send someone in the warehouse to see items were stocked in the wrong place. Now since they seem determined not to send me the item I ordered, they need to credit my account!!! I am not paying $231.89 for something I do not have and Avon charged me the return shipping fees to my Avon account. They can see that if they would bother to take the time to look. It is illegal to keep charging someone's account for an item and not bother to send it to them!!!!! Avon's return department is the worst. Almost every time you send an item back, they claim it wasn't in there. It is ridiculous I have to video my returns to show I am putting the items in the box. I have complained to them about this, but again they don't care.. They close your return out with shortages. Than when you contact them, they tell you, that you have to wait 2 weeks before they can do anything about it, even though the return was closed. They don't want to wait to weeks beyond the due date for me to pay the bill, why do I have to wait 2 weeks on a return they state was CLOSED, but when you complain they claim it is not closed. Don't send an e-mail stating it was closed, if it isn't closed. I want my account credited for the $231.89 you charged it for nothing. I have no product and should not be expected to pay for it 3 times. Avon made the error in the first place. They should have shipped my the new product and not charged me again.Desired Settlement: To have my account credited for $231.89 for product and shipping I did not receive.

Business

Response:

To Whom It May Concern,

We have applied all needed credit to the complainant's account. This information has been provided to the complainat. Avon considers this matter closed.

Avon Products, Inc

Consumer

Response:

[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as I was issued a credit. However, I have since ordered the same product again and again I was sent the wrong item. I was told the item I ordered is out of stock and this item was deemed an appropriate substitution. How are they allowed to substitute an item for another without asking the customer if this is okay. This is bait and switch and I thought that was illegal. I do not think they should just be allowed to send whatever item they feel like when they are out of stock on an item.

Sincerely,

Review: Avon sells products in WI where I purchased a Fragrance Favorites Sampler For Her (Sampler). They sell by Campaigns and my order was in Campaign 8. Campaigns cover a period of time. I paid $23.00 for the Sampler wherein Avon promised a FREE 1.7 fl. oz/50 ml Eau de Parfum/Eau de Toilette Spray. There are 8 perfumes to chose from. I received my order receipt dated 4-*-2013. I ordered my perfume (Viva by Fergie) 9-**-2013 from my local Avon representative. She replied stating that in order to get the free perfume I would have had to place the order between Campaign 10 and 13. I looked at my receipt, the box my Sampler came in and the booklet that came in my Sampler. In no place on the receipt, box or booklet did or does it state I had to order the perfume between Campaign 10-13. My representative stated there was wording in the Campaign 8 brochure stating the order had to be placed during Campaign 10-13. I no longer have the Avon book I looked at to place my order, it is recycled once I place the order.

As a customer of Avon for decades, I have never seen a limit on the time in which we can order a product they state is free, therefore, it never occurred to me to look for such a statement. I feel very misled by Avon in this situation. I contacted my local representative as stated. I called Avon on 9-**-2013 at 800-367-2866 and they said I have no recourse. Below is the reply my representative received. In addition, no refund has been offered to me of the $23.00 (plus tax at 5.5%) that I paid. The email reply from AVON below states there is a coupon for the free product. This coupon DOES NOT state that I had to order between Campaign 10-13.

It can be disappointing when your expectations about redeeming the

> customer's coupon for the free sampler set is not met.

>

> kindly be advised that with each Fragrance Sampler Set from the

> Campaign 08, Campaign 09 and / or Campaign 10 Brochure, Customers received

> a coupon (attached to product carton) good for a free full size Fragrance

> during Campaign 10?-13?13 only. Since the offer can not be backordered, it

> can be disappointing for you to know that we unable to process a

> replacement for the free spray.Desired Settlement: I simply want the perfume that I ordered: VIVA BY FERGIE - Eau de Parfum. I do also think that there should be very visible notice on the AVON Fragrance Favorites Sampler box AND on the coupon for the free parfum if there was a restriction on when it can be ordered. These restrictions are not common or frequent on Avon products so it needs to be highly visible when there is one. I feel completely misled by the company. I certainly would have complied with the restriction had it been visible.

Business

Response:

To Whom It May Concern,

We ordered the perfume to be shipped directly to the Complainant's home. Her concern about the offer was shared with our marketing department. We left a voicemail and followed up with an email to advise the perfume will arrive within a week. Avon considers this matter closed.

Avon Products, inc.

Business

Response:

To Whom It May Concern,

We ordered the perfume to be shipped directly to the Complainant's home. Her concern about the offer was shared with our marketing department. We left a voicemail and followed up with an email to advise the perfume will arrive within a week. Avon considers this matter closed.

Avon Products, inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. AVON replied in less than 24 hours, was very professional and I am happy with the outcome. I am also thankful it went onto the marketing department.

Review: 12/**/2015

I'm up set with Avon, I signed up to sell Avon and I was told that I had a previous account and I owed money I told Avon I have never owed Avon any kind of money. I know that they called me after I left the company which was 4 to 5 years ago that I owed $80 dollars which I told them I didn't owe anything

and they were suppose to clear this up now I'm told that I have 4 accounts I told Avon are you guys crazy I've have never had 4 accounts with you guys, the employee in the collections wanted me to pay

these four accounts that I know nothing about I told them if you guys had someone work on my name it's your guys fault for allowing this to happen and now you want me to pay for it. So after being harass by Avon then I filed bankrupt so they leave me alone. Now I'm told I can join the Company I

think this is crazy first of all I didn't owe any money and I was blame for it not to happy with that.

You guys just mailed me some catalogs to start selling now I'm told I can't sell because of the

chapter-7. Here is the account [redacted] #ss [redacted] District # [redacted] so what you can do please. I don't want you guys to say now I owe you money for these booklets.Desired Settlement: 12/**/2015

I would like to sell for Avon, I know this was all cleared up by since I filed bankrupts now I'm told

I can't sell. [redacted]

###-###-####

Business

Response:

To Whom It May Concern,As a matter of policy, if a Representative resolves her balance with a bankruptcy, she is not eligible to sell Avon again in the future. The complainant has the option of filing police reports for the three unauthorized accounts that were created under her social security number without her permission. When we investigated this issue, we discovered that the accounts were created in her name, using her address. If she faxes us a copy of the police reports, we can review the issue. The $15.00 appointment fee that the complainant incurred by creating her new Avon account is non-refundable. However, she can dispute the charge with her credit card company. We called the complainant and provided all of the options available to her. Avon considers this matter resolved.Avon Products, Inc.

Review: I WAS SELLING AVON, BUT WASN'T MAKING VERY MUCH MONEY. I DECIDED NOT TO BE A SLAVE AND DISCONTINUED SELLING AVON. IN CAMPAIGN 4, I DID NOT RECEIVE AND ITEM (FLASHLIGHT TOOLKIT).

I CALLED AND TOLD AVON IN DECEMBER, 2013, THAT I DIDN'T RECEIVE ITEM IN MY ORDER. I GAVE MY CUSTOMER THEIR DEPOSIT BACK AND CALLED AVON TO GET A CREDIT. THEY SAID THEY WOULD GIVE ME CREDIT AND I THOUGHT EVERYTHING WAS OK. I HAVE PAID AVON FOR ALL MY ORDERS. I OWE THEM $0.

I GET A LETTER IN APRIL **, 2014 STATING I NEED TO SEND ITEM BACK THAT I NEVER RECEIVED. I THINK THAT THEY ARE HARASSING ME BECAUSE THEY ARE UPSET BECAUSE I NO LONGER WANT TO BE A [redacted] AND SELL AVON. I WANT THIS TAKEN OFF MY ACCOUNT AND I WANT A LETTER STATING I OWE THEM NOTHING. I WANT THEM TO STOP EMAILING ME AND SENDING ME MAIL ABOUT THIS CREDIT. IT'S A SHAME HOW THEY PAY PEOPLE THAT SELL FOR THEM!!!!Desired Settlement: TO MAKE SURE I RECEIVED MY CREDIT FOR AN ITEM TOOLBOX-FLASHLIGHT I RECEIVED. I CALLED THEM MONTHS AGO ABOUT THIS ITEM I NEVER RECEIVED.

Business

Response:

To Whom It May Concern,

We verified that credit had been issued for the item in question. We spoke to the complainant to advise of the credit issued and that the item has been removed from her return file. She will no longer receive notifications for the item to be returned. Avon considers this matter closed.

Avon Products, Inc

Review: I am being charged for items that have already been returned by me, and processed by Avon. I had issues with Avon about this return, but it was later corrected. After my returned items were processed, I continued to conduct business with Avon as a sells representative.

Later, when I decided to sit out a few campaigns, I was notified by mail, that those same items I had the return issue with were now being billed back to me because Avon failed to receive them, which is completely false.

I do not understand how Avon can give me credit for other items that were shipped back in the SAME package as the items Avon is telling me I never sent back. I know for 100% sure those items were included.

It seems very odd that when I contacted Avon, I was told that RMA was not completely closed and was still being processed. About two days later my account was corrected. I then sent an e-mail to my [redacted] which, read...

To [redacted] Mar ** I finally got my account adjusted! Now I'm back in the game :) [redacted] Sent from Yahoo Mail on Android

Show message history

I had been going through my [redacted] and Assistant [redacted] Billie from Feb 2014 to April 2014. I had even been calling customer service every other day.

I was told MANY times that this issue was resolved and I believed it was as able to move forward with my sales and my account showed no indication that these items were still outstanding. If Avon would have told me that, I would have contacted the Revdex.com sooner.

I still have every invoice and every e-mail to my managers about this issue.

I just think its sad that you have to record a video of you packaging your items and dropping them off at UPS, out of fear you will not get credit for your return.

The items included in this dispute are as listed: [redacted]Desired Settlement: I would like for Avon to adjust my account balance, reflecting that these items have been returned as they were.

Total amount would be $102.75, and to update my account balance in collections with Sunrise Credit Services, Inc.

Business

Response:

To Whom It May Concern,

We have attempted to reach [redacted] regarding her complaint and the actions taken to resolve this matter. We have not received any follow up

from her. However, all the requested items have been adjusted. We have left her a voicemail that if she has any further questions, to please contact us.

all actions taken to resolve her matter.

Avon considers this matter resolved.

Thank you,

Avon Products, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I placed my first order with Avon on Friday August *. I took special care to ensure I double checked everything before sumitting my order. However the system still managed to change the order and cause discrepencies. I contacted customer service and was told they would not honor the pricing even though the mistake was caused by there system. I placed an order for item number 687-586 under C15 - $2.99. Instead the system changed it to c17 at a price of $4.00. The c17 price was based off a buy one get one free. I either want the fund back or I would like the free eye shadow sent to me so that I can provide it to my customer since they paid the full price and only got one.

I also purchased itme 864-301 from C16 at $6.50 instead the system changed it to C15 which then boosted the price up to 7. I would like to be refunded the $.50.

I also ordered item 978-628 which of course was not available when I got my order. I would like this item cancelled.Desired Settlement: I would prefer to receive the second eye shadow given my customer paid for 2 and only received one so that I can componsate her.

I would like the $.50 refunded from the mascara.

I would like the nail polish that was out of stock returned.

An apology for how rude the customer service team was. I am a seller of your items I am helping to make you money and the customer service was horrendous and rude and I should not be treated like that.

Business

Response:

To Whom It May Concern,

We spoke with Representative [redacted]. We issued a credit for $1.33 for the two price adjustments and explained that the

Brush Metallic NE Platinum was no longer available. We did advise her that when

she is ordering to use the line numbers in the brochures, not the line numbers located online under the magnifying glass, as the brochure have the correct

line numbers and special offers. We also explained where to locate ordering instructions. She was grateful for our call and assistance.

Avon considers this matter resolved.

Thank you,

Avon Products Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,