Avon Products, Inc.

Review: On November **, 2013, I order 2 Natural Mini Hand Gels (314433) on BSN: [redacted] and I was charged 2/$1.75. Unfortunately, I did not receive the mini; I received the full size. I called into customer service to get a replacement and was denied credit until the items were returned. I was also told to re-order the items as a replacement. Again on 12/**/13, I ordered 2 Natural Mini Hand Gels (314433) on BSN: [redacted] and was charged $2.98. Again I was sent the full size. Fast forward to August *, 2014: I returned 4 full size hand gels and received credit for only 2 of them. Avon claims that they received only 2. I called into customer service again I was giving the run around. Avon customer service always gives the run around when you call in regarding returns. They mentioned that they could not look product numbers if it was purchased over a year ago. As you can see I am well within a year of 11/2013. They again said they would request a credit. I have not received the credit for the other 2 hand gels. In the meantime they closed my RMA with shortages, which puts me in a situation where I cannot return anything until the 2 gels are returned.Desired Settlement: I want a refund and I want this removed from my RMA closed with shortage so that I can conduct my business in normal fashion.

I want you to revamp your return policy and stop screwing people over with these claims you did not receive the merchandise. You claim to calculate the weight on these items for shipping, so are we adding rocks to the bottom of the return packages?

Business

Response:

To Whom It May Concern,

We spoke with the complainant to advise that the credit forthe additional 2 mini hand gels was credited to her account on 09.**.14. We apologized for the delay in receiving this credit and for receiving the wrong items in her order. Avon considers this matter closed.

Avon Products, Inc.

Review: On 12/**/13 I placed my Campaign 1 Order but it was subsequently put on hold. I reached out to customer service and my [redacted] and neither would release my order. My [redacted] told me that she would not release my order due to the fact that my returns to sale ratio was to high and that I would have to rebill every single item I was credited as returned in order for my order to be released. This is misleading because it contradicts Avons Customer 100% refund guarantee policy and in return has led me to lose customers and have customers patiently wait for their stuff. I refuse to pay out of pocket for items that were returned or credited because a customer already used the product and was dissatisfied. How can I decrease my returns to sales ratio if I'm not receiving any orders.Desired Settlement: I would like to have my campaign 1 order released, billed and shipped ASAP either by my district manager or Avon itself.

Business

Response:

To Whom It May Concern,

We contacted the complainant to offer our assistance. Complainant advised the issue had already been resolved and the hold order had been released. Avon considers this matter closed.

Avon Products, Inc.

Review: Avon sent me packages I did not order twice (which is why I cancelled my account) and tried to bill me for both orders. I did not order them, I was buying two brochures at a time from my "upline" (the person who signed me up). The first time I called and I explained the situation and that I had not ordered anything, and it was taken care of immediately. They successfully credited my account. The second time I was sent a shipment I did not order I was extremely frustrated. So when I called I also cancelled my account. The person I spoke to that day said he had everything taken care. Then I got a notice in the mail saying that I had a past due amount of almost $20. I was very upset, and again called to tell them that I did not place this order and was not going to pay it. Once again I was told that it would be taken care of. A few days ago I received a notice in the mail threatening me that if I did not pay then it was going to go to collections. So once again I got on the phone and was told that she couldn't do anything about it, but would send an email to the correct department to get it taken care of. At this point I am extremely frustrated. It would probably be easier to pay the small amount, but on principle alone I will not. I did NOT place this order, so I WILL NOT pay for it. They are going to threaten me and my credit score with a collection agency for an order I never placed! All I want is to be credited the amount and for this whole nightmare to be done and over with.Desired Settlement: I want my cancelled account to be credited the amount it says I owe and to never hear from this company again.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have sent back two products (recycling bags and foot lotion). I had to wait over a couple months for a customer in order to receive these products There was also history of waiting weeks until I would actually receive products that products that customers would order then products that wouldn't be available (even though they would advertise these items).I never received any credit for these particular items. I am just requesting pay for items that I have sold, and need to receive credit for the items that I have sent back.Desired Settlement: I would like to be credited for all the items that I have returned, then I would pay for what I have sold (in multiple payments), then call it a day.

Business

Response:

To Whom It May Concern,

We spoke with the complainant and credited the account for the two returned items that were just received. All past due service fees were waived. Avon considers this matter closed.

Avon Products, Inc.

Review: I have returned packages that Avon has states that have been 1. on hold for processing, 2. Refunded- which is incorrect, 3. Not received, and 4. That the account is closed. I have been going back and forth with this company and the representatives since August of 2014. They have sent me to collections and even the collection agency has closed my account due to the PROOF of returns shipment signed by worker at the Avon docking. I have had a tracking number- provided it MULTIPLE times. They consistently place me on hold and every representative tells me they can not credit me, but yet confirm they have the items. I would like to know if there are camera's at the Returns Processing center? For over 7 months, I have been disputing charges that have placed me in collections and they refuse to correct this issue. I have sent letter and made multiple calls and this continues to stay on my credit report when I returned a 14 pound box and have confirmation it was received. I refuse to do go back and forth with this UNCOOPERATIVE and CHEATING company!!!!! I have contacted both Avon and my District [redacted] for help-- NO ONE RETURNS my calls or my letters, faxes or disputes--- [redacted]s refuse to assist and they place me on HOLD for long periods of times and than disconnect me! . . I refuse to accept this practice that Avon is providing. I know that I'm not the only Rep. that is going through this and it needs to stop.Desired Settlement: I want to have this credit adjustment on my account because all the items were returned!!!!!! The collections agency needs to be contacted and corrected!

Business

Response:

To Whom It May Concern,

We have applied the credit for the return in question and cleared the balance for the account. We have provided this information to the complainant and assured her she is no longer in collections. Avon considers this matter closed.

Avon Products, Inc.

Review: I am writing to dispute an order in the amount of 46.00. I was credited on oct *, 2013 for items that I did not recieve in my shipment as per this e-mail. I have received your message about a number of concerns. My name is [redacted],

and I'm ready to address each of the issues you mentioned in your message. To

ensure that all of your issues are covered, I've listed them below. They are:

- To process the credit for the missing items

- You are unable to process the new returns

I see that you have processed credit for the earrings and the top 07/**/13 in

the amount of $31.31. Further, since you are on no code 30, it can be upsetting

for you to know that you won't be able to receive the credit for the missing

items. However, you have processed the credit for them using different reason

codes. Therefore, I've charged your account $31.31 for the missing items which

were credited in error. Your new balance is $31.00.

For your reference, please know that if an item is listed as a free replacement

or has already been assigned to a Return Merchandise Authorization (RMA) number,

it can only be changed by contacting Avon Customer Care. Otherwise, you may

rebill yourself for previously credited items that you have now sold by

completing the following steps after accessing Online Returns:

- Click 'Rebill for **ld Items'

- Click the '**lect' check box before the item you need to rebill

- Enter the quantity of the item you are rebilling

- **lect a 'Reason for Rebilling'

- Click the '**bmit to Avon for rebill now' button

- Click 'Print' if you would like a copy of the charges for your records

Additionally, you may process new returns after 24 hours.

Thank you for being a valued Representative. It has been my pleasure to help

you. I look forward to assisting you in the future.

**ncerely,

Avon Email Customer Care

Please Note: To send us further correspondence or reply to emails that we have

sent you, please visit www.yourAVON.com. This will ensure that we receive all

the information we need to answer your questions quickly and accurately.

Original Message Follows:

------------------------

This e-mail is from: [redacted] Weeks

District#: [redacted]

Representative ID#: [redacted]

Market Code: Newark

Home Phone: ###-###-####

Business Phone: ###-###-####

Enrollment **atus: Enrolled Representative/E-Rep

.......................................

............

campaign of order = 17

order type = **ip Immediately

product number 1 = [redacted]

description 1 = earring blue

qty 1 = 1

billing type 1 = billed

replace or credit 1 = credit

customer price 1 = 14.99

earnings percent 1 = 0

product number 2 = 448261

description 2 = sholder top 1x

qty 2 = 1

billing type 2 = billed

replace or credit 2 = credit

customer price 2 = 14.99

earnings percent 2 = 0

comments = I current have a block from making future returns because of these

products listed above. I do not have these items and they were never shipped in

the campaign order and I do not want these items to be shipped to me because I

never received them to begin with. I am asking you at this time to please give

me a courtesy credit for these items listed above. I value my position at avon

as a representative and would like a speedy response to my claim so that I can

process future returns. thanks.

Browser and O**details

------------------------------

os : Windows

osVersion : Windows Vista

browserName : Firefox

browserFullVersion : 24.0

------------------------------

Recently, I received a bill for 46.00. I contacted avon and spoke to two representatives, [redacted] and [redacted]. I was told that they re-billed these items and charged me a late fee of five dollars each. They said that they cannot do anything about reversing my account and to avoid it going into collections and damaging my credit, I paid the 46.00 in full.Desired Settlement: I want a full refund for the amount of 46.00 since I have proof from this email that the merchant that they agreed to cover the 31.00, thus I should not been rebilled nor charged any late fees.

Business

Response:

Review: My Avon # [redacted], I have only been selling Avon for a few months and I found the site difficult to use and when I called the office the personal where hard to understand. I ordered a DDD bra for a client at $27.99 plus tax and shipping. It took 3-4 wk to receive then it was the wrong item, they sent a DD black. When I was trying to get return info Avon made it hard as can be. I couldn't comply with the return demands no printer etc. I returned the bra and watch that had broken after 2days. I have the copy, its been 2 months they still say they don't have. until Monday 9/** I spoke to [redacted] and a mgr who placed the order gave me a number [redacted] as receipt. told me would be delivered by wed 10/*/13. No delivery when I called they said again they haven't received the item and I would have to pay. I paid with my discover card before not again.Desired Settlement: I would like the bra for my customer #[redacted] or give her money back.

Business

Response:

To Whom It May Concern,

We spoke with the complainant to advise credit had already been issued for the incorrect product sent. We also advised we will be sending the correct product at no charge as an apology. Avon considers this matter closed.

Avon Products, Inc.

Business

Response:

To Whom It May Concern,

We spoke the complainant on 10/* to advise that her account had been credited in the amount of $25.05 for the product in question. She was also advised that we were sending her a replacedment item free of charge as an apology. This item was shipped on 10/* and will be received within 10 mailing days. In addition we sent the complainant an itemized statement to show the cradit on the acount. Avon considers this mattre closed.

Avon Products, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I was a consultant and purchased some products. I returned what I was unable to sell and they gave me credit for part of my returns. Three items totaling around $98 dollars were not credited to my account and they told me I never ordered these items and that I would have to prove with a copy of my invoice. I no longer have a copy of my invoice. I requested that they send the product back to me since they would not give me credit. The first representative told me that they would not credit me or send me the products I returned back, but if I was an active consultant that they could help me. I asked for a supervisor and she told me that my products were no longer products they sold. However they do sell the same products they just changed the product number. Their excuse for not returning the product back to me is that all return products go into a bin and they can not retrieve them. I paid the balance, but I do not feel it is right that I had to pay since they kept the product and would not give credit.Desired Settlement: I would like my money back for the three items I returned totaling $98.99.

Business

Response:

To Whom It May Concern,

We processed credit in the amount of $99.98 on the complainant's account for the three returned items. This information has been provided to the complainant. Avon considers this matter closed.

Avon Products, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I was an Avon representative but did not sell much for several reasons which I explained to those above me. I had online orders from family and friends for which I was supposed to receive a percentage of the sale as compensation. I recently went to my account and found that Avon had closed my account due to inactivity. When I asked about the commissions I had earned that they had not paid me for I was told I would have to place an order to receive that money. The way I see that is they won't pay me until I pay them. Isn't that illegal? I just want what I earned. I am not sure of the amount since they would not tell me but I believe it is around $20.Desired Settlement: I also want them to stop contacting my friends and family for sales purposes pretending that I am still representing Avon.

Business

Response:

To Whom It May Concern,We spoke with the complainant to advise that her account was inactive at the time of the last two customer orders that were placed. Since one of the orders was attached to heraccount, we made the exception and applied the 20% earnings, even though she was not an active Representative at the time. A refund check of $12.29 was requested and will be received within 3 weeks. Avon considers this matter closed.Avon Products, Inc.

Review: I called and was told initially that I needed to return the second box at my dispense. When I opened the actual box of rings I ordered, the opal ring was missing. Not only did I not get what was enclosed, but was charged for both orders. Now I am so disgusted, that I am sending everything back and will never order from Avon online again. Add that to the fact that it becomes a financial hardship for a single parent, which will not be solved for 4-6 weeks! The total amount disputed is $149.98+ $102.00, the second amount of $102.00 was charged in error to my account.Desired Settlement: I would like my money back immediately, instead of waiting 4-6 weeks.

Business

Response:

To Whom It May Concern,

We spoke with the complainant to advise that the refund for the orders sent back to Avon.com take approximately 4-6 weeks. One order was sent back on 03/**/14 with a

prepaid UPS label we supplied her. The second order will be sent back to Avon this week. We have sent her another prepaid UPS label for the second order. Avon considers

this matter closed.

Avon Products, Inc.

Review: When I signed up for Avon, I was told by the representative that I would be refunded $10 because of a special promotion she was doing. Well, she didn't. She later told me she was waiting for me to place an order, but I placed 2 different orders and never received my $10. Additionally, the company sent me a threatening letter saying it was a second notice to pay my balance. Well, I never received a first notice;otherwise, I would have paid it then. They are very rude to their representatives and customers, not to mention they lie by promising refunds to people to entice them to sign up. I have asked questions concerning various issues, only to receive no response. My main complaint is not receiving my money and being treated like garbage in their letter. Just for the record, I went online and paid my balance when I received the notice(they claim was the [redacted] but it was the only one I received).Desired Settlement: DesiredSettlementID: Refund

I would like my $10 refunded because even if they gave me an apology it would be fake. Any help you could give would be greatly appreciated. Thank you.

Business

Response:

To Whom It May Concern,

We advised the complainant that the $10.00 refund, which was

promised to her by another Representative, was sent quite a while ago. At this time, the Representative who sent the

check is looking into the situation and will issue another check. We advised the complainant to allow 1 week

for a new check to be received.

Complainant knows who to contact if there are any further issues. Avon considers this matter closed.

Avon Products, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have been an Avon representative for almost 3 years and during that time, I have had numerous issues with Avon's billing and customer service. Recently in November 2014, a check payment in the amount of $30.90 was not processed on my account resulting in ordering issues that prevented me from continuing to deliver products on time. The customer service department at this time advised me that they had the payment but it had not been applied to my account due to the Thanksgiving holiday but would show up soon. It never showed up. After several more calls back to customer service, I was told that the payment was never sent or was lost. I was also told both that I would have to make another payment on the account and also that the lost check would be posted to my account since otherwise the account was in good standing and the loss of the check was likely their fault due to a change in the billing payment address that took place at that time. Payments were previously sent to Atlanta GA and suddenly changed to an address in Ohio on the invoices.

In December 2014 this issue was still ongoing and no correction had been made to my account balance owed. I ceased placing orders and advised the company at that time that I would be making one final payment to settle up the account and then wished for my association with Avon to be terminated once the account was paid up. I made a payment at that time to the company which was immediately processed.

January 2015, I have been sent a letter by Avon stating that I still owe them money and that late fees are being added to the balance due for non-payment. I have been unable to speak to anyone in their customer service department who can address this concern and take care of it. I sent an email to the company via my representative page which I can still log into even though I requested disassociation from them a month earlier (they are likely going to try to charge me for this!) advising the company again that I would not be responsible for any future charges to the account because I paid the balance in December and they accepted payment as final payment on the account.

This matter is presently ongoing and I need a mediator or someone who can reach the appropriate people within the company. I am having no luck with this whatsoever. Each time I call in, I am answered by individuals who barely speak English and who are seemingly scripted in their responses to my inquiries. This results in little being done to actually solve the problem.Desired Settlement: I would like for Avon Products Incorporated to recognize their mistake, settle my account and cease adding extra fees onto the account for non payment of a balance whenever it was paid in full in December 2014. I do not want access to their representative site anymore because they charge for that as well. I am concerned that their late fees may ruin my good credit and I would prefer that did not happen either. I am uncertain whether or not Avon has reported against my credit on this incident but if they have, that needs to be reascended as well.

Business

Response:

To WHom It MAy Concern,We spoke with the complainant to discuss her account balance. We provided the details to reach an understanding. In addition we provided her the steps necessary to return the additional products to receive credit and reconcile the balance. Avon considers the matter resolved.Avon Products,Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Avon did reach me by phone earlier this week however, my initial issue was not resolved. I was advised that my account still has a balance even though I attempted to outline dates and check numbers where payments were made in full to the account. Avon has added late fees and apparently will continue to do so until the balance is paid. They now do not acknowledge that payment was received for the amount owed even though I was previously told that it was by a customer service agent. They are taking no responsibility for their carelessness and have a history of poor account management. I did inform the individual with whom I was speaking that I would not be responsible for late fees that are accrued during an ongoing dispute. As of today's date, I have shipped a box of Avon products back to the company itemized with prices and quantity as directed. The total amount of this return is over $200. I was advised that this return may take up to 8 weeks however, Avon will close my account in less than 14 days meaning I won't have access to my account statements or any information as to the progress of my returned items. I did track and insure the items. I will follow up when and if Avon issues an appropriate refund. I did request a refund rather than account credit above the balance on the account. This poses yet another issue.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To Whom It May Concern,Complainant is confirming that the original complaint has been resolved and can be closed. She has confirmed her refund was received. In addition the [redacted] of the Complaint department left a voice mail requesting a callback from the complaint to determine whether or not the refund was received and any further assistance was needed. Complainant was provided a direct contact number for the [redacted]. Complainant has not returned this call. Apologies have been provided to the complainant multiple times via email and voicemail for the difficulties she has experienced. Avon considers this matter resolved.Avon Products, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved however representatives need to be cautioned of Avon's return process. It involves hidden costs and money is almost NEVER returned. It is unfortunate that I have had to spend so much of my time resolving what should have been a simple complaint. My initial complaint to Avon began in November 2014 and presently has run through the end of February 2015 over a matter of less than $200.

Sincerely,

Review: Well, this started about 3 weeks ago, going on 4. I signed up to be an Avon [redacted] (again), $10 was deducted from my debit card and I got the "kit" in the mail about a week later. In the meantime, I received an e-mail stating that I would not be able to register as an [redacted] until a matter was investigated. I had no idea what they were talking about, but was told to wait 2-3 business days and I should be able to sign in. 3 days passed, I couldn't so I called Avon. I was told that they couldn't see why I couldn't get in, I was initially told maybe I owed a balance but I told them that was impossible since I never ordered anything from when I signed up BEFORE back in the fall and wasn't able to sell due to being diagnosed with cancer and having 4 operations. They were waiting on hearing from my [redacted] I believe. I had decided to sign up again as that was what I thought I had to do seeing that I was "inactive", didn't have any phone numbers or couldn't even remember the name of the DM. Anyhow, they told me to wait 2-3 business days and I would be all set. I waited and the same story, couldn't register, another call to them, was told the same, wait 2-3 business days. I probably called a number of 6-7 times, using minutes on my cell phone, getting more stressed by the minute. To top it off, it was very hard to understand the person on the other end as their English wasn't the best. I had to hang up on one since I couldn't understand her. I called tonight and that lady told me I owed $61! I was floored to say the least, she said that was from an "old account". Well, if I owed that kind of money, why didn't someone else tell me? Why didn't the [redacted] tell me? Why did Avon take my $10 again this time and put me on this wild goose chase for almost a month now!? I have catalogs that I can't use, except maybe in a fire. To my knowledge, I do not owe Avon $61!!! When I had an account back in late fall, there was no balance showing, they let me register then, I wasn't even told back then I owed money! What on earth is going on with these people!?Desired Settlement: I not only want a refund of my $10, I want a written letter of apology from Avon for all the aggravation I have gone through the past weeks. They should include money for the countless phone calls I made, countless times I was put on hold, if they really feel I owe them the $61, I want them to send me an itemized bill in the mail or by e-mail asap, I want to know from when(?) or perhaps take the money I paid for the 2 kits ($20) and the countless phone calls, and apply it towards what they say I owe. I want my record with them "cleaned". I just can't believe it's gone this far and I felt I was lied to by all those involved. I truly believe that somewhere along the line there has been a mistake. Someone who can speak clear English should call me as well. Thanks!

Business

Response:

To Whom It May Concern,

We spoke with the complainant to determine the outstanding balance from a previous balance had been paid in full. We advised complainant that she is now able to register on the website and she has decided to continue as a [redacted]. Avon considers this matter closed.

Avon Products, Inc.

Consumer

Response:

[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I paid my account in full to the collection agency they referred me to, and now BOTH are still harassing me for money already paid!

I was selling AVON, and a few people were not paying me. SO, I was stuck with the bill myself. I was paying as I could. I sent a $30 check toward my bill of $86.86. In the meantime, Avon referred me to Sunrise Credit Services, Inc. in NY. I spoke with both companies for a combined total of about 10 times. I WASTED countless hours on the phone with BOTH companies. Both seemed clueless, first of all, and it seemed to me that neither company was communicating with the other.

I called Sunrise and told them I sent AVON a $30 check. I told them I would pay the remainder once AVON squared away that check. Is poke with numerous customer service reps and supervisors at Sunrise. They all said, "You need to pay the $86.86 in full now. Avon must tell us otherwise if you owe less."

So, I again called AVON. It seemed to take them forever to clear my check. In the meantime, Sunrise was continuing to call me every other day. SO, I FINALLY went online to Sunrise's online site and paid $86.86, even though I ONLY owed $56.56. I used my Mastercard. I paid that 2-**-14. TODAY, 2-**-14, I receive a letter from Sunrise saying I owe $56.86. I SHOULD OWE THEM NOTHING. I took care of my bill plus $30 extra. The woman from Sunrise told me I may never see my $30 again.

Now, I am still being harassed by both companies for money that I HAVE ALREADY PAID. I wish someone at one of the companies would get the act together, straighten out my bill, and leave me alone. I am tired of wasting my time on the phone with this issue. I TOOK CARE OF IT. I have no clue what AVON or SUNRISE is doing, and NEITHER DO THEY. I just want this to end! Please help me!!!Desired Settlement: I want my account cleared in both areas, and I want AVON to send me the $30 they owe me!! I want also for both companies to stop harassing me. I am tired of it. It is constant, and no one has a clue what either side is doing. I am fed up with both parties and want this issue resolved ASAP. It has been going on for weeks, even though I gave in and paid the bill, despite the fact that I overpaid.

Business

Response:

To Whom It May Concern,

We spoke with the complainant to advise her final payment was received and credited to her account. Her account is closed with a zero balance. Avon considers this matter resolved.

Avon Products, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I used to be an Avon representative but my inbox became inundated with email after email feeling pressured to sell more and increase my client base, blah blah blah. So after just a month I followed the steps to remove myself as a representative and asked to removed from all mailing lists. It's been 9 months now and I still have not been removed from their mailing lists. I still receive emails from Avon itself and a particular district manager as well. I sent numerous emails, made numerous phone calls and even put a complaint directly to the privacy commissioners office and they are STILL contacting me. The worst part is, no one has ever contacted me to apologize for being ignored nor have they returned any of my phone calls or answered any of my emails. I even called the Avon customer service line 3 times and each time all 3 ladies refused to help me because they "didn't know what to do." They clearly are not taking this matter seriously even though they are now breaching my privacy rights. I am disgusted with the way I've been treated by Avon and I will never do business with them ever again.Desired Settlement: I'm not sure how to answer this question as I don't know if there's anything that can be done by the Revdex.com or not.

Business

Response:

To Whom It May Concern,

We would like to confirm that [redacted] was removed from all communication lists at Avon Head Office a few months ago. In fact, our records indicate that no communications were sent from Head Office from the time her request was processed.

As a precautionary measure, we have advised our Field Specialists (help and support employees that work directly with Independent Representatives) to remove [redacted] from any correspondence lists.

It is important to note that Avon representatives run their business independently and are not Avon employees. Therefore, we cannot rule out the possibility that [redacted] was approached or sent any communications by an Independent Sales Representative.

Avon considers this matter closed.

Thank you,

Avon Products, Inc.

Business

Response:

To Whom It May Concern,

Avon has ensured the complainant's e-mail address has been removed from all records so that futher emails will not be receivedfrom the Avon corporation. The complainant also advised she has spoken directly with the independant sales Representative who was sending emails and ask to be removed from her email distribution lists as well. Avon considers this matter resolved.

Avon Products, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I signed up to be a rep. Was told to order online. I did as I got numerous calls and emails and wanted them to stop hounding me. I ordered a few cheap small samples. A huge box comes to my door with tons of space. On the package I'm billed $35 for products (teeny samples) and a whooping $16 for shipping and handling. Outrageous shipping. NO warning or fine print found why the price of my samples grew exponetially with exorbiant shipping and handling costs. No explanation. I try to pay online. Can't retrieve my account. Finally find my account. Leave on vacation 12/** to 1/*/16 and I receive my VERY first bill. ON top of the HUGE shipping and handling they've charged me a $10 late fee on my account. Again NO explanation no warning this was coming or anything. I'm used to companies like credit cards declaring when you'll get late fees, etc. NOT Avon. Surprise! I get a call on vacation on the plane from the district mgr AGAIN pressuring me to order I told her I already emailed and told you I don't want to be a rep close my account. She tells me I can help you make $$. I say never mind. I go to pay this now huge bill w/extra fees on January [redacted] I go online my balance has been raised another $10 late fee!!!?? I emailed Kristi the district mgr that I'm irate. She says she can talk to me about how to make money. I specifically say I want in writing where it states you get a late fee on your FIRST bill and every other week after that you're balance will grow with extra late fees! She has NO response just keeps saying to call her and find out how to make money. I demand she closes my account. I tried to find the find print, Avon has no billing practices declared or shipping policies written or they're buried in fine print. I can no longer look at my seller's account the mgr FINALLY closed my account.Desired Settlement: I want a direct link to their shipping and billing and collection practices. I want $20 refunded to me for the late fees assessed without warning.

Business

Response:

To Whom It May Concern,We reached out to the complainant and provided her with the information she requested in regard to shipping, billing and collection practices. We provided her a copy of the contract she signed and the details that are published on the website for all Representatives. Her Avon account is paid in full and was closed at her request. Avon considers this matter closed. Avon Products, Inc

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I was given very a small printed contract which does state Avon can charge late fees. Nowhere do I see it will charge $10 every 2 wks. The contract didn't even come to me highlighted or explained thoroughly. It also states addt'l charges for shipping to Hawaii but doesn't state that super small samples will be sent in a mostly empty box for $6 so no matter what, every bill from Avon will be a surprise you'll have NO idea what you're paying till billed. I'll never do business w/Avon and the response I got was lacking. I would suggest no one sign up as a rep unless you like to be surprised by invoices w/unknown amounts and shady business practices. You won't make money, you'll lose money. They don't state things up front. You'll order $35 in samples and will be struggling to understand why the bill is over $50 then read fine print that every order has a "one-time fee" of 9.95 no idea why handling is so high. Then if you live in HI or Alaska you'll get charged more an unknown amount until you submit your order. If you don't pay or figure out on your own how to pay in a very confusing website that doesn't detail why the charges are now over $50 you'll get a bill with an extra $10 late fee. When you go online and quickly pay to rid yourself of being charged so much you'll have already incurred another $10 late fee because they don't factor into the time we wait in Hawaii to get these bills. Total = over $75 for small samples ordered around $35 worth but that were very junk and are just a bunch of melted lipsticks already. Don't expect district mgrs. to explain any of this they'll just waste your time telling you to sell more to make money.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: In approximately late April/early May 2013, an Avon Representative ([redacted]) contacted me via phone in response to my online request to discuss my interest in possibly becoming an Avon sales representative. A representative came to my home in or about late May/early June 2013, and, without divulging, explaining, or relating any of the financial requirements (other than a $10.00 buy-in fee and the obvious payment for product at a discounted price) to maintain my position as a sales rep, signed me up for the job. This Rep or Leader (she either omitted her exact position title or I have forgotten) proceeded to show me a Score Sheet wherein she noted that I would be allowed a $300.00 line of credit according to my Score. The Score and corresponding line of credit are based on certain criteria which have to be met in order to receive a line of credit. The true score I should have received would have allowed me a $100.00 line of credit. This Rep tallied the score, by her own volition, to reflect a credit line of $300.00. I was completely honest with her regarding my information which she was supposed to base my credit line on. I thought she was trying to help me out by increasing my line of credit, although she fudged some of the information on the Score Sheet. At no time in our meeting, which lasted approximately 25 minutes (half of which she spoke of her recent diagnosis of [redacted] and I of mine), did this Rep divulge any information as to the processing fees and other required charges I would incur upon submitting my first order online. She also told me that I would make 40 percent on ALL items ordered in ALL 4 of my first 4 campaigns (I have an email from her reiterating this statement). I found this to be misleading, and I ended up losing money my first campaign. I submitted my order on time and I paid my invoice on time. Upon placing my order for my 2nd campaign, I learned, by extensive research and multiple calls to Avon service line, that the 40% discount my recruiter promised me was only on core products and only on my first campaign. After that, the next 3 campaigns offered a 40% discount on orders (on core products) of $50.00 or more before taxes after my 1st campaign. I found out about many other charges that, unless you are privy to this info, you ultimately end up paying Avon to sell their product. I can't see anyone without money to invest, signing on for this. My 2nd campaign I submitted my order on time and owed no outstanding balance. The following day, I received a phone message and an email informing me that I would have to pay approx 60% of my order up front as a deposit. I called the service line and they said they could not lift the hold and gave me what I presume is the District Mgr's line, which I called all day and got a busy signal. There was much more pertinent information which was withheld from me when I signed on to become a representative. Without this information, I would have probably incurred these charges had I not spent hours investigating and researching. There are many more charges and fees I discovered throughout my research (very time-consuming effort), which I am under the impression are intentionally undisclosed for the purpose of getting new recruits and making profits for the recruiters and the company, at the expense of many of the new representatives. I also discovered many websites wherein new representatives are confused as to these types of charges, and why they were not advised of them when they signed on with Avon, and, like me, are in position financially to make advance payments on orders not received. The majority of complaints I found were of the same nature as my own. Many reps, current and prior, have complained of being "scammed", "ripped off", and intentionally mislead by the person who recruited them to be a sales rep, and by the company itself. These complainants claim that they only way to avoid a liability as an Avon rep is to take losses the first year or two, and to have a cash flow of your own in order to buy the product and then collect from the customers. Or become a Leader or Recruiter. Upon my initial meeting with the recruiter, I made her very aware of the fact that I was in a difficult financial position and needed to make a little extra money to make ends meet. Most of the complaints I have viewed state that Avon's practices in recruiting new representatives is unethical. Since my experience as an Avon representative, I agree with this view. I could add to the contents of this issue, but I believe the information I have provided is sufficient at this point. Thank you for the opportunity to voice my concerns and complaints. I hope this matter is resolved quickly.Desired Settlement: Release hold on my order (submitted on time) without deposit and promptly deliver product so that I may deliver order to customers on time, collect funds, and pay my invoice of $43.00 on time without any additional charges. Immediately subsequent to my payment in full, accept my resignation as a representative, and cancel my account without any further charges billed to me and without any negative reports being made to any agencies.

Business

Response:

To Whom It May Concern,

We spoke to the complainant to discuss her concern. We advised of the need to pay for her orders prior to shipping and apologized for any confusion. We also advised the account has been closed per her request with a zero balance. Avon considers this matter resolved.

Avon Products, Inc.

Review: I am being billed for $25,when my order was $12! And they are billing me $10 a month in late charges!That is ridiculous!!! I have NEVER had a $10 late charge!! And they won't fix it!!Desired Settlement: I want ALL LATE CHARGES removed,and the bill returned to the amount it was SUPPOSED to be! $12!!!!! It's THEIR fault I haven't paid,I won't pay on a bill until it is the corrected amount!

Business

Response:

To Whom It May Concern,We communicated with the complainant via email at her request. We provided a detailed explanation of the account balance. We waived the past due fees due to the misunderstnading. Avon considers this matter resolved.Avon Products, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

The original $26.50,and I'm done!

Sincerely,

Review: I contacted [redacted] to become an Avon Representative. She asks that I come on board under [redacted]. After a short period of time I decided this wasn’t something I wanted to pursue. Most of the training, information, etc. through Direct Marketing refers you to get assistance through the Representative you signed up under. That works great with an Honest Rep. I have been in Direct Marketing before & that was some of the best support you could ask for. That’s why I trusted Avon. But when I thought everything was closed on my account. All of my contact information was changed & someone placed an order. Leaving my account with a balance. The Avon collections department contacted me of this balance. I reported it as fraud. The collections department refereed me back to Avon. I contacted Avon & they referred me back to collections. I tried going through internal sources also. It was also through the Internal source that I found out that fraudulent activity had already been reported on the above-mentioned representatives prior to me. So Avon was aware this was happening to other members of that team. Avon failed to protect my Identity. When access was gained on my account & all information changed? Why wasn’t something sent to me? Currently Avon has done nothing to address the issue with/for me. Avon allowed my Identity to be stolen. I take that very seriously Yet Avon won’t even address this issue. I was told that the particular district that I need, currently doesn’t have a manager & that’s why I can’t get assistance. Avon stands behind their honest Reps. They need to stand behind the dishonest as well. I have offered to sign any affidavit needed or provide whatever they ask to prove my address never changed etc. However Avon has done nothing to assist in my Identity being stolen. I think they need to screen the Reps. that carry the Avon name – anyone can sign up for $10. Contact information that was used on the account was at the Consignment store that I used to own. Account # [redacted]Desired Settlement: Avon also needs to add more security measures to assure other Reps that their Identity is protected. I want that account balance cleared.

Business

Response:

To Whom It May Concern,

The account balance in question has been cleared. This information has been provided to the complainant. In addtion we haveprovided the details of the complaint to the on-line with the suggesstion of implementing better security measures. Avon considers this issue closed.

Avon Products, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Processed an order on-line and was waiting for delivery. Was contacted by the representative and we agreed on a date and time. The representative never showed or made any additional contact. I did make a follow-up later in the evening, asking why they didn't show up. There was no response. I contacted Avon the following day and did not receive any assistance in this matter. The company didn't make any attempt to make me happy and didn't care to do so. This was a second chance I was giving Avon to provide me with service and once again, they failed.Desired Settlement: I would like the products I ordered as a gift for the trouble I went through. My order was only $11.00. These items were needed for a trip I took and needed to purchase additional items at a greater expense.

Business

Response:

To Whom It May Concern,

We have processed an order to send the items in question directly to the complainant free of charge. She has been provided this information. Avon considers this matter closed.

Avon Products, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I was unable to reply to the complaint directly.Tried numerous times to no avail.

I am satisfied with the response from the company. Here is hoping they are able to correct the problem with the representative and the manager which caused this to happen.

Thank you for your time spent on this.

Have a Blessed Day!