Avon Products, Inc.

Review: I have returned/ exchanges packages that Avon has said that I have been short some items. They were not short. I work with 170 people so there are bound to be returns or exchanges. I would like to know if there are camera's at the Returns Processing center? For more than a year and a half, I have been paying double for exchanges and or returns. I refuse to do it anymore. I have contacted both Avon and my District Manager [redacted] for help. I have received emails that both, over promise and under deliver. I refuse to accept this practice that Avon is providing. I know that I'm not the only Rep. that is going through this and it needs to stop.Desired Settlement: Refund the money that is owed to me, after I have already returned them

Business

Response:

To Whom It May Concern,

We have been in contact with the Complaintant and resolved the confusion regarding the credits. Avon considers this matter closed.

Thank you,

Avon Products, Inc.

Business

Response:

To Whom It May Concern,

We applied a credit for postage to the complainants accunt. She has agreed with her balance. Avon considers this matter closed.

Avon Products, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I recently placed an order on line with Avon order ref [redacted], order placed [redacted] August for $25.65. The order appeared to process without issue until Avon informed by email that they had charged my credit car twice.When I was notified of this I asked Avon how this had happened and what safeguards were in place to ensure it did not happen again on what could have been a much larger order. After various email exchanges with numerous different Avon reps in which my concerns and questions were not addressed Avon are now not responding to my emails in respect of this double take of my funds. Even though it was Avon themselves that alerted me to this double dip of my credit card some of there communications refuted this and on one occasion I was asked to supply my bank card details along with the CVV which I was somewhat taken aback about. A later email requested that I fax my credit card details. One email even stated I would not get the hold taken of my credit card until the order had shipped. I have as yet not received a satisfactory response as why this double dip happened and what Avon are doing or have done to ensure this does not happen again. I have not received an explanation that satisfies my why an Avon rep could be requesting my personal detailed banking details

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I require and answer to my open question, an understanding of why my personal bank details were requested twice including my security number for my card and even though I did not set out looking for compensation I now would be looking for compensation for my wasted time, effort and annoyance. It is also good to know that the Revdex.com are there watching out fopr these sorts of practices.

Business

Response:

To Whom It May Concern,

We spoke to [redacted] in regard to complaint number [redacted]. We reached out to our Online Managers and asked for additional assistance with the resolution. Avon’s Online Manager actually called and spoke to [redacted] and explained what had happened and how safeguards have been put in place to ensure that it will not happen again. Also, each Specialist that handled [redacted]’s email will receive additional training on the proper process to follow if a duplicate charge every takes place again. We have made contact with [redacted] and he has assured us that he is completely satisfied with the outcome.

Avon considers this matter closed.

Thank you,

Avon Products, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Thank you for your efforts on my behalf they have been very much appreciated

Sincerely,

Review: Was not sent my start up packet due to them not correctly addressing it. They refused my refund. I requested a start up packet to begin working for Avon. The cost was $10. Several days later, I checked the package tracking and learned they did not address my packet correctly and it would not be coming to me. I requested a refund and I received the response that the fee was non-refundable. I received NOTHING, so I owe them nothing.Desired Settlement: I would like my $10 fee refunded.

Business

Response:

To Whom It May Concern,

We have requested a check in the amount of $10.00 be sent to the complainant and provided her this information. Avon considers this matter closed.

Avon Products, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and I will consider the matter resolved when the check arrives and clears my bank.

Sincerely,

Review: I placed my order BEFORE the cutoff deadline on August [redacted], 2013 and I was not only charged EXTRA shipping for a "late" order, but it also still has not been shipped...4 business days later! A UPS shipment label has been created, and shows in Avon's system that it has shipped, but only because the account was MARKED as shipped. UPS still has not received the package, they just have confirmation that the label has been created. Customer service at AVON, first of all, is outsourced somewhere overseas where there are lots of "[redacted]" and "[redacted]" (the two [redacted] employees that I spoke with)...neither of which had LAST NAMES! Uh, WHAT? That's what I was told at least when I asked for a full name and employee number. Basically, Avon is not doing a very good job of holding up their end of the deal and being a reliable company, although they have been around for many years. As an independent Avon Representative, I am unhappy with the service from "my" company.Desired Settlement: I want my shipment sent overnight, with AVON covering the charges. I have customers that are very unhappy for the delay.

Business

Response:

To Whom It May Concern,

The order was shipped on 8/** and delivered on 8/**. WE spoke with the complainant to confirm the order had been received. Avon considers this matter closed.

Avon Products, Inc

Review: I started receiving calls from Avon for a person named Mykayla M[redacted] soon to be followed by debt collection calls, all automated, and all to a phone number I had owned for over six years. I tried to select all the options in the automated calls without ever being able to speak to a human being.

Then, one day, I decided to call Avon and I was on hold for 40 minutes until someone finally answered. I told her I was getting calls for the wrong person and I want them to stop, she said they will, and I confirmed with her three times until she got irritated. During our conversation, the representative slipped up and said that the person they are trying to reach is under collections (I did not know this at the time, I was only receiving calls from Avon, and it just shows how unprofessional they are as they have no respect for people's privacy). Well, to be honest, the calls stopped after months, but only for 1 or 2 weeks, and only to start again even more than ever.

I am so fed up with Avon's garbage. They have no right calling me! The person they are trying to reach might have given them the wrong number, but I had supposedly wasted my time correcting this issues. It is not my responsibility for them to have the right number. I am receiving their calls and their collection agency calls multiple times a day. Here is the thing: I have a life and job, surprise, surprise to the self-involved [redacted] that run this company and this is HARASSMENT. Plain and simple!

Lucky for them, I am too busy to hire a lawyer (and yes I can afford one thanks to my employment, financial responsibility, and great credit score. Reminder: I am not the person you are looking for Avon). These calls are stressful., frustrating, disrespectful, and they step all over my personal and privacy rights.

Again, this harassment and it is disgusting and it better stops. Leaving a complaint here is their last chance, they better put the effort and time in resolving this or I will be suing, and it will cost them wasting my time as well (P.S. I am not cheap so good luck [redacted]).Desired Settlement: STOP CALLING ME.

Business

Response:

To Whom It May Concern, We spoke with the complainant to advise that an

incorrect phone number was listed on an account that went to collections. This is why the complainant was contacted by

the collection agency. The collection

agency has been notified, asking them to cease all further actions. The complainant's phone number was removed

from the account it was listed on to avoid any future use of this number. Avon considers this matter closed. Avon Products, Inc.

Consumer

Response:

I hope this is true! And I hope they find the correct contact information for that [redacted] so they can bug her endlessly!

Review: I signed up for a $10 dollar starter kit and instead they (Avon) assumed, on there own thought I wanted the deluxe kit,I noticed they charged my debit card $100 instead. I called them about their mistake and a woman returned my call and she said that they would work to resolve the issue.problem is they said they can't refers my money back to my card and told me that they can send me a check by mail. I believe they are just giving me the run around, I just want bac the amount they wrongfully took which is 100 dollars.

.Desired Settlement: A refund of my money and a apology for their mistake.

Business

Response:

To Whom It May Concern,We have spoken to the complainant to confirm the kit has been received and accepted. THe complainant stated he will keep the kit and continue to sell. Avon considers this matter closed.Avon Products, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I sold Avon for approx. 10 yrs and was an A**in Assitant to one ** for 7 years and on occasion for 2 **'s at the same time. I decided to quit selling Avon around March 2013. Before I quit, I had returned a couple of boxes of Avon that myself and some other reps wanted credit for. Avon accepted the returns and credit for those items that did not need to be returned. I then paid the other Reps for their returned items. At this point, Avon claimed a few of the items were not returned. I had to call several times and each time was told that the items were being credited to my account. Needless to say it was not done. So before I quit I called Avon AGAIN to be sure everything was clear with my account, all credits and account paid up etc. I was told that it was and that I had a credit of $1109.81 and that I would get a check in 4-6 weeks which would make it around the first part of June at the latest. Since I was and assistant I knew how Avon worked (hence being sure my account was ok before quitting).

I received an Account Summary dated 6-*-2013 stating that 5 items ($172.95 had not been returned and my account was being billed back for them. These were the items that I had called several times about and was the same ones that everytime I called they said that they were credited but of course they weren't. The summary also showed that I had a balance of $924.75 with those 5 items were debited back to my account. I called again and was told they were credited back again and was scheduled to get a check in June then when I didn't get it then I called them again and was told the end of August. Of course I didn't. So I would continue calling periodically and was lied to every time.

I then got the idea to call New York to talk to people who were supposed to know something but was given the run around again. I was told they needed my ** to ok it. Well the ** was new and wasn't really interested. The ** that I worked for and was under the whole time had quit the end of Nov 2012. When I called NY again I was then told it was to be okd by the **;s boss [redacted] I was given his email address and emailed him about this on 3-**-2014. He never returned any emails or phone calls. I did contact him twice with no response. I called NY back and was told they couldn't do anything about it that it was up to him.

I don't like to deal with the low people on the totem poles just for this reason. So, I emailed on April *, 2014 the following: [redacted] & [redacted], North America ; [redacted] and [redacted] & [redacted]; and last but not least [redacted]. Still no one has responded. I have copies of all my emails and most dates on my calls.

I need help. I really need that $1109.81. I have a lot of medical issues and have just been diagnosed as being disabled.Desired Settlement: I want the check that I should have been sent to me this time last year (2013) totaling $1109.81 even for those items that Avon claims they did not get back. Everything that was supposed to be sent back had been sent back. Avon is notorious for claiming items weren't returned when they were.

Business

Response:

To Whom It May Concern,

Avon has spoken to the Complainant and informed her that we will send the check to her next week. Please allow 2 weeks for delivery. Avon considers this matter resolved.

Thank you,

Avon Products, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I will accept this once I receive the check in the full amount owed. Since I have to respond to this within 6 days, I have no idea if the check is in the correct amount or even if it arrives.

Review: I started as an Avon representative to make money. But since I started they have charged me to even try to start, made me order products I didn't want and billed me for them, and charged me three times for not putting in orders for campaigns for the company simply because I had no one who wanted to order anything.Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like these fees for not putting in orders due to not having a means what so ever to charge anyone for these fees to be removed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Please see attached.

Review: I am trying to get a copy of a bill and a refund info. for returned products from avon.they keep bouncing me back and forth between avon corp. and collections. somebody has to have the records.Desired Settlement: a bill was sent to collections for rep.#[redacted] we paid the bill. we requested a reason for the bill from avon. they said all records are at collections. I talked to [redacted] 5-6 times and sent 3 emails requesting a copy of the bill and refund for returned products over a year ago.collections sent me to avon. avon sent me to collections.back and forth about 5 times.I think they are trying to tire me out. I WANT THIS SETTLED SOON.

Business

Response:

To Whom It May Concern,

We contacted the complainant to provide the requested information. Avon considers this matter closed.

Avon Products, Inc.

Review: I received invoice [redacted] explaining that these items were not in stock at that moment. I had already paid in full for these 3 items. Memory foam slippers XL 400-496. ($10.00) Memory foam slipper's 400-515, 953-139. (2* for $20.00) This came Nov. **,2014. I called that day and asked how soon thy will be sent to me and I was told in about 2 more campaigns, so I continued to order and informed customers. My next invoice [redacted] said that not only was another item not in stock, sparkling 3pc. gift set silver 767-006 ($9.99 but totally to $10.00 for payment). Now that this item was not available and do not reorder fw pom/chocolate gift set 269-486 ($14.99). Now before I place orders online it lets you know if it is in stock, on hold, or not available. That item was marked in stock or I would not have ordered it. I received invoice on 12/**/14. The other 3 items were still on there as well. I called that day after talking to customers and thy wanted there money back, I said let me see if something can be done. The lady I talked to that day said that she could send me all the products because thy are in free of charge. So I got a conformation #. And after a week, I called again and was told my order is on hold till I pay ($17.12) in order to receive it. I made sure last call to make sure my account was up to date. She said yes. So I asked to speak to [redacted] because I did not place anymore orders. The [redacted] was rude and hung up in my face. I was given a # to call to get($14.99) back on card when the lady said she would send out my shipment. I left a name,#, and short message twice. No response. I called today 1/*/15 to close account and thy said all I get back is ($23.00) in check, I responded in letting her know that's not the full amount that was taken off my credit card. She got rude and said well nothing I can do about it. So I hope this can be taken care of. All I would like is there money back to give to them.Desired Settlement: Memory foam slippers blk xxl 400-515 ($10.00). Memory foam slippers blk xxl 400-515 and memory foam slippers pnk l 953-139 (2 for $20.00). Sparkling 3pc gift set 767-006 ($10.00). FW pom/chocolate gift set 269-486 ($14.99). All paid by credit card and bank debit card.

Business

Response:

To Whom It May Concern,We spoke with a complainant to discuss her concern and the call was disconnected. We have made additional attempts to contatc however the phone number is now disconnected. We have sent our contact information asking that she return our call should she still need assistance. Avon considers this matter closed.Avon Products, Inc.

Review: I have been an Avon representative since September of 2014. When I made my first order I never had an issue until December*, 2014. When you order products online the website gives you an estimated total, from that total they charge me a portion or what they call my deposit. When my products come in there is an invoice sheet and the remaining balance with the correct total amount is on there. I have had issues from not receiving my total amount of products as well as there customer service. The last issue I had was today 12/**/14 about a payment. I had made a $70.00 payment towards my new order, then I received an email saying my order was on hold until I paid a total amount of $50.16. When I went online to my account information I had credit for $64.72 which was way above what my deposit was. When I called their representatives help number I spoke to a lady who really herself couldn't understand nor help me in my situation so I asked to speak to a higher person. She passed me on to a supervisor who's name I don't recall since he never wanted to give it to me when I asked for it. The supervisor didn't want to explain and neither listen to what I had to say about the payment issue. He kept putting me on hold when I kept repeating what was going on. He said all I had to do was pay even though I tried explaining to him I had credit on my account that covered plenty enough. I believe when he was fed up with me trying to make him understand about my credit when he said I had nothing he put me on hold for a very long time. when I waited for about half an hour he asked me if I was going to pay or not. When he spoke to me very rudely I asked to speak to a even bigger authority and he said he couldn't do that and I had to pay was all he said. Once again he put me on hold for another half an hour and then responded by saying he had to hang up on me because he had to help other people and I told him I wanted to speak to another person and then he hung up on me.Desired Settlement: I want that gentleman to apologize and Avon as well for all the troubles they have caused me and as well my customers. I want them to refund me whatever extra money I have left over in my account as well since they don't even want to use that towards my so called deposit.

Business

Response:

To Whom It May Concern,We spoke with the complainant to provide an explanation of her account balance and apologize for her experience. The Supervisor in question has been provided coaching for his behavior. Avon considers this matter closed.Avon Products, Inc.

Review: During the Christmas season I was inticed by a Avon [redacted] in the Walmart parking lot by her sign that said free samples. When I went up to her to receive my free samples I was told I just needed to sign up for a free [redacted] spot. I destinctly asked if it would cost me any money and she said no, if you don't like being a [redacted] or [redacted] you can quit anytime. I later received a bill and when I called and plugged in my account number the automated system said I could not reach anyone. This happened on numerous occasions. I have just now on 4/**/14 got through on their phone system and was told that the customer service could not assist me and it had been sent to collections and to call my [redacted] rep. I do not think that a [redacted] can help with a billing dispute that has been sent to collections. I do not want my credit affected by this scam that this [redacted], I'm sure has pulled on many people. We are being charged for a consultant fee for something she is saying she is giving away for free. If she needs to get consultant fees she needs to advertise for that.Desired Settlement: I would like for this to be taken out of collections. This is not a service that I requested.

Business

Response:

To Whom It May Concern,

We spoke with the complainant to advise that the outstanding balance of $10.00 has been written off and that the account is no longer in collections. Avon considers this matter closed.

Review: returned boots from order # [redacted] sent [redacted] Your item was delivered at 10:12 am on September [redacted] 2014 in [redacted].

I have called customer service and emailed. Response was it would take 4-6 weeks . It has been 3 weeks. That is long enough to wait for a credit.Desired Settlement: refund immediately

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I was an Avon representive and decided in December to quit selling Avon because of the low quality of their products. I returned many items that I had bought and had a credit on my account. I called on January **, 2015 to request the refund back to me. Upon speaking with a representive from Avon, they informed me that the only way to get my money back would be to close my account and a refund would be issued after 30 days. It is now March *, 2015 and I have still yet to receive a check so I called to get an update. Upon speaking with [redacted] in the escalation department, she informed me that a refund request was never sent on January ** when I originally closed the account and requested the refund. She said she could submit the request today and it would be 30 more days I would have to wait to get my money back. I specifically asked her, "So, if I would have never called today, I would have never gotten my money." and she actually responded, "Unfortunately yes, that is correct." I told her that was totally unacceptable that I had to wait another 30 days to for my money and I wanted to speak with a supervisor and that I was going to write a complaint. SHE LAUGHED AT ME. TO MY FACE. Then whoever she transferred me to, hung up on me!! So I called back, and got a rep and asked to speak with another supervisor, the rep came back THREE different times and told me 1. they looked at the account and request for refund went in. I told him I already knew that and would still like to speak with someone. Then he came back again and told me they were busy. I had to then explain to him my situation and then they agreed I could speak with a supervisor. Iam not an unresonable person or a rude person. The audacity for one of YOUR SUPERVISORS to laugh at me and then again for me to have to plea my case three times to try and speak with another SUPERVISOR is the worst customer service I have ever experienced with any company in my life.Another reason I have cut ties with Avon. I would like my refund!!!Desired Settlement: I would like the money they owe me ASAP!!!! I have waited long over their 30 day requirement!! I want to be done with this horrible company.

Business

Response:

To Whom It May Concern,We have contacted the complainant via voicemail and email to apologize for the difficulty she experienced. We advised that the check was processed on 3/* adn will be received via [redacted] no later than 3/**. We provide her with our contact information in the event the chack is not received by that time.Avon Products, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[It is totally unacceptable that I will have wait another 3 weeks to receive my refund back when it was Avon's error that the request was not processed back on January **, 2015. I followed all of their strict guidelines and return/refund policy to the tee to insure a smooth process regarding my account. This check should be expedited to me since it was Avon's error. They have emailed me and told me it is not possible to expedite my refund, which I believe to be a lie. I have gotten the run around and been told different things from different people. [redacted] told me it would take 3 weeks, and another supervisor told me that if it was submitted to the refund department and was not processed within the 30 days, that they would send it out immediately. Problem is, apparently it was never processed. So I don't understand why [redacted] would tell me this and then other employees tell me differently. As always, no understanding or any rush on Avon's part to fix their error. Unacceptable.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[[redacted] never mentioned ANYTHING about not being able to expedite the check because I had made the request before I filed the complaint. She stated that "Checks are cut at the end of each campaign." So I had to wait until the current campaign was over before they would cut my check! NONE OF THIS IN THEIR RESPONSE WAS EVER EVER STATED TO ME!!! After [redacted] told me that, I couldn't believe it! No one has done anything to try and resolve this in a timely manner. IT HAS NOW BEEN TWO FULL MONTHS SINCE I HAVE REQUESTED MY MONEY BACK! That check COULD have been expedited. I have STILL not receieved a penny from AVON. THIS HAS NOT BEEN RESOLVED!!! Totally unprofessional and liars on top of it! ]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To Whom it May Concern,The requested refund check has been processed and will be received no later than March [redacted] The complainant has been provided with this information. In addition she has been provided a direct contact number in the event the check is not received. We have apologized for the difficulties experienced. Avon considers this matter closed.Avon Products, Inc.

Review: Avon lost christmas wholesale order. I emailed, they said they would resend it. New Package had 3 of over 20 items & then they charged for all of it.

Avon lost christmas wholesale order. I emailed, and the person who answered was rude and told me they would resend it and I told them not to. He said to reject shipment to avoid problems, but then I was not home when it arrived. New Package had 3 of over 20 items & then they charged for all of it. I even wrote them with an itemized list of what was missing and they still did not fix it. The box even says it weighed .07 of a pound because it was empty with exception of 2 eyeliners and a eye lash curler. They still will not fix the order even though I sent an itemized list.Desired Settlement: I want the charges for the items I did not receive to be dropped as I was told they would be when I filed the itemized complaint with them already.

Business

Response:

To Whom It May Concern,

Multiple attempts have been made via telephone and email to contact the complainant to resolve the complaint. We havebeen unable to make contatc and have not received a return call or email. Avon considers this matter closed.

Avon Products, Inc

Review: The Naturals Kids Bath Time Body paint has no natural ingredient beside water. It left a distinct rash on my 20 month old.

My daughter age 20 months is not generally sensitive toward products. She received two scents (Desired Settlement: My toddler used this product after getting it we a gift. After being in contact with her skin for only a few minutes it left a distinguishable red rash. The product is labeled "natural" bit the only thing natural in it is water. The labeling is very deceptive. They either need to make a true natural line or change their labeling. I've copy and pasted below directly from the Avon website the ingredient list for the two products my daughter used.

Cotton Candy

WATER/EAU SD ALCOHOL 40-B POLYSOR

Consumer

Response:

I am not asking for a settlement but to suggest they change the label of the product to not include "natural" when there is nothing natural about it.

Business

Response:

To Whom It May Concern,

We advised complainant that Naturals is a brand name and does not refer to the ingredients. We also informed her that our ingredients are listed on [redacted] for review.We escalated her concern about the name being misleading to our marketing team for review. Information was provided to the complainant for the steps to take for reporting the allergic reaction. Avon considers this matter closed.

Avon Products, Inc.

Review: I had an order for an item and the shipping total was listed as $5.95. After ordering, the company emailed me an updated invoice and changed the shipping to $9.95. They also did not give me commission on the order. After finding all of this out, I emailed the company to see if I could cancel or modify my order. They did not respond for three days and said it was too late. I apparently did not get commission because the order was under $50.00 However, I have had online sales during the same time period and between the two, I qualify for commission. The company is very deceiving and this is just one of many problems that I have had with them. I am sick and tired of them taking advantage of myself and my customers.Desired Settlement: I want the $4.00 credit for the shipping (which was listed as $5.95 on my order) and the commission that I am owed of $5.60 for a total of $9.60.

Business

Response:

To Whom It May Concern,An earnings adjustment of $6.89 was automatically applied when the second order billed on 3/**/2016. In addition we credited the $4.00 late fee t the account. Avon considers this matter resolved.Avon Products, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: This issue also involves billing on Avon's part. I buy cosmetics from them and sell as a independent sales representative. I think they have unfair sales practices, there may be fraud and a scam involved. They are overcharging on interest. They seem to be supporting the fraud on my account. The culprit seems to be people who work for them. I had fraud on my [redacted] debit card and mail theft. This is the same card I use to pay for products with them. My [redacted] is through [redacted] bank, and I think the person, doing the fraud works for Avon and [redacted], ([redacted]). I think it may be someone who recently signed up with them to sell My account is hacked sometimes.

I had sent out Avon fund raising letters. I sent one 12/**//2016, to the Food Literacy project, in Sacramento. The letter was stolen apparently, I had enclosed a small donation, and that triggered fraud on my [redacted] account. I think the person who stole the letter, recently joined Avon, either lives at the complex I live at, or near by. I think they were going to do the fund raiser themselves using my name, it could be thousands of dollars. The person that was doing the fraud just shut my account down. I'm asking police to arrest them. I don't think Avon does enough to respond to customers concern about fraud. They need to check out employees better.Desired Settlement: I want them to make an adjustment to my account. I want them to make their online store more secure and discover, who is doing fraud under their name. I want them to make sure they don't let people who have claimed to dislike you or have a hate issue with you, handle your account. I have had an identity stalker for a while, this crook gets into several of my accounts. I want Avon, to notify police if someone claims to have a Power of Attorney on me, of claims to be a husband or spouse who can transact business in my name. I haven't given ANYBODY that authority.

Business

Response:

To Whom It May Concern,We communicated with the complainant to advise that we have reviewed the account and there was no fraudulent activity.The complainant was charged past due service fees because the payments were not made by the due date. AWE explained that Avon does not offer a credit line. The Independent Sales Representative Contract Terms and Conditions provide information on paying for orders on time and that a shipment may not be made and a fee will be accessed if there is an amount owed for a previous order, that is not paid when due. As a gesture of good will, the past due service fees were reversed. Avon considers this matter closed.Avon Products, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved I have. This is Avon's FAULT. My name is [redacted], and that's the way I want to be addresses. This is NOT civil court, their language is not appropriate for this circumstance. I request a different Avon employee, one that is not biased and can read all the emails and contacts sheets, in the online store. First of, I have a $100 credit limit and have the papers from Avon to prove it. The account however was ajusted to, $52.25, the oringinal amount. It was paid by check along with a order for $10.99. I don't think Avon currently has peope who read and wrte. They have not posted the payments, made by certified mail. The payment was received by Avon headquarters, 1/19/2016, in Pasadena, at 9:45. It was sent by certified mail, US mail. The two checks written on [redacted], one is for $62.15, and the other is $10.99 for a product order. If you get someone who is trained, they could send the checks through as an electronic payment and post he payment.All Avon has to do, is post the payment, open my online store again, and fire whomever, mishandled the account. It seems they may have an employee that is a stalker, that keeps trying to make me talk to him, by buying up my bills. They shoud fire him, have him arrested and hopefully he will go to a mental facility for life. Thank you, [redacted]. 1/**/2016

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I think Jennifer, from the President;s office, did what she coud to resolve this matter. I expected a slightly different outcome, and took her a while, but she did what she could. As long as they don't let a "Sara", contact, or handle ANYTHING of mine in the futuree, and try to have people who read comments in online shops faster, I can let this complaint drop. Thank you,

Sincerely,

[redacted] 2/**/2016

Review: On 4/*/14 I placed a order with avon for 112 items. On the 4/** I received a confirmation that my order was shipped. I received one box on 4/[redacted] At the time I thought I would receive the rest of the boxes the following day or so because that one box was very light and only had 39 of the 112 items I ordered and already paid for. A few days later when the box did not arrive I looked at the details on my account regarding tracking shipments. in the shipment it stated that one box was shipped and showed my order as shipped. I have not received any emails stating that part of my order was held or would be shipped at a later time. I have attempted to call and email Avon regarding the situation. Avon has replied with "sorry for the inconvenience" and "it may be disappointing to know" emails that direct me back to submitting more "Contact Us" emails. I have contact my upline regarding the issue and they also suggest filling out more "contact Us" emails. One suggestion I got was to fill out the missing items "contact form" with each item I am missing. Now this would be easy to do if I could do it just like I did when I fill out the order, the problem is that when you do this under the missing items form it is no longer easy to do. When building an order I just have to know the 6 digit code and that is it, everything else gets populated automatically. With the missing items form you have to type in all the details, that is 73 product descriptions, codes, cost, quantity, billing status, credit and earnings for each. This does not make sense to me. what do I do if I was missing 1000 items? Oh yes and the form only allows for 16 missing products at a time.

So all this has cost me unpaid working hours, lost customers and damage to my business image. I was just starting with Avon and have had so many issues with orders, this is not the first time I have had issues with delivery of items and refunds with Avon take forever. I have invested a few thousand dollars with trying to startup my business with buying product demos and other startup expense costs. I dont see how I can do business for Avon while I am trying to resolve issues with Avon at the same time.Desired Settlement: I'd like a refund of $601.73 for order that has not been shipped and I'd also like a compensation for lost business and working hours I have spent trying to resolve issues with Avon. I'd like a total of 2601.73 for damages and losses made to my business because of Avon.

Business

Response:

To Whom It May Concern,

We have spoken to the Complainant and identified the missing items. The items have shipped and been delivered as of Thursday, April [redacted]. Avon considers this matter resolved.

Thank you,

Avon Products, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I order products from Avon which came with free delivery. What they did not disclose is that the delivery did not mean directly to me. So they had my package delivered via [redacted] to the local post office and as of this date I have not received the package even though [redacted] has confirmed that it was dropped off last Thursday to the Local Post office. After tracking the package via [redacted] and with much disappointment finding out my free delivery did not come directly to me I once again tracked the package local post office which said give it to extra days for delivery which should have been received last week on Friday, however, my office mail room manager said the package was not there using the tracking information I submitted to him via email for their records. I have been talking with no avail to AVON even calling the main office to complain because after requesting that AVON at least track my package to see if it was either lost or stolen they refused saying that could not do anything until after end of day today even though all information provided concludes that the package has either been lost by the local post office or take perhaps. I have requested a reversal of my money indicating that I no longer want to wait for the package to arrive or for them to track it and I have been refused by their [redacted] number ( spoke with an [redacted] in [redacted] who refused to give me a work ID #) and the Corporate company which I called directly myself who claims she can not give me my money and I have to go along with the process. I would like my money refunded and they should include some type of gift for all the aggravation they have cause for not following through with a customer request to give them back what belongs to them which is my money especially since I have verified this package is gone in the wind so to speak. MY rep was diligent to also make the request and was told the same and she did agree it did not make since AVONs confirmation and tracking emails indicated that the package is probably lost or stolen. I am appalled that no mention of AVON's free delivery does not say that it will not be delivered DIRECTLY TO THE PURCHASER...who pays for your purchase to be delivered to the local post office ...go figure they did not buy from them I did...at least inform customers that the free delivery will not be delivered directly to you which gives you the option to either pay for the delivery your self....or not buy...or use the REP to receive your items...[redacted]tDesired Settlement: I would like my money refunded and they should include some type of gift for all the aggravation they have cause for not following through with a customer request to give them back what belongs to them which is my money as well as an apology of some sort...I think this is shameful that I can spend my money with this company and they can give free delivery to the Local Post Office instead of the customer.

I have spent numerous hours trying to find out what happened to my package and money for long distance call to their main office without results only the same rhetoric answer which is very disappointing to me.

Business

Response:

To Whom It May Concern,

We spoke with the complainant to advise that due to her

[redacted] order being lost in transit, a refund of $35.04 was processed to her

[redacted] card on 11/**/13. As a courtesy, a

special order was processed and we are sending the complainant, free of charge,

the mascara and lipstick she originally ordered. She can expect delivery within

2-3 weeks. Avon considers this matter

closed.

Avon Products,Inc

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,