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I feel that California Family Fitness steals money from peopleWhen I went to cancel my membership they tried to take another months dues out the INSTANT I went there to cancelThe date that the monthly fees were due at the SAME day EVERY SINGLE MONTH FOR YEARS!! I still had weeks to go before the fee was dueTHANK GOD I went to my bank to cancel my ATM card and reissued another oneOtherwise they would've stolen $out of my account Also they allow children to run around and play on the equipment with no supervisionWitnessed several times children running around the pool When we were having the water shortage the Cal Fit on Fair Oaks had multiple showers that would constantly run waterYou couldn't turn it off all the wayI emailed them several times about this issue and as far as I know they still haven't fixed itAll the times that I would go (I went to times a week) water would always be coming outI would guess that you could fill at least swimming pools with just the amount I saw The equipment was either really old and beat up or it was out of order for weeks at a time How they manage to sleep at night makes me wonder.??

As a student at CSU Sacramento, I was approached by a representative of California Family Fitness on my way to classHe indicated they had a promotion and that I could sign up for a dollar; if I enjoyed my experience, I would have to sign up for additional servicesI signed a contract with that characterization in mind and in a hurry to classI never visited a California Family Fitness facility In June, I was charged $and immediately contacted their office to ask whyThey said the contract specified that these terms and I could only cancel by incurring a $early termination feeI indicated to Phillip Ramirez, the Member Services Specialist, that I felt misled on my way to class, and he insisted that these were the terms of the signed agreementEven if this is the case---although I have no way of knowing because their terms don't appear anywhere on their website---I felt it was fair to ask that the agreement be terminated and I be refunded given I had never visited thei

I joined Cal Fit in 1/15/Please note it is the BOND ROAD location(I went through the process twice and selected the Bond Rdlocation but the Laguna location kept populating in the form.) I have the original contract in my possessionI agreed to a rate of 69.00/month and a annual maintenance fee I am complaining because Cal Fit is not honoring the contractI was just informed on 11/7/by [redacted] , when I question my bill that my annual maintenance fee is now The only changes I have ever authorized are changes of adding and deleting my children's membershipThe club representatives have asked me to sign their electronic signature pad to authorize the additions and deletion of my children on my accountI was not ever verbally informed the signature would change the terms of my contractAnd they also increased my rate ( for my husband and I) to74.99/monthI think that if they are using the signature for the changes related to my childre's membership

I have been a member of Cal Fit since December of Their customer service is HORRIBLE and they are completely unprofessional I added locker service to my membership at an additional charge of $35, which I was told could be canceled at any timeAfter a few months, it became clear that we are not using the locker service so I tried to cancel it starting last Monday, August 8, I called and was told that I need to speak to ***, one of the managersI left a messageDidn't receive a call backI called again Tuesday, and again was told he was not there, so left another messageAgain no call backSo on Wednesday I called and when I was again told he was not available, I left a message and threatened to call corporateI got a call back from [redacted] later that day and was told he was not the right person to speak to even though the front desk staff (several different people) told me he was the only one who could help me [redacted] said I needed to physically come in to get the s

We had a free one week pass and we were talking to the sales girl named [redacted] about how much membership would beWe are on a tight budget and we didn't think it would be affordableShe said that come companies have discounts and she mentioned that if we have WHA for medical coverage, they have a good discountSure enough we do! She informed us that with the special going on, the rate for a family of would be $a month and on top of that we could have the highest package which would include many extra benefits like 50% off swim lessons and free body fit classesI remember these two benefits the most because we were going to use them for sure and we were so excitedA couple days later when we went back to sign up, [redacted] told us that she was wrong about us getting that highest package and that she got "a stern talking to" about itWe almost didn't sign up because we really wanted those features but we decided to sign up anyways because we at least got the discount for being a

I established a family membership with California Family Fitness years ago for a monthly fee of $The contract I signed stated this membership fee would remain at the same amount But as of the first of the year (2017) California Family Fitness recently raised my monthly fee to $They also were sneaky about it and did not inform me of the increaseI had to discover it on my monthly credit card bill (since I had automatic monthly debit set up to pay the membership fee) I have called California Family Fitness twice in the past two months to try and resolve this issue and they never got back to meThe first call (3/24/2017) I spoke with [redacted] and he said he would get back to me in a couple of daysThe second call (4/3/2017) I spoke to a billing person and she forwarded me to leave a message for ***'s manager "Summers" and she never returned my call

When I first walked into the downtown location, my intent was employment as a group instructor [redacted] , a sales representative, capitalized on that by assuring me that I would gain more access, thereby gaining favor with the employer of the group fitness instructors of California Family FitnessHe saw my hesitation but decided to haggle with me anyway, I agreed to the membership with his words in mind; those who work at family fitness will not pay the fee of membership of courseI signed upI have not been employed by CalFit in the time since then, I did however for a time work out at the facility and noticed the amenities have since gone downhillI went to the gym until it became impossible to go anymore due to work and schoolI changed credit cards over that time due to my card expiring and called CalFit to address the changes a few timesI couldn't reach anyone during those times I was finally able to get a hold of [redacted] and he stated that I would have to not

Hello went In to inquire about a new membership, the man named [redacted] offered me a deal to join the club for my whole family, he said to get this deal I needed to give my bank info and sign all the papers, if I wanted to keep the deal for that day, Because I told him I had to check with my wife firstHe said he would hold the papers I signed and not submitt them unless he got the ok from meHe got no ok from me so he submitted the papers he said he would holdSkip months later I have been getting charged for the membership a month and I was unaware I had oneI called to get this turned off and to my disappointment they are saying they can’t do anything about itThis is bulls [redacted] I want my money back and this canceled

In October I signed up for a membershipthe individual handling my account was [redacted] I am a western health member and we communicated by emailI can not find a record of our communication as we switched from [redacted] to Office here a few months ago but would ask that you review the October email logs of [redacted] to confim I was told this was a month to month membership with no cancellation fees when I signed up March 27th I emailed the corporate office and requested I to cancel my membershipI have not used it, as I have injuries from a car accident that have prevented me from utilizing the gymI also live far away from any locations I did not receive a response to my request to discontinue, I went to the Gym in Carmichael and spoke with the manager there on April 3rd and was told I had to pay a few of $to cancelI decided not to cancel at that time and went to review my records of the conversation with *** Today I was charged $

I tried to contact the billing department to cancel my membership before the next billing cycle started No one would answer in billing So I left another message the next day, since no one answered I followed up the next week and I spoke with [redacted] (I think), and she said it had to be in writing and there was nothing she would do to assist me with a refund I said cancel as I was speaking with her and she would not I wen to the Sunrise and Hwy California Family Fitness Center and gave my canceling in writing The supervisor, called for the manager The Operations Manager, [redacted] , would not accept my written cancellation I had requested she sign and make a copy for my records and she requested another managerI appears the administration of this business is negligent and is fraudulently taking my funds I tried to provide cancelation in writing and it was refused Here is a letter I wrote to the President of the company: [redacted] Rancho

We enrolled at California family fitness about a two months ago I Only used your installations once When I came a took the body fit class the instructor told me that I had to pay $for a package of classes I said that I was told by [redacted] who signed me up that I could come to any class any timeSo he misinformed meAlso Mr [redacted] said that I was no going to be charged for another month and three days later my credit card was charged I don feel I should pay a cancellation feeSince I agreed to something based on misleading information, please let me know what are you going to do to fix this problem

On May 31, 2016, I paid $1030, for a membership that is to run from then until May 31, I spoke to [redacted] at that time I made sure that I will not need to cancel my membership or have any other actions taken He said "no" and this would be paid through the yearOn March 25th, 2017, I received a bill for $plus a $late fee I called the facility asking for a copy of the contract At the time of the contract I was told that the printer was broken and would be emailed to me No contract was ever emailed to me I called the corporate billing office and the facility and am told now that I need to pay March through June and the prepayment discount and month payment was not through May 31st I am requesting that this be adjusted and no money owed until May 31st , per the agreed upon

When I signed up for Gym membership I was advised that I would receive unlimited on personal training with a trainer and not the classes offeredThis wasn't the caseIt was just a sales pitch to sign up for membershipI spoke with Manager [redacted] at the gym and he said he wasn't able to help with muchI also spoke with [redacted] who was a manager as well be he didn't help in any way or even tried to helpAll everyone was worried about is whos going to get paid and they cant offer any markdowns for serviceNow I understand now that unlimited on personal training wont be offered but I told the gym maybe 3-sessions should be free due to the lack of communicationIt seems like no one is able to make a decision and help a customer outI was signed up for the Diamond package which I don't need because the services I thought I was getting isn't even included in the packageMy membership level needs to changeI contacted [redacted] at the corporate office and she never got back to

Cancelled my membership by coming into the K street location on 7/29/Went through the process, signed, and received paper confirmation of cancellationIt was a pretty smooth process I was still charged DESPITE cancellingWhen emailing the gym, the manager replied by saying that I did not cancel and that I would have either pay $to cancel my membership or continue paying monthlyThe manager and I went back and forth, yet he insisted that it was my mistake and not a mistake of the gym When I CALLED the gym, another team member pulled up my account and found that I cancelled my membership on 07/29/He said it didn't understand why I was still being charged I emailed the manager explaining the situation and have yet to get a responseThis is absurd

I signed up for a month to month contract with CalFit. I made it very clear I wanted to only join for 1 month to be able to use the pool services for the end of the summer. I was told my contract would be $99/month, I could cancel at any time, and that I wouldn't have any cancellation fees. I signed up with a guy named [redacted] who told me all of this. I got my first bill, I was charged $159.99, which was obviously above the monthly payment that I agreed to. When I tried to get this issue resolved, I also tried to cancel my membership. I was promised reimbursement by ***, and also told that my membership was cancelled. My account kept being charged for 4 months. I asked repeatedly for my membership to be cancelled and for reimbursement to be issued. When I spoke to another employee finally named [redacted] , he told me my account was a 12month contract that would be a $300 charge to cancel. I never used the gym membership. This was completely unfair because I was lied to. Finally, I was charge

I contacted [redacted] at Calfit to cancel my membershipI was no longer in a contract and was paying per month Summer offered me a per month membership if I agreed to that price for months I agreed and she told me that she would give me a pro rated $back for my july payment and that it would now bill at At the time I was only using the gym time per month The Aug payment billed for When I went into calfit natomas in august they said I needed to sign a new contract Every time I asked to sign one it was too late in the evening and no one was able to do it for me September, the same thing happends By october billing of I contact corporate office I speak with a [redacted] and he tells me that I need to cancel in writing I email him and his boss [redacted] an email cancelling on 10/ By november I went to calfit natomas to use the gym and confirm that my membership was cancelled I spoke with a woman [redacted] @calfamfit

On January 28, I signed up for a membership with California Family Fitness for myself and my son I was told that once my son turned on March 15, 2017, he could use the gym by himself Until then, he could use any of the areas, including the fitness equipment, as long as he was supervised by me Otherwise, I told our sales rep, ***, that we might as well wait until my son's birthday to sign up I wish we had
I told *** that our main interest was for my son to get in better shape for basketball and baseball I asked if they had a fitness test, including body fat percentage calculation, that we could use as a baseline to track his fitness progress *** referred us to their Laguna club that had a "dunk tank" to measure body fat percentage He also gave us the number of a club employee that provides basketball trainingAfter we signed our contract and paid $on my VISA card, we proceeded to the gym to use the fitness equipment It was a great first day

This place is a complete ride in the back that I signed up for a free day trial membership I canceled before the end of the days and they continue to try to bill me for a membership saying that I inadvertently signed up for a year I have repeatedly call them and complain they say they will take care of it and they never do
Beware this place will do everything in their capabilities to rip you off as well

We had a free one week pass and we were talking to the sales girl named *** about how much membership would beWe are on a tight budget and we didn't think it would be affordableShe said that come companies have discounts and she mentioned that if we have WHA for medical coverage, they have a good discountSure enough we do! She informed us that with the special going on, the rate for a family of would be $a month and on top of that we could have the highest package which would include many extra benefits like 50% off swim lessons and free body fit classesI remember these two benefits the most because we were going to use them for sure and we were so excitedA couple days later when we went back to sign up, *** told us that she was wrong about us getting that highest package and that she got "a stern talking to" about itWe almost didn't sign up because we really wanted those features but we decided to sign up anyways because we at least got the discount for being a

I Signed up for a membership with Cal fit and love the staff and facility at my home GymThe problem arose when I was unable to go to the gym in late September after being hospitalizedI notified my friendly Sunrise staff in person who assured me I could pause my account at no charge due to medical reasonsA few months later I started to receive collection notices regarding my membership which came as quite a surprise as I was under the impression my membership had been paused beginning in October, (since September was paid up already)I started corresponding via email to a women in the collection department who informed me that written notice was required to pause my service but that if I sent it to her now she would go back and waive the fees and pause the account and I could start back up when I was ready(Please keep in mind no apology was or has ever been given for the misinformation I was given when I asked to be paused in September nor was any concern given that I had been