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I signed up for a gym membership with Cal Fit with the impression that I needed to have a credit card on file because it is their policy and my credit card will NOT be chargedI was told that several times by *** at the Florin Rd clubHe even told me that over a recorded line! My card was charged anyways and due to that my rent was late and I received a late fee! I spoke with a gentleman named ***, he referred me to the Corporate OfficeI spoke with *** at corporate and she wasn't much help! Very rude, no customer service skills at all! She basically told me I will not receive a refund and have to deal with *** with the matter*** says they don't give refunds at the club! I asked to cancel the membership because I don't want to be apart of a club that lies and misleads people in order to sign up for their club!!! They told me I would have to pay $just to cancel! So I'm loosing a lot of money in this situation all over signing up for a gym membership and they don't care at

My complaint with California Family Fitness (CFF) is how they misrepresent the terms of their contracts, and how they end up taking advantage of young students who fall victim to a friendly chat regarding a promotion and it turns into a yearlong contract My year old daughter fell into this trap due to misleading and deceptive sales practices made by a CFF representative that had her thinking she was signing up for a trial membership She didn’t think for a minute she was getting into a long term arrangement because she does not have the financial resources to commit to a long term contract The game they play at CFF is having you give up your credit/debit card and you sign on an electronic keypad, so you never really know what you’re signing Older adults probably would not fall for this, but some year olds are a little less savvy These tactics are just “bad” business that confuse and mislead young students I am a year retired navy veteran and fully engaged in my community I belong to several local organizations, and I have been a Rocklin resident for years My confusion with CFF is they don’t understand that most of the parents in my age group love to talk about which businesses to stay away from and which to be loyal patrons CFF does have a mission statement and by all intents and purposes they don’t adhere to it I would think the company president’s personal business practices wouldn’t sit well with how Rocklin CFF does business There are probably many students in this situation who don’t know the legal process of attempting to recoup their money and fight for their rights as consumers against these types of misleading practices I have tried to be a gentleman about this situation in dealing with CFF, but the people I have been dealing with are nothing more than bullies who want to be rewarded with a $cancellation fee for being nothing more than slick salespeople This is nothing more than extortion, and I don’t deal well with those kinds of tactics As I am still battling CFF to get my daughter’s money returned, my goal is to take every legal step to stop this garbage First it starts with social media and the Revdex.com, then the Department of Consumer Affairs, followed by the Office of the Attorney General and lastly, if all else fails, Small Claims Court Also, most importantly, I plan to get this message out to as many administrators as I can at Sierra College, to get them to stop CFF from advertising on their campus, so as to prevent students from being lured into these long term contracts

The most terrible billing experience you will ever get to deal withTheir billing department standards of getting back to you is 7-business days!Once you wish to cancel, you have to pay one additional month -even if you don't want to use the facilitiesIf you freeze your membership, beware, they will unfreeze it and draft itBut if your credit card on file is about to expire, they will hunt you down to make sure you provide them with a new one
If you want to increase your expense, they will let you do it over the phone, but if a customer wants to reduce the cash outlay, the corporate office will make you come in to the office
Very bad value for the price

I was walking from the bathroom back to class on my college campus and was stopped by a nice women who was offering me a membership with California Family FitnessShe explained that it was only a dollar to sign up that day but I didn't even have ome dollar on me at the momentShe said she can spot me the dollar if I can sign the papers and have the free trial that was being offered at the timeShe then said that I would have to go online and set up my payment if I word to want to further the membershipI was not too interested because as a college student I only work part time and know I can not afford a gym billAfter I signed the papers thinking it was for the free trial and potentially signing up for the gymI never attended due to my busy college scheduleAnd am now months from then I am being told that I am going to be billed every month for months or I have to pay hundreds of dollars for a cancellation fee which I can not affordIve called multiple times being told the

Hello went In to inquire about a new membership, the man named *** offered me a deal to join the club for my whole family, he said to get this deal I needed to give my bank info and sign all the papers, if I wanted to keep the deal for that day, Because I told him I had to check with my wife firstHe said he would hold the papers I signed and not submitt them unless he got the ok from meHe got no ok from me so he submitted the papers he said he would holdSkip months later I have been getting charged for the membership a month and I was unaware I had oneI called to get this turned off and to my disappointment they are saying they can’t do anything about itThis is bulls *** I want my money back and this canceled

I purchased a skull candy headsetThe item was defectiveI was told I could exchange but the manager was never there to do the exchangeBy the time I finally was there when the manager was I was told they do not exchange skull candy headsets that they had to be returned to the manufacturerThere is no sign posted anywhere that states this return policyI called Cal Fit Corporate to complain and they really showed no interest

I have been with Calfit for years, I left in May I was with them in 2000-also before I movedI have always paid on time, due to credit card information being stolen from the Roseville branch, I paid in cash
On April 10, I let *** @ the front desk in Rocklin, Ca that May would be my last month, I would be moving out of stateHe looked at my account and said " no problem-youve been here for awhile, you're not under contract"So, I paid through MayI only visit Rocklin branches, due to the fact, there is a lot of dishonesty going on at Roseville locationStolen credit cards from members, crime ring, girls at front desk not trustworthyI saw it first hand
It was June I started getting harrassing emails, then in July phone calls from ***Ive asked her to stop several times and she did notI explained the situation numerous times*** then gets her co-worker to start sending me emailsThreatening meIs this really over a gym membership?
They gave Ca

I called asked for a free trialThe manager *** said they had a month free trialI was like awesome so I went in and the sales guy was confused, he then spoke to someone and said that it was a week free trialI was like okay no problemI just want to try it outThey guy said I can sign some paperwork and leave with just paying $and just cancel before the week trial was up and said I had the option to pick a month to month or contractI went back into cancel on my 14th day and they tell that they are going to charge me because I signed the contractI explained to them that that's not what they told meThe guy that signed me up lied to the operations manager and said I was suppose to cancel in days, but he never told me thatBottom line, they falsely told me information and conned me into signing they contractNo one reads those contract and in the court of law it is voidable and unenforceableI felt I was scammedMy friend recommended me to try this gym outI h

I was at the California State Fair exhibit and a salesperson asked us to try a month of excercise membership for a month for a $to see if we liked itI told him how busy we were and didn't have timeHe said we had nothing to lose just a trialSo I said a $wouldn't hurtWell that month went by and as I expected we did not have timeNot even onceI looked at my credit card statement and noticed they charged me for a year membership for $ monthly! And now I am disputing the charges with the company and my credit cardI can't believe a company can have represenitives sneaking contracts on peopleAnd lying to the consumer about what there there sellingI am out raged and surprised at California Fitness Center! I would never sign up for that price!!

This is the second Revdex.com complaintFirst one was not completed
I started service in June and had asked for a specific billing date due to getting paid only once a monthThe promise by the agent was never keptI got billed overdraft charges when the billing shouldn't have occurredWent into the location, and the manager *** was very helpful, gave me one month free plus a discount on the second monthAdvised when the billing would take place againWent on my wayGot to August since this would be my free monthThe service got billed againWhen I called, they stated oh you are being billed the prorated amountFor What??? I was advised I would have a free month and half a month? SO I NEVER RECEIVED A FREE MONTHAND I got billed overdraft again? NO ONE IS WILLING TO HELPeveryone at corporate tells me to contact the original repI contact him( ANRE) and he tells me to contact ***SO I GET misinformed, and I am supposed to do all the legwork to contact someone to get it fixed

Cancelled my membership by coming into the K street location on 7/29/Went through the process, signed, and received paper confirmation of cancellationIt was a pretty smooth process
I was still charged DESPITE cancellingWhen emailing the gym, the manager replied by saying that I did not cancel and that I would have either pay $to cancel my membership or continue paying monthlyThe manager and I went back and forth, yet he insisted that it was my mistake and not a mistake of the gym
When I CALLED the gym, another team member pulled up my account and found that I cancelled my membership on 07/29/He said it didn't understand why I was still being charged
I emailed the manager explaining the situation and have yet to get a responseThis is absurd

I have asked to cancel my membership after my contract endedI was told to send an email..I didI followed up a couple weeks later.oh I forgot they said.I will do it right nowThey didnt because my bank account has been charged and created an overdraft

I have been a member of Cal Fit since December of Their customer service is HORRIBLE and they are completely unprofessional
I added locker service to my membership at an additional charge of $35, which I was told could be canceled at any timeAfter a few months, it became clear that we are not using the locker service so I tried to cancel it starting last Monday, August 8, I called and was told that I need to speak to ***, one of the managersI left a messageDidn't receive a call backI called again Tuesday, and again was told he was not there, so left another messageAgain no call backSo on Wednesday I called and when I was again told he was not available, I left a message and threatened to call corporateI got a call back from *** later that day and was told he was not the right person to speak to even though the front desk staff (several different people) told me he was the only one who could help me*** said I needed to physically come in to get the s

During a fund-raising event, I bid on, won, and paid for a two month family membership pass for California Family FitnessSince I was unable to use the pass within the year, I contacted California Family Fit and was told that I could extend the pass beyond the expiration date Later, I was ensured by CA Family Fit rep., *** *., that I could use the pass "anytime" Therefore, in July 2018, I walked into California Family Fitness in Rocklin, California and was told by the sales representative that I could not use the pass because it was expired, I had previous memberships and *** *no longer worked at CA Family FitFirst of all, since I obtained this through a fund-raising auction event, California Family Fit has already written off this "contribution" as a tax expense; as they value this pass at $Secondly, I had one prior membership and had I known this would invalidate this pass, I would not have spent money on the auction California Family Fitness should not be "

Membership went mo-4/22/2016, auto pay, due 6th every mo4/2016, called CalFit Rocklin, asked how to cancel my membershipThe rep took my info and stated my acct would be canceled5/17/2016, I called CalFit Rocklin to ask about my cancelation, told I needed to call/email the corporate office of my request5/17/2016, I emailed my cancelation via email to CalFit Corporate OfficeI called around 5/to verify my cancelation requestI spoke to ***, at Corporate OfficeHe wanted to give me other alternative options instead of canceling; I stated I need to cancel for financial reasonsWe agreed I was canceling and that it took mo from the date of my email and I would be responsible for payment for the moMy acct should have been canceled on 7/or by my next billing cycle before 8/I did not keep track of the cancelation dateOn 7/21, my daughter wanted to try a fitness classI called CalFit Rocklin to find out if my membership was still active in the mo cancelatio

Early May while on my college campus me and my friend were approached by two Family Fitness membership consultants, the one which I dealt with gave me his card, *** *** While pitching the membership to us I asked if we were to accept when and how could we cancelHe proceeded to tell us that we could call or go in and cancel at anytime before the date of the first charge, since the first month was free, and also stated that their would be no cancelation feesSo after signing the contract I realized I would not be able to make anytime to go to the gym as well as money to pay for the $a month membership plus $payment every monthsMy friend already called and consultant she spoke with stated that we would have to pay a $cancellation feeThis makes it feel as of the contract was a scam because the Consultant who signed me up, *** ***, clearly stated there would be no charges or fees if we made the decision to cancel before the first official membership payme

I would leave zero stars if that was a option worst gym I have been stuck with and worse service! This place is a joke and a very expensive one

I tried to contact the billing department to cancel my membership before the next billing cycle started No one would answer in billing So I left another message the next day, since no one answered I followed up the next week and I spoke with *** (I think), and she said it had to be in writing and there was nothing she would do to assist me with a refund I said cancel as I was speaking with her and she would not I wen to the Sunrise and Hwy California Family Fitness Center and gave my canceling in writing The supervisor, called for the manager The Operations Manager, ***, would not accept my written cancellation I had requested she sign and make a copy for my records and she requested another managerI appears the administration of this business is negligent and is fraudulently taking my funds I tried to provide cancelation in writing and it was refused
Here is a letter I wrote to the President of the company:
*** ** ***
*** *** ** Rancho

They billed me twice and lied about me not having to pay until march I work for UPS and only got $for last weeks pay and they are putting me in overdraft of $with my bank and it's not fairThey lied to me

Terrible customer serviceI have been working on getting a cancelation for the past month and they still will not submit my request Club staff took my banking information and never put it on file makes me wonder if the gentleman took it home? I have been hung up on several times and transferred to dead phone lines I suggest you spend your money at another gym Extremely unprofessional