AZ Gallery

I have had nothing but horrible experiences with this location and this company in generalI've had issues from customer service to billing and all the way aroundI recently had an issue with my card on file being compromisedI immediately informed them as this was the card I had on file for auto payI advised them that I would like to avoid any feesI was informed they can take my account information and auto pay that way so I gave them that information and advised them the funds are availableThey didn't take the payment out on the usual day of the month and when I called they assured me they had the information on file and it would be deducted from my accountI finally received my new card and updated my information with them at which time I asked about my billing, they told me I was fine for this month and the next billing cycle would reflect on my new cardI again asked if there were any fees to be charged and was reassured me that I wouldn'tWell I was, and after speaking to three representatives on the phone, being hung up on twice, I received a voicemail stating the service will be credited to my bill NEXT MONTH and that they cant refund me after they wrongfully charging me

Membership was a promotion membership from owner *** *** as a month to monthCal Fit salesperson came over to Total Nutrition store to complete paperworkSalesperson told us that he needed our credit card to set up account but that we wouldn't be charged monthly fees*** the owner stated he gave them his cardAll because we've been getting charged monthly and an annual fee nowWe attempted to cancel now that I don't work for Total Nutrition but the original salesperson can't cancel, only corporateCorporate won't cancel without a $cancel feeThis was purchased for us to promote the store and now we are ending up with the monthly bills and now a cancellation feeOwner *** should be contacted to pay for cancellation fees ***This was not supposed to be an annual membership, but Cal Familiy Fitness won't work with us and we should be liable for helping out the owner of the storePlease help us

I contacted this business over two weeks ago to cancel my membership - I did not get a copy of my membership for almost two weeks after joining the gym- I was not told that I would be locked into a membership or I would not have joined I went to pull my email to cancel the membership and read the agreement that stated I was locked into a month contract but had days to cancel after signing up - I was not allowed that time due to never getting the agreement I would have at that point canceled I also since joining have had issues with staff being rude and the environment not being pleasing- as time went on all of these issues surfaced I have not attended this gym in a month or so I have called now 4+ times and emailed with the same response that someone will get back to me Today was the 4th call and on top of that I never get the same person They state they have to contact the district manager and will get back to me however they are not following through and continue t

The company staff did not tell me the correct information for the promotion prize and just want me to sign the documentationI follow his words to let my daughter to try two months membrship and only pay one monthBut later I found out the company charged me each month and told me I had join the membeship and if I do not cancel my membership they will continuous charge me every monthSo I canceled the membership which I didn't understand (just want a try two months) and ask to refund me the charge which was over the try membership fees

On sept I walked into california family fitness to see deals and promotions for gym membership, I was asigned to a sales person name ***
She went through few deals but mostly focused of promotion of $to join that day and I get month free to try the gym and if I dont like gym I can come back and cancel the membership with in that free month with no chargesI also mentioned her that I have more gym memberships in different clubs for a long time and I needed some changeBut if im not satified here then im going to cancel the membership*** said "oh yeah!I'm what do you have to lose youre joining for $and free month to try the gym, if I dont like it I can cancel with in days" I asked her final time before enrolling into membershipWill I be charged anything when I decide to cancel and she replied samething "you have nothing to lose mohammed"
So, yesterday 11/30/i walked into the location calfit rocklin ca to cancel since im moving to another city

Please accept this as a notice of complaint against California Family Fitness for unethical business practicesOn December 15, I spoke with *** *** to enroll in a month to month membership with their facilityFor personal reasons on April 12, I went to California Family Fitness and spoke with supervisor *** *** regarding canceling my membershipI was advised at that time that I was on a month contract and I would have to pay a $fee or contact the corporate office to discuss cancellation Upon speaking with corporate I was notified that management at California Family Fitness would need to approve and process this requestI followed up with *** *** the same day and was told that he would place a freeze on my membership from April 15, to July 15, 2016, to allow time for me to gather the cancellation fee of $
In the interim, while covering household expense my family and I found ourselves in a situation that we did not have enough funds to cov

A member of CalFit approached me at my college (Sierra College) while I was on my way to my next classThe man told me how I can join cal fit for $i told him I was inteested but in a ruch to get to class, he informed me it will only take a minuteI signed a paper he had and he gold me it will $a month until I wanted to cancel he never told me it was for a one year termThe man actually told me I would be able to stop it at anytimeI used the gym membership for about a month or two before having to cancel due to a heavy load at school and having to cut hours at workUpon calling to cancel they told me I was in a contact, this is the first I have heard anything about a contract, they never gave me a copy of the contract but claim they e-mailed it but I cannot find it in my e-mailI keep calling to resolve the situation but I get nowhere exept another name and phone number to talk to someone

When I signed up for Gym membership I was advised that I would receive unlimited on personal training with a trainer and not the classes offeredThis wasn't the caseIt was just a sales pitch to sign up for membershipI spoke with Manager *** at the gym and he said he wasn't able to help with muchI also spoke with *** who was a manager as well be he didn't help in any way or even tried to helpAll everyone was worried about is whos going to get paid and they cant offer any markdowns for serviceNow I understand now that unlimited on personal training wont be offered but I told the gym maybe 3-sessions should be free due to the lack of communicationIt seems like no one is able to make a decision and help a customer outI was signed up for the Diamond package which I don't need because the services I thought I was getting isn't even included in the packageMy membership level needs to changeI contacted *** at the corporate office and she never got back to

My husband and I signed up for a membership at California Family Fitness in FolsomWe were told by *** that our monthly dues automatically withdrawn from our account would be $On 8/21/our first payment withdrew in the amount of $On 8/I called and left a message for ***He called me back in the evening on 8/I called him back and left a message on 8/On 8/I went to the gym and asked to speak with him or someone regarding the overchargeIt took too long for someone to come out and I had to leave to get my baby so I asked front desk to please inform *** to give me a call but he never didI called back on 8/but *** was off so I spoke to ***He told me that he would be refunding my accountThe refund never came so I called on 8/to check on the status but they told me nothing had been refunded to my accountOn 9/I went into the gym and spoke to *** who is the sales manager and he said he would take care of this on 9/He promised to call

Recently, I saw a Billboard sign by California Family Fitness stating two weeks free membershipI met with a CFF representative named ***, Florin Rd location, on December 5, He did not offer me the two weeks free promotionInstead, he stated that for $he could give me a one month membershipI agreed and he began the processAnother representative
named *** later stated in a rude and disrespectful manner, that I could not get the one month promotional membership*** then stated that I would have to pay $a month, for a month-to-month membershipI stated that I was a member before and only paid per month*** called me a LairI stated that I am not lying and I seriously regretted being called a lairI believe it was racially motivated and a hate crimeCalifornia Consumer Right Laws states, that I have a right to be treated with respect and professionalism at all timesHe later checked his computer and saw that I was telling the truthHe neve

On May 31, 2016, I paid $1030, for a membership that is to run from then until May 31, I spoke to *** at that time I made sure that I will not need to cancel my membership or have any other actions taken He said "no" and this would be paid through the yearOn March 25th, 2017, I received a bill for $plus a $late fee I called the facility asking for a copy of the contract At the time of the contract I was told that the printer was broken and would be emailed to me No contract was ever emailed to me
I called the corporate billing office and the facility and am told now that I need to pay March through June and the prepayment discount and month payment was not through May 31st I am requesting that this be adjusted and no money owed until May 31st , per the agreed upon

Early May two reps of Cal fit approached me and my friend on our college campus and told us about a promo giving us one month membership for freeAt the time me and my friend were hesitant but agreed, although we should've gone with our gutAs we were signing, we asked about cancellations and were told that we could cancel at any time before the month without extra feesWe asked multiple times and they told us we would not be charged if we cancelled before the month endedI called corporate today to cancel my membership as I have not used the services once, and now never plan to, but was told I had to pay a $early cancellation fee or pay $a month for monthsI was told because I signed the contract I did not have a choiceI'm only a first year college student and cannot afford to pay ANY of thisI was told by both reps that we could cancel any time without feesI understand I signed the contract but we were not told any of this as we asked several times about the cance

This is another review discussing predatory or unethical contract terms employed by CalFitYes the terms are legalYes a signature is bindingLook carefully around this website, the character of the company is clearMoney over members until they get caught
Because a signed contract is legally binding, there is no legal issue if an employee sells you one thing but you sign for something completely differentIt is up to you (or your attorney) to have sufficient legal knowledge to understand the contract you are signing
A perfect example, the contract "Renewal Terms" include the statement, "...may cancel the membership at any-time by providing a written notice and making one final payment..."This means once you cancel your membership you will be legally required to pay for an additional month of club fees AFTER cancellation, even if you are paid and current at the time of cancellationThis is clear predatory contracting intended to maximize profit at the expense of company integrity, a word that should be removed from their mission statementWhy would a consumer reasonably pay for an additional month of service when they just cancelled the service itself?
Keep reading reviews and complaints for many more examples of the corporate character of CalFitFitness should improve health and well being, not require a contract attorney

I was approached by a representative of California Family Fitness on my college campusThey explained to me that I could try out a membership and would only have to sign up for $1, and my first time using the gym is when I would start being chargedWhen I signed up, I asked if there would be any cancellation fees, since I was not sure if I could afford to commit to the membershipThe representative informed me there would be no extra charges to cancel my accountI ended up not having the time to use my membership because of school and workWhen I went into the location to cancel my membership, they told me I would have to pay a $cancellation fee or I would continue to be chargedThey said the best they could for me was to freeze my account to give me more time to come up with the moneyIf I had known about this fee beforehand, I never would have even thought about signing up for this gymI am very upset with the communication of this business, and ask that since I was not g

I went to California Family Fitness in the Natomas area in SacramentoI talked to a representative inquiring about the one week free trial, he offered a two weeks free trial instead and talked about the membership that he felt I would be interested inHe vaguely and verbally explained some terms and agreement that I, then, electronically signed with my initialsHe took my bank account information to secure my accountI asked him if any money would be taken out, he responded with "no."
He said if I wanted to be onboard, the rate will be 49.00, which is a student discountHe did not emphasize that if I did not opt out in two weeks, I would be immediately enrolled into a one year contracted membershipThat day I was not received an email nor a physical copy of the contractSo I thought, like many other gyms that it was just a free trial with no necessary further actions from me if I did not want to joinI was really surprised when I checked my bank account on September

I cancelled my membership over the phone last month and they are still charging my credit cardI called to day and they stated they didn't cancel it and that I have to fill out paper work to make it "official"

I was told by a representative of the company that Frozen months counted towards my contract so I froze my account for months and in November of I proceeded to call California Family Fitness again and cancel my account for the reduced price but they are telling me that the employee I talked to was mistaken and I still have to pay either for another few months or cancel for $I called the main headquarter office and the financial department inform me that they can't do anything about it even though their employee made the mistake I have been trying to work with them but they are refusing to just cancel my contract or have any disciplinary action done to the business all I want is my contract cancelled for your charge and the two months I paid for return to me

I have fallen the victim of unfair business practicesHad my gym membership stripped from the whole company for saying " *** you" to an employee who upset meThere was never an attempt to try to apologize to me
An employee *** singled me out, for something I wasn’t necessarily involved inI don’t consider that fairThe late night crowd does have a tendency to leave lateShe called me up to the front desk to tell me to make sure I leave earlierI asked if she mentioned this to the other-late crowdersShe said yesThe others said that wasn’t trueSo based on this, someone isn’t telling the truthIf anything, I’m usually either the one out first or waiting for everyone else to catch up, never the last one out, so it was bewildering to me to single me out like that for ridiculeI feel 1) violation of privacy and 2) unfairly singled outIf everyone was, it would’ve made more senseBut that wasn’t the case, only meWhy me? I view that as a legitimate question
I don

I WAS OFFERED FREE SERVICE BECAUSE I WAS IN TRIAL PERIOD, AFTER TRIAL PERIOD ENDED, I STOPPED USING THE GYM AS I MOVED AWAY FROM AREAAT THE SAME TIMEI HAD LET BRANCH MANAGER IN CHARGE AT THAT TIME *** AND *** BOTH KNOW THAT I WILL NOT BE JOINING THE GYMI USED GYM ONLY DURING TRIAL PERIOD
THE GYM WAS UNHEALTHY AND UNCLEAN, WITH BUGS IN THE LOCKERS
ALSO THEY WERE ALLOWING CHILDREN IN THE SAUNA ROOM THIS WAS NOT CORRECTED BY STAFF
HENCE I DID NOT BECOME A MEMBER
NOW THE COLLECTION AGENT NAME *** IS HOUNDING AND HARRESSING ME SAYING
THEY HAVE MY CREDIT CARD INFORMATION AND NEED MONEY
HER NAME IS *** 
PHONE: *** *** ***

On February 10, my wife went to there seeking a free trial membership and then a month to month membership.She met with the sales manager, *** *** who said that he could accommodate her request and so he issued a membershpEnglish is not my wife's native language and so she thought she would trust Mr*** at his word.Strangly Mr*** asked my wife for a copy of my State employee IDMy wife asked Mr*** several times that she could freely cancel anytime by February and that this membership is a month-to-month one and Mr*** said "yes"My wife, being a full time college student did not any free time to go there and so yesterday afternoon (Feb 23) she went there to cancel her membershipShe told the front girl desk the reason of her visit there and waited for over minutes for a responseFinally the front girl desk told my wife that Mr*** was not in today and that only he could help her with the cancellationMy wife walked arou