AZ Pool Expert

Re: [redacted] - [redacted] Thank you for making us aware of the complaint our customer, [redacted] filed with your office Our Waukesha, WI location always strives for excellent customer service, and we appreciate the opportunity to respond.We apologize to [redacted] for any delays on this refund Attached is the Fed-X tracking number which was received today by Ms [redacted] .We trust that this has been amicably resolved, and we will consider this matter closed

Thank you for making us aware of the complaint our customer, [redacted] filed with your office Our Brookfield, WI location always strives for excellent customer service, and we appreciate the opportunity to respond.This is the first time we were made aware of [redacted] 's intentions to cancel his membership We have never received a cancellation notice from [redacted] and we have no notes in our data base indicating his intentions to cancel We have reached out to [redacted] on multiple occasions in attempt to collect his past due balance Please see attached documents they confirm the time and dates we attempted to contact him ***'s outstanding balance is $in which we are only asking for $to clear his account and cancel it We feel that this is a reasonable offer that [redacted] should honor We ask him to contact our Customer Support Center at ###-###-#### to take care of his outstanding balance and to cancel his membership

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11820967, and have determines ned that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below The annual fee is for the year going forwardI do not want to continue and did not ask to be auto renewedAlso we paid our last member ship fees for the month up front and should have been charged again Regards, Jesse And Amber ***

Thank you for making us aware of the complaint our customer, [redacted] filed with your office Our West Allis, WI location always strives for excellent customer service, and we appreciate the opportunity to respond.Ms***, your issue was reviewed by myself then our customer service team contacted you with our answerWe have had (30) recorded conversations with Ms [redacted] dating back to March 1, Ms [redacted] still hasn't provided Xperience Fitness with the documentation she told our customer service advisor she had which, would relieve her past due balance with Xperience FitnessThis is a simple case of someone miss leading our business, speaking poorly about it just to have a past due balance waived that is clearly owedPlease contact [redacted] S at ###-###-#### to make payment on your account After this step is completed, we’ll consider activating your membership.We trust that this has been amicably resolved, and we will consider this matter closed

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me? Thank you for your time and I appreciate your response Regards, [redacted] ***

Re: [redacted] - [redacted] Thank you for making us aware of the complaint our customer, [redacted] filed with your office.? Our Greenfield, WI location always strives for excellent customer service, and we appreciate the opportunity to respond.? Are reviewing Ms [redacted] 's check in history it looks like she did? enter our Greenfield, WI location onAugust 8th at 8:13am.? We at the Corporate Office don't know what her intentions where on that particular day was it to workout or to cancel her membership?? Every employee of Xperience Fitness knows our cancellation policy and yet we have no cancellation notification from Ms [redacted] on file?? Also, Ms [redacted] is attempting a "charge back" on the 9/2/membership dues.? At this point Xperience Fitness will cancel Ms [redacted] membership agreement but is unwilling to refund any money back to her due to the charge back.? Please see attachment.We trust that this has been amicably resolved, and we will consider this matter closed unless notified otherwise

Mr***,Please let us know what your daughters full name is so we can investigate this matter.? Thank you.? Xperience Fitness Green Bay

Thank you for making us aware of the complaint our customer, [redacted] filed with your office.? Our West Allis, WI location always strives for excellent customer service, and we appreciate the opportunity to respond.? Our billing company, ABC Financial contacted Ms [redacted] on August 20, when she did a charge back of membership dues on? her account and her husband’s account.? At that point our billing company informed Ms [redacted] on the company’s cancellation policies.? Please see attachment for all communications between Ms [redacted] and ABC Financial.? Xperience Fitness and or ABC Financial has never received a cancellation letter from Ms [redacted] or her husband.? Ms [redacted] may contact our Customer Support Center to make final payment on both accounts.? Thank you.? ? ###-###-####?

Thank you for making us aware of the complaint [redacted] filed with your officeOur West Allis, WI location always strives for excellent customer service, and we appreciate the opportunity to respondThe first time Xperience Fitness was made aware of Mr [redacted] 's intent to cancel was on January 19, when our billing company received a letter from Mr [redacted] At no time was Mr [redacted] 's medical condition brought to our attention prior to receiving the complaint he filed with the Revdex.com of Wisconsin otherwise, we would have taking action immediatelyXperience Fitness has canceled Mr [redacted] 's membership and waived the past due balanceWe trust that this complaint has been amicably resolved, and we will consider this matter closed unless notified otherwise.Thank you for making us aware of the complaint [redacted] filed with your office Our West Allis, WI location always strives for excellent customer service, and we appreciate the opportunity to respond.The first time Xperience Fitness was made aware of Mr [redacted] 's intent to cancel was on January 19, when our billing company received a letter from Mr [redacted] At no time was Mr [redacted] 's medical condition brought to our attention prior to receiving the complaint he filed with the Revdex.com of Wisconsin otherwise, we would have taking action immediately.Xperience Fitness has canceled Mr [redacted] 's membership and waived the past due balance We trust that this complaint has been amicably resolved, and we will consider this matter closed unless notified otherwise

Re: Nicholas [redacted] - [redacted] Thank you for making us aware of the complaint our customer, Nicholas [redacted] filed with your office Our West Allis, WI location always strives for excellent customer service, and we appreciate the opportunity to respondMr [redacted] enrolled online with Xperience Fitness and at no time could the website or a sales rep change the Annual Fee date besides what is shown online, it's a program that can't be changed Attached is Mr [redacted] membership agreement and it clearly shows what date the Annual Fee would be due Our [redacted] reached out to Mr [redacted] and he confirmed everything was "ok" with his account.We trust that this complaint has been amicably resolved, and we will consider this matter closed unless notified otherwise

Re: [redacted] - [redacted] Thank you for making us aware of the complaint our customer, [redacted] filed with your office Our Brookfield location always strives for excellent customer service, and we appreciate the opportunity to respondAttached is Ms [redacted] signed membership agreement that she received at the time of enrollment Highlighted is our cancellation policy and Corporate mailing address On 7/20/was the first time Xperience Fitness was made aware of Ms [redacted] 's intention to cancel her membership agreement At no point prior to 7/20/did Xperience Fitness receive a letter of cancellation from Ms [redacted] or receive any phone calls to our customer service center Xperience Fitness is willing to waive the past due amount owed of $and her membership has been canceled since 7/20/We trust that this has been amicably resolved, and we will consider this matter closed unless notified otherwise

Re: [redacted] - [redacted] Thank you for making us aware of the complaint our customer, [redacted] filed with your office.? Our West Allis, WI location always strives for excellent customer service, and we appreciate the opportunity to respond.We apologize to Mr [redacted] for the breakdown in communication regarding his wishes to cancel the Personal Training agreement he entered into with? Xperience Fitness.? Mr [redacted] contacted Xperience Fitness outside of the 3-day right to cancel his personal training agreement but, to date? has yet used any of the sessions he purchased and with the unfortunate personal circumstance that occurred, Xperience Fitness is more than happy to honor Mr [redacted] 's refund request.? Please allow - business days for the refund request to? be credited to? the bank information we? have on file.We trust that this complaint has been amicably resolved, and we will consider this matter closed unless notified otherwise

Re: [redacted] - [redacted] Thank you for making us aware of the complaint our customer, [redacted] filed with your office.? Our West Allis, WI location always strives for excellent customer services, and we appreciate the opportunity to respond.Our notes indicate the first Xperience Fitness was aware of Ms***'s intentions to cancel her membership where on 8-13-2015, see attachment.? Xperience? Fitness canceled Ms***'s membership on 8-13-and since she paid her last month upfront at signing, we are more than happy to refund $back to her account on file.? Please allow 7-business days.? We trust that this complaint has been amicably resolved, and we will consider this matter closed unless notified otherwise? ?

Re: [redacted] - [redacted] Thank you for making us aware of the complaint our customer, [redacted] filed with your office Our Appleton, WI location always strives for excellent customer service, and we appreciate the opportunity to respondThe reason that Ms [redacted] had seen sporadic billing on her account is that her billing on file has continued to decline Our billing company, ABC Financial attempted to reach out to Ms [redacted] times in and times in with no return call back from Ms [redacted] to ABC Financial Phone records from ABC Financial to Ms [redacted] are attached with this e-mail Xperience Fitness is willing to waive the owed past due balance of $and cancel Ms [redacted] 's membership but we are unwilling to refund any dollar amount backWe trust that this has been amicably resolved, and we will consider this matter closed unless notified otherwise

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted] ***`

Re: [redacted] - [redacted] Thank you for making us aware of the complaint our former customer, [redacted] filed with your office Our Woodbury, MN always strives for excellent customer service, and we appreciate the opportunity to respond.The first time we were made aware of Ms [redacted] and her husband's intentions to cancel their membership was on 3-2- Please see the attachment which outlines the day we first received a fax from Ms [redacted] wanting to cancel both memberships Unless Ms [redacted] can produce other evidence proving otherwise, we will consider this complaint closed

Thank you for making us aware of the complaint our customer,? [redacted] ***? filed with your office.? Our Greenfield,? WI location always strives for excellent customer service, and we appreciate the opportunity to respond.Mr [redacted] is referring to? our Kids Club hours for his child.? Our Kids? Club hours are posted in our club? which Mr [redacted] should have seen prior to signing his child up on a membership.? Mr [redacted] is a very good customer of ours? so, Xperience Fitness will credit his membership account? with (8) months of free membership dues and will cancel out the Kids Club membership.We trust that this matter has been amicably resolved, and we will consider this matter closed unless notified otherwise

Thank you for making us aware of the complaint our customer, [redacted] *** filed with your office Our [redacted] [redacted] location always strives for excellent customer service, and we appreciate the opportunity to respond.This was a matter of miscommunication on both parties which has been recently cleared up Our [redacted] will be training her team on bettering their communication skills so this does not happen againWe obviously strive to be a transparent in every aspect of our business Ms [redacted] and her husband are great members and we plan on making sure of that for years to come If Ms [redacted] has any more questions or concern she may contact our General Manage or myself directly In closing, we would like to say thank you to both of them for being members at Xperience Fitness!!

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is what I asked forAlthough I am not satisfied with the customer service and response time including the fact that I had to go to the Revdex.com over this, I will accept the response and move on dissatisfied with the company but accepting of the outcome Regards, [redacted]

Thank you for making us aware of the additional concerns our former customer, [redacted] M [redacted] has.When Ms [redacted] moved to Buffalo, MN and joined Fitness Evolution she should have canceled her membership with Xperience Fitness Again, if Ms [redacted] would have noticed these charges from her bank statement five years ago, this situation could have been avoided Xperience Fitness will not be held liable for negligence on Ms***'s behalf.We will consider this matter closed