B And B Movers

Review: Computer purchased from Conn's store #[redacted] on June 6, We were misled/deceived by [redacted], the salesman and purchased the next higher priced computerHe assured us that the payment would be within our monthly budget of $60-$for either computerWe were financed thru GE Capital Retail BankWe received the first bill and the amount was $We received the billing statement before the 14-day policy for returning the computerWe complained to the store and told us we should contact GE to resolve this issueAfter calling GE, we received no response within the return/exchange periodThe store sent their corporate office a request for resolution on ticket [redacted]Still no responseWe keep in close contact with both parties and are sent back and forth between Conn's, their corporate office, and GENobody seems to want to resolve this issueSupposedly, customer service is their #priorityWe don't get itWe just want to either return the computer that [redacted] talked us into or exchange it for the lower model we wanted in the first placeIf we keep getting the run-around thru different offices and our payment is late, it will affect our credit ratingWe don't want that to happen.Desired Settlement: We would prefer a full refundIf that's not gonna happen, then we would like to exchange for the lower priced computer we wanted in the first placeWe feel we were deceived by [redacted]We will not purchase any future needs from this storeWe have been satisfied customers with Conn's for several years
Business
Response:
Thank you
for the opportunity to respond to Mrs[redacted]’s complaintOur records show
on 6/03/14, Mrs[redacted] purchased a Hewlett Packard Envy Recline
desktop computer with a 25-month Repair Service Agreement totaling
$2,Mrs[redacted] submitted an application and was approved to
finance through GE for 24-month equal payments no interest as stated on her
authorization pageBased on Mrs[redacted] final total her equal payment amount came to $After further research we show Mrs[redacted]
contacted the store manager stating she wanted the month term with a 12.99%
APR, oppose to the 24-month Cash option; extending the term would reduce her
monthly paymentsWe attempted to
contact Mrs[redacted] on 7/28/14, but was unsuccessful in our attemptConn’s has agreed to honor her request for
months with a 12.99% APRThe correction
has been submitted to GE for processing
Please allow days for the account to be updatedIf we may be of further assistance, Mrs[redacted] may contact Customer Service at [redacted]
Kind
regards,
Customer
Relations

Review: On [redacted] sales person [redacted] called me by phone approx. @ [redacted]. to tell me they had 50% off on furniture, for me to come on in. I did immediately come to the store and selected a [redacted] dish washer model [redacted] with a 48 mo. warranty, installation, power kit and a [redacted] TV Stand. All for a total of [redacted] was running around like a chicken with his head cut off trying to help me and others who were there to purchase items. When I selected the tv stand it was not damaged, [redacted] verified that himself and said they could wrap it up really good for delivery as well as the dishwasher. On [redacted] I called to find out when they would be delivering and it was to be delivered on [redacted]. I was not able to be present I am a police officer and could not get off my post for the delivery so my [redacted] was at home when they arrived on [redacted]. My [redacted] called me when delivery/installer was there and told me that they brought in the tv stand but it was half unwrapped,had scratches and a chunk of wood missing, the installer took pictures of the tv stand and said "it was like that when I picked it up from the store" and that the installer was talking about breaking the counter top or tile floor to get the dishwasher installed. I then spoke to the installer and he told me he would have to break the counter top or the tile, I asked him if he had tools. He responded by telling me they were not allowed to use tools to cut cabinet or tile. I then asked him, "well why are you allow to break them instead"? He said you are right I am not allowed. I then ordered him to take both items. When I got home, I saw the tv stand still at my house, with a chunk of wood missing at the bottom shelf. I immediately called [redacted] on the next day [redacted] and informed him of damage to the tv stand, of what had occurred with the dishwasher, and that I had sent everything back. [redacted] advised me to come in and sign some forms that needed to be signed, he told me to call warehouse and also to come in and speak to the manager about getting credit back for purchase. I advised him that I was not able to come in until [redacted]. Then after I spoke to [redacted] the salesman on [redacted], an installer by the name of [redacted] called me from telephone number [redacted] and advised me that he was on his way to deliver a dishwasher and install it. I advised [redacted] that an installer had already came by my house on [redacted] and could not install that dishwasher so I sent it back and that they failed to take damaged tv stand. I asked [redacted] what type of installation was he gonna do that the first installer couldn't do? [redacted] responded by saying, "oh I can install it". I asked are you sure? [redacted] answered "oh yes". I informed him that the other installer wanted to break my cabinet and tile. [redacted] assured me he could do the install. I informed him I could not be there so if he was sure he could that was great and that my [redacted] would be receiving him. [redacted] arrived at my house, pulled out my (working) dishwasher and half installed the new dishwasher. He told my [redacted] to tell me that I would have to get a carpenter to push it back into the wall and he would come back and finish the install. [redacted] also removed my dishwasher from my premises after telling him to take it to the back porch. My [redacted] called me after [redacted] left and said the dishwasher was installed but that [redacted] told her to tell me that I would have to get someone to come and take out the tile floor. When I arrived at [redacted]. that night I freaked out, the new dishwasher was sticking about 6 to 7 inches from the cabinet brackets were not screwed in when I pulled on the door the whole dishwasher comes out. I was not installed. Extremely poor work. The next day I called [redacted] at [redacted] and I advised him that what he did was not an installation and he should have taken the dishwasher back and the he was the one who stated he could install and brought back the dishwasher when I had already sent it back. [redacted] advised me to call his boss and I did call the delivery warehouse at [redacted] and speak to his Mgr. [redacted]. I did call and insisted that he speak to me but to date after several phone calls to date he still has not returned my calls. On [redacted] I went to store ** spoke to [redacted] the store mgr. who while I was there put in a help ticket for the warehouse to pick up the damaged tv stand. [redacted] told me I would have to get with the warehouse manager about the dishwasher due to it no longer being the responsibility of the store, but agreed that they needed to pick up the t v stand. [redacted] the installer was sent back to my house on [redacted] to finish the install I was present at the time and [redacted] agreed he could not install the dishwasher. I advised him that he should not have left it in the first place if he could not do the job. I told him everyone was giving me the run around and no one wants to take the fall for the damage tv stand or dishwasher. he apologized and then called the store manager in my presence and explained the situation and called the warehouse and advised them that he could not complete the install. He also advised me that he could not take the dishwasher or the tv stand and that I would have to speak to [redacted] the warehouse manager. Now I am stuck with a broken product and a uninstalled product. Not [redacted], warehouse manager, not corporate has even tried to assist me. Everyone says wait 72 hours, three help tickets have been created, two are #[redacted] and [redacted]. The first one was created by [redacted] the store manager, he did not give me that number. I finally called corporate on [redacted] they created help ticket [redacted] of which they told me to wait 72 hours no one contacted me and when I called on [redacted] they passed the buck and just transferred me to the warehouse. On [redacted] of the warehouse told me that [redacted] said for her to tell me to speak to store manager of ** and make another help ticket since store ** is shut down. I demanded to speak to [redacted] and [redacted] said will not come to the phone he will tell you the same thing. I demanded again to speak to [redacted] to date he refuses to speak to me. On [redacted]/** I then called store ** spoke to manager [redacted] at [redacted] told him my situation and agrees they should have not let the items there. He initiated ticket #[redacted] and told me to wait 72 hours, but that he promised to call me back in 48 hrs. Wasn't surprised store manager [redacted] did not call me back in 48 hours so I called him back several times on [redacted]. I finally spoke with him on [redacted] after several calls to him. He called the warehouse while I was on hold but did not get through after holding a long time. He called me back at [redacted] on [redacted] and promises to call me as soon as he speaks to the warehouse. It is now [redacted]. and have not heard back from [redacted] store manager of store **. I am so exhausted, have been treated unfairly, lied to, have been kept on hold each time for periods of 20 - 30 minutes just to hear he is not in or just to be transferred,or no resolution yet! I want justice. I feel that just because I am a woman this warehouse manager and installers think they can take advantage and that we don't know any better. Furthermore they took my working dishwasher off my property, without my permission. Also I have already received my payment book to Conn's/CCC acct #[redacted], which I feel I should not pay for damaged items and uninstalled items due to conns using unexperienced individuals as installers and delivery personnel! On [redacted]/** I contacted Conns Credit Dept at [redacted] and asked them to note my account about the dispute. Why should I be prosecuted! If not resolution is made than I will be taking Conns to small claims court. I am really tired of making phone calls with not resolution in sight.Desired Settlement: I want all my refund of $[redacted] dollars credited toward the Conn's/CCC account# [redacted] paid in full.

Business

Response:

Thank you for the opportunity to respond to [redacted]’s

complaint. Our records show on [redacted] purchased a [redacted]

dishwasher and [redacted] TV stand from our [redacted] Clearance Center. After further review, Conn’s has agreed to

honor [redacted] request

to return the TV stand and dishwasher. We

confirmed the installer was unsuccessful in his attempt to complete the

installation. [redacted] has been

contacted and is aware of the approval.

A delivery team is scheduled to pick up the items [redacted]. Once returned a full refund in the amount of

$[redacted] will be applied to close [redacted]’ account. We sincerely

apologize to [redacted] for any inconvenience this experience may have

caused.

If we may be of further assistance, [redacted]’

may contact customer

service at [redacted].

Kind regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me after speaking with [redacted] and her agreement to send a check for $**0.00 for the disposal of my personal property (dishwasher. Also, the Conn's representative was not able to pickup the dishwasher due to possible water leak if they pull it out. "They said they did not have anyway to stop water from leaking out of the garbage disposal when they remove the dishwasher drain hose from garbage disposal, so they would have to leave the dishwasher. Today [redacted], they removed the damaged television cabinet. Today [redacted] spoke to the representative while at my house and gave them instructions to leave the dishwasher. [redacted] advised me that she would expedite the check today for $**0.00 and wait to give me credit for the dishwasher until I purchase another, whether it be from Conn's or not. She asked me to call her as soon as I purchase a dishwasher, she would have [redacted] dishwasher picked up and give me the credit then. The invoice they sent to you has a credit for all the balance, if this is so, then great! I will call [redacted] to make sure if this is the actual receipt and it hasn't been voiced, due to the fact that she said she would only credit the t v stand at this time.

Review: We went to Conns back in [redacted] to purchase a stove. When we were going to purchase the stove my wife voiced some concerns she had regarding the brand they had. The sales associate assured her that if she had any issues with the product for her to let him know and that he would replace the item with another brand. He also said that they had never had any issues with that brand. We bought the stove in [redacted] and in [redacted] we had our first issue. We called him and he set up a service call. They came in and said it was because it was brand new and they addressed the issue. One if the ovens stopped working in [redacted]. They came in on [redacted] and the service tech said they had to replace the motherboard. My wife called the sales guy and he said to go into the store where he sent an email to his corporate office. He said there was not much he could do but wait . He assured my wife is that if we had any issues he would personally see to it being taken care of with a replacement from another brand . Now that we are in the situation everyone is just giving us the run around. They should not make false statements just to get the customer to buy their products. I just don't want to deal with a broken stove if it was recently purchased . I would understand if it was years old but it has only been months!Desired Settlement: To be replaced by another new stove from a different brand or for them to take it back if they are not wiling to replace it without it being put as vouluntary repo as they said it would be if we took it back. It is not our fault that they make false statements to sell products. The customer service rep said I had ten days to make a payment without it being counted late and that the issue would be addressed ASAP but I have not heard anything one person says to call the other. Thank you.

Business

Response:

Review: In April I went and purchased a sectional recliner sofa and end tables n cocktail. Its value of $4530.15 n with insurance n stuff came out to $6614.72.

In Sept. I noticed the love seat recliner had came apart at the seams. I called Conns service n they scheduled a service call for Oct. On the day of the service guy was suppose to show up. Service guy cancelled. So I was told to make another service call. I Called back n made another one. Well I was told that serve tech only comes our way once a month so the schedule it for Nov.19 or so.

Service guy comes out looks at it n says its a manufacturers defect. Took 2 pictures n said they will order the part n have it sent to my address n when it arrives. Then I need to call them n set another service call then they will set a time to come out n have it fix. I have a witness on the day the service guy came over. N stated it was a defect.

Conns told me on the phone that service guy didn't write that on his notes.

Here it is Dec. 1, 2014

N still no repairs fixed. I called today on Dec1 and ask to speak to a manger or supervisor. I spend all day talking to like 10 different ppl. I wanted to return furniture n get a refund cause of poor unsatisfactory products.. Less than 6 months n it has come apart n its been about 3 months since I've placed a service call n still no repairs done.. Poor quality products, that didn't even hold up 6 months n poor service calls n repairs not even done.. They are not holding up there side of service in a timely manner.. Its under warranty n I purchased insurance for it..

I would be happy to send it back n get a refund..Desired Settlement: For Conns to give me a refund for total amount and they can take it all back.

Business

Response:

Thank you for the opportunity to respond to [redacted]

complaint. Our records show on 4/16/14; [redacted] purchased the [redacted] furniture set which consist of three pieces (sofa, loveseat, and wedge)

all with a 48-month [redacted] Plan, and received delivery in good order on

4/24/14.

We received [redacted] complaint and found she contacted

us on two separate occasions stating the back of the sofa was coming apart on

the right side.

Review: My wife and I purchased a rocker/recliner, chair, and matching sofa about 6 months ago. The spring in the chair broke last week and there are tears in the seams of the couch. We called to have warranty fix it. The earliest date available is December 26 for them to even look at it. Then if they can't fix it on the spot it will be at least another month before it gets fixed. When we purchased the warranty, our salesman made it sound like if we had any problems it would be taken care of in days. We need it fixed sooner than December 26th. We have spoken to Conn's several times. The last time their Customer Service center hung up on my wife--she wasn't even being rude. They keep telling us that is all they can do, and shipping us to [redacted] has told us that Conn's can do more that "there are other options". [redacted] has also been rude to my wife on the phone. Conn's keeps saying that is all they can do. We went into the store. The manager emailed his supervisor, and told us he would try to get it fixed on December 5th because [redacted] was going to be in the area. Conns Customer service called and then connected us with [redacted] said they weren't going to be in that area and the manager or Conn's had no say in when it would get fixed. We called the manager to let him know what they had said, at his request. He said he hadn't heard anything from his boss, and he would let us know something on Friday or Saturday. We haven't heard back from him. We feel all we've done is deal with rude people and been sent in circles trying to get our furniture fixed. We need it fixed before Christmas. We don't need to sit around and wait until they call saying their on their way because they cannot give us even a window of time yet. We have plans on the 26th, but we were told if they didn't come on that date it would at lest be another month.Desired Settlement: 1. Get our furniture fixed quickly within a week or two by a local company not coming to [redacted] from [redacted]. We need furniture for the holidays.

or

2. Replace our furniture. It is only 6 months old. We shouldn't be dealing with broken furniture this quickly anyway. We need furniture for the holidays.

or

3. Come get the furniture and pay off what is owed, so it will not hurt our credit and we don't have to deal with a company that is rude and gives customers the run around. Then we can get furniture from somewhere else because we need furniture for the holidays.

Business

Response:

Thank you for the opportunity to respond to [redacted] complaint.

Our records show on 6/21/14; [redacted] purchased a [redacted]

recliner, a [redacted] sofa, and a [redacted] Beige chair and

ottoman all with a 48-month FurnitureGard Plan.

We received [redacted] complaint and found he contacted our

service department on 11/22/14 stating the springs were coming out of his

recliner and the cushion seams were coming apart on his sofa. [redacted]

service appointment was originally scheduled on 12/26/14 with US [redacted] who

currently provides service repairs on furniture purchased from Conn’s. [redacted] expressed his dissatisfaction with the date of service and requested a

sooner appointment. We were able to schedule [redacted] service appointment

with Montage on 12/09/14; who also provides service repairs for Conn’s

furniture in some regions. During the inspection, the serviceman found parts

were needed for repairs. Once we receive the necessary parts, [redacted] will be

contacted to schedule a date to complete the repairs.

We sincerely apologize for any inconvenience [redacted] experience

as a result of delay scheduling his initial service appointment.

If we may be of further assistance, [redacted] may contact us at

Sincerely,

Review: During 2014 I purchased furniture from Conn's. I have never been late on my payments and during October 2014 I sent a bank draft to Conn's to pay the debt in full. They cashed the draft on 15 October 2014 and never credited my account. Since 03 November 2014 I have received two calls a day from Conn's at [redacted] and [redacted] trying to collect my payment. I have faxed a copy of the paid bank draft to Conn's "off line department" as I was told to do; however, the telephone calls keep coming which is borderline harassment. No one at Conn's believes the debt is paid and I am being treated like a deadbeat even though I have never been late and have proved that I have paid the debt in full. Every time a call comes I am told that I need to make a payment and the "off line department" is still looking into my claims; however, no one from the "off line department" has called me nor am I allowed to be transferred to that department to speak with someone.

Product_Or_Service: Two couches

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like Conn's to acknowledge my payment and clear this debt as paid in full and on time as I paid it off several months prior to the contract. Additionally, I would like the harassing telephone calls to stop and written letter of apology from Conn's.

Business

Response:

Thank you for

the opportunity to respond to [redacted] concerns regarding account

#[redacted] stated he sent a

bank draft in October 2014 to pay off the account; however, the payment was not

posted to the account.

According to

our records, we received [redacted] payment on November 21, 2014. We have updated the account to close. [redacted] overpaid the account by $375.28

so he will receive a refund check in the mail.

Please allow

10-14 business days for the account to update and close. The refund check will be mailed to the address

on file. In the event [redacted] does

not receive the refund check, we ask that he call so we may track it.

We value [redacted] as a customer and sincerely apologize for any inconvenience he has

experienced due to this matter. Thank you,[redacted]

Consumer

Response:

Bette r Business Bureau:

Review: On [redacted] I went into Conns to make a payment on two separate accounts. My first account# [redacted], second account# [redacted]. A total of $[redacted]. At the time I made the payment the employee asked me if it was ok to apply both accounts in one transaction into my bank card I said yes. I left the store and went on too run errands. My additional 5 transactions that day were placed in non sufficient status after a double transaction of $[redacted] was placed into my bank card. A few days later they released the second request which didn't help the bank had already collected the non sufficient funds from my account. I called ###-###-#### spoke with [redacted] on July 14 and reported the mistake they made I was asked to fax them proof of the transactions. July 22 I faxed the bank copy that I was given along with a typed letter of my complaint to seek the non sufficient funds of [redacted] that was accrued by their mistake. Since I have made numerous calls to have them say that it has been denied.I was asked for bank copies with letterhead which I had to make a second trip to the bank. I have been very stressed out with this situation and have worsened my depression.I am only seeking what I had to pay for NSF to my bank for their mistake.Desired Settlement: I want a refund of $125.00 returned for non sufficient funds accrued by them freezing my bank by double payment applied to the account.

Business

Response:

Thank you for

the opportunity to respond Mr. [redacted]’ concerns regarding his account. Mr. [redacted] stated he made two payments that

totaled $[redacted] on [redacted]. The

cashier in the store applied both payments to one transaction. He stated the payments totaling $[redacted] was

processed twice which caused his checking account to become overdrawn. Mr. [redacted] would like the NSF fees in the

amount of $[redacted] refunded.

According to

our records, Mr. [redacted] made payments in the store totaling $[redacted] on [redacted]. Mr. [redacted] called on [redacted] and stated the payment processed on [redacted] caused his checking

account to overdraw. We asked Mr.

[redacted] to fax in a copy of his bank statement for review.

We received a

copy of Mr. [redacted]’ bank statement on [redacted] Per our records and Mr. [redacted]’ bank

statement, the payment or $[redacted] only posted to his checking account one

time.

We are unable

to refund the NSF fees Mr. [redacted] is requesting because only one payment was

drafted from his checking account. If

Mr. [redacted] feels he was charged the NSF fees in error, he will need to dispute

the fees with his financial institution.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

The second payment applied to my account froze my funds therefore not allowing my 5 transactions to clear. The Bank gave me proof that two payments were applied only one was completed. I submitted this proof twice to Conns. According to my bank they were at fault by submitting the payment twice. Had only one payment been applied my 5 transactions would have cleared. I want my $[redacted] returned. I was burdened financially at the time this occurred. I feel it is not right for company's to expect customers to be held responsible for the mistakes their employees make. This money may not matter to you but I work hard for my money and expect it back.

Business

Response:

Thank you

again for the opportunity to respond to Mr. [redacted]’ concerns regarding NSF

fees he received at his financial institution.

Conn’s is

unable to refund the fees because we only processed the payment to post from

his account one time.

If Mr.

[redacted] feels the NSF fees were charged in error, he will need to dispute the

charges with his financial institution.

Review: On [redacted], I received an email from Conns stating Conns was running a sale for a ** washer and dryer. The email advertisement read $1399.99 for a ** washer and dryer. It also said you would save $280 for the pair. Furthemore it said you would receive a [redacted] free when you purchased this item. The email does not say $1399 each but $1399. Now another section of the email does have another set of washer and dryer for [redacted] and it clearly says $799.99 each. So I went to the Conns location at [redacted] and [redacted] and I told a sales person I was interested in buying the washer and dryer from ** for $1399.99. He said it was $1399.99 apiece. I showed him the email I received from Conns and he said it was still $1399.99 apiece. I asked to speak to his manager and he brought me the manager for the appliance department. I believe his name is [redacted] or [redacted]. He said the email is wrong and he just got off a conference call about it. He said they were going to send an email out changing the advertisement. I asked him if they were going to honor the email I received and he said they were not. I told them that this was extremely misleading and is false advertising. I spoke to another salesperson via phone at the Conn's on [redacted] and he said the ad is a "little confusing." This unacceptable and as a business claiming they are part of the Revdex.com they should honor their advertisements whether it is their mistake or not.Desired Settlement: I would like to purchase the ** washer and dryer for $1399.99 for the pair and receive my free [redacted] as advertised. Not for 2799.98, which is never disclosed anywhere on the email. They knew their mistake as told to me by their manager.

Business

Response:

Review: On */22/2018 I went into the Conn's in McAllen Texas to buy a refrigerator/freezer for my office. My [redacted] explained to the sales man that it was the office and that we needed a good quality item because it stores our vaccines that need to be held at a certain temperature range. We purchased the item, had it delivered to the office where our old refrigerator was taken away, and purchased extra warranty for the unit. We were never told that they do not warrant an item in a commercial business. We had an issue with the item on */4/2014 and requested service. We were advised that our warranty wasn't valid because of the issue. My [redacted] spoke with the store [redacted] who said she would contact corporate. Corporate called and stated they would only refund part of the warranty in which they were told that sold the unit and warranty under deceptive trade practices since not only did they sale the unit and the warranty they even delivered it knowing it was a commercial office. They refused to reimburse the entire warranty amount of $229.99 and they were also advised that the unit was not holding the temperature in the necessary range. They stated they would call back and never did. After receiving a survey and filling it out unsatisfied we received a call from the service manager which stated he would get to the bottom of it and call back which he never did. Our service ticket number was 374636 and to date we are not satisfied with the product and can't get it repaired even though we paid $229.99 for repairs.Desired Settlement: Would like a refund for the $229.99 for the service agreement that they cannot honor and exchange the unit for a unit with a separate thermostat for refrigerator and freezer which we now know that is what they should have sold us even though we told the salesman that the temperatures needed to be controlled.

Business

Response:

Thank you for the opportunity to respond to [redacted]

complaint. Our records show on */22/14, [redacted] purchased

a ** refrigerator with a 48-month Repair Service Agreement. [redacted]

elected to have her refrigerator delivered; we show [redacted] signed

acknowledging her refrigerator was delivered on **23/14 in good order.

Our records show [redacted] contacted our service department on */03/14; stating the refrigerator was not freezing and not holding its

temperature. A service call was scheduled for */04/14; during the inspection the technician found the refrigerator was

working up to the manufacturer specifications. The technician also

notated on his service report which [redacted] signed; [redacted] informed

the technician she wanted the freezer to be at zero degrees at all times.

[redacted] was informed that the freezer will go into defrost mode every 8-10

hours for 20-30 minutes and that the refrigerator was working as designed.

At this time [redacted] refrigerator does not meet the

qualifications for an exchange; Based on the technician’s service report [redacted] refrigerator is working properly up to the manufacturer

specifications. Although, we are unable to honor [redacted] request

to return/exchange her refrigerator; as a gesture of goodwill Conn’s is willing

to honor her request for a full refund for the warranty purchased. [redacted] may visit her local Conn’s location with [redacted] used to make her

purchase to have warranty refunded.

If we may be of further assistance, [redacted] may contact

[redacted] at [redacted]

Review: Dishwasher broken, never worked once recieved.Desired Settlement: I want the dishwasher to be exchanged. Unable to get anyone who can help on the phone. Employees will not give out manager contact.

Business

Response:

Thank you for the opportunity to respond to [redacted] complaint.

Our records show on **/17/14, [redacted] purchased a [redacted] dishwasher with a

1-year limited manufacturer’s warranty. [redacted] dishwasher was delivered

on **/18/14 in good order.

We received [redacted] complaint and found he contacted our

service department on **/21/14 stating his dishwasher displayed an error code

“OE” and there was a puddle of water at the bottom of the unit. A service

appointment was scheduled for **/28/14; upon inspection the technician found

[redacted] installed his dishwasher incorrectly causing the unit not to drain

and also found an object in the drain hose. The technician removed the object

from the hose and connected the unit correctly; tested the dishwasher and the

unit tested ok.

Based on the technicians findings, at this time [redacted]

dishwasher does not meet the qualifications for an exchange. If [redacted] is in need of service he may

contact our service department at [redacted].

If we may be of further assistance, [redacted] may contact us at [redacted].

I noticed on April 30th my ( year and a half) refrigerator was not cooling and making a funny noise. I played with the temp and over the weekend thinking that was the problem. By the 2nd it had stopped cooling all together. I called Conn's on the Monday 4th. They sent a tech on the 5th (I left work early to be home). Tech determined I had a bad compressor which would take 3-5 business day to come in. I called on the 11th to check the status. They told me the part would be in on the12th. I called on 13th. They said part would be in on 14th. I called on 15th and they said part was sent to the wrong location and would be in on the 18th. Tech calls on 19th (I left work early) Tech arrives at my house and apologizes because his gauges were broken. He then said he could return on the 20th but if I could not be home he couldn't come back until the 22nd. Tech returned on the 20th (my husband left work early) He replaced the compressor. He said if the fridge didn't make ice within 4 hours then we would need a new condenser. My husband called the tech the next morning to let him know the fridge was still not cooling.
Tech said he would overnight the part and return on the 22nd. I called for an entire week and everyday was promised the next day. Tech calls this morning the 29th (a week later) and says he could come with the part between 1pm and 4pm which meant I had to leave work AGAIN. After messing around with the refrigerator he informs us that it can't be fixed and we have to go to the local store and get a replacement and possibly pay delivery charges. I have yet to receive any kind of food reinbursments for the two rounds of food we lost. Tomorrow I am going to the store. After a month of not having a refrigerator and getting the run around I'm praying that this nightmare ends soon. I'm late on my payment trying to survive the extra expenses associated with this loss. Conn's calls me everyday up to 10 times a day and is even harrassing my references. It would be nice if they would show some type of consideration during this time. I would love to make the collection calls stop and pay my bill but it's either feed my family or pay Conns. God only knows how long this will go on. I will NEVER purchase from Conn's again nor would I recommend them to my worst enemy which says alot. The extended warranty purchase was to protect our family. It is offensive that it takes them this long to honor it which at this point has still not been resolved.
.

Review: I visited str [redacted] on 4/16/2015 and made a purchase of a washer and dryer set that day. I was asked what day I wanted my merchandise delivered which was 4/19/2015. I was told the service center would call and confirm the delivery for that day 24 hrs in advance. I didn't receive a call that Saturday 4/18 so I just figured they would call the morning of the delivery since I didn't receive a call on the day before. I called the store from where I've made the purchase and was told to call the warehouse at [redacted] opt *. I spoke with SEVERAL different representatives [redacted] just to name a few was told something different by everyone regarding my appliances. I spoke with [redacted] and [redacted] whom I was told was the [redacted] over [redacted] guaranteed my hhusband and myself that he would get our merchandise on the delivery truck for 4/20 and and we would be the last delivery around 7:30pm. Because we stress to him we needed a later delivery because we work late hours. My husband left work today at 5pm so he could be here before 7. No one has called us we have called all day only to learn they messed up AGAIN and put our merchandise on a early morning delivery truck and no one is home everyone is at work or school. I called the [redacted] department again only to be given the run around all over again going into day two of this foolishness and it's 830pm cst. And I still haven't received my merchandise nor not one phone call from ANYONE regarding this matter

Business

Response:

Thank you for the opportunity to respond to [redacted]

complaint. Our records show on 4/16/15, Mrs. [redacted]

purchased a [redacted] high efficiency washer and dryer with a (24-month Repair

Service Agreement) on both units. After further research we found there

was a delay with completing [redacted] delivery due to the items being

delivered at a new address which was not listed on her invoice and [redacted] not being available; however as of 4/20/15 [redacted]

received her washer and dryer. [redacted] signed her delivery ticket

acknowledging her washer and dryer were delivered and received in good

order. We sincerely apologize to [redacted] for the experience and any

inconvenience that was caused as a result of the delayed delivery.

If we may be of further assistance, [redacted] may contact our

[redacted] Department at [redacted].

Kind regards,

Review: I PURCHASED A CHAIR FROM CONN'S ON [redacted]. THEY FORGOT TO INCLUDE SOME INFORMATION ON MY CONTRACT WHICH MEANS THAT I HAD TO GO BACK INTO THE STORE ON [redacted] TO RESIGN THE CONTRACT. I WAS TOLD THAT THE WARRANTY FOR THE CHAIR WAS [redacted] AND WOULD BE DELIVERED ON [redacted]. I WAS ALSO INFORMED THAT I HAD 30 DAYS TO DECIDE IF I WANT TO RETURN THE CHAIR. I WAS CONTAC[redacted] ON [redacted] AND TOLD THAT THE CHAIR WAS NOT IN STOCK AND THEY WOULD CONTACT ME WHEN THE CHAIR WAS IN AND TO SET UP DELIVERY. I ASKED THEM AT THAT TIME DOES THAT AFFECT MY PAYMENT DUE DATE AND WARRANTY. I WAS ADVISED THAT THEY WOULD BE HAPPY TO CHANGE MY PAYMENT DUE DATE AND WARRANTY DATES. I WAS CONTACT ON [redacted] TO CONFIRM DELIVERY OF THE CHAIR FOR THE NEXT DAY AND I TOLD THEM THAT NO ONE HAD CONTAC[redacted] ME TO EVEN INFORM ME THAT THE CHAIR WAS GOING TO BE DELIVERED. THE YOUNG LADY SAID THAT IT WAS HER FAULT SHE DID NOT CALL ME. I HAD TO TAKE A DAY OFF WORK TO WAIT FOR THE DELIVERY OF THE CHAIR AND A DISHWASHER. WHEN THE DELIVERY MEN ARRIVED ON [redacted] THEY INFORMED ME THAT THEY WERE TO ONLY DROP OFF THE ITEMS AND NOT PUT TOGETHER. I WAS TOLD AT THE TIME OF PURCHASE THAT THEY WOULD PUT THE CHAIR TOGETHER AND FOR ME TO MAKE SURE THAT THE CHAIR WAS WORKING CORRECTLY BEFORE THEY LEFT. I HAD ALREADY DECIDED THAT I DID NOT WANT THEM TO INSTALL THE DISHWASHER BUT I DID NEED THE CHAIR PUT TOGETHER. AFTER CALLING THE STORE AND SPEAKING WITH THE SALESMAN AND THE WAREHOUSE MANAGER, THE TOLD ME THAT THEY HAD LEFT THAT OFF THE CONTRACT AS WELL AND THAT THEY COULD ADD THE CHARGE TO MY ACCOUNT AND HAVE THEM PUT IT TOGETHER. I DECIDED TO JUST DO MY BEST TO PUT THE CHAIR TOGETHER MYSELF. AFTER RECEIVING MORE PAPERWORK FROM CONN'S ABOUT MY BALANCE AND PAYMENTS, I CONTAC[redacted] THEM ON [redacted] AND WAS TOLD THAT MY BALANCE WAS THREE SEPERATE AMOUNTS AND THEN INFORMED THAT THE CHAIR HAD THREE WARRANTIES. $[redacted] PER SIDE OF THE CHAIR AND $** FOR THE BASE. THIS WAS RIDICULOUS. I TOLD THEM I DID NOT WANT THE THE WARRANTY NOR THE CHAIR. I WAS GIVEN TWO DIFFERENT NUMBERS TO CONTACT TO REMOVE THE WARRANTY AND NEITHER NUMBER COULD FIND ME IN THEIR SYSTEM. I TOLD THEM THAT I WAN[redacted] THE CHAIR PICKED UP AND I WAS INFORMED THAT I WAS DOWN TO THE WIRE TO RETURN THE CHAIR BECAUSE IT WAS THREE DAYS BEFORE TIME WAS TO EXPIRE. ON THE SAME DAY I MADE MY FIRST PAYMENT AS I WAS SUPPOSE TO BUT THAT WAS A CHORE AS WELL. EACH TIME I TRIED TO MAKE A PAYMENT, THE CALLS CONTINUED TO BE ROU[redacted] TO AN AGENT BECAUSE THEY WERE HAVING PROBLEMS WITH THEIR SYSTEM. I WOULD HAVE TO BE CHARGED A CONVIENCE FEE FOR USING AN AGENT EVEN THOUGH IT WAS NOT MY FAULT THAT THEIR SYSTEM WAS DOWN. I TRIED TO MAKE THE PAYMENT THREE SEPERA[redacted] TIMES. FINALLY A SUPPERVISOR DID ALLOW ME TO MAKE THE PAYMENT WITHOUT PAYING THE CONVIENCE FEE. I WENT INTO THE STORE ON [redacted] TO GET SOMEONE TO ARRANGE A PICKUP OF THE CHAIR THAT I NO LONGER WAN[redacted] TO BE BOTHERED WITH. I WAI[redacted] FOR THIRTY MINS AND NO ONE CAME TO ASSIST ME, I HAD TO LEAVE BECAUSE I HAD TO GO AND PICK UP MY [redacted]. ON [redacted] I CALLED THE STORE AND SPOKE WITH [redacted]. I EXPLAINED MY SITUATION TO [redacted] AND HE SUGGES[redacted] A VOLUNTARY REPOSSESSION. I DO NOT WANT A VOLUNTARY REPOSSISION ON MY CREDIT REPORT. I JUST NEED THEM TO COME AND PICK IT UP. [redacted] TOLD ME THAT THERE WOULD BE A [redacted] RESTOCKING FEE AND I TOLD HIM THAT WAS FINE AND THEY COULD JUST CREDIT MY ACCOUNT BECAUSE I HAVE ALREADY PAID [redacted] ON BALANCE. [redacted] ALSO STA[redacted] THAT I HAD 30 DAYS TO RETURN AND I WAS PAST MY 30DAYS. I INFORMED HIM THAT I WAS IN THE STORE ON [redacted] BUT RECEIVED NO ASSITANCE. [redacted] SAID THAT HE WOULD CHECK WITH ME AND CALL ME BACK. I WAI[redacted] UNTIL 3 PM THE FOLLOWING DAY AND DID NOT HERE FROM HIM. I CALLED BACK AND WAS TOLD THAT HE WAS IN THE BACK EATING LUNCH. I LEFT A MSG FOR HIM TO RETURN MY CALL. IN THE MEANTIME, I SENT AN EMAIL TO CONN'S CUSTOMER SERVICE OF THE SITUATION ALSO. I RECEIVED AN EMAIL FROM CUSTOMER SERVICE THAT I ONLY HAD 14 DAYS AND I COULD NOT RETURN THE CHAIR, JUST EXCHANGE. I STILL DID NOT HERE FROM [redacted]. I CALLED [redacted] THE NEXT DAY TO ASKE WHAT HE HAD COME UP WITH AND ASK WHY HE HAD NOT CALLED. [redacted] SAID THAT HE WAS NOT INFORMED THAT I HAD CALLED THE DAY BEFORE, WHICH STILL LEAVES THE QUESTIONS AS TO WHY HE HAD NOT CALLED ME BACK FROM TWO DAYS AGO WHEN I SPOKE WITH HIM. I TOLD HIM THAT I FELT LIKE THEY WERE TRYING TO BLOW ME OFF. HE BEGIN TO TELL ME THAT THE 30 DAY TIME FRAME STAR[redacted] FROM DATE OF PURCHASE, WHICH WOULD NOT BE FAIR SINCE I DID NOT HAVE THE CHAIR IN MY POSSESSION FOR ALMOST TWO WEEKS AT NO FAULT OF MINE. AFTER GOING BACK AND FORWARD WITH [redacted], I ASKED FOR HIS SUPERVISOR. HE TOLD ME THAT HIS SUPERVISOR, [redacted], WOULD BE IN AT 11:30 AM. WHEN I CALLED BACK AND SPOKE WITH [redacted], I GOT MORE OF THE SAME RUN AROUND. [redacted] SAID THAT HE WAS NOT INFORMED UNTIL NOW THAT I HAD BEEN CONTACTING THE STORE TO RETURN THE CHAIR. AFTER GOING ROUND AND ROUND WITH HIM, HE SAID THAT THE COULD PICK UP THE CHAIR AND CHARGE [redacted] RESTOCKING FEE. I TOLD THEM THAT WAS FINE. THEN HE SAID NO HE COULDN'T DO IT BECAUSE IT WAS PAST THE 30 DAYS!!!!! NO MATTER HOW MANY TIMES I TRIED TO EXPLAIN THAT I HAVE BEEN TRYING TO RETURN THE CHAIR FOR ALMOST TWO WEEKS AND GETTING THE RUN AROUND HE WOULD NOT LISTEN AND TOLD ME TO TAKE IT UP WITH CORPORATE. NO CONTATACT INFORMATION FOR CORPORATE WAS GIVEN.Desired Settlement: JUST COME GET THE CHAIR!!!!!

Business

Response:

Thank you for the opportunity to respond to [redacted]'s complaint. Our records reflect that [redacted] purchased a massage

chair on [redacted] via invoice #[redacted] with 48-month Repair Service Agreement

for each piece. The product was delivered on [redacted] signed the

invoice acknowledging the acceptance of the Repair Service Agreements purchased

for each piece. We have attemp[redacted] to reach [redacted] regarding this matter.

At the time of purchase we had a 14-day exchange

only policy with a $[redacted] fee for furniture. Our records indicate that on

[redacted] contac[redacted] our Customer Service Helpdesk regarding the

Repair Service Agreement cancellation. She was advised at that time that the

14-day policy had expired. However, she was forwarded the RSA Cancellation Form

to complete and submit.

We have not received any service request on the

chair at this time. We are unable to honor [redacted]'s request for return and

refund. However, we are willing to offer [redacted] two options to select from

regarding the Repair Service Agreements.

1. We will cancel the Repair

Service agreement and apply the full credit to the balance on her account

without prorating due to time lapse.

2. We will allow [redacted] to

keep the full Repair Service Agreement and credit the account for the amount of

$[redacted] for the coverage of the additional pieces.

Once [redacted] selects an option we will submit

her Revdex.com complaint as documentation for cancellation. We may contact us,

referencing Helpdesk Ticket # [redacted] with the decision regarding the options

available. We apologize for [redacted]'s inconvenience and appreciate her

bringing this matter to our attention.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

[First, the chair was delivered on [redacted] not [redacted]. Second, 0[redacted] was not the first time I tried to resolve this issue or contact Conn's. I first contac[redacted] them on [redacted] and was told I am almosr pass my 30 day window. I called them to no satisfaction on [redacted] and went into the store on [redacted] and wai[redacted] for over 15 mins for a manager but had to leave. It was not until I emailed their customer service department on [redacted] that they emailed me a form to complete to cancel my service agreement. I keep telling them I do not want the chair, but they keep giving me the run around, in my opinion. I spoke with someone a couple of weeks ago who told me that they would come and pick the chair up and have the store schedule a pickup (which I never got a call from) but less than an hour later another customer service rep called and said they will come get the chair, BUT I WOULD STILL HAVE TO PAY THE FULL BALANCE OF THE CHAIR!! How do they expexct me to pay for something I do not have. I dont mind paying a prora[redacted] amount for the time I have had the chair, but I will not pay the total balance for a chair AND return it.Canceling the service plan us not an option. I DO NOT WANT THE CHAIR. I WILL PAY FOR TIME USED IF THEY WILL JUST LET ME RETURN IT!

Regards,

Review: We have not had our television fixed for over a month. Technicians came in the first time to fix, but as they went to the vehicle to make sure they had the right equipment, they said that the panel was broken. After that the technician said because he knew we had been waiting for almost a month, he was going to go ahead and put it in for an exchange. Then I went ahead and waited a week and still nothing. The man had still not submitted the slip. Then when he finally did he put it in for a repair and not for an exchange. Then the parts where taking a long time, and I called weekly more then 2 times a week. All the people on the phone could not tell me the same thing. When I called corporate they said they did see an input of exchange, when I called the help desk and service center they said nothing was showing an exchange. They kept transferring me to corporate because supposedly they were able to escalate the exchange and corporate said NO. That a service manager could only, but the service manager chuck NEVER GOT IN CONTACT WITH ME. I went ahead and waited for the part to come in which was 4/21/2014, and they were going to get here by 11am-1pm 4/23/2014 to fix it. Instead I received a call that the panel that came in was also broken. So once again no fixture or exchange and its about to be 2 months. And i'm still paying my bill on time and paying warranty. Also I was only waiting for 1 part which was the panel to come in, but then I had to wait longer because they said their was an extra 2 parts that were not even advised to me that they were going to order that came in 4/21/2014. And even at that the part was promised to come in on the Thursday f last week. So this is just beyond ridiculous and also customer servise, because I've been hung up at a few times while on the phone and they placed me on hold. Not only that it seemed like they did not keep up with any of my complaints . because if I talked to one person one day the next day the other person would say they do not see anything.Desired Settlement: I want the exchange I was being promised the first time!! And that's it. Hope to never have to go through this issue with them again.

Business

Response:

Thank

you for the opportunity to respond Mrs. [redacted] complaint. Our records

show on 9/14/13,

Mrs. [redacted] purchased a 58” Toshiba and 25-month Repair Service Agreement from

us. Our records show on 3/5/14,

Mrs. [redacted] contacted us regarding her television; stating there was a blue

screen and no audio. A service call was

set-up for 3/12/14;

upon inspection the technician found the panel needed to be ordered.

After further review and research

we found there was a delay obtaining the necessary part needed to complete the

repair. Due to the repair delay Mrs. [redacted]’s television was exchanged on

4/30/14. Conn’s would like to apologize

to Mrs. [redacted] for the experience

she had and for any inconvenience caused as a result of the delay. We appreciate Mrs. [redacted] for bringing her

concerns to our attention. Her concerns

were addressed with those involved to ensure it is not repeated. As a token of our appreciation, Mrs. [redacted]

will receive a $100.00 Conn’s gift card that can be used toward her next

purchase with us.

If

we may be of further assistance, Mrs. [redacted] may contact us at 1-877-358-1252.

Kind

regards,

Customer

Relations

Review: I purchased a Samsung washer and Dryer from Conns about 14 months ago. They delivered it and from day 1 it leaked from the bottom of the washer. I asked for a new one since it literally leaked the day I started using it but they told me it had to be serviced. I had them come out on 3 occasions. They came out the same week and found nothing wrong, they came out several months later and said it was some kind of pump. They then took 6 weeks to come out and replace the pump. It still LEAKS. I called conns in Oct to report it as leaking yet again, they told me it was a Samsung problem. I called Samung they tell me its a conns problem. I purchased a lemon and they refuse to fix a simple situation! Just fix my washer please, that is all I ask. Fix it and fix it correctly. I called today, 2-10-2014 and they just outright will not provide any service, they say its a service call and I have to pay for it. REALLY? I have literally thousands of dollars charges with Conns right now not to mention all my past purchases which I assure you is over 10k. This is the SECOND Appliance that I have got from Conns that their service department cant seem to get right.Desired Settlement: It is simple, just please fix my washer that has never worked and continues to flood my laundry room, finish the repair, I mean I am still paying for this machine that I called you out for twice for the same problem. Pretty easy to throw your hands up and say not my problem. If this is not corrected I assure you myself and my husband, which both of us have accounts, will NEVER shop there again.

Business

Response:

Thank

you for the opportunity to respond to Mrs. [redacted] complaint. According to our records on 10/6/12, Mrs.

[redacted] purchased a Samsung washer and dryer with us that came with a 1-year

limited manufactures warranty which expired 10/6/13. Our records indicate Ms. [redacted] washer has

been serviced twice. Prior to Mrs.

[redacted] filing her complaint the last service call on file was dated 6/3/13, Mrs.

[redacted] stated the washer was leaking.

Upon inspection the technician found the PCB board and switch needed to

be replaced. The parts were ordered then

installed on 7/1/13 to complete the repair.

Our records indicate this was the last service call on file.

Mr.

[redacted] was contacted regarding his concerns and as a gesture of goodwill Conn’s

schedule an appointment to assess the repair needs and waived the $97.37 trip charge. Upon inspection the technician found the semi

cover top needed to be replaced. Due to

the delay locating the part needed Conn’s has agreed to waive the $306.00 part

charge and repair Mr. [redacted] washer.

Upon request Mr. [redacted] is scheduled for service on 3/27/14.

If

I may be of further assistance, Ms. [redacted] may contact me directly at [redacted]

Sincerely,

Customer Relations Officer

Review: I purchased a Friedrich A/C unit on 4/05/2014. When I purchased the unit, I informed them that my window was 48 inches wide. I also told them that I had 2 smaller units that I purchased previously that I needed installed as well. They installed them on 4/11/2014, and on the 14th it rained, causing the units to leak into the window. I called them on 4/14/2014, and they said they would send someone out that evening; no one showed. So I called back on 4/15/2014 and they said they would send someone out the next day. They cancelled, claiming the repairman was sick. I called on 4/18/2014 and talked to [redacted] at the warehouse location, she informed me that they said my windows were too large for the units. They said that it was the salesman's fault and that the units shouldn't have been installed in the first place. However, they came out and installed them anyway, doing a very poor job, and are refusing to come out and correct it. I want a refund for my installation charges so that I can pay a professional to correct it.Desired Settlement: I want a refund for the installation charges, so I can pay a professional installer to have it done right!

Business

Response:

Thank you for the opportunity to respond Mrs.

[redacted]’ complaint. Our records show on 6/14/13, Mrs. [redacted] purchased a Frigidaire 12,000 BTU

air conditioner and two 6,000 BTU air conditioners with from us on invoice [redacted]. Our records show on 3/23/14, Mrs. [redacted] contacted us regarding her 12,000

BTU ac unit; stating it was smoking and smelled like smoke. On 3/28/14 Mrs. [redacted] ac unit’s

information was sent to the manufacturer for a repair review. Mrs. [redacted]

was approved for an exchange on 3/31/14; she

was given a credit of $299.99 to replace her air conditioner model [redacted]. On 4/05/14, Mrs.

[redacted] selected an 18,000 BTU air conditioner model [redacted]. On 4/05/14, Mrs. [redacted] also purchased

three air condition installations which were scheduled to be installed on 4/11/14. On 4/14/14, Mrs. [redacted] contacted us

stating she had water leaking were the ac unit was installed. We have

spoken with the delivery manager who confirmed that on two separate occasions a

delivery installer went out to inspect Mrs. [redacted]’ air conditioners. The

delivery installer notated the units were installed properly and that the water

Mrs. [redacted] mentioned was condensation from the air conditioners running.

We are unable to honor Mrs. [redacted]’ request and issue a refund; as listed in

Conn’s return and exchange policy states charges for installation and delivery

services are nonrefundable after the services have been performed.

If we may be of any further assistance, Mrs.

[redacted] may contact Customer Service at 1-877-358-1252.

Kind regards,

Conn’s Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

This is not acceptable, the installer came back and took pictures and tried to blame leakage due to condensation. When he came back out it was not raining so the units were not leaking at the time. I explained to him that they only leaked when it rained heavily and that the units were leaking on the sides inside the window, so he caulked it some more and left. I paid for a professional job and didn't get one. I will not be doing business with this company anymore if they can't do business better than this.

Review: This company's service is very poor ! from making payments to speaking with costumer service to getting their defective products fixed horrible costumer service even to speak with corporate manager is a headache their policies suck you need verification to make a payments.

Just sent one of my computers to be serviced and it came back worse than what it was ! even going into the actual store the employees are rude and not very helpful conns is the perfect name for this company they get you to buy their products charge you an arm and a leg harass you when you a little late on a payment due to life issues! thats the only time you'll ever get to speak with a manager of this company the call you a million times to get a payment but when you call them for service well theres no such thing at this companyDesired Settlement: would like a replacement laptop that really doesn't do all that i'm paying for it to do!

Business

Response:

Thank you for the

opportunity to respond to Mrs. [redacted]’s complaint. After further review of Mrs.

[redacted]’s service history; Conn’s has agreed to issue an exchange under the Terms

and Conditions of the Repair Service Agreement. Mrs. [redacted] has been contacted and

made aware that she may go into her local Conn’s a re-select another notebook

up to $1099.99 which is the original amount paid.

We sincerely apologize

for any inconvenience Mrs. [redacted] experienced during this process.

If we may be of further

assistance, Mrs. [redacted] may contact Customer Service at 1-877-358-1252.

Kind regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Review: When they delivered my bed they tore the fabric on my box springs. So I called and talked to the delivery people and we worked out a deal to just refund me my delivery charge. So I assumed that the delivery charge was refunded to my account. When I went to pay off my bill I found out that the delivery charge was never taken off. Now they tell me they can't take it off because it has been too long. I have spent [redacted] dollars at conn's and will not spend another dollar. I took their word that my delivery charge was refunded like they said and I guess I was stupid. So for ** dollars Conn's will lose thousands. And the manager by the name of chase was one of the rudest managers and acted like he did not care or want to help.Desired Settlement: Just my delivery refunded that is all.

Business

Response:

Thank you for the opportunity to respond to **.

[redacted]’ complaint. Our records show on [redacted] purchased a Serta

Celebration king mattress and received a free [redacted] box spring. **.

[redacted] delivery was scheduled and received on [redacted] Although we have no records of any issue

reported regarding the box spring, as a good will gesture Conn's will honor **.

[redacted] request and refund the delivery charge of $[redacted] As of [redacted], a check request has been

submitted in the amount of $[redacted]; please allow 7-10 business days to receive

the check.

If we may be of further assistance, [redacted]

may contact Customer Service at [redacted].

Kind regards,

Customer Relations

Review: I paid my balance in full and they (Conn's Appliance) keep charging me interest. I paid the account in full on the due date which was [redacted]. So I want to know why I have a balance of 19.17 as of [redacted], which I paid that too. Somebody is stealing money in the organization, because I have called them, customer service department and no one can tell me why or how I am being charged. What I want is my account CLOSED and the return on my $19.17. I will NEVER buy anything from CONN'S again. I will also tell my friends what a crappy job the ACCOUNTING DEPARTMENT is doing. The lady I spoke to on [redacted]. said and I quote The Person who gave you your pay-off gave you the wrong number", then she said" I see where you paid the full amount, but that was not right". I said, I pay my bill online and I got the pay-off from there, well that's not correct either. I keep getting the run around, meanwhile Conn's is still charging me. I'm thinking I am paying in good faith.This is very poor customer service. Oh by the way, she calls herself "[redacted]", but I don't believe that either, why should I The pay-off was 307 and some changeDesired Settlement: Refund

I want my money retuned because I clearly don't owe it and an letter stating my account is 'CLOSED'.

Business

Response:

Thank you for bringing Mrs. [redacted]'s concerns to our attention. Conn's

would like to offer Mrs. [redacted] an apology for the error and for the

manner in which her concerns were addressed. Based on the information

Mrs. [redacted] provided, Conn's will be issuing her a refund of $19.17, we

are further researching what caused the discrepancy to ensure it is

corrected. Mrs. [redacted] should receive the refund within the next 7-10

days. If I may be of further assistance, Mrs. [redacted] may contact me

directly at ###-###-#### ext [redacted].

Review: The new refrigerator was delivered June 1. Has not worked since despite 2 service calls.

The refrigerator was delivered June 1 to our new house. We actually moved in on June 6 at which time the refrigerator's water dispenser was not working and the refrigerated side froze everything put in it. June 9 was the first repair ticket. Service came out the next week and said it needed a part. A week later the part came in and at the end of that week a different service tech came out. He said that it didn't need the part and just needed a factory reset which he did. He stated that he was leaving the ticket open so the service would know to call and check on it in a few days so that they would know if it worked. No one called after a few days so I called and said that it wasn't working. Someone was supposed to come out, but didn't. When I called, they said a part had been ordered and was to be in July 7. I called July 7 and no part was received. I asked for a replacement at that time. A ticket was put in to request a replacement. The part was then ordered again on July 8 and is now scheduled for delivery some time next week. I requested a replacement again. We cannot buy any items needing refrigeration or they are ruined. We are living out of coolers which are not always the safest for food refrigeration and present possibility of contamination. At this point, I have told them that I need a repaired refrigerator or a new refrigerator by Friday. If not, I will be delivering the refrigerator back to them. It is not fair to ask a family of four to either eat out every meal, buy fresh items daily, or eat frozen food. All I hear from them is that I have to let them try to fix it first. I have done that with two service visits already over a month period. I have disputed this with my credit card company already.Desired Settlement: All I am asking is repair done immediately or a replacement refrigerator this week. I do not want to wait another week to two weeks for some part to arrive and a service tech to be scheduled the repair.

Business

Response:

Thank you for the opportunity to respond to Mrs[redacted] complaint. Our records show on 5/26/14,

Mr. [redacted] purchased an LG refrigerator with a 24-month Repair Service Agreement

Plan. On 6/9/14, Mr. [redacted] contacted us stating the water dispenser was not

working on the refrigerator. A service call was scheduled for 6/11/14; upon

inspection the technician found parts needed to be ordered for repair. Once

parts became available, a service appointment was scheduled for 6/19/14 to

install parts; the technician replaced the dispenser cover and the unit tested

ok. On 6/25/14, Mr. [redacted] contacted service again stating the water dispenser

is still not working and the unit is over freezing. A service call was

scheduled for 6/27/14; upon inspection the technician found additional parts

were needed to complete repair. The parts were scheduled to arrive on 7/7/14

however; there was a delay in receiving the parts therefore the unit was

submitted for an exchange. Our records show on 7/10/14, Conn’s agreed to

exchange Mr. [redacted]’s refrigerator due to the delay. On 7/14/14, Mr. [redacted] was

scheduled and received delivery for a new refrigerator. We sincerely apologize

for any inconvenience Mr. and Mrs. [redacted] experienced during this process.

If we may

be of further assistance, Mrs. [redacted] may

contact Customer Service at [redacted]

Kind regards,

Customer Relations