B And B Movers

Review: set up auto bill pay to start at end of May. Conns took mone out of bank account twice in April after telling them not to. I was assured this would stop and told customer service not to take it out anymore. Well as of today March 7, 2015 it has happened a third time causing three overdrafts to my bank account and an extra 87 dollars in overdraft fees.Desired Settlement: Refund of charges and reimbursement of overdraft fees immediately....this is the only acceptable resolution and no more withdrawals from my account henceforth. As going through customer service has been a waste of time on 2 occasions for this.

Business

Response:

Thank you for

the opportunity to respond to Mrs. [redacted]’s concerns regarding account #Mrs.

[redacted] stated she set up auto bill pay to start at the end of May and Conn’s

took the payment in April causing her account to overdraft.

According to

our records, Mrs. [redacted] has not scheduled the automatic payments through

Conn’s webpay service. The last payment

we received on Mrs. [redacted]’s account was a check in the amount of $181.79;

however, that check was returned by her financial institution due to NSF. We are unable to refund the NSF fees Mrs.

[redacted] is requesting. Mrs. [redacted]

will need to contact her financial institution concerning the NSF fees. We have attached a copy of Mrs. [redacted]’s

payment history for her records.

We value Mrs.

[redacted] as a customer and appreciate her bringing her concerns to our

attention. Thank you,[redacted]

Review: On the afternoon of Sunday May 17, my husband and I purchased an ** 65" Television from Conn's in Corpus Christi. It was loaded into our vehicle by our salesman, [redacted], Jr. and we returned home. Upon arriving at home we unloaded the television and placed it in our living room for installation the next day. On Monday afternoon my husband opened up the television box, and we found that we had been sold a television with a broken screen. We immediately called the store, but could never get a manager to speak to us on the phone. We were placed on hold numerous times, only to have the line get "disconnected". My husband then called customer service, and spoke to a representative who told us that we could return the TV to the store since it had been less than 24 hours since our purchase, but she told us that she would need to contact the store to inform them of the issue. After waiting a few minutes, the representative came back on the line, and the line immediately got "disconnected" again. My husband called back immediately, and the new representative told him that there was nothing they could do to help us and that if we wanted the television repaired, we would have to contact the insurance company and file a claim to have the television repaired. We were told that since we chose to take the TV home it was not their responsibility. I then called back and requested to speak to a supervisor about the issue, and was told again that since we signed their "Pick-up" form to take the item home, and not have it delivered, it was no longer their responsibility. I also explained that we were never told that delivery was required in order to insure that we receive quality merchandise, and was told that delivery is not required, but if we didn't have it delivered, it was our responsibility not theirs. If we would have known that delivery was required in order to insure working merchandise, we never would have purchased an item from them. I was told that we should have opened up the box, taken the television out, and inspected it before taking it home, and since we didn't there was nothing they would do to guarantee that we were receiving a quality product. A 65" television is not an item that is easily inspected in it's packaging, or removed from packaging and placed back after inspection. We wrongfully assumed that Conn's had sold us a good working television, and we are now stuck with a very expensive television that was sold to us in broken condition, and Conn's refuses to do anything to correct the situation. All we were asking for was an exchange for a new, WORKING television, but they refused any assistance, and have completely refused to honor any kind of sales warranty or guarantee. By requiring that their customers sign their "Pick-up" form before they release the merchandise, it seems they have found a way to sell broken and damaged merchandise and place the responsibility on the consumer and insurance company to repair or replace the broken items.Desired Settlement: We would like to return the television for a full refund, and cancel all business transactions with Conn's

Business

Response:

Thank you for the opportunity to respond Mrs. [redacted]’s

complaint. Our records show on 5/17/15, Mrs. [redacted]

purchased a ** 65” Ultra HD Smart 3D LED TV with a 49-month Repair Service

Agreement w/Accidental Damage. Mrs. [redacted]’s signed invoice indicates at the

time of purchase he acknowledged she was provided a copy of the RSA &

ACCIDENTAL DAMAGE brochure and that she understood the coverage associated with

the product. Mrs. [redacted] elected to pick up her television from our

Corpus Christi, TX location store #**. Mrs. [redacted] signed her invoice

verifying her item was received in good order. Our customers are given

the opportunity to inspect their product prior to leaving the store. Mrs.

[redacted]’s signature on her pick up slip acknowledges that she thoroughly

inspected her merchandise for damages for an exchange or price concession would

not be authorized for damages discovered once the product leaves the warehouse or

store. Once the product has left the store we are unable to determine

when the damage may have occurred.

Mrs. [redacted] has been contacted and made aware she will need to

contact service to have her television assessed for further assistance.

At this time we are unable honor Mrs. [redacted]’s request to exchange/return

her unit.

If we may be of further assistance, Mr. [redacted] may contact our

Customer Service at 1-877-358-1252.

Kind regards,

Review: I bought ** washer model [redacted] serial no. [redacted] on [redacted] I also purchased the warranty through conns. On [redacted] two codes came on the washer [redacted], that day I called the repair center @ [redacted] to schedule a technician. On [redacted] the technician worked on the washer and replaced some electrical lines, two hours later same two codes came on. I phoned the technician about the problem and he concluded the water pump needs to be replaced. He ordered the part on [redacted] and finally replaced it on [redacted]. (Thats 20 days w/o washer).On [redacted] I called repair center once again for the same codes [redacted] came on [redacted] and concluded the pump went out once again. Again the pump was orderd on [redacted] and finally came on [redacted]. That day the technician realized he ordered the wrong water pump and reorder it on [redacted], the pump will arrive here on [redacted] (Thats 18 days w/o washer)I talk to the manager at the service repair department,I also talk to the manager at the resolution department and they all seem to be apologetic witch is fine by me but that does not take away the inconvenience I am going through getting off at work at 6 going to the washateria at 7 and finishing at 9:30 with my two toddlers.Desired Settlement: I would love for them to replace the washer for another brand not [redacted] If theirs a difference I'l be more than happy to pay!

Business

Response:

Review: Agreed and paid for an extended 3 year warranty on an gas range that expired 10/**/2013. Called on 10/**/2013 to exercise the warranty for a non-working electric ignite switch. warranty service provided a work order number, and indicated a third party would contact to set up repair date or time. I specifically stated to contact me on my personal cell phone as the best contact method. On 10/**/2013, I received a phone call at work from the third party that they were at my house to repair the gas range. I was 45 miles away from the house and did not have anyone that could arrive in short notice. I made contact with the 3rd party service on 11/*/2013 and was told the work order had been cancelled and that I needed to contact Conn's to reschedule. On 11/*/2013, I contacted Conn's to reschedule, but was told the warranty had expired on the [redacted] Expressing my concern with the lack of communication to schedule the initial visit, I was told that they tried to contact my via cell phone, home phone, and email. At the time of discussion, I had not been contacted on my cell phone or had any missed calls or messages on 10/**/2013. Checking my home phone and email account, there are no messages related to contact for service of my gas range. Not only am I concerned with the lack of commitment to the extended warranty service, but there was no intermediate resolution provided, only 'you will be responsible for the service call and repair'Desired Settlement: I just want the extended service agreement full-filled with the repair of my gas range

Business

Response:

Review: I bought a refrigerator in September 2013 and it came with a rebate for the delivery charge. The salesperson said she would submit the rebate for me and it would take up to 10 weeks to receive it. I checked back with her in December 2013 and she said they didn't receive it so she was faxing it to the rebate center and that they would "expedite" it. I checked back with her in February 2014 and she said it was "processing". Called them today to check on the status and was told that they had just received it on February **, 2014 and it would take a minimum of 10 weeks from that date to receive my rebate. UNACCEPTABLE. They wouldn't wait this amount of time for me to make a payment on my account.Desired Settlement: I want my rebate within a week.

Business

Response:

Thank

you for the opportunity to respond to [redacted] complaint. We have reviewed [redacted] complaint and

found her rebate submission form had not been received by the rebate

center. [redacted] has been contacted

and Conn’s has agreed to honor the rebate as a gesture of goodwill. Please allow 7-10 business days for

processing.

If we may be of further assistance, [redacted] may contact us directly at [redacted].

Kind regards,

Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that if I receive my rebate check within 7-10 days, this resolution will be satisfactory to me. I will wait 7-10 days for the business to perform this action and, if it does, will consider this complaint resolved. As a side note, Conn's has never contacted me, I have initiated all contact and received nothing but excuses and finger pointing when I have spoken to them. Providing me with my advertised rebate is not, in my opinion, a gesture of goodwill, but legally required.

Regards,

Review: I went to a store and started a contract which they offered me 0% interest for 6 months but Rep failed to put that on contract and when I went in to pay off the account was told I wasn't put on that option. I have contacted conns directly via store and Customer service phone number and no one has resolved the issue or even accepted responsibility of the mistake and take care of it. now I am writing about my complain. I have done more then my share to get this resolved and left messages with a manager at customer service by the name of [redacted] and also the store manager [redacted] I have closed the account in March and it was opened in Dec of **Desired Settlement: I am wanting the interest paid sent back to me since I have already closed the account and paid the account in full due to not wanting to pay more interes

Business

Response:

Thanks

for the opportunity to respond to [redacted] complaint. Our records show on 12/**/13, [redacted] purchased a television and two tablets with 25 month extended warranty on all

three items. We have reviewed and

researched [redacted] complaint found [redacted] credit and purchase

qualified for a 6 month Cash Option promotion (No interest for 6 month).

However, the contract [redacted] signed did not include the promotion.

We

have agreed to honor the promotion and refund [redacted] the interest accrued

on the account during the financed period. A check will be mailed to [redacted] in the amount of $158.47. We have included a copy of the loan ledger

for [redacted]’s records.

If we

may of further assistance, [redacted] may contact us at [redacted]

Kind

Regards,

Conn’s

Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I would also like to know when the check would be sent. Finally thanks for taking the initiave and accepting responsibility and making it right. Nothing was ever done at store or customer service number.

Review: I recently paid off my account balance at Conn's, and they closed my account and gave me a 23 point ding on my credit scores. They still owe us money back because they did not remove a cost that we were charged without notice. Now because of a massive ding, I have gone from a fair credit score down to almost to the poor. This is now causing me a lot of problems from other companies.Desired Settlement: I want that 23 point ding removed and my refund due to be given ASAP. I Also want a written explanation and apology for this issue.

Business

Response:

Review: On/or about the 28th of February, I opened an account with Conn's on Hotel Circle in Albuquerque and purchased a washing machine, rug, vacuum cleaner, and a KamadoJoe. Everything was delivered on time, as promised, on the 1st of March which was the day I was moving into my rental house. A couple of days later, we opened the lid of the KamadoJoe to unpack the parts and set it up, and noticed the inside was cracked. In addition, one other piece in a separate box was broken as well. I don't have a complete phone record but I know I called on 3/10, 3/14, 3/17, 3/23, 3/24, and 3/27. On 3/30, they attempted to deliver a new interior for the Kamado but they broke that too and they didn't even know about the second part that was supposed to be replaced. I called again on 3/31 to find out what they were doing. And I called again on 4/7 Last I heard was they were checking to see if they could get a complete replacement or I might get a credit on my account. Extremely poor follow up customer service on the part of this store's management team. I should not have to call for an update.Desired Settlement: Come pick this thing up and credit my account. They also need to pick up the BigJoe Heat Deflector that I purchased to go with this unit as I can't use it if the KamadoJoe is broken/returned.

Business

Response:

Thank you for

the opportunity to respond to Mrs. [redacted] complaint. We have contacted Mrs. [redacted] regarding her

concerns and apologized for the inconvenience. Conn’s has agreed to honor

Mrs. [redacted] request and exchange her [redacted] and Deflector for a

sofa. Mrs. [redacted] has re-selected a new sofa which was

delivered on 4/21/14. We appreciate Mrs. [redacted] for bringing her

concerns to our attention. If we may be

of further assistance, Mrs. [redacted] may contact us at [redacted]

Kind regards,

Conn’s Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution was satisfactory and I consider this complaint resolved.

Regards,

Review: After many calls to the store, corporate office,and even a letter to the president of the company, Conn's continues to ignore my plea to solve a problem with the honoring of a warranty. At the time of purchase, we were encouraged to purchase a warranty and was told that if anything happened to the recliner, we would be covered. When the leather on the recliner began to crack less than 2 years into the warranty, Conn's sent someone out to look at it. The person that came said that yes, it needed to be replaced, and that she would order the part. Two weeks later, we got a call from the company stating that the cracks were from normal wear and tear and they would not honor the warranty. Whoever made the final decision not to honor the warranty hadn't even seen the chair. Why would they send someone out to look at the chair and when she told them it needed to be replaced, they decided not to? I suggested to Conn's that there could be a possibility that the chair was defective in some way, but they refused to check into that very real possibility. It appears that Conn's blames their customer rather than do what was promised to me from the very beginning - "if anything happens to your recliner, you will be covered". I feel misled by the company. The salesman assured me that the warranty was the best way to protect my $400 investment, so I purchased the warranty, yet, after it was all said and done, my warranty was not honored by the company. Conn's salesmen are promising protection to their customers, taking their warranty money, yet Conn's apparently has no intention to honor that protection.Desired Settlement: I would like for Conn's to replace the top section of the recliner, which was the recommendation from the person Conn's sent to my home to look at the recliner.

Business

Response:

Thank you for the opportunity to

respond to Mrs. [redacted] complaint. Our records show that Mrs. [redacted]

purchased a Tahoe Recliner from us on 3/22/11 , with a 48 month Furniture Guard Plan. Mrs. [redacted]

placed one service call with us on 8/3/13 and it was completed on 8/23/13. Mrs. [redacted]'s service complaint

was that the headrest was splitting apart. On 8/20/13 the service order

was cancelled due to us not being able to reach her. On 8/23/13 a voice message was left for Mrs. [redacted] advising that

the headrest is bubbling due to the hair and body oils overtime and daily usage

and terms and conditions do not cover cracking, peeling and or bubbling. We

spoke to Mrs. [redacted] on 5/6/14 and explained to

her the terms and conditions and why it is not covered. After further review it appears the cracking

and peeling was in the beginning stages when reported. It is not cost effective to repair the

recliner therefore, Conn’s has agreed to honor Mrs. [redacted]s request for an exchange. An in store credit has been approved and Mrs.

[redacted] may visit her nearest Conn’s to reselect a new recliner. We sincerely apologize to Mrs. [redacted] for

the experience that she has had with her recliner.

If Mrs. [redacted] has any other

questions or concerns she may contact customer service at [redacted]

Kind Regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Took deliver on Lg Smart TV on 09/12/2014. alone with TV stand and, home repair warranty.2 weeks after purchase 09/26/2014 TV started flickering and screen going black no picture only sound . Would have to turn TV remote off then on again. This Happen 2 times before I went back to Conn's and spoke with sales rep [redacted] who sold me the tv. on 9/30/14 .(Also on purchase she never instructed me on there return/exchange policies. When I went back to store 9/30/14. I Ask for exchange for Another brand of TV since the one I had was malfunctioning. [redacted] told me The repair people had to come out to see the tv first. That was untrue they did come out stayed about 3 to 4 minutes 10/01/14 the repair men did not tell me what was wrong with TV. That same day 10/01 I called Conn's and spoke with the manager [redacted] told me to take pictures when TV goes blank( I did better than that I filmed it) Again would not let me have another tv . Conn's order parts for tv 1 item was the mother Board that's the main circuit for the TV .This TV is no good to me they came out and fix (TV 10/08/14 I have called customer service x3 And there is a return / exchange policy 30 days for Tv with 15% restocking fee which I do not agree with this tv is no good so why would you have to pay a fee for a broken tv you only had for 2 weeks. But Conn's have never offer for me to get another tv >I do not want this tv I want a new TV.Desired Settlement: A new TV not a LG but another brand. I have put $800.00 in payments. Total for TV was1,399.99

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] complaint. Our records show on 9/11/14, Mrs. [redacted] purchased a LG 60’ Smart TV

with a 25-month Repair Service Agreement Plan and elected Conn’s delivery and

installation. On 9/12/14, Mrs. [redacted] signed her delivery ticket acknowledging

she received her television in good order.

We received Mrs. [redacted] complaint and found she contacted our

service department on 10/01/14 stating the television was flickering and the

screen goes black. A service appointment was scheduled for 10/2/14; upon

inspection the technician found parts needed to be ordered for repairs. Once we

received all the parts, Mrs. [redacted] was scheduled to complete repairs on

10/08/14. On 10/08/14, the technician replaced the main board and power supply;

tested the television and the unit tested ok. Mrs. [redacted] contacted our service

department again on 10/9/14, stating the remote was not working and all her

Apps were removed from the television. A service appointment was scheduled for

10/10/14 however; when the technician contacted Mrs. [redacted] on the date of

service she informed the technician that she no longer needed service. Mrs

[redacted] stated she contacted the manufacture who instructed her on how to reset

the remote and Apps on her television therefore, the service order was cancelled.

As of 10/16/14, we have no indications of any further issues Mr.

[redacted] is experiencing with her television. If Mrs. [redacted] is in need of service,

she may contact our service department at [redacted] to have a technician

re-assess her television. We sincerely apologize for any inconvenience Mrs.

[redacted] experienced during this process.

If we may be of further assistance, Mr. [redacted] may contact us at [redacted]

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted]

additional comment. After further review of Mrs. [redacted] service history,

Conn’s has agreed to exchange her television. Our records show we no longer

have the model Mrs. [redacted] purchased therefore; we will issue a store credit in

the amount of $1399.99 (the original amount paid) to re-select another

television. Mrs. [redacted] may visit her nearest Conn’s to initiate the exchange.

We sincerely apologize for any inconvenience Mrs. [redacted] experienced during this

process.

If we may be of further assistance, Mrs. [redacted] may contact us at

1-877-358-1252.

Sincerely,

Dyeisha Williams

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.

Review: A recent review of my credit report reveals that Conn's has placed 2 items on my credit report. One of the items is valid and the other shows to be an auto loan. Conn's does not do auto financing. I have asked that they contact all 3 credit bureaus to have this item removed on several occasions to no avail. I spoke with a customer service rep in Conn's collection dept. and she promised me a call back in 3 days. That was 10 days ago. Conn's has also submitted both accounts (the valid one and the inaccurate one) to an outside collection agency. That too appears on my credit report. So it looks like I have 4 items on my report for the 2 accounts (the valid one and the inaccurate one).

I am requesting that Conn's contact all 3 credit bureaus and have the account that is showing as an auto loan removed. By doing so the outside collection agency that shows the same account will also be removed.Desired Settlement: I am requesting that Conn's contact all 3 credit bureaus and have the account that is showing as an auto loan removed. By doing so the outside collection agency that shows the same account will also be removed.

Business

Response:

Thank

you for the opportunity to respond to Mr. [redacted] concerns regarding his

accounts. Mr. [redacted] stated he has

incorrect information reporting on his credit from Conn’s.

Mr.

[redacted]’s accounts have been sold to [redacted]. If

Mr. [redacted] has any concerns regarding the accounts he may contact [redacted]

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

Please review the fax number [redacted] sent over. There are too many numbers. I will fax it over if a good number is provided.

Regards,

Business

Response:

The fax number is [redacted]. I apologize for the inconvenience.

Thank you,

Business

Response:

Mr. [redacted] will receive a written response, mailed to the address we have on file within 30 business days of the investigation being completed.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me pending them getting back to me within 30 days as promised.

Review: Conn's Furniture

On [redacted] I called Conns and reported that the table is broke and that some of the backs of the chairs are messed up.They called me back on [redacted] to schedule repair. I told them that I would need repair after 430 because I work until 4. [redacted] called back and told me he scheduled me for 12- 2 I told him I couldn't be there then he was rude and said that he was not changing the schedule time, I would have to call Conn's and reschedule I told Conn's to please not send the same man [redacted] as he was very rude. THey said they talked to [redacted] and that [redacted] would not be coming out. [redacted] assured me that they would be out after 4:30 and that they would call [redacted] or [redacted] to schedule. They called [redacted] and scheduled it, when the man got to my house it was the same rude man [redacted]. He told me he couldn't fix my table and that he would have to report to his supervisor and that Conn's would have to replace the whole table.[redacted] I was contacted and told that the rail of the table is not covered by warranty. I told them to come and pick the merchandise up to be told no that it is yours. I am not paying for merchandise that broke before 90 days. I am also paying for extended warranty and they are playing around. I was put on hold by [redacted] this morning then [redacted] transferred me to repairs after I asked for complaint department, then [redacted] asked me to repeat address and phone number several times and told me that was not the information she has. then told me she was with customer service and would transfer me to complaints to once again be transferred to repair at that time after 15 minutes of them playing games I told them I would handle it another way.

The same thing happened on [redacted] when I called I was hung up on three times and the 4th time when I asked for a supervisor they made me verify all my information then put me on hold for more then 10 minutes then the supervisor put me on hold and contacted [redacted] and I was told they would be sending somebody out besides [redacted]. The man from [redacted] might have been at my house 20 minutes.Desired Settlement: I either want a new table or a refund of money and they can have their broke merchandise.

Consumer

Response:

I have not heard back from them except for a [redacted] that called and wanted feed back on a service order that was never completed as of today still nothing has been done ([redacted]). I have requested a copy of all payments credited to my account and I still have not received that either been 3 weeks waiting. When I called on [redacted] to see if my statement and pictures and form to cancel this insurance that's costing me way to much [redacted] said she would be glad to mail them out. For all the different types of insurance they have available on my account to be cancelled I have to submit a copy of my homeowners insurance .She said it could take two weeks for me to gst the stuff I have requested.They still continue to put me on hold and pass the call to half the floor. A really unhappy customer to say the least.

Business

Response:

Review: I called Conns on [redacted] to payoff my appliance ,I asked for the payoff which the rep gave $1,267.98 ,this is the payoff that the rep gave me ,I asked if I had a payment on file already set up for payment to come out ,the rep stated no ,well this payoff posted then another payment came thru for $130.64 pending for [redacted] which I set up on [redacted]-this is the [redacted] payment .So I contacted Conns they told me they would research and they never did ,so I placed a stop payment on the payment so when I did this they started calling me asking for a payment I contacted them and let them know I payed off the account on [redacted] so how can I owe this payment they were like we will review the call to see if we were wrong with the payoff,well days went by everytime I CALLED IT WAS A DIFFERENT LIE no one was trying to help me they just wanted my xtra funds,I received a email from lady named [redacted] saying Review [redacted]- payment made on [redacted]- returned on [redacted]- which cause to account to re-open. I will mail customer payment history. The is no overpayment customer owes balance. Now I never missed a payment yet receive a payment history she lied they did sum fraud to make me look bad .So I keep getting collection calls along with late fees and possible hurting on my credit score due to their negligence ,So I posted a ck for [redacted] for $130.64 the guy said he will send for late fees to be removed which I don't believe cuz all the bullcrap from my payment mishaps ,ticket#Desired Settlement: I need my payment that set up for [redacted] to be canceled for them to take their lost if their agent gave wrong payoff ,own up to their mistakes stop tryn to screw people . I want my late fees credited for my inconvience

Business

Response:

Review: I was told by sales associate that I could return adjustable bed repeadedly only to find out later that this was not the case. I have contacted Conn's headquarters, district manager, store manager and have had NO response from anyone. This has caused a great hardship on me in the amount of $1500. for a bed which actually hinders the mobility of my father. My father suffers from Parkinsons Disease and is recovering from a stroke and I thought the adjustable bed would help him but it is of no aid to him at all and therefore is of no use.Whether the sales associate knowingly mislead me or simply did not know the policy, I don't know, but I am the one left owing this significant amount.It seems that common courtesy and good customer service would at least warrant a response from company headquarters.Desired Settlement: I would like to return adjustable bed and purchase a box springs and mattress that accommodates my father's condition better.

Business

Response:

Review: I purchased a full set of furniture the week of Thanksgiving. I was advised at that time that we would not receive our furniture until [redacted] and both my husband and I accepted that delivery date. Our Sales Rep ([redacted]) called the evening of Thanksgiving and advises that our furniture would be delivered on the [redacted] (friday). The delivery men called at 9 am on Friday and advised they would be at our house between 12 and 3. I took off from my job 4 hours early and was at my house at noon and they got to the house at 430. They delivered a couch, loveseat and two end tables. I now am missing a recliner and a coffee table. I received a call on Sunday advising they would ber delivering [redacted]. I did not receive a follow up call on [redacted] so I called and was then advised that that had been moved to the [redacted] - they neglected to call me again taking off 1/2 a day of work. So on the [redacted] again received no call and had to call and was advised that it hd been moved to the [redacted]. So I called this morning and low and behold it is moved to the [redacted]. I am disgusted with the level of service that Conn's has given. I have called several times and asked for a Manager call me and was told they would. I hae never received a call. Our couch we have has a defect in the cushion and have only had it for less than 2 weeks and we have to wait untul [redacted] for a "tech" to come and look at it. I work in a service industry and we make mistakes and my job is to make sure we take care of our customers. Heck, I can't even get someone to call me back How sad is that!Desired Settlement: I want my furniture...all of it. Conn's needs to be held accoutable when there is an issue. Their managers need to call customers back. It is not acceptable for a customer to request to speak to a manager and then the manager does not call the customer. I did this several times and never received a call. I was actually put on hold for one of their I want my new couch exchanged for a different couch. Same one but a new one without defect and I just want "all" my furniture. Compensate

Consumer

Response:

I have my furniture and Conn's sent a repair man to look at our couch and that has been resolved. My biggest issue right now is how this was handled. The left hand does not know what the right hand is doing. I have never been able to speak to a Manager about the issues and that's frustrating. they have lost a customer and in the big scheme of it all I'm sure it doesn't matter to them. I have never experienced such poor cusotmer service in my life. Close the case ... Me filing a Revdex.com complaint did not assist in getting any of the matters resolved.

Thanks for the follow up. Close the case.

Review: I called Conn's accounting department to discuss my payoff of my account. The amount provided was off by over $[redacted] with a balance of $[redacted] So spoke with a live person. I purchased 2 LG Google TV's in late May 2013 one for $[redacted] and $[redacted]. The agreement was if I paid the TV's off in 12 months and on time it would be same as cash. Both TV's were $[redacted] plus 8.5% tax would be $[redacted]. I was advised that my cash agreement was voided because I made my payment on July **th and it was due on July *th. Well what she failed to see was I also made my first payment on June [redacted] which was 15 days before the due date. The cash agreement is only good if payments are made 10 days in advance. My payments thus far were made on 6/**, 7/**, 8/*, 9/**, 10/**, 11/** and 12/**. All made weeks in advance. So with this being seen my cash agreement was put back into place. As of my December payment my total payments made were $[redacted] leaving a remaining balance of $[redacted] There is a difference of $[redacted] I made an attempt to get the rep to explain the difference when I have a cash agreement. I also advised that there was insurance on my account but that was removed because I am a homeowner and have homeowners insurance and did provide Conn's with my declaration page stating this to have the insurance removed. I asked her to do the calculations and she acted as if she really did not have a clue as to what to do so she advised me to go back to the store and have them explain it and correct ant any errors. I was done at that point because if she is int he Accounting department and cannot fix it then I knew I had to take matters into my own hands.Desired Settlement: I need Conn's to correct my account so that my balance reads $[redacted] and not $[redacted]. I would need to fix this now and not later to avoid any delays. My goal is to pay this account off in a few months.I would also recommend Conn's do their part and stop conning the consumer. I reviewed my account but what about the other [redacted] or so other consumers who are not. The [redacted] of dollars can add up to alot of money because of lack of knowledge

Business

Response:

Review: On June 2012 I purchased a sofa and a love seat from Conn's.By Oct. 2012 a service request was submitted to Customer Service to inspect the sofa. The Service Tech found a manufacture defect with a staple that had protruded one of the seat cushions which tore scratched the leather.Customer Service mailed a replacement cover but what they failed to mention was that there was no guarantee on the color.The color on the cover is lighter, thicker trim, and lighter stitch. Now the sofa has one cushion lighter then the other.At one point a second Technician was sent over to take pictures and his comments were, "This sofa needs to be replaced".Customer Service Department refuses to solve this issue.I have made several attempts, but no one seems to listen or care.Here we are 2014 and I am still trying to resolve this problem.

Product_Or_Service: Jackson Furniture Sofa

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Replacement

I would like for my sofa to be replaced please.

Business

Response:

Thank you for the opportunity to

respond to [redacted] complaint. Our records show on 6/**/12, [redacted]

purchased a Oxford furniture set which consisted of two pieces; sofa and

loveseat with a 48-month FurnitureGard Plan. Our records show on 12/**/12, [redacted]

contacted us regarding her loveseat; stating the seam was coming undone on the

bottom cushions. A service call was scheduled for 1/**/13; the

technician repaired the loveseat’s seam. [redacted] contacted us on2/**/13, regarding

her sofa; stating the spring sprung out and was protruding from the sofa.

A service call was scheduled for 2/**/13; upon

inspection the technician found a staple was popping out the sofa, and the

staple had tore the seat cover; the technician pulled out the staple and advise

[redacted] would order seat cover for the sofa. On 3/**/13, [redacted] sofa was repaired the technician installed new seat casing. The

technician did notate the new seat casing was slightly lighter in color.

On 4/**/13, [redacted]

seat casings were re-ordered due them being ripped, however the service order

was cancelled due to [redacted] not being available. On 10/**/13, [redacted]

contacted us again stating the color of her sofa was different from her

loveseat. [redacted] was reminded of her FurnitureGard Plan which states

“We cannot guarantee exact color matches and natural grains. [redacted]

contacted us once again regarding her sofa on 4/**/14 stating the right side cushion is too

large and is not fitting properly. [redacted] is currently pending for a

service date for a technician to come and assess her sofa. [redacted]

spoke with a customer service manager and although the warranty does not cover

the exact color match as stated in her FurnitureGard Plan Section (B). A

service call is pending a service date to assess the repair needs.

If we may be of further

assistance, [redacted] may contact Customer Service at [redacted]

Kind regards,

Review: I bought a new samsung washer from conns feb 22 2014. it does not work, never has worked. samsung tech came out and said it needed new parts. conns said their tech had to come out. conns techs came out 4 times and replaced parts and didnt fix it. conns said I had to get approval from samsung. samsung recieved all paperwork from conns techs and said to contact the conns store for exchange. neither conns nor samsung wants to take responsibility for replacing this brand new washer that never has worked. meanwhile conns insisted I make a payment on this or it would go against my credit. I asked them to just come get this broken washer I didnt want it anymore since it doesnt work and I cant get it replaced and they told me that since I signed contract I would still be obligated to pay for it even if they came and got it???Desired Settlement: I would like the washer replaced, refund of first payment, and refund of all ive spent at laundrymat!!!

Business

Response:

Thank

you for the opportunity to respond Mr. [redacted] complaint. Our records

show on 2/22/14, Mr.

[redacted] purchased a Samsung washer and dryer with a limited 1-year manufacturer

warranty on both items totaling $1190.72. Our records show on 3/02/14, Mr. [redacted] contacted us

regarding his washer; stating the washer’s display screen blinking on and off,

humming, and not turning on the spin cycle. A service call was scheduled

for 3/4/14; upon the inspection the technician found the pressure system and

main board needed to be replaced. After multiple attempts to replace the

recommended parts we were unable to successfully repair Mr. [redacted]’s

washer. After assessing the repair needs

and reviewing the service history on Mr. [redacted]’s washer an exchange was

approved on 4/21/14.

Mr. [redacted] was contacted and has since replaced his washer on 4/23/14. Conn’s would like to apologize

to Mr. [redacted] for the experience he had and for any inconvenience caused as a

result of the delay.

If we

may be of further assistance, Mr. [redacted] may contact Customer Service at 1-877-358-1252.

Kind

regards,

Conn’s

Customer Relations

Review: I bought a stove from Conn's over a year ago. I paid them off within the 6 months so, I wouldn't get charge the interest. GE were then ones that financed it. I got a phone call from Conn's saying I owe on the stove I paid off. I have my receipt showing I have a zero balance. I called GE Money who originally financed this stove.Desired Settlement: I just want them to get this straight. I made sure I took the time to go & paid every month. Why would they wait till May of 2014 to start calling. I paid this OFF in Sept. of 2013. The bill had to paid off by Oct. of 2013. I purchased the stove in April 2, 2013. I will NEVER buy anything else from CONN'S any more.

Business

Response:

Thank

you for the opportunity to respond to Mrs. [redacted] concerns regarding account

#[redacted]. According to our records Mrs.

[redacted] signed a 24-month retail installment contract with Conn’s on

April 2,

2013. That contract included a 6-month no-interest

promotion.

The

balance due by the end of the 6-month no-interest financing offer totaled

$797.12. This included the invoice total

of $779.30 as well as $17.82 due for property insurance. Mrs. [redacted] remitted 5 payments during the

promotional period totaling $550.00 leaving a balance $$247.12 remaining on the

account.

Mrs.

[redacted] did not receive communication on the account balance because she

remitted the payments totaling $550.00 during the promotional period and the

account was paid current. The next payment was not due until on the account

until May 5,

2014.

The

current balance on Mrs. [redacted]’s account as of May 9, 2014 is

$434.49. Please note the payoff balance

on the account updates daily. If Mrs.

[redacted] would like to remit the payoff balance, she would need to call the day

she plans to pay the account in full for an up-to-date payoff quote.

Review: I just bought a dual reclining power loveseat with console ( with a full warranty for leather and power coverage which was extra) from here last Friday. Wish I hadn't. The salesman we had, [redacted], was annoying and unprofessional. Anythime we would ask about prices, he would say " 20 million dollars" and "Who cares, its not your money". But my husband found the perfect couch and we got it. paperwork for the financing was simple, that part I will give them credit for. We were told that with the warranty, they would take care of any and all maintenance issues and repairs we had locally and not through the manufacturer. We were unavailable for next day delivery so we scheduled it for Monday. Sunday rolls around and we get a call from our annoying salesman saying we still owe them $60, because he made a mistake with the delivery cost. We refused to pay that because he and the manager signed off on our paperwork and it was their mistake. Our delivery was simple and fast, the guys that brought it were fantastic and very professional. They checked to make sure it worked and left. About two hours later one side stopped working and got stuck in the up position. My husband called Conn's and told them what happened and was told that we would get a 10% discount and that they would call us right back to schedule a repair. Well, they never called us back. Today I went back to the store and spoke to their "operations manager". He knew about the issue about the money that we "owed" but when I explained the couch was broken he started getting very carefree and played it off like it was nothing. So when I told him that my husband already called to get the loveseat fixed he got very defensive and said that they dont do that and it was through corporate. I asked why my husband wasn't told that and of course he had no clue. So he called corporate and handed the phone to me and they said they would call me back in 72 hours to "schedule a date for repair". What a joke. # days to get scheduled?!!!! So after that call, I asked to get a new finance contract that reflected the new price with the 10% discount I was told I had because of the issues. The "operations manager' told me the "finance manager" just stepped out and would be back in a few minutes. 30 minutes later he comes back and when I tell him I need a new contract, he said that only corporate can do that.So after I flip out and make a scene for having wasted my time waiting for that I leave and go home to call corporate and they told me they cant write new contracts that they can only do that in store. So I have officially filed a complaint with corporate about the horrible experience and have told them to come pick it up and refund my money. Apparently, requesting that requires a "complaint manager'' to call me from corporate... and guess what... that takes 72 hours as well!!!! WORST EXPERIENCE EVER!!!Desired Settlement: We would like a replacement loveseat or a complete refund and removal of the product so we can go somewhere else.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] complaint. Our records show on

6/27/14, Mrs. [redacted] purchased a Corinthian Lowery Power Reclining loveseat

with a 48-month Repair Service Agreement Plan. On 7/3/14, Mrs. [redacted]

contacted us stating the power recliner is stuck in the up position, the

protective cover for button is missing, and the unit keeps unplugging. After

reviewing Mrs. [redacted]’s concerns, Conn’s has agreed to exchange the loveseat.

Our record show Mrs. [redacted] new unit was delivery on 7/9/14 and her first

payment is scheduled on 8/11/14. We appreciate Mrs. [redacted] for bringing this

to our attention and we will address this matter with those involved to ensure

it is not repeated. We sincerely apologize for any inconvenience Mrs. [redacted]

experience during this process.

If

we may be of further assistance to Mrs. [redacted], please

contact Customer Service at [redacted]

Kind regards,