Sign in

B And B Movers

Sharing is caring! Have something to share about B And B Movers? Use RevDex to write a review
Reviews B And B Movers

B And B Movers Reviews (916)

Review: Agreed and paid for an extended 3 year warranty on an gas range that expired 10/**/2013. Called on 10/**/2013 to exercise the warranty for a non-working electric ignite switch. warranty service provided a work order number, and indicated a third party would contact to set up repair date or time. I specifically stated to contact me on my personal cell phone as the best contact method. On 10/**/2013, I received a phone call at work from the third party that they were at my house to repair the gas range. I was 45 miles away from the house and did not have anyone that could arrive in short notice. I made contact with the 3rd party service on 11/*/2013 and was told the work order had been cancelled and that I needed to contact Conn's to reschedule. On 11/*/2013, I contacted Conn's to reschedule, but was told the warranty had expired on the [redacted] Expressing my concern with the lack of communication to schedule the initial visit, I was told that they tried to contact my via cell phone, home phone, and email. At the time of discussion, I had not been contacted on my cell phone or had any missed calls or messages on 10/**/2013. Checking my home phone and email account, there are no messages related to contact for service of my gas range. Not only am I concerned with the lack of commitment to the extended warranty service, but there was no intermediate resolution provided, only 'you will be responsible for the service call and repair'Desired Settlement: I just want the extended service agreement full-filled with the repair of my gas range

Business

Response:

Review: In [redacted] my [redacted] entered the store on [redacted]. in [redacted] and asked the pay off balance for our account and gave them that amount. Over a year went by with no contact from Conn's and we were under the impression that all was well.

[redacted] of this year I recieved a phone call from Conn's stating that our regular monthly payment was do and that we had a payoff balance of over $[redacted]. When I spoke to customer service a lady told me that the amount we paid in [redacted] (the amount paid at that time was $,[redacted]) was not actually the entire pay off amout so our payment was divided into monthly payment while we continued to aquire intrest on the entire amount. When I explained the situation she checked the records and said that we were just over $** short of paying the full amount and she would check with corporate about allowing us to pay that amount and being done with it.

After a small amount of time passed we began getting phone calls saying that it was our fault the wrong amount was paid in [redacted] and it's their practice to seperate large payments into monthly payments and that we are just out of luck and needed to pay. We are also being told now that the amount paid in [redacted] was $** short not $**. They have also begun threatening my credit.Desired Settlement: I believe that if they had any appreciation for customers that have spent thousands of dollars in thier store in the last four years (well over $[redacted]) they would allow us to pay whatever we were short of paying off the balance in [redacted]. At this point I am thoroughly convinced that that is not the case so I would be willing to accept it if they would take the payment made in [redacted] and apply it to the principal balance at that time. If they would do that I would be willing to pay that amount along with the interest that could be aplied to only that amount. I would also want my credit to be cleared of anything they have put on it regarding this matter.

Business

Response:

Thank you for

the opportunity to respond to **. [redacted]’s concerns regarding account #[redacted]. **. [redacted] stated his [redacted] made a payment on

the account in [redacted] in the amount of $[redacted] and this should have

closed the account.

According to

our records **. [redacted] called our automated system on [redacted] and was

given a payoff quote if $[redacted]. On [redacted], **. [redacted] submitted a

payment in the amount of $[redacted]. Then, **.

[redacted] submitted another payment in the amount of $[redacted] on [redacted];

however, he did not request an up-to-date payoff quote at that time and the

outstanding balance was not paid in full.

**. [redacted]

did not receive any further communication about the account because the account

was in paid ahead status and the next payment was not due until [redacted]. On

[redacted] called our automated system again and received a

payoff quote of $[redacted].

As of September

18, 2014, the payoff balance on the account is $[redacted]. This balance includes a past due amount of

$[redacted]. Please note, the payoff balance

is updated daily. If **. [redacted] would

like to pay the account balance in full, we ask that he call the day he plans

to submit the payment for an up-to-date payoff quote.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

As I stated in my original complaint the payment of $[redacted] was made in person in the store with the stated understanding that it was the proper amount to pay off the account. Even if that understanding was incorrect it was stated plainly to the person that took the payment and we were left with the understanding that it was correct. The part of all this that I see to plainly be bad business practice is that a payment so large and so close to the payoff balance would be split into multiple monthly payments thereby ensuring that all their interest could be collected instead of being applied to the principal of the loan. I have yet to speak to a single person (outside of Conn's collection office of course) that does not agree that this is shady practice and bad treatment of what at the time was a loyal customer. I would like to point out again that the first person I talk to in Conn's customer service department agreed that it was an illogical assumption to believe we wanted to pay all but around $** of our account, to have it split into over a years worth of monthly payments. She attempted to do the proper thing and put in a request for us to be able to pay the amount we were short when we made the major payment last year and be done with it. Her request was obviously denied and frankly I would be surprised to find out that she still worked there. It is plain to me that Conn's is only interested in taking what they can get away with and not in properly caring for their customers. This is something that I think should be plainly reflected in there rating with the Revdex.com.

Regards,

Business

Response:

Thank you again

for the opportunity to respond to **. [redacted]’s concerns regarding account

#[redacted].

**. [redacted]

stated his [redacted] made a payment in the amount of $[redacted] in the store. When a payment is processed in the store, the

receipt has the remaining payoff balance printed on the receipt for the

customer to retain for their records.

If **. [redacted] would like to pay the account balance in

full, we ask that he call the day he plans to submit the payment for an

up-to-date payoff quote.

Review: On June 2012 I purchased a sofa and a love seat from Conn's.By Oct. 2012 a service request was submitted to Customer Service to inspect the sofa. The Service Tech found a manufacture defect with a staple that had protruded one of the seat cushions which tore scratched the leather.Customer Service mailed a replacement cover but what they failed to mention was that there was no guarantee on the color.The color on the cover is lighter, thicker trim, and lighter stitch. Now the sofa has one cushion lighter then the other.At one point a second Technician was sent over to take pictures and his comments were, "This sofa needs to be replaced".Customer Service Department refuses to solve this issue.I have made several attempts, but no one seems to listen or care.Here we are 2014 and I am still trying to resolve this problem.

Product_Or_Service: Jackson Furniture Sofa

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Replacement

I would like for my sofa to be replaced please.

Business

Response:

Thank you for the opportunity to

respond to [redacted] complaint. Our records show on 6/**/12, [redacted]

purchased a Oxford furniture set which consisted of two pieces; sofa and

loveseat with a 48-month FurnitureGard Plan. Our records show on 12/**/12, [redacted]

contacted us regarding her loveseat; stating the seam was coming undone on the

bottom cushions. A service call was scheduled for 1/**/13; the

technician repaired the loveseat’s seam. [redacted] contacted us on2/**/13, regarding

her sofa; stating the spring sprung out and was protruding from the sofa.

A service call was scheduled for 2/**/13; upon

inspection the technician found a staple was popping out the sofa, and the

staple had tore the seat cover; the technician pulled out the staple and advise

[redacted] would order seat cover for the sofa. On 3/**/13, [redacted] sofa was repaired the technician installed new seat casing. The

technician did notate the new seat casing was slightly lighter in color.

On 4/**/13, [redacted]

seat casings were re-ordered due them being ripped, however the service order

was cancelled due to [redacted] not being available. On 10/**/13, [redacted]

contacted us again stating the color of her sofa was different from her

loveseat. [redacted] was reminded of her FurnitureGard Plan which states

“We cannot guarantee exact color matches and natural grains. [redacted]

contacted us once again regarding her sofa on 4/**/14 stating the right side cushion is too

large and is not fitting properly. [redacted] is currently pending for a

service date for a technician to come and assess her sofa. [redacted]

spoke with a customer service manager and although the warranty does not cover

the exact color match as stated in her FurnitureGard Plan Section (B). A

service call is pending a service date to assess the repair needs.

If we may be of further

assistance, [redacted] may contact Customer Service at [redacted]

Kind regards,

Review: I purchased a full set of furniture the week of Thanksgiving. I was advised at that time that we would not receive our furniture until [redacted] and both my husband and I accepted that delivery date. Our Sales Rep ([redacted]) called the evening of Thanksgiving and advises that our furniture would be delivered on the [redacted] (friday). The delivery men called at 9 am on Friday and advised they would be at our house between 12 and 3. I took off from my job 4 hours early and was at my house at noon and they got to the house at 430. They delivered a couch, loveseat and two end tables. I now am missing a recliner and a coffee table. I received a call on Sunday advising they would ber delivering [redacted]. I did not receive a follow up call on [redacted] so I called and was then advised that that had been moved to the [redacted] - they neglected to call me again taking off 1/2 a day of work. So on the [redacted] again received no call and had to call and was advised that it hd been moved to the [redacted]. So I called this morning and low and behold it is moved to the [redacted]. I am disgusted with the level of service that Conn's has given. I have called several times and asked for a Manager call me and was told they would. I hae never received a call. Our couch we have has a defect in the cushion and have only had it for less than 2 weeks and we have to wait untul [redacted] for a "tech" to come and look at it. I work in a service industry and we make mistakes and my job is to make sure we take care of our customers. Heck, I can't even get someone to call me back How sad is that!Desired Settlement: I want my furniture...all of it. Conn's needs to be held accoutable when there is an issue. Their managers need to call customers back. It is not acceptable for a customer to request to speak to a manager and then the manager does not call the customer. I did this several times and never received a call. I was actually put on hold for one of their I want my new couch exchanged for a different couch. Same one but a new one without defect and I just want "all" my furniture. Compensate

Consumer

Response:

I have my furniture and Conn's sent a repair man to look at our couch and that has been resolved. My biggest issue right now is how this was handled. The left hand does not know what the right hand is doing. I have never been able to speak to a Manager about the issues and that's frustrating. they have lost a customer and in the big scheme of it all I'm sure it doesn't matter to them. I have never experienced such poor cusotmer service in my life. Close the case ... Me filing a Revdex.com complaint did not assist in getting any of the matters resolved.

Thanks for the follow up. Close the case.

Review: I just bought a dual reclining power loveseat with console ( with a full warranty for leather and power coverage which was extra) from here last Friday. Wish I hadn't. The salesman we had, [redacted], was annoying and unprofessional. Anythime we would ask about prices, he would say " 20 million dollars" and "Who cares, its not your money". But my husband found the perfect couch and we got it. paperwork for the financing was simple, that part I will give them credit for. We were told that with the warranty, they would take care of any and all maintenance issues and repairs we had locally and not through the manufacturer. We were unavailable for next day delivery so we scheduled it for Monday. Sunday rolls around and we get a call from our annoying salesman saying we still owe them $60, because he made a mistake with the delivery cost. We refused to pay that because he and the manager signed off on our paperwork and it was their mistake. Our delivery was simple and fast, the guys that brought it were fantastic and very professional. They checked to make sure it worked and left. About two hours later one side stopped working and got stuck in the up position. My husband called Conn's and told them what happened and was told that we would get a 10% discount and that they would call us right back to schedule a repair. Well, they never called us back. Today I went back to the store and spoke to their "operations manager". He knew about the issue about the money that we "owed" but when I explained the couch was broken he started getting very carefree and played it off like it was nothing. So when I told him that my husband already called to get the loveseat fixed he got very defensive and said that they dont do that and it was through corporate. I asked why my husband wasn't told that and of course he had no clue. So he called corporate and handed the phone to me and they said they would call me back in 72 hours to "schedule a date for repair". What a joke. # days to get scheduled?!!!! So after that call, I asked to get a new finance contract that reflected the new price with the 10% discount I was told I had because of the issues. The "operations manager' told me the "finance manager" just stepped out and would be back in a few minutes. 30 minutes later he comes back and when I tell him I need a new contract, he said that only corporate can do that.So after I flip out and make a scene for having wasted my time waiting for that I leave and go home to call corporate and they told me they cant write new contracts that they can only do that in store. So I have officially filed a complaint with corporate about the horrible experience and have told them to come pick it up and refund my money. Apparently, requesting that requires a "complaint manager'' to call me from corporate... and guess what... that takes 72 hours as well!!!! WORST EXPERIENCE EVER!!!Desired Settlement: We would like a replacement loveseat or a complete refund and removal of the product so we can go somewhere else.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] complaint. Our records show on

6/27/14, Mrs. [redacted] purchased a Corinthian Lowery Power Reclining loveseat

with a 48-month Repair Service Agreement Plan. On 7/3/14, Mrs. [redacted]

contacted us stating the power recliner is stuck in the up position, the

protective cover for button is missing, and the unit keeps unplugging. After

reviewing Mrs. [redacted]’s concerns, Conn’s has agreed to exchange the loveseat.

Our record show Mrs. [redacted] new unit was delivery on 7/9/14 and her first

payment is scheduled on 8/11/14. We appreciate Mrs. [redacted] for bringing this

to our attention and we will address this matter with those involved to ensure

it is not repeated. We sincerely apologize for any inconvenience Mrs. [redacted]

experience during this process.

If

we may be of further assistance to Mrs. [redacted], please

contact Customer Service at [redacted]

Kind regards,

Review: A recent review of my credit report reveals that Conn's has placed 2 items on my credit report. One of the items is valid and the other shows to be an auto loan. Conn's does not do auto financing. I have asked that they contact all 3 credit bureaus to have this item removed on several occasions to no avail. I spoke with a customer service rep in Conn's collection dept. and she promised me a call back in 3 days. That was 10 days ago. Conn's has also submitted both accounts (the valid one and the inaccurate one) to an outside collection agency. That too appears on my credit report. So it looks like I have 4 items on my report for the 2 accounts (the valid one and the inaccurate one).

I am requesting that Conn's contact all 3 credit bureaus and have the account that is showing as an auto loan removed. By doing so the outside collection agency that shows the same account will also be removed.Desired Settlement: I am requesting that Conn's contact all 3 credit bureaus and have the account that is showing as an auto loan removed. By doing so the outside collection agency that shows the same account will also be removed.

Business

Response:

Thank

you for the opportunity to respond to Mr. [redacted] concerns regarding his

accounts. Mr. [redacted] stated he has

incorrect information reporting on his credit from Conn’s.

Mr.

[redacted]’s accounts have been sold to [redacted]. If

Mr. [redacted] has any concerns regarding the accounts he may contact [redacted]

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

Please review the fax number [redacted] sent over. There are too many numbers. I will fax it over if a good number is provided.

Regards,

Business

Response:

The fax number is [redacted]. I apologize for the inconvenience.

Thank you,

Business

Response:

Mr. [redacted] will receive a written response, mailed to the address we have on file within 30 business days of the investigation being completed.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me pending them getting back to me within 30 days as promised.

Review: Took deliver on Lg Smart TV on 09/12/2014. alone with TV stand and, home repair warranty.2 weeks after purchase 09/26/2014 TV started flickering and screen going black no picture only sound . Would have to turn TV remote off then on again. This Happen 2 times before I went back to Conn's and spoke with sales rep [redacted] who sold me the tv. on 9/30/14 .(Also on purchase she never instructed me on there return/exchange policies. When I went back to store 9/30/14. I Ask for exchange for Another brand of TV since the one I had was malfunctioning. [redacted] told me The repair people had to come out to see the tv first. That was untrue they did come out stayed about 3 to 4 minutes 10/01/14 the repair men did not tell me what was wrong with TV. That same day 10/01 I called Conn's and spoke with the manager [redacted] told me to take pictures when TV goes blank( I did better than that I filmed it) Again would not let me have another tv . Conn's order parts for tv 1 item was the mother Board that's the main circuit for the TV .This TV is no good to me they came out and fix (TV 10/08/14 I have called customer service x3 And there is a return / exchange policy 30 days for Tv with 15% restocking fee which I do not agree with this tv is no good so why would you have to pay a fee for a broken tv you only had for 2 weeks. But Conn's have never offer for me to get another tv >I do not want this tv I want a new TV.Desired Settlement: A new TV not a LG but another brand. I have put $800.00 in payments. Total for TV was1,399.99

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] complaint. Our records show on 9/11/14, Mrs. [redacted] purchased a LG 60’ Smart TV

with a 25-month Repair Service Agreement Plan and elected Conn’s delivery and

installation. On 9/12/14, Mrs. [redacted] signed her delivery ticket acknowledging

she received her television in good order.

We received Mrs. [redacted] complaint and found she contacted our

service department on 10/01/14 stating the television was flickering and the

screen goes black. A service appointment was scheduled for 10/2/14; upon

inspection the technician found parts needed to be ordered for repairs. Once we

received all the parts, Mrs. [redacted] was scheduled to complete repairs on

10/08/14. On 10/08/14, the technician replaced the main board and power supply;

tested the television and the unit tested ok. Mrs. [redacted] contacted our service

department again on 10/9/14, stating the remote was not working and all her

Apps were removed from the television. A service appointment was scheduled for

10/10/14 however; when the technician contacted Mrs. [redacted] on the date of

service she informed the technician that she no longer needed service. Mrs

[redacted] stated she contacted the manufacture who instructed her on how to reset

the remote and Apps on her television therefore, the service order was cancelled.

As of 10/16/14, we have no indications of any further issues Mr.

[redacted] is experiencing with her television. If Mrs. [redacted] is in need of service,

she may contact our service department at [redacted] to have a technician

re-assess her television. We sincerely apologize for any inconvenience Mrs.

[redacted] experienced during this process.

If we may be of further assistance, Mr. [redacted] may contact us at [redacted]

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted]

additional comment. After further review of Mrs. [redacted] service history,

Conn’s has agreed to exchange her television. Our records show we no longer

have the model Mrs. [redacted] purchased therefore; we will issue a store credit in

the amount of $1399.99 (the original amount paid) to re-select another

television. Mrs. [redacted] may visit her nearest Conn’s to initiate the exchange.

We sincerely apologize for any inconvenience Mrs. [redacted] experienced during this

process.

If we may be of further assistance, Mrs. [redacted] may contact us at

1-877-358-1252.

Sincerely,

Dyeisha Williams

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.

Review: I bought ** washer model [redacted] serial no. [redacted] on [redacted] I also purchased the warranty through conns. On [redacted] two codes came on the washer [redacted], that day I called the repair center @ [redacted] to schedule a technician. On [redacted] the technician worked on the washer and replaced some electrical lines, two hours later same two codes came on. I phoned the technician about the problem and he concluded the water pump needs to be replaced. He ordered the part on [redacted] and finally replaced it on [redacted]. (Thats 20 days w/o washer).On [redacted] I called repair center once again for the same codes [redacted] came on [redacted] and concluded the pump went out once again. Again the pump was orderd on [redacted] and finally came on [redacted]. That day the technician realized he ordered the wrong water pump and reorder it on [redacted], the pump will arrive here on [redacted] (Thats 18 days w/o washer)I talk to the manager at the service repair department,I also talk to the manager at the resolution department and they all seem to be apologetic witch is fine by me but that does not take away the inconvenience I am going through getting off at work at 6 going to the washateria at 7 and finishing at 9:30 with my two toddlers.Desired Settlement: I would love for them to replace the washer for another brand not [redacted] If theirs a difference I'l be more than happy to pay!

Business

Response:

Review: Ever since day 1 ([redacted]) my [redacted] and myself [redacted] financed the washer-dryer combo-1pc/[redacted] Model/Serial ([redacted]) which was on clearance and was the floor model through Conns HomePlus ([redacted])and we have had problems with the customer service such as them not being able to deliver the product on time. We financed the unit and it was promised to be delivered within 2 days, well needless to say I had to pick it up and install it myself. The washer/dryer combo worked fine until ([redacted]). My [redacted] called the service center that day and sceduled the only open appointment ([redacted]) for the service people to come fix/inspect the unit. A **ntleman came and inspected the unit and said he would need to order parts to fix it which was a heatting element for the dryer,struts and shocks for the washer and it could take 3 to 5 days for them to arrive. The parts arrived on ([redacted]) which is when my [redacted] got a call to schedule a repair day. The service center was trying to **t the appointment made for [redacted]) but because my [redacted] and I work she asked for a different date and they offered next [redacted]) but still we both work so she asked for maybe [redacted] coming up ([redacted]) and they agreed. Well ([redacted]) came and she yet again got a call from a **ntleman that said well I was going through the parts ordered and relized that even though they have the ordered ones they need another part which would take an additional 3 days to 5 days maybe lon**r.. My [redacted] then went on telling the **ntleman that this is crazy because we have been waitting for 3 weeks already for parts and labor. The service **ntleman then said because of all the problems with this wash/dryer combo and how long it was taking he was going to put in a ticket/email to **t my unit replaced with another one.Desired Settlement: The repair of the unit at a resonable time frame so I dont have anymore expenses from going to do my laundry at the laundry mat plus a refund of the money spent on having to use the laundry mat and live up to their 100% customer service satifaction or if the whole unit is replaced no out of pocket cost even if it has to be replaced with a newer model.

Business

Response:

Thank you for the opportunity to respond to **. [redacted]’s

complaint. Our records show on [redacted]; **. [redacted] purchased a [redacted]lpool

stackable washer and dryer with a 24-month Repair Service Agreement Plan.

We received **. [redacted]’s complaint and found he contacted our

service department on [redacted] stating the bottom washer drums bang and makes

clicking noise during all cycles and the top dryer takes a long time to dry

clothes. A service appointment was scheduled for [redacted]; upon inspection the

technician found parts were needed to complete repairs. Our records show there was

a delay receiving the parts necessary to complete the repairs therefore on

[redacted]; we submitted a request to exchan** the unit.

On [redacted], Conn’s approved **. [redacted] to re-select another

stackable unit in the amount of $[redacted] which was the original amount paid for

the unit. Our records on [redacted]; **. [redacted] received his new ** stackable washer

and dryer. As a **sture of goodwill, Conn’s also submitted a $100 gift card to

be mailed to **. [redacted]. We sincerely apologize for any inconvenience **.

[redacted] experienced as a result of the delay.

If we may be of further assistance, **. [redacted] may contact us at

[redacted].

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.] I [redacted] do not agree that the matter is solved. From the very start my [redacted] and I have had problems dealing with the washer /dryer combo, them (Conns) had problems **tting it to my home, it needing repairs, a month of waiting for the unit to be fixed, the day comes for it to be fixed and not enough parts were ordered, waiting another week or so for an approval on an exchan**, calling to make sure they (Conns) have a unit to beable to exchan**, being told one thing but when my [redacted] and I **t to the store ( I was distracted/ not paying attention and wrote it down wrong), Then go talked to both mana**rs at that store and they were both not very nice at all ( just give them a refund to be done with this and them and **t them out of my store). Through all the problems with Conns they offer a $100.00 Conns gift card thats it take it or leave it thats all we will do... Really! of course its no problem for them because they are not out of pocket nothing its just going to come right back to them. Im now out of pocket for having to go to the laundry mat to do my laundry for a month, out of pocket hundreds for financing the first washer/dryer combo and now Im out of pocket hundreds for the new one aswell! How is that in any shape or form fair or just?

Review: I was told by sales associate that I could return adjustable bed repeadedly only to find out later that this was not the case. I have contacted Conn's headquarters, district manager, store manager and have had NO response from anyone. This has caused a great hardship on me in the amount of $1500. for a bed which actually hinders the mobility of my father. My father suffers from Parkinsons Disease and is recovering from a stroke and I thought the adjustable bed would help him but it is of no aid to him at all and therefore is of no use.Whether the sales associate knowingly mislead me or simply did not know the policy, I don't know, but I am the one left owing this significant amount.It seems that common courtesy and good customer service would at least warrant a response from company headquarters.Desired Settlement: I would like to return adjustable bed and purchase a box springs and mattress that accommodates my father's condition better.

Business

Response:

Review: I BOUGHT A MATRESS SET ON *-7-2014 W/ A 48 MO REPAIR SERVICE AGREEMENT & AN ELITE MATT PROTECTOR. BY MID AUGUST I WAS CALLING THEM TELLING THEM THAT I HEARD LIKE IT WAS MAKING A CRACKING NOISE WHEN I WOULD GET ON MY MATRESS. THEY CAME TO MY HOUSE CHECKED IT OUT, SAID FOUNDATION WAS BROKEN, TOLD ME IT WAS MY FAULT. MY TOTAL COST W/INTEREST IS 1,380.15. I HAVE CALLED NUMEROUS TIMES HAVE SPOKEN TO DIFFERENT MANAGERS, ARTURO ON **-1-2014, A MIKE AT THEIR WAREHOUSE, A [redacted] ON **/22/2014 AN ALEX ON *-2*-2014 @ *:2* AM, AND NO ONE RETURNS MY CALLS. I HAVE GONE IN PERSON TO THEIR STORE AND SPOKE TO A JEFF MOXAYGEMBA, WHO TOLD ME TO CALL CONN'S SERVICE PROVIDING ME WITH A NUMBER WHICH IS WHEN I SPOKE TO [redacted], AND AGAIN NO ONE RETURNS MY CALLS!!!Desired Settlement: I WANT THEM TO GIVE ME A BRAND NEW FOUNDATION, IF THAT IS THE PROBLEM. THEY HAVE SAID IT IS MY FAULT AND HAVE DONE NOTHING. I WAS TOLD BY [redacted],ON **/22/2014 THAT I HAD TO MAKE MY PAYMENTS OR THEY WOULD REPORT ME TO THE CREDIT BUREAUS, AND SHE WOULD SEE WHAT SHE COULD DO AND NEVER RETURNED MY CALL. I WANT TO GET WHAT I AM PAYING FOR, IT IS UNJUST WHAT THEY ARE DOING TO ME.

Business

Response:

Thank you for the opportunity to respond to [redacted]

complaint. Our records show on */07/14, [redacted] purchased

a [redacted] queen mattress with a 48-month [redacted] Plan and a

[redacted] Sleeper queen box spring with a 48-month [redacted]

Plan. [redacted] elected to pick up her mattress and box spring from

her local Conn’s warehouse in [redacted], TX; we show [redacted] signed

acknowledging her items were received in good order.

We show [redacted] contacted our service department on **08/14 regarding her mattress; stating the mattress was sinking in

the middle and making a cracking noise. A service call was scheduled for */18/14; during the inspection the serviceman found the mattress had a ¾

inch body impression in the center. The serviceman also inspected the box

spring and found the middle cross beam was broken; the serviceman notated the

box spring had no center support which is not the proper support.

At this time [redacted] mattress and box spring does not meet

the qualifications for an exchange, therefore we are unable to honor [redacted] request. Although, the serviceman found [redacted] mattress

had a ¾ inch body impression this is considered normal with use. [redacted]

Mattress Warranty Information Guide states: sagging and body impressions that

measure 1 ½ inches or less are not covered; [redacted] also requires for a queen

size bed to have an appropriate frame with a rigid center support that extends

to the floor.

We have attached a copy of [redacted] Mattress Warranty Information

Guide in our response.

If we may be of further assistance, [redacted] may contact [redacted] at ###-###-####.[redacted]

Review: I purchased a tv, sofa, and recliner from this store. Sofa and TV were fine. Recliner came about 2 weeks AFTER it was promised. The day after it was delivered (June 19th) I noticed the cup holders were scratched, the bottom was slightly torn, and when I sat down to use it I pushed the recline button and heard a strange sound and the thing stopped working. I immediatly called the store and was put on hold just to speak to a manger for 25 minutes. I was disconnected and called back and spoke to someone else that took all my information and claimed they put it in the system. Was told someone would contact me the next day (June 20th),nobody did. I called again and they said they would arrange for a replacement. A week went by and still no contact so I went back to the store, was told a manager sent and email and to expect a call soon. Again no contact, no service, no letter, no phone call. Then I went back to the store and was told there was no evidence in the computer that I had ever made a complaint! WOw! Back and forth for a month now and nothing has been done, just the given the run around by every one. Now almost 2 months later still no recliner, and still paying for a broken, useless thing. Customer service keeps calling that they'll bring a new one and never do. I am tired and sick of this horrible service and theft Conn's commits against their customers. There has been numerous attempts on my end to get my recliner replaced, too many to list. And Conn's isnt keeping track of it. They even sent a letter to GE saying that I had never filed a complaint which is a flat out lie!Desired Settlement: I would like a replacement for my broken recliner and a refund for these 2 months that I have been paying for a recliner that doesnt work and is torn. I have tried numerous times to get a new one or for them to just come pick up this piece of crap and nothing!

Business

Response:

Thank

you for the opportunity to respond to Mrs. [redacted] complaint. Our

records show on 11/25/11,

Mrs. [redacted] purchased a Samsung refrigerator with a 48-month Repair Service

Agreement and delivery totaling $2,465.02. Mrs. [redacted] was scheduled

for delivery and received her refrigerator on 11/26/11 in good order. Mrs.

[redacted]’s contacted us on 3/19/14;

stating she had ice build-up at the bottom of the freezer. A service call

was scheduled for 3/26/14;

during the inspection the technician removed the ice build-up from freezer

drain, the refrigerator had a good temperature, and tested ok. Mrs.

[redacted] contacted us again on 8/04/14;

stating she had ice build-up at the bottom of the freezer. A service call

was scheduled for 8/06/14;

during the inspection the technician cleaned out the drain line and the

refrigerator tested up to the manufacturer specifications. At this time

we are unable to honor Mrs. [redacted]’s request to return or exchange

refrigerator; based on Mrs. [redacted]’s service history her refrigerator does

not meet the qualifications. We

attempted to contact Mrs. [redacted], however we were unable to reach her at

this time. If Mrs. [redacted] feels her

refrigerator is still not working properly we will need to schedule a service

appointment to determine if a replacement or repair is warranted.

If

we may be of further assistance, Mrs. [redacted] may contact Customer Service

at [redacted]

Kind

regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

This was incorrectly sent to me. I am not Mrs. [redacted] I am Mr. [redacted] which goes to show how Conns doesn't even know what they are foo by sending me information about a whole different complaint that has nothing to do with me!

Regards,

Business

Response:

The previous response

to Revdex.com# [redacted] was sent in error. Our

records show on 6/07/14, Mr. [redacted]

purchased a Corinthian Lowery reclining sofa and a Southern Motion Tango power

recliner with a limited 1-year manufacturer warranty on both items. Mr.

[redacted] also elected to have his items delivered bringing his purchase total

to $2,062.13. Our records indicate Mr. [redacted] was scheduled for

delivery on 6/09/14; at the time of

delivery Mr. [redacted] found the recliner was damage therefore it was refused but

he received the sofa in good order. Our records show Mr. [redacted]

received his new recliner on 6/18/14 in good order.

After reviewing Mr. [redacted]’s complaint we did not find where Mr. [redacted] has

contacted us regarding any issues prior to receiving his GE dispute on 7/14/14.

At that time Mr. [redacted] was advised we were unable to honor his request to

exchange or return his recliner; however he could contact our service department

to assess his repair needs. Mr. [redacted]

contacted our service department on 8/5/14 and a service appointment was

scheduled. Upon inspection the

serviceman found the A/C adapter was broken and Mrs. [redacted] also pointed out

tears on the bottom edges of both arms and scratches on cup holders. We attempted to contact Mrs. [redacted] on

8/18/14 to advise her that the scratches and rubbed marks were not covered by

the manufacturer’s warranty and had not been reported at the time of

delivery. The A/C adapter was covered

and shipped directly to Mrs. [redacted] we were advised the part was received by

Mrs. [redacted] and has been installed.

If we may be of further

assistance, Mr. [redacted] may contact Customer

Service at [redacted]

Kind regards,

Review: I applied for credit to purchase a computer from conns on [redacted]. So far I had made 3 on time payments. I have a credit monitor sercice and I've noticed that they havent reported any of my payments. So I dicided to call custumer service. I was bounced from representative to representative and no one was able to help me. Im only asking to fix a simple problemDesired Settlement: I'm only asking conns to correct the problem and correct my credit report.

Business

Response:

Thank you for the opportunity to respond to [redacted]’s

concerns regarding account #[redacted]

stated he has made three payments on the account; however, we are not reporting

the information to the credit bureaus.

According to our records, [redacted] signed a 30-month

retail installment contract on [redacted]. We have been reporting accurate information

to all three credit bureaus since the account opening date.

Please note it could take the three credit bureaus 30-60

days to update [redacted] credit file. We

are obligated to report factual information to the credit bureaus. If [redacted] believes we are reporting

in error, we ask that he fax a copy of his credit report to [redacted] for further review.

Review: We became Conns customers on 07/28/2014 by purchasing a Samsung washer and dryer. We received excellent customer service in the purchase process. On 09/20/2014, our dryer stopped drying clothes. We did not elect the Conns extended warranty, so we contacted Samsung. Samsung sent an A&E technician to our home on 10/03/2014. He informed that the computer board in the dryer needed to be replaced. On 10/11/2014, an A&E technician was sent out to install the computer board and the installation of the computer board did not fix the issue. The A&E technician advised that he believed that it was a heating element. He went to get the heating element, came back and installed it and that was not the problem either. The technician then stated that he believed the computer board they ordered was bad, so another order was placed. The same A&E technician came back out on 10/18/2014 to install the computer board and this did not work either. He contacted a process engineer, that had him continue to test the dryer. The process engineer stated that it could be the motor and submitted a request for a new motor. The technician disputed the process engineer, stating that the motor is working properly. At that time, the A&E technician suggested we contact Conns to request a new dryer, because there is definitely something wrong with this dryer. He stated that we will continue to have problems and once the warranty goes out it will start to cost us. We have previously contacted Conns in the process, and they have sent someone out during a time that we were not at home. I contacted them on 10/18/2014 and they advised that they could send someone out on 10/25/2014. On this contact (10/18/2014), the agent I spoke with was rude and spoke over me several times. We have filed a Revdex.com complaint on Samsung and spoke with someone from their president’s office and they are still scheduled to come to our home on 10/25/2014. They are still trying to install different parts and figure out the issue. The fact that the A&E technician suggested that we replace this dryer as soon as possible, because we will continue to have problems really scares me. I have been unable to dry clothes in my home for over a month. This is costing my family money and time. My husband and I have made several calls to Conns and Samsung. My husband has gone to the Conns location and spoken with the manager and received no resolution. I am really pleading for your assistance in this matter. I am requesting a replacement of my washer and dryer as they were purchased as a set. I do not want any Samsung products. At the very least, I am requesting a replacement of my dryer. Again I do not want a Samsung product.Desired Settlement: I am requesting a replacement of my washer and dryer as they were purchased as a set. I do not want any Samsung products. At the very least, I am requesting a replacement of my dryer. Again I do not want a Samsung product.

Business

Response:

Thank you for the opportunity to

respond to Mrs. [redacted] complaint.

Our records show on 7/26/14, Mr. [redacted] purchased a Samsung washer and

dryer both with a 1-year limited manufacturer’s warranty.

We received Mrs. [redacted]’s

complaint and found she placed one service call with Conn’s on 10/10/14,

stating the dryer is not heating. A service appointment was scheduled for

10/25/14; however Mr. [redacted] informed the technician that another company was

scheduled to complete repairs therefore the service order was cancelled. We

have no indications of any issues Mrs. [redacted] is experiencing with her

washer.

At this time Mrs. [redacted]’s washer

and dryer does not meet the qualification for an exchange. Mr. and Mrs. [redacted]

have been made aware that a Conn’s technician would need to come out and assess

the dryer to determine if the unit can be repaired or if an exchange is necessary

under the Terms and Condition of the manufacturer’s warranty. Mrs. [redacted]

may contact Conn’s service department at [redacted] to schedule an

appointment to have a technical assess her dryer.

If we may be of further assistance, Mrs. [redacted] may contact

Customer Service at [redacted]

Review: We bought a dish washer from Conn's on February 11, 2014. We used it twice, by the second time we used it we noticed the dishwasher was leaking and my wood floors were wet. I contacted Conn's and they said the earliest they could get someone out to look at the dishwasher will be on February 25, 2014. I explained my concern about the wood floor in the kitchens getting damaged and needed them to fix it as soon as possible before it damaged my wood floors in the living room as well.On February 25, 2014, Mr. [redacted] came over to look at the dishwasher and he stated that the water line on the dishwasher was not tight during installation. He also stated that Conn's will pay for the damaged floors. He took pictures and videos and said that he will forward them to Conn's and that they will contact me in 24 hours. He also stated that he couldn't turn the hot water valve to the dishwasher because there was a leak, which was damaged during the installation of the dishwasher. He said we needed to fix it before they could do anything. That was fixed the same day, since we were promised contact within 24 hours. However, the dishwasher continued to leak. Waited until March 3rdand we had still not heard from anyone. Called Conn's to find out what was going on. All they could tell me was that my ticket was closed on February 26th, without even contacting me, because they said it wasn't a service issue and it was a delivery issue. Expressed my concern again about my kitchen and living floors getting damaged. The employee stated that all she could do was open another ticket and they will contact me within 72 hours. On March 6th, contact Conn's again and was told by the representative to have patience. I explained that I was told 72 on March 3rdand I really needed the dishwasher fixed, because my floors kept getting damaged. The representative asked me again to have patience and they will try to expedite the issue and to allow 24-72 hours again.Once again gave them enough time and contacted them on Friday, March 14th. At this time they tell me they can't do anything because it wasn't a delivery issue and it wasn't a service issue. I explained how I was being bounced around and nothing was getting done and all was asking is for them to fix my dishwasher and now fix my floors. The representative asked me to allow 72 hours and that all they could do was open another ticket. By this point I was very frustrated, I asked to speak to a manager and I was told that they couldn't let me speak to a manager because it was a service issue. Then she said she'll transfer me to a supervisor in Austin, TX and they should be able to help me. I spoke to Mr. [redacted] stated since it was the end of the week he didn't have anyone available, but will make sure to send someone by the beginning of the following week. He also stated that he will send me an email over the weekend to let me know if someone will be over to look at the dishwasher. I expressed my concern about the floors to him as well and asked him to please expedite the issue. He provided me with a direct number.On Wednesday March 19thcontacted Mr. [redacted] since I had not heard from him by email or by phone. I explained to him that I didn't know what to do anymore. We have gone through so many towels trying to keep the floors from getting more damaged. His reply was that he will have someone come over the very next day, Thursday March 20th. On Friday March 21stcontacted Mr. [redacted] once again and explained how frustrated I was with the whole situation and couldn't believe that my floors were so damaged already and they were still not taking any actions. Mr. [redacted] then pretty much started screaming at me and pretty much saying that we were using the dishwasher on purpose. I stated we only used it twice and I've been actively calling and every single time I have mentioned my concerns about the floors, but they had not made an attempt to fix or even come take a look at the dishwasher. Mr. [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

What I will like Conn's to do is:-Take the dishwasher back-Return the full purchase price including the warranty and-Fix my wood floors in the kitchen and the living roomPlease help us file this complaint and resolve the issues.

Business

Response:

Our records show on 2/11/14, Mrs. [redacted] purchased a Samsung dishwasher with a 48-month Repair Service Agreement from us. Our records show Mrs. [redacted] was scheduled for delivery and received her dishwasher on 2/12/14. Our records show on 2/21/14, Mrs. [redacted] contacted us regarding her dishwasher; stating the unit was leaking water from underneath. A service call was set-up for 2/25/14; during the assessment the technician found the dishwasher line was not connected properly and the unit could not be cut off completely due to the valve under the sink could not be turned off completely. After reviewing Mrs. [redacted]’s complaint we are unable to determine if the valve was damaged during the initial delivery or the days prior to Mrs. [redacted] contacting us for service therefore, her claim was denied.

Review: all my furniture was damaged during delivery. I have tried a number of times to resolve this issue. they keep avoiding the problemDesired Settlement: Replace, or refund and remove all items purchased, or remove a large % off of my account

Business

Response:

Thank you for the

opportunity to respond to Mr. [redacted] complaint. Our records show

on 6/22/14, Mr. [redacted] purchased a Harrison king bedroom

set which consisted of eight pieces; headboard, footboard, rails, dresser,

mirror, (two) nightstands, and chest. Mr. [redacted] purchased a Saddle

reclining furniture set which consisted of three pieces; reclining sofa,

loveseat, and recliner. Mr. [redacted] purchased a Serta Aim plush king mattress,

(two) king/twin XL box springs, (three) Kingston center chairs, Tucson TV

console, a 50” Samsung Smart LED TV; with Mr. [redacted] purchase he received

(three) free 32” Haier LED TVs and elected to have his items delivered.

Mr. [redacted] was

scheduled for delivery and received his bedroom furniture, mattress and box

springs, Kingston chairs, TV console, all (four) televisions, Saddle reclining

sofa and loveseat on6/26/14 in good order; however during delivery Mr. [redacted] refused the

recliner because he found the Saddle recliner was damage. Mr. [redacted]’s

delivery was completed on 6/30/14; Mr. [redacted] received his

Saddle recliner in good order. Mrs. [redacted] signed the delivery ticket

acknowledging all items were received in good order.

After researching

Mr. [redacted]’s complaint we found he contacted us on 7/10/14 which was 14-days after his initial delivery; stating one of

his box springs bottom dust cover was torn, his bedroom furniture, his sofa and

loveseat was scratched, and the rails were delivered without screws and falling

off frame. A service call was set-up on 7/30/14; upon the inspection the

serviceman did find multiple items had been damaged. We attempted to

contact Mr. [redacted] on 8/04/14, to advise him the

damages were reported two weeks after delivery and although they were

noticeable we are unable to determine when the damage occurred since they were

received in good order. At the time of purchase Mr. [redacted] received a

copy of Conn’s Return and Exchange Policy which states: A $129.00 exchange fee will

be charged on all exchanged merchandise unless original merchandise has been

inspected by a Conn’s service technician and is found to be defective or the

original merchandise fails within 24 hours of delivery or 72 hours if purchased

with a Retail Service Agreement (RSA). Mr.

[redacted] did not contact us in a timely manner regarding the damages reported

therefore we are unable to honor his request to return or exchange the items

purchased.

If we may be of

further assistance, Mr. [redacted] may contact Customer Service at 1-877-358-1252.

Kind regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards, As Conns service center is aware, I had my son open the house to allow the delivery of the Items. My Mother was admitted to the hospital and was in ICU. I had to leave immediately to go see her. This was in South Carolina. Upon my return is when I found the damage to the items and called them to exchange these items. They was the one to set up inspection date not me. the have delayed the exchange and repair. They offered me 200 discount . I informed them I did not buy scratch and dent items and I refuse to pay for these items. They will exchange or come get these items. I have continued to pay to protect my credit ,however if this issue is not resolved buy October I will stop future payments and contact an attorney. Best regards, [redacted]

Review: I bought a stove from Conn's over a year ago. I paid them off within the 6 months so, I wouldn't get charge the interest. GE were then ones that financed it. I got a phone call from Conn's saying I owe on the stove I paid off. I have my receipt showing I have a zero balance. I called GE Money who originally financed this stove.Desired Settlement: I just want them to get this straight. I made sure I took the time to go & paid every month. Why would they wait till May of 2014 to start calling. I paid this OFF in Sept. of 2013. The bill had to paid off by Oct. of 2013. I purchased the stove in April 2, 2013. I will NEVER buy anything else from CONN'S any more.

Business

Response:

Thank

you for the opportunity to respond to Mrs. [redacted] concerns regarding account

#[redacted]. According to our records Mrs.

[redacted] signed a 24-month retail installment contract with Conn’s on

April 2,

2013. That contract included a 6-month no-interest

promotion.

The

balance due by the end of the 6-month no-interest financing offer totaled

$797.12. This included the invoice total

of $779.30 as well as $17.82 due for property insurance. Mrs. [redacted] remitted 5 payments during the

promotional period totaling $550.00 leaving a balance $$247.12 remaining on the

account.

Mrs.

[redacted] did not receive communication on the account balance because she

remitted the payments totaling $550.00 during the promotional period and the

account was paid current. The next payment was not due until on the account

until May 5,

2014.

The

current balance on Mrs. [redacted]’s account as of May 9, 2014 is

$434.49. Please note the payoff balance

on the account updates daily. If Mrs.

[redacted] would like to remit the payoff balance, she would need to call the day

she plans to pay the account in full for an up-to-date payoff quote.

Review: On the afternoon of Sunday May 17, my husband and I purchased an ** 65" Television from Conn's in Corpus Christi. It was loaded into our vehicle by our salesman, [redacted], Jr. and we returned home. Upon arriving at home we unloaded the television and placed it in our living room for installation the next day. On Monday afternoon my husband opened up the television box, and we found that we had been sold a television with a broken screen. We immediately called the store, but could never get a manager to speak to us on the phone. We were placed on hold numerous times, only to have the line get "disconnected". My husband then called customer service, and spoke to a representative who told us that we could return the TV to the store since it had been less than 24 hours since our purchase, but she told us that she would need to contact the store to inform them of the issue. After waiting a few minutes, the representative came back on the line, and the line immediately got "disconnected" again. My husband called back immediately, and the new representative told him that there was nothing they could do to help us and that if we wanted the television repaired, we would have to contact the insurance company and file a claim to have the television repaired. We were told that since we chose to take the TV home it was not their responsibility. I then called back and requested to speak to a supervisor about the issue, and was told again that since we signed their "Pick-up" form to take the item home, and not have it delivered, it was no longer their responsibility. I also explained that we were never told that delivery was required in order to insure that we receive quality merchandise, and was told that delivery is not required, but if we didn't have it delivered, it was our responsibility not theirs. If we would have known that delivery was required in order to insure working merchandise, we never would have purchased an item from them. I was told that we should have opened up the box, taken the television out, and inspected it before taking it home, and since we didn't there was nothing they would do to guarantee that we were receiving a quality product. A 65" television is not an item that is easily inspected in it's packaging, or removed from packaging and placed back after inspection. We wrongfully assumed that Conn's had sold us a good working television, and we are now stuck with a very expensive television that was sold to us in broken condition, and Conn's refuses to do anything to correct the situation. All we were asking for was an exchange for a new, WORKING television, but they refused any assistance, and have completely refused to honor any kind of sales warranty or guarantee. By requiring that their customers sign their "Pick-up" form before they release the merchandise, it seems they have found a way to sell broken and damaged merchandise and place the responsibility on the consumer and insurance company to repair or replace the broken items.Desired Settlement: We would like to return the television for a full refund, and cancel all business transactions with Conn's

Business

Response:

Thank you for the opportunity to respond Mrs. [redacted]’s

complaint. Our records show on 5/17/15, Mrs. [redacted]

purchased a ** 65” Ultra HD Smart 3D LED TV with a 49-month Repair Service

Agreement w/Accidental Damage. Mrs. [redacted]’s signed invoice indicates at the

time of purchase he acknowledged she was provided a copy of the RSA &

ACCIDENTAL DAMAGE brochure and that she understood the coverage associated with

the product. Mrs. [redacted] elected to pick up her television from our

Corpus Christi, TX location store #**. Mrs. [redacted] signed her invoice

verifying her item was received in good order. Our customers are given

the opportunity to inspect their product prior to leaving the store. Mrs.

[redacted]’s signature on her pick up slip acknowledges that she thoroughly

inspected her merchandise for damages for an exchange or price concession would

not be authorized for damages discovered once the product leaves the warehouse or

store. Once the product has left the store we are unable to determine

when the damage may have occurred.

Mrs. [redacted] has been contacted and made aware she will need to

contact service to have her television assessed for further assistance.

At this time we are unable honor Mrs. [redacted]’s request to exchange/return

her unit.

If we may be of further assistance, Mr. [redacted] may contact our

Customer Service at 1-877-358-1252.

Kind regards,

Review: I called Conns on [redacted] to payoff my appliance ,I asked for the payoff which the rep gave $1,267.98 ,this is the payoff that the rep gave me ,I asked if I had a payment on file already set up for payment to come out ,the rep stated no ,well this payoff posted then another payment came thru for $130.64 pending for [redacted] which I set up on [redacted]-this is the [redacted] payment .So I contacted Conns they told me they would research and they never did ,so I placed a stop payment on the payment so when I did this they started calling me asking for a payment I contacted them and let them know I payed off the account on [redacted] so how can I owe this payment they were like we will review the call to see if we were wrong with the payoff,well days went by everytime I CALLED IT WAS A DIFFERENT LIE no one was trying to help me they just wanted my xtra funds,I received a email from lady named [redacted] saying Review [redacted]- payment made on [redacted]- returned on [redacted]- which cause to account to re-open. I will mail customer payment history. The is no overpayment customer owes balance. Now I never missed a payment yet receive a payment history she lied they did sum fraud to make me look bad .So I keep getting collection calls along with late fees and possible hurting on my credit score due to their negligence ,So I posted a ck for [redacted] for $130.64 the guy said he will send for late fees to be removed which I don't believe cuz all the bullcrap from my payment mishaps ,ticket#Desired Settlement: I need my payment that set up for [redacted] to be canceled for them to take their lost if their agent gave wrong payoff ,own up to their mistakes stop tryn to screw people . I want my late fees credited for my inconvience

Business

Response:

Review: set up auto bill pay to start at end of May. Conns took mone out of bank account twice in April after telling them not to. I was assured this would stop and told customer service not to take it out anymore. Well as of today March 7, 2015 it has happened a third time causing three overdrafts to my bank account and an extra 87 dollars in overdraft fees.Desired Settlement: Refund of charges and reimbursement of overdraft fees immediately....this is the only acceptable resolution and no more withdrawals from my account henceforth. As going through customer service has been a waste of time on 2 occasions for this.

Business

Response:

Thank you for

the opportunity to respond to Mrs. [redacted]’s concerns regarding account #Mrs.

[redacted] stated she set up auto bill pay to start at the end of May and Conn’s

took the payment in April causing her account to overdraft.

According to

our records, Mrs. [redacted] has not scheduled the automatic payments through

Conn’s webpay service. The last payment

we received on Mrs. [redacted]’s account was a check in the amount of $181.79;

however, that check was returned by her financial institution due to NSF. We are unable to refund the NSF fees Mrs.

[redacted] is requesting. Mrs. [redacted]

will need to contact her financial institution concerning the NSF fees. We have attached a copy of Mrs. [redacted]’s

payment history for her records.

We value Mrs.

[redacted] as a customer and appreciate her bringing her concerns to our

attention. Thank you,[redacted]

Check fields!

Write a review of B And B Movers

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

B And B Movers Rating

Overall satisfaction rating

Description: Movers, Movers - Office, Moving & Storage Company, Moving Services - Labor & Materials, Moving Supplies, Packing & Crating Service, Relocation Service, Storage Units - Household & Commercial

Address: 3340 Forest Blvd, Jacksonville, Florida, United States, 32246

Phone:

Show more...

Web:

This website was reported to be associated with B And B Movers.



Add contact information for B And B Movers

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated