B And B Movers

Review: Paid off an account early on June 6th and called twice to make sure no other action was required from myself and was told twice no I did not need to do anything. I had set up month payments to pay on the 15th each month and for a zero balance account they debited $150.00 from my checking account. When I called the first time they told me that it would be back on my card in 24-72 hours. when it wasn't I called back and was told yet another thing, this went on each time I call and each time I was told something different regarding my refund. Finally today for the second time they have told me the check is in the mail and changed the mail date.Desired Settlement: I want my money, they have had $150.00 for 18 days and no seems to care that it was their mistake and should make every effort to correct this immediately.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] concerns regarding her account. Mrs. [redacted]

stated she scheduled an automatic payment for the 15th of each month to a closed account and she

would like a refund of the last payment that was processed.

According to our records, Mrs. [redacted] has two accounts

with Conn’s.

Mrs. [redacted] signed an 18-month retail installment

contract on November 16,

2013 which created account #[redacted]. Mrs. [redacted]

paid this account in full on June 6, 2014. Mrs. [redacted] also signed a 32-month retail

installment contract on December 20, 2013. This

contract created account #[redacted]. The $150.00 payment Mrs. [redacted] scheduled

to process on the 15th of

every month was applied to account #[redacted] which still has an outstanding

balance.

Our records further indicate a refund check in the

amount of $150.00 was requested on June 16, 2014. Mrs. [redacted]'s refund was processed and a

check in the amount of $150.00 was mailed to the address we have on file for

Mrs. [redacted] on July 1,

2014.

Please note, it can take up to 30 calendar days to process an

overpayment refund on an account.. The payoff amount and account information

must be verified before we can release the refund check. We must also confirm

the payment has cleared the customer's financial institution before a refund for

overpayment can be processed. If Mrs. [redacted] does not receive her refund check

in the mail within 7-10 business days, we ask that she contact us directly so we

may track the check.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Their process is ancient and needs to be revised because when a overpayment takes 20 days to be returned but it only takes them 1 minute to debit it from an account the math just doesn't add up.

I received my check but why should I have to wait.

Review: I purchased a 70inch 3D LED [redacted] TV from Conns and it is defective. It has a constant line that runns and shoots down the middle of the screen. It is only 4 days old and they will not allow me to exchange it for a working one. I am told I have to pay 15% to restock the item. I was told verbally by the salesman [redacted] that I had 15 days to exchange and 30days to return the item. I do not believe I should have to pay 300.00+ dollars to replace an item they sold that was faulty. I have thier repairman coming out in two days and have to pay 89.99 just to have him look at the item. I just want what is fair and to exchange it for a working one of the same model. I am currently looking for represetation as I am a person of priciples and will pay more than the 300.00 to have this handled correctly. I have been a costumer of this comapny for years and feel this is rediculous for them to not replace the broken item.Desired Settlement: exchange without a charge to do so.

Business

Response:

Thank you for the opportunity to respond to [redacted] complaint.

Our records show on **/09/14, [redacted] purchased a 70” [redacted] 3D Smart

television with a 1-year limited manufacturer’s warranty and elected to pickup

his television from our [redacted], ** location.

We received [redacted] complaint and found he contacted our

service department on **/13/14 stating small raindrops shapes appears from top

of screen going to the bottom. A service

appointment was scheduled for **/15/14; upon inspection the technician

contacted the manufacture to assist with the repair needs. Our records show on **/17/14; we submitted a request to the manufacturer for a possible exchange

however; the manufacturer is requesting additional information for further

review.

Although we have not received a response from the manufacturer, as

a gesture of good will Conn’s is willing to exchange [redacted] television. [redacted] may visit his nearest Conn’s location to initiate the exchange. We

sincerely apologize for any inconvenience [redacted] experienced as a result of

the delay.

If we may be of further assistance, [redacted] may contact us at [redacted].

Sincerely,

Business

Response:

Thank you for the opportunity to respond to [redacted] additional

concerns. Our records show we have

confirmed the exchange with [redacted] and his delivery is scheduled for **/6/14.

.

If we may be of further assistance, [redacted] may contact us at

###-###-####.

Sincerely,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I would like to add that Conns charged me 80.00 to deliver the replacement TV to me. Conns only agreed to replace the TV once [redacted] admitted fault and offered a replacement. I would also like to add that I have been a customer of Conns for three years and have never missed a payment. I cant believe I had to pay them to replace something that was faulty from the start. I beleive that it was only the Revdex.com and attorney genereal complaints that I filed that got this taken care of. I thank you for your involvement.As a note of good will Conns should call [redacted] and reference claim [redacted] for the raplacement TV. [redacted] will deliver on Thursday and will not charge them a delivery fee. Im glad I could help them offset any expense. Best, [redacted]

Review: Bought a [redacted] washer and dryer on [redacted] with a extended warranty, Called in on [redacted] to the service department to have a tech come look at my washing machine because it will not do a complete load of wash, Trips out on a (dc error message) which means out of balance. As of today [redacted] I have had 4 parts replaced and 6 Service Tech calls and still have a washer that does not work, Still cannot get the machine to finish a wash cycle, Still receiving dc error message. They have replaced the main control board, The Motor, The Gear Box Assembly, The Clutch Assembly, Now after they told me they were going to replace the machine they sent out another tech and ordered more parts (Some Springs), Per my extended contract it states that if they come out more then three times for repairs or the repairs extend passed 30 Days the appliance would be replaced. Cannot get a direct answer from anybody. I have spent a average of 60 dollars per week at the Laundry Mat, In 10 weeks is $600.00 bucks. I WANT A NEW WASHER NOW.Desired Settlement: I will deliver the old machine and pick up a new one of the same price I paid for my machine or refund my money for the washer, warranty and insurance. The total refund would be ($1497.45) refunded to my account plus $600.00 buck for having to use the Laundry Mat for 10 weeks. Grand total $2,097.45 refunded. [redacted]

Business

Response:

Thank you for the opportunity to respond to [redacted] complaint. Our

records show [redacted] purchased a [redacted] washer and dryer with us on [redacted]

with a 36-month repair service agreement. We have contacted [redacted]

regarding his concerns and based on his service history we have agreed to

exchange his washer under the terms and conditions of the agreement. [redacted]

is aware of the approval and will visit his nearest Conn's in the morning

to reselect another washer. We would like to apologize to [redacted] for the delay, and thank him for bringing his concerns to our attention to ensure they are properly addressed.

If I maybe a further assistance [redacted]

may contact me directly if he has any additional questions or concerns

you may contact me directly at [redacted] ext [redacted].

Kind regards

Review: My husband and I have been going back and forth with Conns ever since we signed the contract in May of this year. We declined/removed extended warranties for the products we purchased. After speaking with 10-15 employees (District and [redacted]s included) from Conn's, the problem still isn't solved. Everytime we call the Lake Worth, TX store, we have to explain the situation again, and again and again. The last time I spoke with the [redacted] (Now [redacted]) he said the current contract would be closed and a new one would be open, one that's removing the warranties, which would bring the balance down, which would decrease the monthly payment. We are still waiting for that Manager to call us back. I called and spoke with [redacted] from the Corp office today. He said he didn't see notes in the system stating that and doubts that Conns would do anything like this. He advised that we should make a payment to bring the account current, and the past due will be rolled to the back of the loan. I told him, his notes are old and we are way past that at the local store. He advised that I call the Lake Worth, TX store and resolve it. I called Lake Worth, TX store and spoke with [redacted] and [redacted] barely knew what was going on, so again I explained. He said he will pass my information on to the Manager and to have the Manager call back. I advised [redacted] that we are still waiting for the Manager to call us from when we spoke with him about a week ago, I'll hold for the Manager. Well, [redacted] disconnected the call. I called right back within 30 secs and spoke with another Rep and asked for [redacted], the new rep said [redacted] is in a meeting. I told the rep, I just got off the phone with [redacted] within 45 seconds ago. He said if I can leave my info, he will have [redacted] call me back after he's out of the meeting. Still waiting....Desired Settlement: We would like done, what the [redacted] (now [redacted]) said would be done; close old contract and start a new one with the corrected/updated balance, monthly payment, warranties being removed and negative credit reporting removed and cleared.

Business

Response:

Review: Back in [redacted] of this year, I went and got a stove and refrigerator from Conn's off of [redacted] in Waco. It took 3 weeks to deliver the refrigerator and took about 4 or 5 weeks to deliver the stove, they were brand new. When they delivered the stove they scratched it up. A guy from Conn's called two days afterwards and asked how everything went, I told him that when the delivery guys delivered the stove they scratched it up, he told me he would do something about it. He called the next day and wanted to know if I wanted a new stove or if I would take 10% off of the scratched up stove. I told him the 10% would be fine that I had already waited a month for the stove and I needed it. Well 3 months later and I looked at my statements they sent out and I still had not seen anything. I contacted them on the 4th month and wanted to know why I hadn't received my 10% off. I had to talk to 10 different people all the way from Texas to California because they told me I needed to contact customer service and it ended up being a parts place. They call me 4 to 5 times a day and I had to explain my story every time someone called. I spoke to a [redacted] and she said she would get it handled. Well come the 5th month, I didn't receive a statement this time, and I still have SEVERAL calls a day from them, ranging from 7:30 am to 8 pm. When they called one time, I spoke to someone about it AGAIN and they told me there was nothing they could do for me. They have been rude every time I talked to them, and they have now lied to me TWICE. I went to go fill out a form to return the stove and they are going to put it on my credit that it was repoed. So either way I go, my credit gets hurt because I'm not paying for it or if I do turn it in, it still hurts my credit. I feel like if I wouldn't of been lied to and would have been treated fairly this wouldn't of went against me and I wouldn't be complaining to you and being harassed by Conn's.Desired Settlement: All I have asked Conn's for is for the 10% off. Granted it's only 40 dollars off my account, but it's the principal in the matter and that they have now lied to me TWICE. At this point, I would like for them to just pick up the stove, give me my money back that I have paid towards the stove, and remove it from my account. I will continue to pay for the refrigerator but I feel like at this point they won't stand behind anything they say anyways. I will go purchase a stove elsewhere.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted]'s complaint. Although we have been unsuccessful in our attempts to contact Mrs. [redacted], Conn's has agreed to honor her request and credit her account $43.30.

If I may be of further assistance, Mrs. [redacted] may contact me at ###-###-####.

Review: I purchased a dining room set that included the table and 6 chairs. The sale's person ssked me if we would like to add insurance to the dining room set and we said yes. Now our dining room set has been damaged and a conns representative went to our home about a month ago and deemed it completely damaged. He went on to say that we could go to the conns store to puck out another set. The next day we went to pick out another dining room set and the manager said the we inly had a 200 hundred dollar credit, because the sales representative only put insurance on the table not the 6 chairs. How is it the consumers fault that the representative only put the insurance on the table and not the chairs. How in their right mind will do this? I have been dealing with multiple departments throughout the company, but they all just give me the run around. The last couple of people that I have dealt with hsve been degrading and flat out rude. The original order also stated that I was given a knife set and I never received anything. Finally, there is no table that Is worth 200. I just want what was promised nothing more or nothing less.Desired Settlement: Offered a replacement dining room set.

Business

Response:

Review: I purcahsed a lawnmower and I have a warranty. the warranty said they would replace the mower if it had to go to service 3 times in a 3 month time period I have taken the mower to them six times and they refuse to replace the mower. and I cannot speak to anyone that can be a help like a manager or district manager. the service repair called and left a msg. telling me to run the mower out of gas every time I use it to stop the problem. REALLY!!!!Desired Settlement: A New Lawnmower as promised or a refund !!!

Business

Response:

Review: My refrigerator broke on [redacted]. we called the service department and parts were ordered. My husband and I were patient when we were told the parts would take 10 days to get in. We patiently waited and still gave a couple of extra days before we started calling to inquire about the parts. We called almost on a weekly basis to check up on our parts and always got tossed around between departments. We were told several times that we would have a manager/supervisor call but not one ever contacted us. I have spoken with several people at the Beaumont call center but no one was ever able to provide us with a straight answer. The situation was always referred to the service department. [redacted] in the service department was suppose to have contacted us but never did. [redacted] in customer service was suppose to have called us on [redacted] and NEVER did. On [redacted] we were told that the parts were in but they were located in a warehouse in Harlingen, Texas and had to be sent to San Antonio and then sent to the service repair man. I called again after [redacted] but never got any answers. I have a 1 year old and a 7 year old that I have to cook for. Every day for the last month I have had to go to the grocery store to purchase the rations that I am going to cook for the evening. And then toss the left over because my appliance doesnt function. This is COMPLETELY ridiculous. Once an actual month went by we requested we get a replacement refrigerator NOW all of a sudden a repair man is calling saying the parts are in. I need my refrigerator replaced. I no longer feel I should have my appliance fixed and then have to go through this situation again. In the repair service agreement it states that (iv) the total time to repair the product from the date of the initial service call exceeds thrity days, or (iv) it is unable to repair after 3 service attmpts then FWSC WILL PROVIDE a replacement product with equal or similar features and functionality. I need my refrigerator replaced. We have been more than understanding and patient with CONNS and do not deserve to be treated like this. We are not asking for anything else than what we are entitled to.Desired Settlement: I need my appliance replaced. With a product of equal funtionality.

Business

Response:

Review: I called on Monday morning for service on a refrigerator I had purchased from them and paid extra money for an extended service policy also and the lady I talked with , I though was transferring my call to their service department , did not , she hung up, and I had to call back to find out what was going on! Then the lady I spoke with this time said it would be within 24 to 48 hours , I would get a call to schedule an appointment to come service my refrigerator. And it was near the holiday and I mentioned that to her and she said they were working the holiday. So I said ok and concluded the call. Over 72 hours and heard nothing from them to schedule an appointment. after 48 hours I called them back and was told my service was pending, pending what I ask! Pending on finding someone in my area to come service my refrigerator. Over 72 hours now and nothing, called back same old answer no place to store my food now and the lady I spoke to there really didn't care if I got it fixed or not! I paid hard earned money for this refrigerator and the for their extended service policy and they don't really care! And looks like I will be looking into third party assistance in this mater! Thank you for your help , and post for others to see this to warn them of doing business with Conn'sDesired Settlement: Refund all my money this refrigerator and taxes and for extended service policy money I paid for this piece of junk refrigerator and their lousy service!

Consumer

Response:

Has not been resolved, has not been fixed ! sent people out to fix and they were looking for reasons not to have to fix to blame for the fault of it's failure! Will seek third party assistance this week in this matter, as I have not heard from them, I called the person that came out and she was complaining about how wet it was around my yard and that they would not come back out, and had she paid attention to weather, as we had gotten a considerable amount of rain! Had they gotten hold of me before they left I could have told them to come after it has dried out and to schedule an appointment for a better time, and I did tell them that it was very wet, and they said they were already on the way here when they did get make contact with me! Being considerate when here then doing an about turn after they had left and being very inconsiderate of the matter! Lousy service you get after you pay for it , they got your money and could careless, they are two faced dealing representative's and employee's!

Business

Response:

Review: I, [redacted], and my husband, [redacted], purchased a Samsung washer and dryer which was delivered on 1-**-14. The total cost for these items, support accessories, and delivery was $1644.94. On the delivery day, we noticed a dent in the washer door and a tear in the tile flooring. We tried to catch the delivery team, to no avail, as they had left the area. My husband has been calling daily since, placing the first call immediately on 1-**-14.He has been given the "run around" ever since. He even called the corporate office, was told "the situation will be addressed with 72 hours. Four days later, he calls corporate again only to be told the same ridiculous story about the "72 hour turn-around time, which will begin allover again". I love the washer, but I don't think it is an easy fix, since the door has a computerized locking mechanism. If this is how Conn's does business, I guess they really are "cons". I would like for Conn's to fix the floor in my newly constructed home and replace my washer. At the least, fix my floor and give me a monetary discount for the damaged washer.Desired Settlement: I would like my tile floor fixed and my washer replaced.

Business

Response:

Case # [redacted]

Thank you for the opportunity to respond to [redacted] complaint.

Our records reflect that [redacted] purchased a washer on 1/**/14 which was

delivered on 1/**/14. On 2/**/14 we show that [redacted] contacted us regarding a

dent in the washer. However, the call was cancelled because dents are not

covered by the repair service agreement. Although we’ve been unsuccessful in

our attempt to contact [redacted] we have agreed to exchange the washer. A voicemail

was left for [redacted] to contact our office if she has any additional concerns. [redacted] may contact the purchasing

store to schedule pickup and delivery to receive her new washer.

Furthermore, regarding [redacted] property damage claim, the 3rd

party vendor that completed this delivery has contacted [redacted] regarding this

matter, which is currently in processing.

If we may be of further assistance, [redacted] may contact us

directly at [redacted].

Kind regards,

Conn’s Customer Relations

Review: I pur[redacted]d a dishwasher on 2/17/2014. I paid for install it was installed on 2/21/2014, however they didn't secure it when they installed it. I realized it was not installed properly on 2/27/2014 and reported the problem immediately. I called customer service and they routed me back to [redacted] in the wharehouse locally so since then I have been calling him. Well I have called and called and called and here it is April 17, 2014 and it is still not fixed and no one seems to be doing anything about it. I have spoken with the store manager [redacted], the assistant store manager [redacted], the manager over delivery [redacted], and there is a ticket #[redacted] on it with customer service. They will not tell me who is in charge of this or whom I can speak to get this resolved. Since they didn't secure it, the top of it were the controls are got all scratched up (deep gouges). They came out and took pictures on March 7th, 2014 and offered me 10% off or a new dishwasher. When they left on March 7th, 2014 they told me not to use the dishwasher. I have called again today and threatened legal action if this was not taken care of. They also took my old dishwasher that partially worked so even if I wanted to have my old one put back in so I had one to use I don't have that option.Desired Settlement: I want the damaged dishwasher replaced with a new one, I want my install charges refunded, and some kind of compensation for being without a dishwasher for over 2 months since Conn's took mine and have now taken their sweet time fixing their mistake.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] complaint. We show on 2/17/14, Mrs. [redacted] purchased a LG

dishwasher with a 48-month Repair Service Agreement Plan. After further review and research, we show on

4/26/14, Conn’s agreed to issue Mrs. [redacted] an exchange for the dishwasher

and refund her installation fee. We sincerely apologize to Mrs. [redacted] for

the experience she had and any inconvenience caused as a result of the delay.

If we may be of further assistance, Mrs.

[redacted] may contact Customer Service at 1-877-358-1252.

Kind

regards,

Customer Relations

Consumer

Response:

l would still like an additional compensation for my 2 months of being without my dishwasher when your company took mine and gave me constant hassle and run around in settling this one. My damaged dishwasher was replaced however my installation charges have not been refunded. I will be satisfied with their 10% back guarantee you offer for price matching times 2 for the 2 months. That's would be $160 I feel this is very fair along with refunding my installation charges and the replacement which has already happened.

Review: I purchased a living room suite in January 2014 from Conn's, The rocker recliner had to be replaced 3 times, due to quality issues.Within two months the sofa started to fade from brown to a light gray, and was flaky looking, this is a leather sofa. I had started calling Conn's to see about a replacement, in February 2014. They finally sent some one to look at leather sofa in May 2014. The furniture is poor quality and the service is really poor, I had talked to about 20 different personnel with Conn's. I finally had to stop making my payments, just to get Conn's to reply to my request to replace the sofa.This has taken almost six months, completely unacceptable.I will never purchase another item from them again.Desired Settlement: Replace sofa, with a new sofa or come pickup all items I purchased from Conn's

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted] complaint. Our records show on 12/18/13,

Mr. [redacted] purchased a Corinthian Lowery reclining furniture set which

consists of three pieces (sofa, loveseat and recliner) with a 48-month

FurnitureGard Plan. On 4/29/14, Mr. [redacted] contacted us stating leather on the

sofa is turning white. A service call was scheduled for 5/15/14, upon

inspection the technician found seat cushions covers were discoloring. Although

discoloration is not covered under the Terms and Condition with the

FurnitureGard Plan that was purchased, Conn’s agreed to exchange Mr. [redacted] sofa as a good will gesture. Our records show on 6/13/14, Mr. [redacted] was

scheduled for delivery and received his sofa in good condition. We sincerely

apologize for an inconvenience Mr. [redacted] experienced during this process.

If

we may be of further assistance, Mr. [redacted] may

contact Customer Service at [redacted]

Kind regards,

Review: I bought washing machine February 2013 and bought service warranty. Tech came out on June 6 2014 .He told me he fix the washer and left. Well I went to see if washer was washing was not. I call customer service June 6 they state someone would come back out on June 7 2014 did not call customer Service again on 7 of June. Spoke with 4 Reps they just played music chairs passing me around. Never could speak with Supervisor stated all in meeting and that's everytime I call.Im bedridden and need my clothes wash daliy.The Reps are unprofessional laughing and hanging up on me.I paid and am paying for an appliance I cant use and they are not trying to fix my problem at all.Desired Settlement: I want a new washer this washing machince should not have went out its just a year old. And its obvious they cant fix the problem the Tech don't know what hes doing. It a sham.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] complaint. Our records show on 12/10/12, Mrs. [redacted] purchased a Samsung washer with a 24-month Repair Service Agreement, a washer hose, and delivery totaling $920.03. Our records indicate Mrs. [redacted] was scheduled for delivery and received her items on 12/11/12 in good order. Our records show Mrs. [redacted] contacted us on6/03/14 regarding her washer; stating the washer will not engage during the wash mode. A service call was set-up; during the inspection the technician found two parts needed to be ordered to complete the repair. Our records show we are scheduled to receive both parts on or before 6/18/14. Once both parts have been received a service representative will contact Mrs. [redacted] to schedule an appointment to complete the repair on her washer. We sincerely apologize to Mrs. [redacted] for the experience she has had as a result of her washer needing repairs.

If we may be of further assistance, Mrs. [redacted] may contact Customer Service at 1-877-358-1252.

Kind regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Business

Response:

Our records show both parts were

received a Mrs. [redacted] service call is scheduled for 6/19/14.

If

we may be of further assistance, Mrs. [redacted] may contact Customer Service at 1-877-358-1252.

Kind regards,

Review: I just made a major purchase with this company a few months ago. I paid off one of the last accounts with the company in full. The system turned around and charged my account twice. For a different amount. I called the company the very next day because I did not know the mistake happen until I got an email. I was told that they would refund my account immediately. Well that has not happened. I have called several times and was told many different things. I spoke to someone by email and I was told that it would be taken care again I have not received my refund. Then when I called back I was told that the check had been canceled. There was no explanation but they were going to fix it. Well today 6/26/14 I was told again the check has not been processed after I have spoken to at least 5 people. I have been doing business with this company for 5 years and the time I make a major purchase I have issues. I was told that when I took the extended warranty off my account my account the payments would go down. Then when I followed up I was told that was not going to happen. The service I have received is very unacceptable when I have been nothing but a good customer.Desired Settlement: I would like my money back. I would like someone adjuster the payment on my account to actually reflect what I financed.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted]’s concerns regarding her accounts. Mrs. [redacted] stated she had an overpayment on account #[redacted] in the amount of $53.19, but she did not receive that refund. Mrs. [redacted] also stated she requested a refund for the property insurance and two Repair service agreements on account #[redacted], but her minimum monthly payment did not change.

According to our records, Mrs. [redacted] signed a 30-month retail installment contract on May 9, 2012 which created account #[redacted]. She submitted her minimum monthly payment on May 4, 2014 in the amount of $53.19. Mrs. [redacted] also submitted a payment for the payoff amount of $356.03 on May 4, 2014, which caused the account to be overpaid by $53.19.

In addition, Mrs. [redacted] signed a 32-month retail installment contract on April 13, 2014 which created account #[redacted]. The $53.19 over-payment from account #[redacted] was transferred to account #[redacted] on May 16, 2014. Mrs. [redacted] did not receive a refund for $53.19 because the payment was applied to account #[redacted].

Mrs. [redacted] accepted two repair service agreements totaling $259.98 when she signed the contract for account #[redacted]. She also accepted property insurance in the amount of $637.49. She requested both the insurance and the RSA’s be canceled shortly after the contract was signed. On May 2, 2014 Mrs. [redacted] received an insurance credit of $841.49. This amount included $637.49 for the property insurance and $204.00 for finance charges. On May 6, 2014, Mrs. [redacted] received an invoice credit for the RSA’s in the amount of $281.42. Again, this amount includes the $259.98 for the RSA’s and $21.44 for the finance charges.

Please note, the credits received on the account, are deducted from the total balance, but do not reduce the minimum monthly payment.

We have submitted a request for the payment of $53.19 that was credited to account $[redacted] to be deducted from that account and returned to Mrs. [redacted]. Since the original payment was paid by check, we cannot credit her checking account. Mrs. [redacted] will receive a refund check in the mail in the amount of $53.19 within 30 business days.

Review: Had a couch delivered Monday July 7 at 11 AM, I did not notice the problem area(s) until after the delivery. On the back of the couch (where the back panels meet in the corners) its peeling back on most of the corners and you can see screws and staples. There is also material that has been rubbed off on the corners, like its been dragged on the ground.I was told by delivery that I had 72 hours to call if there was an issue. I called [redacted] at 830 am on July 10 (NOT YET 72 hours). Once I received a call back @ 1:53 PM (now after 72 hours) I was told that its over 72 hours (because Conn's counts days not hours) and they will send someone out to repair it. Why do the delivery drivers say 72 hours if it's not really 72 hours?I called customer service and no one can help you, they tell you to call the store, the store tells you to call customer service and they in turn transfer you to the "correct" department, but it's never the correct department. They open tickets and then close them as resolved without ever communicating what the resolution is. On Saturday July 12, I finally called the manager at the Chandler store, [redacted], and he told me that they were going to replace the defective section of the couch. The delivery people called that same day to set up a time to come out and replace the defective couch. Sunday, July 13, the delivery driver is at the house and tells me that Conn's ordered the wrong one. You deliver a couch that is already falling apart and then when you try to correct the problem you mess that up too. I had other items that we purchased (oven, rug and microwave) that have not been delivered and I have already cancelled those. On Monday July 14, I called customer service yet again and asked them to come pick up their defective couch and to close the credit account.. I was told they could come get the couch, for a $129.00 fee and then I could exchange it for something else, or I could do a voluntary repo but I am still responsible for payment.Desired Settlement: When you make a big purchase, such as a couch, you are not only paying for quality merchandise, you're paying for quality customer service. Since the couch was delivered defective and then you sent the wrong couch out to "fix" my issue and the complete lack of customer service, I would like for Conn's to come pick up their defective couch, which still has all the tags on, and close my credit account with no negative impact on my already good credit.

Business

Response:

Thank you for

the opportunity to respond to Mrs. [redacted]’s complaint. Our records show

on 7/06/14, Mrs. [redacted] purchased a Catnapper Nobel furniture set

which consisted of three pieces; sofa, loveseat, and wedge with a 48-month

Furnituregard Plan on all three pieces. Mrs. [redacted] also received a free

Haier 32” LED TV and elected to have items delivered. Our records

indicate Mrs. [redacted] was scheduled for delivery and received her items on 7/07/14. Mrs.

[redacted] contacted us on 7/10/14 which is 72 hours after receiving delivery; Mrs.

[redacted] stated the back of her couch was peeling and the staples and screws were

visible. After researching Mrs. [redacted]’s complaint we found an exchange

was approved to replace her sofa. Mrs. [redacted] was scheduled to receive her

sofa on 7/18/14; upon delivery Mrs. [redacted] stated the sofa was the

wrong item it was the loveseat that was defective and needed to be

replaced. As of 7/22/14, Mrs. [redacted]’s new loveseat has been delivered and

received in good order. We sincerely apologize to Mrs. [redacted] for the

experience and the inconvenience as a result of delay.

If we may be of

further assistance, Mrs. [redacted] may contact Customer Service at [redacted]

Kind regards,

Customer

Relations Officer

Review: On [redacted] I purchased a dishwasher from [redacted] located at [redacted]. I scheduled a delivery and install for [redacted]. The product was delivered on the date scheduled but the technician was unable to install the product because the power cord was too short. The technician phoned a customer service rep to report the product was delivered but not installed due to a short power cord. The customer rep then confirmed delivery with me and that the product was not installed. The technician informed me a credit will be issued for the install charge of $[redacted]. On [redacted], I received a call from the warehouse manager located in [redacted] confirming that a credit was issued in the amount $[redacted] as of [redacted]4. I also received a call on [redacted] from the [redacted] Sales Rep in [redacted], confirming that a credit was issued and I should see it within 30 days. To date, no credit has been issued. I am requesting a credit of $[redacted] be issued to me immediately.Desired Settlement: I want the $[redacted] installation charge refunded to me immediately since no installation occurred.

Business

Response:

Thank you for the opportunity to respond to [redacted]’ complaint. Our records show on [redacted] purchased a [redacted]

dishwasher and [redacted] installation service. On [redacted] received

the dishwasher however; we did confirm that the installation was not complete

on the unit. On [redacted], a concession request was submitted to refund [redacted] in the amount of $[redacted] for the installation charge however; there was

a delay in the process. As of [redacted], we have submitted a concession in the

amount of $[redacted] to [redacted]’ account for the installation fee; please

allow 7-10 business days for the credit to process to the account. We sincerely

apologize for any inconvenience [redacted] experienced as a result of the

delay.

If we may be of further assistance, [redacted]

may contact Customer Service at [redacted].

Sincerely,

Customer Relations Officer

Review: I purchased a new dishwasher in February 2014, in June 2014 the dishwasher started leaking. I contacted Conn's who sent a repairman to the house and he ordered a new part. When he came to the house to put in the new part, the part was wrong. This has happened 3 separate times now where the wrong part has been ordered, the last time being July 9th. When I contacted Conn's customer service they advised they were contacting the Area Service Manager- [redacted]. I never heard from [redacted], and Conn's never called me back. When I called Customer Service again, I was told [redacted] decided that since the order had not been for more than 30 days there was nothing that could be done. It HAS been over 30 days that I have been without my brand new dishwasher. June 9th was when I called for the first time and it is now July 11. The customer service representative said she would transfer me to the Resolutions department, this was a lie. She transferred me back to another Customer Service rep who did nothing but say she couldn't help me. The supervisor then said she could do nothing but email the Resolution Department and I would be contacted back. I do not believe Conn's anymore. I am being taken advantage of, and it is unacceptable the way they treat their customers. I will never again give them my business.Desired Settlement: I want my dishwasher replaced immediately and an apology from the company for the time they have made me waste on this issue. Not to mention the fact that I have been unable to use my dishwasher for over a month.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] complaint. Our records show on 2/15/14, a purchase was made by Mrs. [redacted]

for a Frigidaire dishwasher with a 1-year limited manufacturer’s warranty. On

6/9/14, Mrs. [redacted] contacted us stating the dishwasher was leaking from

underneath and the door would not close properly. A service call was scheduled

for 6/12/14; upon inspection the technician found the hose needed to be

replaced and ordered the necessary part for repair. Once parts became available,

Mrs. [redacted] was scheduled for 6/19/14 to have a technician install the part

however; no one was available during the time frame therefore the appointment

was rescheduled for 6/24/14. On 6/24/14, while attempting to install the part

the technician found a crack on the tube that was not noticed during the prior

inspection and determined a new tube was required to complete service. On

7/2/14; the part became available and Mrs. [redacted] was scheduled for

installation on 7/10/14 however; the part we received was damaged therefore a

new part needed to be ordered. On 7/18/14, the new part became available; Mrs.

[redacted] is scheduled to have the parts installed today 7/24/14 to complete

service. At this time we are unable to honor Mrs. [redacted] request to exchange

the dishwasher due the unit is repairable. We sincerely apologize for any

inconvenience Mrs. [redacted] and Mrs. [redacted] experienced during this process.

If we may be of further assistance, Mrs. [redacted]

may contact Customer Service at [redacted]

Sincerely,

Customer Relations Officer

Consumer

Response:

This issue is still unresolved. I started this process on June 9th, and it is now August 4th. No one will call me back, every time I have to call, I get a different answer and a promise that someone will be in touch. No one will take accountability or ownership of the issue, and refuses to help.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] complaint. Our records show on 2/15/14, a purchase was made by Mrs. [redacted]

for a Frigidaire dishwasher with a 1-year limited manufacturer’s warranty. After

further review of Mrs. [redacted]’s service history, Conn’s has agreed to

exchange her refrigerator due to the delay in service repairs. Mrs. [redacted]

may contact her nearest Conn’s store location to process the exchange. We

sincerely apologize for any inconvenience Mrs. [redacted] experienced as a result

of the delay.

If we may be of further assistance, Mrs. [redacted] may

contact Customer Service at [redacted]

Review: I received an ad from Conns in the mail offering 10 percent off and 12 months free financing if I use my Conns pre approved credit line for being a loyal customer. The salesman spoke highly of a more expensive smart tv than The tv I selected. I was told I would get 12 months free financing and 10 percent off my purchase as the mail ad represented. When I got home I found the TV would not turn on after plugging in the tv. I was told to call a Conns service repairman to come out and see if the TV could be repaired? I was told I could not return the TV unless I agreed to pay interest and a restocking fee. I fought for 3 weeks,finally corporate said they would exchange the TV. I did not want to purchase the same TV Brand. Corporate gave me a gift card for $100 for my time and trouble. I was instructed by corporate to pick out another tv of my choice and they would have a store mgr deliver it from their San Antonio warehouse. Same financing and terms applied. I picked a tv that was slightly more $ but felt good with the 10 percent off ,12-months free financing and $100 gift card. However, I was sold a tv out of the box from a local store, it was dropped off with a neighbor , the store mgr called explaining he could not wait to deliver at the scheduled time. It took me a week to figure out how to put the stand on the tv to support the tv to plug in. The tv needs an update which I have yet to figure out.I received a copy of the contract in the mail that did not reflect the 10 percent off and the gift card was shown as a down payment .The interest rate was changed from 20 percent to 22.9 if I failed to pay as agreed. The total amount owed was incorrect. the tax, the exchange amount,etc. I called to report this to corporate who assured me it would be corrected. This is still not correct. I have paid the full amount for the TV plus $9 dollars to ensure I did not owe financing. I have received 20 plus calls a day stating I owe $300, $226,$148, different amounts each call, new terms,interest etc. I was instructed to fax a copy of my contract and payments made corporate. I have not heard from corporate and continue to receive robo calls. I have been transferred from one collector to the next 4x -same story. I was told I will not get to speak w corp as they are not avail and what they have on their screen is what I owe. ?This is an injustice to Texas consumers rights. Dishonest sales mgrs. Deceptive trade/ sales practice. Harassing robo calls, defective used products. Misleading and false advertising. Conns has threatened to ruin my credit if I don't agree to their blackmail. I am happy to take this to the attorney generals desk for his support.- This was my 4 th TV purchased from Conns. I have referred family and friends. No more. Lesson learned. How can a company do this to good paying repeated customers?Desired Settlement: Paid in full stamped on my account . Stop the collection calls and repair damage done to my credit with GE, ASAP !

Business

Response:

Thank you for the opportunity to

respond to Mrs. [redacted] concerns regarding her account. Mrs. [redacted] stated she purchased a 55” T.V

and was supposed to receive 10% off and her account should be paid in full.

According to our records, Mrs.

[redacted] signed a 13 month retail installment contract. That contract included a 12-month no-interest

financing promotion. Mrs. [redacted] television

did not qualify for the 10% discount because the television was already on

sale. The original price of the television

was $2499.99. Mrs. [redacted] purchased the television

for $1699.99. The 10% offer excludes

sale items and is only valid on our regular everyday low prices.

Mrs. [redacted] invoice total was

$1740.24, due at the end of the 12-month no-interest financing promotion. Mrs. [redacted] paid a total of $1514.90. This left an invoice shortage of

$225.34.

As of August 5, 2014 the current

payoff amount on the account is $459.47.

This includes a past due amount of $304.98. Please note, the payoff amount updates

daily. If Mrs. [redacted] would like to pay

the account balance in full, we request she call the day she plans to submit

the payment for an up-to-date payoff quote.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

My original purchase was for $1400 the tv was defective and would not turn on Conns refused a full refund and gsve me the option to exchange for another TV. This TV was not on sale but was higher than competitors, not only would they not price match and offer 10 percent off now they lie about the price and contract terms and the amount which I have paid for the tv to date. They offered 10 percent off and 12 months free financing. My contract was not typed in the store but mailed to me. I have sent conns copies and bank statements as this was paid from checking account. Conns is flat out deceptive and continue with this practice with Revdex.com and attorney general. Conns opened a line of credit with GE bank without my consent. I have confirmed this with GE bank. I plan to turn Conns over for credit fraud!I have have paid 3 tv off from Conns dating back 2008, paid in full. My paperwork and credit history will provide plenty of paper trail to prove Conns has full knowledge of their deceptive business practices. I have 2 witnesses to these transactions. Conns owes me over $193 to date. If this is not resolved I will ask for damages and attorneys fees as well. I do not owe Conns any $ money. They are trying to collect for commission and restocking fees. Conns cannot possibly get their story straight they don't have the paperwork that I have. I received a forged invoice from their collections dept. Clearly not my signature. The totals do not add up on their fake invoice. Very unprofessional. Conns are Crooks!

Business

Response:

Thank you for the additional

opportunity to respond to Mrs. [redacted] concerns regarding her account. Mrs. [redacted]i stated according to her records,

she has paid her account in full, but we are still showing an outstanding

balance. She also stated she chose a TV

that was slightly more expensive, but felt good about her choice.

According to our records, on June

24, 2013, Mrs. [redacted]i’s original signed retail installment contract totaled

$1461.35. This amount included $1299.99

for a 55” TV, $49.99 for a power center, and $111.37 for applicable sales tax. This

contract created account #[redacted]

On July 29, 2013, Mrs. [redacted]i

exchanged the $1299.99 TV and upgraded to a TV that cost $1699.99. The amount financed on the second signed

retail installment contract totaled $1840.24.

This amount included $1699.99 for a 55” TV, $49.99 for the power center,

and $140.25 for applicable sales tax.

Mrs. [redacted]i applied a $100.00 credit to the account which brought the

amount financed to $1740.24. This

contract closed account #[redacted] and created account #[redacted]

The invoice total of $1740.24 qualified

for our 12-month no-interest financing promotion; however, the balance was to

be paid in full by July 29, 2014 to avoid assessing interest charges. Mrs. [redacted]i paid a total of $1514.90 which

left an invoice shortage of $225.34.

This amount was not paid in full by July 29, 2014 therefore Mrs. [redacted]i forfeited

the 12-month no-interest financing promotion.

Mrs. [redacted]i was not charged a

restocking fee to exchange the first television. The first account was closed when the second

account was created. We have attached a

copy of the second contract signed by Mrs. [redacted]i, accepting the terms and

conditions of the contract.

As of August 22, 2014 the payoff

amount due on the account is $464.47.

This amount includes a past due balance of $309.98. Please note, the payoff balance updates

daily. If Mrs. [redacted]i would like to pay

the balance in full, we request she contact us the day she plans to submit the

payment for an up-to-date payoff quote.

Review: I purchased a living room set and received the ottoman with different leg colors than the rest of the items in the living room set.I called the store for assistance as soon as I discovered the issue. I called the [redacted] store and 14 minutes later, I was told I needed to talk to the service department at ###-###-####.An 11 minute call to the service center and I was told they could not help me as this was not a warranty issue but a wrong product ordered/delivered from the store.Called back to the store. I was placed on hold for 26 minutes and not ONE person came back to the phone. I hung up and called back. I was then told they would take my information and have a manager call me back. There has never been a call back from the manager.After waiting a few days I called back on July 8 to the service department to see if they could escalate. They said they would assist and said I need to work through the warehouse at ###-###-####. I called that number and was told that they would be out on 7/9 to replace the ottoman. They would call to confirm the delivery time. I never heard back from anyone.On July 29th, I called back and spoke to Elliot. Again assured my problem would be resolved only to never hear back from anyone.Great company until you have issues with your purchase and well then, your out your money because you'll never hear from them again...unless you are late with a payment. Will NEVER shop here again.Desired Settlement: I would like the legs on my ottoman replaced so they match the rest of my furniture as well as some compensation for my time and energy trying to get this matter resolved.

Business

Response:

Thank you for the opportunity to respond to Mrs.

[redacted]’s complaint. Our records show on 5/26/14, Mrs. [redacted] purchased a [redacted] furniture set which consisted of four pieces (sofa, loveseat,

chair, and ottoman) with a 48-month [redacted] and received delivery on

6/**/14. Mrs. [redacted] contacted her local Conn’s store located in [redacted] stating the legs on the ottoman was a different color from the other

furniture pieces she received in the set. The legs needed to be ordered through

the manufacture however; there was a delay receiving the legs to install on the

ottoman. Our records show as of 8/**/14, Mrs. [redacted]’s legs were replaced and

no further issues have been reported. We apologize for any inconvenience Mrs.

[redacted] experienced as a result of the delay and we will mail her a $50 gift

card.

If we may be of further assistance, Mrs. [redacted]

may contact Customer Service at 1-877-358-1252.

Sincerely,

Kathryn James

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

The overall process of trying to get the legs replaced was far as simple as they proposed, it was a complete nightmare. There was zero follow through or communication in the process from them. It shouldn't have taken a complaint to the Revdex.com to get the issue resolved. In addition, a gift card to do more business with them is a joke. Credit the monies to my account. Why would I want to continue to make new purchases with a company that does not take care of their customers the first time?

Regards,

Review: The entire reason of which we chose Conn's was because they were offering NO INTEREST for a number of months on our purchases. Upon filling out the paperwork and being approved, we found on not our first, but second monthly bill that interest had been charged! That very day we spoke with the manager at the Arlington, TX location and he said not to worry that our salesman, [redacted], must have simply entered the promotional code into the system incorrectly. He then said that they would take care of it that our next bill should reflect no interest. Month after month we called back and nothing had been changed. After speaking with GE, the credit company who handles the actual bill, they said that if the store could simply fax over what the correct promotional code was supposed to be that they could update their system. Though admitting to the mistake, Conn's refused to send over any promotional code for the fact that the time period had passed of which the contract could be altered under. GE did not request that the contract be altered on Conn's end... all they wanted to know was what I had signed up for in the very beginning. Conn's was supposed to send me a copy of my contract because the paperwork that was given to me at the store did not reflect the information needed. Months and months have passed of being tossed around from person to person who says they are taking care of their mistake yet now i'm told that nothing can be done. I paid every single bill on time and made more than minimum payments, yet I am still stuck with $620 left to pay in interest. I will NEVER return to this business and I will let everyone know in the area to stay away through every review site possible... unless someone who says they can help actually follows through. It's amazing that the salesman and manager can admit to the mistake but can't fix it.Desired Settlement: I would like for Conn's to contact the credit company and provide them with the correct promotional code that I was initially offered thus removing as much interest charged as possible.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted]’s complaint. After further review

and research, we confirmed that Mrs. [redacted]’s purchase did meet the

qualifications for a 24-month cash option account with GE. We spoke to Mrs.

[redacted] on 9/2/14 to inform her that Conn’s will honor the cash option terms

however; Mrs. [redacted] was unable to provide her GE account number at this time

for processing. Once we receive Mrs. [redacted]’s GE account number we will submit

the correct documents to GE for processing. We sincerely apologize for any

inconvenience Mrs. [redacted] experienced during this time.

If

we may be of further assistance, Mrs.

[redacted] may

contact Customer Service at ###-###-####.

Kind regards,