B And B Movers

Review: My husband has an open account with Conns. He has fallen behind in payments. Conns has been harassing me on a daily basis on my cell phone. They do call my husbands cell phone, but they call mine as well. The account is not under my name, it is only under my husband's name-[redacted]. I have told them on 4 occasions to stop calling my cell phone but the harassment continues. I have tried blocking the calls, but they get around it by calling from a zillion different numbers. The calls start at 8:10am every morning and happen several times throughout each day. I would like for this harassment to stop.Desired Settlement: I would like for the harassing phone calls to my cell phone to stop immediately.

Business

Response:

Thank you for the opportunity to respond to Ms. [redacted] concerns regarding account [redacted]. Per Ms. [redacted] request, we have placed an immediate cease and desist on telephone

number [redacted] In the event Ms. [redacted] receives any further calls at this number, we ask that she contact us immediately by calling [redacted] so that we may address the issue further.

We sincerely apologize for any inconvenience Ms. [redacted] experienced concerning this issue.

Review: On Feb. 17, 2014, Conn's delivered a new cooktop that my wife and I purchased from Conn's on [redacted] The (2) installers which were the same delivery people took out the old cooktop which was being replaced. My wife dropped a pan on the corner of the glass top but the cooktop was still working at the time. The installers wired the plug using the same cord & plug from the old cooktop but when they plugged it in there was a pop at the receptacle that both my wife & I heard. When the installers turned on the cooktop it did not work so they decided to take it back and bring back a new one because they thought it was defected. On Feb. 18, 2014, another set of installers came back with a new cooktop, wired the plug using the same cord & plug & again plugged it in to the receptacle. When they turned on the cooktop it did not work so they left the cord & plug hanging there & told my wife to hire an electrician to fix the problem. I called Conn's warehouse [redacted] on Feb. 19, 2014 and told them about the problem, one of the receptionist said "we'll send a guy that's real handy with electrical work" to fix it. My house cost $300,000 and there was no way I was going to have an unlicensed electrician try to fix the problem. I spoke to the manager, [redacted] & he said to get it fixed out my pocket & I would get reimbursed. On Feb. 22, 2014, I hired a licensed electrician, C&C Elect., & he fixed the problem which I paid $125; the installers had wired the plug wrong & tripped the breaker. Conn's is hiring these contractors to install their appliances & most of them are not licensed electricians & it's a miracle they didn't burn my house down. I called [redacted], the installers supervisor, & Conn's corporate office in Beaumont and to date have not been reimbursed for the $125 that I faxed a invoice copy to both. It has been about 2 months & I have just been given the run-around.Desired Settlement: I would like for Conn's to reimburse me for the electrical work and to be given a discount for the cooktop for all the aggrievation Conn's has caused me.

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted] complaint. Our records show on 2/10/14, Mr. [redacted] purchased a cooktop

from us which was delivered on 2/18/14.

Our records show Mr. [redacted] spoke with the

delivery manager regarding his concerns and he agreed to reimburse him the $125

for the electrical service. We attempted to contact Mr. [redacted] today to

ensure his concerns were addressed, but was unsuccessful in our attempts to

reach him. We would like to apologize to

Mr. [redacted] for the experience he had with his delivery. As a goodwill gesture, Mr. [redacted] has been

mailed a $100 Conn’s gift card to use toward his next purchase. If we may be of further assistance, Mr. [redacted] may contact us at [redacted]

Kind regards,

Review: Ill keep it short and to the point / I had a tragic incident happen to me, as I was moving I had my belonging in an automobile ready to be moved, it started to rain so I decided to wait to move my stuff till the morning so that I do not ruin my electronics, so I parked my stuff and went inside, the next day I come out my house to find all my belonging stolen, I made a police report on the stolen items, submitted it to cons claims company, I waited 2 months to get approval to have conns replace my stolen items I sent in every item they requested and then and the end of the 2 months I was told I was denied because the claims company could not get any information from the police dept. I find it hard to believe they could not get any information. I gave the incident report number and it public records so all the information is there for them to see. And I sent them a copy of it as well. I was paying on my items while its was pending. I am very upset with the fact they will not replace my items. Why do we pay for insurance if youre just going to deny it. Not a good way to conduct business.Desired Settlement: all I want is to have my stuff replaced so I can continue to make my payments like I always have

Business

Response:

Thank

you for the opportunity to respond to Mrs. [redacted] concerns regarding account

#[redacted]. Mrs. [redacted] stated she filed an insurance

claim because her product was stolen and her claim was denied.

According

to our records, Mrs. [redacted] signed a 30-month retail installment contract on

February 9,

2014. This contract also included

a 12-month no-interest promotion. This

contract also included property insurance.

Mrs.

[redacted] filed an insurance claim on February 2, 2014 with Assurant. Assurant received the notarized statement;

however, they have been unable to confirm the loss. The police department stated the

investigation is on-going and they cannot release any information at this

time.

Since

Assurant is unable to verify the loss and they cannot obtain the required

information, the claim has been denied.

Once the police have concluded their investigation and Assurant can

access the required information, they will research the claim

again.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

they said I signed a 30 month contract on February 9, and filed a claim on February 2nd. that would be impossible, I filled the claim on February 28th at conn's but it did not go through so then I sent it in again a couple of days later. the insurance company never told me they would re look at my claim as soon as the investigation was finished. they just said it was denied. nothing else can be done.

Business

Response:

Thank

you for the additional opportunity to respond to Mrs. [redacted] concerns

regarding account #[redacted]. Mrs. [redacted] should have received a letter in the

mail from Assurant stating that her claim was denied due to them not being able

to obtain the information from the police department. The letter also stated

that Assurant would review the case again once they are able to obtain the

information from the police. Until that time, the claim will be denied.

Review: My husband and I purchased a bedroom suit from Conn's in Phoenix, AZ in late February 2014. The suit included a platform bed frame. After a week of having the bed frame my husband's back issues worsened. He now sleeps in a recliner because he cannot sleep in the bed purchased from Conn's. The bed frame is constructed in a such a way that you have to put your legs over the wooden part of the frame to get out of bed. The only thing supporting our mattress is thin 1/8 in. slats with a nylon strap attached to each side. Our mattress sinks into the frame so that it is now very low compared to the height we had with our old frame. The model in the store showed that the mattress set up higher. We are convinced my husbands back issues have been exacerbated with the new bed frame- not our mattress as it is less than three years old.Desired Settlement: I want to be able to exchange the bed frame for something that works. My husband's health has declined since we purchased the bed frame. I was told that there are no exchanges which is unacceptable. Surely something can be done to resolve this issue. The answer cannot be too bad, so sad you're out of luck!

Business

Response:

Thank

you for the opportunity to respond to Mrs. [redacted] complaint. Our records show on

2/16/14, Mr. [redacted] purchased a bedroom set and 48 month Furnituregard from us. At the time of purchase Mrs. [redacted] was given a

policy envelope which states we have a No Return or Exchange on furniture.

Our

records do not show a service call has been set-up on the furniture pieces to

date. Mr. [redacted] may contact our service

department to schedule a service call to assess the repair needs. Our service department can be reached [redacted]

If

Mrs. [redacted]’s has any additional questions or concerns please contact us at [redacted]

Kind

regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.

How can a company legally have a "no returns/exchanges" policy???? This bed has affected my husband's health! He sleeps in a recliner because he cannot sleep in the bed that was purchased from Conns!

Regards,

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] additional comments. At the time

of purchase Mrs. [redacted] was given a policy envelope which states we have a No

Return or Exchange on furniture.

If Mrs. [redacted]’s has any additional questions or

concerns please contact us at 1-877-358-1252.

Kind regards,

Review: Bought a SB16 Harmon Kardon Sound Bar System, floor model. When I tried to hook up I realized optical port was broken and sub is not compatible with sound bar. Multiple attempts to resolve. No response or calls back. Zero.5/23 Tried to hook up system for first time and realized optical port was Broken5/24 Call [redacted] TX store and [redacted] told me he cannot return the item, the unit works according to him, and there is nothing I can do other than call service.5/24 I called service and they told me they could not assist but any store could help.5/25 I visited Plano store and they said I would need to go to Manufacturer for help.5/25 I called customer service and opened a ticket for someone to investigate and call me.5/25 I realized sub was not even compatible with sound bar so I called customer service to notify them. The rep told me a ticket wasn't opened from my prior call so I opened a new one.5/25 I called the [redacted] TX store, spoke with [redacted]. He asked me why I didn't bring the product into the store as he asked before, but I reminded me he said he could not do anything in the store. He promised me he opened a ticket. Never received a call about that ticket.5/27 Called customer service and they said ticket I opened on 5/24 was closed even though I didn't receive a call back and I needed to call service.5/27 I called [redacted] TX store, [redacted] was not working but another manager promised to call me back in 20 minutes. No call back.5/29 Called [redacted] TX store, spoke to [redacted]. He said he would speak with the regional manager and call me the next day.5/30 I called the [redacted] TX store. Learned [redacted] was not even working today.5/30 Called customer service. Transferred to service manager, Marilyn Hernadez. Explained situation and emailed history of issues.6/4 Called store, [redacted] not working, asked for manager on duty. Manager said he did not have contact info for regional manager.6/4 Called customer service for an update on my ticket. They stated the last update they had was Friday the 30th around 10am when the service department tried to call me and I didn't answer their call. Even though I spoke to someone that evening.Desired Settlement: I will be returning the 60" television, end tables, and TV stand I purchased due to the lack of customer service I have received. I cannot bring myself to make monthly payments to a company that has treated me so poorly. In addition, I would like to receive a return approval for the sound bar described above.

Business

Response:

Thank you for the opportunity to

respond to Mr. [redacted] complaint. Our records reflect that Mr. [redacted] purchased a

Sound Bar as a Floor Model via invoice [redacted] on 5/18/14. The product was

sold as is and was not delivered or installed by Conn’s.

As a goodwill gesture we are offering

the option to return or exchange the Sound Bar at no cost to him within the 30

day return and exchange policy. If Mr. [redacted] wishes to return the television on

this invoice a $129 exchange fee will be charged and must be completed within

the 30 day return and exchange policy. Furniture which includes the end tables

and television stand are exchange only. If Mr. [redacted] would like to have a

technician assist him with installing (at additional charge) the Sound Bar, he

should contact his local store for arrangements.

We apologize for the

inconvenience Mr. [redacted] has experienced.

If further assistance is

required, Mr. [redacted] may contact us at [redacted]

Kind regards,

Review: Set up account for autopay... Conn's calling for payment. Apparently malfunction with their system and blaming me for their incompetence.

I have two accounts with Conn's (big mistake... I will be paying these accounts off at the 6 month mark, closing both accounts and never dealing with company again) one is thru GE Capital (which there is never a problem with), the other is Conn's Retail with which there is always an issue with each month regarding the payment. I have set this account up to be deducted each month from my Chase bank account, yet the money is not coming out and Conn's is calling. I don't appreciate it! Don't pester over me a measly $62.00 payment when I have done my part to ensure that you get it each month. As I explained to Conn's very unhelpful agents and their manager, [redacted], it's not my problem if Conn's system software is outdated and can't process the autopay request. [redacted] proceeds to tell me that yes she sees my banking information and online enrollment (which I have the confirmation email from yours truly Conn's Home Plus stating that indeed I am enrolled... hmmm... go figure); however I need to "set it up to come out of my bank account each month or better yet set it up thru Chase. Heeelllloooo, is that not what I have done twice already? Same issue last month and I went in and set it yet again. Not going to keep doing that... shouldn't have to. Don't offer autopay if you actually don't have it. I have every last one of my credit cards, loans, car payment, LA Fitness and etc. set to come out of my bank account each month and guess what... it actually comes out, even GE Capital Conn's.. no bill collectors calling, oh except the lovely Conn's Retail... imagine that! I want this issue fixed!!! I'm the only one here who's credit rating is taking a hit because Conn's can't seem to get their act together and process a payment. I set it up online for a reason people! And the customer service agent [redacted] or whatever her name was is a real royal wise one, and so is manager [redacted]. I asked the wonderful [redacted] for the corporate number and she gives me their customer service help desk number... real smart as if I couldn't get the real corporate number with a little legal help. And then there's [redacted] or whoever; I asked her for the address to corporate and who was in charge so I could speak to them, like in the normal world, Ms. [redacted] informs me that even if I drove to Beaumont, which I indent to do, I will only be able to speak with yet another wonderful customer service manager. Yay me another call center person with a Ph.D. and everything... goody! Sarcasm is a form of very low intelligence. I said this because three of the five CRS's including the "manager", used sarcasm, so I hope they get a chance a read this and see how ridiculous it makes you look. Don't "try" and be smart... be educated, intelligent and truly smart. I also asked to speak to someone in technical support to see if they could resolve my issue... this got a big guffaw, then I was told they couldn't do anything about it either. I will not pay one single solitary dime to Conn's until they fix this issue. I intend to place my payment into an escrow account until said issues is fixed to protect my credit rating. In conclusion, I have no issue with any other company taking money out of my bank account; therefore, Conn's Retail need to get their act together and get with the program! I will also be contacting Fox News to see if Conn's has a history of conducting business this way.Desired Settlement: I just want to be able to have my payment come out of my bank account each month like I have set it up to do. I also want Conn's Retail Credit to STOP calling me!!! September 20th of 2014 will mark the six month payment history for this account and I will be closing both of my Conn's Accounts so it won't even matter after that; however, for the next two months I want to be able to pay and be left alone! With that being said, I'll get a GE Capital account for furniture and appliance with someone

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] concerns regarding account #[redacted]. Mrs. [redacted] stated she has enrolled in auto-pay several times but the payment is not being

drafted from her checking account.

According to our records, Mrs. [redacted] was enrolled in our

web-pay service; however, she had not completed all the steps to enroll in our

automatic payment program.

As of June 23, 2014 Mrs. [redacted] has completed all the steps to

enroll in the automatic payment program. She has

scheduled her first payment to be drafted from her checking account on July 20,

2014.

There have not been any negative credit marks assessed

on Mrs. [redacted]’ credit reports. If Mrs. [redacted] would like to place a cease

and desist on the phone numbers associated with her account, she would need to

send a written request to [redacted] or fax it to [redacted]

In the event, the payment is not processed automatically

on July 20, 2014;

Mrs. [redacted] can contact our customer service department at [redacted] for further assistance.

We value Mrs. [redacted] as a customer and sincerely apologize for

any inconvenience she experienced due to this matter.

Review: The new refrigerator was delivered June 1. Has not worked since despite 2 service calls.

The refrigerator was delivered June 1 to our new house. We actually moved in on June 6 at which time the refrigerator's water dispenser was not working and the refrigerated side froze everything put in it. June 9 was the first repair ticket. Service came out the next week and said it needed a part. A week later the part came in and at the end of that week a different service tech came out. He said that it didn't need the part and just needed a factory reset which he did. He stated that he was leaving the ticket open so the service would know to call and check on it in a few days so that they would know if it worked. No one called after a few days so I called and said that it wasn't working. Someone was supposed to come out, but didn't. When I called, they said a part had been ordered and was to be in July 7. I called July 7 and no part was received. I asked for a replacement at that time. A ticket was put in to request a replacement. The part was then ordered again on July 8 and is now scheduled for delivery some time next week. I requested a replacement again. We cannot buy any items needing refrigeration or they are ruined. We are living out of coolers which are not always the safest for food refrigeration and present possibility of contamination. At this point, I have told them that I need a repaired refrigerator or a new refrigerator by Friday. If not, I will be delivering the refrigerator back to them. It is not fair to ask a family of four to either eat out every meal, buy fresh items daily, or eat frozen food. All I hear from them is that I have to let them try to fix it first. I have done that with two service visits already over a month period. I have disputed this with my credit card company already.Desired Settlement: All I am asking is repair done immediately or a replacement refrigerator this week. I do not want to wait another week to two weeks for some part to arrive and a service tech to be scheduled the repair.

Business

Response:

Thank you for the opportunity to respond to Mrs[redacted] complaint. Our records show on 5/26/14,

Mr. [redacted] purchased an LG refrigerator with a 24-month Repair Service Agreement

Plan. On 6/9/14, Mr. [redacted] contacted us stating the water dispenser was not

working on the refrigerator. A service call was scheduled for 6/11/14; upon

inspection the technician found parts needed to be ordered for repair. Once

parts became available, a service appointment was scheduled for 6/19/14 to

install parts; the technician replaced the dispenser cover and the unit tested

ok. On 6/25/14, Mr. [redacted] contacted service again stating the water dispenser

is still not working and the unit is over freezing. A service call was

scheduled for 6/27/14; upon inspection the technician found additional parts

were needed to complete repair. The parts were scheduled to arrive on 7/7/14

however; there was a delay in receiving the parts therefore the unit was

submitted for an exchange. Our records show on 7/10/14, Conn’s agreed to

exchange Mr. [redacted]’s refrigerator due to the delay. On 7/14/14, Mr. [redacted] was

scheduled and received delivery for a new refrigerator. We sincerely apologize

for any inconvenience Mr. and Mrs. [redacted] experienced during this process.

If we may

be of further assistance, Mrs. [redacted] may

contact Customer Service at [redacted]

Kind regards,

Customer Relations

Review: I BOUGHT A 75 IN [redacted] SMART TV ON [redacted] MODEL NUMBER [redacted]O1 THE TV SCREEN WAS DEFECTIVE FROM THE FACTORY SERVICE TECH STATED THE SCREEN WOULD HAVE TO BE REPLACED THIS WOULD COST AS MUCH AS A NEW TV THEN I CALLED THE [redacted] CORPORATION THEY TOLD ME THE SAME THING SO I TOOK THE TV BACK INTO THE STORE FOR A REFUND OR EXCHANGE AND I GOT NEITHER ONE SO I LEFT THE TV THERE I TURNED THE TV BACK IN ON [redacted] I HAVE BEEN GETING THE RUN AROUND EVERY SINCE IF THE SERVICE TECH REPLACED THE SCREEN THEN THE TV WOULD BE REFURBISHED I SHOULD NOT HAVE TO PAY [redacted] HUNDRED DOLLARS FOR A REFURBISHED TV I ONLY HAD THE TV FOR 13 DAYS BAD BUSINESS I GUESS I WAS CONNS FIRST VICTIM IN [redacted] I JUST WANT MY [redacted] DOLLARS BACK THAT I PUT DOWN MY SALESMAN NAME IS [redacted] HE DID NOT STAND UP FOR ME AT ALL I DID RESEARCH CONNS HAS BEEN SUED FOR THIS BEFORE THE DO NOT LIVE UP TO THERE RETURN OR EXCHANGE POLICYS [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I JUST WANT CONNS TO GIVE ME MY DOWN PAYMENT [redacted] DOLLARS BACK OR GIVE ME ANOTHER TV AND DONT TURN ME INTO THE CREDIT BUREAU BEACAUSE I ONLY HAD THE TV FOR A TOTAL OF 13 DAYS THANKS [redacted] xxx-xx-xxxx

Business

Response:

Thank you for the opportunity to respond to **. [redacted]’

complaint. Our records show on [redacted], **. [redacted] purchased a 75” [redacted] television

with a 1-year limited manufacturer’s warranty. On [redacted], **. [redacted] contacted

us stating the television has a red dot in the screen. A service call was

scheduled on [redacted]; upon inspection the technician found parts needed to be

ordered to replace the screen. After further reviewing **. [redacted]’ repair needs,

Conn’s agreed to exchange the television. On [redacted], **. [redacted] went to Conn’s

located in [redacted] and picked up a new 75” [redacted] television. We

sincerely apologize for any inconvenience **. [redacted] experienced during this

process.

If we may be of further assistance, **. Watt may

contact Customer Service at [redacted]

Kind

regards,

Review: the contractual terms have been modified without my consent. I came into the contract under an agreed terms for a specific amount for a specific length of time. one of the options of the contract was a "12" month no interest term. and there is a specific amount stated to complete this option. but my pay-off amount continues to increase weekly, with no explanation as to why this continues to happen. I have made several calls to the customer help line, with no help in resolving this issue. due to the fact that the terms of our contractual agreement seems to have changed, makes the agreement void.Desired Settlement: I want the original terms of the agreement reinstated and my account credited for the extra monies added onto my account.

Business

Response:

Thank you for the opportunity to

respond to Mr. [redacted]’s concerns regarding account #[redacted]. Mr. [redacted] stated the terms of his contract

have been modified.

According to our records, Mr. [redacted]

signed a 32-month retail installment contract on December [redacted] 20**. That contract included a 12-month no-interest

financing promotion. The terms of Mr.

[redacted]’s contract have not been modified.

Mr. [redacted]’s 12-month no interest financing promotion does not expire

until December **, 2014.

My.

[redacted] has made seven payments on the account in the amount of $172.56 and as of

August *, 2014 he currently has a payoff balance

of $2660.38. The original invoice total

was #[redacted] This included an invoice

amount of $3750.83 and $469.88 for property insurance.

We

thank Mr. [redacted] for bringing his concerns to our attention and want to assure

him the original signed retail installment contract is the only contract on

file for this account.

Review: I have been lied to by every person I have talked to with Conns. I have been dealing with this since OCT 2013. I was suppose to have 0% on my contract with the new Dishwasher, that never happen. It took over a month and 3 times to finally get delivery, the manager promised me when I bought it, that it was in stock and ready for delivery, I did not know I wasn't getting delivery until my husband had already taken a day off of work and them called to find out we were not getting delivery. This happen THREE TIMES. My husband took 3 different days off of work, all three times we DID NOT get delivery until the FOURTH time, never compensated for taking 3 days off of work with NO PAY! We STILL have not received a payment booklet to make payments, and we have been lied to by customer service, collections, and the store. Every time we talk with someone, and tell them what we need, they transfer us to a different department, who then tells us they can't help us, and transfers us again. I now have product issues, the dishwasher does not clean or dry the dishes. The tech came out, did not even look at the dishwasher, called the manufacturer who told him the dishwasher was not cleaning or drying because the water was not 120 degrees. My old dishwasher cleaned and dried just fine, but this NEW one from Conns does NOT. When it was installed, the techs used the 10 year old cables instead of the NEW cables I BOUGHT from them. We were told by [redacted] in collections to NOT make any payments until this is resolved. And now, every time they call, with threatening phone calls, we explain we don't have a payment booklet, and explain the issues, but they won't resolve any issues or make anything better. No one seems to want to help resolve any customer service issues, not the General Manager [redacted] at the store, no one in their so called "customer service" department, and the District Manager for the store WILL NOT return any phone calls.Desired Settlement: I would like a dishwasher that works properly, I would like it installed properly, I want the 0% I was promised by the manager we spoke with when we bought it, and if that cannot be done, then I want some sort of credit back to the account for the days missed of work, and my credit fixed that Conns has messed up. I want a Dishwasher that actually works.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] complaint. Our records show on September 29, 2013, Mrs. [redacted] purchased LG dishwasher with a 48-month

Repair Service Agreement from us and elected to have her dishwasher delivered. According to our records, Mrs. [redacted]

signed a 30-month retail installment contract on September 29, 2013. Mrs. [redacted]’s

contract does not indicate a no interest offer was made on this purchase. We have reviewed her purchase and found

although her credit application was approved for 12-month no interest, the

product she selected did not qualify.

In regards to

Mrs. [redacted]’s dishwasher we show Mrs.

[redacted] contacted us on July 18, 2014, stating her dishwasher was not cleaning the dishes

completely and the heat dry setting was not working. A service call was

scheduled for July 23, 2014; during the inspection the technician found the water

temperature was too low and advised Mrs. [redacted] the dishwasher was up to

the manufacturer specifications. At this time we are unable to

honor Mrs. [redacted]’s request to return or exchange her dishwasher. If Mrs. [redacted] feels her dishwasher is still

not working properly she may contact our service department @ [redacted] to

schedule an appointment for a technician to assess her repair needs.

If

we may be of further assistance, Mrs. [redacted] may contact Customer Service

at [redacted]

Kind regards,

Customer Relations

Review: This all started at the end of July of 2014 spoke with a customer service rep and we started the process to have my 4 accounts refinanced and it took them until around the 11th of august for the paperwork to arrive to me. I again spoke with another customer service rep and we sat up a payment to come out of my checking account on the 8th of August which it did and I have a bank statement showing it was taken out of my account. I received a call on the 9th of August from Conn's stating that the payment did not go thru, funny thing is that the payment showed on my online banking as a pending charge and then on 8-11-14 the charges posted to my account as a withdrawl. So how can you call and state that the payment was returned when it was not returned at all. So once I finally got the papers to fill out I decided to fax them back to the number on the paperwork. I faxed the paperwork twice in a two day period and have confirmation that it went thru both times. Now we come to 9/2/14 and I go and check the mail and there is two letters from Conn's stating that the payments were past due. So on 9/3/14 I called and spoke to a total of 5 people in a 20 minute time frame and finally after speak to the 4th person out of the 5 I got told that it can take up to 30 days for the refinance to go into effect. All of a sudden today I have gotten 8 personal calls on my cell number and about 10-12 times on my work number. Oh yeah when I started this process I asked the first out of 40 people to please remove my place of work number off the account due to not able to have personal calls at work. I was told by Jerry a floor supervisor that the work number was removed. Can you please explain how they are still calling me at work if they had taken the work number off the account. I have seriously thought about going to the media and letting them know exactly what type of company this is and considering that they are new to the [redacted] market I do not know how well that will be taken here as people are always trying to find new places to shop for home goods and appliances and electronics. I could keep going on and on about this but it would take me a month to probably write a longer complaint. How is that I have a contract with all 4 account numbers on it and it states a payment is due on 9/5/14. So if I look at my calendar is shows me that date would be on Friday September 5 2014, not Thursday September 4 2014. If no one is able to answer the phone and a human is calling and not a machine commonsense would be to leave a voicemail and a return number to call the person back at.Desired Settlement: I would really like a phone call from a high level manger that is above a floor supervisor or even an area manger so I can let them know how broken there company is when it comes to customer service. It seems to me that it is like one hand does not know what the other hand is doing .

Business

Response:

Thank you for the opportunity to

respond to [redacted] concerns regarding his refinancing options. [redacted] stated he has been trying to have

his accounts refinanced since July of 2014.

According to our records, [redacted]

was offered refinancing options on July 25, 2014. [redacted] was informed on August 4, 2014

that his accounts did not qualify for refinancing options because it would not

lower his monthly payments by 20%.

On August 5, 2014 [redacted]

stated he would like to combine his and [redacted] accounts. [redacted] was emailed the refinance

contract at that time. [redacted]

returned the contract on August 14, 2014.

The contract was rejected because we did not receive all the required documents

needed to proceed. [redacted] was

notified on August 15, 2014 which documents were missing and what was needed to

proceed with the refinance. [redacted] faxed the missing information on August

20, 2014 and the refinancing contract was sent for review.

On September 5, 2014 [redacted]

was notified again that the contract was rejected because there were required

signatures missing. On September 5, 2014

we emailed the contract to [redacted] email address as well as mailed a copy

to the address on file. On September 8,

2014 we received the contract once again and it is currently in the process of

being reviewed.

Please note, it can take up to 30

business days for a refinance to be completed once we received the entire

signed completed contract. If a contract

is rejected due to missing or invalid information, the refinancing process cannot

continue until the correct information is received.

As requested by [redacted], we

have placed a cease and desist on his employer’s telephone number. Please allow 24 hours for that information to

update in our system.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

To whom it may concern:

Review: bought the refrigator a year and half ago, since date of purchase it has been nothing but issues. Notify the help desk 5 times, they send out a tech to service and still not working correctly. It freezes my vegies, and some of my dairy products gent frozen and then spoiled. the shelves plastic have broken off so I cant even place a 1/2 gallon of milk, at this point I have lost some good amount of money.Desired Settlement: An exchange and a discount or refund for the amount of money I have lost in groceries.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted]’s complaint.

Our records show on [redacted], Mrs. [redacted] purchased a Frigidaire refrigerator

with a 24-month Repair Service Agreement Plan and received delivery on [redacted] in good order.

We received Mrs. [redacted]’s complaint and found she contacted the

service department on four separate occasions dated from [redacted] to [redacted] stating

her refrigerator was over freezing.

·

On [redacted] Mrs. [redacted]

contacted service stating the refrigerator was not cooling. The technician

found ice on the duct assembly which was not allowing airflow and removed the

ice; checked refrigerator and unit tested ok no parts were required to complete

repairs

·

On [redacted] Mrs. [redacted]

contacted service stating the unit is over freezing. The technician removed and

reinstalled the Veggie dampers, educated Mrs. [redacted] on Veggie dampers

temperature; tested unit and unit tested ok no parts were required to complete

repairs

·

On [redacted] Mrs. [redacted]

contacted service stating the refrigerator was freezing her food. The

technician did not find an issue with the unit over freezing however; he did

find the shelves were broken and informed Mrs. [redacted] that the damaged shelves was

not covered by the Repair Service Agreement Plan. Mrs. [redacted] was given an

estimate on the cost of repairs however; she declined service therefore the

order was cancelled.

·

On [redacted] Mrs. [redacted]

contacted service stating the refrigerator was freezing her food. The

technician replaced the thermostat and tested unit; unit tested ok

As of [redacted]; Mrs. [redacted] has not contacted us regarding any

further issues she is having with her refrigerator since repairs were completed.

At this time Mrs. [redacted]’s refrigerator does not meet the qualifications for an

exchange; the unit has been repaired. If Mrs. [redacted] is in need of service, she

may contact the service department at ###-###-#### to have a technician

re-assess her refrigerator. On 10/15/14, We mailed Mrs. [redacted] a food loss

claim to fill out and submit back to us for processing.

If we may be of further assistance, Mrs. [redacted] may contact us at

###-###-####.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Reason is still paying for a broken item, what is the use of calling if the tech will continue to stait that the

there is nothing wrong with it.

Review: We bought a recliner and also purchased the protection plan. In less than a few months the chair broke. They sent someone to look at and had to order parts. After another month they came to install the part and broke a different part on the chair. The guy that came to fix it showed up in a taxi!! He said he had to order a new part and we haven't heard a word. Nobody has called and we have taken off work twice now and can't afford to take another day off!Desired Settlement: I want a refund! This chair was almost 1,000 dollars and we can't sit in it! I also want credit for the protection plan!

Business

Response:

Thank you for

the opportunity to respond [redacted]’s complaint. Our records show on [redacted] purchased

a [redacted] recliner with a 48-month FurnitureGard Plan and elected to

pick up the product on [redacted] from Conn’s located in [redacted]. On [redacted],

[redacted] contacted us stating the reclining mechanism broke off and the

right side of the recliner was leaning. A service appointment was scheduled for

[redacted]; upon inspection the serviceman found parts needed to be ordered due to

the reclining mechanism was bent and the handle is broken. Our records show we

shipped the parts to [redacted]’s home and he received the handle on [redacted]

however; the remaining parts were received on [redacted] due to a delay. Once all

parts were received, a service appointment was scheduled for [redacted]; upon

repairs the serviceman found the bar attached to the handle that reclines the

mechanism was broken. Although we are unable to determine when the handle

broke, the part was reordered. Our

records show [redacted] is scheduled to complete repairs on [redacted]. At this

time we are unable to honor [redacted]’s request to return the recliner for

a refund; service will need to continue.

If we may be of

further assistance, [redacted] may contact Customer Service at

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. I do not want the repairman in my home. He showed up in a TAXI last time and I am uncomfortable allowing them into my home. A taxi? Really? Not a Conn's truck? I have been since [redacted] without a chair that I paid $1,000 for. It is not acceptable to sell a product AND a service plan and then take 3 months to fix a defective product. I will get a lawyer, call the news, whatever is necessary to get a refund. This is so unprofessional and I will not allow a "serviceman" into my home for safety reasons, especially when they arrive in a taxi. I want a refund.

Regards,[redacted]

Business

Response:

Thank

you for the opportunity to respond [redacted]’s additional comments. Conn’s would like to apologize to Mr.

Robedeaux for the experience he has had regarding his recliner. We attempted to contact [redacted] on

[redacted] and [redacted]; but was unsuccessful in those attempts. After further review Conn’s has agreed to

exchange [redacted]’s recliner, he will simply need to contact his nearest

Conn’s store to schedule the pickup and delivery of his new recliner.

If we

may be of further assistance, [redacted] may contact Customer Service at

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. I did speak to [redacted] on [redacted], she told me they would honor my request for an exchange. I went to the Conn's store here in [redacted] and found a chair, but it was $[redacted], not $[redacted] which is what I paid for the other chair. The manager told me that we will just lose the $[redacted]. I was willing to purchase something else with the remaining $[redacted] and even pay if it went over, I was told no. So I am out $[redacted]???? The manager was extremely rude and my [redacted] and I left upset. Can you please just arrange to have the chair I picked delivered and credit our account for the $[redacted]? The chair we picked is the dark brown [redacted] recliner. We do not want to go back to the store due to the horrible way we were treated on [redacted].

Regards,

Business

Response:

Thank

you for the opportunity to respond [redacted]’s additional comments. Conn’s has agreed to honor [redacted]

request to exchange and credit the $[redacted] difference to their Conn’s account. Mr.

Robedeaux is aware and will call us back with the model number for the recliner

they reselected.

If we

may be of further assistance, [redacted] may contact Customer Service at

Sincerely,

Review: Bought furniture 2 months ago and our love seats right arm is falling off been given run around put on hold never got back to, been hung up on, have been lied to with proof of the lies, been sent all over the place on the phone no one has helped. My [redacted] and I are tired of the lies and the hassle of this company. They have changed our fix it date 3 times. We want our new furniture fixed, replaced or picked up.Desired Settlement: We want our new furniture fixed replaced or picked up and close our account.

Business

Response:

Thank

you for the opportunity to respond **. [redacted]’s complaint. Our records

show on[redacted], **. [redacted] purchased an

[redacted] reclining furniture set which consisted of two pieces, sofa

and loveseat with a 48-month Furnituregard Plan on both pieces. **. [redacted]

made his purchase and elected to pick up his items; which was picked up and

received in good order.

**.

[redacted] contacted service on [redacted] regarding his loveseat; stating

the right arm had broken off. **. [redacted] was scheduled for service on [redacted],

which was the next available date for service in his area. **. [redacted]

expressed his dissatisfaction with the service date given and ended the

call. We attempted to contact **. [redacted] on several occasions [redacted],

and [redacted] to see if service was still

needed, but we were unsuccessful in our attempts; due to no response **.

[redacted]’s work order was cancelled on [redacted].

On [redacted], **. [redacted] work order was

re-opened and assigned to a different service provider ([redacted]). The

service provider attempted to contact **. [redacted] for service on [redacted];

contact was made however; **. [redacted] declined service. At this time we are

unable to honor **. [redacted]’s request to return/exchange his loveseat; **. [redacted]

must allow a serviceman to assess the reported damages to determine the repair

needs. **. [redacted] may contact our service department at [redacted] to schedule a service appointment.

If

we may be of further assistance, **. [redacted] may contact Customer Service

at [redacted].

Kind

regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

In the response submitted by [redacted], there are 2 false statements in the first paragraph alone and I have the documents from the date of purchase to prove this. She stated we purchased the furniture on [redacted]. Our purchase was made on [redacted]. She also states that "**. [redacted] made his purchase and elected to pick up his items; which was picked up and received in good order". We paid $[redacted] for standard delivery and the furniture was to be delivered on [redacted]. We can provide a copy of the invoice with the date and cost of delivery, as well as the service plan we purchased.

Review: I purchased a [redacted] from Conns a few days ago. On the advertisement at the store it clearly reads [redacted]. After getting it home ive come to find out that it is NOT a [redacted]. They added a [redacted] stick to the box and call it smart. They are ripping people off with false advertisement. They will not take the TV back and the [redacted] has never worked. They told me I had to purchase a new [redacted] stick. They sold me a non [redacted] at a [redacted] price. Ripped me off. They are still selling this tv and ripping people off.Desired Settlement: Either fix the TV I purchased or let me trade it in for a REAL [redacted]. NO restocking fee. Yall ripped me off. please make this right.

Business

Response:

Thank you for the opportunity to respond to [redacted] complaint. We attempted to contact [redacted] on 4/15/15 and 4/16/15

to address his concerns however; we were successful in our attempts.

To better assist [redacted] we ask that he

contact us directly at [redacted].

Kind

regards,

Review: I purchased an accidental damage plan and when my laptop was damaged they refused to honor my policy and said that it was not an accident but neglect.

I purchased a [redacted] from Conns in [redacted]. The sales person [redacted] talked me into adding additional insurance and protection to my product. I purchased the extended warranty as well as the accidental protection plan for my product. On Wednesday [redacted] I told my daughter to get out of the car and raise up the garage so I could park the car. She placed the laptop on the trunk to raise up the garage. After I didn't see her I begin to back into the garage and pushed the gas to get over the garage hump. I heard a crash and when I got out of the car I saw that the laptop had fallen and I had backed over it. I called the service center to report my complaint and was told that if I ran over the laptop that it would be covered through my accidental damage protection plan. I took the laptop to the service center located at [redacted]. I told the young lady at the service desk what happened and was told that my accidental damage policy would cover the damages. I called the company several times a day waiting for them to assign my laptop to a technician. I was told that after the technician look at my laptop it would be determined at that time if my product would be repaired or replaced. On Monday [redacted] called me and told me that he would be unable to repair my laptop and would submit a request for replacement. I continued to contact Conns concerning this matter and when I called on [redacted] I spoke with [redacted] and she told me that my product would not be repaired, it would not be replaced. [redacted] told me that my accident was due to negligence and therefore they would not honor my policy. I called back on [redacted] and I spoke with [redacted] at the Help Desk and asked her to read to me in the policy where it states that if I hit the computer with a car that it would not be covered. She read me a provision that had nothing to do with my situation but rather a statement that left it up to Conns whether or not they would cover damages. She left me on hold for 10 minutes and said that they would not cover the damages on my laptop. I called back again and spoke with [redacted] later that day with the corporate office and was told again that my product would not be repaired nor replaced. I told her that the information I was given at the store and at the service center is conflicting. The sales rep and the store and when I call in all told me that my laptop was covered under my accidental protection plan, however, when I have an accident I am told that it is not covered and that is is negligence. All accidents are due to some type of negligence and we are only human that is why people purchase insurance to cover them for when and accident occurs. I don't understand why Conns is backing out of our contract.Desired Settlement: I want the company to honor my policy. When I called the store and asked if this would be covered they told me yes. When I went to the service department and asked them if this would be covered they told me yes. When I called the help desk and ask them if this type of accident was covered they said yes. Now that it is time for them to replace my product I am being told no. The provisions in my contract do no specify any type of accident that is not covered. When I purchased this policy the

Business

Response:

Thank you for the opportunity to respond to [redacted] complaint. Although we have been unsuccessful in our attempts to contact [redacted]. We have reviewed her claim again with the additional details she has provided in her complaint. Conn’s has agreed to approve the accidental claim and replace [redacted] computer. [redacted] may visit her nearest Conn’s to complete the replacement process.

If I may be of further assistance, [redacted] may contact me directly at [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I want to thank the Revdex.com and Conns for resolving this dispute. My faith in this Conns has been restored and I am pleased with the outcome. Conns replaced the equipment using my accidental damage protection and made good on their warranty agreement.

Review: I purchased a stackable washer/dryer on and had it delivered [redacted], on [redacted] it already went out. Screws were in my clothes where the dryer part was completely falling apart. I've made numerous calls, spoken to managers, customer service managers, and still keep getting the run around. I was told that they would send someone out to repair it, the 3rd party vendor called me and said they didn't service my area and that I would have to take that up with Conn's. Conn's said that they did in fact service my area and that they would have someone contact me, I never receive that phone call. I called multiple times and spoke to different people every time and was told "We'll call you back", those calls never happened either. It was finally "approved" to be replaced on [redacted] and was supposed to be delivered on [redacted]. I was called on the [redacted] saying they didn't receive it from their warehouse and that it would be delivered "FOR SURE" on Friday, [redacted]. I was contacted this morning and told that the W/D they received was heavily damaged and that they would not be delivering today. SO, a day short of a month without a washer/dryer and still cannot get my replacement.

Product_Or_Service: [redacted] Stackable Washer/DryerDesired Settlement: I just want a workable washer/dryer! Also, I want potential customers to know exactly how they've handled everything and what they could possibly be getting into doing business with Conn's. There has been so much miscommunication and none of their employees seem to know what's going on. All they've done this far is pass me on to a different employee who has NO idea about my account, so everything has to be explained, again... I will NEVER do bu

Business

Response:

Thank you for the opportunity to respond to [redacted]'s complaint. We would like to apologize to [redacted] for the delay getting her a new Stackable Washer/Dryer. Our records show [redacted]'s new set was delivered and installed on [redacted].

We appreciate [redacted] for bringing her concerns to our attention, if I may be of further assistance [redacted] may contact me directly at [redacted].

Review: I have purchased 2 products from this store and both times told that they have a price match guarantees. My salesman told me if I found the same product I purchased within 14 days of purchase to bring proof of the price with the same model # in and they would match the price and give you 10% of the difference. I found the exact model at best buy 2 day's after I purchased the product so I drove from my home in Shawnee to Oklahoma city and went to best buy and got th price tag off the shelf and checked with an employee to make sure they had it in stock which they did. I then took the price tag to conns and showed it to the salesman that helped me the first time. He then told me that they won't price match unless you have a sales ad with the product in it, I explained to him the regular price of the item was $100 cheaper and it was on sale for $150 cheaper. He said he would talk to the store manager and give me a call back. I never received that call so I contacted customer support via email I then received an email that had their price match policy which said you had to bring in advertisement and nothing else I asked how an price tag wasn't an advertisement and she told me. it had to be available to the public and not in the store. After a few emails they came up with a new reason of since I was approved for 6 months no interest then price matching wasn't available to me. None of this was explained to me on either purchase I made at this store and I dont understand how "price match guarantee" can have so many stipulations. A guarantee is an guarantee to me and I believe that is false advertisement.

Product_Or_Service: [redacted]1

Account_Number: [redacted]Desired Settlement: I would like for the price match to be honored and not get ridiculous stipulations added every time I supply the information they ask for.

Business

Response:

Review: In [redacted], I bought a $2600.00 [redacted] refrigerator from Conn's. Beginning around [redacted], the refrigerator stopped cooling, then again at [redacted]. Since then, Conn's has replaced the computer 3 times, plus some other minor repairs. On [redacted] the refrigerator stopped cooling again. The service tech came out and said it was the sensors. He ordered sensors and they were installed on [redacted]. The refrigerator did not start cooling. The service tech said the compressor is not working. He said he would call Monday, [redacted], to see if it started cooling. It did not start cooling over the weekend. The tech called Monday and I told him that the refrigerator did not start cooling. He said that his manager said that my refrigerator was going to be exchanged. He said someone would call me within 48 hours to give me the details. Noone has called. I called them today ([redacted]) and I was told that my refrigerator was NOT going to be exchanged. Instead, they ordered a compressor and it would arrive at their business on [redacted]!!! I spoke with someone in the corporate office and she just kept telling me that my refrigerator would not be exchanged.I was told last year when all this began that when I have the same problem 3 times, the refrigerator would be exchanged. I've had three computers replaced! I don't understand how much more I have to be inconvenienced with this refrigerator not cooling. Each time the refrigerator goes out, it takes a week to a week and a half to get it going again. I've lost hundreds of dollars in food. It's expensive to buy food on a daily basis. I don't know what else to do or where to turn to get help. I have told them several time that I have a lemon and that I'm not happy with the product or their service. I'm very frustrated.Desired Settlement: I would like an exchange or my money back. I need a refrigerator that's dependable. Their customer service is lousy. I just don't know how many more times this refrigerator has to break down before I get another one.

Business

Response:

Review: I bought my furniture at the Lafayette location with an extended warranty in Nov 2011. They are refusing to fix, replace, or store credit me. My furniture has been fixed at least a dozen times. It is not durable like I was told when I bought it. Now they are saying the extended warranty won't cover it cause it's normal wear and tear. I think an expensive piece of furniture should last more than 2 1/2 years. And why did I get the extended warranty. I am asking for a store credit (not even full price) but they keep telling me no and that they won't fix it.Desired Settlement: Store credit to get something that will hold up.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] complaint. Our records show on

10/29/11, Mrs. [redacted] purchased a Catnapper Cortez reclining loveseat and

sofa set both with a 48-month FurnitureGard Plan. After

further research we found Mrs. [redacted] had service calls on the loveseat and

sofa since December 2011; the technician assessed both units and multiple parts

were ordered and repaired. The last service call we received from Mrs.

[redacted] was on 4/11/14, stating the cushions were sinking and both units were

peeling. A service call was scheduled for 5/1/14; upon inspection the technician

found the right and left seat cushions were peeling on both units. We contacted

Mrs. [redacted] on 5/6/14 to inform her that peeling was not covered under the

FurnitureGard Terms and Condition. As a good will gesture, Conn’s has agreed to

exchange Mrs. [redacted]’s furniture set after further evaluation; Mrs.

[redacted] may visit her local Conn’s store to process the exchange.

If

we may be of further assistance, Mrs.

[redacted] may

contact Customer Service at [redacted]

Kind regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.