B And B Movers

Review: After many calls to the store, corporate office,and even a letter to the president of the company, Conn's continues to ignore my plea to solve a problem with the honoring of a warranty. At the time of purchase, we were encouraged to purchase a warranty and was told that if anything happened to the recliner, we would be covered. When the leather on the recliner began to crack less than 2 years into the warranty, Conn's sent someone out to look at it. The person that came said that yes, it needed to be replaced, and that she would order the part. Two weeks later, we got a call from the company stating that the cracks were from normal wear and tear and they would not honor the warranty. Whoever made the final decision not to honor the warranty hadn't even seen the chair. Why would they send someone out to look at the chair and when she told them it needed to be replaced, they decided not to? I suggested to Conn's that there could be a possibility that the chair was defective in some way, but they refused to check into that very real possibility. It appears that Conn's blames their customer rather than do what was promised to me from the very beginning - "if anything happens to your recliner, you will be covered". I feel misled by the company. The salesman assured me that the warranty was the best way to protect my $400 investment, so I purchased the warranty, yet, after it was all said and done, my warranty was not honored by the company. Conn's salesmen are promising protection to their customers, taking their warranty money, yet Conn's apparently has no intention to honor that protection.Desired Settlement: I would like for Conn's to replace the top section of the recliner, which was the recommendation from the person Conn's sent to my home to look at the recliner.

Business

Response:

Thank you for the opportunity to

respond to Mrs. [redacted] complaint. Our records show that Mrs. [redacted]

purchased a Tahoe Recliner from us on 3/22/11 , with a 48 month Furniture Guard Plan. Mrs. [redacted]

placed one service call with us on 8/3/13 and it was completed on 8/23/13. Mrs. [redacted]'s service complaint

was that the headrest was splitting apart. On 8/20/13 the service order

was cancelled due to us not being able to reach her. On 8/23/13 a voice message was left for Mrs. [redacted] advising that

the headrest is bubbling due to the hair and body oils overtime and daily usage

and terms and conditions do not cover cracking, peeling and or bubbling. We

spoke to Mrs. [redacted] on 5/6/14 and explained to

her the terms and conditions and why it is not covered. After further review it appears the cracking

and peeling was in the beginning stages when reported. It is not cost effective to repair the

recliner therefore, Conn’s has agreed to honor Mrs. [redacted]s request for an exchange. An in store credit has been approved and Mrs.

[redacted] may visit her nearest Conn’s to reselect a new recliner. We sincerely apologize to Mrs. [redacted] for

the experience that she has had with her recliner.

If Mrs. [redacted] has any other

questions or concerns she may contact customer service at [redacted]

Kind Regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: On/or about the 28th of February, I opened an account with Conn's on Hotel Circle in Albuquerque and purchased a washing machine, rug, vacuum cleaner, and a KamadoJoe. Everything was delivered on time, as promised, on the 1st of March which was the day I was moving into my rental house. A couple of days later, we opened the lid of the KamadoJoe to unpack the parts and set it up, and noticed the inside was cracked. In addition, one other piece in a separate box was broken as well. I don't have a complete phone record but I know I called on 3/10, 3/14, 3/17, 3/23, 3/24, and 3/27. On 3/30, they attempted to deliver a new interior for the Kamado but they broke that too and they didn't even know about the second part that was supposed to be replaced. I called again on 3/31 to find out what they were doing. And I called again on 4/7 Last I heard was they were checking to see if they could get a complete replacement or I might get a credit on my account. Extremely poor follow up customer service on the part of this store's management team. I should not have to call for an update.Desired Settlement: Come pick this thing up and credit my account. They also need to pick up the BigJoe Heat Deflector that I purchased to go with this unit as I can't use it if the KamadoJoe is broken/returned.

Business

Response:

Thank you for

the opportunity to respond to Mrs. [redacted] complaint. We have contacted Mrs. [redacted] regarding her

concerns and apologized for the inconvenience. Conn’s has agreed to honor

Mrs. [redacted] request and exchange her [redacted] and Deflector for a

sofa. Mrs. [redacted] has re-selected a new sofa which was

delivered on 4/21/14. We appreciate Mrs. [redacted] for bringing her

concerns to our attention. If we may be

of further assistance, Mrs. [redacted] may contact us at [redacted]

Kind regards,

Conn’s Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution was satisfactory and I consider this complaint resolved.

Regards,

Review: I recently paid off my account balance at Conn's, and they closed my account and gave me a 23 point ding on my credit scores. They still owe us money back because they did not remove a cost that we were charged without notice. Now because of a massive ding, I have gone from a fair credit score down to almost to the poor. This is now causing me a lot of problems from other companies.Desired Settlement: I want that 23 point ding removed and my refund due to be given ASAP. I Also want a written explanation and apology for this issue.

Business

Response:

Review: I went to a store and started a contract which they offered me 0% interest for 6 months but Rep failed to put that on contract and when I went in to pay off the account was told I wasn't put on that option. I have contacted conns directly via store and Customer service phone number and no one has resolved the issue or even accepted responsibility of the mistake and take care of it. now I am writing about my complain. I have done more then my share to get this resolved and left messages with a manager at customer service by the name of [redacted] and also the store manager [redacted] I have closed the account in March and it was opened in Dec of **Desired Settlement: I am wanting the interest paid sent back to me since I have already closed the account and paid the account in full due to not wanting to pay more interes

Business

Response:

Thanks

for the opportunity to respond to [redacted] complaint. Our records show on 12/**/13, [redacted] purchased a television and two tablets with 25 month extended warranty on all

three items. We have reviewed and

researched [redacted] complaint found [redacted] credit and purchase

qualified for a 6 month Cash Option promotion (No interest for 6 month).

However, the contract [redacted] signed did not include the promotion.

We

have agreed to honor the promotion and refund [redacted] the interest accrued

on the account during the financed period. A check will be mailed to [redacted] in the amount of $158.47. We have included a copy of the loan ledger

for [redacted]’s records.

If we

may of further assistance, [redacted] may contact us at [redacted]

Kind

Regards,

Conn’s

Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I would also like to know when the check would be sent. Finally thanks for taking the initiave and accepting responsibility and making it right. Nothing was ever done at store or customer service number.

Review: Conn's Furniture

On [redacted] I called Conns and reported that the table is broke and that some of the backs of the chairs are messed up.They called me back on [redacted] to schedule repair. I told them that I would need repair after 430 because I work until 4. [redacted] called back and told me he scheduled me for 12- 2 I told him I couldn't be there then he was rude and said that he was not changing the schedule time, I would have to call Conn's and reschedule I told Conn's to please not send the same man [redacted] as he was very rude. THey said they talked to [redacted] and that [redacted] would not be coming out. [redacted] assured me that they would be out after 4:30 and that they would call [redacted] or [redacted] to schedule. They called [redacted] and scheduled it, when the man got to my house it was the same rude man [redacted]. He told me he couldn't fix my table and that he would have to report to his supervisor and that Conn's would have to replace the whole table.[redacted] I was contacted and told that the rail of the table is not covered by warranty. I told them to come and pick the merchandise up to be told no that it is yours. I am not paying for merchandise that broke before 90 days. I am also paying for extended warranty and they are playing around. I was put on hold by [redacted] this morning then [redacted] transferred me to repairs after I asked for complaint department, then [redacted] asked me to repeat address and phone number several times and told me that was not the information she has. then told me she was with customer service and would transfer me to complaints to once again be transferred to repair at that time after 15 minutes of them playing games I told them I would handle it another way.

The same thing happened on [redacted] when I called I was hung up on three times and the 4th time when I asked for a supervisor they made me verify all my information then put me on hold for more then 10 minutes then the supervisor put me on hold and contacted [redacted] and I was told they would be sending somebody out besides [redacted]. The man from [redacted] might have been at my house 20 minutes.Desired Settlement: I either want a new table or a refund of money and they can have their broke merchandise.

Consumer

Response:

I have not heard back from them except for a [redacted] that called and wanted feed back on a service order that was never completed as of today still nothing has been done ([redacted]). I have requested a copy of all payments credited to my account and I still have not received that either been 3 weeks waiting. When I called on [redacted] to see if my statement and pictures and form to cancel this insurance that's costing me way to much [redacted] said she would be glad to mail them out. For all the different types of insurance they have available on my account to be cancelled I have to submit a copy of my homeowners insurance .She said it could take two weeks for me to gst the stuff I have requested.They still continue to put me on hold and pass the call to half the floor. A really unhappy customer to say the least.

Business

Response:

Review: I bought a new samsung washer from conns feb 22 2014. it does not work, never has worked. samsung tech came out and said it needed new parts. conns said their tech had to come out. conns techs came out 4 times and replaced parts and didnt fix it. conns said I had to get approval from samsung. samsung recieved all paperwork from conns techs and said to contact the conns store for exchange. neither conns nor samsung wants to take responsibility for replacing this brand new washer that never has worked. meanwhile conns insisted I make a payment on this or it would go against my credit. I asked them to just come get this broken washer I didnt want it anymore since it doesnt work and I cant get it replaced and they told me that since I signed contract I would still be obligated to pay for it even if they came and got it???Desired Settlement: I would like the washer replaced, refund of first payment, and refund of all ive spent at laundrymat!!!

Business

Response:

Thank

you for the opportunity to respond Mr. [redacted] complaint. Our records

show on 2/22/14, Mr.

[redacted] purchased a Samsung washer and dryer with a limited 1-year manufacturer

warranty on both items totaling $1190.72. Our records show on 3/02/14, Mr. [redacted] contacted us

regarding his washer; stating the washer’s display screen blinking on and off,

humming, and not turning on the spin cycle. A service call was scheduled

for 3/4/14; upon the inspection the technician found the pressure system and

main board needed to be replaced. After multiple attempts to replace the

recommended parts we were unable to successfully repair Mr. [redacted]’s

washer. After assessing the repair needs

and reviewing the service history on Mr. [redacted]’s washer an exchange was

approved on 4/21/14.

Mr. [redacted] was contacted and has since replaced his washer on 4/23/14. Conn’s would like to apologize

to Mr. [redacted] for the experience he had and for any inconvenience caused as a

result of the delay.

If we

may be of further assistance, Mr. [redacted] may contact Customer Service at 1-877-358-1252.

Kind

regards,

Conn’s

Customer Relations

Review: I received a new refrigerator, stove, dishwasher and garbage disposal a week agol 02/14/15. The delivery man could only install the refrigerator and stove. It took several days to get someone out to install the dishwasher and I am still waiting, more than a week later, to get someone out to install the garbage disposal. Their service people keep awfully late hours, and never seem to be in [redacted] before at least 6 pm, the times they have actually arrived, it has been closer to 9:00 pm. This is highly inconvenient. Please help me get this installation done.Desired Settlement: To get done with this transaction, rapidly and with limited additional inconvenience.

Business

Response:

Thank

you for the opportunity to respond to [redacted] complaint. Our records show

on 2/8/15, [redacted] purchased a GE refrigerator, electric range, dishwasher

and disposal. [redacted] elected to purchase Conn’s Installation to install her

dishwasher and disposal.

We

received [redacted] complaint and found she was scheduled for delivery and

installation on 2/15/15. Our records show Conn’s delivery team was able to

install [redacted] refrigerator and range however; the dishwasher and

disposal required additional equipment for installation therefore we were

unable to install at the time of delivery. Our records show we completed

installation on the dishwasher on 2/17/15 and 2/25/15 for the disposal.

We

sincerely apologize for any inconvenience [redacted] experienced as a result of

delay. We will mail [redacted] a $50.00 gift card for customer satisfaction;

please allow 7-10 business days to receive.

If we may be of further assistance, [redacted] may contact

customer service at [redacted].

Kind

regards,

Review: I called Conn's accounting department to discuss my payoff of my account. The amount provided was off by over $[redacted] with a balance of $[redacted] So spoke with a live person. I purchased 2 LG Google TV's in late May 2013 one for $[redacted] and $[redacted]. The agreement was if I paid the TV's off in 12 months and on time it would be same as cash. Both TV's were $[redacted] plus 8.5% tax would be $[redacted]. I was advised that my cash agreement was voided because I made my payment on July **th and it was due on July *th. Well what she failed to see was I also made my first payment on June [redacted] which was 15 days before the due date. The cash agreement is only good if payments are made 10 days in advance. My payments thus far were made on 6/**, 7/**, 8/*, 9/**, 10/**, 11/** and 12/**. All made weeks in advance. So with this being seen my cash agreement was put back into place. As of my December payment my total payments made were $[redacted] leaving a remaining balance of $[redacted] There is a difference of $[redacted] I made an attempt to get the rep to explain the difference when I have a cash agreement. I also advised that there was insurance on my account but that was removed because I am a homeowner and have homeowners insurance and did provide Conn's with my declaration page stating this to have the insurance removed. I asked her to do the calculations and she acted as if she really did not have a clue as to what to do so she advised me to go back to the store and have them explain it and correct ant any errors. I was done at that point because if she is int he Accounting department and cannot fix it then I knew I had to take matters into my own hands.Desired Settlement: I need Conn's to correct my account so that my balance reads $[redacted] and not $[redacted]. I would need to fix this now and not later to avoid any delays. My goal is to pay this account off in a few months.I would also recommend Conn's do their part and stop conning the consumer. I reviewed my account but what about the other [redacted] or so other consumers who are not. The [redacted] of dollars can add up to alot of money because of lack of knowledge

Business

Response:

Review: I purchased a Samsung dishwasher DW80H930US on December 5, 2014 in the amount of $699.99 in addition to a repair service agreement in the amount of $109.99. The dishwasher was installed on December 6th. On December 20, 2014, the dishwasher began to beep and was draining repeatedly and given an "LE" message. At the time of purchase, my salesman [redacted] said to call him if we had any issues with the appliances I had purchased. I called [redacted] and he said he was going to look up the code and call me back. He never did. I called him again and he said he would contact service repair for me and never did. I called the service department myself and scheduled a repair for December 22, 2014. The representative indicated that someone would call me between 9-11 am to confirm the time for the service repairman to arrive. Service never called me back and at 3:35 pm the serviceman called to say that he was at my home. I explained that I was not home as I never received a confirmation call. He said that the serviceman scheduled was sick and instead they asked him to come. After several more calls and visits to the Broadway store, a serviceman [redacted] finally arrived on December 29, 2014 to repair my dishwasher. I explained that the door was not closing properly and that the dishwasher kept beeping with an "LE" message. Before he left he said that there was evidence of door damage and I would need to wait a couple of days for him to submit the report so I could request a replacement. When he left the dishwasher no longer had the "LE" message but it is not rinsing the dishes properly as it is not draining the dirty water. I called the Broadway store on January 1, 2015 and explained that [redacted] asked me to follow-up with them on a replacement dishwasher. The sales representative I spoke with said that according to [redacted] repair the service request was closed as his supervisor had denied the replacement. She connected me with another service repair and [redacted] called me on January 3, 2015 and said he was going to submit another request to have the dishwasher replaced. I received a survey call from Samsung as to the quality of my repair and gave them all of the information I have indicated here. I still have yet to receive a follow-up call from Conn's as to the status of my request to replace the defective dishwasher.Desired Settlement: I want the Samsung dishwasher replaced with a new one that is not defective.

Business

Response:

Thank you for the opportunity to respond to [redacted] complaint.

Our records show on 12/5/14, [redacted] purchased Samsung

dishwasher with a 36-month Repair Service Agreement Plan.

We received [redacted]

complaint and found she contacted our service department on two separate

occasions regarding repairs on her dishwasher.

Review: I bought a refrigerator in September 2013 and it came with a rebate for the delivery charge. The salesperson said she would submit the rebate for me and it would take up to 10 weeks to receive it. I checked back with her in December 2013 and she said they didn't receive it so she was faxing it to the rebate center and that they would "expedite" it. I checked back with her in February 2014 and she said it was "processing". Called them today to check on the status and was told that they had just received it on February **, 2014 and it would take a minimum of 10 weeks from that date to receive my rebate. UNACCEPTABLE. They wouldn't wait this amount of time for me to make a payment on my account.Desired Settlement: I want my rebate within a week.

Business

Response:

Thank

you for the opportunity to respond to [redacted] complaint. We have reviewed [redacted] complaint and

found her rebate submission form had not been received by the rebate

center. [redacted] has been contacted

and Conn’s has agreed to honor the rebate as a gesture of goodwill. Please allow 7-10 business days for

processing.

If we may be of further assistance, [redacted] may contact us directly at [redacted].

Kind regards,

Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that if I receive my rebate check within 7-10 days, this resolution will be satisfactory to me. I will wait 7-10 days for the business to perform this action and, if it does, will consider this complaint resolved. As a side note, Conn's has never contacted me, I have initiated all contact and received nothing but excuses and finger pointing when I have spoken to them. Providing me with my advertised rebate is not, in my opinion, a gesture of goodwill, but legally required.

Regards,

Review: ON [redacted] MY [redacted] AND I, [redacted] WALKED IN TO CONNS LOCATION: [redacted] TO BUY A LAP-TOP AND [redacted] ONE BUNDLE FOR MY [redacted] AND [redacted] WAS OUR SALES REPT. **. [redacted] WAS BEEN OUR SALES REPT FOR OVER 5+ YEARS SINCE [redacted] XFER TO [redacted],LA. OVERALL WE HAVE BEEN CLIENTS OF CONNS AS FAR AS [redacted]. EVERYTHING WE HAVE TAKEN OUT NOT ONE TIME LATE AND PAID AS AGREED ON OVER 100+ ACCOUNTS, PROOF WE HAVE. GOING TO WHERE I AM TRYING TO GET IS THAT ON [redacted] WE BOUGHT 2 ITEMS LAP-TOP $[redacted] AND [redacted] WITH WARRANTY ON EACH $[redacted] AND $[redacted] ON A 12 MONTHS PLAN WITH A APR OF [redacted]%. PAYMENTS OF $[redacted] ALSO IT LOOKED LIKED THEY THREW IN $[redacted] WITH OUT MY CONSENT AND SIGNATURE. ALSO WE NEVER GET PROPERTY INSURANCE FOR THE REA[redacted] WE HAVE HOMEOWNER INSURANCE. 3 DAYS LATER WE WENT BACK TO THE SAME TO TAKE BACK THE LAP-TOP THAT WE NO LONGER NEEDED. WE GOT CREDITED BACK FOR BOTH THE LAP-TOP AND WARRANTY. $[redacted], TOTAL OF $[redacted] TAX. SO LEAVING THE BALANCE AS OF 1[redacted] AT $[redacted]. WE HAD PLANS TO LEAVE TO [redacted], FL AS OUR USUALLY [redacted] TRIP TO [redacted]. GETTING BACK I TOLD MY [redacted] THAT I AM GOING BACK TO PAYOFF THE ACCT ASAP LIKE WE DO EACH TIME. ON [redacted] WE SHOWED UP TO THE STORE OFF [redacted] TO CANCEL THE WARRANTY OF $[redacted] ON THE [redacted]. THE YOUNG GIRL STATED THAT IT SHOULD TAKE NO LONGER THAN 10 DAYS TO SHOW IN EFFECT. LEAVING THE BALANCE ABOUT $[redacted]. OK SO ON [redacted] WE GOT BACK TO THE SAME STORE OFF [redacted] SPOKE TO THE MANAGER **. ESCAOBAR. NICE GUY BUT SEEM LIKE HE SHOW NO CARE IN OUR CASE, WHEN I ASKED WHY THE WARRANTY HAS NOT BEEN TAKEN OFF. HE STATED THAT HE HAD NO CHARGE OF THE SYSTEM AND WE HAD TO CALL CUSTOMER SERVICE. SO WE DID RIGHT THERE AND THAN, [redacted] OR [redacted] HELPED AND STATED THAT THE GIRL FAXED THE WARRANTY FORM TO THE WRONG NUMBER. SO WE COMPLETE A NEW FORM AND FAXED IT TO THE NEW FAX NUMBER AND [redacted] STATED BY THAT FRIDAY 01/16/2015 IT SHOULD BE REMOVED. ALSO I PAID TOWARDS THE BALANCE THAT I SHOULD HAVE HAD OF $[redacted] IN THE AMOUNT OF $[redacted] PAID. SO I SHOULD HAVE HAD A BALANCE OF $[redacted]. OK SO I CALL CUSTOMER SERVICE ABOUT 2 DAYS LATER TO SEE WHAT THE BALANCE WAS. THE LADY WAS SO RUDE AND STATED THAT THE BALANCE WAS ABOUT $[redacted] AND SOME CHANGE. I SAID WHAT!!!!!!!!!!!! SHE SAID THAT $** AND SOME CHANGE WAS INTEREST ADDED TO THE ACCT. SO CONNS ADDED $** AND SOME CHANGE ON INTEREST FOR ABOUT 30 DAYS ON A BALANCE OF $[redacted]. SORRY I HAVE DEGREE IN FIANANCE AND BEEN IN FINANCE INDUSTRY SINCE 05/[redacted]. ON A BALANCE OF ABOUT $[redacted] WITH A APR OF [redacted]% SHOULD HAVE NOT EARN NO MORE THAN $** IN INTERST. ON TOP OF THAT I WAS STILL BEEN CHARGE FOR THE $[redacted] PLUS TAX AND $[redacted] ON THE ACCT [redacted] STATED ON [redacted] WHEN I MADE ANOTHER $[redacted].** PAYMENT. WE CALLED ON [redacted] MYSELF AND CONNS REPT [redacted] AND MANAGER [redacted] BECUASE THEY WERE EVAN CONFUSE. I SPOKE TO A [redacted] A WOMAN WHO WAS KINF AND STATED THAT SHE WAS CONFUSE HER SELF AND HAD TO TAKE THE ACCT TO A UPPER MANAGERMENT FOR REVIEW. ALSO I FAXED THE WARRANTY AGAIN AS WELL MY HOMEOWNERS POLICY TO TAKE OFF THE $[redacted] PLUS TAX AND $[redacted] OFF THE ACCT TO HER. SHE PROMISE ME THAT SHE WILL CALL ME BACK ON [redacted] TO RESOLVE THIS ISSUE. AS OF TODAY I CALLED [redacted] THE SALE REPT FROM CONNS, [redacted] STATED THAT THEY WERE SO RUDE FROM THE ACCT OFFICE AND HUNG UP THE PHONE ON HIM AND THAT A SUPERVISOR WILL CALL HIM BACK IN REGARDS TO THE ACCT. HE STATED LIKE A TRUE AND HONEST SALES REPT THAT HE WAS JUST GOING TO PAYOFF THE ACCT HIMSELF WITH HIS OWN $ TO CALL IT EVEN. HE AND IS MANAGER [redacted] KNOWS FOR A FACT THATT CONNS IS STEALING $$$$$$ FROM ME. AS OF TODAY THE BALANCE IS ABOUT $[redacted] AND STILL BEING CHARGE INTEREST. I CAN MANN UP AND STATE THAT I AM NOT PAYING $[redacted] AND SHOULD ONLY OWE ABOUT $** REVIEW EACH PAGE I HAVE ATTACHED AS MYH PROOF AND DO YOUR MATH AND HE SHOULD BE A BALANCE OF ABOUT $**. EASY AND SIMPLE $[redacted] PLUS TAX $** PLUS 30-35 DAYS OF INTEREST OF [redacted]% INTEREST ABOUT $**. MINUS BOTH $[redacted].** AND $[redacted] SHOULD LEAVE A REMAINING BALANCE ABOUT $**. ROUGHLY. GIVE OR TAKE SOME CHANGE. I DID SOME RESEARCH ON CONNS AND FOUND NUMBER OF COMPLAINTS IN REGARDS TO THEIR PAYMENT STRUCTURE. I HOPE THIS GETS TO AN AREA WHERE CONNS IS AUDITED AND TAKEN TO COURT ON SOME LAW SUIT FOR IMPROPER FINANCE INSTALLMENT CONTRACTS. I JUST WANT TO CLOSE THIS ACCT AND I PROMISE HAVE NO BUSINESS WITH CONNS NEVER. YOU CAN TELL WE WENT A WHILE WITHOUT BUYING FROM CONNS. ONLY REA[redacted] WE BOUGHT THE [redacted] ONE, IS THAT, THEY WERE THE ONLY CENTER TO HAVE THE [redacted] ONE CALL OF DUTY BUNDLE. TRUST ME IF BEST BUY HAD IT, I WOULD HAVE BOUGHT IT FROM THEM.. LATELY YOU CAN CONTACT BEST BUY AND WE HAVE SWITCH OVER TO BEST BUY FOR PRICE AND SERVICE.Desired Settlement: CLOSE MY ACCT. AND NEVER STEP FOOT IN ANY OF CONNS STORE AGAIN. CLIENT OF CONNS FOR OVER 20 YEARS.

Business

Response:

Thank you for

the opportunity to respond to **. [redacted]’s concerns regarding account #

[redacted]. **. [redacted] stated the account

should be closed.

According to

our records, **s. [redacted] signed a 12-month retail installment contract on [redacted](. On [redacted] the

laptop was returned to the store and a credit of $[redacted] was applied to the

account. An additional credit in the

amount of $[redacted].** was applied to the account on [redacted]. **. [redacted] submitted a payment in the amount

of $[redacted] on [redacted] which closed the account.

**. and **s.

[redacted] will receive a close out letter within 30 days of the account closing. I have attached a copy of **. and **s. [redacted]’s

payment history for their records,

We value **.

and **s. [redacted] as customers and appreciate them bringing their concerns to our

attention. Thank you,[redacted]

Review: Conns Furniture phone representatives are constantly harassing my household regarding a late payment.After speaking with the manager about the payment issue, my bank account was fraudulently access four times! and added insufficient funds charges, as well as taking their payment! A death in our family was the reason for the late payment, which we have NEVER been late before. It is overwhelmingly frustrating, trying to mourn in peace with out our phone ringing off the hook form Conns.Desired Settlement: I believe my bank account overdraft fees, and next two payments should be covered by Conns Furniture.

Business

Response:

Thank you for

the opportunity to respond [redacted]’s concerns regarding account

#[redacted] stated her bank

account was fraudulently accessed four times and added NSF fees to her account.

According to

our records, [redacted] scheduled a payment in the amount of $112.45 through

our online bill pay system. That payment

was returned by [redacted]’s financial institution due to NSF. We only attempted to process the payment on

the date it was submitted.

We have

attached a copy of [redacted]’s payment history for her records. If [redacted] received further NSF fees, she

will need to discuss her concerns with her financial institution.

We value [redacted] as a customer and appreciate her bringing her concerns to our attention. Thank you,[redacted]

Business

Response:

Thank you again for the opportunity to respond to [redacted]'s concerns regarding her account. Conn's only makes one attempt to debit the funds from your checking account, as noted in your payment history that was attached for your records in the first response. It is the customer's responsibility to verify the funds availability before submitting a payment. The account was overdrawn before the Conn's payment processed, therefore, we are unable to refund any NSF fees you received due to the account balance. Your financial institution has the option to try to process the authorized payment you submitted up to four times. If you have concerns regarding the overdraft fees, you will need to consult your banker at your financial institution. Thank you, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

My husband had already made arrangements prior to the several fraudulent attempts accessed to my account. Obviously,that's why I filed this complaint in the first place, knowing of the prior NSF.I would have NEVER allowed access FOUR more times that added fees. "Conn's" is a name that suits your company well.

Regards,

Review: In December 2013 I purchased a top loader washer and dryer and was not happy with them so in order to exchange them I was told I had to pay a $200 restock fee which I paid. I then chose another set which I also was not happy with and again had to pay a $200 restock fee, by this time I was really not happy because the manager of the Corpus store said he could not waive the fee even after I have had good paying history for 4 yrs. At this point I had already paid $1,206.65 into this account, the manager said upon us returning the merchandise and paying the $200 restocking fee we would get a refund from the Corporate store within 11 business days, we have the receipt where the local store accepted the merchandise on February **, 2014. At the end of February we started calling the local store manager and all he would say is that it was being taken care of from the corporate office so we would give it more time but then when we'd call him again and he would never return calls so we started calling the corporate office and they just give the run around stating that its still being researched, or that the request has been forwarded to a higher level, Well I'm still out $1,206.65 for returning their merchandise which I also paid so they could take back? The store name sure suits them perfectly - 'Conn's' where they Conn people.Desired Settlement: I would like my $1,206.65 that I paid into an account which should no longer exist because I No longer have the merchandise and I would like the $400 they charged me to restock both washer/dryer sets as settlement for the aggravating frustration I've had to endure by being told lies about us getting our refund in 11 business days and for the hours we have spent on the phone trying to get a straight answer but receiving nothing.

Business

Response:

Thank you for the opportunity to respond to [redacted] concerns regarding account #[redacted]. According to our records, [redacted] purchased a top loader washer and dryer he was not happy with. He exchanged the items to the store and paid a $200.00 restocking fee. He then returned the second washer and dryer for the same reason and paid an additional restocking fee.

Our records indicate [redacted] was issued a refund of $1120.06 on 04/**/2014. This refund was for the total amount of the two payments he made less the delivery fee. We are unable to refund the restocking fees per our return exchange policy.

We value [redacted] as a customer and sincerely apologize for any inconvenience he experienced concerning this matter.

Review: Couches have had numerous repair issues. Couches are barely a year old. In good physical condition. Well taken care of. Structurally they have a lot of problems. I've had at least 4 repair men come out with zero resolution to the problem. I had a scheduled appointment for someone to come out between 11-2 and he was a no call/no show ([redacted]). My husband took a day off which cost us around $600 for his absence at work for them to not show up. I've tried calling the location where the furniture was bought and all I get is the run around. I ask to speak to the manager and he comes on the phone and I tell him the issue and he puts me on hold and someone else comes on and says the manager isn't in yet. I feel like I get the run around from all management staff. I pay my bill on time every month. These are $4,000 couches and you would expect better quality from the brand and a little better customer service from the company. I also purchased the extended warranty under the understanding that any issues my fault or not would be taken care of no questions asked. But that has not been the case. This warranty was over $1,000.Desired Settlement: I would love for them to pick up their merchandise and refund me the money I've paid and the extended warranty and all interest to this point.

Business

Response:

Thank you

for the opportunity to respond to Mrs. [redacted]’s complaint. Our records show on [redacted],

Mrs. [redacted] purchased the [redacted] furniture set which

consist of three pieces (sofa, loveseat, and recliner) with a 48-month [redacted] and received delivery on [redacted] in good order.

On [redacted], Mrs. [redacted] contacted us stating the recliner lever had broken off. A service

call was scheduled for [redacted]; upon inspection the serviceman found the handle

was broken and ordered a new handle to be shipped to Mrs. [redacted]’s resident for

repair. Our records show Mrs. [redacted] received the parts on [redacted]; we

attempted to contact her to schedule a repair date however, we were

unsuccessful attempts therefore the service order was cancelled. On [redacted],

Mrs. [redacted] contacted us stating the stitching was coming loose on the sofa and

loveseat. A service appointment was

scheduled on [redacted]; upon inspection Mrs. [redacted] informed the serviceman that

the back cushion was leaning on the loveseat however; the serviceman did not

find any issue with the loveseat and reported it was up to the manufacturer’s

specification. The serviceman did find the sofa piping in the seam area was

starting to expose and was able to stitch into the seam to tighten. On [redacted],

we contacted Mrs. [redacted] to follow-up on recent service; during conversation

she informed us she was not happy with repairs on the loveseat and the unit was

leaning to the floor. A service appointment was scheduled for [redacted]; upon

inspection the serviceman determined parts were needed to complete repairs. As

a temporary repair, the serviceman was able to bend the mechanism back in place

until parts became available. Our records show on [redacted], Mrs. [redacted]

contacted us to inform that she received the parts and also wanted to report

that her sofa and recliner had rips and tears. Mrs. [redacted] was originally

scheduled for service on [redacted] however; there was an issue with the system and

the serviceman did not receive the correct service date.

We

contacted Mrs. [redacted] on [redacted] and apologized for the lack and communication

regarding her service repairs. Mrs.

[redacted] was offered the option to continue the repairs or exchange the set she

currently has. We followed up with her

on [redacted]; to determine if she wanted to exchange or continue with the repairs

during conversation she stated she wanted to return her furniture and receive a

full refund. We reminded Mrs. [redacted] that Conn’s has a No Return Policy on

furniture however; we could continue with repairs or issue an exchange on the

furniture. At this time we are unable to honor Mrs. [redacted]’s request; she may contact

us directly at ###-###-#### to process an exchange or schedule a service

appointment to complete repairs.

Kind

regards,

Review: On [redacted]2014, I purchased $3431.47 worth of leather furniture from the Conn's store, in [redacted] TX. At the time,the salesman sold us on an insurance contract,at $449.98+ taxes for a sofa & loveseat. After reading the contract, it didn't cover the supposedly damage that the salesman's told us-pet damage, so we called him back the next day but he was off. We called the following day & he told us we needed to talk w/ [redacted] BUT he was not working. He then said we had a basic 1 year coverage anyway. Tried again with no luck, so in [redacted], after Labor Day, within the 30 days allowed, I mailed back the contract, w/a letter, requesting cancellation. To date, I've never received my refund. On [redacted], I called the 877# given & spoke w/ [redacted], she simply transferred me to Conn's insurance, who transferred me to customer service. They apologized & advised that all I needed to do was return to the original store & they would give me my refund. Went there on [redacted] they refused & instead had me fill out a cancellation request BUT it would be less, since it was NOW over 30 days. I explained myself that I followed their rules & now they are falling to abide by them. I called customer service back, they confirmed my the plan was cancelled & my account credited. I then told her I had no account, I paid CASH. She apologized & would have someone call. To date, still no phone call or more importantly - no refund! HELP!Desired Settlement: Refund in full, including the taxes I was charged!I'll never step inside another Conn's, again!I went there because I shopped there before & preferred a company I could deal w/ direct. Jesus, was I ever disappointed! I should have just gone to a regular furniture store.

Business

Response:

Thank you for the opportunity to respond to [redacted]

complaint. Our records show on[redacted]14, [redacted] purchased

a [redacted] furniture set which consisted of two pieces (sofa,

loveseat) with a 48-month [redacted] Plan on both pieces; with [redacted]

qualifying purchase he received a free [redacted] LED TV. [redacted]

elected to have his items delivered; we show [redacted] delivery was

completed on [redacted]14.

We show [redacted] later contacted his sales representative

regarding the [redacted] coverage. [redacted] expressed his

dissatisfaction towards the coverage and requested to cancel the

[redacted]. Our records show [redacted] was cancelled

on[redacted]/14 and a full refund was processed.

After researching [redacted] complaint we found his refund was delayed

because we needed his original credit card to apply the credit to his

account. We spoke with [redacted] and as of [redacted]/14 the credit of $487.10 has been processed to [redacted]. We ask that [redacted] please allow 3-5 business days for

the credit to post. We sincerely apologize to [redacted] for the

experience and any inconvenience that has been caused.

If we may be of further assistance, [redacted] may contact [redacted] at ###-###-####.

Kind regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.

Thank you, once again, Revdex.com! Your the customer's best friend!And, also to Conn's ** for settling this matter.This all could have been avoided, if the [redacted] store, had done what, I was originally directed to do by Conn's [redacted].

Review: I am in the process of having my home refinanced, but was having some problems because of the paid off account that I had with Conn's showed in the comments field "customer disputes." I contacted Conns on [redacted] and spoke with [redacted] and she gave me a ticket number and told me that someone would contact me within a few days. I waited for almost a week and no one called me back. I called on [redacted] and the representative informed me that Conn's never received a fax from me. I gave her the fax # I was given and that I had a confirmation on my side. She asked me to refax. I refaxe and waited. On [redacted] I called and got the same response. No one had received my fax. I asked to speak with a supervisor and she gave me her personal fax number and said she would stay on the line with me and ensure that the correct person received the fax. She told me she had received and was about to walk down the hall. On [redacted] I called Conn's back because I had recived a response from [redacted] and it stil showed "customer disputes." When I called Conn's on [redacted] I spoke with a [redacted] and she informed me that the fax had never been received and I needed to refax it to her and she would personally make sure it was did. I asked to speak with a Supervisor or someone in authority because I was highly upset that a supervisor had lied and I needed some reprimand since I had missed one lock date on my house and was about to miss another one. She informed me that they were doing new employee training and no one was available, but I could call back later.Desired Settlement: I would like Conn's to take the time to remove the comments "customer disputes" from my credit file and if they do not know how to do it, then they should contact [redacted]. I also provided them with the number that [redacted] gave me to give them in case they had questions. I also think they should refund me $500.00 fee I had to pay for this refinance process. It is because of them that I have not been able to get my home refinanced and I am still unable to until this matter is resolved.

Consumer

Response:

This letter is to inform you that Conn's has carried out to my satisfaction the resolution it proposed for my complaint, filed on [redacted] and assigned ID [redacted].

Regards,

Review: First, I would like to say that I have never experienced worse customer service than I have from this company.

I contacted Conns to pay off the amount on my account so as not to be charged interest. When I contacted Conns, I spoke with a gentleman who had asked if I wanted to make my monthly payment by card or check. I then told him that I would like to completely pay off the balance today by card. He said ok, and told me that my balance was $1,659.25. I then asked why it was that amount as the letters that I've received from Conns states that $1650.80 is due by 10/28/2014 so I asked if he could tell me as to what this extra $9 is pertaining. He said that there is a 10 day grace period so the $9 couldn't be interest, maybe the balance changed since my last payment. Then he said that he would transfer me to another department for review. I was then transferred to a woman (explained the concern about the charge again) who told me that the charge doesn't look like it was interest or anything and could be some insurance because that is usually added on at the end. I asked if she could take a look and just verify that this is what the charge was concerning. She said that she doesn't have access to view that information and that she is transferring me to Billing. I asked if billing should be able to verify the charge, she said that she doesn't know and that they have a different computer system.

I was then transferred to a man (explained the situation again) who just repeated the balance in the account. When I asked him to verify the $9 charge, he asked me to hold for a transfer.

I was then transferred to a salesman. I explained my situation again. He then gave me this long explanation about how I should pay off my account as soon as possible to avoid the interest charges. I then repeated for the second time that I intend on paying the balance, I just need to know what the addition charge is and why it contradicts the information on the letter that I've received. He then says that my monthly payments just change every month and the amount was higher because the letter was dated in September and my payment amount went up. I then informed him that I have a payment booklet and my payments are the same each month, they do not change. And it they do I would like to know why. I then explained that the letter received was produced after my payment was processed anyway so this does not make much sense. He then interrupted me and said that I will need to speak to his manager. His manager, I believe the name was [redacted], was then put on the line. He asked me to explain my situation. I stated that I've talked to several different people and I just want to know why I am being charged this additional $9. He then talks about the $9 charge as if I am worried about affording the additional $9... I am not. I wanted a simple answer to my question that has apparently taken over 45 minutes to receive. He then states that the charge is Interest for not paying off my account by 10/18/2014... 2 days ago. I then said that's great, but I receieved this letter from Conns clearly stating that my Cash Option will expire 10/28/2014 (not 10/18/2014) and has $1650.80 as the amount that is due. The manager said that it doesn't matter what the letter said, that it could have just been an advertisement and that they have to go by what it says in my contract. I asked his where the information was located on my contract and he said it was at the bottom of the contract, no specifics. He also said that it would be impossible to reverse the interest charged because my account would just remain open and I would continue to be charged interest. He then wanted payment, I said that is fine... He then told me that an additional $3 fee will be applied for processing the payment. I asked how this was different from the automated system as I have never been charged this fee. He said that it is the vender and it has to be charged. At this point I just sighed and told him to process the payment. He then said that my payment wouldn't go through and said that I have a limit on my card. I informed him that I do not have a limit and that it is probably due to a fraud issue but I will call my bank later. He said that he will move the payment to the next day 10/21 because of this. I asked if I will be charged a late fee or more interest. He then repeated that my payment wasn't processed because of the limit issue. I then states that I understand that you think there is a limit issue but it is not. I then repeated the question to which he answered no, my account will be fulfilled and I should not receieve any additional charges.

I then asked him to verify the due date on my other account which he stated 10/28/2014. I told him that I would like this issue escalated because the letters I received have the incorrect dates. He then just gave me a fax number and said there was no other way to reach the corporate office.

The call concluded.

I have never had worst customer service from a company and I do not trust this company.Desired Settlement: I would like your company to improve your training courses for your employees as it is clear no one actually knows what they are supposed to do not where their resources are to access the information. It took several people and over 45 minutes to halfway answer my question. I was also never provided with a break down of the interest charge or why the letter states different information concerning the date due.

I would also like an explanation as to why when I paid with the manager over the phone, why there was an additional charge. He also had no idea that I would not need to pay the additional charge through the automated system. I would like someone to investigate all of these charges and investigate the letters received concerning my Cash Option ending and explain what happened and why.

Business

Response:

Thank you for

the opportunity to respond to [redacted]’s concerns regarding account

#[redacted] stated she received a letter in

the mail stating her payoff balance was $1650.25; however, when she called to

schedule the payment the agent stated the payoff was $1659.25

According to

our records, [redacted] signed a 32-month retail installment contract on

April 18, 2014. That contract included a

6-month no –interest financing promotion.

We are in the process of refunding $12.45 back to [redacted]. She should receive the refund check within

10-14 business days.

We ask that she contact us directly if she does not

receive the refund check so we may track it for her.

We value [redacted] as a customer and sincerely

apologize for any inconvenience she may have experienced due to this matter.Thank you,[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

I would also like to say that the company should still review the information that is being printed on letters mailed out to consumers. The information on the letters can be misleading

Review: I purchased a laptop computer from Conn's appx 21 months ago on store credit for the sole purpose of boosting my credit score. The salesman at the store knew that this was the only reason I was financing the computer and he assured me several times that Conn's corporation would report good or bad on a monthly basis. I made on time monthly payments toward this computer for 17 months with never a late payment and during that 17th month I requested a report from the credit bureau and at that time I discovered that Conn's had not made one report, good or bad, during that entire time. I proceeded to a store front to speak to someone about this and was directed to call customer service which I did immediately. I spoke with a customer service rep and explained my issue, at this time she informed me that the social security number that they had on file was not correct and she would escalate my issue and I would receive a from a manager within 72 hours. No calls ever came so I called back and was told there was no record of my call. This same call by me to Conn's would take place 5 times over the course of a month and no results would come except I decided to not make the last $25.00 payment and stop giving them my correct ssn. At this time I started getting collection calls up to 8 times a day (I'm still getting them that frequently) demanding payment or else.

After I spoke to well over 10 people over the course of 2 months and my issue was blown off by Conn's I decided to tell them that since they couldn't affect mt credit or even try to help my issue that I would not ever make the last payment I decided to not speak to anyone who calls.

I received a letter last month from the credit bureau saying that Conn's corporation is now reporting a bad payment status on my correct SSN and my credit score is dropping now!

They never once reported a good status and refused to help me with this issue but the minute I missed ONE payment they managed to find my correct SSN and report bad on it.

This is absolutely unacceptable and they need to be stoppedDesired Settlement: I want 17 good reports send to the credit bureaus and the negative one removed, at that time I will make my last payment

Business

Response:

Thank you for the opportunity to respond Mrs. [redacted] concerns regarding account #[redacted]. Mrs. [redacted]

stated we are not reporting the account correctly to the credit bureaus and she

would like the information corrected and any negative marks removed.

According to our records Mrs. [redacted] signed an 18-month

retail installment contract on December 13, 2012.

We have verified the social security number on the

credit application belongs to Mrs. [redacted]. We have also

reviewed the information we have reported to the three major credit bureaus.

Experian and Equifax have confirmed the information we have reported is

accurate. Transunion stated Mrs. [redacted] would need to contact their customer

relations department at 800-916-8800 to verify the information on

file with them directly.

We are obligated to report factual information to the

credit bureaus; therefore we are unable to remove any negative credit marks

earned by Mrs. [redacted].

As of September 17, 2014, the payoff balance on the account is

$55.86. Mrs. [redacted] would need to pay this balance in order to avoid assessing any

further negative credit marks. Please note, the payoff balance is updated

daily. If Mrs. [redacted] would like to pay the account balance in full, we ask she

contact us the day she plans to submit the payment for an up-to-date payoff

quote.

If Mrs. [redacted] still believes we are reporting the account

in error she may fax us a copy of all three credit reports to 877-404-2431 for further

review.

Business

Response:

Thank you again for the opportunity to respond to Mrs. [redacted] concerns

regarding account #[redacted].

Thank you for the opportunity to respond Mrs. [redacted] concerns regarding account #[redacted]. Mrs. [redacted] stated we are not reporting the account correctly to the credit bureaus and she

would like the information corrected and any negative marks removed.

According

to our records Mrs. [redacted] signed an 18-month retail installment contract on December 13, 2012.

We have verified the social security number on the

credit application belongs to Mrs. [redacted] We have also reviewed the information we have

reported to the three major credit bureaus. Experian and Equifax have confirmed

the information we have reported is accurate.

Again, Transunion stated Mrs. [redacted] would need to contact their

customer relations department at

[redacted] to verify the

information on file with them directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I have contacted them and they verify my problem with Conns. Thank you

Review: Bought a refrigerator from Conn's on 08/29/2014 for x amount of dollars. Received monthly email from Best Buy advertising their Labor Day sale which ends Sept 6th. I looked at their on line advertisement and saw the exact model number refrigerator I purchased at Conn's. Best Buy has it for $390 cheaper. Conn's low price guarantee promises that their price is the best in town for 30 days of purchase. States that if you find the identical item in stock and available for immediate purchase from a established merchant, which I do believe Best Buy would meet and exceed that requirement, simply bring in the advertisement and Conn's will match the price plus give you 10% of the difference. Then it continues in saying the product price guarentee will be honored when you bring proof from an established merchant presenting this information. I went to BestBuy and they printed me out the refrigerator model number, price and proof that it can be delivered from them to my house by Wednesday Sept 3rd. I did exactely what the guarantee stated. I went to the store of purchase and talked to the store manager and he said there's nothing he could do because its not a printed advertisement showing the refrigerator. He said the stores website or the printed document I had from the store would not work. I explained to him that every item a store has on sale cannot be put in a mail out advertisement so stores use websites now. Example, I showed him Conn's own advertisement showing their sales for this week. There were 3 refrigerators in the adversment but the one I purchased was also on sale from $2299.99 to $1799.99 but wasn't in their own printed advertisement but showed on their website as on sale.

The refrigerator referenced is a Samsung white French door model number [redacted] Best Buy has it for $1409.99.

All I want is for Conn's to honor the price match they guarentee. I have spent almost $4500 with this company in the past 2 months and have complemented on the service up to now.Desired Settlement: To have them to stand up to their price match guarantee.

Business

Response:

Thank you

for the opportunity to respond to Mr. [redacted] complaint. Our records show on

8/29/14, Mr. [redacted] purchased a Samsung refrigerator with a 1-year limited manufacturer’s

warranty for $1799.99. Mr. [redacted] went into his local

Conn’s store with printed documents from Best Buy in attempts to take advantage

of Conn’s Price Guarantee which states: “Conn’s

promises for 30 days from the date of purchase that our product prices are the

best in town. If you purchase a product from Conn’s, then ?nd a lower price on

the identical item in stock and available for immediate delivery from an

established merchant (excluding warehouse clubs and internet competitors),

simply bring us the advertisement showing the exact model number, price and

proof that it is in stock and available for immediate delivery. Conn’s will

match that price plus give you 10% of the difference. Mr. [redacted] was informed

that we would need the advertisement from Best Buy to honor their price;

printed documents are not acceptable forms and we do not honor internet prices.

After further review, we show the refrigerator Mr. [redacted] purchased was marked

down with Conn’s for a Labor Day special therefore, as a gesture of goodwill, we

honored Conn’s price and Mr. [redacted] received the refrigerator for $1569.99. At

this time we are unable to honor Mr. [redacted]’s request to price match Best Buy

price due to an acceptable form of advertisement was not provided.

If

we may be of further assistance, Mr. [redacted] may contact us at [redacted]

Kind

regards,

Review: My move occurred May 7, 2014, when I moved from a room in [redacted] to a two bedroom villa/apt. at [redacted] complex. The movers were quick and eager to move on to the next event, it seemed and I was excited to get out of assisted living. When we arrived at the villa/apt., the movers began to put my belongings away and asking me many questions and I lost track of my silver chest. I was very tired when they left and began to slowly put away the essentials. The sterling silver flatware was left to me by my mother and I haven't used it in several years as I have been recovering from a fall two years ago so I haven't looked for it until recently as I would like to send it to my son. I called the moving co. and spoke with one of the owners, [redacted], who told me that every-one always "blames the movers" but that I haven't had anyone in my apt. except my local son and his family and a one time cleaning lady with whom I stayed. [redacted] also told me he would check his records and call me back; he never did. I hesitated to accuse anyone of taking the silverware, however, after looking everywhere there is no other explanation for where it could have gone.Desired Settlement: The pre-owned value of the sterling silver was $3704.00. It was a service for 12 which included 12 extra teaspoons, 12 iced beverage spoons, 9 serving pieces in a pattern called [redacted] by [redacted] in a wooden chest. There is no price to put on the fact that this set belonged to my mother.

Business

Response:

To whom it may concern,