B And B Movers

Review: Refusing to have a unit shipped to the store for exchange and will only issue store credit not a refund and they do not have anything comperable

I purchased an A/C and heat unit from Conn's in [redacted] and in now 6 days ago the unit failed. I contacted Conn's and was told I would be contacted within 24 hours. No one called and when I called they stated they were looking for someone to service the unit. I contacted the manufacturer and they were also looking. I was contacted by the manufacturer and they informed me that the unit would be exchanged. They would contact Conn's and they would locate a unit and have it shipped to the store for pickup. Meanwhile it was 90 degrees in my home for 3 days and I and my husband both had to take days off from work to contact Conn's and the manufacturer. Conn's corporate office called and stated that we needed to return the unit to the store and they would exchange it and if they did not have it in stock that it would be ordered. We explained that we were told that would make sure the store had the unit and again we were told to contact the store. I contacted the store and the unit is not available and they said they did not have the authority to order the unit, that would have to be done by the corporate office. When I contacted the corporate office they said they did not have any units locally and would not ship any to the store but would issue a store credit. I explained that I did not want the store credit. I wanted the unit. They continued to tell me that they would not ship units for liability reasons however if you go to the website you can order a/c units on line and have them shipped to your home. Six days later I am still no closer to a resolution. I have been on the phone with numerous people. I do not want to exchange the unit for something that is not comperable to what I have. I have the largest unit available and they do not have anything close and refuse to ship another unit from their Dallas warehouse and refuse to issue a refund.Desired Settlement: I really just want a refund so that I can go to a store and purchase the unit that I have.

Consumer

Response:

This letter is to inform you that Conn's HomePlus has carried out to my satisfaction the resolution it proposed for my complaint, filed on [redacted] and assigned ID [redacted].

Regards,

Review: I have had ongoing problems with my LG washer purchased from Conn's in March of 2013. Since purchased has represented UE which is uneven error message. Since the first service request techs have been to my home multiple times for the same reason and others caused by this initial issue in which is still an issue today. The washer has basically destroyed itself from being uneven and is now flooding my home. Service was not handled properly from first request until now, phone calls have been ignored by [redacted], denied phone conversation with [redacted] the service department manager after our first conversation on 8/4/2014. Told by [redacted] 8/28/2014 that [redacted] does not have a direct extension and I couldn't speak with her although she is now the only person that can help. Promised replacement twice 7/28/2014 and 8/21/2014through8/27/2014 only to be sent around in circles both times. Forced part replacement instead of full replacement which did not fix the issue.Desired Settlement: I have been told twice now the replacement covered under my purchased warranty is going to take place only to be denied and not honored. I have spoken to all managers to now be told that [redacted] is denying the replacement, but I am unable to speak with her. I was originally told that [redacted] had ultimate decision and he has blessed the exchange and still denied. I have not even been able to turn the washer on since 7/28/2014 due to flooding my home. I was sent to the location by [redacted] in resolutions department to replace the washer and denied by [redacted] the store manager. He spoke to [redacted] in the service department on my cell phone 8/2/2014 who was trying to put through the replacement to the location and said was on hold unable to get through. After this conversation I was told by Forest and [redacted] that the proper paperwork from [redacted] department needed to be submitted. I spoke with [redacted] on 8/4/2014 and he said he was sending the technician out. The Technician arrived 8/5/2014. His name was [redacted]. This tech said that it should be replaced, but had to submit price for all parts he thought might fix it. Issues were the uneven, door latch, shocks/balance system, new tub as it had torn away from unit, and cover ring as it has been worn down to having a whole roughly half way around. He called me 8/6/2014 and told me that [redacted] told him to order the parts instead of replacement in which he tried to have done. The parts weren't ordered until 8/11/2014 and weren't received until 19th. The tech came back out 8/20/2014 and within 20 minutes of him leaving the washer was again leaking, shaking violently, and saying uneven. I called him 3 times, left 2 messages, sent 5 text messages and 2 pictures. My husband spoke to [redacted] in the service department and was told that the technician was not going to be turned around and that it would be replaced instead, since it was serviced 4 times within the same year and for the same reason resulting in still not fixed. Since then I have spoken with [redacted] in the service department every day and she has spoken to [redacted] personally most of them confirming the replacement was happening. As of 8-27-2014 [redacted] calls me and says it has been denied for replacement a second time. She opened another ticket with the notes of our week long conversation awaiting replacement approval. It has been confirmed by almost everyone I have spoken with that this issue from the first service ticket to the last service ticket not being fixed should qualify for replacement under the purchased warranty, but is denied both times as my understanding by [redacted] id number in conn's help desk says that it should qualify. [redacted] Srvc department manager said it was [redacted] decision and he approves. [redacted] in the Beaumont call center said it should be covered under the lemon law and warranty. [redacted] in the Beaumont customer service called the store location to see if they could see the replacement information Saturday 8/23/2014 because she showed [redacted] approval. Only to find out from each of these people that it is pending and denied by [redacted]. I spoke with [redacted] through Conn's consumer affairs 8/27/2014 and she said that the warranty most definitely covers the replacement and after reviewing the notes on my account is unsure why it hasn't been. She submitted a formal complaint on my behalf through a zendesk ticket. I have been requesting copies of the service tickets, notes, sendesk tickets and notes since 8/14/2014 with [redacted] and [redacted] the Beaumont customer service manager. I have still not received them.

Business

Response:

Thank

you for the opportunity to respond to Mrs. [redacted] complaint. Our

records show on 3/09/13,

Mrs. [redacted] purchased a LG high efficiency washer and dryer from us with a

48-month Repair Service Agreement on both items. Mrs. [redacted] was

scheduled for delivery and received her washer and dryer on 3/10/13 In good order.

We received Mrs. [redacted]’s complaint and found she

contacted our service department on four different occasions regarding her

washer. The last service call was placed on8/28/14;

Mrs. [redacted] stated her washer was leaking and not leveled. After

reviewing Mrs. [redacted]’s service history Conn’s agreed to exchange her washer;

on 9/01/14 Mrs. [redacted]’s exchange was

approved. Mrs. [redacted] was given a credit of $799.99 which was the

original amount paid to re-select a new washer. On 9/06/14,

Mrs. [redacted] elected model [redacted] and received delivery on 9/08/14.

We sincerely apologize to Mrs. [redacted] for the experience and any inconvenience

that may have been caused as a result of delay.

If we may be of further assistance, Mrs. [redacted] may contact

Customer Service at [redacted]

Kind regards,

Review: I paid off my account in [redacted] and they started calling me in [redacted] saying I still owed a little over 200 Dollars. I told them I paid it off and they had it in their notes that I paid it off from the date I paid it off, But they continue to call and harass me because they fail to fix it in their system. I feel they are harrassing me by constantly calling me and I have to tell them to look in their system the account is paid off and closed. There is no telling what is on my credit report from the error they have made in their system.Desired Settlement: I want my account cleared and closed like it was supposed to be the day I paid it off.

Business

Response:

Review: In November 2013 I purchased a new gas range, TV and Blue Ray player from the Conn's in Pearland. The day my range was to be delivered my TV and Blue Ray players showed up but no range. I called the store and was told it was back ordered and they didn't know why the computer had showed it in stock. It would be a couple of weeks until it was available. I explained that was not going to work with the approach of the holidays. I ask if they could deliver a different one. I returned to the store and did the new contract for a different in stock model. It was delivered the next day. I spoke the my sales person and he said they would call when the out of stock model was ready for delivery.About 2 weeks I got a call from the delivery service saying they had a delivery for me. The next day they delivered the back ordered range(called #2 from now on). In January the collection calls started for 3 accounts. I made payment on the TV, Range #1, and Range #2 to keep my credit from being damaged. They told me they would fix the problem. Now it is May and they call me constantly several time a day wanting me to pay for Range #1. I have spoken to managers and no one can fix the problem. Today I was told you need to go back to the store and have them fix the problem. I have been treated like a dead beat several times when they have called. Saying things like well you are Mrs. [redacted] aren't you. How can you not know where the range is now. Are you sure you don't have 2 ranges. It is horrible. I have had to leave business meetings to take these calls and now look like a dead beat in front of my company owners and customers. They call constantly. I always answer because of the number being local.Desired Settlement: My Credit Report correctedPhone calls stoppedPayments moved to current accountCompensation for my time and the harassing phone calls

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] concerns regarding account #[redacted], and [redacted]. Mrs. [redacted] states the gas range that was purchased on December 2, 2013 was

on back-order at the time of purchase and was never delivered. Mrs. [redacted] opted to return to the store on December 6, 2013 to

purchase the second range.

She is requesting we close account #[redacted] and

remove negative credit marks from her credit bureau.

According to our records Mrs. [redacted] signed a 30-month

retail installment contract on December 2, 2013. Account

#[redacted] included a gas range and the connections. Mrs. [redacted]

also signed an additional 32-month retail installment contract on December 2, 2013.

Account #[redacted] included a 55” television, a Blu-Ray Player and a wall mount.

On December 6,

2013 Mrs. [redacted] returned to the store and signed a 32-month retail

installment contract. Account #[redacted] included another gas range and the

connections.

The television and Blu-Ray player listed on account

#[redacted] were delivered to Mrs. [redacted]’s residence on December 5, 2013. The

range purchased on December 6, 2013 listed on account #[redacted] was delivered

to Mrs. [redacted]’s residence on December 7, 2013. The range purchased on December 2, 2013,

listed on account #[redacted] which was on back order, was delivered to Mrs. [redacted] residence on December 15, 2013. All three

delivery tickets were signed confirming acceptance of the

merchandise.

The signatures on the delivery tickets are consistent

with the signatures on file for the customer's

accounts.

All records indicate Mrs. [redacted] has both gas ranges in

her possession.

We will mail copies of the signed documents to the

address on file for Mrs. [redacted]. Due to signatures on file confirming

acceptance of the merchandise, we are unable to close account #[redacted] or

remove any credit marks associated with the account.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

The company that handled the delivery of the back ordered range took the 1st range back. I don't have documentation showing that but the delivery service called and confirmed that the driver had taken the range with them. The store Manager said he knew that the range was returned to Conn's. Conn's has not contacted my employer and I was given 3 days off without pay to take care of this matter. I have spoke to Conn's on Sunday May 18th and was told a credit has been issued. I have been told this same story for months. I am very unhappy with this service. I am not happy that it cost me $750 in pay and has been reported 30 and 60 days late at this point.

Business

Response:

Thank you for the again additional opportunity to

respond to Mrs. [redacted] concerns regarding account #[redacted], and [redacted]. We appreciate the additional

information Mrs. [redacted] provided in order for us to resolve her concerns. We are

in the process of crediting the range to account #[redacted] We will

reverse all late fees and credit marks associated with the account. Please allow

30-60 days for the credit reporting agencies to update your credit

report.

We value Mrs. [redacted] as a customer and sincerely apologize for

any inconvenience she experienced due to this matter.

Review: I have purchased a Computer/Tablet 20" Sony Viao on my " CREDIT " for a gift to my husband from Conn's in Hulen, Fort Worth, Tx in the beginning of November 2013. The first week we had the computer at home it was not working properly so I took it to Conn's, where I originally purchased the Sony Viao touch screen. I did not get a call about the computer being fixed or explanation for the computer malfunctioning. I did however receive numerous phone calls regarding my bill. In short, I am very dissatisfied with their company and their unprofessionalism. I have asked for a manager or supervisor on multiple occasions and never got a response. I have taken this computer to them three different times.

Product_Or_Service: November **, 2013

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

In all actuality, I do not want a refund, I just want it to where as if I never bought it. As of right now the computer is still at the store which it took me a week to locate.

Consumer

Response:

My issue with Conn's is still, to my satisfaction, not resolved, Thursday April [redacted] 2014 at 4:26 p.m., I received a phone call from a young lady from the corporate office, I believe, the business number, [redacted] per our conversation. she stated the reason for the call was to inform me that the insurance that I am paying a lot of money for does not cover the problem I am having with the merchandise. I feel that they have sold me a lemon of a computer and they still have not yet gave me a reason what so ever what the problem is. Or even tried to apologized. They must not really care about their customers..!!! I am not happy at all.

Business

Response:

Thank you for the opportunity to respond to [redacted] complaint. Our records show on

11/**/13, [redacted] purchased a Sony Vaio computer with a 37-month Repair

Service Agreement Plan. On 11/*2/13, [redacted] contacted service stating the

computer would not connect to the internet, would not access apps, and was not

updating. A service call was scheduled

for 11/**/13; upon inspection the technician ran diagnostic tests, recovery and

updated operations system and driver. On 1/*/14, [redacted] contacted service

stating the computer would not power on and a service call was scheduled for

1/**/14. The technician reported the unit tested ok and reinstalled windows to

the computer. On 02/**/14, [redacted] contacted service again stating the computer

screen was frozen. On 2/**/14; the technician ran diagnostics test and

determined there were no hardware issues with the computer and the unit passed

test with no problems found. Our records show that the unit was returned to the

store location on 3/**/14 for [redacted] to pickup. We contacted [redacted]

on 4/**/14 to discuss her concerns and she notified us that she picked up the

unit up on 4/*/14. We explained to [redacted] that although there has been 3

service calls related to this unit, all were software related issues which is

not covered under warranty. [redacted] is aware that at this time we are not

able to honor her request to remove merchandise from her account.

If we may

be of further assistance, [redacted] may

contact Customer Service at [redacted]

Kind

regards,

Customer Relations

Business

Response:

Thank you for the opportunity

to respond to Mrs. [redacted] rebuttal. We

have outline Mrs. [redacted] service history in our previous response and again we

are unable honor her request to return/exchange her computer. Our records show on 11/04/13, Mrs. [redacted]

purchased a Sony Vaio computer with a 37-month Repair Service Agreement Plan. The

invoice indicates at the time of purchase Mrs. [redacted] signed acknowledging she

received a copy of the (RSA& Accidental damage) brochure and contract, and

that she understood the coverage associate with the products. I have included a copy of Mrs. [redacted]’s invoice

as well as a copy of the RSA terms and conditions.

If we may be of

further assistance, Mrs. [redacted] may contact Customer Service at [redacted]

Kind regards,

Customer Relations

Review: We bought a refrigerator and it was delivered damaged. We were offered a 20% discount to take the damaged refrigerator, and we did. It has been six months and we have paid off the refrigerator but have not received our 20% discount OR the $79 "free delivery" fee that we paid for a total of $259. I have attached my letter to Conn's in the additional details section

Product_Or_Service: RefrigerationDesired Settlement: DesiredSettlementID: Other (requires explanation)

I want to be given what I was told I was going to get. A 20% discount for taking a damaged refrigerator.

Business

Response:

Thank you for the

opportunity to respond to Mr. [redacted]’s complaint. Our records show on 2/**/14,

Mr. [redacted] purchased a Frigidaire refrigerator with a 24-month Repair Service

Agreement Plan and received delivery on 2/**/14. After further review and

research, we found there was a delay processing the concession to Mr. [redacted]’s

account. Conn’s has agreed to honor Mr. [redacted]’s request to receive a 20%

discount on the refrigerator and refund the delivery charge totaling $259.98;

please allow 7-10 business days for processing and to receive a check by mail.

If we may be of further assistance, Mr. [redacted] may contact Customer Service at

###-###-####.

Kind regards,

Review: I am e-mailing you because I have yet to receive a response from your organization that is satisfactory regarding the repairs that were supposed to take place regarding a bed that I had bought and fully paid for that was under warranty. I contacted your company January of this year regarding my bed being defective the frame has basically cracked and the bed sags in the middle as a result. I called the customer service line, they took my info said the repair department that handled this would call me.. They did they set up an appointment and sent someone to my home to take pictures of the bed etc etc... During his visit there the gentleman told me that the people that did the initial install should have advised me that because I have wooden floors that the legs would not stay because of the rubber bottom and that is what they would always slide... He told me that once it was repaired I would have to buy something additional from home depot to keep it more stable.. However he said that he would send in the info .. someone would contact me ordered the parts and once the parts were in for my bed I would need to call again and reschedule for someone to come out and fix it... I was given a two week eta... More than two weeks went by .. I called the customer service line AGAIN... was given a number to a distribution center in Dallas after I explained my situation the lady acted as if I was calling the wrong department ... She placed me on hold came back to the line and said she would call me prior to the end of the day to let me know when to expect my items for repair.. This was 6 weeks ago and I have still yet to hear back from anyone in your organization... I need for this to be resolved immediately... If you look at my pay history you will see I have always paid you on time and early.. I expect the same level of service in return from you... Please resolve this matter...Desired Settlement: I need for my bed to be replaced ASAP... and installed correctly..

Business

Response:

Thank you for the opportunity to respond Mr. [redacted] complaint. Our records show on 2/09/13, Mr. [redacted] purchased a London queen bedroom set which consisted

of six pieces; footboard, headboard, rails, mirror, nightstand, and dresser

with a limited 1-year manufacturer warranty on all six pieces. Our

records indicate Mr. [redacted] was schedule for delivery and received his items

on 2/20/13 in good order. Our records show on 1/25/14, Mr. [redacted] contacted us regarding his bed

rails; stating his mattress was caving in the middle. We attempted to

contact Mr. [redacted] on 1/27/14, to set-up a service

appointment but we were unsuccessful in our attempt; Mr. [redacted] called back

later that day and scheduled a service appointment for 2/22/14. On 2/22/14, a serviceman went to assess Mr. [redacted]’s bed and found the feet

that connected to the slats were stripped out. Mr. [redacted]’s bed was

forwarded to the manufacturer for a repair review; on 2/26/14 an exchange was approved for Mr. [redacted] to

replace his bed rails. An even exchange was keyed on 5/26/14, for Mr. [redacted]’s bed rails and is scheduled to

be delivered on 5/28/14. Although we were

unsuccessful in our attempt to reach Mr. [redacted] today if he is not available

for tomorrow delivery he may contact the Dallas delivery department to

reschedule. Dallas delivery can be

reached at 1-972-225-9970. Conn’s would

like to apologize to Mr. [redacted] for the experience he had and for the inconvenience

as a result of the day.

If we may be of further assistance, Mr. [redacted] may contact

Customer Service at 1-877-358-1252.

Kind regards,

Customer Relations Officer

Review: I am placing this complaint for the sheer and utter horrible customer service experience I have been experiencing for over 3 months in trying to have my refrigerator repaired and then ultimately request to have it replaced, but frankly the way that I have been treated, been ignored, and given the run around I want a full refund and I want nothing to do with Conn's or their customer service and customer care department. I purchased a refrigerator from them in February of 2014. The manufacturer and model is Frigidaire [redacted]. Which is a French door model with an icemaker on top and the freezer on the bottom. I purchased a 3 year warranty on the refrigerator as well. After I received the refrigerator and had been running it for about a month, I noticed a puddle of water collecting underneath the refrigerator. In the freezer you can see ice crystals forming because there is warm and moisture entering and condensating inside the freezer. The Freezer door does not close. This causes water to drip out of the freezer and onto the floor. We have to place a towel underneath and change it out every day to keep ourselves from slipping on the kitchen floor. We have been working on having this issue resolved for 5 months now. We have been through horrible customer service, delays and the runs around for weeks. All of this sums up to that the refrigerator is not repairable and was damaged upon delivery as stated by the last 2 repairmen. We keep getting the run around when trying to ask for a refund or an exchange of the refrigerator. We are fed up. We are not getting any resolution. No one should have to go through this hassle and be treated this way let alone dealing with a leaking refrigerator. This is why we are submitting this Revdex.com report.Case# [redacted]. Recent ticket #[redacted]Conns Customer service ###-###-####, Formal complaint sent via email [redacted] July *st, 2014 attached to this complaint.Desired Settlement: A complete return of the refrigerator and all services. FULL REFUND

Business

Response:

Thank you for the opportunity to respond Mr. [redacted]’s

complaint. Our records show on 2/**/14, Mr. [redacted] purchased a Frigidaire refrigerator with a

48-month Repair Service Agreement and installation. Mr. [redacted] elected

to have his refrigerator delivered and received it on 3/**/14 in good order. Our records show Mr. [redacted]’s

placed six service calls; however only two of the six calls were

completed. Mr. [redacted] contacted us on 4/**/14; stating the rubber seal gasket door was loose and

building ice inside freezer. A service call was scheduled; during the

inspection the technician found the door was out of place. The technician

adjusted the door into place and educated the customer to not fill the freezer

door with too much food because that could cause the door to sag. Mr. [redacted] contacted us again on 5/**/14; stating the freezer door would not close completely and

water was leaking from the icemaker. A service call was scheduled; during

the assessment the technician found three parts needed to be replaced.

The parts were ordered and became available on 5/**/14. The technician completed the repair on 6/**/14; by replacing the slide assembly rim, slide assembly, and

gasket freezer drawer. After reviewing Mr. [redacted]’s complaint as a

goodwill gesture Conn's agreed to exchange his refrigerator; Mr. [redacted]'s

exchange was approved on 8/**/14. As of 8/**/14, Mr. [redacted]’s new refrigerator has been delivered and

received in good order.

If we may be of further assistance, Mr. [redacted] may

contact Customer Service at ###-###-####.

Kind regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted]. Although, it does not encompass full extent of the request for services and the problems. We accept the response as we are now satisfied with the new refrigerator. Thank you for your assistance Revdex.com and Conn's in helping this matter come to a close.

Review: ** Please see attached **Desired Settlement: ** Please see attached **

Business

Response:

Thank you for the opportunity to respond to [redacted] complaint. Our records show on3/29/14, [redacted] purchased (2) Asus Vivobook notebooks with a (37-month Repair Service

Agreement w/Accidental Damage) on both units totaling $2,699.96; Mr. Amos

financed $2,519.96 on Conn’s credit Installment Loan and paid the difference of

$180.00 with his Visa Credit card. [redacted] signed invoice indicates at

the time of purchase he acknowledged he was provided a copy of RSA &

ACCIDENTAL DAMAGE brochure and that he understood the coverage associated with

the product(s). [redacted] elected to take both notebooks from our

Lafayette, LA.

After researching [redacted] complaint we found he contacted

us on 2/06/15; stating

his notebook screen was damaged while on the bus. [redacted] notebook was

submitted for an exchange under the RSA & ACCIDENTAL DAMAGE Terms and

Conditions. On 2/10/15, [redacted] exchange was approved; he was issued a credit

up to the original amount paid which was $899.99 to re-select a new notebook

because the original model was no longer available. [redacted] initiated

his exchange on 3/11/15; and selected a Toshiba Satellite notebook model

(S75B7248) which was $100.00 more than the approved credit amount given.

[redacted] also purchased a new 37-month Repair Service Agreement w/Accidental

Damage on his new notebook.

As stated in the RSA/ACCIDENTAL DAMAGE Terms and Conditions

once a product has been replaced under the terms of this coverage it is

considered fulfilled. Although, [redacted] had not paid off his account

balance at that time of the agreement he is still responsible for the original

remaining balance OF $1,960.98 in addition to the $507.59 that was financed at

the time of the exchange.

We have included supporting documents in our response which

includes a copy of [redacted] signed contract and a copy of the RSA &

ACCIDENTAL DAMAGE Terms and Conditions.

If we may be of further assistance, [redacted] may contact

our Customer Service Department at 1-877-358-1252. Kind regards, [redacted]

Review: Defective HP Tablet purchased on June 11,2014.

On June 11,2014 I purchased a BEATS STUDIO 2.0 BUNDLE which includes a HP Slate 8 Pro Tablet plus Beats Studio 2.0 Headphone Bundle (Factory No. [redacted]. The amount financed is $703.61 with a cash option of 0% interest for 6 months or payments of 21.56% interest for 24 months if the 0% interest is not utilized.

On June 19,2014 had to bring tablet back to the store to exchange due to the defect in the port on tablet for charger to be inserted properly. Even though I was still within my 14 day exchange policy period I was told my tablet would have to go to their repair dept. On July 17,2014 the defective tablet was finally replaced with a new tablet after much discussion between the service dept, the corporate office and myself.

Approximately the last week of August 2014 the new replacement HP Slate 8 Pro Tablet shut down completely during use and would not come back on. The only thing that would show is the battery emblem charging but the battery was fully charged. The tablet was sent to the Conn's Service dept, attn: [redacted] on September 12,2014. I have attempted to contact [redacted] twice between now and then with no response or status of tablet. I have been receiving multiple calls from Conn's billing dept for payment of the tablet and explained the situation at hand. But was told I still need to pay for the item. As of today's date I have not had nor heard of the status of my HP Tablet.Desired Settlement: I would like a refund of the $80 that has already been paid towards the item. With no negative activity on my credit.

Business

Response:

Thank you

for the opportunity to respond to Mrs. [redacted] complaint. Our records show on

6/11/14, Mrs. [redacted] purchased a Hewlett Packard Beat Studio bundle with a

1-year limited manufacturer’s warranty and elected to pick up the unit from

Conn’s located in Houston, TX.

We

received Mrs. [redacted] complaint and found she contacted service on 6/16/14;

stating she was unable to insert the charger into the tablet’s port. The tablet

was sent to service for repairs; upon inspection the technician found the

charger port had physical damage which is not covered by the manufacturer’s

warranty. Although we were unable to determine when or how the damages occurred

on the tablet, Conn’s agreed to exchange Mrs. [redacted] tablet. On 7/18/14,

Mrs. [redacted] re-selected another Hewlett Packard Beats Studio bundle; no

additional coverage was purchased.

On

9/12/14, Mrs. [redacted] contacted the service department stating the replacement

tablet will not turn on or charge. We received Mrs. [redacted] tablet into

service on 9/17/14, the technician was able to charge the tablet however; the

unit would not turn on therefore the tablet was shipped to the manufacturer for

further repair needs. Our records show the manufacture agreed to exchange the

tablet due to the unit could not be repaired and a new tablet was shipped back

to Conn’s on 9/23/14. We contacted Conn’s in Houston, TX located on [redacted] and confirmed Mrs. [redacted] tablet has available for pickup since

9/24/14. On 10/10/14, we attempted to contact Mrs. [redacted] regarding her tablet

however, we were unsuccessful in our attempt; Mrs. [redacted] may pick up her

tablet at her earliest convenience.

At this

time we are unable to honor Mrs. [redacted] request to refund the payments she

has made to her account. Mrs. [redacted] payments are due on the 11th

of each month; any payments received beyond 30 days may be subject to negative

marks reflecting on her credit.

If

we may be of further assistance, Mrs. [redacted] may contact us at [redacted]

Kind

regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Review: I entered into a contract with Conn's on [redacted]. My payments started that following [redacted] ([redacted]). Along with other items I purchased from Conn's, 2 (two) [redacted] ready HDTVs were also purchased. One of the two TVs does not work and has not worked since [redacted]. On [redacted], [redacted], Conn's sent out a technician ([redacted]) to my home- listed on the contract. [redacted] informed my [redacted] and I that the TV would cost more to repair since the TV had audio and no video. I was instructed by [redacted] that I would have to take this 39" TV back up to the store from which I purchased it from ([redacted] Conn's, [redacted], ([redacted]) [redacted]). The following [redacted], [redacted], I packed the TV in its original box and attempted to exchange it with another item of same cost. Problem was, Conn's had absolutely nothing in the price range of the 39" [redacted] HDTV I purchased in [redacted]. I then asked the store manager if I could just get the amount credited on my account, in which he appeased me by informing me that he would contact the Corporate Office. I spent [redacted], [redacted], and [redacted] trying to resolve the issue with Corporate's customer service by calling ([redacted]. Each customer service representative I "met" basically said the same thing: "There was no notation that I would receive a credit for the TV." In fact, I can recall a couple of representatives projecting that a credit won't be initiated. For example, the very last time I called on [redacted]5- my first attempt at 5:45pm answered by a [redacted] resulted in him hanging up on me before I had finished explaining my situation! I called back and received a more warming person, [redacted] who finally gave me a Reference Number (which I'm sure doesn't matter, because none of the representatives prior could never locate one). I have paid Conn's every month, on time- according to my payment records online and bank statements(and per [redacted]).

Product_Or_Service: 39" [redacted] Ready led HDTVDesired Settlement: DesiredSettlementID: Refund

I would like for Conn's to apply the full credit of the 39" [redacted] HDTV and the useless insurance and warranty that supposedly was mandatory for the purchase of the non working TV to my account. I realize that I received the TVs in [redacted], however due to Conn's disregard to customers' satisfaction (based on my experience and others' reviews), I have had the non-operational 39" [redacted] HDTV packed in its original box (while paying monthly for it) and stored in my garag

Business

Response:

Thank you for the

opportunity to respond to [redacted]’s complaint. Our records

show on [redacted], [redacted] purchased a (2)

[redacted] 39” LED TVs with a (limited 1-year manufacturer warranty) on both units

and a [redacted] with a 36-month Repair Service Agreement.

After researching

[redacted]’s complaint we found she contacted our service department

on [redacted] regarding one of her [redacted] TVs with serial

number ([redacted]); stating the TV was not displaying a

picture. A service call was scheduled through the manufacturer; during

the inspection the technician found [redacted]’s TV was deemed

uneconomical to repair. Therefore, the manufacturer provided a Return

Authorization to exchange/replace her television. [redacted]

was issued a credit up to the original amount paid which was $297.88 to

re-select a new television because the original model was no longer available.

[redacted]’s exchange was approved through the manufacturer which

covers the replacement/exchange of the product only. As of [redacted], [redacted] has not initiated

the exchange.

Conn’s has agreed

to honor [redacted]’s request under the terms and conditions of the

warranty since a replacement model is not available. We attempted to contact [redacted]

to discuss her concerns but was unable to reach her at the time.

may bring the television into her nearest Conn’s to initiate the return.

Kind regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

[redacted] mentioned that, "As of [redacted], [redacted] has not initiated the exchange." This is not a true statement. According to my initial summary within my complaint to the Revdex.com, I tried to exchange the inoperable TV to the same store I 'purchased' it from in [redacted]. I was not able to take the inoperable TV to the store until I received a Return Authorization from Conn's, which again, was in [redacted]. It was also mentioned that "[redacted] was issued a credit up to the original amount paid which was $297.88 to reselect a new TV because the original model was no longer available." Again, in my initial summary within my complaint to the Revdex.com, I stated there was absolutely nothing in the Conn's store in that price range." This is when I asked the store manager if I could just receive the $297.88 unto my credit with Conn's ([redacted]). "This is when he appeased me by saying he would contact Conn's Corporate office." According to [redacted], "[redacted]'s exchange was approved through the manufacturer which covers the replacement/exchange of the product only" and my only question is, when? According to the customer representatives I talked to, no one ever offered this information to me. This company wants me to have this product replaced. I am not accepting an exchange/replacement that would increase my payments. I am trying to better my credit and do not appreciate the pressure of obtaining something that I know would increase my payments (and worse, my obligation). All I am asking is that Conn's credit my account with $297.88 and whatever manufacturer and product sales relationships they have with other businesses should be resolved between them without placing the customer in the middle. [[redacted] left a voicemail on my phone, [redacted], [redacted] @ 8:57 PM, to contact her at my earliest convenience. At my earliest convenience, I left [redacted] a voicemail the following day, which is today, [redacted] @ approx. 3:20 PM after navigating through few prompts and finally asking a customer representative to transfer me directly to [redacted]' extension.]

Regards,[redacted]

Business

Response:

Thank you for the

opportunity to respond to [redacted]’s additional comments. [redacted] has been contacted and

her concerns have been addressed.

If we may be of

further assistance, [redacted] may contact our Customer Service Department

at ###-###-####.

Kind regards,

Review: They were advertising a free TV with $2000 purchase and I purchased over $4000 the salesman forgot to put it on contract. I went back about it and was told I couldn't get it so I called corporate who told me I should get the TV but to go thru store manager. Went to store manager who told me yes I would get it but to give him a couple days to get approval from corp. he of course never called me back so I finally got ahold of him and was told no I would not get the TV...Desired Settlement: I want the free TV that was offered with my purchase

Business

Response:

Thank you for the opportunity to respond to

Ms. [redacted] complaint. Our records show

on 11/30/13, Ms. [redacted] purchased a furniture set with us on two separate invoices. The promotion at that time required the

purchase of a full furniture set to qualify for a free television. Although, we

are unable to determine why the set was split into two invoices we did find the

free television wasn’t placed on either ticket.

We sincerely apologize to Ms. [redacted] for

the error and inconvenience she may have been caused. Ms. [redacted] has been contacted and is aware

we will honor the promotion that was offered at the time of purchase. Ms. [redacted]’s delivery is scheduled for

5/8/14.

If we

may be of further assistance, Ms. [redacted] may contact us at 1-877-358-1252.

Kind regards,

Review: I purchased a 70inch television back in [redacted], I had the television for 2 weeks and then it stopped working, I called the number that was given to report the problem, it then took about one week for the technician to come out and take it a look at the tv, the technician said the television needed to be replaced. I then called cons to check the status of the claim, they told me it would take 7-10 days, by this time 4 weeks had passed by, I had to keep calling to get the status because I never received a call from them. Finally I was able to get information on the status and they had decided to give me a store credit of roughly $[redacted], I bought a 70inch television for about [redacted] on sale, when I called the store to check if I can get another television for the same price, they told me there was no television for the price, so pretty much I had to down size and pay double the money, as when I came in and bought the guarantee they said if the television was ever to brake they would replace it for the same product or fix it if it was repairable.Desired Settlement: I would like to get a replacement for my television the size size, as I was promised.

Business

Response:

Thank you for the opportunity to

respond [redacted]’s complaint. Our records show on [redacted] purchased a [redacted]

70” 3D Smart TV with a 49-month Repair Service Agreement totaling

$[redacted] purchased his television as a floor model sold as

is from our [redacted] location. After reviewing [redacted]’s complaint

we found she contacted us on [redacted]; stating her television has

audio but no picture. A service call was scheduled for 8/11/14; during the inspection the

technician found the television panel needed to be replaced. On 8/11/14, [redacted]’s service

information was sent to the manufacturer to be reviewed for a possible

exchange; [redacted]’s exchange was approved on [redacted] was given a

credit of $[redacted], which is the original amount paid. As of [redacted] has not selected a

new television. [redacted] may visit her nearest Conn’s location to

initiate her exchange.

If we may be of further

assistance, [redacted] may contact Customer Service at [redacted].

Kind regards,

Review: I have been with Conn's since [redacted], I purchased a bedroom set including bedframe headboard, mattress, box spring, media center, dresser/mirror, and 2 end tables. I went into the store where I purchased the items in Pearland when I discovered all the additional charges which made my balance over $4,000 dollars, the young lady that sold the items to me had quit,I spoke to management; my account had been charged almost an additional $1,000 dollars for warranties, insurance+ interest rate totaling the same amount of my furniture making me pay for the items twice.Management called some office and they removed the warranty, and insurance supposedly and issued me a new balance which is around $ 3,000 now and told me I would get a new payment book with the change of amounts to pay. my payments were then about $ 104.00 month, later I added a laptop it cost $ 599, and what Conn's did was take that purchase, added that to the balance, added more finance charges, insurance, and warranty again. I went back and they were to remove it, but my balance is now $ 3800, so I get my new book and my payments were $ 111.00 month, I continued to pay this until there was a credit issued and my payments got lowered to $ 106.48 which is what I currently pay for items mentioned above. I decided in [redacted] I wanted a reader tablet, so I went to the now closed as of this week Distribution center on [redacted] in Houston and opened a new account, I put down a deposit of $ 40.00 the reader was $ 399.00 they only had one, I wanted it, it is [redacted], I did the agreement and the sales rep went over the amount with me and it ended up being $ 427 dollars after all was said done, I signed the agreement; but found that I had been charged again for warranty, and insurance plus finance charge, and tax, I questioned it later by calling customer service, the reader was sold at another location for $ 199.00, I was told to go back to the store, suppose to credit they combined this account with a tv dvd not authorized.Desired Settlement: I feel that the account which I pay $21.22 is paid in full already, and I need this account researched I have never missed a payment I have paid every payment some in cash and majority on my debit card in store and Conn's is telling me that I have missed payments, that is false, I have been in the store with managers calling the customer service office and all they do is open a ticket, I jus made 3 payments on the smaller balance account which I believe I have over paid, maybe late not missed

Business

Response:

Review: I received a coupon from Conns but forgot to bring the day I made the sale. My sales person told me to contact customer service to get the ticket adjusted. Customer service directed me back to the store who was unable to help. The store manager [redacted] could not help because the coupon was not in my name, but the coupon states or current resident. [redacted] sent me back to customer service where I am now being told the coupon cannot be honored becuase the coupon cannot be used on a sale item. I advised that there was an item on my purchase that was not on sale. Customer service is now telling me the sofa would have had to be on a seperate ticket. I tried to speak to management but I am getting no where.Desired Settlement: I would like the 15% off of the sofa I purchased for 1,299. I have spent hours trying to reslove this and now it is the point that up until I purchase from Conn's I would receive at least 1 call per day trying to get me in the store. Now that the sale is complete I cannot get any assistance with this matter. I think if management seen this issue it would be addressed and resolved rather than losing a customer over less than 200. WOW

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted]’s complaint.

We received Mr. [redacted] complaint and found he went into Conn’s located in [redacted] after receiving a promotional offer for 15% off any single item $599

and up. After further review and research, we show Mr. [redacted]’s account was approved

and setup on a Conn’s special 12-month cash option offer. As listed on the

promotional offer Mr. [redacted] received; Discount offer may not be combined with

other promotional or clearance offers.

At this time we are unable to honor Mr. [redacted]’s request to

receive 15% off the sofa; Mr. [redacted] is only able to utilize one promotional

offer for his purchase.

If we may be of further assistance, Mr. [redacted] may contact us directly

at ###-###-####.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

It is unfortunate that I have spent hours trying to resolve this and each and everytime a new excuse is brought up. I have already tried calling the store directly, customer service and tried to speak to management, beign the reason the Revdex.com was contacted. Such a small dollar amount to make the customer happy, instead a large corporation would rather waste man hours instead of fixing the problem. This will be my one and only purchase, be assured not one referral will ever be sent there. Thank you Revdex.com for trying to assist

Regards,

Review: We called to request a payoff amount during the third month of a 6 month no interest acct. We were given a payoff amount of $[redacted] of which we promptly paid the next day. A year and a half later, we started receiving calls from Conns collections saying that we owed approx. $[redacted] At first, we were told that from the time we were given the payoff amount until the time they received it, interest occurred and that was the reason the acct was not closed. I reminded them that there was no interest. Someone from Conns was supposed to call me back in a few days. After a week, no one called so I called them back. Then I was told that we were given the wrong payoff amount and that it was our responsibility to know how much we owed instead of calling and asking them. The payoff amount we were given was wrong by $*.Desired Settlement: I would like the acct closed. I owe nothing since I paid the amount that I was told we owed. I would like to stop receiving calls. I would like all negative information concerning this matter removed from credit reporting agencies.

Business

Response:

Thank you for the opportunity to

respond to **. [redacted]’s concerns regarding account #[redacted]. **. [redacted] stated he was given a payoff quote

of $[redacted] which they paid off and he has since started receiving collection

calls. **. [redacted] also stated he had a

6-month no-interest finance promotion.

According to our records, **. [redacted]

signed a 30-month retail installment contract on [redacted]. This contract did not have a 6-month

no-interest financing promotion. We do

not have record of **. [redacted] contacting either our automated system or our

customer service department to obtain a payoff balance. On [redacted] remitted a

payment of $[redacted]. This payment did

not satisfy the remaining balance owed on the account at that time.

**. [redacted] did not receive a

monthly statement because he has a payment booklet on the account. He also did not receive additional correspondence

on the account because it was in paid ahead status. Therefore, the next payment wasn’t due on the

account until [redacted]. **s. [redacted]

called on [redacted] stating she received a letter in the mail regarding the

account. She was notified at that time

that there was an outstanding balance on the account and the next payment would

be due on [redacted].

The total amount financed by **.

[redacted] was $[redacted] This amount

included an invoice total of $[redacted] and an insurance total of $[redacted] Finance charges equaled $[redacted] for the life

of the contract which brought the total to $[redacted]. **. [redacted] paid a total of $[redacted] which did

not cover the financed balance.

As of [redacted] the current

payoff balance is $[redacted]. This includes

a past due balance of $[redacted]. Please

note the payoff balance updates daily.

If **. [redacted] would like to pay the balance in full, we ask that he

contact us the day he plans to submit the payment for an up-to-date payoff

quote.

Review: Customer service order number [redacted] dishwasher was not repaired is my complaint. We made purchase New appliance on 4/29/14.Stove and Dishwasher was not in box so we asked if it was in good condition and was told we dont sale items that do not work. Once we installed the diswasher it was leaking water. Conn's advise to make call to repair division. The repair technician came out on two seperate vists to repair(took two week). The techician wrote on the ticket the item is non repairable. We carried the appliance back to the store refusing to accept the appliance. The manager took back the diswasher said would call us within 72 hours with approval to get store credit. That never happned. Now one of the burners on the stove does not lite. The stove has never been used just installed on rental property that is vacant. On May 26,2014 I spent two hours on phone with cooperate office customer service and util this day no was as respond to my issues and concerns. This is very annoying and I have explained the situation and also spoke with the Manager at the location Mr. [redacted]. He has told us on multiple occaions that he would call us and that has been going on two weeks. Mr. [redacted] has been non responsive to any of our phone calls and vist to his location. We purchased the appliance on 4/29/14 and Conn's has already been out twice to repair and we want a store credit. Not even asking for money. I am very very upset and want to file a complaint against that company. Thank you in advance.Desired Settlement: at this point we will settle for store credit. We will never make another purchase from this company ever again. They have lost a customer for life.

Business

Response:

Thank you for the

opportunity to respond to Mr[redacted] complaint. Our records show on 4/29/14, Mr. [redacted] purchased a Frigidaire gas range

with a limited 1-year manufacturer warranty, Frigidaire dishwasher with a

limited 1-year manufacturer warranty, and reinforced hookup kit from us

totaling $519.29. Our records show Mr. [redacted] made his purchase at our [redacted] location in Dallas, TX and also elected store pick up at the

same location. Our records show on 5/08/14, Mr. [redacted] contacted us regarding his dishwasher; stating water

was leaking from its pump. A service call was set-up for 5/15/14; during the inspection the technician found

parts needed to be ordered. We show the parts became available on 5/23/14; however an additional part was needed to

complete service. Mr. [redacted] stated he was unhappy and refused to

complete service on his dishwasher; and advised technician he would return his

dishwasher to the store location.

Our records show Mr. [redacted] contacted us on 5/27/14, stating his range

front burner was not working. We attempted to contact Mr. [redacted] on 5/31/14 and 6/2/14 to schedule a service appointment, but we were unsuccessful in our

attempts. A service appointment was later schedule for 6/06/14; during the inspection the technician found

parts were needed to be ordered. We show the parts will become available

on 6/12/14.

We attempted to contact

Mr. [redacted] to discuss his concerns however the call was disconnected.

Conn’s is willing to offer Mr. [redacted] the option to exchange his dishwasher and

range up to the original amount paid or we can continue with service repairs.

If we may be of further

assistance, Mr. [redacted] may contact Customer Service at [redacted]

Kind regards,

Consumer

Response:

No, the issues have not been resolved to my satisfaction and because of that I did send a letter certified delivery to their cooperate office. It has been three weeks since they signed for the letter and still no reply. I have not contacted an attorney because I was giving them a chance to resolve the issue.

Since your original update 6/12/14, the company said they would exchage the stove and give credit for the diswasher but no type of paper work has been received to have this done. It has all been verbal after repeat calls to Conn's cooperate office. As of today, I have not gotten the issue completely resolved.

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted] complaint. We contacted Mr. [redacted] on 8/14/14, and he was reminded of his exchange approval on his

range. Conn’s agreed as a goodwill gesture to waive the delivery

fee of Mr. [redacted] new range. Mr. [redacted] is aware he will need to visit

his local Conn’s location to select a new range and set-up delivery.

In regards to Mr. [redacted] dishwasher the dishwasher was

returned on 7/17/14 and a credit of $242.45 was applied to his GE account.

If we may be of further assistance, Mr. [redacted] may contact

Customer Service at [redacted]

Kind regards,

Review: Three days after I purchased my washer and dryer was delivered, I notified Conn's that I wanted to exchange the products because I was having service issues with both items. I have had four service calls. With my washer the service man told me that they are having issues with this particular wash, but they cannot do anything about it not cleaning my cloths or the washer becoming unbalanced and water levels not filling up to appropriate levels. The first service man told me not to mention exchanging the product to Conn's because they would not, but he want me to give him an Excellent Service evaluation so he could get a Christmas bonus. He also said that my dryer needed new rollers and I let them know three days after they delivered my second washer. The first washer they delivered to me started to make noises on the very first day they delivered and I called the service department an the guys who delivered my first washer came and brought me back the current washer I have that does not work properly. One service call the service man call me and told me he would not be able to make due to icy road conditions. On another occasions the service men were parked in my apartment complex, called me from there and did not come up to repair my washer and dryer or look at, but after I took a picture of them in the van and left, then they called me back. I do have the picture of the van at my apartment complex. I have stopped paying on my account with Conn's until they replace my washer and dryer. Instead of them replacing, they have threatened to just charge my card they have on file, told me that they will just charge off the account and it will remain on my credit for seven years, threaten me with legal services, constantly calling me at least three times per day for payment and will not replace my washer and dryer. I would like to file a lawsuit against Conn's and I will need some assistance or they just come and get all of the items I purchased and they refund me all of my money that I paid.Desired Settlement: I do not want to do any additional business with Conn's. I want them to come and pickup all of the items that I purchased and it returned to Conn's and all of the money that I have paid on my account refunded in full to me. I would also like a letter of apology from the president of the company. If I need to file a lawsuit please advise.Thanks,[redacted]

Business

Response:

Thank you for the opportunity to respond to [redacted]

complaint. Our records show on 11/07/13, [redacted] purchased a GE washer and

dryer both with a 24-month Repair Service Agreement Plan. [redacted] delivery

was scheduled and received in good order on 11/09/13.

After further review of [redacted] complaint, we found he

contacted our service department on two separate occasions for repairs on his

washer. [redacted] washer was assessed on 12/6/13 due to the unit not agitating

and again on 3/24/14 due to the unit not washing clothes properly. During both inspections

the technician checked all operations of the washer and was unable to find a

functional failure with the unit. The technician reported the washer was

working up to the manufacturer’s specifications however [redacted] was unhappy

with the unit.

[redacted] only contacted our service department once for

repairs on his dryer. On 11/13/13, [redacted] contacted service stating his

dryer was making thumbing noise. A service appointment was originally scheduled

for 11/26/13 however; [redacted] called to re-scheduled his appointment for the

next available service date which was on 12/5/13. Due to the weather the

technician was unable to meet the time commitment therefore [redacted]

appointment was rescheduled for 12/6/13. On 12/6/13, the technician found parts

were needed to complete repairs on the dryer. Our records show there was a

delay receiving the necessary parts to complete the repairs therefore; on

1/24/14 we agreed to exchange [redacted] dryer due to the repair delay.

As of 1/28/15, we have no records that [redacted] initiated

his exchange on his dryer since it was approved on 1/24/14. Our records show

[redacted] account with Conn’s was charged off on 12/31/14 therefore; the

option to exchange the dyer is no longer available. At this time we are unable

to honor [redacted] request to return or exchange his washer due to no

problems were found with the unit at the time of inspection; no additional

credit is owed to [redacted].

If we may be of further assistance, [redacted] may

contact customer service at 1-877-358-1252.

Kind regards,

Review: I purchased a couch and loveseat from Conn's in 7/2014. Since, July I have called the office eight or nine times. They sent a technician out stating that the new furniture I just purchased was not any good and he could try to fix the broken arms and broken legs. Now after several months of complaining and speaking with the manager I am told that only the love seat can be repaired and nothing for the couch can be done. I purchased both the love seat and couch new and I should not have this problem at all. I should be given a new replacement living room suite without having to pay another deposit. This is the second living room I have received from Conn's and I am still having problems.Desired Settlement: I am requesting that Conn's replace the new furniture purchased in 7/2014. I called the company and complained in 8/2014, less than 30 days to inform them the couch was broken. I have pictures of the furniture that can be provided upon request.

Business

Response:

Thank you for the opportunity to

respond to [redacted] complaint. Our records show on 11/12/13, [redacted] purchased a [redacted]

furniture set from us which consisted of two pieces; sofa and loveseat with a

48-month Furnituregard Plan. [redacted] elected to pick up her

furniture. We show on [redacted] elected to pick up her sofa and loveseat

from her local warehouse located in [redacted] signed acknowledging

her sofa and loveseat was received the warehouse in good order.

We received [redacted] complaint and found due to prior issues with her [redacted] furniture set dated

from 1/06/14; on 4/09/14 an exchange was approved for [redacted] to re-select a new furniture set. On 4/21/14, [redacted] elected a [redacted] furniture set which consisted of two pieces; sofa and loveseat with a

48-month Furnituregard Plan. [redacted] also elected to pick up her

new furniture set from her local warehouse in [redacted] signed

acknowledging her sofa and loveseat was received from the warehouse in good

order.

After receiving [redacted] complaint and reviewing her service history Conn’s has agreed to exchange her

loveseat; the sofa at this time does not qualify for an exchange and is

repairable, we will continue with repairs. [redacted] has been contacted

regarding this matter.

If we may be of further

assistance, [redacted] may contact us at [redacted].

Kind regards,

Review: On [redacted] I went to conns to look around for a cloth dryer because mine had stop working, the sales person ([redacted]) talk us into getting a matching front load set form conns, which was really nice. I was so excited to have this nice expensive looking set. On [redacted] conns deliver and set up the washer and dryer. they put it on clean basket, 1 hr later my wash room was flooded, I call to let conns know what happen, they told us to go make sure the drain door on the dryer was completely close, so I did that, but next day went I put a load to wash it did the same thing. I was so upset that I call conns to come pick it up because I was very disappointed so I want them to come and take it back. they was suppose to come in a couple of days to pick it up. on the [redacted] two guys show up from ge said that they came to find out what was wrong, I told them that they was suppose to pick it up not fix it. The went and look said it was defected and had to be replaced. so the call cooperate whiles at my house to find out what they need to do, they told me that conns will be contacting me to make arrangement to come pick the washer and dryer. No one did not contact me, so I call cooperate [redacted] 10.30am spoke to [redacted] because I wanted to know when the will be picking it up, I didn't want to do business anymore with then, I call every week . then on [redacted] a truck show up. two guys said that they were from the warranty company with my replacement I told them that I was not suppose to get any replacement, I told them the need to take every thing with them, they said I need to take it up with conns because they are just the delivery people. I call cooperate spoke to [redacted], said she is creating a ticket so that someone can pick it up. so in the mean time whiles I waited I try to use the washer but the new one was not working either, I call and conns connected me to service the advise me that I may have hard water in my area and that can make the smart washer was not work. she schedule a service person to come out. some one came on the 24, he said that conns did not hook up the cold water which cause the machine to damage and he needed to order a part. on the [redacted] someone from warranty came to install the new part, the machine still not working. the part were the liquid detergent and fabric softener goes in is filling with water. I feel like I'm being force to keep this washer and dryer. I am so frustrated and depress, I have about twenty loads of cloths piled up because since [redacted] I was not able to wash my family cloths. these are the dates and people I spoke to at conns including calling my sales rep ([redacted]) every other day: [redacted]. I spoke with [redacted] on [redacted] in cooperate said that their waiting on upper management to give the approval for the washer and dryer to be pick up without looking as though it's voluntary surrendered. [redacted] at [redacted] ticket #[redacted]Desired Settlement: I would like conns to honor their company policy and pick up the washer and dryer without it looking as though it's a repossession because I have ask them within the 30 days time since beginning in [redacted] to please pick up the washer and dryer. they have been ignoring me and no one ever calls. I have to be the one calling all the time

Business

Response: