B And B Movers Reviews (916)
Review: Refusing to have a unit shipped to the store for exchange and will only issue store credit not a refund and they do not have anything comperable
Review: I have had ongoing problems with my LG washer purchased from Conn's in March of 2013. Since purchased has represented UE which is uneven error message. Since the first service request techs have been to my home multiple times for the same reason and others caused by this initial issue in which is still an issue today. The washer has basically destroyed itself from being uneven and is now flooding my home. Service was not handled properly from first request until now, phone calls have been ignored by [redacted], denied phone conversation with [redacted] the service department manager after our first conversation on 8/4/2014. Told by [redacted] 8/28/2014 that [redacted] does not have a direct extension and I couldn't speak with her although she is now the only person that can help. Promised replacement twice 7/28/2014 and 8/21/2014through8/27/2014 only to be sent around in circles both times. Forced part replacement instead of full replacement which did not fix the issue.Desired Settlement: I have been told twice now the replacement covered under my purchased warranty is going to take place only to be denied and not honored. I have spoken to all managers to now be told that [redacted] is denying the replacement, but I am unable to speak with her. I was originally told that [redacted] had ultimate decision and he has blessed the exchange and still denied. I have not even been able to turn the washer on since 7/28/2014 due to flooding my home. I was sent to the location by [redacted] in resolutions department to replace the washer and denied by [redacted] the store manager. He spoke to [redacted] in the service department on my cell phone 8/2/2014 who was trying to put through the replacement to the location and said was on hold unable to get through. After this conversation I was told by Forest and [redacted] that the proper paperwork from [redacted] department needed to be submitted. I spoke with [redacted] on 8/4/2014 and he said he was sending the technician out. The Technician arrived 8/5/2014. His name was [redacted]. This tech said that it should be replaced, but had to submit price for all parts he thought might fix it. Issues were the uneven, door latch, shocks/balance system, new tub as it had torn away from unit, and cover ring as it has been worn down to having a whole roughly half way around. He called me 8/6/2014 and told me that [redacted] told him to order the parts instead of replacement in which he tried to have done. The parts weren't ordered until 8/11/2014 and weren't received until 19th. The tech came back out 8/20/2014 and within 20 minutes of him leaving the washer was again leaking, shaking violently, and saying uneven. I called him 3 times, left 2 messages, sent 5 text messages and 2 pictures. My husband spoke to [redacted] in the service department and was told that the technician was not going to be turned around and that it would be replaced instead, since it was serviced 4 times within the same year and for the same reason resulting in still not fixed. Since then I have spoken with [redacted] in the service department every day and she has spoken to [redacted] personally most of them confirming the replacement was happening. As of 8-27-2014 [redacted] calls me and says it has been denied for replacement a second time. She opened another ticket with the notes of our week long conversation awaiting replacement approval. It has been confirmed by almost everyone I have spoken with that this issue from the first service ticket to the last service ticket not being fixed should qualify for replacement under the purchased warranty, but is denied both times as my understanding by [redacted] id number in conn's help desk says that it should qualify. [redacted] Srvc department manager said it was [redacted] decision and he approves. [redacted] in the Beaumont call center said it should be covered under the lemon law and warranty. [redacted] in the Beaumont customer service called the store location to see if they could see the replacement information Saturday 8/23/2014 because she showed [redacted] approval. Only to find out from each of these people that it is pending and denied by [redacted]. I spoke with [redacted] through Conn's consumer affairs 8/27/2014 and she said that the warranty most definitely covers the replacement and after reviewing the notes on my account is unsure why it hasn't been. She submitted a formal complaint on my behalf through a zendesk ticket. I have been requesting copies of the service tickets, notes, sendesk tickets and notes since 8/14/2014 with [redacted] and [redacted] the Beaumont customer service manager. I have still not received them.
Review: I paid off my account in [redacted] and they started calling me in [redacted] saying I still owed a little over 200 Dollars. I told them I paid it off and they had it in their notes that I paid it off from the date I paid it off, But they continue to call and harass me because they fail to fix it in their system. I feel they are harrassing me by constantly calling me and I have to tell them to look in their system the account is paid off and closed. There is no telling what is on my credit report from the error they have made in their system.Desired Settlement: I want my account cleared and closed like it was supposed to be the day I paid it off.
Review: In November 2013 I purchased a new gas range, TV and Blue Ray player from the Conn's in Pearland. The day my range was to be delivered my TV and Blue Ray players showed up but no range. I called the store and was told it was back ordered and they didn't know why the computer had showed it in stock. It would be a couple of weeks until it was available. I explained that was not going to work with the approach of the holidays. I ask if they could deliver a different one. I returned to the store and did the new contract for a different in stock model. It was delivered the next day. I spoke the my sales person and he said they would call when the out of stock model was ready for delivery.About 2 weeks I got a call from the delivery service saying they had a delivery for me. The next day they delivered the back ordered range(called #2 from now on). In January the collection calls started for 3 accounts. I made payment on the TV, Range #1, and Range #2 to keep my credit from being damaged. They told me they would fix the problem. Now it is May and they call me constantly several time a day wanting me to pay for Range #1. I have spoken to managers and no one can fix the problem. Today I was told you need to go back to the store and have them fix the problem. I have been treated like a dead beat several times when they have called. Saying things like well you are Mrs. [redacted] aren't you. How can you not know where the range is now. Are you sure you don't have 2 ranges. It is horrible. I have had to leave business meetings to take these calls and now look like a dead beat in front of my company owners and customers. They call constantly. I always answer because of the number being local.Desired Settlement: My Credit Report correctedPhone calls stoppedPayments moved to current accountCompensation for my time and the harassing phone calls
Review: I have purchased a Computer/Tablet 20" Sony Viao on my " CREDIT " for a gift to my husband from Conn's in Hulen, Fort Worth, Tx in the beginning of November 2013. The first week we had the computer at home it was not working properly so I took it to Conn's, where I originally purchased the Sony Viao touch screen. I did not get a call about the computer being fixed or explanation for the computer malfunctioning. I did however receive numerous phone calls regarding my bill. In short, I am very dissatisfied with their company and their unprofessionalism. I have asked for a manager or supervisor on multiple occasions and never got a response. I have taken this computer to them three different times.
Review: We bought a refrigerator and it was delivered damaged. We were offered a 20% discount to take the damaged refrigerator, and we did. It has been six months and we have paid off the refrigerator but have not received our 20% discount OR the $79 "free delivery" fee that we paid for a total of $259. I have attached my letter to Conn's in the additional details section
Review: I am e-mailing you because I have yet to receive a response from your organization that is satisfactory regarding the repairs that were supposed to take place regarding a bed that I had bought and fully paid for that was under warranty. I contacted your company January of this year regarding my bed being defective the frame has basically cracked and the bed sags in the middle as a result. I called the customer service line, they took my info said the repair department that handled this would call me.. They did they set up an appointment and sent someone to my home to take pictures of the bed etc etc... During his visit there the gentleman told me that the people that did the initial install should have advised me that because I have wooden floors that the legs would not stay because of the rubber bottom and that is what they would always slide... He told me that once it was repaired I would have to buy something additional from home depot to keep it more stable.. However he said that he would send in the info .. someone would contact me ordered the parts and once the parts were in for my bed I would need to call again and reschedule for someone to come out and fix it... I was given a two week eta... More than two weeks went by .. I called the customer service line AGAIN... was given a number to a distribution center in Dallas after I explained my situation the lady acted as if I was calling the wrong department ... She placed me on hold came back to the line and said she would call me prior to the end of the day to let me know when to expect my items for repair.. This was 6 weeks ago and I have still yet to hear back from anyone in your organization... I need for this to be resolved immediately... If you look at my pay history you will see I have always paid you on time and early.. I expect the same level of service in return from you... Please resolve this matter...Desired Settlement: I need for my bed to be replaced ASAP... and installed correctly..
Review: I am placing this complaint for the sheer and utter horrible customer service experience I have been experiencing for over 3 months in trying to have my refrigerator repaired and then ultimately request to have it replaced, but frankly the way that I have been treated, been ignored, and given the run around I want a full refund and I want nothing to do with Conn's or their customer service and customer care department. I purchased a refrigerator from them in February of 2014. The manufacturer and model is Frigidaire [redacted]. Which is a French door model with an icemaker on top and the freezer on the bottom. I purchased a 3 year warranty on the refrigerator as well. After I received the refrigerator and had been running it for about a month, I noticed a puddle of water collecting underneath the refrigerator. In the freezer you can see ice crystals forming because there is warm and moisture entering and condensating inside the freezer. The Freezer door does not close. This causes water to drip out of the freezer and onto the floor. We have to place a towel underneath and change it out every day to keep ourselves from slipping on the kitchen floor. We have been working on having this issue resolved for 5 months now. We have been through horrible customer service, delays and the runs around for weeks. All of this sums up to that the refrigerator is not repairable and was damaged upon delivery as stated by the last 2 repairmen. We keep getting the run around when trying to ask for a refund or an exchange of the refrigerator. We are fed up. We are not getting any resolution. No one should have to go through this hassle and be treated this way let alone dealing with a leaking refrigerator. This is why we are submitting this Revdex.com report.Case# [redacted]. Recent ticket #[redacted]Conns Customer service ###-###-####, Formal complaint sent via email [redacted] July *st, 2014 attached to this complaint.Desired Settlement: A complete return of the refrigerator and all services. FULL REFUND
Review: ** Please see attached **Desired Settlement: ** Please see attached **
Review: Defective HP Tablet purchased on June 11,2014.
Review: I entered into a contract with Conn's on [redacted]. My payments started that following [redacted] ([redacted]). Along with other items I purchased from Conn's, 2 (two) [redacted] ready HDTVs were also purchased. One of the two TVs does not work and has not worked since [redacted]. On [redacted], [redacted], Conn's sent out a technician ([redacted]) to my home- listed on the contract. [redacted] informed my [redacted] and I that the TV would cost more to repair since the TV had audio and no video. I was instructed by [redacted] that I would have to take this 39" TV back up to the store from which I purchased it from ([redacted] Conn's, [redacted], ([redacted]) [redacted]). The following [redacted], [redacted], I packed the TV in its original box and attempted to exchange it with another item of same cost. Problem was, Conn's had absolutely nothing in the price range of the 39" [redacted] HDTV I purchased in [redacted]. I then asked the store manager if I could just get the amount credited on my account, in which he appeased me by informing me that he would contact the Corporate Office. I spent [redacted], [redacted], and [redacted] trying to resolve the issue with Corporate's customer service by calling ([redacted]. Each customer service representative I "met" basically said the same thing: "There was no notation that I would receive a credit for the TV." In fact, I can recall a couple of representatives projecting that a credit won't be initiated. For example, the very last time I called on [redacted]5- my first attempt at 5:45pm answered by a [redacted] resulted in him hanging up on me before I had finished explaining my situation! I called back and received a more warming person, [redacted] who finally gave me a Reference Number (which I'm sure doesn't matter, because none of the representatives prior could never locate one). I have paid Conn's every month, on time- according to my payment records online and bank statements(and per [redacted]).
Review: They were advertising a free TV with $2000 purchase and I purchased over $4000 the salesman forgot to put it on contract. I went back about it and was told I couldn't get it so I called corporate who told me I should get the TV but to go thru store manager. Went to store manager who told me yes I would get it but to give him a couple days to get approval from corp. he of course never called me back so I finally got ahold of him and was told no I would not get the TV...Desired Settlement: I want the free TV that was offered with my purchase
Review: I purchased a 70inch television back in [redacted], I had the television for 2 weeks and then it stopped working, I called the number that was given to report the problem, it then took about one week for the technician to come out and take it a look at the tv, the technician said the television needed to be replaced. I then called cons to check the status of the claim, they told me it would take 7-10 days, by this time 4 weeks had passed by, I had to keep calling to get the status because I never received a call from them. Finally I was able to get information on the status and they had decided to give me a store credit of roughly $[redacted], I bought a 70inch television for about [redacted] on sale, when I called the store to check if I can get another television for the same price, they told me there was no television for the price, so pretty much I had to down size and pay double the money, as when I came in and bought the guarantee they said if the television was ever to brake they would replace it for the same product or fix it if it was repairable.Desired Settlement: I would like to get a replacement for my television the size size, as I was promised.
Review: I have been with Conn's since [redacted], I purchased a bedroom set including bedframe headboard, mattress, box spring, media center, dresser/mirror, and 2 end tables. I went into the store where I purchased the items in Pearland when I discovered all the additional charges which made my balance over $4,000 dollars, the young lady that sold the items to me had quit,I spoke to management; my account had been charged almost an additional $1,000 dollars for warranties, insurance+ interest rate totaling the same amount of my furniture making me pay for the items twice.Management called some office and they removed the warranty, and insurance supposedly and issued me a new balance which is around $ 3,000 now and told me I would get a new payment book with the change of amounts to pay. my payments were then about $ 104.00 month, later I added a laptop it cost $ 599, and what Conn's did was take that purchase, added that to the balance, added more finance charges, insurance, and warranty again. I went back and they were to remove it, but my balance is now $ 3800, so I get my new book and my payments were $ 111.00 month, I continued to pay this until there was a credit issued and my payments got lowered to $ 106.48 which is what I currently pay for items mentioned above. I decided in [redacted] I wanted a reader tablet, so I went to the now closed as of this week Distribution center on [redacted] in Houston and opened a new account, I put down a deposit of $ 40.00 the reader was $ 399.00 they only had one, I wanted it, it is [redacted], I did the agreement and the sales rep went over the amount with me and it ended up being $ 427 dollars after all was said done, I signed the agreement; but found that I had been charged again for warranty, and insurance plus finance charge, and tax, I questioned it later by calling customer service, the reader was sold at another location for $ 199.00, I was told to go back to the store, suppose to credit they combined this account with a tv dvd not authorized.Desired Settlement: I feel that the account which I pay $21.22 is paid in full already, and I need this account researched I have never missed a payment I have paid every payment some in cash and majority on my debit card in store and Conn's is telling me that I have missed payments, that is false, I have been in the store with managers calling the customer service office and all they do is open a ticket, I jus made 3 payments on the smaller balance account which I believe I have over paid, maybe late not missed
Review: I received a coupon from Conns but forgot to bring the day I made the sale. My sales person told me to contact customer service to get the ticket adjusted. Customer service directed me back to the store who was unable to help. The store manager [redacted] could not help because the coupon was not in my name, but the coupon states or current resident. [redacted] sent me back to customer service where I am now being told the coupon cannot be honored becuase the coupon cannot be used on a sale item. I advised that there was an item on my purchase that was not on sale. Customer service is now telling me the sofa would have had to be on a seperate ticket. I tried to speak to management but I am getting no where.Desired Settlement: I would like the 15% off of the sofa I purchased for 1,299. I have spent hours trying to reslove this and now it is the point that up until I purchase from Conn's I would receive at least 1 call per day trying to get me in the store. Now that the sale is complete I cannot get any assistance with this matter. I think if management seen this issue it would be addressed and resolved rather than losing a customer over less than 200. WOW
Review: We called to request a payoff amount during the third month of a 6 month no interest acct. We were given a payoff amount of $[redacted] of which we promptly paid the next day. A year and a half later, we started receiving calls from Conns collections saying that we owed approx. $[redacted] At first, we were told that from the time we were given the payoff amount until the time they received it, interest occurred and that was the reason the acct was not closed. I reminded them that there was no interest. Someone from Conns was supposed to call me back in a few days. After a week, no one called so I called them back. Then I was told that we were given the wrong payoff amount and that it was our responsibility to know how much we owed instead of calling and asking them. The payoff amount we were given was wrong by $*.Desired Settlement: I would like the acct closed. I owe nothing since I paid the amount that I was told we owed. I would like to stop receiving calls. I would like all negative information concerning this matter removed from credit reporting agencies.
Review: Customer service order number [redacted] dishwasher was not repaired is my complaint. We made purchase New appliance on 4/29/14.Stove and Dishwasher was not in box so we asked if it was in good condition and was told we dont sale items that do not work. Once we installed the diswasher it was leaking water. Conn's advise to make call to repair division. The repair technician came out on two seperate vists to repair(took two week). The techician wrote on the ticket the item is non repairable. We carried the appliance back to the store refusing to accept the appliance. The manager took back the diswasher said would call us within 72 hours with approval to get store credit. That never happned. Now one of the burners on the stove does not lite. The stove has never been used just installed on rental property that is vacant. On May 26,2014 I spent two hours on phone with cooperate office customer service and util this day no was as respond to my issues and concerns. This is very annoying and I have explained the situation and also spoke with the Manager at the location Mr. [redacted]. He has told us on multiple occaions that he would call us and that has been going on two weeks. Mr. [redacted] has been non responsive to any of our phone calls and vist to his location. We purchased the appliance on 4/29/14 and Conn's has already been out twice to repair and we want a store credit. Not even asking for money. I am very very upset and want to file a complaint against that company. Thank you in advance.Desired Settlement: at this point we will settle for store credit. We will never make another purchase from this company ever again. They have lost a customer for life.
Review: Three days after I purchased my washer and dryer was delivered, I notified Conn's that I wanted to exchange the products because I was having service issues with both items. I have had four service calls. With my washer the service man told me that they are having issues with this particular wash, but they cannot do anything about it not cleaning my cloths or the washer becoming unbalanced and water levels not filling up to appropriate levels. The first service man told me not to mention exchanging the product to Conn's because they would not, but he want me to give him an Excellent Service evaluation so he could get a Christmas bonus. He also said that my dryer needed new rollers and I let them know three days after they delivered my second washer. The first washer they delivered to me started to make noises on the very first day they delivered and I called the service department an the guys who delivered my first washer came and brought me back the current washer I have that does not work properly. One service call the service man call me and told me he would not be able to make due to icy road conditions. On another occasions the service men were parked in my apartment complex, called me from there and did not come up to repair my washer and dryer or look at, but after I took a picture of them in the van and left, then they called me back. I do have the picture of the van at my apartment complex. I have stopped paying on my account with Conn's until they replace my washer and dryer. Instead of them replacing, they have threatened to just charge my card they have on file, told me that they will just charge off the account and it will remain on my credit for seven years, threaten me with legal services, constantly calling me at least three times per day for payment and will not replace my washer and dryer. I would like to file a lawsuit against Conn's and I will need some assistance or they just come and get all of the items I purchased and they refund me all of my money that I paid.Desired Settlement: I do not want to do any additional business with Conn's. I want them to come and pickup all of the items that I purchased and it returned to Conn's and all of the money that I have paid on my account refunded in full to me. I would also like a letter of apology from the president of the company. If I need to file a lawsuit please advise.Thanks,[redacted]
Review: I purchased a couch and loveseat from Conn's in 7/2014. Since, July I have called the office eight or nine times. They sent a technician out stating that the new furniture I just purchased was not any good and he could try to fix the broken arms and broken legs. Now after several months of complaining and speaking with the manager I am told that only the love seat can be repaired and nothing for the couch can be done. I purchased both the love seat and couch new and I should not have this problem at all. I should be given a new replacement living room suite without having to pay another deposit. This is the second living room I have received from Conn's and I am still having problems.Desired Settlement: I am requesting that Conn's replace the new furniture purchased in 7/2014. I called the company and complained in 8/2014, less than 30 days to inform them the couch was broken. I have pictures of the furniture that can be provided upon request.
Review: On [redacted] I went to conns to look around for a cloth dryer because mine had stop working, the sales person ([redacted]) talk us into getting a matching front load set form conns, which was really nice. I was so excited to have this nice expensive looking set. On [redacted] conns deliver and set up the washer and dryer. they put it on clean basket, 1 hr later my wash room was flooded, I call to let conns know what happen, they told us to go make sure the drain door on the dryer was completely close, so I did that, but next day went I put a load to wash it did the same thing. I was so upset that I call conns to come pick it up because I was very disappointed so I want them to come and take it back. they was suppose to come in a couple of days to pick it up. on the [redacted] two guys show up from ge said that they came to find out what was wrong, I told them that they was suppose to pick it up not fix it. The went and look said it was defected and had to be replaced. so the call cooperate whiles at my house to find out what they need to do, they told me that conns will be contacting me to make arrangement to come pick the washer and dryer. No one did not contact me, so I call cooperate [redacted] 10.30am spoke to [redacted] because I wanted to know when the will be picking it up, I didn't want to do business anymore with then, I call every week . then on [redacted] a truck show up. two guys said that they were from the warranty company with my replacement I told them that I was not suppose to get any replacement, I told them the need to take every thing with them, they said I need to take it up with conns because they are just the delivery people. I call cooperate spoke to [redacted], said she is creating a ticket so that someone can pick it up. so in the mean time whiles I waited I try to use the washer but the new one was not working either, I call and conns connected me to service the advise me that I may have hard water in my area and that can make the smart washer was not work. she schedule a service person to come out. some one came on the 24, he said that conns did not hook up the cold water which cause the machine to damage and he needed to order a part. on the [redacted] someone from warranty came to install the new part, the machine still not working. the part were the liquid detergent and fabric softener goes in is filling with water. I feel like I'm being force to keep this washer and dryer. I am so frustrated and depress, I have about twenty loads of cloths piled up because since [redacted] I was not able to wash my family cloths. these are the dates and people I spoke to at conns including calling my sales rep ([redacted]) every other day: [redacted]. I spoke with [redacted] on [redacted] in cooperate said that their waiting on upper management to give the approval for the washer and dryer to be pick up without looking as though it's voluntary surrendered. [redacted] at [redacted] ticket #[redacted]Desired Settlement: I would like conns to honor their company policy and pick up the washer and dryer without it looking as though it's a repossession because I have ask them within the 30 days time since beginning in [redacted] to please pick up the washer and dryer. they have been ignoring me and no one ever calls. I have to be the one calling all the time
B And B Movers Rating
Description: Movers, Movers - Office, Moving & Storage Company, Moving Services - Labor & Materials, Moving Supplies, Packing & Crating Service, Relocation Service, Storage Units - Household & Commercial
Address: 3340 Forest Blvd, Jacksonville, Florida, United States, 32246
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