B And B Movers

Review: nine days ago my ac went out it is under warranty. called they sent out a service man he said the compresser and switch was out have called them several times and they said they were waiting for the parts I am on oxygen and my trailer is about 110 degrees they are not concerned about my ac or healthDesired Settlement: FIX MY AC

Business

Response:

Thank you for the opportunity to respond Mr. [redacted]’s complaint.

Our records show on 6/26/12, Mr. [redacted] purchased a [redacted] air

conditioner with a 24-month Repair Service Agreement Plan which expired on

6/26/14 however; Mr. [redacted] renewed his warranty with [redacted] to provide

extended coverage. On 7/28/14; Mr. [redacted] contacted us stating the air

conditioner was not cooling and blowing hot air. A service call was scheduled

for 7/30/14; upon inspection the technician found a new compressor and

condenser coil were needed to complete repairs. Once the parts became available

the technician replaced the compressor and drier; unit tested ok. As of

8/25/14, we have no further indication of any further issues Mr. [redacted] is

experiencing with the air conditioner. If Mr. [redacted] is in need of service he

may contact the Service Department at ###-###-####.

If we may be of further assistance, Mr. [redacted] may contact

Customer Service at ###-###-####.

Kind regards,

Review: Purchased a new refrigerator 06/23/2014. Delivery and setup on 06/24/2014-later in afternoon ice buildup in the freezer and door was hard to open. Reported to Conn and they told me I had to call Big Kountry Appliance Repair because Conn don't do repairs. When company came out they told me they had to order a part. Called conns told them to pick up the refrigerator or bring me a new one. Ater 2-1/2 weeks Big Kountry Appliance Repair came and put part in refrigerator and as today ice is still buildup in refrigerator. I have called Conn store which I purchased refrigerator from and also the corporate office to come and pickup refrigerator because I am not going to pay for a new refrigerator that is not working properly. Also want them return my $79.99 delivery fee.Desired Settlement: Pickup the refrigerator and return my delivery fee.

Business

Response:

Thank you for

the opportunity to respond Mr. [redacted] complaint. Our records show on 6/23/14, Mr. [redacted] a

Frigidaire refrigerator with a limited 1-year manufacturer’s warranty and

received delivery on 6/24/14. On

6/30/14, Mr. [redacted] contacted us stating the freezer is freezing up and also

has ice built up. A service call was scheduled for 7/4/14; upon inspection the

technician found parts needed to be ordered for repairs. Once parts became

available Mrs. [redacted] was schedule to complete repairs on 7/26/14; the

technician installed parts and replaced the door. On 8/1/14, Mr. [redacted] contacted us again

stating he is having the same issue with ice buildup and the freezer is

freezing. Mr. [redacted] refused any further service on the refrigerator and

requested an exchange. On 9/04/14; we attempted to contact Mr. [redacted] to

discuss his concerns however; we were unsuccessful in our attempt. After

further review of Mr. [redacted] service history, Conn’s has agreed to exchange

the refrigerator. Our records show that we no longer have the refrigerator Mr.

[redacted] originally purchased therefore; he has been approved for a store credit

in the amount of $519.97 to re-select another refrigerator. Mr. [redacted] may

visit his nearest Conn’s store to process his exchange. At this time we are

unable to honor Mr. [redacted] request to refund the delivery charge; as listed

on the Return and Exchange Policy delivery is non-refundable.

If we may be of

further assistance, Mr. [redacted] may contact Customer Service at [redacted]

Sincerely,

Review: I purchased a washer and dryer from Conns in [redacted] in June of 2013. I chose to pay off my purchase with no interest by the end of June 2014. I paid off the washer and dryer in May;(before the June deadline) in order to NOT incur interest. I called to get the exact amount of the payoff from Conns service center in [redacted] TX, which they stated and confirmed the payoff to be ($1,000.24). I further clarified that the amount given to me was including the $189.24 credit insurance described in the promotion letter, and was told (yes it was).The dryer just recently stopped working. I paid for an extended warranty and while going through a very difficult time with their customer service to get the issue resolved, my husband went into the Conns store where we purchased the w/d to speak to the manager. When he pulled the account information up, it showed a balance of $800 in incurred interest. Conns never sent us a statement that said we owed anything else. They were going to wait until 2015 to let us know that they were charging us interest on a product we already paid in full by the terms of the agreement I signed. This is dishonest forgery, and should be illegal to get away with. Our record clearly shows the $1,000.24 payoff amount in full clearing our account in May, well before the June 5, 2014 cut off date. Something needs to be done about the way Conns is scamming customers out of their hard earned money. I will never trust nor will I ever purchase anything from Conns. We are living in a nightmare trying to get this issue resolved, and besides the money scam, no one has bothered to follow up, follow through or be sent out to look at our dryer for over a week now. My time is just as valuable as anyone else's, and dealing with these issues is costing me hours of unnecessary work.

Product_Or_Service: LG

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

Replacement dryer and $800 feethey say we owe in interest on two products that were paid in full BEFORE the deadline of the 12 month interest free agreement.

Business

Response:

Thank you for the

opportunity to respond to Mrs. [redacted]’s complaint. Our records show on 6/05/13, Mrs. [redacted] purchased a ** high efficiency washer and dryer from us with a 24-month Repair Service

Agreement on both items and elected to have her items delivered. Mrs.

[redacted] was scheduled for delivery and received her washer and dryer on6/06/13 in good order.

Mrs. [redacted]

contacted service on 8/14/14 regarding her dryer; stating the dryer would not turn on and

the panel was blinking. We attempted to schedule Mrs. [redacted] for service;

however due to Mrs. [redacted]’s location a provider was not available.

Therefore, Conn’s agreed to exchange her dryer under the terms and conditions

of the Repair Service Agreement; the exchange was approved on 9/09/14. Mrs. [redacted] was

given a credit of $809.99 which is the original amount paid to re-select a new

dryer. We show Mrs. [redacted] has reselected and is scheduled for delivery

on 9/12/14.

In regards to Mrs.

[redacted]’s account, we have researched the account and found there was an error

processing her final payment; the error has been corrected and we are

processing Mrs. [redacted]’s account to close as agreed. Mrs. [redacted] has been

contacted regarding her concerns and she is aware of the account status.

In addition Conn’s has offered Mrs. [redacted] a $100.00 gift card as a gesture of

goodwill.

If we may be of

further assistance, Mrs. [redacted] may contact Customer Service at ###-###-####.

Kind regards,

Review: [redacted] from Conn's is calling my house [redacted] about [redacted] who is my mother in law but is not living in my home debt. Conn's calls my home from [redacted] 4 times a day my husband has told them that she does not live here and I have also my self They have left messages on my phone after I told them that they keep calling the wrong home for her. I can proved those messages if neededDesired Settlement: A wirtten letter from company stating that they will not contact my number again for her [redacted] and apology from this company for this hassrassment

Business

Response:

Thank you for the opportunity to

respond to [redacted] concerns regarding an account. [redacted] stated she has been

receiving calls regarding an account that is not hers.

We have determined this account

belongs to another customer and [redacted] telephone number was linked to the account in

error. We have placed a cease and desist

on the telephone numbers provided by [redacted]. In the event [redacted]

receives any further calls from Conn’s we ask that she contact us immediately

so we may address the issue further.

We sincerely apologize for any

inconvenience [redacted] has received due to this matter.

Review: My Stainless Steel refrigerator stopped working; my husband called Conns 3 weeks ago to schedule a service call. Service guy shows up, unprepared & with no tools. Says its a compressor problem and tells us that parts need to be ordered. We waited another 2 weeks or so to finally get the guy back with the compressor. After spending over 3 hours installing the parts, he tells us that the problem may not be fixed, that there might be a blockage and there might be YET another delaay in getting it properly fixed.. Our refrigerator is still not cooling and it is making a very loud noise. I need this fixed asap, because on October 17, 2014 we are moving 3 hours away near Galveston.

We have been inconvenienced and had to throw out over 200 in groceries. Living out of an ice chest is not fun.Desired Settlement: I want a replacement refrigerator and I am not talking about a used, refurbished one; either that or I want ALL of my monies refunded now and I will never do business with them again.

Business

Response:

Thank you for

the opportunity to respond to Mrs. [redacted] complaint. Our records show on 11/14/10,

Mr. [redacted] purchased a LG refrigerator with a 48-month Repair Service

Agreement.

We received

Mrs. [redacted] complaint and found she contacted the service department on

9/15/14 stating the refrigerator was not cooling, the freezer was not freezing,

and the icemaker was not making ice. A service appointment was scheduled for

9/17/14; upon inspection the technician found a new compressor and dryer

assembly needed to be ordered for repair. On 9/24/14, the parts became

available and Mr. [redacted] was scheduled for repair on 9/29/14. On 9/29/14,

the technician installed the compressor and dryer however; the unit started

making a loud humming noise. The technician contacted our tech line and

determined the compressor was bad and needed to reorder a new compressor and condenser

coil; all parts were ordered. The technician also created a vacuum pump of the

unit to remove the restriction in the line. On 9/30/14, the technician went

back to Mrs. [redacted] home to re-vacuum the unit however; the refrigerator

still did not function properly. Our records show we received some parts

however, the compressor did not arrive. On 10/3/14, Mr. [redacted] was

scheduled to install the available parts; during installation the technician

installed the dryer and attempted to shoot nitrogen in the unit to possibly

push the restriction out however; the unit still had restriction through the

inner wall that was unable to be remove. The service technician submitted a

request for a possible exchange due to the unit was unable to be repaired.

On 10/8/14,

Conn’s agreed to issue Mr. [redacted] an in store credit in the amount of

$1199.99 to re-select a new refrigerator. Our records show on 10/8/14; Mr. [redacted] re-select a GE side-by-side refrigerator with a 1-year limited

manufacturer’s warranty and received delivery on 10/9/14 in good order. We

sincerely apologize for any inconvenience Mr. and Mrs. [redacted] experienced

during this process.

If we may be of further

assistance, Mr. [redacted] may contact us at 1-877-358-1252.

Review: I purchased a furniture set from Conn's in Sugar Land for nearly $3,400 less than a year ago. I have had numerous issues with the furniture. I tried to return the sofas two days after delivery and was told they would repair the furniture. They sent a man out on three occasions to repair the furniture, and a fourth time to inspect the furniture. Each time, he was unable to complete the repairs without additional parts. Now, the furniture is falling apart, and there are springs coming through the wood, the cushions are flat, there is exposed wood and metal and missing padding in the armrest, and one arm of the love seat is about to fall off. In July, I called Conn's again and told them I wanted a refund. They told me they would have a repair person come and assess the furniture again. He came and said the repairs needed were so extensive that he could not repair them in my house. He said there were serious problems with the furniture. About a week later, Conn's called and told me the defects were normal wear and tear and they would not replace or refund. I received nothing in writing. No phone number or names of the people making these decisions were ever given to me to discuss, despite pleading for someone higher up to handle my case. I called again and opened a case with the Resolution team at Headquarters on 08/08/14, and someone left a message on my cell phone with no name or phone number that I didn't purchase the extended warranty, so they would not be repairing or replacing the furniture. I visited the store last night and spoke with the manager. He called today and said he spoke with someone named [redacted] who was head of the Conn's Exchange program and she said that I refused service, so they could not repair, replace or refund. The furniture is still covered under warranty. Conn's is not honoring the one year warranty and when I have opened a case on the Customer Service website, they just close the case. I submitted a letter, with pictures showing the defects. Never heard anything back. Calls are suddenly disconnected. Service calls are no shows and when I call to inquire they say I refused service, which is simply NOT TRUE. Someone says they emailed me, but I never received any emails. Turns out they had the wrong email address and closed the file. Another time, they said they did not have my phone number, and closed the file. I have been fighting with them for almost a year now. I need help please. My children have been cut from the multiple springs sticking up through the cushions. The sofas still have the tags on them. Conn's is being deceptive in their practices, they have lied to me, and falsified the account of what has happened. They scheduled a service call and never showed another time, and when I called to inquire about it later, they told me that they decided to replace the ottoman of my set. Now, they will not honor that and they never communicated that to me for months!!! They are deceptive in everything they do. Initially, I was told that if I wanted to return the furniture, just two days after I took delivery, that I would have to pay for shipping the furniture back and pay a 10% or 15% restocking fee. That would have been several hundred dollars, if not more. It seems once you make a purchase from Conn's, you are stuck with it and they will lie, cheat, hang up, elude your calls, and make every excuse in the book to get out of repairing, replacing or refunded. I am stuck with thousands of dollars of debt for furniture that we can not even sit on safely. They have told me that I can relinquish the furniture back to them, but I would still be responsible for payments on the furniture. That is ridiculous.Desired Settlement: At this point, I just want my money back and Conn's to come pick up this furniture. I have complained and contacted Conn's numerous, numerous times (more times than your form allows), I have spoken with the Store Manager, who told me just last night that the furniture was bad and he wasn't happy about it either!!!! Conn's needs to credit me back all of the payments I have made on this furniture, and come get it.

Business

Response:

Thank you

for the opportunity to respond to Mrs. [redacted] complaint. Our records show on

9/09/13, Mrs. [redacted] purchased the Jackson Suffolk furniture set which consist

of four pieces (sofa, loveseat, chair and ottoman) with a 1-year limited

manufacturer’s warranty and received delivery on 9/15/13. On 10/3/13, Mrs.

[redacted] contacted us stating the cushions were caving in and making a squeaking

noise on all furniture pieces. A service call was scheduled for 10/19/13; upon

inspection the serviceman found the cores was misshaped and sagging and needed

to order seat cores to repair. Mrs. [redacted] informed the serviceman that she

wanted to re-select new furniture and did not want parts ordered therefore; the

service order was cancelled. A service

representative attempted to contact Mrs. [redacted] to inform the service will

need to continue however, they were unsuccessful their attempts. On 10/25/13, a

new work order was created to order parts to complete repairs on all furniture

pieces. Once the parts became available Mrs. [redacted] was scheduled to complete repairs

on 11/22/13; the serviceman installed the new seat cores to the sofa, loveseat,

and chair however; there was a delay receiving the parts to repair the ottoman

therefore, Conn’s agreed to exchange the ottoman. The serviceman also notated

the right top decking on the sofa was tearing at the seam and created a new

service ticket to order parts to repair. Once parts became available Mrs.

[redacted] was scheduled to complete repairs on 3/8/14 however; the serviceman

reported no one was at the resident at the scheduled time therefore, the order

was cancelled. Mrs. [redacted]’s last service call was received on 7/30/14

regarding damages to the sofa, loveseat, and chair. A service call was

scheduled for 8/4/14; upon inspection the serviceman found all three furniture

pieces decking were ripped, spring clips pocking through fabric, seat and arm

cushions worn down to wood, and sagging. After further reviewing the serviceman

findings and photos, a service representative contact Mrs. [redacted] on 8/8/14 to

inform her damages from wear and tear are not covered by the manufacturer’s

warranty. At this time we are unable to honor Mrs. [redacted]’s request to return

the furniture for a full refund due to Conn’s has No Return on furniture; based

on the serviceman findings her furniture does not meet the qualifications for

an exchange.

If

we may be of further assistance, Mrs. [redacted] may contact us at [redacted]

Kind

regards,

Consumer

Response:

Hello,Thank you for your assistance in my dealings with Conn's regarding the furniture I purchased from them. To date, nothing is resolved and I have not heard back from Conn's since I responded on this website. I have enclosed the manufacturer's warranty for the sofa, love seat, 1/2 sofa and ottoman, along with my receipt and the letter I sent to Conn's including pictures, sent well before I contacted the Revdex.com. Although I realize that the one-year warranty has expired now on the furniture, I made every effort to address this well before the warranty expired. I still have not received the new ottoman, as the store manager says he can not give it to me. They have made several excuses, such as the items were no longer under warranty (not true), the defects were the result of "normal wear and tear" and I have a saved phone message from the Conn's Corporate office from 09/3/14, stating that since I did not purchase the extended warranty from Conn's then the repairs would not be covered. Please let me know if you need any further information from me. What can I expect to happen from here, please?

Review: Conn's appliances had my lawn mower for a long time and I have been making payments on it and they are refusing to give me my lawn mower.I have called them about 20 times.my grass is 2 feet tall I'm getting tickets by this day and I'm am going to have to pay someone to mow my yard $300.00.Desired Settlement: they keep on telling me they're going to contact me and they never do.

Business

Response:

Thank you for the opportunity to

respond to Mr. [redacted] complaint. We have received Mr. [redacted] complaint and found there was a lack of communication with scheduling therefore

it was unclear the location of Mr. [redacted] zero turn. Mr. [redacted] has

been contacted regarding his concerns. Mr. [redacted]’s zero turn is

scheduled to be picked up on 10/02/14 to be serviced. Due to the delay Conn’s has offered to

credit his account for two payments. Mr. [redacted] has accepted our offer

and the credit will post to his account in the next 3-5 business

days. We sincerely apologize to Mr. [redacted] for the experience and

any inconvenience that has been caused as a result of delay.

If we may be of further

assistance, Mr. [redacted] may contact us at [redacted]

Kind regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

From: [redacted]

Sent: Friday, October 17, 2014 10:09 PM

To: drteam

Subject: [redacted]

They pick my lawnmower up and I still haven't heard nothing back from them about fixing it.

Business

Response:

Mr. [redacted] has been

contacted and we confirmed he has now received his tractor. Mr. [redacted] mentioned he had not had an opportunity

to use the tractor to ensure it is working properly, but he noticed the seat

had a tear. Conn’s is willing to credit

Mr. [redacted] an additional $175.00 concession for the damaged seat. If Mr. [redacted] is willing to accept our offer

he may contact us at [redacted]

Kind regards,

Review: We purchased a refrigerator from Conns on */*/*4. We also purchased the extended warranty on the product for a 4 years. The fridge failed on [redacted] 5, 2**4, with the motherboard failing. We had to wait *8 days to get the parts in and the repair to be done. The fridge then failed again a week later. Since then the fridge has not been repaired, despite repeated calls and over a dozen service visits. We were told parts were on order and they could do nothing until they came in. We were consistently told that because the fridge was still under manufacture warranty the delay was due to that. I called customer service repeatedly and begged for someone to call me back to resolve this issue. To today I have not received a call. I called in on [redacted], 2**4 to the service department and was told that finally a replacement fridge was authorized and he was surprised as I should have received a call on the 28th but did not. We were told that we would be able to go pick out a new fridge and that all costs would be covered to get us a replacement of the same quality and that the extended warranty would transfer to the new fridge as the used the manufature warranty to replace. We went to the store today to pick a new fridge and were told that we could not get a comparable fridge and that the warranty would not transfer. I am paying my monthly bill for an appliance that does not work, have not received any phone calls for assistance and then was told I could not have the product I paid for.Desired Settlement: Refrigerator - $*699.99 4 year warranty - $379.99, Delivery Charge - $79.99 Sales Tax -$*74.96 Total $2334.93 Food loss $*,[redacted].** Total requested $32334.93

Business

Response:

Thank you for the opportunity to respond to [redacted]

complaint. Our records show on */**/*4, [redacted] purchased

a [redacted] door refrigerator with a 4*-month Repair Service

Agreement. [redacted] was scheduled to have her refrigerator delivered

and installed on */*2/*4; we show [redacted] signed acknowledging her

refrigerator was received in good order.

We received [redacted] complaint and found she contacted our

service department on four separate occasions regarding her refrigerator. [redacted]’s last service call was placed on **/23/*4; [redacted] stated the

refrigerator freezer door would not open, ice maker was not working, only one

section of the refrigerator was cooling, and the shelves were broken.

After reviewing [redacted] service history we found there was a delay

servicing [redacted] refrigerator, therefore Conn’s agreed to exchange her

refrigerator. On **/*7/*4, [redacted] exchange was approved; [redacted] was given a total credit up to the original amount she paid of $*,699.99

to re-select a new refrigerator. We confirmed [redacted] went to her

local Conn’s location to initiate her exchange and was informed the warranty

would not transfer over to the replacement model.

After further research we found [redacted] was misinformed that

her refrigerator was not exchange under the terms of the Repair Service

Agreement coverage. Therefore, the Repair Service Agreement coverage will

continue on the new refrigerator once she has re-selected.

In regard to [redacted] food loss claim we show [redacted]

submitted a food loss claim on */*9/*4; the claim was approved

and a $*5*.** check was mailed on */*5/*4. The Repair

Service Agreement covers food loss up to $*5*.** per verified occurrence.

We show [redacted] contacted us on **/23/*4; stating her

refrigerator was mot cooling again. Although we do not show another

claims form was received; Conn’s has agreed to expedite the claim and send [redacted] another $*5*.** check. We ask [redacted] allow 7-** business days

to receive check. We sincerely apologize to [redacted] for the

experience and any inconvenience that has been caused.

If we may be of further assistance, [redacted] may contact [redacted] Department at [redacted].

Kind regards,

Review: We bought our washer and dryer from conns and had made one payment on it and it starting making a very loud noise we called conns they had a contracted repair guy come out it took 3 weeks for him to come out upon which he told me the problem it was in the back of the barrel the bolts broke and center block was all the way to the front from his point of veiw and looking at the washer he said that the washer had been repaired before in which I called conns told them that and was told I would get a new one in which my sales guy did no action at all I then called back and spoke to the store manager and he told me to open a service ticket online so I did they called me and said this wasn't a fault issue and they were closing the ticket I haven't been able to wash clothes in my washing machine since October I've made all my payments and the repair guy has been out here yet again to install the parts he thought it needed it then started to make another noise one that was more unbearable then the 1st and yet conns refused to do anything about it expect send the service guy back out I will never buy anything from conns again! I have over $3000 financed threw them in which I cant wait to pay off they are not good business people and very unhelpful I could of easily gone to [redacted] or [redacted] costumer service isn't even helpful. Im which my next step id getting a lawyer I believe my washing machine is a lemonDesired Settlement: Replacement a new one

Business

Response:

Thank you for the opportunity to respond to [redacted]’ complaint. Our records show on 9/18/14, [redacted]

purchased a GE washer and dryer with a 48-month Repair Service Agreement Plan.

After researching [redacted].

[redacted] complaint we show she contacted our service department on 11/3/14 stating

her washer was making a loud noise. We show [redacted]’ washer was scheduled

for service through the manufacture on 11/7/14; based on the technician’s

report the unit was repaired and tested ok. On 12/1814, [redacted] contacted

service again regarding the same issue. A service appointment was scheduled for

12/22/14 however; [redacted] cancelled the appointment because she was moving

to a new location and the washer was currently located in storage. Although a

new service appointment was not scheduled with Conn’s, we were able to confirm

with the manufacture that a new service appointment was scheduled on 12/27/14

however; we were unable to obtain any information from the technician regarding

the services render during the appointment.

In regards to [redacted]’

claim regarding the washer being previously repaired; we were able to confirm

that the washer was never in service prior to Mr. [redacted]’ first service call

based on the model and serial number associated with her unit.

We attempted to contact

[redacted] on 2/04/15 and 2/05/15; but were unsuccessful in our attempts and

left a voice message to return our call. At this time we are unable to honor [redacted]

request for an exchange; we will continue with any necessary repairs. If [redacted].

[redacted] is still in need of service she may contact our service department at

1-855-266-6349 to schedule a service appointment.

If we may be of further assistance, [redacted] may contact customer service at 1-877-358-1252.

Kind regards,

Review: I entered into a contract with Conn's on [redacted]. My payments started that following [redacted] ([redacted]). Along with other items I purchased from Conn's, 2 (two) [redacted] ready HDTVs were also purchased. One of the two TVs does not work and has not worked since [redacted]. On [redacted], [redacted], Conn's sent out a technician ([redacted]) to my home- listed on the contract. [redacted] informed my [redacted] and I that the TV would cost more to repair since the TV had audio and no video. I was instructed by [redacted] that I would have to take this 39" TV back up to the store from which I purchased it from ([redacted] Conn's, [redacted], ([redacted]) [redacted]). The following [redacted], [redacted], I packed the TV in its original box and attempted to exchange it with another item of same cost. Problem was, Conn's had absolutely nothing in the price range of the 39" [redacted] HDTV I purchased in [redacted]. I then asked the store manager if I could just get the amount credited on my account, in which he appeased me by informing me that he would contact the Corporate Office. I spent [redacted], [redacted], and [redacted] trying to resolve the issue with Corporate's customer service by calling ([redacted]. Each customer service representative I "met" basically said the same thing: "There was no notation that I would receive a credit for the TV." In fact, I can recall a couple of representatives projecting that a credit won't be initiated. For example, the very last time I called on [redacted]5- my first attempt at 5:45pm answered by a [redacted] resulted in him hanging up on me before I had finished explaining my situation! I called back and received a more warming person, [redacted] who finally gave me a Reference Number (which I'm sure doesn't matter, because none of the representatives prior could never locate one). I have paid Conn's every month, on time- according to my payment records online and bank statements(and per [redacted]).

Product_Or_Service: 39" [redacted] Ready led HDTVDesired Settlement: DesiredSettlementID: Refund

I would like for Conn's to apply the full credit of the 39" [redacted] HDTV and the useless insurance and warranty that supposedly was mandatory for the purchase of the non working TV to my account. I realize that I received the TVs in [redacted], however due to Conn's disregard to customers' satisfaction (based on my experience and others' reviews), I have had the non-operational 39" [redacted] HDTV packed in its original box (while paying monthly for it) and stored in my garag

Business

Response:

Thank you for the

opportunity to respond to [redacted]’s complaint. Our records

show on [redacted], [redacted] purchased a (2)

[redacted] 39” LED TVs with a (limited 1-year manufacturer warranty) on both units

and a [redacted] with a 36-month Repair Service Agreement.

After researching

[redacted]’s complaint we found she contacted our service department

on [redacted] regarding one of her [redacted] TVs with serial

number ([redacted]); stating the TV was not displaying a

picture. A service call was scheduled through the manufacturer; during

the inspection the technician found [redacted]’s TV was deemed

uneconomical to repair. Therefore, the manufacturer provided a Return

Authorization to exchange/replace her television. [redacted]

was issued a credit up to the original amount paid which was $297.88 to

re-select a new television because the original model was no longer available.

[redacted]’s exchange was approved through the manufacturer which

covers the replacement/exchange of the product only. As of [redacted], [redacted] has not initiated

the exchange.

Conn’s has agreed

to honor [redacted]’s request under the terms and conditions of the

warranty since a replacement model is not available. We attempted to contact [redacted]

to discuss her concerns but was unable to reach her at the time.

may bring the television into her nearest Conn’s to initiate the return.

Kind regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

[redacted] mentioned that, "As of [redacted], [redacted] has not initiated the exchange." This is not a true statement. According to my initial summary within my complaint to the Revdex.com, I tried to exchange the inoperable TV to the same store I 'purchased' it from in [redacted]. I was not able to take the inoperable TV to the store until I received a Return Authorization from Conn's, which again, was in [redacted]. It was also mentioned that "[redacted] was issued a credit up to the original amount paid which was $297.88 to reselect a new TV because the original model was no longer available." Again, in my initial summary within my complaint to the Revdex.com, I stated there was absolutely nothing in the Conn's store in that price range." This is when I asked the store manager if I could just receive the $297.88 unto my credit with Conn's ([redacted]). "This is when he appeased me by saying he would contact Conn's Corporate office." According to [redacted], "[redacted]'s exchange was approved through the manufacturer which covers the replacement/exchange of the product only" and my only question is, when? According to the customer representatives I talked to, no one ever offered this information to me. This company wants me to have this product replaced. I am not accepting an exchange/replacement that would increase my payments. I am trying to better my credit and do not appreciate the pressure of obtaining something that I know would increase my payments (and worse, my obligation). All I am asking is that Conn's credit my account with $297.88 and whatever manufacturer and product sales relationships they have with other businesses should be resolved between them without placing the customer in the middle. [[redacted] left a voicemail on my phone, [redacted], [redacted] @ 8:57 PM, to contact her at my earliest convenience. At my earliest convenience, I left [redacted] a voicemail the following day, which is today, [redacted] @ approx. 3:20 PM after navigating through few prompts and finally asking a customer representative to transfer me directly to [redacted]' extension.]

Regards,[redacted]

Business

Response:

Thank you for the

opportunity to respond to [redacted]’s additional comments. [redacted] has been contacted and

her concerns have been addressed.

If we may be of

further assistance, [redacted] may contact our Customer Service Department

at ###-###-####.

Kind regards,

Review: I paid off my account in [redacted] and they started calling me in [redacted] saying I still owed a little over 200 Dollars. I told them I paid it off and they had it in their notes that I paid it off from the date I paid it off, But they continue to call and harass me because they fail to fix it in their system. I feel they are harrassing me by constantly calling me and I have to tell them to look in their system the account is paid off and closed. There is no telling what is on my credit report from the error they have made in their system.Desired Settlement: I want my account cleared and closed like it was supposed to be the day I paid it off.

Business

Response:

Review: Refusing to have a unit shipped to the store for exchange and will only issue store credit not a refund and they do not have anything comperable

I purchased an A/C and heat unit from Conn's in [redacted] and in now 6 days ago the unit failed. I contacted Conn's and was told I would be contacted within 24 hours. No one called and when I called they stated they were looking for someone to service the unit. I contacted the manufacturer and they were also looking. I was contacted by the manufacturer and they informed me that the unit would be exchanged. They would contact Conn's and they would locate a unit and have it shipped to the store for pickup. Meanwhile it was 90 degrees in my home for 3 days and I and my husband both had to take days off from work to contact Conn's and the manufacturer. Conn's corporate office called and stated that we needed to return the unit to the store and they would exchange it and if they did not have it in stock that it would be ordered. We explained that we were told that would make sure the store had the unit and again we were told to contact the store. I contacted the store and the unit is not available and they said they did not have the authority to order the unit, that would have to be done by the corporate office. When I contacted the corporate office they said they did not have any units locally and would not ship any to the store but would issue a store credit. I explained that I did not want the store credit. I wanted the unit. They continued to tell me that they would not ship units for liability reasons however if you go to the website you can order a/c units on line and have them shipped to your home. Six days later I am still no closer to a resolution. I have been on the phone with numerous people. I do not want to exchange the unit for something that is not comperable to what I have. I have the largest unit available and they do not have anything close and refuse to ship another unit from their Dallas warehouse and refuse to issue a refund.Desired Settlement: I really just want a refund so that I can go to a store and purchase the unit that I have.

Consumer

Response:

This letter is to inform you that Conn's HomePlus has carried out to my satisfaction the resolution it proposed for my complaint, filed on [redacted] and assigned ID [redacted].

Regards,

Review: I am placing this complaint for the sheer and utter horrible customer service experience I have been experiencing for over 3 months in trying to have my refrigerator repaired and then ultimately request to have it replaced, but frankly the way that I have been treated, been ignored, and given the run around I want a full refund and I want nothing to do with Conn's or their customer service and customer care department. I purchased a refrigerator from them in February of 2014. The manufacturer and model is Frigidaire [redacted]. Which is a French door model with an icemaker on top and the freezer on the bottom. I purchased a 3 year warranty on the refrigerator as well. After I received the refrigerator and had been running it for about a month, I noticed a puddle of water collecting underneath the refrigerator. In the freezer you can see ice crystals forming because there is warm and moisture entering and condensating inside the freezer. The Freezer door does not close. This causes water to drip out of the freezer and onto the floor. We have to place a towel underneath and change it out every day to keep ourselves from slipping on the kitchen floor. We have been working on having this issue resolved for 5 months now. We have been through horrible customer service, delays and the runs around for weeks. All of this sums up to that the refrigerator is not repairable and was damaged upon delivery as stated by the last 2 repairmen. We keep getting the run around when trying to ask for a refund or an exchange of the refrigerator. We are fed up. We are not getting any resolution. No one should have to go through this hassle and be treated this way let alone dealing with a leaking refrigerator. This is why we are submitting this Revdex.com report.Case# [redacted]. Recent ticket #[redacted]Conns Customer service ###-###-####, Formal complaint sent via email [redacted] July *st, 2014 attached to this complaint.Desired Settlement: A complete return of the refrigerator and all services. FULL REFUND

Business

Response:

Thank you for the opportunity to respond Mr. [redacted]’s

complaint. Our records show on 2/**/14, Mr. [redacted] purchased a Frigidaire refrigerator with a

48-month Repair Service Agreement and installation. Mr. [redacted] elected

to have his refrigerator delivered and received it on 3/**/14 in good order. Our records show Mr. [redacted]’s

placed six service calls; however only two of the six calls were

completed. Mr. [redacted] contacted us on 4/**/14; stating the rubber seal gasket door was loose and

building ice inside freezer. A service call was scheduled; during the

inspection the technician found the door was out of place. The technician

adjusted the door into place and educated the customer to not fill the freezer

door with too much food because that could cause the door to sag. Mr. [redacted] contacted us again on 5/**/14; stating the freezer door would not close completely and

water was leaking from the icemaker. A service call was scheduled; during

the assessment the technician found three parts needed to be replaced.

The parts were ordered and became available on 5/**/14. The technician completed the repair on 6/**/14; by replacing the slide assembly rim, slide assembly, and

gasket freezer drawer. After reviewing Mr. [redacted]’s complaint as a

goodwill gesture Conn's agreed to exchange his refrigerator; Mr. [redacted]'s

exchange was approved on 8/**/14. As of 8/**/14, Mr. [redacted]’s new refrigerator has been delivered and

received in good order.

If we may be of further assistance, Mr. [redacted] may

contact Customer Service at ###-###-####.

Kind regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted]. Although, it does not encompass full extent of the request for services and the problems. We accept the response as we are now satisfied with the new refrigerator. Thank you for your assistance Revdex.com and Conn's in helping this matter come to a close.

Review: We bought a refrigerator and it was delivered damaged. We were offered a 20% discount to take the damaged refrigerator, and we did. It has been six months and we have paid off the refrigerator but have not received our 20% discount OR the $79 "free delivery" fee that we paid for a total of $259. I have attached my letter to Conn's in the additional details section

Product_Or_Service: RefrigerationDesired Settlement: DesiredSettlementID: Other (requires explanation)

I want to be given what I was told I was going to get. A 20% discount for taking a damaged refrigerator.

Business

Response:

Thank you for the

opportunity to respond to Mr. [redacted]’s complaint. Our records show on 2/**/14,

Mr. [redacted] purchased a Frigidaire refrigerator with a 24-month Repair Service

Agreement Plan and received delivery on 2/**/14. After further review and

research, we found there was a delay processing the concession to Mr. [redacted]’s

account. Conn’s has agreed to honor Mr. [redacted]’s request to receive a 20%

discount on the refrigerator and refund the delivery charge totaling $259.98;

please allow 7-10 business days for processing and to receive a check by mail.

If we may be of further assistance, Mr. [redacted] may contact Customer Service at

###-###-####.

Kind regards,

Review: I purchased a couch through financing through conns less than 2 years ago. I was told I should purchase the insurance to repair the furniture. The EXACT wording from the sales man was it covers EVERYTHING except pet damage. He even gave me an example, that if I sat on the couch and poked a hole in it with a screw driver its covered. I called in a repair, the repair company came out, and told me a new cushion cover would be ordered, and he would get back to us within a week or so. INstead we get a call from a rep at conns saying its not covered?? The couch is less than 2 years old, I have no pets, or children...me and my husband are proffessional workers, who rarely even use the couch....yet one cushion is splitting in several areas....conns is refusing to honor the agreement to repair the couch....I dont understand why I am paying for the insurance? We have never called in a repair on this couch....considering its less than two years old, I am sick that its already falling apart, and conns wont honor the agreement. We have been loyal customers. We always make our payments, have purchased several items through conns. We were even about to go purchase our new washer and dryer through them...but not if this is how they treat loyal hard working people. Too make it worse we have been lied to twice when we ask for a corporate number, and routed to other locations that are not corporate numbers. I finally spoke to the store manager where I have done all of my purchases for the last 5 years....and she was the only one who wanted to help. Her name is Mrs. [redacted] She agreed with me that the cushion should be covered??? Also I wanted to see how sneaky they are being, so I called and spoke to a salesman on the phone. I told him I was interested in a couch, and did he have any insurance, because I wanted to make sure my furniture lasted 4 years, or at least the time I am financing it for.....he very excitedly said yes! Then went on to tell me EVERYTHING it covers....I even specifically asked questions. What about if the leather tears? Yes ma'am! What about if my toddler cuts it up? yes ma'am! The practices occurring with these salesmen are horrible.Desired Settlement: My couch needs to be repaired in a timely manner like conns originally agreed to do.....Conns needs to honor the repair agreement.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] complaint. Our records show on 3/13/13, Mr. [redacted] was approved for an exchange

on his furniture and reselected the Albany Winston sectional set which

consisted of two pieces (right arm and left arm sofa) with a 48-month Repair

Service Agreement Plan.

We received Mrs. [redacted] complaint and found she contacted the

service department on 9/30/14 stating the seat cushions was cracking on the

left arm of the sectional. A service appointment was scheduled for 10/18/14;

upon inspection the serviceman found the seat cushion cover was cracking in

several areas and submitted information for review. A Conn’s furniture claims

representative contacted Mr. [redacted] on 10/27/14 and informed him that based

on the serviceman’s finding and photos, cracking and peeling of the material is

not covered under the Terms and Conditions of the FurnitureGard Plan. Please

refer to your Terms and Condition Number

(15) What Is Not Covered; Letter (M); cracking

or peeling of the leather topcoat or finish (except where cracking or peeling

to the leather topcoat has occurred despite application by You of leather

maintenance products as recommended that fails to perform as intended.

Although the

reported damages are not covered by the FurnitureGard Plan, as a gesture of

goodwill Conn’s has agreed to order replacement cushions and ship the material

to Mrs. [redacted] resident to complete installation. We sincerely apologize for

any inconvenience Mr. and Mrs. [redacted] experienced during this process.

If we may be of further assistance, Mrs. [redacted] may contact us at

1-877-358-1252.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. Thank you for your help

Review: I PURCHASED A SAMSUNG GALAXY TAB IN NOVEMER OF 2013 WITH ADDITIONAL WARRANTY TO COVER ANY AND ALL ACCIDENTS. SINCE DECEMBER OF 2013 I HAVE HAD TO SEND IN THE TABLET ABOUT 5 TIMES FOR NOT CHARGING. THEY KEEP RETURNING THE SAME TABLET (AFTER KEEPING IT A COUPLE WEEKS AT A TIME) SAYING THE PROBLEM IS FIXED. AS OF TODAY [redacted] THE PROBLEM STILL PERSISTS. I JUST PICKED THE TABLET UP TODAY AFTER SENDING IT IN 2 WEEKS PRIOR AND THE TABLET WILL NOT CHARGE. I HAVE CALLED TO SEE WHAT THE ISSUE WITH THEM SENDING IT BACK AND THE REPRESENTATIVE COULD NOT GIVE ME AN ANSWER AS TO WHY THEY SENT IT BACK NOT WORKING. THIS HAS BECOME JUST RIDICULOUS NOW. I DID NOT PAY ALL THIS MONEY FOR A TABLET AND WARRANTY FOR THEM TO NOT CORRECT THE ISSUES I AM HAVING. THEY DO NOT SEEM CONCERNED WITH THIS ISSUE BUT I AM FURIOUS WITH THEM AND WITH THIS MATTER ALREADY.Desired Settlement: I HAVE SENT THE PRODUCT BACK NUMEROUS TIME FOR REPAIR AND THE PROBLEM HAS NOT BEEN CORRECTED. I WANT THEM TO REPLACE THE TABLET WITH A NEW TABLET AT THIS POINT. THEY ARE NOT RESOLVING THE ISSUE BY TRYING TO REPAIR SO A NEW TABLET IS WHAT I FEEL IS NEEDED.

Business

Response:

Thank you

for the opportunity to respond to Mr. [redacted] complaint. Our records show on 11/21/13,

Mr. [redacted] purchased a Samsung Galaxy 3 tablet with a 25-month Repair Service Agreement

Plan.

We

received Mr. [redacted] complaint and found he contacted our service department

on four occasions dated from 1/5/14 to 9/16/14; regarding his tablet not

powering on or holding a charge

· On

1/5/14 Samsung replaced the Jack-Micro USB; unit tested ok· On

4/3/14 Service technician was unable to duplicate charging issue and replaced

charger cable; unit tested ok· On

8/25/14 Service technician was unable to duplicate problem; the tablet fully

charge unit tested ok· On

9/16/14 Service technician replaced the USB cable based on Mr[redacted] problem description and was able to fully charge

the tablet

Review: I bought a new refrigerator and it only worked approximately a week. I asked to exchange it ,but I was denied. I was told service tech would be out within a "week or two" to look at it. Who can go two weeks without a refrigerator? The contract states I can return for any reason within 30 days. They WILL NOT let me return or exchange it at all.Desired Settlement: I dont want to have ANY business dealings with Conns ever again. Their customer service is abysmal and they are staffed with rude call center people that just repeat "this is company poilcy" over and over again while getting nothing done.

Business

Response:

Thank you for the opportunity to respond to [redacted] complaint.

Our records show on [redacted]14, [redacted] purchased a [redacted] Door

refrigerator with a 1-year limited manufacturer’s warranty. [redacted] was

scheduled and received delivery in good order on [redacted]14.

We received [redacted] complaint and found he contacted us on

[redacted]/14 stating the refrigerator and freezer was not cooling. We contacted the

manufacture on [redacted] behalf in attempts to locate a service

technician in his area however; there was a delay locating a service provider

to assess the refrigerator. We received notification from the manufacture stating

[redacted] was going to exchange the refrigerator and no longer needed

service therefore; the service order was cancelled.

Our records show on [redacted]14; [redacted] elected to return his

refrigerator with a 15% restocking and delivery fee totaling $274.98. Conn’s

Return/Exchange Policy requires a 15% restocking fee and delivery fee on all return/exchange

merchandise unless the unit is found defective by a Conn’s technician; therefore

based on the manufacture exchange authorization Conn’s has refunded [redacted] restocking and delivery fee of $274.98. [redacted] may visit the

Conn’s location he originally made his purchase to have the funds refunded back

to his [redacted] card. We sincerely apologize for any inconvenience [redacted]

experienced as a result of service delay.

If we may be of further assistance, [redacted] may contact us at

###-###-####.

Sincerely,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Consumer

Response:

This letter is to inform you that Conn's has carried out to my satisfaction the resolution it proposed for my complaint, filed on [redacted]2014 1:43:37 PM and assigned ID [redacted].

Regards,

Review: Refrigerator purchased on 11/11/2014 along with warranty. We were charged insurance for the purchase until we were able to prove we had homeowners insurance (which we provided and the extra charges were removed after multiple requests). The refrigerator was delivered the first time with rust noted on an area at the top right of the door, the merchandise was sent back as unacceptable because of the defect and delivery was rescheduled. Day 2 the next refrigerator was delivered with a large dent in the door and the merchandise was again returned as unacceptable and delivery was rescheduled. Day 3 of attempt for delivery and another substandard refrigerator was delivered and a concession offered int he amount of $488.00 (confirmed by email by both Houston Delivery Manager [redacted] and CSR [redacted]). To date (1/22/15) over 10 calls have been made to conn's representatives both in the main offices as well as the delivery offices and no concession has been applied to our account for the promised concession.Desired Settlement: Have the concession applied to the account as promised (documented in writing by the Conn's representatives) as well as written documentation proving the adjustments were made. We also want a written apology from the company for the inconvenience this has caused.

Consumer

Response:

This letter is to inform you that Conn's has carried out to my satisfaction the resolution it proposed for my complaint, filed on 1/22/2015 3:29:50 PM and assigned ID [redacted].

Regards,

Review: I have been with Conn's since [redacted], I purchased a bedroom set including bedframe headboard, mattress, box spring, media center, dresser/mirror, and 2 end tables. I went into the store where I purchased the items in Pearland when I discovered all the additional charges which made my balance over $4,000 dollars, the young lady that sold the items to me had quit,I spoke to management; my account had been charged almost an additional $1,000 dollars for warranties, insurance+ interest rate totaling the same amount of my furniture making me pay for the items twice.Management called some office and they removed the warranty, and insurance supposedly and issued me a new balance which is around $ 3,000 now and told me I would get a new payment book with the change of amounts to pay. my payments were then about $ 104.00 month, later I added a laptop it cost $ 599, and what Conn's did was take that purchase, added that to the balance, added more finance charges, insurance, and warranty again. I went back and they were to remove it, but my balance is now $ 3800, so I get my new book and my payments were $ 111.00 month, I continued to pay this until there was a credit issued and my payments got lowered to $ 106.48 which is what I currently pay for items mentioned above. I decided in [redacted] I wanted a reader tablet, so I went to the now closed as of this week Distribution center on [redacted] in Houston and opened a new account, I put down a deposit of $ 40.00 the reader was $ 399.00 they only had one, I wanted it, it is [redacted], I did the agreement and the sales rep went over the amount with me and it ended up being $ 427 dollars after all was said done, I signed the agreement; but found that I had been charged again for warranty, and insurance plus finance charge, and tax, I questioned it later by calling customer service, the reader was sold at another location for $ 199.00, I was told to go back to the store, suppose to credit they combined this account with a tv dvd not authorized.Desired Settlement: I feel that the account which I pay $21.22 is paid in full already, and I need this account researched I have never missed a payment I have paid every payment some in cash and majority on my debit card in store and Conn's is telling me that I have missed payments, that is false, I have been in the store with managers calling the customer service office and all they do is open a ticket, I jus made 3 payments on the smaller balance account which I believe I have over paid, maybe late not missed

Business

Response:

Review: I purchased livingroom funiture, a leather couch and two leather chairs, in [redacted]. in m[redacted] the leather on all three items was fading. I called and they sent somebody out to look at the funiture. at that time I was told I could return the items for store credit. I purchased new furniture and was billed for the new furniture as well as the originaly purchased items. I paid for both sets of furiture for a couple months before I realized it. I called again to straighten it out and they took the original items off but did not honor the store credit. I am being overcharged and mislead. my credit score has been negativly effected by their mistakeDesired Settlement: I expect a full refund

Business

Response: