B & H Photo-Video, Pro Audio

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Please disregard the last email I sent you. My money posted as I was sending it. You can consider this matter resolved. Thank you for your help in this matter.[redacted]
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Please note: I will be only sending back the following items for return and new replacement: DJI Phantom 2 Drone serial #: [redacted]; DJI 3-Axis High Performance Gimbal Serial #: [redacted]; DJI IOSD Mini - On Screen Display Serial #: [redacted]9; and DJI 5.8GHZ Video Kit.  All other items I will not be returning because they where all in their original factory sealed packages.  Plus, they are not of my complaint, just the items that I am returning for new replacement is of my dissatisfaction which I seek rectification.  Please, inform me further if this will be satisfactory for B&H.  I ask because their return policy states NO RETURNS ON ITEMS ALTERED. If this is the case I than find B&H's previous response null and void.            
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

You really don't read.  You have all the [redacted] proof because you issued the tag, have the tracking number and your employee said you received the shipment
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

March *, 2015Revdex.com Complaint #[redacted]B&H Web No: [redacted]On Dec **, 2014 the customer placed an order for one (1) SOHXRNX5U = Sony HXR-NX5U NXCAM Professional Camcorder. We shipped a brand new camera, serial number S010128498I. it was not refurbished, it was not previously sold and returned. It...

was brand new and shipped to the customer exactly as we received it from our supplier. It is warrantied by [redacted].It was shipped on Dec **, 2014 and delivered Dec **, 2014. B&H Photo's return policy has a thirty (30) day time period. That has now elapsed. The camcorder cannot now be returned to us for refund or exchange. If the camcorder requires service, the customer is advised to address this with [redacted], which has warrantied the camcorder for a period of one (1) year.-- [redacted]B&H Photo-Video

November **, 2015[redacted]Attached is the screenshot of the final order confirmation page we showed the customer when the order was placed. By agreeing to this information he confirmed the order. After this we emailed order confirmation with the same...

information. Had there been an error he had ample time to contact us to correct it. Our shipping documents show it was sent to the shipping address indicated.The order was shipped October *, 2015.[redacted] reports delivery was October *, 2015.The first after-sale entry on our customer service log for this transaction is dated Nov *, 2015, a month later. We cannot now retrieve this merchandise.-- Henry P[redacted]B&H Photo-Video

Review: when I purchased this item it said it came with a instruction manul and a 50 pack of photo paper it came with none of themDesired Settlement: send me a owners manuel and the pack of photo paper like the description said

Business

Response:

February *, 2014

Revdex.com Complaint #[redacted]

B&H Web No: [redacted]

This customer purchased a used HiTi HIS420 Photo Printer. A screenshot of the printer as presented to the customer when the order was placed is attached. There is no list of included accessories and no mention of an included manual or pack of paper.

Since the customer is returning this product to receive a refund, the issue is moot. Return authorization [redacted] was issued and emailed Jan [redacted]

--

B&H Photo-Video

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]the issue is not moot I talked with a company rep and asked if the manuel was included he said yes and why would I buy the photo printer if if don.t know how to use it they sent me a rma number but I not going to pay for the return shipping when its there problem I see they 142 complants about the same issue I think they have a problem

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

If that the way you want to do business is fine but don't cry when things don't go your way all that I ask if it had a owners manual and [redacted] said it did so if that not false adveristing what is

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

March [redacted] 2014

Revdex.com Complaint #[redacted]

B&H Web No: [redacted]

The

customer wrote, "If that the way you want to do business is fine..." Thank you. I trust we are now done with this matter.

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B&H Photo-Video

Review: I placed my order **at www.bhphotovideo.com on 14/**/2014. But I never received the package. Package lost in transit. Call B&H more than 3 times. But problem still not fixed.Desired Settlement: I prefer a full refund so that I can go to one of my local retailer store to purchase this item.

Business

Response:

February **, 2014

Revdex.com Complaint #**

B&H Web No: **

B&H Photo received this order Jan **, 2014. It was shipped Jan **, 2014 via UPS package number [redacted]. UPS reports it was delivered Monday, 01/**/2014

at 10:39 A.M.UPS further reports they received a signature as proof of delivery.

Because UPS obtained this signature we require a police report or a document from the police department explaining why a police report cannot be obtained before we can proceed. The customer is aware of this.

--

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have contacted my Local PD regarding this package.My local PD suggest that I should file a claim with the Merchant.They said that merchant should delivered the package to their customer safely.And they will not file a report for me.By the way I had a package lost last year when I am shopping at Amazon. Amazon send an replacement to me immediately.Amazon have the best CS in US. That is the right way to treat your customer.I hope B&H fix this issue for me ASAP.Thank you

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

February [redacted], 2014

Revdex.com Complaint #[redacted]

B&H Web No:[redacted]

We require a police report or a document from the local police department affirming they decline to issue the report. We will not proceed without one or the other. I have no idea what happened with the customer's Amazon transaction and specifically don't know the order value or if the package was delivered with or absent a signature. Actually, I don't care. This is our policy and we require the aforementioned document to proceed.

Review: Well, because I couldn't find my issue in your drop-down menu (by the way, it is completely imprudent not to place an "other" there), I selected the closest match. Also, another complaint about the Revdex.com website. It does not acknowledge the presence of online shopping in any form or another. Another rather thoughtless decision. Moving on to my complaint regarding B&H Photo Video, or however you wish to call it. I ordered a Canon DSLR and Sigma lens yesterday via their website. Today, I found out that the order has been canceled for some reason or another. I wish to make this clear that I DID NOT CANCEL THIS ORDER. Any move to cancel the order was either through unauthorized means (which also reveals security flaws of their website) or on the part of the seller itself. I want a very clear explanation of what happened and I want the job finished fast. I want absolutely no fussing or drama or "bureaucratic" procedures involved.Desired Settlement: The business has a responsibility to make clear what (or who) went wrong to lead to an order cancellation. I want the job done faster to compensate for the time lost.

Business

Response:

This order was placed via our web site on Aug **, 2013 at approximately 4:30am EDT. At 3:30pm EDT the same day we received a message from the customer that the customer had placed (or had intended to place) the order with another well known online retailer. This order was cancelled at the customer's instruction.

If the customer wants to have this order reconstituted the customer should email verification[at][redacted] and clear up this discrepancy.

--

B&H Photo-Video

Review: On May *, 2014, I ordered a camera package over the phone with a sales representative. Before I placed the order, I explained to the rep. that I was deciding to purchase this order between B&H and another vendor. I explained that the two had similar pricing but that I thought that the other vendor had a better deal. The B&H sales rep. said that B&H will also give me a "2% Reward" if I purchase with B&H. I explained that I was not sure if the other vendor gave that but I would have to check and call B&H back once I found out. The rep then asked to put me on hold so that he can see if he could also get a better price on top of what we talked about. Right after this of phones disconnected but the rep. called me back a short time later. The rep. said that B&H would take $25.00 off the price besides giving me what we had already talked about (the 2% rewards program). This rewards program is also advertized on the B&H website under the product that I purchased. He said that I would receive an e-mail explaining what my reward was and how the program worked after I place the order. I then agreed to place the order with B&H for a total of $2564.00, which would mean my reward would be $51.28. After a couple of days, I still had not received that e-mail explaining my rewards that the rep said I would recieve. I then called the B&H customer service around May *, 2014 to inquire about the rewards that I was supposed to receive. The representative (rep #2) that I talked to on this date said that B&H would not give me the rewards that I was told that I was to get because they took $25 off my purchase, and also because the order had been "processed" at this time. I explained that rep #1 had promised that I would this reward and that, in fact, that was the only reason that I decided to purchase the product with B&H. I further explained that I was lied to and that B&H basically did a "bait and switch" with me. I finally explained that the B&H website even advertized this deal on the very product that I purchased. Rep #2 apologized and said that there was nothing that he could do. If this conversation was recorded by B&H, they will hear that I was promised the rewards as well as the $25 off the price.Desired Settlement: I want what was promised to me and what B&H advertizes that I should get when one purchases the product that I purchased.

Consumer

Response:

I have received a phone call and e-mail from the business in reference to complaint ID [redacted]. The business has rectified the situation and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Shortly after purchasing a professional camera from B&H used department, for use with my profession of video production, one of the buttons malfunctioned. Since the camera was still within its 90 day warranty, I sent it back to B&H for them to send to the manufacturer for repairs. After sending it in, I was anxious to get a status update on the camera, as I had been renting cameras in the interim to continue working, and the rental bills were adding up. All I wanted was an update but every time I called, I was rudely dismissed - Fine, I get it, it will come when It comes... After a month and a half of no updates, I called B&H again, this time the customer service rep told me the camera was back in the warehouse prepped for shipment the next week. Awesome I thought, until next week came and no sign of the camera/shipment. I proceed to call them back, and was told the camera was never scheduled to go out, as they had not gotten it back from the manufacturer yet... Ok, that's weird, but I was told I'd get a call back regarding the status of the camera. After waiting 4 days for that call back, I decided to call back. The CS rep told me they had not heard back from the manufacturer, and then put me on hold. After 15-20 minutes I was told that the camera actually did arrive at the warehouse and would be shipped to me the following week. Ok great, we'll see. Next week comes and goes, I call on Friday afternoon of the following week. I am put on hold until about 30 minutes later I am told my camera has been lost. At this point I am thinking, when did they know it was lost, and when were they going to notify me?

Eventually I am told that they will provide me with a replacement camera - I though, ok, well I would hope so! But then another surprise - they want me to pay $800 because they don't have any of the same item in stock in the used dept... Eventually I agree to pay $250 for the downgraded version of the camera package that I had originally purchased.

This experience has left me disgusted with B&H's business practices, and their lack of communication has proven that they do not care about their customer or their customer's profession, and are 100% focused on making as much money as possible, and this is why I will be telling my colleagues this story, and urging them not to support this immoral business.

Review: I purchased a lens over the phone from B&H in 2014. At the time of purchase I was told that I would receive 4% back in rewards for future purchases, this was also part of their advertising on their website. Over a a year passed and I did not receive the rewards. I contacted B&H on May **, 2015, since I was purchasing another lens from them, I inquired about my previous reward points. The agent told me that he would reissue the rewards for the lens and a camera that I also purchased this past year from B&H. I received the rewards for the camera but not for the lens. I contacted B&H again on June * to follow up with the rewards for the lens purchased in 2014, he denied that they ever offered 4%, which goes against what I saw advertised on their website, what the agent told me over the phone when I purchased the lens, and what the agent told me on May ** who said he would reissue the rewards.Desired Settlement: I would like the 4% on my purchase that was advertised to me and I also promised by two different agents from B&H.

Business

Response:

[redacted]Revdex.com Complaint #[redacted]B&H [redacted]

This customer purchased a TA1506005C = Tamron SP 150-600mm f/5-6.3 Di VC USD Lens for Canon on May *, 2014, more than a year ago. This lens is featured on our site at [redacted] where we now offer 4% Rewards points, a program described in [redacted]A the time of this transaction we did not offer Rewards points for this lens. Our customer service notation dated June *, 2015 explicitly states we advised the customer of this and that we was not eligible for Rewards points for this purchase.The Tamron SP 24-70mm f/2.8 DI VC USD Lens for Canon which he purchased on May **, 2015 is eligible for 51.96 in Rewards points. 40 - 60 days after the order has shipped he will receive an email with a Rewards Card which can be used for a future purchase from B&H.-- [redacted]B&H Photo-Video

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

We first had a false advertising issue where you offered the 4% and refuse to honor it, now there is a customer service issue since you guys are not on the same page with each other. The agent I bought my lens from told me that I would get the 4%, and the agent I chatted with online told me that he was going to reissue the 4%. You should have record of that chat.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]Revdex.com Complaint #[redacted]B&H [redacted]This customer purchased a TA1506005C = Tamron SP 150-600mm f/5-6.3 Di VC USDLens for Canon on May *, 2014, more than a year ago. This lens is featured on our site at [redacted]where we now offer 4% Rewards points, a program described in [redacted]A the time of this transaction we did not offer Rewards points for this lens. Our customer service notation dated June *, 2015 explicitly states we advised the customer of this and that we was not eligible for Rewards points for this purchase.[redacted]B&H Photo-Video

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Why are you ignoring the conversation on May [redacted] where your rep told me that they are going to reissue the 4% because you did offer it at the time of purchase because your phone rep also told me at the time of purchase that I would get 4%.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

very unhelpful - product description was misleading and not what I wanted

I was looking for an affordable solid state SSD external hard drive with no moving parts or spinning hard drive to reliably backup my files. After searching many websites and many listings, I found the only item that matched my criteria which was the Oyen Digital USB 3.0 Model U32 Shadow drive. I was so excited to find what I was looking for about $80 per drive so I bought two as Christmas gifts for myself and my wife. When I finally opened one of the drives after the Christmas rush, I was very disappointed to find that it was just an ordinary spinning hard drive that is not very reliable for long term backup from my experience. The return policy was not stated anywhere on my email confirmation receipt. When I contacted Customer Service to rectify the matter, they refused to accept any kind of return even for store credit or exchange even though one unit had not been opened and the other is in perfect shape and unused. These drives are useless to me and I will never do business with this company again and I do not recommend them to anyone. Their advertisements are very misleading and I feel that a bait and switch occurred and they were completely unwilling to rectify the situation. If this company does anything to correct this situation I would gladly change my review however this seems very unlikely at this point.

Review: On April **, 2015 this company placed an unauthorized charge on my [redacted] account for the amount of $1754.97. My account was hacked into and my billing information stolen. Apparently the hackers are involved with B&H Photo and placed orders with this company through my account. Luckily I was able to catch it in time and the unauthorized order of merchandise was returned to the company, however the company kept my money as well. In the spam folder of my email I found an email with a [redacted] tracking number (mentioned in details) for the unauthorized order, proof that the merchandise was returned to B&H Photo on 04/**/2015. Today, 04/**/2015 this company still has my money which they stole from me by hacking my accountDesired Settlement: Issue my money back as well as an apology

Business

Response:

[redacted]Revdex.com Complaint #[redacted]B&H Web No: [redacted]We received this purchase via our website on 4/**/15. Curiously both the billing and shipping addresses match the address the customer included with this complaint. The email address associated with the purchase matches the email address in this complaint too.As soon as we were informed there was a claim of fraud we contacted [redacted] and asked them to intercept and return the package. We received the package minutes before we closed on Friday, Apr [redacted]. The return is now being processed and a refund will be issued as speedily as possible.-- [redacted]B&H Photo-Video

Review: Bought a mac Order #[redacted]

Order was in my cart and it was 899.00 at the time because it was discounted from 999.00... then I called manager to see if this discount was extended to advanced models - he emailed someone in the department and by the next day the price jumped to 919.00... lost 20 because of that. It was in my cart the whole time.Desired Settlement: Refund of the 20.00 difference.

Business

Response:

April **, 2015Revdex.com Complaint #[redacted]B&H Web No: [redacted]At the customer's request I have asked customer service to refund $20.00 to his [redacted] account. -- [redacted]B&H Photo-Video

I purchased an item 11/** with advertised free expedited shipping as I needed the item quickly. The estimated arrival date was 12/*. On 12/* the item was just being shipped with an arrival date of 12/* and no communication from the company as to why the item was being shipped late. I call them on 12/* to get more information. They claimed they had known all along the item was back-ordered, but had failed to notify consumers and had allowed consumers to continue purchasing the item with the earlier expected arrival date even though they knew they would be unable to honor that date. They refused any sort of help on getting the item faster as they had advertised. They were rude and unhelpful in the matter and did not care at all that I had based my decision to purchase from them on the fact that they had advertised free expedited shipping. Had I known the item was back ordered and that there would be a delay or had I been given the option to cancel the order when they became aware it was back-ordered I would have done so and ordered the item from another company to get it on the time line that I needed the item. I highly suspect that they company does not actually offer expedited shipping and just uses it as a bait and switch tactic to draw in consumers and once the item is shipped "it is out of their hands" and they can not do anything about it.

Review: I ordered a microsd card from B&H Photo on 2/**/2015. It stated that delivery was up to 7 business days. I contacted multiple times online then by email them on 2/**/2015 when I noticed from [redacted] tracking, that the item hadn't been updated for 4 days when the last location was near the delivery address. Their responses were received very quickly but did not actually address the question I asked. The next day, I received a response from [redacted] who said [redacted] won't do anything until 30 days. He said if it didn't come by Monday, he would ship out another one. (A previous email offered the same thing if it didn't come by Friday.) I contacted them twice on Friday online then by email and asked them to ship out another one. I received no reply despite receiving replies within 15 minutes on 2/**/2015.Desired Settlement: Just cancel the order. I need to go out and buy it locally now. Longer than 2 weeks is unacceptable as is refusing to do anything when it's clear there is a problem. Make clear on your website that customers are on their own if shipping problems occur. The level of service I received is below that of your competitors.

Business

Response:

February **, 2015Revdex.com Complaint [redacted]B&H Web No: [redacted]We appreciate the customer's order and regret his dissatisfaction. I have asked customer service to cancel our replacement shipment and issue a refund.-- [redacted]B&H Photo-Video

Review: On 7/**/14 I received and email confirmation of an order for an Apple I Pad Touch Mini. I responded to the email saying that I had not ordered the item. The following day I received another email stating that the product had already shipped and I should expect delivery on Monday 7/**. I asked if I should refuse delivery but did not receive a response to my email until Monday night which said it had already been delivered to my front porch. Nothing has been delivered but they have charged my credit card $457.55. They are saying it was a phone order but are not willing to allow me to hear the recorded phone conversation. I placed an order with them back in Dec 2013 and that order went fine. I have not placed an order with them since that time and I have also checked with my wife and daughter. Neither of them placed the order in question and none of have interest in this product.

I am in the process of doing a charge back for the entire amount with [redacted].Desired Settlement: I would like my credit card credited the full amount + an additional $232.00 for interest on my credit card, my time and effort cleaning up their mistake. This may sound unreasonable but why should I have to spend my time sending emails, filling out forms, making phone calls etc to get my money back while their customer service department sits back and does absolutely nothing to fix the problem. This is their problem completely caused by their mistake and they are not willing to even look at the problem to determine a solution.

Business

Response:

July **, 2014

Revdex.com Complaint #[redacted]

B&H PHO [redacted]

This order was placed by telephone on July **, 2014 at approximately 6:50pm EDT. The customer information provided was this:

Payment was via Visa account [redacted]. For the order to have been processed the customer would also have had to provide the 3-digit security code printed on the back of the credit card as well as all the other information cited above.

The order was shipped on July [redacted] and UPS reports it was delivered July **, 2014.

The customer's complaint says, "am in the process of doing a charge back for the entire amount with Wells Fargo." Under those circumstances we are unable to proceed until the chargeback has been resolved.

--

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have ordered from this company back in Nov 2013 but did not call and order any other items since that time. No one was even home during that time on that date. I asked for a recording of the conversation when the item was alegedly ordered or a phone number that was used to call in. They refused to provide information for either one of my requests. They also said that the item has been delivered but we have received nothing from them nor will they provide proof of delivery. The items in question are an I Pad Mini and some type of internet service or application. Neither of which we have any use for since we all have laptops and smart phones etc.

I tried to resolve the issue with them directly but they refused and told me that I would have to do a charge back on my credit card because there was no way they could issue a credit. Now, if I am reading their response correctly they are saying they can not issue a credit because I have done a charge back on my card.

It is simply ludicrous for a company to place an order and charge a credit card for an item when it is completely illegal for them to keep credit card information. Someone at this company has my credit card on file and I am guessing I am not the only one filling a complaint against them for this type of activity.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Revdex.com Complaint #[redacted]

B&H PHO [redacted]

The customer has initiated a chargeback with the bank which issued the credit card used to pay for this transaction. That bank will in due course refund the customer's payment and the matter will be resolved.

--

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Just because the bank refunds my money after the chargeback has been completed does not mean the situation has been resolved. At no time has this business explained how my credit card was charged without my consent nor have they provided any proof that someone had actually called in and placed an order. I again request a full explanation and proof of how this transaction occurred. I have spent numerous hours, suffered mental stress, had my personal information and credit card information kept on file and used without my permission and have additional interest charges on my credit card because of the careless abuse of BH Photo. This is far from resolved and I soon will be seeking legal counsel.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I sent B&H a camera to sell. They accepted an offer of $69.99. On the form that I sent with the camera, I selected for a check to be sent. After 2 weeks, I called them and was told that I would be sent a check soon. The next day, I was sent an e-mail telling me that I was sent trade-in credit. I called back and was told that I would be sent a check to correct this mistake. I was then sent an e-mail again the next day, telling me that I have received trade-in credit. They have lied to me and I should have recieved my check more than a month ago.Desired Settlement: This is a horrible business. I want my check right now.

Business

Response:

[redacted]

This issue will be forwarded to the manager of our used department who will resolve it as speedily as possible.

Review: I have been planning on purchasing a camcorder. Saw their advertised price on Google and their website on 3/**. The next morning, 3/**, when I planned on purchasing the item it had increased an additional $200 even though Google Shop still reflected the $1199 price. I contacted their chat service to request B&H to honor advertised prices, and did not receive a response. A few days later I received an email from their sales department ([redacted]) on March **instructing me to contact their customer service department. I did, and then received an email response from their customer service dept ([redacted]) on April **stating that the promo ended March **, even though their website changed prices on 3/**.Desired Settlement: I would like for B&H to honor the price of the camcorder.

Business

Response:

April **, 2014

B&H quote [redacted]has been emailed to the customer for his consideration. As an aside, we are not under any obligation to extend a limited time lower price but do so as a courtesy.

--

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Dear [redacted],

I received a quote sheet yesterday from B&H ([redacted]) reflecting the $1199 price for the Canon Vixia HF G30 camcorder.

I also received an email from [redacted] yesterday stating that the price they will honor is $1349. So I responded back to [redacted]' email asking for clarification since the quote sheet does state: This quote is for information only. Prices, products, and availability are subject to change without notice.

[redacted] responded back to me today confirming $1349.

I am perplexed as to why the information from [redacted] and [redacted] are in agreement. I would have tried to contact [redacted] if his contact information was made available.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

April **, 2013

The B&H quote, our [redacted], remains valid. The customer would be wise to contact me directly rather than follow this circular and unsatisfactory path through the bowels of the Revdex.com.

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B&H Photo-Video

Review: On November **, I placed an order with B&H for two items, Bose noise canceling headphones and an 64gb iPod Touch. When the package arrived from B&H, it contained the headphones but not the iPod touch. I notified them right away and sent them the photos they requested indicating that the box had not been tampered with.

After numerous emails containing requests from me for a refund, B&H still refuses to refund me for the iPod Touch that I never received. As it cost $364.99, this is not a small matter. I would appreciate any help or advice you can offer to resolve this matter.Desired Settlement: I would like B&H to refund me for the cost of the iPod Touch that they did not send to me, which cost $364.99.

Business

Response:

December **, 2013

Revdex.com Complaint #[redacted]

B&H Web No: [redacted]

This customer ordered two items one of which was an APIPODT564W = Apple 64GB iPod touch (White & Silver) (5th Generation). We videotape the packing of every transaction. Our videotape clearly shows the item was placed in our shipping carton. Our cartons are sealed with distinctive tape. The customer's photos of our shipping carton indicate it was not opened en route or otherwise tampered with prior to final delivery. When the customer contacted us we checked our inventory and found our count is as it should be with one iPod included in this transaction. For every transaction we know the shipping package's theoretical weight to the hundredth of a pound. We compare that to the actual weight and to the weight our shipping vendor reports. All three match, indicating the iPod was shipped.

By every indication, the iPod was included with this shipment. There is no evidence to suggest otherwise.

--

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: