B & H Photo-Video, Pro Audio

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I will apologize yet again, I am terribly sorry. I know that I got carried away and none of it was intentional. I am not trying to hurt your business or anything, I will drop this complaint and move on. The only thing I want before I drop the complaint, is my full refund for my latest return I sent back. Once I get 100% of that money back, I will drop the complaint and move on. Again, I am terribly sorry for any potential harm I caused. Thank you
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]Revdex.com Complaint #[redacted]B&H Web No: [redacted]The customer's request for a refund is denied. Our site says, "Electronic Software Downloads are not returnable or refundable." We paid for this software when we provided the download link to the customer. We cannot be reimbursed for it, whether the customer has used the download link or not.-- [redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I was told on the phone that there would be a refund and was provided a confirmation number.  The representative even checked with a supervisor.  The issue is not the business's policy, it's what was promised.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

December **, 2016Revdex.com complaint #[redacted]B&H [redacted]The customer purchased a Tamron 70-200mm f/2.8 DI VC lens for Canon (TA7020028C) and a Hoya 77mm filter on 11/**/16. The order was shipped the same day and delivered 11/**/16. The lens and the Tamron package were brand new and in entirely...

pristine condition when shipped. Curiously, despite the rush shipping the customer delayed mentioning this allegation to us until 12/**/16, three weeks later. If the customer wants to return the lens and filter, he can get return authorization by contacting [email protected]. We will not refund the original shipping fee and the customer will be responsible for the cost of return shipping to us. Because the package is now not in pristine condition a 15% restock fee will be applied to the price of the lens. -- Henry P[redacted]B&H Photo-Video

March ** 2016New York Revdex.com complaint #[redacted]B&H Web No: [redacted]Your allegations are specious and unfounded. You were charged ONE TIME for the merchandise you purchased. When the order was placed we applied a ONE TIME $1.00 lien, as is standard practice. It has by now expired.-- Henry P[redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I appreciate B&H going above and beyond to fulfill the original purchase despite the difficulties they experienced with their supplier. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I believe that an ad is placed by a SEO website design team employed by the company it is working for.
SEO (As an Internet marketing strategy, SEO considers how search engines work, what people search for, the actual search terms or keywords typed into search engines and which search engines are preferred by their targeted audience. Optimizing a website may involve editing its content, HTML and associated coding to both increase its relevance to specific keywords and to remove barriers to the indexing activities of search engines. Promoting a site to increase the number of backlinks, or inbound links, is another SEO tactic.The plural of the abbreviation SEO can also refer to "search engine optimizers", those who provide SEO services."
As attached, I saw the $448 ad, which I attached above from the day I [redacted] searched and asked the company to honor that price. I believe that is involved by the company because the next day I searched it was taken down. I had never reached out to [redacted] so someone from B&H would have to change it. I don't know how it could magically disappear.
 
I understand the company's response, however I feel that in a day in age where many people try to stay loyal to their customers fighting over a $30 pricing mistake is pretty hard to believe when in the past I have spent thousands of dollars through them.
?
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]We appreciate this customer's purchase and regret the unanticipated delay. We offered the customer a PE900T = Percussion Plus 900T double-braced drum throne instead of the originally included drum throne and are waiting for his...

reply.-- Henry P[redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

When I requested an RMA, B&H's tech support rep questioned me about the incident, ultimately coming the the conclusion that I had performed the necessary steps and this was NOT user error.  I was to send the quad in for a replacement.  There was no mention of having a third party ([redacted]) involved.  Furthermore, how is analyzing the flight data going to rule out a malfunction with the controller?  Perhaps the unit was under complete control of the remote but the remote was malfunctioning.  Regardless, my hands did not give the quad commands to fly directly into a tree at full speed.  I've included the original RMA that stated this was not user error. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

December **, 2016Revdex.com complaint #[redacted]B&H Web No: [redacted]This order was placed, shipped and delivered during August. It is now the end of December. [redacted] will not entertain a claim from us on this matter after this much time has elapsed. Curiously more than a month has elapsed between my reply to this complaint and this rejection.-- Henry P[redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

By forcing me to order a new phone, rather than exhanging the non-working phone they sent me, BH is forcing me to spend $40 more dollars, which is unprofessional, unethical, and illegal. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]Revdex.com Complaint #[redacted]Wherever this transaction originated it had and has nothing to do with B&H Photo-Video. The customer's recource is via [redacted]'s complaint process.-- [redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The company refuses to take ownership of the problem. They can claim that it was sent all they want, the fact of the matter is that I never received the link to download the software that I purchased (and no it never showed up in my spam folder). The company has not once offered a solution to the issue, all they do is pass the blame. I am asking for a refund for a product that was never received I don't feel that my request is unreasonable by any stretch of the imagination. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]Revdex.com complaint #[redacted]B&H [redacted] and [redacted]The customer's most recent comment does not alter the facts. The item he originally wished to purchase is no longer available. Alternate options were presented which it seems he has chosen not to purchase. -- Henry P[redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I asked before my package was shipped and was told that the item would be sent with a required signature before I ordered the item.   When any company claims to provide a service it should keep their promises made to the customer instead of laying the blame on the shipping carrier.  I have sent, requested items that required a signature that wasn't up into the thousands of dollars as you claim.  So I do not accept your passage of blame to the [redacted] carrier as I know if an item is shipped with a required signature then [redacted] would not leave a package without a signature, [redacted] would return it to the nearest [redacted] collection center and leave a notification on where the item is and where it could be signed for if the person isn't at home to sign for the package.    B&H can attempt to pass the blame but B&H should make sure to follow through with their promises or stop claiming that all of their packages are shipped with a required signature.  Maybe your company should inform their customer service and on-line chat employees that their packages are not shipped out with a required signature as they claim they are.  Since you can not verify that the item was accepted by the person it was sent to, I will have to continue to file a claim with [redacted] as an item not received.  Any chance I have to let people know of your false claims I will provide the information of false information on shipping.  You have lost my business. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

August *, 2016Revdex.com complaint #[redacted]B&H Web No: [redacted]We regret the customer's dissatisfaction. We record serial numbers of cameras, lenses, etc from bar codes attached to the manufacturers package by the manufacturer. Our records show the camera we sent to this customer was brand new and...

shipped as we received it from Panasonic USA. it was not previously sold and returned or used or a store demo. We had prepared a replacement order with overnight shipping when the customer instructed us to cancel that order and refund instead of replacing. We have complied. The refund has been submitted our bank. Due to federal UCC regulations it may take several days before the customer's bank can confirm the refund to the customer. We have o way to speed this process. -- [redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

May **, 2015Revdex.com Complaint #[redacted]B&H Web No: [redacted]We appreciate this customer's order and this feedback. We regret her dissatisfaction. We require that billing and/or shipping data be verified for some orders per our user agreements with our merchant banks and to deter credit card fraud...

and identity theft. This is for customer protection.Our web site advises, "All orders are subject to verification before shipment is made." We make EVERY effort to ensure that customers know what is what when ordering here.We live in an era of rampant credit card fraud and identity theft and responsible retailers are bound both ethically and by agreements signed with our merchant banks to do what's possible to deter this type of piracy. This verification process protects customers from the pirate who thinks he can shop with us freely at a customer's unsuspecting expense. It also helps ensure that merchandise a customer ordered and paid for ends up in his/her hands and not in those of some clever opportunist.As banks make more and more outlandish promises of security to current and prospective card holders they make more and more demands on retailers to ensure this security. This is particularly true for so-called card-absent transactions including mail/phone/web purchases. Until some clever person figures out a way to abolish card fraud and identity theft, you'll see more and more of this. Stores which don't exercise safe, prudent, & effective security measures are simply gambling they won't become the unwitting vehicle by which some clever pirate abuses customer accounts.Upon receiving this transaction we emailed the customer on May **, 2015. We have not received any reply. The customer may contact us via [redacted] or ###-###-####.-- [redacted]B&H Photo-VideoWhile I understand that it's our job to make your shopping experience as painless and efficient as possible, part of that process is ensuring we don't unwittingly allow you to become victimized through our carelessness or nonfeasance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because
I understand that, for some, money is more important than ethical business practice. As a result, I will not do business with this company again, and I will urge others to do the same. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

January **, 2015Revdex.com Complaint #[redacted]B&H Web No: [redacted]This customer ordered two (2) EVEZN3340 EverFocus EZN3340 HD Outdoor IR Bullet Network Cameras. They are clearly marked "Special order," on our website. Special order items cannot be cancelled, returned or refunded under usual...

circumstances. Despite that when the customer requested return authorization we sought the same from our vendor. We recently received their permission to return these cameras. Under B&H [redacted] the refund the customer requested has been issued. -- [redacted]