B & H Photo-Video, Pro Audio

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[redacted]Under B&H transaction [redacted] dated 07/**/16, a refund in the amount of $210.*8 has been generated and transmitted to the customer's AmEx account. No additional refund is due and none will be forthcoming. -- Henry P[redacted]B&H Photo-Video

May *, 2016[redacted]We have nothing further to add to our previous comments.-- Henry P[redacted]B&H Photo-Video

December **, 2016Revdex.com complaint #[redacted]B&H Web No: [redacted]Thank you for your order and this feedback. We regret your dissatisfaction. The [redacted] you ordered was earlier priced at $625.00 as recently as November. That price was itself discounted from $847.99. The lower price and the free...

Garmin were, like most similar rebates, subsidized by [redacted] USA. When a price drops this much and the product is accompanied by an auxiliary item retailing for 79.99, it is apparent the retailer cannot support those prices unless assisted by the distributor. When we made this offer we expected [redacted] to continue to support it and are as dismayed as you are that they cannot now do so and have discontinued the product.This order has been cancelled. The 50” 4k TVs we now have in stock are here: [redacted]-- Henry P[redacted]B&H Photo-Video

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[redacted]We appreciate the customer's order and this feedback. We regret his inconvenience. The customer's most recent chargeback has been decided in his favor and we have decided not to contest it further. The bank which issued the customer's...

Visa account should be able to confirm this to him shortly. -- Henry P[redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

B & H denies that the computer I received was refurbished and not new.  After the failure of this computer, upon taking it to the computer specialist, it was evident to him that the insides were not as originally manufactured.  Prior to our purchase, someone had opened into the computer.  The outside screws were always loose.  Then when our computer tech found the inside screws not up to manufacturing tightness, as well as the outer piece between the screen and keyboard not installed properly - he knew the truth.  The computer's motherboard and board to the hard drive have failed.  This computer was sold under the guise that is was straight from a manufacturer, and it was not.  The money we gave this company, may as well have been thrown in the trash.B & H needs to be held accountable for what has happened, even thought they are currently showing no intentions of giving us any reparations in this matter.  The truth is that they need to figure out why this happened and get to the bottom of it in their own company.  Their problem should not be our problem or any customer's in the future. 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Their last response was very disrespectful.  I had already come to the conclusion, before receiving this last response, that they were unwilling to do anything about the bad computer we ended up with.  That said, this last response from them stating, "What the customer seems bent on ignoring" in regards to the purchase date was very rude.  My point with them and with the Revdex.com was also to make them aware that somewhere before our purchase - maybe before it left ASUS, that this computer was given the appearance of a refurbished computer inside, and failed after only a year and a half.  I guess we will never know the answer to why that was; for their company's sake, they should at least investigate that rather than become rude with a customer who is being honest.   They say I am ignoring a fact - I am aware of when I purchased it and their policy.  They seem comfortable ignoring the reality of what we received and became rude.  I would have accepted their response had they said something like, "Unfortunately, we cannot do anything after this length of time.  We regret you received an unsatisfactory product and will investigate as to what may have happened with this item.  Thank you for letting us know."  Certainly, they must not want their products to fail that quickly.    
Sincerely,
[redacted]

March *, 2015Revdex.com Complaint #[redacted]B&H Web No: [redacted]The customer wrote, "We need B&H Photo to send us a loners camera while they repair the defective one then everything would be fine, if not we want a new non-defective camera." B&H Photo does not have and cannot make available loaner cameras to this or to any customer. The customer's camera is covered by the manufacturer's warranty. It is up to them to repair or replace the camera, at their sole discretion, per the warranty provisions.-- [redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I just visited the site and I saw that all the components are now listed for that specific product in the product description (not in an "in the box" tab which I was never able to find when I first visited the site to purchase the camera). In order to protect other customers, the same should be done with every product on the site. When I searched ROAM2 just now on the website, I saw another Contour ROAM2 camera advertised right underneath it which had not been revised to include the contents of the package. Fixing one advertisement, for one specific camera, out of the thousands they have on the site does not protect other consumers, it only protects the consumers who go to buy this specific camera. Sincerely, [redacted] 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The 750gb drive has a cost of about $0.146 per gigabyte, and the price you quoted on the 525gb drive is $0.19 per gigabyte. That is not a comparable price. I don?t need a 525gb drive, or I would have bought one for $88 on black Friday, I need a drive 750gb or more.  The 1tb drive they reference for $219 is a higher price per gigabyte as well, it would need to be $146.65 to make it a comparable cost.  This is just a really shady bait and switch tactic, they get you to go to their site for a $110 hard drive, but never intended to fill the order.  They then offer you much less comparable deals so they can try to still sell you a product after they get you in the door.   Business shouldn't be allowed to treat customers like this.  To add icing on the cake, the 525tb and 1tb drives they reference are both out of stock on their website, so it's very likely those orders would end up exactly the same.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]
[redacted]
[redacted]The customer purchased Topaz Labs LLC Topaz Photography Collection (DVD) (B&H # [redacted] MFR # [redacted]) on August **, 2015. It was shipped to him August [redacted] and delivered August [redacted]. The same day we received...

a message from the customer saying the product was defective. We requested clarification and additional information. We received no reply.We encourage the customer to email [redacted] with additional specific information. -- Henry P[redacted]B&H Photo-Video

December *, 2015[redacted]Our return policy is on our site and printed on the invoice included with the merchandise. It says, "Final Sale & Nonreturnable Items
... Unwrapped/opened computers and computer software." However, in consideration of...

the customer's distress we are willing to issue return authorization for this computer with no restock fee for store credit, not a refund. Return authorization # [redacted] and a pre-addressed [redacted] return label have been emailed already. -- Henry P[redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:Of course, they have no record of attempt to charge on my Debit Card ending in [redacted] because my bank blocked it as fraud activity.According to text message from Citibank:
[redacted]It is very bad management.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]The customer purchased a Motorola Moto 360 Smartwatch (Light Finish, Light Stainless Steel Band, Regular Fit), [redacted]. The purchase was made on Oct **, 2015. B&H has a thirty (30) day return policy time period....

That information is printe4d on the back of the invoice the customer received with this purchase. The first after-sale contact from the customer recorded in our customer service log is dated April *, 2016. That is an elapsed time span of more than four (4) months. It is impossible to know now why the watch broke, but owner error or mishandling must be considered. The watch is not eligible to return for refund or exchange or store credit. If the damage is eligible for repair under warranty, the customer should contact[redacted]-- Henry P[redacted]B&H Photo-Video

February **, 2015Revdex.com Complaint [redacted]B&H Web No: [redacted]We appreciate the customer's order and regret his dissatisfaction. I have asked customer service to cancel our replacement shipment and issue a refund.-- [redacted]B&H Photo-Video

[redacted]On Dec *, 2014 the customer ordered a Blu Studio D650A-Black phone from us. It was delivered Dec *, 2014. As with all our products it was covered by our 30-day return policy. It was also covered by a Limited 1-Year Manufacturer...

Warranty. On Jan **, 2015 we issued return authorization [redacted] at the customer's request when the customer alleged it was defective. We received the customer's return June *, 2015. That represents a delay of almost six (6) months.On June *, 2015 under [redacted] an order for a  Blu Studio D651U-Black was processed and shipped. It was delivered to the customer June *, 2015. On June **, 2015 after the customer reported this too was defective we issued return authorization [redacted]. We received the customer's return Oct *, 2015. That represents a delay of four (4) months.On Oct **, 2015 we processed an order for a BLU Studio [redacted] Smartphone. It was delivered Oct **, 2015. Two months later, on Dec **, 2015 the customer advised that this third phone was also defective. Our return policy time period for this transaction has expired. The phone is covered by a Limited 1-Year Manufacturer Warranty and the customer's recourse now is via that warranty. We will not accept a return on this device for refund or store credit. The customer's purchase-and-return pattern is abusive, especially when the length of time between our issuing return authorization and the return of the first two phones is taken into account. The customer is blocked from future purchases here.-- Henry P[redacted]B&H Photo-Video

[redacted]Revdex.com complaint #[redacted]B&H Web No: [redacted]On November **, 2016 the customer ordered four (4) SIUFDB3032GB = Silicon Power 32GB Blaze B30 USB 3.0 Flash Drive, paying US $12.99 each. On November **, 2016 per his request we emailed return authorization [redacted]. When we receive...

and have processed the return a refund for the ordered items will be processed. We will not refund the original shipping fee. The customer is responsible for the return shipping fees as well as for any cross-border duty, customs, tax etc. -- Henry P[redacted]B&H Photo-Video

August **, 2015Revdex.com Complaint #[redacted]B&H [redacted]The original order is [redacted], placed 6/**/15 for one [redacted]  [redacted] Graphics Card, The customer, from Canada, paid $749.99 plus $103.04 cross-border import tax, duty, customs, etc. Shipping was free. The...

total was $853.03 On 7/**/15 we issued return authorization [redacted]. We subsequently received and processed the return.  Order [redacted], placed 8/**/15, is for a different product, the [redacted] =  [redacted] Superclocked+ Graphics Card. Because it's not the same product we're legally bound to include cross-border import tax, duty, customs, etc. Once the order has been shipped we will be able to issue a credit for these fees. That should happen this week.-- Henry P[redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Again, the company indicates the I am lying ("of dubious merit").  Also, I only sent one photo, which indicates that the respondent did not even review the file correctly.  It is untenable in how they could determine that the TV was damaged by misue or during installation from one picture and a narrative that indicates the opposite.  Upon receipt, the TV was inspected and found to be in acceptable condition at the time - there was no damage to the exterior of the TV.  It was when it was plugged in that the crack in the screen became apparent.  Nothing in the paperwork indicated that the recipient of the product should also power on the device.  ALSO, B & H *WAS* notified of damage within their 2 day requirement when [redacted] delivered the box and made note that the package was damaged upon receipt.  In contact with [redacted], shipping the product in the original manufacturer's box without any additional reinforcement would not qualify as acceptable packaging.  I have re-ordered this product from Amazon and it arrived with significant foam reinforcements shrink wrapped to the TV to protect it.  It is clearly plausible that [redacted] may have dropped the box during shipping which would have caused the screen to crack but not cause any external damage to the TV.I have reviewed some of the New York State consumer protection laws which indicate that the return policy must be made significantly clear to the customer.  A single note on the packing list would not qualify.  It indicates that the best way is to affix the return policy directly to the product itself, which B&H did not do.  Again, none of the return policy notifications include instructions that the TV should be powered on as well.  I did follow instructions on checking for damage.  New York State law is going to come down to a standard of what is reasonable.  It is reasonable that I notified [redacted] that package seemed damaged upon receipt and that should be sufficient indication to B&H that there was a problem.  Immediately the TV was inspected for damage and was found to have none externally.  It was not powered on given that I was on vacation for the duration of the time before I notified them of the damage.  The return policy was not indicated directly on the product as the NY Department of Consumer Protection advises. Nothing in this narrative indicates anything of "dubious merit" or that the TV was somehow damaged otherwise.  This issue should be resolved between B&H and [redacted] and not forced on the customer.  I am pursing this claim also through the NY State Department of Consumer Protection and my credit card company.  If those don't suffice, I will be taking further action to resolve this claim.    
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]