B & H Photo-Video, Pro Audio

[redacted]
Revdex.com Complaint #[redacted]
B&H customer code [redacted]
The customer's order history is as follows:
Order [redacted] dated 08/**/14.
Five SHANI0102HC = Shinybow ANI-0102HC 1x2 HDMI Splitter Distribution Amplifier Extender shipped.
SHANI0104HC = Shinybow ANI-0104HC 1x4...

HDMI Splitter Distribution Amplifier Extender. Cancelled and store credit  = 5382.00 issued.
[redacted]  09/**/14
26 APHDMISET3 = Apantac HDMI-1E Extender & HDMI-SR Short Range Receiver ordered. Return authorization RMA# [redacted] from the vendor was emailed to the customer on Oct **, 2014.
[redacted]  09/**/14
Internal bookkeeping adjustment.
[redacted]  09/**/14
Store credit in the amount 2093.00
 
[redacted]  09/**/14 is a quote, not an order
[redacted]  09/**/14 is a quote, not an order.
[redacted]  09/**/14
Nine SHANI0104HC = Shinybow ANI-0104HC 1x4 HDMI Splitter Distribution Amplifier Extender shipped Sept **, 2014.
From the customer's lengthy narrative I am not sure what items or refunds remain outstanding. Our customer service department at [redacted] will be happy to assist him.
--
[redacted]
B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The attitude reflected in the response from B&H shows that B&H has absolutely no interest in what I have brought to their attention, as nothing was done to research or verify (or dispute) any of my claims. It actually makes me feel that B&H has, for lack of a better expression, a f/u attitude towards what I have brought to their attention. So much for the stellar service of B&H. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]
[redacted]
[redacted]The customer wrote, "Unfortunately, we have purchased a bad product." What the customer purchased and received was a brand new, unopened, Asus X555LA-DB51 15.6" Notebook Computer. What the customer seems bent on ignoring is that this purchase was made December *, 2014 and the customer's opportunity to ask for an exchange has long ago expired as has Asus's Limited 1-Year Warranty. -- Henry P[redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted]Revdex.com complaint #[redacted]B&H Web No: [redacted]This cannot now be resolved via the Revdex.com. The customer is advised to email [redacted]-- Henry P[redacted]B&H Photo-Video

March **, 2016Revdex.com Complaint #[redacted]B&H Web No: [redacted]The customer purchased a ALDM10XMK = Alesis DM10 X Mesh Kit Six-Piece Electronic Drum Set with Mesh Drum Heads. The purchase is dated December **, 2015. B&H has a thirty (30) day return policy time limit. The customer's first...

after-sale contact is dated March **, 2016. We suggested then and suggest now that he contact the manufacturer, [redacted]with any after-sale or warranty-related inquiry.We will not issue return authorization. There will be no refund or store credit. -- Henry P[redacted]B&H Photo-Video

[redacted]
[redacted]
[redacted]The customer purchased a Apple 13.3" MacBook Pro with Touch Bar (Late 2016, Silver) B&H # APBMPTMLVP2L MFR # MLVP2LL/A on Dec **, 2016. The first time the customer contacted us about a return was March *, 2017 which is after the...

return policy expiration date. The computer included Limited 1-Year Warranty with 90 Days of Free Telephone Support, all from Apple. The proper recourse for the customer now is Apple's warranty service.-- Henry P[redacted]B&H Photo-Video

October **, 2014
Revdex.com  Complaint #[redacted]
B&H Web No: [redacted]
Per the customer's instruction the urepaired unit is being returned to him this week. [redacted] package tracking information will be emailed to him as soon as it becomes available.
--
[redacted]
B&H Photo-Video

[redacted]Revdex.com complaint #[redacted]B&H Web No: [redacted]I am sorry the customer feels my earlier message does not corroborate what the [redacted] tracking site reports. The information in my earier message is more current and more reliable than an automated tracking site because it came directly from a [redacted]r in the relevant department there. Up-to-the-minute information from a [redacted] manager will almost certainly be more accurate and more reliable than their online page.-- [redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[B&H still don't take responsibility, I will not work with this business again and will suggest others to stay away from them.]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]
[redacted]
[redacted]The customer purchased a HP Color LaserJet Pro M477fnw All-in-One Laser Printer (HEM477NW) on 6/*/16. On 6/**/16 at the customer's request we created and emailed return authorization [redacted] and a pre-paid [redacted] return label. A portion...

of our return policy says:"All returned items must be in new condition, in their original unaltered box (including an intact UPC code) and must include all packing material, blank warranty cards, manuals and accessories."The customer apparently discarded the original package and packing material. We regret he did but we are under no legal or ethical obligation to reimburse him for any expense he incurred as a result. We will not refund the $40.00 he spent to return this item to us. As a courtesy we offered a $10.00 refund.On 7/*/16, under our transaction [redacted], we sent a replacement printer. It was packed with the same care and attention to detail as every other package we ship. At the customer's request on 7/**/16 we created and emailed return authorization [redacted] and a pre-paid [redacted] return label. When we have received and processed this return a refund will be issued.-- Henry P[redacted]B&H Photo-Video

[redacted]This order was placed on March **, 2016. B&H has a thirty-day return policy time period. We were closed April [redacted] **, which means we were open throughout the entire time the return policy was in effect. That return policy...

has now expired and there is no reason, legal or ethical, why we should extend it. This complaint was filed after his return request was denied not once but twice. This is petulance, an attempt to have the Revdex.com bully us into doing something the customer is not entitled to, which the customer knows he is not entitled to, but which the customers wants despite not being entitled to it.If the case is in as-new never-opened condition we will issue return authorization with a 15% restock fee, for a store credit, not for a refund. If the customer wants to pursue this he can email [redacted].-- Henry P[redacted]B&H Photo-Video

March *, 2016Revdex.com Complaint #[redacted]B&H Web No: [redacted]The customer purchased this:Samsung Galaxy S6 SM-G920I 32GB Smartphone (Region Specific Unlocked, White Pearl) B&H # [redacted] MFR # [redacted]. It is described on our website at...

[redacted] as follows: This device is region-locked to North & South America, but is still carrier-unlocked and may be used with any GSM carrier within North or South America that uses a frequency or band that this device supports. A SIM card and service plan must be purchased separately. This device's frequencies can be found in the product Specifications under Cellular Network. Your carrier's available frequencies may be found in the links below. We regret the customer's confusion and dissatisfaction. Return authorization [redacted] was created and emailed earlier today. A pre-paid [redacted] return label will also be emailed for his convenience. When we receive and process the return, a refund will be issued.-- Henry P[redacted]B&H Photo-Video

[redacted]
[redacted]
[redacted]Because the customer interrupted the delivery of the package by initiating a [redacted] My Choice delivery change, the onus was and is on the customer to file and pursue a lost parcel claim with [redacted]. Our customer service notes say we advised the customer of this on March **, 2016 during a three-way call which included [redacted]. We also advised the customer that if [redacted] issues a refund to us for the merchandise value we will in turn refund the customer. [redacted] has not done so.-- Henry P[redacted]B&H Photo-Video

Match **, 2016Revdex.com complaint #[redacted]B&H Web No: [redacted]In his complaint the customer referenced B&H Web No: [redacted]. That transaction, dated 02/**/16 was for a ZTE Axon Pro 64GB Smartphone (Unlocked, Phthalo Blue) B&H # [redacted] MFR # [redacted]. With it we included a complimentary...

$50.00 store gift card. On 02/**/16 we created and emailed return authorization [redacted]. We received his return 3/*/16. It is now being processed.I believe the customer's actual complaint is about B&H Web No: [redacted] placed on 02/**/16 for one ZTE Axon Pro 64GB Smartphone (Unlocked, Phthalo Blue) B&H # [redacted] MFR # [redacted]. With it we included a complimentary $50.00 store gift card. On 3/*/16 and 3/*/16 the customer asked for return authorization. His request was denied and his account has been frozen. In a review of his customer account going back to 12/**/15 we have discovered he has returned just about every item he has purchased from us. He has placed ten orders with a merchandise total of $3751.82 and made eleven returns for merchandise totaling $3077.89. This is the most excessive and abusive pattern of return behavior I can recall having encountered here. It is statistically impossible for any customer to have received the per centage of defective items this customer claims to have received. The customer claims, "I bought something new and more expensive each time." This is simply untrue as was revealed by an inspection of each of his purchases.The customer wrote, "I know that they just send them back to the manufacturer and get their money back, I work retail. If I am wrong I would be surprised and I am sorry." He is wrong and should be sorry. We will not issue return authorization. We will not issue a refund. His account is, and will remain, frozen. -- [redacted]B&H Photo-Video

[redacted]On [redacted], 2017 the customer ordered one MESPAEBM2 = Metabones Sony A-Mount Lens to Sony E-Mount Camera Speed Booster ULTRA. The item is featured on our site at h[redacted]Our description there...

includes (emphasis added), "The Speed Booster ULTRA allows a full frame Sony A-Mount lens to be mounted to an APS-C format E-Mount camera ..." The phrase is repeated later on the same page. A screenshot is attached. The customer's claim that this "was not properly advertised" is demonstrably untrue. The customer's claim, "the specific link DID NOT SHOW that it was for an APS-C cropped sensor," is also untrue. The customer is not entitled to a refund of the fee he incurred to return this item to us and we will not provide that refund. -- Henry P[redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and accept the third option offered by the business to receive the $50 gift credit.  That resolution will be satisfactory and the matter will be resolved.
Sincerely,
[redacted]

December **, 2016Revdex.com complaint #[redacted]B&H Web No: [redacted]This order was shipped on Dec *, 2016 and [redacted] reports it was delivered Wednesday,  12/07/2016 at 1:26 P.M. -- Henry P[redacted]B&H Photo-Video

[redacted]
Revdex.com Complaint #[redacted]
B&H Web No: [redacted]
This customer bought a OPBLFS300C = Optoma Technology BL-FS300C Replacement Lamp. It is a non-returnable item. As he himself noted, our return policy states, "No Return/Exchange on the following: ... All consumable items (e.g., film, tapes, paper, bulbs, CD, DVDs, etc.) once unwrapped." I should not have to point out that bulb and lamp are interchangeable synonyms. The customer's reply not withstanding, the item cannot be returned.
--
[redacted]
B&H Photo-Video