Barb's Dog Grooming

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Hello Mediator,[redacted] states his complaint has not been resolved due to the fact that he did file the paperwork for the class action law suit, but he did not return the papers.  He is requesting for his Lifetime subscription to be transferred without with $75.00 transfer fee and a copy of the terms. From June **, 2005 until September *, 2007, Lifetime subscription is transferable a maximum of three times.  On or after September *, 2007, Lifetime subscriptions associated with home, portable or dock & play radios can be transferred a maximum of three times.  Lifetime subscriptions first associated with or transferred to radios installed in vehicles by automakers or dealers are NOT transferable unless the radio is stolen, accidentally damaged or defective.  Once a lifetime subscription associated with a home, portable, or dock & play radio is transferred to a radio installed by an automaker or dealer, the subscription becomes non-transferable.  There is a $75 fee for each permitted transfer.  Each of the fees, which you may be charged will be subject to applicable taxes.A member of our Corporate Customer Relations team spoke with [redacted] and reviewed the terms of his Lifetime subscription.  We transferred his Lifetime subscription to his new vehicle and waived the transfer fee, as a one-time courtesy.  At [redacted]’s request, a copy of the Customer Agreement will emailed to him.  SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted]’s concern. If you’d like to contact us regarding this matter, please use the information listed below.SIRIUS XM Radio Inc.[redacted]
[redacted]
[redacted]
[redacted]
[redacted]Sincerely,[redacted]
[redacted]
[redacted]

January **, 2016 [redacted] Re: Revdex.com Complaint [redacted] Hello Mediator, Thank you for contacting Sirius XM on [redacted] behalf.  [redacted] complaint is in...

regards to a city tax that was showing on his billing statement. A member of our Corporate Solutions Team reached out to [redacted] to further discuss his concerns.  We informed him that the state of Florida is not subject to city tax; instead the state imposes a communication tax which is made up of the accepted rate of 5.220% plus the County Surtax 0.500%; which when added together equal 5.720%.  Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted] concerns.  If you’d like to contact us regarding this matter, please use the information listed below. Sincerely, Geraldine R[redacted] SiriusXM Corporate Solutions Team [redacted] (option *)

[redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted] behalf.  We regret that his...

recent experience led to a complaint with your agency.  After researching [redacted] account, it was found his complaint is regarding the transferability of his Lifetime Subscription.  Per the terms and conditions of the SiriusXM Customer Agreement when the subscription was purchased, the transferability of a Lifetime Subscription depends upon whether it is associated with a home, portable, or dock & play Receiver, or whether it is associated with a Receiver installed by an automaker or an automotive dealer.  A member of our Corporate Solutions team reached out to [redacted] to further discuss his concerns.  We reviewed the Customer Agreement terms and conditions which state that Lifetime subscriptions for receivers installed in vehicles are non-transferable and non-refundable.  Radio ID [redacted] (Chevy Traverse) was currently on an annual promotional subscription from the service period of February *, 2016 to February *, 2017 and we offered to extend this subscription through to March **, 2018 at no additional charge; which he accepted. Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted] concerns.  If you’d like to contact us regarding this matter, please use the information listed below. Sincerely, Geraldine R[redacted] SiriusXM Corporate Solutions Team ###-###-#### (option *)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

August **, 2015 [redacted]
[redacted]
[redacted] [redacted]
[redacted]Re: Revdex.com Complaint [redacted], [redacted]Hello Mediator,[redacted] states his complaint has not been resolved as he states his complaint involves discrimination again a whole class of subscribers and not just himself.  He feels SiriusXM has eliminated the Escape channel though satellite broadcast and put a higher cost to customers through cell phone services.  He states the customer agreement needs to be rewritten to make sure that customers are informed in advance of any plans to eliminate any channels.Customers are notified of channel changes through e-newsletters, letters, and email.  We also provided this information on air and on the SiriusXM.com homepage.  We reached out to [redacted] again and reiterated that his and any other feedback we received regarding the Escape Channel is provided to our programming department.  Programming changes are covered in the terms of our Customer Agreement.  Again, all of this information has been communicated to [redacted] and can also be found in the Customer Agreement terms and conditions found at www.siriusxm.com.  SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted]’s concerns.  If you’d like to contact us regarding this matter, please use the information listed below.SIRIUSXM Radio Inc.To: Cary H. S[redacted]Attention: Customer Care[redacted]
[redacted]Sincerely,Geraldine R[redacted]SiriusXM Corporate Customer Relations Team###-###-#### (option 3)

[redacted]  
[redacted] Re: Revdex.com Complaint [redacted]   Hello Mediator,   Thank you for contacting SiriusXM on [redacted] behalf.  We regret that his recent experience led to a complaint with your agency.  After researching [redacted] account, it...

was found that his complaint regarding his subscription purchase resulted from a misunderstanding regarding the services included in the promotional subscription offer he purchased.  [redacted] 2011 Mercedes-Benz E-Class purchase provided him with a 3-month All Access trial subscription which included internet radio; however, the promotional Select subscription he purchased does not include internet radio.   A member of our Corporate Solutions team reached out to [redacted] to further discuss his complaint.  As his subscriptions are due to renew on January **, 2017, we offered [redacted] the option to restart his subscriptions and provide him with an All Access promotional rate subscription on his Mercedes for $119 plus additional fees and taxes; which we will provide a credit of $20.00, as a onetime courtesy, to be used towards for the difference in price from the All Access and Select promotional rate subscription.  We will also provide [redacted] with a Select promotional rate subscription for $99 plus fees and taxes on his Escalade.  [redacted] stated he would think about our offer and contact us back should he wish to accept it.   SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted] concerns. If you’d like to contact us regarding this matter, please use the information listed below.     Sincerely,   Geraldine R[redacted] Sirius XM Corporate Solutions Team ###-###-#### (option *)

April *, 2016 *
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[redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted] behalf.  We regret that her recent...

experience led to a complaint with your agency.  After researching [redacted] account, it was found that her complaint was in regards to not receiving refund check # [redacted], for $109.61, issued on April **, 2015.  A member of our Corporate Solutions team reached out to [redacted], apologized for the inconvenience this has caused her.  We confirmed that the previous check had been sent to the correct address and we requested for a replacement refund check.  Should [redacted] have any further questions or concerns, we ask that she contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted] concerns.  If you’d like to contact us regarding this matter, please use the information listed below. Sincerely, Geraldine R[redacted] SiriusXM Corporate Solutions Team ###-###-#### (option 3)

October **,
2015[redacted]Hello
Mediator,Thank you for contacting
SiriusXM on [redacted] behalf.  We
regret that her recent...

experience led to a complaint with your agency.  After researching [redacted] account, it
was found that her complaint regarding being billed for a subscription on a
vehicle she no longer owns resulted from the automatic renewal of her
subscription.  Per the terms and
conditions in the Customer Agreement, subscriptions automatically renew until
the subscriber calls us to cancel.  We
were unable to locate any request for cancellation. A member of our Corporate
Customer Relations team reached out to [redacted] and explained to her that
her semi annual subscription continued to renew on radio id [redacted] (2012 Buick
Lacrosse) as we received no request for cancelation.  Upon review of her account, we have been
receiving check payments for $35.00 on a monthly basis from April *, 2013 until
October *, 2013; which continued to accrue a credit which was being used for
the semiannual renewal.  On March **,
2015, her semiannual subscription renewed for $102.44, however, there was only
a $63.99 credit remaining and an invoice was sent for the remaining $40.45
owing balance.  We informed [redacted]
that we have cancelled the subscription and credited her account to reflect a
$0 balance.  We have also issued a refund
for $145.61; which was issued on October **, 2015, via check [redacted].  Please be advised the average turnaround time for refund checks to be issued is 10 to 14 business days.  Should [redacted] have further
questions or concerns, we ask that she contact us utilizing our contact
information below.SiriusXM values each customer and is
committed to providing stellar service.  We have taken appropriate measures to resolve [redacted]’s
concerns.  If you’d like to contact us
regarding this matter, please use the information listed below.SIRIUSXM
Radio Inc. [redacted] Sincerely,Geraldine
R[redacted]

[redacted]
 
[redacted]
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[redacted]   [redacted]   Hello Mediator,   [redacted] states that his complaint has not been resolved as SiriusXM charged his expired credit card ending in [redacted]; which was not charged prior to the 3 month charges.  The credit card ending in [redacted] has been on file since September 2011; which was when he purchased his first annual promotional rate subscription.  [redacted] would contact us previous to each renewal to cancel and would be provided with another promotional offer; which would be paid using credit card ending in [redacted].   Prior to [redacted] purchasing a 6-month promotional rate subscription for Radio ID ending in [redacted] (2015 Ford Explorer), he had an active subscription on Radio ID [redacted] (2011 Chevrolet Silverado); which he activated in September 2011 and placed the credit card ending in [redacted] on file. In September 2013, he purchased Select 12-month promotional rate subscription for Radio ID ending in [redacted] (2013 Ford Explorer) and the $113.09 balance was applied to the credit card ending in [redacted]; which was the card on file at that time.  On February **, 2015, [redacted] canceled the 12-month subscription; which left a credit of $71.86 and he was provided with a $10.00 service credit as well, leaving a credit of $81.86.  On August *, 2015, when his All Access 6-month promotional rate subscription began, the $64.42 balance was deducted from the credit, leaving a credit of $17.44.  On February *, 2016, at the end of his promotional rate term, his subscription automatically renewed to a full price package; which bills on a quarterly term, for the amount of $77.31.  As the remaining $17.44 credit was used, the credit card on file was charged $59.87.  As we received no request for cancelation, his subscription continued to renew, charging the credit card on file $77.30 on a quarterly basis.   A member of our Corporate Solutions team spoke to [redacted] to further discuss his complaint.  As his subscription automatically renewed, per the terms and conditions in the Sirius XM Customer Agreement, we received no cancelation requests and [redacted] stated in his rejection that he did use the service for the past year, we informed him that no additional refunds will be provided.  However, as a gesture of good will, we offered to provide him with an annual subscription at no cost.  [redacted] accepted our offer; however he stated he still feels he is owed a refund as he only paid approximately $100.00 for his previous annual subscriptions.   We explained that he received several promotional rate subscriptions in the past, which are intended for one-time use only.   We placed a service credit on his account for $226.71 to cover the cost of an annual subscription and reactivated service on his 2015 Ford Explorer.  A Future Deactivation Date (FDD) was set for April **, 2018, to prevent the automatic renewal of this subscription.   We believe that we have made an appropriate offer to [redacted], addressed his concerns and at this time we consider the complaint resolved.     SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted] concerns. If you’d like to contact us regarding this matter, please use the information listed below.        Sincerely,   Geraldine R[redacted] Sirius XM Corporate Solutions Team ###-###-#### (option *)

[redacted]
*
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[redacted]   Hello Mediator,   Thank you for contacting SiriusXM on [redacted] behalf.  We regret that her...

recent experience led to a complaint with your agency.  After researching [redacted] account, it was found that her complaint is regarding the automatic renewal of her subscription.  Per the terms and conditions in our Customer Agreement, subscriptions automatically renew at the rates in effect at the time of each renewal, until the subscriber calls us to cancel.  During the purchase of the promotional rate subscription, [redacted] would have been prompted to agree to the automatic renewal terms of her subscription.  In addition, an email confirming the transaction was sent to the email address on file, which included automatic renewal information.   On October *, 2015, [redacted] purchased a 5 month promotional rate subscription herself via our Online Account Center (our “OAC”).  On March *, 2016, at the end of the promotional rate term, her subscription automatically renewed to a full price package which bills on a monthly term, charging the credit card on file $17.07.  On March **, 2016, [redacted] called us to cancel her subscription and in lieu of cancelation, she accepted another 5 month promotional rate subscription.  An email was sent confirming the transaction; which included automatic renewal information and upcoming renewal charges.  On August 14, 2016, at the end of her promotional rate term, her subscription automatically renewed to a full price package which bills on a quarterly term charging her credit card $51.67.  The quarterly subscription automatically renewed again on November *, 2016 and February *, 2017, charging the credit card on file $54.64 each renewal.  On February *, 2017, [redacted] called us to cancel the subscription; which we processed immediately and a refund of $54.64 was issued.   A member of our Corporate Solutions Team reached out to [redacted] to further discuss her concerns.  We reviewed the automatic renewal policy and explained that subscriptions renew at current rates.  We informed her that promotional rate subscriptions are intended for one-time use and are subject to automatic renewal.  As a courtesy, we issued an additional refund for $82.31 which reflects the charges from August 14, 2016 and November *, 2016 minus the $24.00 that she stated she was advised her subscription would renew for.  Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below.   SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted] concerns. If you’d like to contact us regarding this matter, please use the information listed below.   [redacted]    Sincerely,   Geraldine R[redacted] Sirius XM Corporate Solutions Team ###-###-#### (option *)

[redacted]
*
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
*
[redacted]   Hello Mediator,   Thank you for contacting Sirius XM on [redacted]’s behalf.  We...

regret that his recent experience led to a complaint with your agency.  After researching [redacted]’s account, it was found that his complaint relates to frustration he experienced with Customer Care when attempting to have an invoice sent for his current active subscription and cancel a subscription for a vehicle he no longer owns.       A member of the Corporate Solutions team spoke with [redacted] and apologized for any frustration he experienced.  We reviewed his current active subscriptions on Radio ID [redacted] (2010 Kia Soul) and Radio ID [redacted]; which are currently on a 12 month subscriptions; that will automatically renew on December **, 2017.  We further advised him that the 6-month subscription provided on Radio ID [redacted], renewed on April *, 2017 and as we received no payment for this radio, it was cancelled and the owing balance written off his account.  [redacted] stated he was not receiving invoices for his renewal, however, an invoice will not be sent until the renewal on 12/**/2017.  We changed the payment method on his account to e-bill and advised him that upon his renewal he will receive a bill via email.  As a gesture of good will, we provided [redacted] with a service credit of $50.00 to be used towards his upcoming renewal.  Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below.   SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted]s concerns. If you’d like to contact us regarding this matter, please use the information listed below.    [redacted]  Sincerely,   Geraldine R[redacted] Sirius XM Corporate Solutions Team [redacted]

[redacted]
*
[redacted]
*
[redacted]   Hello Mediator,   Thank you for contacting SiriusXM on [redacted]’ behalf.  We regret...

that his recent experience led to a complaint with your agency.  After researching [redacted] account, it was found that his complaint regarding being charged for a subscription on a vehicle he no longer owns resulted from the automatic renewal of his subscription.  Per the terms and conditions in the Customer Agreement, subscriptions automatically renew until the subscriber calls us to cancel.  We were unable to locate any request for cancelation prior to January **, 2018.   On May **, 2017, [redacted] purchased a 6-month promotional rate subscription via our Online Account Center and made a payment, leaving his credit card on file for future renewals.  On December *, 2017, at the end of the promotional rate term, his subscription automatically renewed to a full price package which bills on a monthly term, charging the credit card on file $18.80.  On January *, 2018, his monthly subscription again renewed, charging the credit card $18.21.  On January **, 2018, [redacted] contacted us requesting to cancel his subscription; which we processed immediately and a refund of $6.46 was issued for unused service.   A member of our Corporate Solutions Team spoke with [redacted] regarding his concerns.  [redacted] stated that he was under the assumption that the dealer would deactivate the subscription on the 2016 Dodge Ram.  As a gesture of good will, we requested a refund of $45.52 back to the credit card on file.  We advised [redacted] to allow 3-5 business days for the refund to be processed.  Should he have any further questions or concerns, we ask that he contact us utilizing our contact information below.    SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted]’ concerns. If you’d like to contact us regarding this matter, please use the information listed below.     [redacted]  Sincerely,   Geraldine R[redacted] Sirius XM Corporate Solutions Team [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I will contact the Revdex.com if I do not receive the check within the 3-4 weeks as promised since this has been the problem in the past.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
This response differs from what they told me.  They told me that they would only place me on the "no call" list for 3 years, then it is fair game again.  I want my information totally expunged from their system.  Their high-harassment tactics are unacceptable.  I want them to have no personal information regarding me or any family member in their system, as it was before I bought the car.I also want a letter signed by an officer of the company stating that they are doing so, such that it will be legally binding.  That way if they violate this, I have recourse.Sincerely,[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]
 
[redacted]
[redacted]
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[redacted]   Hello Mediator,   Thank You for contacting SiriusXM on [redacted]’ behalf.  We regret...

that his recent experience led to a complaint with your agency.  After researching [redacted]’ account, it was found that his complaint resulted from the frustrations he experienced while attempting to activate an A La Carte subscription on his radio.   A member of our Corporate Solutions Team reached out to [redacted] to discuss his concerns.  We apologized for any frustration he experienced and set his subscription up on the A La Carte subscription he was requesting.  We advised him that he will need to go online to choose the channels he wants to go with this package; which he completed.  We provided him with a service credit of $23.20 to be used toward service.  Should [redacted] have any further questions or concerns, we ask he contact us utilizing our contact information below.    SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted]’ concerns. If you’d like to contact us regarding this matter, please use the information listed below.    [redacted] Sincerely,   Geraldine [redacted] Sirius XM Corporate Solutions Team ###-###-#### (option 3)

[redacted]
*
[redacted]   Hello Mediator,   Thank you for contacting SiriusXM on [redacted] behalf.  We regret that his...

experience led to a complaint with your agency.  After researching [redacted] account, it was found that his complaint is in regards to being contacted by phone.  [redacted] has been added to our Do Not Call list.   If you are a SiriusXM subscriber, or if you have a business relationship with us created by the purchase or lease of an automotive vehicle which came with a complimentary trial period of SiriusXM services, you may be contacted by SiriusXM.  [redacted] had complimentary trial subscriptions with us that ended in January 2017.   Upon receipt of this complaint, we updated our records with [redacted] request to not call him with solicitations.  Upon further review, we found four (4) accounts with the telephone number ###-###-#### and all accounts have now been updated with his Do Not Call request.  Please be advised that it can take up to 5 business days to completely update all of our systems.  During that time, it is possible that he may receive a few more calls due to campaigns still in effect.  Should [redacted] have any further questions or concerns, we ask that he contact us utilizing out contact information below.   SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted] concerns. If you’d like to contact us regarding this matter, please use the information listed below.     [redacted]          Sincerely,   Geraldine R[redacted] Sirius XM Corporate Solutions Team ###-###-#### (option *)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted]
*
[redacted]
*
[redacted]   Hello Mediator,   Thank you for contacting Sirius XM on [redacted]’s behalf. We regret...

that his recent experience led to a complaint with your agency.  After review, it was found that [redacted]’s complaint is in regards to receiving calls from a SiriusXM.  On May **, 2017, at [redacted]’s request, his phone number was added to our Do Not Call list.   If you are a SiriusXM subscriber, or if you have a business relationship with us created by the purchase or lease of an automotive vehicle which came with a complimentary trial period of SiriusXM services, you may be contacted by SiriusXM.  [redacted] had a trial subscription which expired on April **, 2017 and we were unable to locate any record of a Do Not Call request prior to May **, 2017.  Please be advised that it can take 3-5 business days to completely update all our systems.  During that time, it is possible that he may receive a few more calls due to campaigns still in effect.  Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below.   SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve Mr. Bradley’s concerns. If you’d like to contact us regarding this matter, please use the information listed below.     [redacted] Sincerely,   Geraldine R[redacted] Sirius XM Corporate Solutions Team ###-###-#### (option *)

September **, 2015 
[redacted]Re: Revdex.com Complaint [redacted]Hello Mediator,Thank you for contacting SiriusXM on [redacted] behalf.  We regret that her experience led to a...

complaint with your agency.  After review, it was found that [redacted] complaint regarding her subscription purchase resulted from a misunderstanding concerning the Select annual subscription she was offered, at a promotional rate.A member of the Corporate Customer Relations team spoke with [redacted] and apologized for the miscommunication regarding the Select subscription she was offered at the promotional rate.  We explained to her that the promotion she accepted was for Select audio services only and the Traffic/Travel services are a separate purchase.  As a gesture of good will, we provided [redacted] with an annual subscription for Travel and Traffic at no additional cost.  We explained to her that on September **, 2016, her audio and data services will renew at our then current price and an invoice will be sent.  Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below.SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted] concerns.  If you’d like to contact us regarding this matter, please use the information listed below.SIRIUSXM Radio Inc.To: Cary H. S[redacted]Attention: Customer Care[redacted]Sincerely,Geraldine R[redacted]SiriusXM Corporate Customer Relations Team[redacted] (option 3)