Barb's Dog Grooming

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[redacted]   Hello Mediator,   Thank you for contacting SiriusXM on [redacted] behalf.  We regret that her...

recent experience led to a complaint with your agency.  After researching [redacted] account, it was found that her complaint is regarding the automatic renewal of her subscription.  Per the terms and conditions in our Customer Agreement, subscriptions automatically renew at the rates in effect at the time of each renewal, until the subscriber calls us to cancel.  During the purchase of the promotional rate subscription, [redacted] would have been prompted to agree to the automatic renewal terms of her subscription.  In addition, an email confirming the transaction was sent to the email address on file, which included automatic renewal information.   On October *, 2015, [redacted] purchased a 5 month promotional rate subscription herself via our Online Account Center (our “OAC”).  On March *, 2016, at the end of the promotional rate term, her subscription automatically renewed to a full price package which bills on a monthly term, charging the credit card on file $17.07.  On March **, 2016, [redacted] called us to cancel her subscription and in lieu of cancelation, she accepted another 5 month promotional rate subscription.  An email was sent confirming the transaction; which included automatic renewal information and upcoming renewal charges.  On August 14, 2016, at the end of her promotional rate term, her subscription automatically renewed to a full price package which bills on a quarterly term charging her credit card $51.67.  The quarterly subscription automatically renewed again on November *, 2016 and February *, 2017, charging the credit card on file $54.64 each renewal.  On February *, 2017, [redacted] called us to cancel the subscription; which we processed immediately and a refund of $54.64 was issued.   A member of our Corporate Solutions Team reached out to [redacted] to further discuss her concerns.  We reviewed the automatic renewal policy and explained that subscriptions renew at current rates.  We informed her that promotional rate subscriptions are intended for one-time use and are subject to automatic renewal.  As a courtesy, we issued an additional refund for $82.31 which reflects the charges from August 14, 2016 and November *, 2016 minus the $24.00 that she stated she was advised her subscription would renew for.  Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below.   SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted] concerns. If you’d like to contact us regarding this matter, please use the information listed below.   [redacted]    Sincerely,   Geraldine R[redacted] Sirius XM Corporate Solutions Team ###-###-#### (option *)

[redacted]
 
[redacted]
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[redacted]   [redacted]   Hello Mediator,   [redacted] states that his complaint has not been resolved as SiriusXM charged his expired credit card ending in [redacted]; which was not charged prior to the 3 month charges.  The credit card ending in [redacted] has been on file since September 2011; which was when he purchased his first annual promotional rate subscription.  [redacted] would contact us previous to each renewal to cancel and would be provided with another promotional offer; which would be paid using credit card ending in [redacted].   Prior to [redacted] purchasing a 6-month promotional rate subscription for Radio ID ending in [redacted] (2015 Ford Explorer), he had an active subscription on Radio ID [redacted] (2011 Chevrolet Silverado); which he activated in September 2011 and placed the credit card ending in [redacted] on file. In September 2013, he purchased Select 12-month promotional rate subscription for Radio ID ending in [redacted] (2013 Ford Explorer) and the $113.09 balance was applied to the credit card ending in [redacted]; which was the card on file at that time.  On February **, 2015, [redacted] canceled the 12-month subscription; which left a credit of $71.86 and he was provided with a $10.00 service credit as well, leaving a credit of $81.86.  On August *, 2015, when his All Access 6-month promotional rate subscription began, the $64.42 balance was deducted from the credit, leaving a credit of $17.44.  On February *, 2016, at the end of his promotional rate term, his subscription automatically renewed to a full price package; which bills on a quarterly term, for the amount of $77.31.  As the remaining $17.44 credit was used, the credit card on file was charged $59.87.  As we received no request for cancelation, his subscription continued to renew, charging the credit card on file $77.30 on a quarterly basis.   A member of our Corporate Solutions team spoke to [redacted] to further discuss his complaint.  As his subscription automatically renewed, per the terms and conditions in the Sirius XM Customer Agreement, we received no cancelation requests and [redacted] stated in his rejection that he did use the service for the past year, we informed him that no additional refunds will be provided.  However, as a gesture of good will, we offered to provide him with an annual subscription at no cost.  [redacted] accepted our offer; however he stated he still feels he is owed a refund as he only paid approximately $100.00 for his previous annual subscriptions.   We explained that he received several promotional rate subscriptions in the past, which are intended for one-time use only.   We placed a service credit on his account for $226.71 to cover the cost of an annual subscription and reactivated service on his 2015 Ford Explorer.  A Future Deactivation Date (FDD) was set for April **, 2018, to prevent the automatic renewal of this subscription.   We believe that we have made an appropriate offer to [redacted], addressed his concerns and at this time we consider the complaint resolved.     SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted] concerns. If you’d like to contact us regarding this matter, please use the information listed below.        Sincerely,   Geraldine R[redacted] Sirius XM Corporate Solutions Team ###-###-#### (option *)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted]
 
[redacted]
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[redacted] [redacted]
[redacted]   [redacted]   Hello Mediator,   Thank you for contacting SiriusXM on [redacted] behalf.  We regret...

that her recent experience led to a complaint with your agency.  After researching [redacted] account, it was found that her complaint regarding her cancellation experience resulted from her call disconnecting while being transferred to the cancellation department.  Her subscriptions have been cancelled and any outstanding balance removed from her account.   On June **, 2016 [redacted] contacted our Listener Care department to cancel her subscription; however, while being transferred to the cancellation department her call disconnected.  As a result, her subscription remained active.   A member of our Corporate Solutions Team reached out to [redacted] to discuss her concerns.  We explained why she was being transferred when she requested cancellation of her subscriptions.  Speaking with our subscribers affords us the ability to address issues that may have lead up to the cancellation request.  We processed the cancellation of her subscription and provided her with cancellation confirmation number. We apologized for the experience and cleared the outstanding balance of $23.44.  Should [redacted] have any further questions or concerns, we ask that she contact us utilizing the contact information below.   SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted] concerns.  If you’d like to contact us regarding this matter, please use the information listed below.   [redacted]  Sincerely, Jo-Ann M[redacted] SiriusXM Corporate Solutions Team ###-###-#### (option *)

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[redacted]   [redacted]   Hello Mediator,   [redacted] states his complaint has not been resolved as his annual subscription was changed to a monthly 4 days after hid purchase and he received no communication or provided no explanation.   On September **, 2016, [redacted] annual subscription was changed to a monthly in error; which was corrected immediately.  We would like to inform [redacted] that the agent who made the error on his account has been retrained.  Again, we would like to take this time to apologize for leaving [redacted] with a negative impression of our SiriusXM Customer Care Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below.   SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted] concerns. If you’d like to contact us regarding this matter, please use the information listed below.   [redacted]    Sincerely,   Geraldine R[redacted] Sirius XM Corporate Solutions Team ###-###-#### (option *)

July *, 2015The Revdex.com Serving Metropolitan New YorkMediator[redacted]Re: Revdex.com Complaint ID [redacted], [redacted]Hello Mediator,  Thank you for contacting SiriusXM on [redacted]’s behalf.  We regret that his recent experience led to a...

complaint with your agency and have researched his account. [redacted]’s complaint regarding the transfer of his Lifetime Subscription to his new vehicle resulted from the Customer Agreement Terms and Conditions which state that Lifetime subscriptions in vehicles are non-transferable and non-refundable.  For permitted transfers of a Lifetime Subscription the transfer fee is currently $75.00.    A member of our Corporate Customer Relations team reached out to [redacted] and reviewed the Terms and Conditions for his Lifetime subscription.  We transferred his Lifetime subscription to his new vehicle and waived the transfer fee, as a courtesy, and informed him that if this vehicle is traded in, the Lifetime Subscription will not be transferred again.  Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below.SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted]’s concern. If you’d like to contact us regarding this matter, please use the information listed below.SIRIUS XM Radio Inc.To: [redacted]Attention: Customer Care[redacted]Sincerely,[redacted]SiriusXM Corporate Customer Relations Team###-###-#### (option 3)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

September *, 2016   [redacted]
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[redacted]   Re: Revdex.com Complaint [redacted], [redacted]   Hello Mediator,   Thank you for contacting SiriusXM on [redacted] behalf.  We...

regret that his recent experience led to a complaint with your agency.  After researching, it was found that [redacted] complaint is regarding being contacted for solicitation reasons.  On September *, 2016, his account was updated with his request to no longer be contacted by phone.   A member of our Customer Solutions Team reached out to [redacted] to further discuss his complaint.  We confirmed that his account was updated on September *, 2016 with his Do Not Call request and advised him that it may take 3-5 business days to completely update in all of our systems.  Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below.   SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted] concerns. If you’d like to contact us regarding this matter, please use the information listed below.   [redacted]    Sincerely,   Geraldine R[redacted] Sirius XM Corporate Solutions Team ###-###-#### (option *)

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[redacted] **   Hello Mediator,   Thank you for contacting SiriusXM on [redacted] behalf.  We regret that her experience led to a complaint with your agency.  After...

researching [redacted] account, it was found that her complaint is in regards to being contacted by mail for solicitation purposes following a visit to her dealership.  [redacted]s address has been changed since her last Do Not Mail request and our records have been updated to reflect her Do Not Mail request at her current address.   If you are a SiriusXM subscriber, or if you have a business relationship created by the purchase or lease of an automotive vehicle which came with a complimentary trial period of SiriusXM services, you may be contacted by SiriusXM.  [redacted] had a complimentary trial subscription that expired on March **, 2017.   We have updated our records with [redacted] request to not contact her at telephone number [redacted], address [redacted] and email [redacted].  We would like to advise her that while we make every effort to honor her request as soon as possible, it can take up to 5 business days for phone and email and up to 30 business days for mail requests to completely update in all of our systems.  During that time, it is possible she may receive a few more calls/mailings due to campaigns still in progress.  Also, your Do Not Mail preference setting will expire in 3 years from the date of your request.  Should [redacted] have any further questions or concerns, we ask that she contact us utilizing our contact information below.   SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted] concerns. If you’d like to contact us regarding this matter, please use the information listed below.   [redacted]    Sincerely,   Geraldine R[redacted] Sirius XM Corporate Solutions Team ###-###-#### (option *)

Revdex.com:I am waiting for the radio and sound box via the USPS. I will get back to you when I receive it.  Thank
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted]
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[redacted]
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[redacted] Hello Mediator,  Thank you for contacting SiriusXM on [redacted]’ behalf. ...

We regret that her recent experience led to a complaint with your agency.  After researching [redacted]’ account, it was found her complaint was regarding a misunderstanding related to her subscriptions and Billing.  A Member of our Corporate Solutions Team reached out to [redacted] to further discuss her complaint; however, to date we have been unsuccessful in continuing our conversation.    We remain interested in working with [redacted] and addressing her concerns. We ask that she contact us utilizing the contact information below.    SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted]’ concerns. If you’d like to contact us regarding this matter, please use the information listed below. [redacted] Sincerely, Jo-Ann M[redacted]Sirius XM Corporate Solutions Team[redacted]

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[redacted]
 
[redacted]
  Hello Mediator,   [redacted] states that his complaint has not been resolved as he received no explanation of how the taxes and fees are computed.   A member of our Corporate Solutions Team reached out to [redacted] and advised him of the complete breakdown for the promotional rate package he was offered.  He was provided with the amount for the Music Royalty Fee along with the breakdown for the Communications Services Tax (CST) in the state of Florida.  [redacted] can also visit the Florida state taxation website ([redacted]) for more detailed information on what the Florida taxes are for.  Should he have any further questions or concerns, we ask that he contact us utilizing our contact information below.   SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve Mr. Fitzpatrick’s concerns. If you’d like to contact us regarding this matter, please use the information listed below.   [redacted]  Sincerely,   Geraldine R[redacted] Sirius XM Corporate Solutions Team [redacted]

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[redacted]   Hello Mediator,   Thank you for contacting SiriusXM on...

[redacted] [redacted] behalf.  We regret that her recent experience led to a complaint with your agency.  After researching, it was found that [redacted] [redacted]’ complaint resulted from SiriusXM’s automatic renewal policy and promotional rate subscriptions.  Per the terms and conditions in our Customer Agreement, subscriptions automatically renew, at the rates in effect at the time of each renewal, until the subscriber calls us to cancel.  Promotional rate subscriptions are intended for one-time use and automatically renew at current rates.    On May **, 2017, [redacted] purchased a 6-month promotional rate subscription for two receivers and made a onetime credit card payment for the $116.29 balance on June *, 2017.  On May **, 2017 an email was sent to her confirming the transaction; which included automatic renewal information.  On October *, 2017 [redacted] contacted us requesting to cancel the subscription for Radio ID ending n [redacted]; which we processed immediately, leaving a credit of $10.09.  On November **, 2017, at the end of the promotional rate term on Radio ID ending in [redacted], her subscription automatically renewed to a full price package at the cost of $109.28 and an invoice was sent for $101.19 balance after using the $10.09 credit.  On December *, 2017, [redacted] purchased a 12-month promotional rate subscription for Radio ID [redacted] and made a onetime credit card payment for the $68.34.  A Future Deactivation Date (FDD) was set for December *, 2018 to prevent the automatic renewal of her subscription.  On December **, 2017, [redacted] contacted us requesting to cancel the subscription on Radio ID [redacted] and in lieu of cancelation, she accepted a 12- month promotional rate subscription.  She was provided with a service credit of $14.85 to cover the balance for service from her renewal on November **, 2017 to December **, 2017 and a onetime credit card payment was made for the $68.34 balance.   A member of the Corporate Solutions team spoke with [redacted] and informed her that auto renewal is a business practice for SiriusXM.  We want our subscribers to be aware of auto renewal and during transactions subscribers are presented with automatic renewal information and after purchasing, subscribers are sent an email confirming the transaction which includes automatic renewal information.  We offered to place a Future Deactivation Date (FDD) for December **, 2018 to prevent the auto renewal of her subscription on Radio ID [redacted]; which she accepted.  We would like to advise [redacted] that the confirmation cancelation number on Radio ID [redacted] for December *, 2018 is [redacted] and [redacted] on Radio ID [redacted] for December **, 2018.  Should [redacted] have any further questions or concerns, we ask that she contact us utilizing our contact information below.   SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted]’ concerns. If you’d like to contact us regarding this matter, please use the information listed below.      [redacted] Sincerely,   Geraldine R[redacted] Sirius XM Corporate Solutions Team [redacted]

[redacted]   [redacted] [redacted]
* Re: Revdex.com Complaint [redacted] [redacted]   Hello Mediator,   Thank you for contacting SiriusXM on [redacted] behalf.  We regret...

that his experience led to a complaint with your agency.  After researching [redacted] account, it was found that his complaint is regarding a misunderstanding of the available channel content after transferring his Lifetime subscription to a new vehicle.   On June *, 2016, [redacted] transferred his lifetime subscription from radio ID [redacted] (2009 Chrysler 900) to radio ID [redacted] (2015 Chrysler 200).  A credit card payment of $80.25 was applied to his credit card for the transfer fee.  On this date, [redacted] contacted us back regarding not being able to receive the Howard Stern channel; which he states he was advised he would receive upon the transfer to his new vehicle, and he was advised that in order to receive this channel he would need to upgrade to the Premier subscription.  At this time, [redacted] requested for the Lifetime subscription to be canceled; which we processed and a refund of $80.25 was issued back to him.   A member of our Customer Solutions Team reached out to [redacted] to further discuss his complaint.  The channel lineup differences were related to the radio in his new vehicle being on a different platform.  There are different platforms, based on the technology his satellite was built upon.  [redacted] previous vehicle had a Sirius device and was activated with Sirius Select programming, his new vehicle has an XM device and a package upgrade would be required to provide all channels.  We informed [redacted] that we have reinstated his Lifetime Subscription and as a courtesy, we upgraded his subscription from a Select to a Premier at no additional cost.   Should [redacted] have any further questions or concerns, we ask that he contact our Corporate Solutions team, utilizing our contact information below.   SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted] concerns. If you’d like to contact us regarding this matter, please use the information listed below.           [redacted]    Sincerely,   Geraldine R[redacted] Sirius XM Corporate Solutions Team [redacted] (option *)

November **,
2015[redacted]
[redacted]
[redacted]
[redacted]
[redacted]Hello
Mediator,Thank you for contacting Sirius XM on [redacted]’s
behalf.  We regret that her...

recent
experience led to a complaint with your agency.  After researching, it was found that [redacted] complaint relates to
a refund that was issued back to her, but then voided as the check she received
was cancelled and a manual check reissued to [redacted], who purchased the
subscription on December **, 2014.On December **, 2014, [redacted] contacted us to purchase a six month promotional rate subscription on
radio is J20B; which he stated was a gift for his girlfriend.  At this time he updated the account with the
credit card ending in [redacted].  A confirmation
email was sent to [redacted]; which was the
email address on file, on December **, 2014 detailing the terms of the renewal
and advising him of the upcoming credit card charges.  On June **, 2015, the service renewed, per
our terms and conditions in our customer agreement, charging the credit card on
file $102.44.  On this date, [redacted]
contacted us to cancel the subscription and remove the credit card on
file.   Due to the credit card being
removed, the refund of $102.44 was issued via heck number [redacted] on July *, 2015 and sent to the address on file.  On July *, 2015, we received a RevDex.com complaint on behalf of [redacted] as his refund was not
received.  At this time check number [redacted] was voided and a manual replacement check was
reissued to [redacted].A member of our Corporate Customer
Solutions team spoke [redacted] and reviewed her concerns with her.  We requested for her to send a copy of her
banking statement showing it was her card that was charged; which she stated
she could not do as it was a joint account with [redacted]; which no longer
exists.  At this time she requested to
speak to a supervisor and a call back was requested.  We have made several more attempts to reach
out [redacted] and have not received any response to date.  We remain interested in working with [redacted] and ask that she reach out to our Corporate Solutions team.SiriusXM values each customer and is
committed to providing stellar service.  We have taken appropriate measures to resolve [redacted]’s
concerns.  If you’d like to contact us
regarding this matter, please use the information listed below.SIRIUSXM
Radio Inc.
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] Sincerely,Geraldine
R[redacted]SiriusXM
Corporate Solutions Team[redacted]

[redacted]
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[redacted]
[redacted]
[redacted]
[redacted]
*
[redacted]
* Hello Mediator,   Thank you for contacting Sirius XM on [redacted]’s behalf.  We regret that...

her recent experience led to a complaint with your agency.  After researching [redacted]’s account, it was found that her complaint is regarding the automatic renewal of her subscription.  Per the terms and conditions in our Customer Agreement, subscriptions automatically renew at the rates in effect at the time of each renewal, until the subscriber calls us to cancel.  Subscribers are informed of automatic renewal when purchasing their subscription and those subscribers with an annual subscription or higher receive a renewal notice, prior to the renewal of the subscription.   On November **, 2013, [redacted] purchased a 3-year Select audio and Internet Radio subscription.  On November **, 2016, her subscriptions automatically renewed, per the terms and conditions, charging the credit card in file $819.67.  On December **, 2016, her subscription was cancelled at her request and a refund of $795.72 was issued for unused service.   A member of our Corporate Solutions team reached out to [redacted] to further discuss her complaint.  We reviewed the automatic renewal policy and confirmed that her subscription was canceled and we issued a refund for $23.95, as this amount combined with the $795.72 previously refunded reflect the total charge from November **, 2016.  Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below.   SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concerns. If you’d like to contact us regarding this matter, please use the information listed below.  [redacted] Sincerely,   Geraldine R[redacted] Sirius XM Corporate Solutions Team [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I feel these items should be more prominently displayed and communicated to customers.
Sincerely,
[redacted]

[redacted]
*
[redacted]
[redacted]
[redacted]
[redacted]
*
[redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted]s behalf.  We regret that his...

recent experience led to a complaint with your agency.  After researching [redacted]’s account, it was found that his complaint related to a miscommunication regarding a promotional subscription he was offered.  Promotional rate pricing is intended for one-time use.     On June **, 2016, [redacted] ordered a replacement radio and was offered a 6-month promotional rate subscription for this receiver.  An email was generated confirming his transaction, which also included automatic renewal information.  A member of our Corporate Solutions team reached out to [redacted] to further discuss his concerns.  [redacted] requested for call to be reviewed and we advised him that his request was denied as promotional rate pricing is intended for one-time use and will renew at our then current rates, per our terms and conditions.  We offered to provide [redacted] with another 6 month promotion upon his renewal; which he stated he would accept if we issued a refund for the radio that he purchased on June **, 2016.  We informed him that we have a 30 day return policy on equipment and that we would be unable to issue a refund for the receiver as the 30 days have passed.  [redacted] rejected our offer stating he will continue with the Revdex.com complaint.  Our offer to provide [redacted] with an additional 6- month subscription at a promotional rate remains available, should he wish to accept it.  We believe that we have made an appropriate offer to [redacted], addressed his concerns and at this time we consider the complaint resolved.    SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted]s concerns. If you’d like to contact us regarding this matter, please use the information listed below. 
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
 Sincerely, Geraldine R[redacted]Sirius XM Corporate Solutions Team###-###-#### (option *)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 That is another lie. I filed for the paperwork for class action law suit, but when I received the papers they didn't pertain to my case. I never filled out or sent the paper work back to them. The issue I have is different from the class action suit. Sirius sent me the papers but there hasn't been any contact between us regarding the class action suit.I have been receiving Siriusxm signal occasionally since sometime in March when they turned off my signal. The radio they claim us broke works perfectly when they send the signal to my radio.I decided at one point it wasn't worth the fight so I purchased a new radio from them. I stalled it. Called them to have them send the signal to my new radio and they told me that it would be a $75.00 charge to transfer radio signals. I told them no and they told me I wasn't getting the signal without paying the $75.00. They also told me that I only get three radio signal transfer then my lifetime contract was over. So I asked them to send me a copy of the contact I signed with them to show me that all if these charges were in the original contract. They wouldn't send me a copy of the contract. So they have turned the signal if to my radio twice now forcing me to buy a new radio and transfer the signal to the new radio. Next time they decide to turn if f my signal they are going to tell me that I can no longer transfer their signal and that my lifetime contract I signed and paid for us no longer value.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved, providing that this NO longer happens. 
Sincerely,
[redacted]