Barclays Bank Delaware

Review: So my wife [redacted] opened up a Barclay card. On Nov. 18 I made a payment for $1000, Nov. 21 2014 made another payment for $1000, Nov. 23 made.another payment for $2000, all using the Bluebird by American express, a bill paying service. What I did not know is that when I set up the bluebird that I did not input all the account # in, I put in six digits instead of sixteen and did not figure out this till second week of Jan. 2015. So I notice that all my money was not being applied to my balance and called bluebird many times about what's going on with my account. That I keep on having error problems with my account when I try to pay for things and put in many disputes with them and finally figuring out that it was not bluebird but Barclay card. I also had to put in a complaint with bluebird to have them send me the copy's of payments that I sent to Barclay card that has been cashed by Barclay so that I can prove to Barclay card that they have my money not bluebird, so I faxed and sent copy's of the checks that bluebird sent me to Barclay and they said that they received the copy's of checks cashed by them but they only credit the account two of the payment of $1000, A total of $2000 and still waiting on the one payment of $2000 that is left, I received a letter that said they tracked down the payments and that they will be crediting me the rest soon but nothing has happened yet, I been calling them every two weeks for over eight months now and every time I call I have to explain everything over to a manager, and he takes a look a my account and this process takes about hour and a half to two hours each time. Please feel free to give me a call anytime at [redacted]Desired Settlement: Please adjust my account and I would like my refund of balance, since I have little over $1200 left on the account

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 July 15, 2015

[redacted] Re: Barclaycard Arrival MasterCard account ending in 8253

[redacted] I am in receipt of a correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’) from the Revdex.com. I understand your concerns regarding the payments made to your account through your banks bill pay service in December 2014. Please allow me the opportunity to recap the details of our conversation. Our records indicate that three payments totaling $4,000 were made to your account, using your online bill pay service in December 2014. My investigation determined that the payments did not include the full account number. As a result, one of the $1,000 payments applied to your Rewards account ending in 5292 on December 1, 2014. This payment was returned to you through a credit balance refund check on January 14, 2015. The payment of $2,000 correctly applied to your account on December 2, 2014. My investigation confirmed the third payment of $1,000 was placed into a suspense account to be researched. This payment was applied to your account on June 19, 2015. Furthermore, interest charges totaling $784.63 were credited to your account. These adjustments are available for you to view on your May and June 2015 billing statements. I regret any inconvenience that you may have experienced and apologize for the length of time that it has taken to resolve your concerns. Please contact me directly if you have additional questions or concerns. I can be reached at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m., Monday through Friday ET. Sincerely, [redacted]

Review: For the last 5 months, I've receive a deposit of unknown origin. An interesting problem to have, so why complain. It's not my money, and I don't know where it came from. I get nothing but pacifying responses from the company, and receive no resolution. The problem is that this account was closed 10 months ago. The deposits started in March. I've sent many messages to get this corrected, and they did remove the balance once, yet the deposits still show up. Sent 2 emails to the suggested address to solve, and made 2 calls, received one call, and no follow up. I'm trying harder to fix than they are. I feel bad for the account owner that keeps sending in their payment to the wrong account, and I'm sure receiving hefty late fees.Desired Settlement: I want them to 1) resolve the unknown deposits permanently. 2) inform me as to why it's taking so long, and 3) to let me know where the deposits are coming from.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 June 29, 2015 [redacted] RE: Upromise MasterCard account ending 2121 [redacted]

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET, Monday through Friday. Sincerely,[redacted]

Review: We have a Barclaycard, in which we are the best payment makers ever. We haven't used the card except to pay it off in the past 8 months. We were away on vacation, not even in the state, and when we came home we found 4 fraudulent charges on the card. This was in July, 2015. I immediately called the company and told them. Our cards are not lost or stolen. Whoever made these charges did not use our cards. We were informed that one charge was for $1.00 and one was for $2.00. The other 2 charges were for over $200.00 each. Obviously, we would never use a card for $1.00. I've been making $1000.00 payments in order to pay off this card, they should have called me immediately when they saw a $1.00 charge, that is ridiculous. Theses charges were made at a Walmart and a Rite AId. That is what the company told us. We closed the account and forfeited any rewards because we were very upset that this company let the charges go through without our signatures. They said they would get the invoices from these companies and send it to their fraud department and take care of it. Well 2 months later and we are still getting bills for the 4 fraudulent charges. We tried calling, and get a run a round.Desired Settlement: Have these fraudulent charges removed immediately.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 September 21, 2015 [redacted] RE: Barclaycard MasterCard account ending in 7538 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely,[redacted]

Consumer

Response:

Review: Hi,

1) I got very bad service from managers when I call. One just closed my account but refused to refund me the annual fee.

2) There is an unacceptable error made on my account, which made me worry about information security and identity fraud issues. I had to spend 1 hr on the phone with a manager only to be told that they sent me the letter by error. That letter is not for my account. The Case number is [redacted] and letter dated 8/28/2015. This is totally the Barclay Bank's fault.

3) I was very busy with cross country relocations and I wanted to close my account when the annual fee was charged. However I could not do that because I got to find the time to call in and clarify about the letter, which indicated serious fraud at that time; but later foundly out to be an error purely from Barclays.

4) When they mandatory changed my us airway card to aa aviator card, they didn't give me an option to close the account then to avoid the annual fee. I never paid annual fee on the old card, and this being a new card should have at least the promotional annual fee waiver.

5) Also, they failed to help me with a dispute that another bank could easily win. I was waiting for that dispute result, which was end of August, so since then its has only been half a month, well within the 60 day period that the annual fee is refundable. ALSO, for this simple dispute, Barclay even opened 2 cases, which is misleading and simply wrong.

I never got this kind of stupid errors and messy transition before all my life and for this, Barclay should take out of the annual charge AT THE VERY LEAST. This is the only thing I'm requesting. I feel I've been very reasonable and paid of any other balances already.Desired Settlement: $89 ANNUAL FEE.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885October 27, 2015[redacted]RE: AAdvatange Aviator Red World MasterCard account ending in 3505

[redacted]Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond. We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.Sincerely,[redacted]

I am so OVER using Barlcaycard for revolving credit purposes.

I had a Travelocity American Express with a fairly large credit line- took advantage of a 0% offer. During that time, they tried to decrease my credit line (FICO was in 700 range still- NO DEFAULTS EVER) I persuaded them to reinstate my credit line.

After paying off almost $10,000 IN FULL with them over 9 months, I closed that account and opened an Arrival World Mastercard with almost $13000 limit. Used this card for a few months with a balance to take advantage of 0%, then they decreased the line on that one. I asked them to reinstate it. This time, they refused. My credit score has not changed, income six figures and more than enough assets to cover my balance.

Barclay's is one of the most rediculous banks, EVER. They micromanage like a mother, which can actually be detrimental when you have customers that ALWAYS PAY! like ME!

I went ahead and closed my Arrival card and paid several thousand dollars towards it.

You would think that if a customer has a greater than 8 year history of charging and paying tens of thousands of $$$$ back, that they are a good risk..

I was literally told by one of their seriously stupid "Credit Analysts" that they can't consider the high level of debt I've paid off in the past year or so.

THAT"S WHAT A CREDIT HISTORY IS THERE FOR!!!!!??????? lol

not with Barclay's. Almost seem like [redacted] used to be.

My $30k cl with Amex and $30k cl with Chase will be sufficient. [redacted] Barclaycard.

Review: When I got the card it was through Apple as part of a way to purchase a computer. Interest charges were collected without my knowledge despite regular payments. When I called to ask why and complain it was explained that the deal had expired (without notification) after some back and forth the charges were wiped with apologies and the customer service rep. help me to "upgrade my card" with the understanding that these interest charges would not happen again. These charges began happening again. When I call again I was told that any non Apple purchase would be charged interest, something that had not been explained previously. When I told the representative all this, I was told that there was nothing to be done and that I would just keep being charged and that it was not there fault that I was not told. I feel that I was misinformed about the nature of the credit card, and then not informed about the interest charges on two occasions, then mislead about how the new "upgrade" would work. Because there is a pattern of charging interest after saying that they won't I am greatly concerned that this practice will continue.Desired Settlement: I would like the interest charges to be refunded and Barclay Card to make it a policy to explain Clearly such charges to other clients in the future and notify clients before they are charged.

Business

Response:

P.O. Box 8885

Review: I had some difficulty paying the least due on my Visa account and spoke with this company. IN February. The representative offered a program to reduce the payment for three months and said that I would not get any more calls on the matter. Since that time I have had calls every month form this company stating that I was past due. When questioned them about my February conversation with a representative they would say that it was not in the records untill I insisted that they check. I finally got written conformation on this issue on March 31,2014. But in April and May I still got a call. I have been making the payments that we agreed on every month. I do not like this. I have been working on the problem. We, my husband and I have had finance difficults since his layoff in 2008. And not till April 28, 2014 did he finally got a full time job. I feel tha Barclay's has beed harassing me and it needs to stop. If I could fully pay them off I would and close the account permantly. I did cut up the card. Is there any way to make them stop?Desired Settlement: I want the harassing phne calls to stop or I will seek legal action.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

June 3, 2014

RE: BJ’s Visa account ending 9215

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: Barclay bank has a account started in my name for a priceline company? I have not nor want a card from them. they claim on transunion I owe 239.00 I have not requested nor want credit from barclayDesired Settlement: take off my credit report at transunion asap

I am in the process of purchasing a car and this is how I found out barclay mared my credit so my % rate would be high. no other issues. no other wants to mar barclays Revdex.com report just want this fixed.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 August 10, 2015 [redacted] RE: Barclaycard Financing Visa account ending 1189 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8 a.m. to 8 p.m. ET Monday through Friday. Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. If the mail said to be coming to me showing the error/fraudulant clam is erased from my credit report. then yes.

Review: My account was sold from Barclays Bank to [redacted]. I resolved the account through [redacted] however Barclays does not acknowledge that they sent the account to [redacted] and will not adjust the account to show that it was resolved. The account is still showing as an active charge-off with Barclays on my credit report. My employer has reviewed my credit report and is requesting this issue be resolved. I have spoken to several Barclay representatives and they are unwilling to assist with this situation.Desired Settlement: Report that the account was closed with Barclays and sold to [redacted] and acknowledge that the account has been satisified through [redacted] Barclay's sold the debt to [redacted] and they need to report as such.

Business

Response:

September 4, 2013

RE: Juniper MasterCard account ending [redacted]

We are in receipt of correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’) from the Revdex.com of Delaware. We understand your concerns regarding the reporting of above referenced account on your credit report and would like to take this opportunity to respond accordingly.

We regret any inconvenience you may have experienced while attempting to resolve this matter and would first like to confirm we have sent an update to the consumer reporting agencies to report the account as charged-off and settled for less than the account balance. Please allow up to 30 days for the consumer reporting agencies to update your credit report.

Our records show that after your account was charged off in December 2008, it was sold to [redacted]. Further research concludes the account was settled for an amount less than the full balance in September 2011. [redacted] has confirmed they are reporting the account as paid.

[redacted] we hope we have resolved all your concerns. Should you have additional questions, please feel free to contact me directly at [redacted]. My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

Review: I req a credit limit increase and addtl card but was denied applied for one two days before receiving approval for the credit card I received. I talked to 3 reps that day in red to increase and was given information that it won't pull credit again. I got a call at 8:22pm from credit dept saying credit limit increase was denied and they were closing my acct due to risk because of inquiries the past two days on credit report. Which were fraudulent and I did not know anything about. I am trying to buy a house and closing my report is my helping me and I shouldn't be held responsible for fraudulent activity on my credit report.Desired Settlement: Reopen my card!!

Business

Response:

P.O. Box 8885

Review: Bar clay Card do to lastest research have added and removed a payment of 61.50 I made 10/03/13. Statement states my next payment is 11/8/13 when my next payment should be 1/8/13 according to the four payments made. I will have to do further research to find out if Bar Clay Card failed to apply any other payments I made. At this time (to my current knowledge I should owe 1,780.77 ([redacted] sent a check this week in the amount of 61.50).Desired Settlement: Apply payments timely and correct due dates to prevent late fees. I pay my bills early because I never know ( just like last week me being on furlough). I have sent faxes, emails, and phone calls to Bar Clay without success.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

October 25, 2013

RE: Barclaycard Financing Visa account ending [redacted]

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry and are pleased to have been able to assist you with the matter. Under separate cover and on October 25, 2013, we sent you a detailed response of the investigation and actions taken to bring positive closure to this situation.

It is our goal to provide exceptional service and it is our hope we have met your expectations. If you have additional questions, please contact me directly. I can be reached by calling [redacted] between the hours of 8:00 a.m. and 5:00 p.m., ET, Monday through Friday.

[redacted], we hope this information clarifies matters for you. If you have any questions or concerns please contact me directly at [redacted]. My office hours are 8:00 a.m. to 5:00 p.m., ET, Monday through Friday.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Review: GOT A VISA CARD LATE LAST YEAR. JUST RECENTLY NOTICED A

GOT A VISA CREDIT CARD LATE LAST YEAR. JUST REALIZED I WAS BEING BILLED $10.00 A MONTH FOR A PURCHASE. I HAVE NOT USED THE CARD IN 4 MONTHS. CALLED THEM ON IT AND WAS TOLD YHE CHARGE WAS FOR A MOBILE PHONE PURCHASED AT WALMART. CALLED WALMART COULD NOT EXPLAIN CHARGES. REFERED ME TO STRAIGHT TALK. CALLED THEM THEY COULD NOT EXPLAIN CHARGES. THE CHARGES APPEAR TO HAVE STARTED THE MINUTE I GOT THE CARD. NO ONE WANTS TO HELPDesired Settlement: REFUND ALL SUCH CHARGES TO THE VISA ACCOUNT

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

December 30, 2013

RE: Barclaycard Rewards MasterCard account ending [redacted]

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry and are pleased to have been able to assist you with the matter. Under separate cover and on December 30, 2013, we sent you a detailed response of the investigation and actions taken to bring positive closure to this situation.

It is our goal to provide exceptional service and it is our hope we have met your expectations.

If you have not received the detailed response or have additional questions, please contact our office. It is our pleasure to have been of service.

Review: I am deaf customer. I have applied for a credit card with the bank, and after being denied online I called the banks credit dept to have me reconsidered for my credit card application, credit agent advised me that he will look into what he can do for me. Before putting me on hold I asked him if this will result in an additional credit inquiry/hard inquiry and the agents answer was "No", but rather he will review all current files and reports. After a brief hold agent comes back on the phone line and advises me that after his review of the reports he will be able to approve me for the application. A few days later I received a letter from Barclaycard bank stating that they have pulled my Experian and transunion credit report resulting in another hard inquiry TWICE on my credit report. To my disappointment after being told by the banks credit agent that he will not need to pull my credit report again, that they did actually go ahead and pull my report again. So I went ahead and called the bank again, the agent seemed very nice and helpful and after a brief hold he came back on the phone line and apologized for pulling the report and he told me that he will need to ask me some questions so he can fill a special form that he will submit to Experian and trasunion to have the inquiry removed from my report, and he told me it should reflect on my report within 30 days. A few weeks later I called Barclays to follow up and the agent advised me that they have just gotten a response from [redacted] that the inquiry will be removed. Another few day’s passes and I get a letter in the mail from Barclays that after a review on the story they have decided not to have the inquiry removed, case closed. So to my great disappointment I called the back again. This time I was transferred to the manager of the credit dept right away, and after I tell her the whole story (as written above) she told me that a investigation has been made and they have decided in the end not to remove the inquiry. Trying to get an explanation of what’s going on, the manager would not give me any details, rather was very rude to me and repeat herself that there is nothing she can do for me and the case is closed. She told me that I can mail the president of the bank if I want, and that came as a insult to me. So I understand that I have authorized the bank to pull my credit report when I applied online in the first place for the credit card, but not the second time when I was told out right that there will not be an additional credit pull. They told me that they will have it removed. They verified with me that the case has been accepted by [redacted] and it would be removed any day. And then this rude manager comes on the phone and would not listen to me rather push me away while not willing to give me a explanation. What I want is the Barclaycard bank to remove the hard inquiry that has resulted on my credit report on a credit pull that I have not authorized. Thank you

This company have no friendly with deaf customers and have not accept my relay call through realy service.Desired Settlement: I would like them to remove hard inquiry on my Experian and Transuinon and request a closed account immediately. Also I would like them to remove account on my credit report.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

January 14, 2014

Re: Barclaycard Financing Visa Account ending in [redacted]

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry and are pleased to have been able to assist you with the matter. Under separate cover, we sent you a detailed response of the investigation and actions taken to bring positive closure to this situation. Please allow 7-10 days for that response to be received through the mail.

It is our goal to provide exceptional service and it is our hope we have met your expectations.

If you have not received the detailed response or have additional questions, please contact our office. It is our pleasure to have been of service.

Review: I had terminated my credit card with Barclays a few months ago, but accidentally paid a $7500 credit card bill (owed to a different bank) to this account on Feb 10. I immediately notified them that the mistake was done and they opened up a case to return the money, but informed me that it would take 7 to 10 days to return the money. 15 days later, I called them and was notified that they couldn't return the money, so they did NOTHING. They opened a new case, but informed me that it might take them up to 30 days to return my money.

I was told that they could only issue me a paper check. They could not electronically send me the money.

The new case number is [redacted] The original case number is [redacted]Desired Settlement: I would like them to wire the money into my checking account immediately since they accepted my mis-directed payment to a dead account immediately.

Business

Response:

P.O. Box 8885

Review: I have an unsecured credit card with Barclay, and it has been maintained as an excellent account for many years. Normally I maintain a high utilization on the card, and Barclay raised my initial credit limit of $500 to about $3000 over the course of several years. I pay on time almost always, and normally more than the minimum amount. Barclay determines the credit limit by actively polling and monitoring a user's credit rating.

Recently, I accidentally paid the entire balance and had enough money in my checking to cover it. Several problems came to light which are anti-consumer and weigh heavily against Barclay's business practices:

1) Barclay, which purports to monitor an account for unusual activity, did not flag this payment as unusual though I had never paid such a large balance. Mistakes do happen, and people can accidentally send funds needed for mortgage and other critical bills to Barclay.

2) When Barclay receives the payment, it holds the cash and does not immediately apply it to the credit card balance - paying any amount does not allow you to use the available credit for several days when it should be immediate as Barclays has received the funds. If a mistaken paid-in-full payment was made, a user cannot use the credit to pay critical bills that the funds were otherwise earmarked for.

3) As soon as Barclays unlocks the account, it lowers the credit limit. While it took years for me to go from $500 to ~$3000, it took less than 24 hours to go back down to $500 even though the account was always paid and kept current, and no payments were EVER missed.

4) This practice of eliminating credit that was granted for years and never in any default, severely impacts user credit ratings!!! If Barclays had kept the pre-existing limit, then having paid the card balance in full would show zero % utilization on this card and a high available credit. Instead their practices result in a double-negative by reducing available credit as well as leaving the utilization unchanged in spite of receiving a total or almost-total payoff of the balance.

Barclay benefitted from artificially inflating consumer credit limits, encouraging the use of their cards and generating interest payments and when the opportunity presents itself, Barclay will eliminate all prior credit extended any time a large payoff is received, even if an account has been perfectly maintained.

Barclay took the full balance payment without double-verifying that the consumer wasn't making a mistake, then further punishes the consumer by immediately lowering available credit so that high utilization rates are maintained. This severely impacts credit scores and does nothing to reward good consumer behavior of responsible bill payment.

These things are not industry standard -- no other credit issuing companies lower credit limits like Barclay does. And Barclay does not inform nor advertise to consumers that this is their standard business practice.Desired Settlement: I request an immediate restoration to my former credit limit of the last several years, and an apology for rewarding an excellent payment history with punishment. In lieu of that, Barclays can refund all the interest obtained from an artificially high limit that was obviously not the limit they really wanted me to have.

The earnings from the interest should go to any of the other 11 credit cards I own, where not a single company has lowered my credit limit unlike Barclays.

Business

Response:

P.O. Box 8885

Review: I was baited to apply for the Barclaycard Frontier MasterCard at an airport while waiting for a connecting flight in 2007, with the promise that I would instantly receive enough frequent flyer miles to use for 2 round-trip tickets within the U.S.

According to Frontier Airlines, Barclaycard failed to submit the appropriate frequent flyer miles to my account. After using my card all these years, I currently have enough for only 1 round trip ticket.

I've contacted Barclaycard several times and they tell me they have no records past 12 months.

They clearly have not honored their word, as the 2 round-trip tickets were the only reason for signing up in the first place. I thought I'd have enough for 4 tickets by now.

Barclaycard has been charging us $49/year since 2007.Desired Settlement: I would like a full refund of the $49 per year since 2007, or 4 first class round trip airfares to the destination of my choice. Either of those options would be satisfactory to me under the circumstances.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

June 10, 2014

RE: Frontier MasterCard account ending in 7495

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

Review: I'm a Barclays Cardholder and filed a dispute regarding a purchase I made where a product was defective since the Merchant was unhelpful. I was notified by Barclays that my dispute was closed in favor of the merchant. The reason given was the merchant told them they have a return policy which prohibits the return I wanted to make.On June 14, 2014 at approximately 1:20pm I spoke with Angela of Barclays Dispute Department who explained this to me but she also put me on hold and review the merchants return policy herself and acknowledged that their return policy does not say I cannot return a defective item and does not prohibit the return of the item I purchased and basically agreed that the decision finding in the merchants favor was incorrect.She said she would note the account with her finding but she could not reopen the case herself.Desired Settlement: I would like Barclays to find in my favor since they incorrectly found in the merchants favor and also follow properly Visa's Dispute Guidelines which clearly show that I should have won the dispute.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

August 8, 2014

RE: Barclaycard Financing Visa account ending 5769

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

Review: I have applied for a Barclays Arrival Plus credit card. I was undecided between [redacted] and Barclays travel cards and finally decided on Barclays. I am travelling in Septamber and wanted to buy plane tickets and everything now on the card, and why I applied for the card last week. I was told to call card services at 1-866-[redacted]. I spoke to [redacted] employee[redacted]. She was rude to me from the outset. I tried to explain to her that as a student I have moved a lot, and just moved in the last 6 months. I tried to communicate with her about it and she called me suspicious, giving me a sharp attitude. As I have no idea of what address she could be inquiring about, I tried to give her others but she just told me no, and to punish me she demanded that I send her my social security card, drivers license, and a utility statement. I told her that my rent included utilities and that I wouldn't be able to send that in, and after taking more abusive overtones from her, I asked to speak to her manager, who she told me did not want to speak to me, named [redacted]. I was told that after sending in my information, it could take 3 weeks to look at and 3 more weeks to process, by which time the airplane ticket prices will have jumped tremendously and defeats the purpose of my application. I certainly don't feel comfortable sending in my most sensitive information with a company that employs thugs who treat customers like me in such a poor manner, and I was told that because she made a formal request for this information, I cannot ask to withdraw my application until I send it all in. I was also told that in order to remove the inquiry from my credit statement, I would have to "take that up with the credit agencies." I really don't want to be pressured into having to do anything and am highly uncomfortable dealing with Barclays now.Desired Settlement: In the best case scenario my desired outcome would be to 1) just approve my application and send me the card as soon as possible to book my flights, or 2) withdraw my application without bullying me into sending them my social security card, drivers license, and non-existent utility bill, as well as take the inquiry off of my credit statement and investigate [redacted] customer service relations and the manager who "didn't want to talk to me."

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

July 8, 2014

RE: Application for Barclaycard Arrival account

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

Review: March 2014 I was fraudulently charged 3200.00 on my card by [redacted]. did the dispute team help me? No. It took me about 4 months after calling every day ten times a day until I landed in the hospital due to the stress it caused on my traumatic brain injury .I am disabled and worked harder than any single one of your reps I spoke with to get those charges off of my card. [redacted] credited my account not barclay why because barclay told me they dont have a phoneven number for [redacted] after July 24 when I called to findo all 3200.00 of those charges were back on my account and my account had been forced closed as they proceeds to yell at me and tell me I called earlier. So I am now a victim of identity theft. They asked me for a claim number from march. They proceeded to transfer me from rep to rep the tears just rolled down my cheeks as I was on vacation so they told me I had to have the account subpoena because whomever called not only did they not know my mom's maiden name or last four of my social but they left a phone number so I mailed them a police report along with practically my first born and they stated the charges would have to be reopened again as I cried more because they did nothing . I am now looking at a bill asking for 4 times the minimum payment 4 times the charges on there with a CLOSED ACCOUNT stamped on it and a nightmare of a credit report I am not held responsible for this bill. I was about done paying this off. [redacted] is still looking into this as it seems as though it is coming from barclay not [redacted]. So these charges need to show a zero. I am done doing there work and not paying for the first time ever on a bill that we used fraudulently. The credit bureau are aware the authorities the general attorneys office and every other place I had to inform of this identity theft there are a ton of other charges I have disputed and they never took the charges. Off ever. So to Me I have no balance or liability with your company anymoreDesired Settlement: A zero balance and a letter stating the account has a zero balance mailed to me please.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

October 7, 2014

RE: Barclaycard Financing Visa ending in 0552

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.

Review: They changed my address, so their mailings to me were being returned to them. The bills I had on auto payments were stopped by the card, because they had my address wrong. I have lived at the original application address for 10 years now. I updated my address to the same exact address in July. I have had the card for 2 years, had auto payments set up from the beginnings of the card. I was never late with a payment, never payed a minimum payment. That includes a six month stay in the Seattle VA hospital having a leg amputated. When I called to find out where/when the new card would be sent. I was told they sent a letter of explanation of why I would not be getting a new card. Which I never received and was told several times they would request a copy of the letter to be sent to me. I was told yesterday (9-22) that no letter was ever sent, because they don't have or send letters. Everyone I talked too told me that usage and payment records are in good standings and had no idea why a new card is being sent.Desired Settlement: New card and the ding on my credit score restored. An explanation in writing would also be nice.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

October 28, 2014

RE: Wyndham Rewards Visa account ending 4458

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.