Barclays Bank Delaware

Review: On August 28, 2013 Barclays Bank pulled a hard copy of my credit report without my authorization. I contacted them both by telephone and FAX. They claim they did not pull my credit, I provided them with the Transunion report showing they did in fact pull a hard copy of my report.

I have tried several time to speak with them but they refuse to acknowledge my complaint and concern about the impact their inquiry and potential credit they have extended to someone committing fraud.Desired Settlement: I want them to retract the credit inquiry they made on August 28, 2013, close any account opened and remove all my personal data from their system and any affiliates system. I want my credit file and score restored and a letter confirming they are committing fraud using my personal information without my consent.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

September 23, 2013

RE: application for a Barclaycard Financing Visa

We are in receipt of correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’) by the Revdex.com. We understand your concerns regarding the recent inquiry shown on your credit report and would like the opportunity to respond accordingly.

I appreciate your taking the time to speak with me on September 11, 2013. During our conversation, it was confirmed that we have processed a request to remove the inquiry from your credit report. As a reminder, it may take up to 30 days for the inquiry to be deleted. Your request for additional information to file a police report will be sent under separate cover.

If you have not done so already, you may want to consider contacting the three major consumer reporting agencies to request a fraud alert be placed on your credit report. A fraud alert is a notice added to your credit report that alerts creditors that you may be a victim of fraud, including identity theft and requires creditors using the report to take certain steps to verify your identity prior to establishing any new credit accounts in your name. The three major consumer reporting agencies work together so that when you request an alert through one of the agencies, your alert request is sent to the other two agencies automatically. You can obtain additional information on requesting a fraud alert by contacting one of the three consumer reporting agencies below:

Equifax: www.equifax.com 800-685-1111

Experian: www.experian.com 888-EXPERIAN (397-3742)

Trans Union: www.transunion.com 800-888-4213

If you have any questions or concerns regarding this matter, please contact me. I can be reached at the address listed at the heading of this letter or calling [redacted] My office hours are 8:00 a.m. to 5:00 p.m., ET, Monday through Friday.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I sent a payment of $1,on 5/via USPS priority mail expressI purchased to two money orders from the Postal Service (and 1000) The payment arrived as scheduled to the overnight address on Monday 5/One payment of $was applied the next dayHowever, the second money order for $1,has been placed on hold until 5/I have spoken to customer service twice with no solutionA manager was to call me today to discuss this matter but as of yet, I have not received a callI used USPS money orders not a personal checkThe payment options located on the back of the statement does state that if a personal check is used, then a hold would be placed for daysHowever, I did not use a check, it was a money orderI do not think that USPS money orders can be heldThey are FDIC insured and are guaranteedI am paying for our family's vacation with this cardThat is why I sent such a large paymentI have sent payoffs to other companies and have never experienced this type of procedure before.Desired Settlement: Lift the hold on the money order for $1,and apply it to my account by 5/
Business
Response:
P.OBox
Wilmington, DE 19899-
May 19,
Re: Barclaycard Rewards MasterCard Account ending in
Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of DelawareTo ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond
We have fully investigated your inquiryUnder separate cover, we sent you a detailed response of the investigation and any actions we may have takenPlease allow 7-days for that response to be received through the mail
If you do not receive the detailed response or have additional questions, please contact our office at [redacted]My office hours are normally 9:a.mto 6:p.mET Monday through Friday
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me

Review: I have a US Airways Dividend Miles account. My miles were expiring, but I received a letter stating that if I signed up for a Barclays Mastercard I could retain my previous miles PLUS be eligible for 30,000 bonus miles after my first purchase with this card. So I signed up for this credit card and received my first statement, but I only received the miles for my purchases made, and NOT the 30,000 bonus miles I should have been awarded after my first purchase. The materials, terms and conditions specifically stated that I would be eligible for these 30,000 bonus miles.Desired Settlement: I want the 30,000 bonus miles from Barclay Card applied to my US Airways account

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

May 13, 2014

RE: US Airways MasterCard account ending in 4394

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: There was a inquiry made on my credit on 6/11/2013 that I did not authorize. Can this please be removed?Desired Settlement: remove unauthorized inquiry made on 6/11/2013

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

June 23, 2014

RE: Credit Card Inquiries

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

Consumer

Response:

Thank you

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: We ended up being involved in a fractional real estate scam in Cabo San Lucas, Mexico. We found out about the scam 4 business days after signing a contract with Cabo Viejo on June 20, ’14. The morning of June 26, ’14 we sent multiple emails cancelling our contract within our consumer rights of Mexican law, Profeco, Article 56. We called Barclaycard the night of June 25, ’14 to cancel the RCI MasterCard card as a Fraudulent Credit Card, as we were told to do by the customer service agent. The customer service agent closed it and then assured us all was well. 2 months later, [redacted] from the Investigations Department at Barclaycard, called [redacted] and informed her that since she signed a receipt, that she is liable to pay the charges. We then tried to file a complaint with MasterCard and told that they would take over the dispute, even filling out forms with them. 3 weeks later when we called to check on the dispute, we were told we were given false information (even though I was talking to the original man who helped me out) and that they can protect us for the future but because of the type of card MasterCard wasn’t help to help us with the money charged on our “new” card. We’d like to add that when we flew back to the U.S. on June 28, ’14, [redacted] had a voicemail from Barclaycard asking if he opened a credit card. He called back and found out that on June 21, ’14, Cabo Viejo/Signature Integrated Travel Systems (office is in Atlanta, Georgia) had attempted to open a credit card in his name and max it out as well at $9,400.00 . As far as we know, this was closed successfully as a fraudulent credit card. To us, this helps our case to prove that the business charging the card is attempting criminal activity and is fraudulent. The card was also opened up with an inaccurate name, one that [redacted] has never been known as, Melisaa A Fuhrmann. We have made several unsuccessful attempts with Barclaycard/Barclay’s Bank Delaware, to protect our rights against fraud and scam attempts. We have not received any communication with Cabo Viejo/Signature Integrated Travel Systems, no membership username and password, no paperwork to “buy our timeshare”, or a bill for the $5,700 that they were to finance. It wasn’t until October 11 & 12, ’14 when [redacted] of Signature Integrated Travel Systems returned our phone call. He said that they never received any communication to cancel the contract. So we emailed him the letters. He then called back the next day and said that in order to fight the contract, because it had been activated, that it would be cheaper for us to just pay the balance rather then getting an attorney that would then need to fly to Cabo San Lucas! Please help us with getting the credit card company to go after the money. We cancelled our contract within our legal rights and deserve to have the credit card closed without owing money.Desired Settlement: I believe this credit card opened in a name I have never been known as, [redacted], should be closed as a Fraudulent Credit Card. The company that charged the money is run by a scam. I cancelled within my rights according to Mexican Law (PROFECO Article 56) and have not received any services or product. I should not be liable for any money charged on the RCI MasterCard in the name of [redacted].

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 January 13, 2015 [redacted] RE: RCI Elite Rewards MasterCard account ending 7559 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET, Monday through Friday. Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. I appreciate [redacted]'s hard work on this matter.

Review: I have contacted the customer service team for Barclay Credit Card several times and I'm just getting the run around. My credit account has been paid in full and my but my credit report does not reflect the $0 balance yet. No one is trying to help me solve this issue.Desired Settlement: I want my credit report updated to show the correct balance which is $0.00.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 July 30, 2015 [redacted] RE: Barclaycard Visa with Apple Rewards account ending 7108 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET, Monday through Friday. Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: I have been a loyal, on-time payer of Juniper for several years. All of a sudden this year, twice in the last 4 months, I have been "late" according to them. I managed to get the first late fee removed. I mailed my payment well before the due date. From where I live, it takes about 2 to 3 days to reach Philadelphia. When it had not appeared in my bank transactions (which I check every day), I became concerned and called. The representative was rude to me and unconcerned about the whereabouts of my payment. Funny, though, other payments I sent off the very same day as that one (and one even further away)cleared my account in 3 business days. Funny, yet again, was that my payment suddenly appeared and was credited to my account a couple of days after I had spoken with the representative. (I called late on a Friday.)It appears to me that one of the following occurs: the payment is not recorded immediately so that they can claim it is "late"; it is misdirected and doesn't reach the proper desk on time; the postmark is not checked to see if in fact the post office sent it to some odd place before reaching them; or the trips to retrieve the mail for the day are delayed.I am on a limited income. A $37.00 "late fee" is ridiculous! I feel that I am being discriminated against. The fact that the CSR was rude to me and the "sudden" appearance of my payment make it dubious indeed.I plan to close this account as soon as I have the funds, but I will subtract the $37.00 from my total if they don't remove it. I will also go to online paying and we'll see if I get charged a late fee then. I have taken positive measures in the last several years to bolster my credit rating and companies like this come along and create problems for us decent folk. I don't know where the CSR I spoke with is located, but I receive my statement from Wilmington, DE (zip 19899 with a 8802 locator) and I send my payment to Philadelphia (zip 19101 with a 3337 locator).Thank you.Desired Settlement: Bill adjustment of the $37.00

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 July 30, 2015 [redacted] RE: Juniper MasterCard account ending in 3676 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. My office hours are 8 a.m. to 5 p.m. PT Monday through Friday. Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and will not make a satisfactory acceptance until I hear from them, apparently via mail. When that occurs, I will let you know my response.

Review: Account [redacted]When I flied US Airways early last year, a flight attendant handed me US Airways Premier World MasterCard flyer . In my mind, the flyer hand pretty good offer for me, for $89 I would have a great MasterCard that offers price protection, I would be able to accumulate 40K miles, and I would also have annual companion ticket good for up to 2 companion tickets at $99 each. None of each actually happened to be true. The MasterCard doesnt offer price protection, I never received companion ticket, and all my mileage was taken away without a warning.Sometime around May, 2013 I purchased 2 theater tickets through WorkingAdvantage.com website. The tickets were supposed to be orchestra or lower mezzanine tickets. When I received the tickets, I noticed right away that the tickets were for upper mezzanine and the face value of the ticket was twice less the amount I paid. When I called WorkingAdantage to complain they told me since their website said the tickets were not refundable, they would not accept the return. Soon after, I mailed the tickets back to WorkingAdvantage and I called Barclays MasterCard and asked them to open a dispute with the company on my behalf. On June 18, 2013, Barclays rep called me back and said there was nothing the MasterCard can do, and it was completely my fault that I overpaid for these tickets. At that point I realized that the company doesnt offer any price protection and I asked the rep to close my account. The Barclays rep transferred me to another person, and without any questions my account was closed within the next 5 minutes. Nobody told me that if I close my account I would lose both $89 and accumulated 30K+ mileage.Today, I was trying to book a fligh with US Airways again and I went to check my mileage. To my big surprise all my 30K+ miles, accumulated during 4 months with US Airways Premier World MasterCard, were gone, but my $89 were never returned to me. I called Barclays bank again. First person, who I spoke with [redacted], was completely incompetent. She tried to convince me that my mileage was removed because I had a contract with Barclays that said that I need to spend $750 per month in order to maintain a balance, which is not true at all. Her supervisor Simon tried to find a recording of me closing my MasterCard account when a disclosure, explaining all details, was supposed to be read to me. Since he couldnt find the recording he advised me to fax a letter to Customer Care Correspondence, and explain them what happened.Desired Settlement: refund $89 and all accumulated through purchases miles

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

January 15, 2014

RE: US Airways MasterCard ending 7101

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry and are pleased to have been able to assist you with the matter. Under separate cover, we sent you a detailed response of the investigation and actions taken to bring positive closure to this situation. Please allow 7-10 days for that response to be received.

It is our goal to provide exceptional service and it is our hope we have met your expectations.

If you do not received the detailed response or have additional questions, please contact our office. It is our pleasure to have been of service.

Review: The credit card company debited my payment out of my account twice. Which came to a little over $400.00, it also overdrew my account by $55.00 and I was charged a $30.00 overdraft fee. When I called Barclays and told them the manager said she would expedite the process, but it would be 7-10 days. I explained because of a car wreck I couldn't cover it, I'm only working a few hours a week. 12 days later the money hasn't been returned to my account. I called Barclay's back and now they tell me they have up to 30 days to resolve the issue, I again explained my plight but they refuse to do anything about it. I feel like my money is being held hostage! I hope you can help me resolve this issue. Thank-you.Desired Settlement: As soon as possible

Business

Response:

P.O. Box 8885

Review: Remove from mailing list. Solicitation received from [redacted]. I don't do business with solicitors in any way, shape, or form.Desired Settlement: Stop contacting me in any way, shape, or form. I don't do business with solicitors.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

June 5, 2014

Re: Marketing Solicitations from Barclays Bank Delaware

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

Review: I recently received a copy of my from the three major credit bureau [redacted]) credit report. The credit report showed on 09/01/2014 and 08/27/2014 a credit inquiry by BARCLAYS BANK DELAWARE that I do not recall authorizing. A credit inquiry by your company that I do not recall authorizing. I understand that you shouldn't be allowed to put an inquiry on my file unless I have authorized itDesired Settlement: Please have this inquiry removed from my credit file ASAP because it is making it very difficult for me to acquire credit and it reduce my credit score by multiple points. I did not authorized or grant permission for the inquiry with your company

. Please removed ASAP

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

September 24, 2014

RE: Inquiry from Barclays Bank Delaware

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.

Review: On November 29, 2014 I applied for the US Airways® Premier World MasterCard while flying back home from vacation. I was not really explained any of the benefits of the card, nor that is has an $89 annual fee. I was approved and I received the card on December 8, 2014. I called Barclay Bank (number on the back of the card) and told them I did not know the card had a fee. I was not explained the benefits of the card, nor was I told that I was being downgraded to a different card. The representative just said I will have all of the same benefits with the new card (Barclaycard Arrival MasterCard) as with US Airways® Premier World MasterCard. When my daughter came home on December 17, 2014 I told her what had happened and with her we called Barclaycard Arrival Mastercard customer service to change the card back to US Airways® Premier World MasterCard, because in reality I was mislead by the representative and the two cards do not have the same, nor similar, benefits. We spoke to one representative and he told us that the change that occurred was in fact a downgrade, and that he was not sure how to handle the request so he transferred us to another department. We were transferred to department to open a new account, and spoke to [redacted]. When I explained the issue for a second time, I was transferred to another representative in customer service, [redacted], who stated that there is nothing that she could do aside from filing a complaint form and someone might call me back- she filed a complaint with Barclay [redacted] remained on hold to see what the resolution would be. At which point [redacted] suggested that for me to apply for US Airways® Premier World MasterCard again and that most likely I will instantly know if I will be approved. Reluctantly I reapplied and [redacted] told me that I was not approved instantly and that explanation will be mailed to me within 30-days.Desired Settlement: I would like a re-installation of the original card that I applied for US Airways® Premier World MasterCard and an apology for the hassle this has caused me because the representatives do not fully explain matters to consumers.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 February 11, 2015 [redacted] RE: Barclaycard Arrival MasterCard account ending in 4791 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8 a.m. to 8 p.m. ET Monday through Friday. Sincerely,

Review: A recent review of my credit report I noticed a Barclay card reporting on it and this card is not mines.

I complained to the credit agency that this account([redacted] is a fraudulent account and I never open it and it still has not been removed. I was told to Barclay and they have not been helpful in removing the fraudulent account. I told them I have been having issues with my credit file and I never lived in the area the card was received. I never open this account and would like it removed.Desired Settlement: I would like to account tremove from my file because it is not mines.

Business

Response:

P. O. Box 8885

Wilmington, DE 19899-8885

May 28, 2014

RE: Priceline Visa account ending 3919

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Review: In December 2013, I opened a Barclays US VISA card and took advantage of their 0% 18-month deferred, no-interest on purchases from APPLE ($2,694.41). Until, November 2014, the only charges on my account were for this amount and I made a minimum of $200.00 per month towards payment of this deferred balance. In November 2014, I made additional APPLE purchases that were not part of this deferred, no interest program. I continued to make a minimum of $200.00 per month in payments. I recently learned that since these November purchases, no monies paid on my account were credited to the deferred, no interest balance. When I contact Barclays US, they informed me that by law, they must use any funds I pay on my account towards the highest APR balance, and they do not have to use any of my payment towards the deferred amount until two months prior to the deferred period ending (in my case 6/7/2015). I believed a portion my payments were going towards the deferred balance and a portion was going towards the non-deferred balance. This is a pure scam to consumers. I would understand if half the payment would goes towards the deferred amount, but NONE AT ALL -- that is outrageous. This is a deceptive practice and the company should not be allowed to continue this practice.Desired Settlement: The remaining deferred balance due ($994.41) be transferred from payments made between November 2014 through March 2015 to satisfy the deferred balance.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 March 20, 2015 [redacted] RE: Barclaycard Financing Visa Card account ending 9070

[redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8 a.m. to 8 p.m. ET Monday through Friday. Sincerely,

Consumer

Response:

Review: This company states that they will not charge a late fee if paid in person at store on date due. This is not true. They use voice systems and when I called to find out what the payment due for Feb. was I was told $50.00 which I paid at store location. I received my statement for March and was again charged a late fee of $35.00 and was told it was because I did not pay the amount due of $51. and some change. I advised her that it would have been stupid on my part not to have paid the extra few dollars versus a 35.00 late fee. I have called previously because of this practice. I do not think this is ethical. If they are going to use non human forms of communication to give out information regarding amount due than they need to make sure the computer can give the right amount due. When you do speak to a human being they very often cannot speak English well! Then threaten to turn account over CB because of late payments!Desired Settlement: I want late charges taken off my account for the dates that I have paid in store on due date or before due date. This is very upsetting to me as I have been under extreme duress regarding trying to pay bills with no income. Thank you

Business

Response:

P.O. Box 8885

Review: I checked my credit report and saw a hard inquiry under "BRCLYSBANKDE". I had no idea what that was so I looked it up and I found the website to this company. I have never applied for any type of credit through Barclays Bank. I tried to call the customer service number to speak with someone, but it won't let you through unless you put in an account number. I have never had an account so there is no way I could get through. I need this compan,y in which I have never heard of before looking at my credit report, to take that hard inquiry off of my credit report. I also would like to know the details of how it ended up there in the first place!Desired Settlement: I need the hard inquiry taken off of my credit report as well as someone from the company to explain to me how this happened.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 March 19, 2015 [redacted] RE: Application for Barclaycard Visa with Apple Rewards account [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8 a.m. to 8 p.m. ET Monday through Friday. Sincerely,[redacted]

Review: I USED MY CREDIT CARD FROM BARCLAY CARD #7022 ENDING.THEY WAS OVERCHARGED FROM VERIZON,I TRY TO PUT DISPUTE,I TRIED 1 HOUR ON THE PHONE 5 DIFFERENT PERSON,AND THEN I SEND LETTER ABOUT DISPUTE,SO FAR I DID NOT HEAR ANYTHING FROM THEM,I CAN NOT PUT DISPUTE,I CAN NOT CANCEL THE CARD EITHER.WHAT KIND OF CORRUPTED CREDIT CARD,WHAT KIND OF CORRUPTED SERVICE.I DO NOT ACCEPT THE CHARGE FROM VERIZON,IT MUST BE ONLY $51.82,IT IS NOT $103.64.

THIS IS WORST CREDIT CARD COMPANY IN USA. AND WORST CUSTOMER SERVICE,I CAN NOT EVEN PUT SINGLE DISPUTE.Desired Settlement: $51.82 REFUND/CREDIT/DISPUTE

Business

Response:

Review: I have had a barclay card for two years and had no problems. I bought a laptop for my nephew's schooling. I bought the laptop last year online through Apple, when I checked out apple offerend finacing through Barclayd, I filled out the application and was approved. I have been making payments, and almost had the computer paid off. However when I called in to make March's payment, and to get the balance, I noticed it was more than I remebered. When I inquired the representitive informed me that I had been charged for intrest from the past year, when I asked why she told me that was part of my contract??? I was unaware of this, I knew of on "introductory APR" but I had no knowledge of paying back interest at any time, had I know this I would have not finaced through this option, or I would have payed it off sooner. I have no problem continuing to make payments, but do not feel it is fair to pay a 200.00$ charge I knew nothing about.Desired Settlement: I would like the 200$ fee or back intrest removed from my balance, and I would like my balance dropped back to the balance it was in January 2015.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 April 14, 2015 [redacted] RE: Barclaycard Financing Visa account ending 6092 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]r by calling me directly at [redacted] My office hours are 8 a.m. to 5 p.m. PT Monday through Friday. Sincerely,

Consumer

Response:

Review: I had a credit card through this bank which I filed in bankruptcy and I cannot get them to report on my credit report that it was discharged in bankruptcy.Instead they have resorted to trying to destroy my credit score even more by misreporting the tradeline.Desired Settlement: I am asking they report this account as discharged in bankruptcy per fcra and federal bankruptcy law.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 June 15, 2015 [redacted] RE: Juniper MasterCard account ending 6869 for Kenneth Combs [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday. Sincerely,

Review: I had signed up for a Frontier Airlines Barclaycard in April. I have been having nothing but problems with the offer of which I applied under. I followed each and every instruction and even provided CLEAR details on my application. I have yet to receive my promised airline miles for opening the card, using it and paying the annual fee. Upon checking with Barclaycard on 6/8/2015 I was advised that the incorrect early returns number was used and that the early returns number was not taken off my application. They advised me that on 6/5/2015 the miles were post to an account. NOT MY ACCOUNT. NOT THE ACCOUNT I SPECIFIED ON MY APPLICATION! Of which I have photo copies of!! On 6/8/2015 a agent fixed this for me, updating the records with the proper earlyreturns number and told me that it would be corrected within the hour. On 6/9/2015 still no miles. On 6/11/2015 still no miles. I am told the miles were sent to Frontier Earlyreturns but that they cannot be located. I am VERY disappointed with the card and company. I have never experienced such rude people! And to make matters worse, my husband is waiting and going through the same ordeal. We are both being told the same thing and going through the same routes. This is a disgrace! I would have never signed up for a card if I was not going to receive what was promised and to have to go through this to get it is just TERRIBLE CUSTOMER SERVICE! And all this after enjoying my flight experience with Frontier. Terrible just terrible! I hope to have this resolved quickly!Desired Settlement: I would like to have the miles credited that I earned for my purchases and for opening the credit card as promised so that I can book my travel plans ASAP! and or a statement credit equal to the miles I was supposed to receive in the amount of $1000.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 June 19, 2015 [redacted] RE: Frontier World MasterCard ending in 0533

[redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely,