Barclays Bank Delaware

Review: In 2009 I started to have financial problems. In 2010 I found myself unable to pay my Barclays credit card and others. The account was charged off for non payment. In 2014 according the TX Fair Debt Collection Practices act this account was out of the TX 4 year statue of limitations. I have made repeated attempts to get Barclays to either verify this account is valid or to remove it from my credit report. In February of this year they sent this account to another collection agency and denied it was charged off. I have made numerous requests via certified mail or through the CFPB to get Barclays to verify when they received the last payment. Instead of sending canceled checks per the TX Fair Debt Collection Practices Act requires they send statements or claim the request is frivolous and refuse to respond.Desired Settlement: I want them to send me a 1099 for the debt as per TX law for 2014 and remove the balance and payment from my credit report. I also want the "consumer disputes" removed from my credit report once it is reporting accurately.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 April 30, 2015 [redacted] Re: Visa Black Card account ending in 0361 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET, Monday through Friday. Sincerely,

Consumer

Response:

Review: I have made multiple attempts to correct a listing that appears on my consumer credit report with Barclays Bank. The first was a dispute through Experian, Transunion and Equifax on my credit report which came back as "verified". The second was a certified Letter dated June 1, 2013 stating a dispute under FCRA 623 (A)(8)(D) which was received in their offices on June 7, 2013. I heard nothing in regards to this letter. I again sent a letter certified on July 30, 2013 referencing the previous letter and again stating I was disputing the Debt under FCRA 623 and Texas Finance code 392.202a. They received that letter in their offices on Aug 6, 2013 at 7:35 am. I was very clear in this matter that the account was not mine and disputed several parts including the account itself, the limit they claim was on the account and that I had an account that was ever late. Again I heard nothing back from them. FCRA rules are very clear. They have 30 days to respond to my request or 5 days to reply that they believe my request for validation is Frivoulous. Neither of these occurred. I made contact with a representative named [redacted], (she refused to give me a last name or any other information to identify her). [redacted] told me that she had no information on the account except it had been sold to a company called Midland Credit Management. I contacted MCM and they have no record of this account and have sent a letter out confirming such. [redacted] was a supervisor and ensured me that she personally would take this matter to the office of the president and would get back to me the following Monday. I never heard back from [redacted] or anyone else. I again contacted them via telephone and spoke to another supervisor. Her name was [redacted], (again she would provide no other information to identify her other than a first name. Today, 6 months after my first FCRA 623 dispute was received I received a letter from them. The letter says they investigated but provides no link to me nor any proof the account is mine.Desired Settlement: I would like Barclays Bank to provide me with all details of the account they claim to be mine including the records they used to "investigate" the dispute. If they cannot they will need to remove the incorrect listing from my credit file with all three credit reporting agencies as required by law. If they refuse to do either then a lawsuit will be filed. A formal complaint has also been filed with The Texas Attorney Generals Consumer division.

Business

Response:

P. O. Box 8885

Wilmington, DE 19899-8885

January 27, 2014

RE: Juniper MasterCard account ending 1999

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. Under separate cover, we sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you have not received the detailed response or have additional questions, please contact our office. It is our pleasure to have been of service.

Consumer

Response:

Review: I have not get my card at all.when I have try to get them sent to a different address there was a problem and did not get them at all. due to a error on fed ex.now I have try to have them sent to the second account holder

on the account and was told I could not have them sent to this address due to the reasons that the address was not good at all but could be still sent in but I have to go in to a bank and get them to vify who I amDesired Settlement: I would like a phone call about this problem and want my cards u can call me at [redacted]

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

December 31, 2013

RE: Barclaycard Rewards MasterCard account number ending in [redacted]

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. Under separate cover and on December 31, 2013, we sent you a detailed response of the investigation and any actions we may have taken.

If you have not received the detailed response or have additional questions, please contact our office. It is our pleasure to have been of service.

Review: I have 84,737 reward miles that US Airways has difficulty tracking and I cannot redeem on my account. Hours on the phone proved fruitless and aggrevating. Their policy seems to be deliberate as to avoid redeeming points to customers.Desired Settlement: Cash back or credited 84,737 dividend miles to my credit card account.

Business

Response:

P.O. Box 8885 Wilmington, DE 19899-8885 March 24, 2015 [redacted] RE: US Airways MasterCard account ending 8604 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely,

Review: I requested a refund for a product I bought on my Arrival + card which offers purchase protection among other services. Customer services originally offered me the refund and then told me they could not process. I was told very aggressively that there was nothing they could do despite the fact that I pay an annual fee for this premium product. They then took me to cancellation department FOR no reason! They wanted to get rid of me as a customer since they wouldn't fill their services. Very bad company.Desired Settlement: I would like a refund of either my purchase ($78) or my annual fee $89. I was not given the services the annual fee and premium card is supposed to provide me.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 October 9, 2015 [redacted] RE: Barclaycard Arrival MasterCard account ending 2175 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely,

Review: I am writing you based on an issue I had when signing up for my usair mastercard which is managed by Barclay Bank. I was promised 2 free tickets to anywhere in the contiguous US AND 2 companions for $99 and I am finding out that this is not the case. Not only didnt I get 2 free tickets but I was just told I can only use the companion if I buy a $250 ticket. I asked the flight attendant who signed me up, "so you mean for $200 my family of 4 can fly to Florida in the summer, and they said yes". This is bait and switch. Instead of 2 free tickets I was given miles which I may be able to redeem for travel although its difficult to find 2 tickets which can be purchased for the amount of miles they gave me (40,000). When I called the dividend miles support just now the agent who helped me even admitted that the flight attendants were using misinformation because she heard it herself on her last trip. Its not OK to lie just to make money off of people and that is what is happening here. Her exact words were "after taking that flight to St. Thomas, I totally understand why we get so many angry callers. They really don't explain it right". I think her name was Kathy. THe only reason I signed up for this card was for the trip I had planned to take this year and now its turning into a nightmare. Not only didnt I get what I was promised but I had to pay a "membership fee" of $89 which I will need to renew again soon just to be a member. Also, I have accrued interest for the sake of using the card to get miles when I normally pay cash or use my check card.Desired Settlement: I want this to result in 4 tickets for my family and I from Philadelphia to Orlando on an agreed upon date (I do not expect to travel whenever I want, I understand there should be restrictions) and in exchange they can use my dividend miles and I will pay $198+tax which is how it was all explained to me on my flight to Mexico in June. I think this is a reasonable request

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 February 11, 2015 [redacted] RE: US Airways MasterCard account ending 7967 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. THank you for your assistance. The matter is officially resolved

Review: My wife had given money , via credit card,to a tattoo studio to have a tattoo done via this companies credit card. The services were never rendered yet this credit card company refuses to dispute the charge because they do not have a policy for refunds for this type of business. Under my terms and conditions, it states this bank will represent their customers interests when it comes to this but the bank refuses to. The tattoo studio now refuses to return the funds as well. The fee was $60.Desired Settlement: I want this business to dispute the charge and request my $60 be retruned to my credit card.

Business

Response:

P.O. Box 8885

Review: I have received multiple hard inquiries on my credit report from this bank after recently having been a victim of identity theft. I have a fraud alert attached to my SSN and yet I still receive credit card application inquiries from this bank. I googled this bank and others have similar issues. I have never had any dealings with this bank at all what so ever. Besides dropping my credit score little by little, I am basically waiting on the day that these fraudulent applications are actually approved. I'd like this bank to stop running inquiries on my SSN.Desired Settlement: No bank should be running inquiries of an Identity Theft Victim without 'proper' verification. There are instructions on my credit report that were not followed. I'd like this bank to stop running inquiries on my Social Security Number OR tell me why they aren't able to stop running the inquiries via paper mail.

Business

Response:

P.O. Box 8885

Review: Office of the President

PO Box 8885

Wilmington, DE 19899-8885

RE: Unauthorized Credit Inquiry

Dear Sir or Madam,

This letter is a notice to cease unauthorized inquires into my credit report and a formal demand that you immediately contact the credit reporting agencies and bureaus to have your illegal inquiries removed. I noticed inquiries made by your organization after checking my personal credit report from TransUnion and Experian after I received an credit monitoring alert.

The details of the inquiry are as follows:

Inquiry made on: 01/20/2014, 04/16/2014

Inquiry made by: BRCLYSBANKDE

I have not approved your organization, any person associated with your organization, to make such an inquiry. This violates the Fair Credit Reporting Act, Section 1681b(c): Transactions Not Initiated by Consumer. I require proof of a permissible purpose. I need to protect myself from identity theft and I must know whether this inquiry was made fraudulently or a banking error I do not want a validation of my name, social security number, or address. Please validate or delete immediately.

If you do not have my written permission, please remove these unauthorized credit checks immediately. Otherwise I will also complain to the State Banking Commission. When you have removed these unauthorized credit checks, please send me written proof of such removal within 10 Business Days. This is an urgent situation and I need your prompt cooperation in this serious matter.

However, if I have not heard from you within a maximum time frame of 30 Calendar days I will be forced to have my attorney mail a letter on my behalf as the failure to respond is called "willful noncompliance."

I have now filed this public compliant and I have also sent an email and a letter via USPS certified mail to ensure that you receive It in case a formal escalation becomes necessary in a court of law I expect a prompt response.

RegardsDesired Settlement: Immediate removal of the two unauthorized hard inquiries from Barclaycard via TransUnion and Experian

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

May 7, 2014

RE: Inquiries from Barclays Bank Delaware

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

Review: Mailed a package back to merchant for refund internationally on November 27th 2013. After six weeks and not getting a return payment to Barclayscard US I called to file a grievance with the merchant for not refunding the money. In January Barclays sent me notice that the case was closed after providing them with the customs declaration number for the package and told them that they have to look on usps.com to see what is happening to the package. The package was going back and forth to Berlin several times over. Where the merchant was being informed by local post office that said package has to be picked up each and every time the package went to Berlin (a total of four times where the package remains for fifteen business days before being shipped back to the US then the US ships it back to Berlin and the process starts all over again). Having called the company myself (Rammstein Merchandising) and emailing with no response I informed Barclays of situation and was told to write a letter of what has in tailed until February 13th 2013 and that the money would be credited to my account fifteen business days after it was faxed over. As of todayMonday March 17, 2014 getting off the phone with Barclays I can see they are not doing much, next to nothing in resolving this situation. The package are limited edition DVD's that are not playable in the US. The merchant made no disclosure about this in the first place and I did not find out until the package was delivered. I sent the package back within the thirty days and sent it back paid with the credit card that I am disputing now to show that it was well within the thirty day guidelines. Barclays is informing me that merchandise was not delivered to sender. I informed them that they have been made aware of package in need of being picked up and customs having to be settled, because I could not pay for it on my end thus the generated customs declaration number, and that I nor Barclays could enforce them to go and get their package from their prospective post office. I did explain that if they just pulled the money and that is what mod financial institutions due in cases just like this one. Then they would be forced to go and get their package. I don't have the package the case has been in limbo for months now and the customs declaration number is no longer active for this package. Barclays investigative practices are inadequate, I have done all the leg work and done their job for them and still no outcome.Desired Settlement: 348.83 Rammstein Merch to be put back on my card for items returned since November 27th 2013 and the 23.99% interest on the money up until the date they decide to put it back on the card.

I have also done a considerable amount of business with this company so none of this is new to any parties involved.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

May 14, 2014

RE: Barclaycard Financing Visa account ending 7303

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 10:00 a.m. to 7:00 p.m. ET, Monday through Friday.

I've had a credit card account with Barclays for over two years now and the experience has been excellent. In the beginning the increased my credit limit multiple times until it was my highest limit among my cards. I've subsequently opened an additional credit card account with them and have experienced the same great customer service and generous credit line. Their website and it's ease of operation has only added to my overall great experience. I look forward to doing business with them further in the future!!!

Review: US Airways makes promises they cannot keep. I was promised the benefit of "miles" if I opened a credit card account. What makes matters worse is that my husband and I each pay almost $100 for an annual fee. When trying to redeem miles, I received what I can only say as the worst possible service ever! My husband and I were charged over $300 for services never received that they couldn't provide even though they were "promised". When calling about issues, I get put on hold for nearly 2.5 HOURS only to be told via message that they can't take the call at that time. Tonight I was put on hold for almost 1.5 HOURS only to be demeaned by "Susan". She didn't care about my issue nor did she care that she was representing a company they merged with recently (American Airlines). DON'T SIGN UP FOR THEIR "SPECIAL CREDIT CARD OFFERS". THEY WILL NOT PROVIDE WHAT THEY PROMISE YOU AND IT WILL END UP COSTING YOU A LOT OF TIME. THIS "DEAL" THEY PROPOSE WILL END UP COSTING YOU MONEY! SCAM ALERT FOR SURE!!!!!!!!!!!!!!!!!!

Product_Or_Service: milesDesired Settlement: DesiredSettlementID: Refund

I am expecting both myself and my husband to receive a credit of $156.85

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 June 12, 2015 [redacted] Re: AAdvantage Aviator Red MasterCard account ending in 9611 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. My office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely, [redacted]

Review: I was charged $70 "annual fee" for a card I never received, activated, nor used, and on a card attached to an airline I don't fly on a card I didn't ask for.

Called to try and get something back and instead had several employees lecture me about having to pay (one lady raising her voice quite a bit).

Multiple phone calls later (including one where I had to explain my unemployment, my dented car, and the fact that I can barely afford $70 for a service and card I never got, to add to the humiliation), I was led to believe that the charge was taken off and the card was cancelled (please review phone records).

Card was cancelled, but fee was never taken off, so now basically Barclaycard is demanding that I pay them $70 just because otherwise they will damage my credit.Desired Settlement: Refund of the $70 (or some portion thereof), and complete and full closure of the account.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885October 19, 2015[redacted]RE: AAdvantage Aviator Red MasterCard account ending in 9673[redacted]Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. In addition, I was very surprised by their responsiveness and appreciate their handling of the situation.

Review: This company is reporting inaccurate / miss-information to my credit report, on an account that is not mine.

I have sent written dispute letters (via Certified Mail) to both, the credit bureau and this company multiple times, with no result.

I do have full copies of my mailings and signed delivery receipts to substantiate this complaint.Desired Settlement: Per the FCRA, this account should be DELETED from my credit report because;

1.) This miss-information showing is NOT mine.

2.) Creditor's lack of response to my validation attempts.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

February 14, 2014

RE: BJ’s Visa account ending in 4078

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. Under separate cover we sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 for that response to be received through the mail.

If you have not received the detailed response or have additional questions, please contact our office at [redacted]. My office hours are normally 10:00 a.m. to 7:00 p.m. ET Monday through Friday. It is my pleasure to have been of service.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

June 3, 2014

RE: BJ’s Visa account ending in 4078

Thank you for your additional inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was again forwarded to the Office of President to investigate and respond.

Providing an exceptional experience is our goal and we regret if our previous response did not meet your needs. We have conducted an investigation of your additional inquiry. We have mailed you a detailed response of the research and any actions we may have taken. Please allow 7-10 days for that response to be received.

We apologize for any inconvenience this matter may have caused. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 10:00 a.m. to 7:00 p.m. ET Monday through Friday.

Review: I called back in November to get my payment date changed from the 3rd of the month to the 16th of the month. This didn't happen.

The person I spoke with in November (his name was [redacted]) told be that he would be able to help me in changing the dates and that it would take effect Jan. So Jan. 6th I checked my checking account and noticed that my payment was taken out of my account and sent my account into overdraft and I was charged $30.00 because of Barclays mistake. I called and spoke with [redacted] who was completely rude to me and was blaming me for the problem and stated that it was my fault that this occurred. I explained to her that it wasn't my fault, I did my due diligence by calling in November to ensure that my payments would be taken out on the 16th of each month--the fault laid on the company not me. I told her since the company already took the money out of my account and it was applied for this month to go ahead and cancel the 16th payment date for this month and requested that my overdraft fee be refunded to me in which she stated that she couldn't do that and she was sorry for the inconvenience. (Yet again in a rude manner) So now on the 16th of Jan. my account was charged again and $90.00 was taken out along with another $30.00 overdraft fee on my account. I called on the 20th and spoke with May (who was very nice, me at this point was not) informed me that she saw the error and would start the progress to refund the $90.00 back to my account in 7-10 business days and I would have to call back concerning the overdraft fee. I asked May to make sure that for next month the payments will come out on the 16th in which she did. So I called back again concerning my overdraft fees to be refunded and spoke with [redacted] and he told me that he couldn't refund me my $60.00 that I was charged in overdraft fees, but what he could do is credit my account $35.00 for the inconvenience. I don't ever complain nor have I ever filled out a complaint before, but I feel this company doesn't care that they have left me with no money, nor do they care about the fact they have overdrawn my account not once but twice and refuse to give me back the money I lost because somebody didn't do their job. All I want is the money that is owed to me, and the inconvenience that this company has placed on me.Desired Settlement: I would like my $90.00 + $60.00 in overdraft fees that this matter has cost me.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

March 11, 2014

Re: Upromise MasterCard Account ending in 2869

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. Under separate cover, we sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not received the detailed response or have additional questions, please contact our office at [redacted] My office hours are normally 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am requesting that the company please write a letter explaining in full detail what happened and what they did to fix the problem. The company that I work for checks my credit report frequently and due to this issue it made my credit score go down. My company requires me to give them a full explaination and it would be best it the letter came from Barclay's Office of the President. Please let me know if there are any concerns or questions.

Business

Response:

April 30, 2014

[redacted]1

Re: Upromise MasterCard Account ending in 2869

[redacted]:

Thank you for your additional inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was again forwarded to the Office of President to investigate and respond.

Providing an exceptional experience is our goal and we regret if our previous response did not meet your needs. We have mailed you a detailed response of the research and any actions we may have taken. Please allow 7-10 days for that response to be received.

We apologize for any inconvenience this matter may have caused. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are normally 9:00 a.m. to 6:00 p.m. ET Monday through Friday.

Review: December 24, 2013To Whom It May Concern:ABSTRACT:$200 redeemed from RCI Elite Reward Master Card powered by Barclays Bank into the RCI Point account has been disappeared.DECRIPTION OF THE ISSUE:My name is [redacted] are RCI Points platinum members [redacted] since 03/23/2009 (RCI North America Office [redacted]. We also have RCI Elite Reward Master Card from Barclays Bank Delaware formerly from Bank of America (Card Services P.O. Box 8802, Wilmington, DE 19899-8802. Telephone 1-866-383-1182 or 1-877-587-8742) that is connected to our RCI account. While using this card cardholders earning point which can be redeemed into money that go directly into RCI account to pay membership fees, exchange vacation, etc. We had used this option all the time, and had a satisfactory experience with both parties. But since December 15, 2013 I was totally humiliated and ignored with my request, and was stripped out of my money.All of our problems started on December 15, 2013. I was trying to log in into my RCI Elite Reward account (www.rcieliterewards.rci.com), but the appearance of the screen became different, and the system did not recognize my log in and password. I have called the customer service (866-383-1182), and was told that with the new system I have to create a new log in and password. (I did not have any warning letters or E-mails about the changes). I did so, and went to redeem 16,000 point for $200.00 to be applied to my CRI account. Before it was worth one click on computer, and the next minute the money would appear on RCI account. This time the RCI Elite Reward system did not recognized my RCI point membership number, and I was asked to provide it. After I provided my RCI membership number the system asked to put the letter in front of the number (something new): P or W without explanations of the their meaning. I assumed that P stands for point, and W stands for week. Since I am RCI point member, I put P. After this I received a message that it will take one business day to proceed with the redemption (versus one minute with the old system).On December 16, 2013 I have checked the RCI Elite Reward site, and found the tracking number F28548 with the information that redemption is completed. I logged into my RCI point account (www.rci.com) and found no money on my account. I contacted RCI points (877-968-7476), and was told that they never received $200 on my account, and that I have to contact RCI Elite Rewards.On December 17, 2013 I have called both RCI point and RCI Elite Rewards, but both parties were unable to solve my problem. RCI point was blaming RCI Elite Rewards for their mistake and visa- versa. On December 18 2013 I called RCI point requesting to speak to the supervisor, but was never connected to. I was ping-ponged for about an hour from one person to another (about 10 people from both RCI point and RCI Elite Rewards) telling my story over and over without letting me speak to supervisor and finally the call was dropped. After it I have sent an E-mail with formal complain to RCI point and received an automated acknowledgment ([redacted] with case ID [redacted].On December 19, 2013 I received a telephone call from RCI Elite Rewards, and someone told me that this is not their problem, but problem RCI point.As of now all my attempts to work with both RCI Point and RCI Elite Rewards were unsuccessful. I was totally humiliated and ignored with my request, and was stripped out of my money.Today, I am writing this letter, asking for help with finding my $200.00, and to complain about the humiliation.Sincerely, [redacted]Desired Settlement: I am writing this letter, asking for help with finding my $200.00, and to complain about the humiliation.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

January 16, 2014

RE: RCI Elite Rewards MasterCard account ending in 2197

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. Under separate cover, we sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for the response to be received through the mail.

If you have not received the detailed response or have additional questions, please contact our office. It is our pleasure to have been of service.

Review: This is in regards to some information that is on my credit report. I have no idea who contacted you using my information, and I'm very concerned about this. I have contacted a legal rep in regards to this matter, I have also contacted trans union, equifex, experian, in regards to as well. I would like more information from your company pertaining to this so that if ny chance someone was trying to purchase something or open an account etc, so that I can move forward with this with my legal rep........Thank YouDesired Settlement: I would like to have more information from this company if possible. Thank You

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

September 2, 2014

RE: Inquiry from Barclays Bank Delaware

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET, Monday through Friday.

Review: I would like to report some trouble I’ve had with your credit card services. It has taken me a while to file this report, but I am finally doing so, because I feel poorly represented by your company as a customer. I called in and asked to have charges disputed on my credit card and was told by the representative that I should probably close down that account number and have a new card reissued. I asked if that was the best way to go about it and was told that it was. I trusted I was making a good decision based on their recommendations and that it was for my security.

I waited for the new credit card to arrive. When I called in to activate it, I got nothing but trouble and harassment from the credit card department. They would not activate even though I identified myself several times. After all of the years I have used your services and made timely and efficient payments, I immediately felt betrayed.

I was getting a little irritated because it was becoming a real issue. As an older gentleman who is primarily homebound and cannot drive anymore, they wanted me to go to a bank and swipe the card for security purposes.

I felt harassed and not helped or assisted in any way. I told him that I would not go and I would send the credit card back. I do not want other customers to go through this experience and I am reporting it. I told them, to close the account.

They told me I could not close the account and there was no address to return the useless card to.

In any case, I no longer do business with your company, because of such horrible service. I am filing this report with the Revdex.com and consumer protection agencies.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 April 16, 2015

[redacted] RE: AAdvantage Aviator MasterCard account ending in 8694 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8 a.m. to 8 p.m. ET Monday through Friday. Sincerely[redacted]

Review: Barclay card has processed my payment of 531.99 but is refusing to release it as usable credit. I made my full payment and I need those funds for the holiday season. It's been processed and there's no reason to hold it and punish someone for a timely and full payment.Desired Settlement: Release my credit and compensate me for the time I am about to lose via extra credit or gift card of some sort. And never needlessly hold my available credit after I make a timely and full payment ever again.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

December 23, 2013

RE: Barclaycard Rewards MasterCard account ending [redacted]

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry and are pleased to have been able to assist you with the matter. Under separate cover, we sent you a detailed response of the investigation and actions taken to bring positive closure to this situation.

It is our goal to provide exceptional service and it is our hope we have met your expectations.

If you have not received the detailed response or have additional questions, please contact our office. It is our pleasure to have been of service.

Review: I was looking for inexpensive airfares to visit my grandkids for Christmas. I saw an ad on U.S. Airways that said if I apply for their credit card the airfare would be $50 less. I applied for the card and was approved. Then I received a statement that said there was an $89 yearly membership fee. I called to complain and was told that the website mentioned the $89 fee. I checked and, in fine print, it said if you apply for a "premier" card there is an $89 fee. I thought I was applying for a regular card. I called and told them I wanted to cancel everything since, not only was I not saving $50, I was paying an additional $39! They told me they would cancel. I received another statement and I called Barclay. They said I had to cancel the airfare with U.S. Airways. I called U.S. Airways and was told there was a $200 cancellation fee! I called Barclay back and told them I would not pay because they had told me everything was cancelled. I filed a complaint with the Consumer Financial Protection Bureau. I keep getting statements but I refuse to pay. I'm retired and on a fixed income and I will not pay for airfare that I was told was cancelled. I have booked another flight.Desired Settlement: Barclay should not bill me for the $184 that should have been cancelled by them.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

P.O. Box 8885

Wilmington, DE 19899-8885

January 8, 2013

RE: US Airways MasterCard account number ending in [redacted]

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry and are pleased to have been able to assist you with the matter. Under separate cover, we sent you a detailed response of the investigation and actions taken to bring positive closure to this situation. Please allow 7-10 days for that to be received.

It is our goal to provide exceptional service and it is our hope we have met your expectations.

If you have not received the detailed response or have additional questions, please contact our office. It is our pleasure to have been of service.