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Barclays Bank Delaware

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Reviews Barclays Bank Delaware

Barclays Bank Delaware Reviews (634)

Review: Opened card rep said minimum payment 20 it's not its about 60 and interest high suppose to be 13.9Desired Settlement: Lower payment and intrest

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

April 21, 2014

RE: Barclaycard Rewards Platinum MasterCard account ending in 3341

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

Review: I applied for the Barclays us air dividend platinum card with the following terms and conditions. First year fee waived, 35,000 miles after first purchase, 1 mile for every dollar transferred from another card up to 10,000 miles, and 10,000 miles every year on the anniversary date of each year I have the card. I called to find out the status of my application after applying and asked to comfirm my perks and was told after applying that I couldn't have the 10,000 bonus miles because I wasn't a usair chairman preferred customer. Nowhere on my application nor terms of agreements does it say I need to be a chairman. This was false advertisement. I have excellent credit and applied for this card because of the annual miles given out. Once my credit was pulled and I was approved for the card was when I was told I couldn't have the annual miles. With excellent credit I can be approved for any card I wanted but I picked this card because of the additional annual miles each year. When I complained to barclay they honored some of the terms by waving the annual fee of 89 dollars and extra 5000 miles. But the annual 10,000 miles is critical. I have enclosed a copy of the application and terms of conditions that I applied for. Here is a copy of the website for terms of conditions. https://www.barclaycardus.com/app/japply/lp/TnCs.jsp?prodidreq=CCMWC47808Here is a copy of the link for the application I applied for. https://www.barclaycardus.com/app/japply/WebAppGate.jsp?Desired Settlement: I would like to have the 10,000 annual miles per year that's in the terms of conditions for the card I received.

Review: A payment made on 10/14/15 was taken from the wrong bank account causing a negative balance on the bank account and an overdraft fee. I spoke to a manager regarding the issue after an agent told me nothing could be done, and the manager let me know that 1) I should contact my bank and 2) if I faxed or emailed over the statement showing the $34 overdraft fee then the $35 would be credited to my Aviator Advantage account. After speaking to my bank I was told that if I was able to receive something from Barclaycard stating that the money was taken from the wrong account mistakenly then they would not charge me the overdraft fee. I called and spoke with an agent at Barclaycard who was extremely pushy and rude and told me that they can not send me anything. I requested to speak to a manager several times and he kept telling me the manager can't do anything. I still continued to request to speak to a manager and the agent put me on hold for over 15 minutes and never came back to the phone. I am essentially trying to prevent AA Red Mastercard from having to credit me the $35 since my bank is willing to take off the overdraft fee, however, I do not appreciate the run around that I am receiving. Not to mention, this is all due to an error on the behalf of your company, not me.Desired Settlement: I'd simply like to receive a statement from the business stating that they mistakenly took the money from the wrong account so that I can submit it to my bank and have the overdraft fee

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885October 26, 2015[redacted]Re: AAdvantage Aviator MasterCard account ending in 5749[redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond. We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail. If you do not receive the summary, or have additional questions, please contact our office at [redacted] My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET. Sincerely, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: In April 2014 I bought an Apple Computer that was financed through Barclays, The deal was you get interest free if you pay it off within the year, if not it was deferred and you would get hit with it later. All of these terms I understand. However, I have made multiple payments well in excess of my principle balance, and enough to pay off the apple computer. When I called Barclays at 5/18/15 around 9:40pm the lady on the phone informed me that my excess payments were NOT going to the apple product and that I never paid it off. Confused by this I asked where I would seperate the payments or how to make the separate payments she informed me that "there is no way". Have I used the Barclays card other than the Apple? Yes, but I always made payments well over my due balance. $100, $200, and multiple $400 payments. The fact that this was never applied to deduct from the apple balance makes no sense to me, and the fact that there is no way to even request it goes to the apple balance is ridiculous to me. This is poor business practice. They paid off the separate purchases first, and not the apple computer. These practices are misleading, and difficult to follow. Barclays is deceptive in their practices.Desired Settlement: reverse my over $200 interest charge that I never should have received.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 May 28, 2015 [redacted] Re: Barclaycard Financing Visa account ending in 7642 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely, [redacted]

Review: Unsure of appropriate category. After over an hour on the phone today with customer service, we spoke to The "executive office". We apologize for being harsh with her but speaking to her was a waste of time now going on an 1 1/2 hours at least plus. The account went into a higher rate because we made a mistake there was a gas authorization we didn't realize it was only for a $1 and did not deduct appropriate amount from the available credit. Although a payment was made I believe the same or next day part of the agreement with Juniper was not to go over the limit. Needless to say the account has not been over the limit since, (Plus has NEVER been late). It has been our guess is over 7 years at the higher rate.. most banks I believe do not keep the default rate for more than a year. When Barclays is contacted about the rate customer service says they have no promotional rate--they cannot grasp or refuse to grasp the request is not for a promo rate but for the standard rate to be restored. We believe we have been treated more than fair in the past with different issues with Barclays (except the rate) like the last time the account was used they then wanted to lower the line of credit -- which would have damaged our credit more...or when they reduced the apr previously..but it has always been after contacting Revdex.com.Their customer service refuses to give us the slightest help. We rarely use the account but who could afford to when they charge rates that are normally for someone who doesn't pay their billDesired Settlement: restore a competitive rate

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 December 5, 2014 [redacted] RE: Juniper MasterCard account ending 3605 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8:00 a.m. to 8:00 p.m. ET, Monday through Friday. Sincerely,

Consumer

Response:

Review: Transferred from Barclays to another Card with a lower interest rate. It took Barclays 17 business to reflect the transfer. The statement balance still reflects 2165.44. The card has been paid off , but when I check my credit score it still shows a 2145.66 balance, and its killing my credit score. Have contacted Barclays numerous times too no avail. Was told one 1 occasion that it takes 10-14 business days. It took them 17. Also was turned down for a credit limit increase due to the fact that my balance was to high already. The card is paid off with a 2400 credit limit. They are killing my credit rating with their unacceptable handling of my account.Desired Settlement: Have my balance reflect a $0 balance with the 3 major credit reporting agencies not a 2165.44 balance

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 October 9, 2015 [redacted] RE: Barclaycard Rewards MasterCard account ending in 7054 [redacted]

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. My office hours are 8 a.m. to 5 p.m. PT Monday through Friday. Sincerely,

Review: I was trying to do a balance transfer with Barclay and I could not do it online due to the fact they ask me a question 30 years ago where I did not remember the phone number anymore. Than I called in to Barclay and I switch immediately to their security personnel due to the fact I could not answer the phone question. I answer 6 questions with their security personnel and I thought the questions was over and I switch back to the balance transfer department and answer 6 questions again but one of the questions was wrong because I didn't know the county I live in Colorado. Again these questions go back 25 years ago and I don't remember ever the county I lived in Colorado. Than I switch back to the security department to answer 6 more questions than my patients gotten then with security. I answer 5 of the questions and those wanted me to answer the question of where I worked at and I refused based on the fact than I already answer too many questions about me. I asked them to cancel my credit card because if I going be harass like this than I don't want to do business with a company like this. However the security personnel refuse to cancel my card and than I used some profanity which I know I was wrong but at the same time my patients have wore then with them. If I am not allow to have the balance transfer due to these questions than I want my card cancel with them.Desired Settlement: If I am not allowed to have a balance transfer with Barclay than cancel my master card. Also for people like me they need to redo the algorithm for answering these security questions because they are treating people wrong and unfairly and sorry isn't enough. They need to fix the problem so other consumers like me doesn't have the same problem where I am being treated like a criminal.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 March 4, 2015 [redacted] RE: Barclaycard Rewards MasterCard account ending 0174 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8 a.m. to 8 p.m. ET Monday through Friday. Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I want to say Barclay did a great job handling my case and the 2 high level from Barclay contacted me to apologize and they were able to resolve my problem. I just want to say thank you to the Barclay managers for helping me resolving my transaction I want to express my deepest gratitude to both of them.

Review: While on a US airways flight, we were told about an offer to apply for a credit card which carries an annual fee of $89 and we were told that after paying that amount and making one purchase on the card, we would receive 40,000 which can be used to purchase 2 round trip tickets within the continental USA or 1 round trip ticket to Hawaii or Alaska.We applied and received the card and have been planning our trip for months. When we finally went to book the flights we found that US airways had misled us. Misleading advertising at it's best (or worst).The points are calculated for only ONE way not round trip and the "cheapest" we found was 12,500 points one way. Most tickets are 20,000-25,000 points ONE WAY. What that means is that we barely have enough for ONE round trip ticket.We have used points with other credit card companies and the points were a flat 25,000 per round trip ticket and that was it.With US airways, the number of points depends on the exact date you want to fly. The points value varies between 12,500 and 50,000 for a ONE WAY ticket.No matter how we cut it - we do not have enough points for 2 round trip tickets.We sent an email to US airways re this false and misleading advertising and got a reply that was so generic and unacceptable that it was insulting. We have asked for our $89 dollars to be refunded and would like to close the credit card.Very disappointing to plan a trip and then find out you were dupped!Desired Settlement: We would like to receive an $89 refund for the amount we paid

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 March 13, 2015 [redacted] RE: US Airways MasterCard account ending 2008 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8 a.m. to 8 p.m. ET Monday through Friday. Sincerely,[redacted]

Review: I applied for a Barclay Card in July This bank gave me a very hard time trying to get a card with their bankThey have several "branded" products that they try to peddle off to consumersHow was I to know this bank has over different "kinds" of cardFinally, due to no fault of my own, a security freeze on my credit report lead the bank to ask me several questions (which, incidentally) I passed and the card was approved and I subsequently received the card about weeks laterI then placed the card in my wallet and did not use the card for almost months when all of a sudden I receive approximately letters from the bank indicating that they put what the bank called a "freeze" on the cardThey "claimed" they called the real [redacted] (at least that's what the bank claimed they did) and the "real" [redacted] said that "he" didn't apply for the cardThey also stated that they found [redacted]'s number through "public records" The only numbers I have are my unlisted home phone and my unlisted cell phone number so I have no Idea what the bank is talking aboutThey told me I was a liar and they needed to see some "documentation" in order to prove I was who I said I wasI sent this information in to them a copy of my drivers license front and back and a copy of my social security card back and front together with a copy of a current utility bill which I also reluctantly agreed to send themI sent this priority mail costing me over $only to wait almost weeks now with no responseIn the meantime, the bank is sending out fraud alerts to all major credit bureaus ruining my credit by telling everyone I am not who I say I am (I enclose on of their dunning letters to Transunion)This is not the end of it because as you can clearly see, all credit bureaus communicate with each other and TransUnion sends this fake claim to Experian and Equifax as wellNow I have to deal with fraud alerts on all major credit bureaus.Desired Settlement: I was also recently informed that the bank recently attempted to close my [redacted] account by sending them a letter as well and claiming I was a "fraud" accountLuckily the folks at [redacted] aren't stupid as Barclays bank claims they are and they refused to close my account after contacting me PROPERLY and getting the true [redacted] and not some fabricated person the bank made up and I received a letter from [redacted] indicating that the banks letter was bogus and without merit
Business
Response:
P.OBox
Wilmington, DE 19899-
October 14,
RE: Barclaycard Financing Visa account ending
Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of DelawareTo ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond
We have fully investigated your inquiryWe have sent you a detailed response of the investigation and any actions we may have takenPlease allow 7-days for that response to be received through the mail
If you do not receive the detailed response or have additional questions, please contact our office at [redacted]Our office hours are 8:a.mto 8:p.mET Monday through Friday
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me

Review: barclaycard continues to sending advertising for credit cards after repeated attempts by mail to have them remove us from their mailing list.Desired Settlement: REMOVE us from their mailing list and stop sending credit card offers

Business

Response:

P. O. Box 8885

Wilmington, DE 19899-8885

November 15, 2013

RE: Marketing Solicitations

Dear [redacted]

We are in receipt of your recent correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’) from the Revdex.com. We understand your concerns regarding the marketing solicitations and would like to take this opportunity to respond accordingly.

We apologize for any inconvenience you may have experienced while attempting to resolve this matter. We have updated our records to exclude you from receiving future offers from Barclaycard. Since some offers may already be in process, please allow up to sixty days for all mail solicitations to cease.

We hope that this addresses your concerns. Should you have questions, please contact me directly at [redacted] My office hours are 9:00 a.m. to 6:00 p.m. ET Monday through Friday.

Review: The credit card company has been keeping permanently turning off customer's automatic payment setup (twice already); As the consequence, it caused credit card payment overdue and interest charges twice.

At the time of automatic payment due date, the payment bank account has had enough cash to cover the balance in both occasion. Customer's payment bank account is active and valid; The saved payment info is valid since Barclayscard customer service agent can process the payment using the stored payment info. The automatic payment has been in use for years for the TD bank.

What customer believe that both incidents are Barclayscard internal system errors or Barclayscard tried to process the payment at the bank's schedule maintenance windows and lack of business logic to retry at different time. Barclayscard is a financial institution and their internal system should be robust and fault tolerance.

Customer wants the provider to perform a root cause analysis and resolve the two issues from the internal system perspective. Customer has filed two technical incidents (problem tickets) through customer service agent.

1. Fix the Barclayscard's internal system issue which keeps turning off customer's automatic payment setup;

2. Fix the Barclayscard's internal system which is lack of business logic to avoid scheduling a payment on bank's maintenance window;;

3. Fix the bug caused the automatic payment issue other than those listed above;Desired Settlement: Customer's automatic payment setup should never be turned off without customer's permission;

Barclayscard should fix their system bug and make it more robust and fault tolerance, even the payment bank has an outage.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 February 17, 2015 [redacted] RE: Barclaycard Arrival MasterCard account ending in 3969 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8 a.m. to 8 p.m. ET Monday through Friday. Sincerely,

Consumer

Response:

Review: I have mailed three Statements of Dispute,to Barclaycard dated May 4, 2015 and May 26, 2015 and July 17, 2015 regarding Medi-Spa treatments I received in the form of two Restylane Injections; aboard the Norwegian Jewel cruise ship on April 18, 2015, for the treatment of bilateral marionette wrinkle lines on the sides of my mouth were not effective in any way and not as described by the merchant.I have attempted to contact the merchant but I have been unsuccessful in resolving the dispute with them. I want to clarify and assert that the treatments did not work at all and I requested that Barclaycard remove charges made by Norwegian Cruise line, totaling $826.00 from my accountas the service was not as described by the merchant.Barclaycard in their letter of June 24, 2015, recommended that I obtain a second opinion at my expense. It is my summation that a second opinion would be of no benefit, as the second opinion doctor would have no frame of reference or baseline for assessing the condition of my face prior to the treatment from the first merchant and would only generate a false report or a report based on speculation and not factual.I requested that Barclaycard provide me with a summary of their interactions with the merchant and how they intervened to assist me in this matter. I requested to have the disputed transactions removed from my account and amended so that I wont be charged any undue penalties, interest or late fees.Desired Settlement: I am requesting that Barclaycard remove charges made by Norwegian Cruise line, totaling $826.00 from my account,and that I not be charged any undue penalties, interest or late fees.

Business

Response:

P.O. Box 8885

Review: 1 month ago I called customer service to close my account due to a new membership fee.I paid the final balance and cut my card , and threw it away.Today, I received a bill of 102 dollars.Also with a late charge.I called and explained to customer service.They looked up the notes from 1 month ago and agreed that the account is closed and the final balance was paid in full.The rep.asked me to hold while she spoke with her supervisor.I was on hold for 27 minutes.I was told I would be getting a cal in 24-48 hours after they review my account.Meanwhile I have negative credit charges, and don't know what, if anything is going to be done.Desired Settlement: I want my account closed.I want no charges on this credit card I want the negative credit charges removed

Business

Response:

Business Card ServicesP.O. Box 84030Columbus, GA 31908-4030 July 15, 2015 [redacted] RE: AAdvantage Aviator Business MasterCard [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 7:00 a.m. to 12:00 a.m. ET, seven days a week. Sincerely, Business Card Services CC: Revdex.com of Delaware

Review: I paid my account off with Barclay, the total payoff was $1,422.36. I paid this off via the phone. This company took this amount out of my account twice. Now my account is in the negative and they arent refunding me. I have made numerous phone calls to resolve this issue with them and I keep being told it will take 7-10 business days. But each time 7-10 days expires the money is not there.Desired Settlement: I want my money back in my account now with interest. Also, if my account is overdrawn I want them to pay any fees.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885November 18, 2015[redacted]RE: Barclaycard Rewards MasterCard account ending 5388[redacted]Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond. We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail. If you do not receive the summary, or have additional questions, please contact our office at [redacted] My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET. Sincerely, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I had paid my minimum payment for this credit card on time, every time. The credit card company closed my account due to bad credit elsewhere; closing my account had nothing to do with the good relationship I had with this company.

My credit line is $1200. I have paid @ $770 of that purchase and my balance is still over $900.

They have refused to stop accruing interest on my card, even though the account has been closed.

They have refused to settle the balance, even though I had enough money from my taxes to pay it off. I offered to pay the $460 remaining of the $1200 balance and they didn't even counter offer me.

They refused to send me any kind of written confirmation of the conversation we had this morning. They were not able to send me an email nor a written acknowledgement via snail mail.

I have never had such a bad experience with a credit card company before. I've always been able to negotiate a settlement with them.Desired Settlement: I would like to be able to negotiate a settlement with this credit card company so we both can walk away from this relationship.

Business

Response:

June 15, 2015 [redacted] RE: Barclaycard Financing Visa account ending 4081 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET, Monday through Friday. Sincerely,[redacted]

Review: This company is billing me for a card on a ship that I never accepted or used. My entire cruise was done with cash only at the bar or the casino.Desired Settlement: Stop billing me for something that I did not use. I paid for my cruise and I paid cash for everytrhing on the ship. I never accepted the card.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

October 17, 2014

RE: Carnival MasterCard account ending 5853

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.

Review: November of 2013 I decided to transfer a couple different credit card accounts to Barclay , because they offered a 0% APR on transfers. I thought this was a no-brainer to try and get as much paid off during the time they offered. I transferred two different accounts and a fee of the percent of the amount was added, which I was aware of. I start receiving my statements and noticed I was being charged interest on this account. I call their customer service and they tell me that there was a new offer on January 3rd 2014 after I have already transferred my accounts. They want to tell me that there was no offer when I transferred my account, but this isn't so. After the conversation and disgust with these people I have transferred this account balance to another company, but this is just bad business.Desired Settlement: I hope that these credit card companies will stop lying to people to get them to use their card and then go back on their offer. There should be a heavy penalty on such practices.

Business

Response:

P.O. Box 8885

Review: Over the past two months, Barclay Bank has lost two of my personal checks which were issued directly from my checking account at [redacted] to my credit card account at Barclay's Bank. The first check was issued 6/9/15, was for $1470.58 and the second check was issued 7/10/15, was for $365.4. [redacted] confirmed that both checks were received and cashed by your company, but were not deposited into my credit card account. In addition late fees and interest fees were applied to my account. It took numerous phone calls to your overseas call center, and letter and faxes to your company to finally track down the checks and have the additional fees removed from my account. Despite requesting, on numerous occasions, a phone call from a knowledgeable supervisor to resolve this problem and to avoid it in the future, no one ever returned my calls!!! I was initially informed that a supervisor is not allowed to call, email or write to you on their website. I would just have to wait for a letter to be mailed to me weeks later. In addition, I was informed that I had to contact [redacted] and track down the checks and fax documentation to Barclay Bank. The checks were mailed to the correct address and I have not had problems with any other company receiving my checks from [redacted]. I have never received such poor Customer Service from a credit card company. Barclay Bank has erected an impersonal, nameless system with no accountability which does not function! The overseas call center is absolutely horrendous and your website is useless! I am appalled that no one would have the decency or courtesy to respond to the letter that I mailed and faxed to your company!!!!Desired Settlement: Phone call from Barclay Bank apologizing for the situation and explaining how we can avoid the same situation in the future, as well as guarantee quality service.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 August 17, 2015 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. My office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I had the Miles & More credit card issued by Barclay. The annual fee of $79 recently came and after a careful valuation, I believe the fee is too expensive considering the benefits the Miles & More credit card offers. So, I called the customer service to see if there are any retention offer, or if this credit card can be converted to a no-annual-fee card issued by Barclay. (Earlier this year, I converted one with annual fee to the Barclay Arrival that has no annual fee, so I know this is an option).

I made the phone call around 6:50pm ET on Tuesday, July 21, 2015. I spoke with [redacted] first. Unfortunately, she was not very good at what she was doing and do not even know the existence of the retention department. She misled me twice in saying there is no retention department. I'm not quite happy so asked her to transfer me to her supervisor.

After a couple of minutes' wait, I talked to [redacted], the supervisor of customer service. He acknowledged there is a retention department but offered to provide me options on the $79 annual fee of the Miles & More card. I was told I can convert this credit card to either of the two no-annual-fee credit cards issued by Barclay: (a) Barclay Arrival or (b) Barclay Rewards. For Barclay Arrival, there is also a bonus for getting 5,000 bonus miles after spending $500 within 90 days. For Barclay Rewards, the reward is spending $1,000 within first 90 days and getting 10,000 bonus miles/points. And he double confirmed both are no annual fee cards. I chose the Barclay Rewards option since I already had a Barclay Arrival. He took care of everything for me and told me to expect the new card within 7-10 business days. Before I end the call, I confirmed with him this is product conversion which means no hard inquiry on my credit report and the credit limit will stay the same.

The most "excited" part started when I took a look at my online banking profile. I saw the Miles & More credit card is "Closed". However, I did not see the converted Barclay Rewards credit card profile was set up. Just for double check, I sent the customer service an online message to confirm the conversion and asked when I can expect the profile of the converted Barclay Rewards credit card set up online. I'm going to paste the entire thread below:

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[Message 1: Response Customer Care via Email 07/22/2015 05:29 pm]

Dear [redacted] :

Thank you for contacting us here at your Barclaycard Rewards MasterCard in regards to your credit card conversion.

We apologize for the confusion and we will be happy to explain. Please be advised that we cannot convert your cards from Miles and More to Barclaycard Rewards MasterCard. If you wish, you can apply for a different card by visiting us at www.barclaycardus.com and viewing all of our card programs. You can also contact our Applications Department at [redacted]. They are available from 7 a.m. to 12 a.m. ET, 7 days a week, and will be happy to assist you.

We don't like to see our customers upset and inconvenienced. We always strive to create a positive customer experience.

If you have any other questions and concerns, please reply to this message.

Sincerely,

Customer Care

[Message 2: Customer [redacted] via CSS Web 07/22/2015 04:49 pm]

Could you please reply with a complete message? What does it mean by "conversion to no Annual fee"? Does it mean I can expect the converted credit card to be set up on my existing online profile in one day or two? Will the Miles & More card remain observable on my profile?

Thanks

[Message 3: Response Customer Care via Email 07/22/2015 04:04 pm]

conversion to no Annual fee

[Message 4: Customer [redacted] via CSS Web 07/22/2015 02:40 pm]

I called yesterday to convert this credit card product (with annual fee) to the Barclay Reward credit card that comes with no annual fee.

When I log on today, I did not see a setup of my converted product but only saw that this account was closed. Is this expected? I just want to follow up and confirm everything is on the right track and there is no misunderstanding.

Let me know.

Thanks

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I am not sure how Barclays have trained their customer service team, both in the call center and the one serving online but one clear message I got in this incident is that they must be trained with different strategies so that they respond to customer inquiry in absolutely contradicting ways.

I value all my credit cards and their credit limit very seriously. If Barclay now just closed the Miles & More credit card, instead of converting it to the Barclay Rewards credit card as I was told and told twice on the phone, not only I lost $5,500 credit limit, it also negatively impact the average length of my credit cards and lowered my credit scores substantially. I am not sure if this is the way how a credit card company should conduct business and provide corresponding customer service.Desired Settlement: 1. A final answer to my questions: (1) is there a retention department that a customer can request to speak to when calling the customer service line? (2) is it possible to convert a credit card with annual fee such as Miles & More to a no-annual-fee credit card such as Barclay Arrival or Barclay Reward?

2. An explanation of why I kept hearing different and totally contradicting answers to both questions above. I am not sure if this is the intended level of customer service Barclay is delivering.

3. Deliver the product conversion as promised twice on the phone and set up the online profile for the converted Barclay Reward credit card. It should NOT come as a NEW application, i.e. no hard inquiry on my credit report.

4. A statement credit of $200 to compensate the inconvenience caused by customer service both on the call on Tuesday, July 21 and via the online message system on Thursday, July 23.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 August 10, 2015 [redacted] RE: Barclaycard Rewards MasterCard account ending 6248 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely,

Consumer

Response:

Review: When I applied for the Upromise Mastercard offered by Barclaycard, one of the items advertised was a $25 first-use bonus. The fine print indicated that the first purchase that I made within 90 days of opening the account would earn a $25 cash back bonus.

After receiving the card in June, I registered it to my Upromise account as instructed and made several purchases in July. I contacted Barclaycard in August and again in September, asking when I would receive the $25.

Barclaycard failed to give me a straight answer. The responses that I have received simply repeat the terms of the offer.Desired Settlement: I expect to receive a $25 credit on my Upromise Mastercard, as advertised.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

September 23, 2014

RE: Upromise MasterCard account ending 9845

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

Consumer

Response:

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Description: BANKS, CREDIT CARDS & PLANS

Address: PO Box 8828, Wilmington, Delaware, United States, 19899

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