Barclays Bank Delaware

Review: I purchased two airline ticket with my price line credit card, for my 76year old sister and my 62year old cousin from Lousisiana to Milwaukee or which I am a resident. I own a 2012 Hyundai Elantra and have no need of a vehicle to transport them. Several days before their arrival my phone get a message thanking me for my rental with Hertz for the twelve days, within minutes of receiving this msg I called Hertz who directed me to price line. Priceline was unrelenting and assisted that it was my request, which I explained no need for a rental car. I requested a supervisor and was told they would tell me the same thing. She was very cold and uncaring as I explained. I then called Barclays Bank with holds price line acct. the young man was very understanding and attempted to call while I was on the line, he was unable to reach them. He assured me he would follow up and give me a call. I recieved a call and was informed that the matter would be handled by the complaint/dispute department and would take about 45days. I received a letter stating they would be unable to reverse the $450.00 for a 12day rental I never requested or never received. I never requested a car and if I had a need for one I would have ordered at the time I purchased the ticket. I believe this was a mistake on the part of priceline and as a new customer to them I am canceling my card and will warn others about their practice if this is how they operate.Desired Settlement: I desire to be charged reversed/reimbursed and have this charge removed from my card and any interest that may have accrued.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 January 28, 2015 [redacted] RE: Priceline Visa account ending in 5127 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. My office hours are 8 a.m. to 8 p.m. ET Monday through Friday. Sincerely,

Review: Received a letter from Barclay Bank on March 6,2015 that they had cancelled my Visa card without notifying me or trying to contact me about my balance with them and try to solve the matter with payment options. Letter notified me to destroy the card and that I am to continue to any outstanding balance plus interest and fees. Letter also stated that they try to help card members through difficult financial times but don't know how they could offer this when no contact has been made of contact.Desired Settlement: For closing my account without any notice or contact about payments arrangements reinstate my card or pay off the balance owed to them with no future interest or fee charges added to my balance which will be a balance of 713.32.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 March 27, 2015 [redacted] RE: Wyndham Rewards Visa account ending 2005 Dear [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8:00 a.m. to 8:00 p.m. ET, Monday through Friday. Sincerely,

Review: Unsure of appropriate category. After over an hour on the phone today with customer service, we spoke to The "executive office". We apologize for being harsh with her but speaking to her was a waste of time now going on an 1 1/2 hours at least plus. The account went into a higher rate because we made a mistake there was a gas authorization we didn't realize it was only for a $1 and did not deduct appropriate amount from the available credit. Although a payment was made I believe the same or next day part of the agreement with Juniper was not to go over the limit. Needless to say the account has not been over the limit since, (Plus has NEVER been late). It has been our guess is over 7 years at the higher rate.. most banks I believe do not keep the default rate for more than a year. When Barclays is contacted about the rate customer service says they have no promotional rate--they cannot grasp or refuse to grasp the request is not for a promo rate but for the standard rate to be restored. We believe we have been treated more than fair in the past with different issues with Barclays (except the rate) like the last time the account was used they then wanted to lower the line of credit -- which would have damaged our credit more...or when they reduced the apr previously..but it has always been after contacting Revdex.com.Their customer service refuses to give us the slightest help. We rarely use the account but who could afford to when they charge rates that are normally for someone who doesn't pay their billDesired Settlement: restore a competitive rate

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 December 5, 2014 [redacted] RE: Juniper MasterCard account ending 3605 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8:00 a.m. to 8:00 p.m. ET, Monday through Friday. Sincerely,

Consumer

Response:

Review: In April 2014 I bought an Apple Computer that was financed through Barclays, The deal was you get interest free if you pay it off within the year, if not it was deferred and you would get hit with it later. All of these terms I understand. However, I have made multiple payments well in excess of my principle balance, and enough to pay off the apple computer. When I called Barclays at 5/18/15 around 9:40pm the lady on the phone informed me that my excess payments were NOT going to the apple product and that I never paid it off. Confused by this I asked where I would seperate the payments or how to make the separate payments she informed me that "there is no way". Have I used the Barclays card other than the Apple? Yes, but I always made payments well over my due balance. $100, $200, and multiple $400 payments. The fact that this was never applied to deduct from the apple balance makes no sense to me, and the fact that there is no way to even request it goes to the apple balance is ridiculous to me. This is poor business practice. They paid off the separate purchases first, and not the apple computer. These practices are misleading, and difficult to follow. Barclays is deceptive in their practices.Desired Settlement: reverse my over $200 interest charge that I never should have received.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 May 28, 2015 [redacted] Re: Barclaycard Financing Visa account ending in 7642 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely, [redacted]

Review: I originally purchased an iphone and was provided a no interest for a year, in June 2014.,

I've made payments of more than the required amount ontime to insure full payment was done by the June 2015 due date.

Barclay increased my credit thus incur aging me to go ahead and spend more. I was not aware they did this intentionally to make sure I would not have the originally iphone payed off, since they apply any payment towards new purchases and not the original purchase. June came and was charged the interest on the pinko new and told it was my fault I did not pay it all off in full before I started to use the card again. They set me up for failure I order to capitalize on their "no interest if paid in fiull. That was deceptive, and wrong to increase my credit to pursuade me to make additional purchases, that they knew would make it difficult for me to achieve the goal of paying off my original purchase.Desired Settlement: Billing adjustment. And credit to my account in the amount of interest charged.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 July 24, 2015 [redacted] RE: Barclaycard Financing Visa Card account ending 0426 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. My office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely,[redacted]

Consumer

Response:

Review: I got Barclaycard Miles and More Master Card One of the card benefits advertised online that you get to have a companion ticket after your first purchase, and then you get to have it once annually.I failed to use this benefit after doing my first purchase and they want me to wait for 4 to 6 weeks to use this benefit which is NOT mentions anywhere in their website https://www.barclaycardus.com/apply/Landing.action?[redacted]If I waited for this 4 to 6 weeks mean, the tickets might not be available and even if it was still there it will be more expensiveDesired Settlement: I want to be allowed to use my companion flight ticket NOW after I did my first purchase with the card, not after 4 to 6 weeks as advertised on their websiteCase Number : [redacted]

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 September 30, 2015 [redacted] RE: Miles and More MasterCard account ending 6191 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely, [redacted]

Review: Transferred from Barclays to another Card with a lower interest rate. It took Barclays 17 business to reflect the transfer. The statement balance still reflects 2165.44. The card has been paid off , but when I check my credit score it still shows a 2145.66 balance, and its killing my credit score. Have contacted Barclays numerous times too no avail. Was told one 1 occasion that it takes 10-14 business days. It took them 17. Also was turned down for a credit limit increase due to the fact that my balance was to high already. The card is paid off with a 2400 credit limit. They are killing my credit rating with their unacceptable handling of my account.Desired Settlement: Have my balance reflect a $0 balance with the 3 major credit reporting agencies not a 2165.44 balance

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 October 9, 2015 [redacted] RE: Barclaycard Rewards MasterCard account ending in 7054 [redacted]

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. My office hours are 8 a.m. to 5 p.m. PT Monday through Friday. Sincerely,

Review: I applied for a Barclay Card in July This bank gave me a very hard time trying to get a card with their bankThey have several "branded" products that they try to peddle off to consumersHow was I to know this bank has over different "kinds" of cardFinally, due to no fault of my own, a security freeze on my credit report lead the bank to ask me several questions (which, incidentally) I passed and the card was approved and I subsequently received the card about weeks laterI then placed the card in my wallet and did not use the card for almost months when all of a sudden I receive approximately letters from the bank indicating that they put what the bank called a "freeze" on the cardThey "claimed" they called the real [redacted] (at least that's what the bank claimed they did) and the "real" [redacted] said that "he" didn't apply for the cardThey also stated that they found [redacted]'s number through "public records" The only numbers I have are my unlisted home phone and my unlisted cell phone number so I have no Idea what the bank is talking aboutThey told me I was a liar and they needed to see some "documentation" in order to prove I was who I said I wasI sent this information in to them a copy of my drivers license front and back and a copy of my social security card back and front together with a copy of a current utility bill which I also reluctantly agreed to send themI sent this priority mail costing me over $only to wait almost weeks now with no responseIn the meantime, the bank is sending out fraud alerts to all major credit bureaus ruining my credit by telling everyone I am not who I say I am (I enclose on of their dunning letters to Transunion)This is not the end of it because as you can clearly see, all credit bureaus communicate with each other and TransUnion sends this fake claim to Experian and Equifax as wellNow I have to deal with fraud alerts on all major credit bureaus.Desired Settlement: I was also recently informed that the bank recently attempted to close my [redacted] account by sending them a letter as well and claiming I was a "fraud" accountLuckily the folks at [redacted] aren't stupid as Barclays bank claims they are and they refused to close my account after contacting me PROPERLY and getting the true [redacted] and not some fabricated person the bank made up and I received a letter from [redacted] indicating that the banks letter was bogus and without merit
Business
Response:
P.OBox
Wilmington, DE 19899-
October 14,
RE: Barclaycard Financing Visa account ending
Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of DelawareTo ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond
We have fully investigated your inquiryWe have sent you a detailed response of the investigation and any actions we may have takenPlease allow 7-days for that response to be received through the mail
If you do not receive the detailed response or have additional questions, please contact our office at [redacted]Our office hours are 8:a.mto 8:p.mET Monday through Friday
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me

Review: I am writing you based on an issue I had when signing up for my usair mastercard which is managed by Barclay Bank. I was promised 2 free tickets to anywhere in the contiguous US AND 2 companions for $99 and I am finding out that this is not the case. Not only didnt I get 2 free tickets but I was just told I can only use the companion if I buy a $250 ticket. I asked the flight attendant who signed me up, "so you mean for $200 my family of 4 can fly to Florida in the summer, and they said yes". This is bait and switch. Instead of 2 free tickets I was given miles which I may be able to redeem for travel although its difficult to find 2 tickets which can be purchased for the amount of miles they gave me (40,000). When I called the dividend miles support just now the agent who helped me even admitted that the flight attendants were using misinformation because she heard it herself on her last trip. Its not OK to lie just to make money off of people and that is what is happening here. Her exact words were "after taking that flight to St. Thomas, I totally understand why we get so many angry callers. They really don't explain it right". I think her name was Kathy. THe only reason I signed up for this card was for the trip I had planned to take this year and now its turning into a nightmare. Not only didnt I get what I was promised but I had to pay a "membership fee" of $89 which I will need to renew again soon just to be a member. Also, I have accrued interest for the sake of using the card to get miles when I normally pay cash or use my check card.Desired Settlement: I want this to result in 4 tickets for my family and I from Philadelphia to Orlando on an agreed upon date (I do not expect to travel whenever I want, I understand there should be restrictions) and in exchange they can use my dividend miles and I will pay $198+tax which is how it was all explained to me on my flight to Mexico in June. I think this is a reasonable request

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 February 11, 2015 [redacted] RE: US Airways MasterCard account ending 7967 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. THank you for your assistance. The matter is officially resolved

Review: I had the Miles & More credit card issued by Barclay. The annual fee of $79 recently came and after a careful valuation, I believe the fee is too expensive considering the benefits the Miles & More credit card offers. So, I called the customer service to see if there are any retention offer, or if this credit card can be converted to a no-annual-fee card issued by Barclay. (Earlier this year, I converted one with annual fee to the Barclay Arrival that has no annual fee, so I know this is an option).

I made the phone call around 6:50pm ET on Tuesday, July 21, 2015. I spoke with [redacted] first. Unfortunately, she was not very good at what she was doing and do not even know the existence of the retention department. She misled me twice in saying there is no retention department. I'm not quite happy so asked her to transfer me to her supervisor.

After a couple of minutes' wait, I talked to [redacted], the supervisor of customer service. He acknowledged there is a retention department but offered to provide me options on the $79 annual fee of the Miles & More card. I was told I can convert this credit card to either of the two no-annual-fee credit cards issued by Barclay: (a) Barclay Arrival or (b) Barclay Rewards. For Barclay Arrival, there is also a bonus for getting 5,000 bonus miles after spending $500 within 90 days. For Barclay Rewards, the reward is spending $1,000 within first 90 days and getting 10,000 bonus miles/points. And he double confirmed both are no annual fee cards. I chose the Barclay Rewards option since I already had a Barclay Arrival. He took care of everything for me and told me to expect the new card within 7-10 business days. Before I end the call, I confirmed with him this is product conversion which means no hard inquiry on my credit report and the credit limit will stay the same.

The most "excited" part started when I took a look at my online banking profile. I saw the Miles & More credit card is "Closed". However, I did not see the converted Barclay Rewards credit card profile was set up. Just for double check, I sent the customer service an online message to confirm the conversion and asked when I can expect the profile of the converted Barclay Rewards credit card set up online. I'm going to paste the entire thread below:

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[Message 1: Response Customer Care via Email 07/22/2015 05:29 pm]

Dear [redacted] :

Thank you for contacting us here at your Barclaycard Rewards MasterCard in regards to your credit card conversion.

We apologize for the confusion and we will be happy to explain. Please be advised that we cannot convert your cards from Miles and More to Barclaycard Rewards MasterCard. If you wish, you can apply for a different card by visiting us at www.barclaycardus.com and viewing all of our card programs. You can also contact our Applications Department at [redacted]. They are available from 7 a.m. to 12 a.m. ET, 7 days a week, and will be happy to assist you.

We don't like to see our customers upset and inconvenienced. We always strive to create a positive customer experience.

If you have any other questions and concerns, please reply to this message.

Sincerely,

Customer Care

[Message 2: Customer [redacted] via CSS Web 07/22/2015 04:49 pm]

Could you please reply with a complete message? What does it mean by "conversion to no Annual fee"? Does it mean I can expect the converted credit card to be set up on my existing online profile in one day or two? Will the Miles & More card remain observable on my profile?

Thanks

[Message 3: Response Customer Care via Email 07/22/2015 04:04 pm]

conversion to no Annual fee

[Message 4: Customer [redacted] via CSS Web 07/22/2015 02:40 pm]

I called yesterday to convert this credit card product (with annual fee) to the Barclay Reward credit card that comes with no annual fee.

When I log on today, I did not see a setup of my converted product but only saw that this account was closed. Is this expected? I just want to follow up and confirm everything is on the right track and there is no misunderstanding.

Let me know.

Thanks

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I am not sure how Barclays have trained their customer service team, both in the call center and the one serving online but one clear message I got in this incident is that they must be trained with different strategies so that they respond to customer inquiry in absolutely contradicting ways.

I value all my credit cards and their credit limit very seriously. If Barclay now just closed the Miles & More credit card, instead of converting it to the Barclay Rewards credit card as I was told and told twice on the phone, not only I lost $5,500 credit limit, it also negatively impact the average length of my credit cards and lowered my credit scores substantially. I am not sure if this is the way how a credit card company should conduct business and provide corresponding customer service.Desired Settlement: 1. A final answer to my questions: (1) is there a retention department that a customer can request to speak to when calling the customer service line? (2) is it possible to convert a credit card with annual fee such as Miles & More to a no-annual-fee credit card such as Barclay Arrival or Barclay Reward?

2. An explanation of why I kept hearing different and totally contradicting answers to both questions above. I am not sure if this is the intended level of customer service Barclay is delivering.

3. Deliver the product conversion as promised twice on the phone and set up the online profile for the converted Barclay Reward credit card. It should NOT come as a NEW application, i.e. no hard inquiry on my credit report.

4. A statement credit of $200 to compensate the inconvenience caused by customer service both on the call on Tuesday, July 21 and via the online message system on Thursday, July 23.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 August 10, 2015 [redacted] RE: Barclaycard Rewards MasterCard account ending 6248 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely,

Consumer

Response:

Review: Over the past two months, Barclay Bank has lost two of my personal checks which were issued directly from my checking account at [redacted] to my credit card account at Barclay's Bank. The first check was issued 6/9/15, was for $1470.58 and the second check was issued 7/10/15, was for $365.4. [redacted] confirmed that both checks were received and cashed by your company, but were not deposited into my credit card account. In addition late fees and interest fees were applied to my account. It took numerous phone calls to your overseas call center, and letter and faxes to your company to finally track down the checks and have the additional fees removed from my account. Despite requesting, on numerous occasions, a phone call from a knowledgeable supervisor to resolve this problem and to avoid it in the future, no one ever returned my calls!!! I was initially informed that a supervisor is not allowed to call, email or write to you on their website. I would just have to wait for a letter to be mailed to me weeks later. In addition, I was informed that I had to contact [redacted] and track down the checks and fax documentation to Barclay Bank. The checks were mailed to the correct address and I have not had problems with any other company receiving my checks from [redacted]. I have never received such poor Customer Service from a credit card company. Barclay Bank has erected an impersonal, nameless system with no accountability which does not function! The overseas call center is absolutely horrendous and your website is useless! I am appalled that no one would have the decency or courtesy to respond to the letter that I mailed and faxed to your company!!!!Desired Settlement: Phone call from Barclay Bank apologizing for the situation and explaining how we can avoid the same situation in the future, as well as guarantee quality service.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 August 17, 2015 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. My office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I paid my account off with Barclay, the total payoff was $1,422.36. I paid this off via the phone. This company took this amount out of my account twice. Now my account is in the negative and they arent refunding me. I have made numerous phone calls to resolve this issue with them and I keep being told it will take 7-10 business days. But each time 7-10 days expires the money is not there.Desired Settlement: I want my money back in my account now with interest. Also, if my account is overdrawn I want them to pay any fees.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885November 18, 2015[redacted]RE: Barclaycard Rewards MasterCard account ending 5388[redacted]Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond. We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail. If you do not receive the summary, or have additional questions, please contact our office at [redacted] My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET. Sincerely, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: barclaycard continues to sending advertising for credit cards after repeated attempts by mail to have them remove us from their mailing list.Desired Settlement: REMOVE us from their mailing list and stop sending credit card offers

Business

Response:

P. O. Box 8885

Wilmington, DE 19899-8885

November 15, 2013

RE: Marketing Solicitations

Dear [redacted]

We are in receipt of your recent correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’) from the Revdex.com. We understand your concerns regarding the marketing solicitations and would like to take this opportunity to respond accordingly.

We apologize for any inconvenience you may have experienced while attempting to resolve this matter. We have updated our records to exclude you from receiving future offers from Barclaycard. Since some offers may already be in process, please allow up to sixty days for all mail solicitations to cease.

We hope that this addresses your concerns. Should you have questions, please contact me directly at [redacted] My office hours are 9:00 a.m. to 6:00 p.m. ET Monday through Friday.

Review: I have not get my card at all.when I have try to get them sent to a different address there was a problem and did not get them at all. due to a error on fed ex.now I have try to have them sent to the second account holder

on the account and was told I could not have them sent to this address due to the reasons that the address was not good at all but could be still sent in but I have to go in to a bank and get them to vify who I amDesired Settlement: I would like a phone call about this problem and want my cards u can call me at [redacted]

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

December 31, 2013

RE: Barclaycard Rewards MasterCard account number ending in [redacted]

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. Under separate cover and on December 31, 2013, we sent you a detailed response of the investigation and any actions we may have taken.

If you have not received the detailed response or have additional questions, please contact our office. It is our pleasure to have been of service.

Review: I have made multiple attempts to correct a listing that appears on my consumer credit report with Barclays Bank. The first was a dispute through Experian, Transunion and Equifax on my credit report which came back as "verified". The second was a certified Letter dated June 1, 2013 stating a dispute under FCRA 623 (A)(8)(D) which was received in their offices on June 7, 2013. I heard nothing in regards to this letter. I again sent a letter certified on July 30, 2013 referencing the previous letter and again stating I was disputing the Debt under FCRA 623 and Texas Finance code 392.202a. They received that letter in their offices on Aug 6, 2013 at 7:35 am. I was very clear in this matter that the account was not mine and disputed several parts including the account itself, the limit they claim was on the account and that I had an account that was ever late. Again I heard nothing back from them. FCRA rules are very clear. They have 30 days to respond to my request or 5 days to reply that they believe my request for validation is Frivoulous. Neither of these occurred. I made contact with a representative named [redacted], (she refused to give me a last name or any other information to identify her). [redacted] told me that she had no information on the account except it had been sold to a company called Midland Credit Management. I contacted MCM and they have no record of this account and have sent a letter out confirming such. [redacted] was a supervisor and ensured me that she personally would take this matter to the office of the president and would get back to me the following Monday. I never heard back from [redacted] or anyone else. I again contacted them via telephone and spoke to another supervisor. Her name was [redacted], (again she would provide no other information to identify her other than a first name. Today, 6 months after my first FCRA 623 dispute was received I received a letter from them. The letter says they investigated but provides no link to me nor any proof the account is mine.Desired Settlement: I would like Barclays Bank to provide me with all details of the account they claim to be mine including the records they used to "investigate" the dispute. If they cannot they will need to remove the incorrect listing from my credit file with all three credit reporting agencies as required by law. If they refuse to do either then a lawsuit will be filed. A formal complaint has also been filed with The Texas Attorney Generals Consumer division.

Business

Response:

P. O. Box 8885

Wilmington, DE 19899-8885

January 27, 2014

RE: Juniper MasterCard account ending 1999

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. Under separate cover, we sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you have not received the detailed response or have additional questions, please contact our office. It is our pleasure to have been of service.

Consumer

Response:

Review: November of 2013 I decided to transfer a couple different credit card accounts to Barclay , because they offered a 0% APR on transfers. I thought this was a no-brainer to try and get as much paid off during the time they offered. I transferred two different accounts and a fee of the percent of the amount was added, which I was aware of. I start receiving my statements and noticed I was being charged interest on this account. I call their customer service and they tell me that there was a new offer on January 3rd 2014 after I have already transferred my accounts. They want to tell me that there was no offer when I transferred my account, but this isn't so. After the conversation and disgust with these people I have transferred this account balance to another company, but this is just bad business.Desired Settlement: I hope that these credit card companies will stop lying to people to get them to use their card and then go back on their offer. There should be a heavy penalty on such practices.

Business

Response:

P.O. Box 8885

Review: When I applied for the Upromise Mastercard offered by Barclaycard, one of the items advertised was a $25 first-use bonus. The fine print indicated that the first purchase that I made within 90 days of opening the account would earn a $25 cash back bonus.

After receiving the card in June, I registered it to my Upromise account as instructed and made several purchases in July. I contacted Barclaycard in August and again in September, asking when I would receive the $25.

Barclaycard failed to give me a straight answer. The responses that I have received simply repeat the terms of the offer.Desired Settlement: I expect to receive a $25 credit on my Upromise Mastercard, as advertised.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

September 23, 2014

RE: Upromise MasterCard account ending 9845

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

Consumer

Response:

Review: This company is billing me for a card on a ship that I never accepted or used. My entire cruise was done with cash only at the bar or the casino.Desired Settlement: Stop billing me for something that I did not use. I paid for my cruise and I paid cash for everytrhing on the ship. I never accepted the card.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

October 17, 2014

RE: Carnival MasterCard account ending 5853

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.

Review: The credit card company has been keeping permanently turning off customer's automatic payment setup (twice already); As the consequence, it caused credit card payment overdue and interest charges twice.

At the time of automatic payment due date, the payment bank account has had enough cash to cover the balance in both occasion. Customer's payment bank account is active and valid; The saved payment info is valid since Barclayscard customer service agent can process the payment using the stored payment info. The automatic payment has been in use for years for the TD bank.

What customer believe that both incidents are Barclayscard internal system errors or Barclayscard tried to process the payment at the bank's schedule maintenance windows and lack of business logic to retry at different time. Barclayscard is a financial institution and their internal system should be robust and fault tolerance.

Customer wants the provider to perform a root cause analysis and resolve the two issues from the internal system perspective. Customer has filed two technical incidents (problem tickets) through customer service agent.

1. Fix the Barclayscard's internal system issue which keeps turning off customer's automatic payment setup;

2. Fix the Barclayscard's internal system which is lack of business logic to avoid scheduling a payment on bank's maintenance window;;

3. Fix the bug caused the automatic payment issue other than those listed above;Desired Settlement: Customer's automatic payment setup should never be turned off without customer's permission;

Barclayscard should fix their system bug and make it more robust and fault tolerance, even the payment bank has an outage.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 February 17, 2015 [redacted] RE: Barclaycard Arrival MasterCard account ending in 3969 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8 a.m. to 8 p.m. ET Monday through Friday. Sincerely,

Consumer

Response:

Review: While on a US airways flight, we were told about an offer to apply for a credit card which carries an annual fee of $89 and we were told that after paying that amount and making one purchase on the card, we would receive 40,000 which can be used to purchase 2 round trip tickets within the continental USA or 1 round trip ticket to Hawaii or Alaska.We applied and received the card and have been planning our trip for months. When we finally went to book the flights we found that US airways had misled us. Misleading advertising at it's best (or worst).The points are calculated for only ONE way not round trip and the "cheapest" we found was 12,500 points one way. Most tickets are 20,000-25,000 points ONE WAY. What that means is that we barely have enough for ONE round trip ticket.We have used points with other credit card companies and the points were a flat 25,000 per round trip ticket and that was it.With US airways, the number of points depends on the exact date you want to fly. The points value varies between 12,500 and 50,000 for a ONE WAY ticket.No matter how we cut it - we do not have enough points for 2 round trip tickets.We sent an email to US airways re this false and misleading advertising and got a reply that was so generic and unacceptable that it was insulting. We have asked for our $89 dollars to be refunded and would like to close the credit card.Very disappointing to plan a trip and then find out you were dupped!Desired Settlement: We would like to receive an $89 refund for the amount we paid

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 March 13, 2015 [redacted] RE: US Airways MasterCard account ending 2008 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8 a.m. to 8 p.m. ET Monday through Friday. Sincerely,[redacted]