Barclays Bank Delaware

Barclay will not answer phone instead request that all correspondence be online. I noticed fraud in my account in May and requested that the account be closed. Fraud charges still appearing on account in June. I have made 4 request that this account be closed online and 1 by mail. No response from Barclay.

P.OBox Wilmington, DE 19899- January 31, [redacted] /> RE: Barclaycard Rewards account ending in [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of DelawareTo ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond We have fully investigated your inquiryUnder separate cover and on January 22, 2014, we sent you a detailed response of the investigation and any actions we may have taken If you have not received the detailed response or have additional questions, please contact our officeIt is our pleasure to have been of service

As of yet there is no resolution to my initial complaint yet these fraudsters are still charging my mothers CLOSED credit card account for their service and have not been forthcoming with a response The account was closed in December due to her passing away, so there should be no further charges made to the account either Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below

P.OBox Wilmington, DE 19899- January 24, [redacted] RE: Barclaycard Application [redacted] *** Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of DelawareTo ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond We have fully investigated your inquiry and are pleased to have been able to assist you with the matterUnder separate cover, we sent you a detailed response of the investigation and actions taken to bring positive closure to this situationPlease allow 7-days for that response to be received through the mail It is our goal to provide exceptional service and it is our hope we have met your expectations If you have not received the detailed response or have additional questions, please contact our officeIt is our pleasure to have been of service [redacted] [redacted] *** [redacted]

P.OBox Wilmington, DE 19899- January 27, [redacted] RE: Hawaiian Airlines MasterCard account ending in [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of DelawareTo ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond We have fully investigated your inquiry and are pleased to have been able to assist you with the matterUnder separate cover, we sent you a detailed response of the investigation and actions taken to bring positive closure to this situationPlease allow 7-days for that response to be received through the mail It is our goal to provide exceptional service and it is our hope we have met your expectations If you have not received the detailed response or have additional questions, please contact our office at [redacted] It is our pleasure to have been of service

Revdex.com:
I never received the response made by the business in reference to complaint ID *** and my complaint has not been resolved I received two phone calls and messages from the business to which I respondedI never heard backFor your reference, details of the offer I reviewed appear below
Minimally, I would like the business to honor the original offer of $worth of points credited to my account

P.OBox
Wilmington, DE 19899-
February 27,
*** ***
*** *** *** ***
*** ** ***
RE: Barclaycard Rewards MasterCard ending
*** *** ***
Thank you for your additional inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of DelawareTo ensure the most efficient handling, your correspondence was again forwarded to the Office of President to investigate and respond
Under separate cover, we have resent you a copy of the detailed response of the research and any actions we may have taken to your address of record Please allow 7-days for that response to be received
If you do not receive the detailed response, please contact me directly at *** *** *** ** ** *** ** *** My office hours are 9:a.mto 6:p.m., ET, Monday through Friday

P.OBox
Wilmington, DE 19899-
March 12,
*** ** ***
*** *** ***
*** *** ** ***
RE: Juniper MasterCard ending
*** *** ***
Thank you for your additional inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of DelawareTo ensure the most efficient handling, your correspondence was again forwarded to the Office of President to investigate and respond
Providing an exceptional experience is our goal and we regret if our previous response did not meet your needsWe have conducted an investigation of your additional inquiryUnder separate cover, we sent you a detailed response of the research and any actions we may have takenPlease allow up to 7-days to receive this in the mail
If you do not received the detailed response or have additional questions, please contact our office at *** ** ** *** ** *** ** *** *** ***My office hours are normally 9:a.mto 6:p.mET Monday through FridayIt is my pleasure to have been of service

P.OBox
Wilmington, DE 19899-
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February 20,
[redacted]
Re: Juniper MasterCard Account ending in
[redacted]
Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of DelawareTo ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond
We have fully investigated your inquiryUnder separate cover, we sent you a detailed response of the investigation and any actions we may have takenPlease allow 7-days for that response to be received through the mail
If you have not received the detailed response or have additional questions, please contact our office at [redacted] My office hours are normally 9:a.mto 6:p.mET Monday through Friday

P.O. Box 8885
Wilmington, DE 19899-8885
 
 
 
February 4,...

2014
 
 
 
 
[redacted]
 
    
 
RE:     Upromise MasterCard account ending in 1392
          
[redacted] 
 
Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.
 
We have fully investigated your inquiry and are pleased to have been able to assist you with the matter. Under separate cover, we sent you a detailed response of the investigation and actions taken to bring positive closure to this situation. Please allow 7-10 days for that response to be received through the mail.
 
It is our goal to provide exceptional service and it is our hope we have met your expectations.
If you have not received the detailed response or have additional questions, please contact our office at [redacted]

P.O. Box 8885
Wilmington, DE 19899-8885
 
 
 
January 31, 2014
 
 
 
[redacted]
[redacted]
[redacted]
    
 
RE:     US...

Airways MasterCard ending 7950
          
[redacted] 
 
Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.
 
We have fully investigated your inquiry and are pleased to have been able to assist you with the matter. Under separate cover, we sent you a detailed response of the investigation and actions taken to bring positive closure to this situation. Please allow 7-10 days for that response to be received.
 
We apologize for any inconvenience this matter may have caused. Should you have additional concerns, please contact me at E[redacted] or by calling me directly at [redacted]

P.O. Box 8885
Wilmington, DE 19899-8885
 
 
 
January 24, 2014
 
 
 
[redacted]
[redacted]
[redacted]
    
 
RE:    ...

Barclaycard Application
          
[redacted] 
 
Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.
 
We have fully investigated your inquiry and are pleased to have been able to assist you with the matter. Under separate cover, we sent you a detailed response of the investigation and actions taken to bring positive closure to this situation. Please allow 7-10 days for that response to be received through the mail.
 
It is our goal to provide exceptional service and it is our hope we have met your expectations.
If you have not received the detailed response or have additional questions, please contact our office. It is our pleasure to have been of service. 
 
[redacted]
 
[redacted]
[redacted]
 
 
[redacted]         [redacted]

As of yet there is no resolution to my initial complaint yet these fraudsters are still charging my mothers CLOSED credit card account for their service and have not been forthcoming with a response.  The account was closed in December 2013 due to her passing away, so there should be no further charges made to the account either.  
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

P.O. Box 8885
Wilmington, DE 19899-8885
 
 
 
January 24, 2014
 
 
 
[redacted]
[redacted]
[redacted]
    
 
/>
RE:     Juniper MasterCard account ending in 3605
          
[redacted] 
 
Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.
 
We have fully investigated your inquiry. Under separate cover, we sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for the response to be received through the mail.
 
If you have not received the detailed response or have additional questions, please contact our office. It is our pleasure to have been of service.

P.O. Box 8885
Wilmington, DE 19899-8885
 
 
 
January 31, 2014
 
 
 
[redacted]
    
 
/>
RE:     Barclaycard Rewards account ending in 6074
          
[redacted] 
 
Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.
 
We have fully investigated your inquiry. Under separate cover and on January 22, 2014, we sent you a detailed response of the investigation and any actions we may have taken.
 
If you have not received the detailed response or have additional questions, please contact our office. It is our pleasure to have been of service.

P.O. Box 8885
Wilmington, DE 19899-8885
 
 
 
January 27,...

2014
 
 
 
 
[redacted]
 
    
 
RE:     Hawaiian Airlines MasterCard account ending in 2495
          
[redacted] 
 
Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.
 
We have fully investigated your inquiry and are pleased to have been able to assist you with the matter. Under separate cover, we sent you a detailed response of the investigation and actions taken to bring positive closure to this situation. Please allow 7-10 days for that response to be received through the mail.
 
It is our goal to provide exceptional service and it is our hope we have met your expectations.
If you have not received the detailed response or have additional questions, please contact our office at [redacted] It is our pleasure to have been of service.

P.O. Box 8885
Wilmington, DE 19899-8885
 
 
 
February 6, 2014
 
 
 
[redacted]
    
 
/>
RE:     Juniper account ending in 2895
          
[redacted] 
 
Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.
 
We have fully investigated your inquiry and are pleased to have been able to assist you with the matter. Under separate cover, we sent you a detailed response of the investigation and actions taken to bring closure to this situation.   Please allow 7-10 days for that response to be received through the mail.
 
It is our goal to provide exceptional service and it is our hope we have met your expectations. Should you have additional concerns, please contact me at E[redacted]. My office hours are normally 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

Hello,

Someone apparently used me as an authorized user for one of their credit cards. The problem is, I have no knowledge of the person, never gave anyone permission to do this, nor have I ever heard of Barclays Bank Delaware.

I noticed this when all of a sudden my credit score dropped almost 100 pts. When I called your company to tell them that this was fraud, the lady I spoke to ([redacted]) said "No it is not." Unfortunately, I was given very very poor customer service by [redacted] and the supervisor who did not even have the decency to speak to me. When I asked to speak to the supervisor, the supervisor relayed the message that "she would not speak to me." I asked for her name. I was told by [redacted] that the supervisor said she would not give her name and she was instructed to disconnect the call now.

I would like to understand how it is ok to fraudulently place someone as an authorized user without their consent? My credit it now suffering because of this. When I asked if this could please be removed, I was told no because apparently I was now removed as an authorized user. However, I informed her that it still appears on my credit report and should have never been there in the first place. She said it doesn't hurt my score and she couldn't help me.

She was rude and spoke over me many times when I was trying to explain to her that it has taken a negative impact on my credit.

I just want this removed and the credit bureaus said I would have to contact your company to do so.

In addition to this nightmare, and the terrible customer service I received; I would like to report this as fraud and this should definitely be looked at as a training opportunity of how to deal with customers.

I had a vendor dispute that was initiated while my US Airways card was serviced by Bank of America. The dispute was not resolved when the card was sold (or transfered) to Barclays Bank. I then started the dispute process with Barclays. I asked to speak to a resolution dispute representative and was denied that request because "if we did that everyone would want to speak to a representative and they dont have the time. If they feel that they want to talk to you, they will call you." Unfortunately no one called so I called back in about two weeks. I was told, "your request was denied". When I asked why I didnt receive a formal notification and why I wasnt given the opportunity to speak directly with a representative as I requested, I was told that a supervisor would call me back within 24 hours. No one called and still no official correspondance from Barclays. I feel that Barclays did not want to look into my claim because I was not a Barclay's customer when the claim was initiated. Shame on you Barclay's Bank for not treating all of your customers with respect and compassion. I feel that I was penalized and looked down upon because I have not started my account with Barclay's Bank. When I asked for the office of the president, I was told, "we dont have that information".

Review: Barclaycard sent me several advertisements about a credit card promising 0% apr on balance transfers for 6 months and a 0 balance transfer fee. After 6 months the advertisement stated that the apr would be 22.99% The offer stated I was preselected. I only applied because of the offer of 0% apr for 6 months and 0 balance transfer fee. Within this advertised offer there was a section to write the account number and dollar amount of the balance of the credit card that you want transfer.

I was approved for the card but charged a balance transfer fee. And my account stated that my balance transfer apr was 22.99%. This was totally not what was advertised to me. I feel very misled and taken advantage.Desired Settlement: I would like a refund of the balance transfer fee charged to me and for Barclay to honor the advertisement of the 6 months 0% apr for 6 months.

Thank you

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

February 5, 2014

RE: Barclaycard Rewards MasterCard account ending in 4263

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry and are pleased to have been able to assist you with the matter. Under separate cover, we sent you a detailed response of the investigation and actions taken to resolve this situation. Please allow 7-10 days for that response to be received through the mail.

It is our goal to provide exceptional service and it is our hope we have met your expectations.

If you have not received the detailed response or have additional questions, please contact our office at [redacted]. My office hours are normally 10:00 a.m. to 7:00 p.m. ET Monday through Friday. It is my pleasure to have been of service.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.