Barclays Bank Delaware

Review: To Whom it May Concern:

This is a Notice of Direct Dispute with you, under the provisions of FCRA §623(a)(8)(D), of the accuracy of information you have reported to my credit file. In compliance with FCRA §623(a)(8)(D), and enacting regulations published at 16 CFR § 660.4, this Notice of Direct dispute includes:

Identification of the specific information being disputed:

I was just informed via the representatives at Barclays customer service at [redacted] on 8/18/2015 at 12;36pm CT that this account has been sold to a third party.. However, Barclays is still reporting a balance of a sold debt instead of reporting a zero balance as required by the FCRA.

Under the provisions of FCRA §623(a)(8)(E) and 16 CFR §660.4, you have the duty to review all of the information I have provided to you, to complete your investigation of this Direct Dispute within 30 days of my Notice of Direct Dispute, and report directly back to me the results of your investigation within 5 days of your completion of your investigation.

Should you find the disputed information to be inaccurate or incomplete, or if you cannot verify the accuracy or completeness of the disputed information, you are additionally required, under FCRA 623((1)(E), to also promptly notify the credit reporting agencies of deletion of this information from my credit file.

Thank you in advance for a written response within 30 days of receipt. If you verify the current reporting as accurate, please share specific details regarding the method of verification, including employee(s) contacted, documents furnished, and any other relevant information.Desired Settlement: Please delete the trade line as it is reporting inaccurately per FCRA 623((1)(E)

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 August 31, 2015 [redacted] RE: Juniper MasterCard account ending 1454 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8 a.m. to 8 p.m. ET Monday through Friday. Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: We went on a trip to cancun and the flight attended offer me and my husband an us airways credit card with 50000 bonus miles, so we did, we signed for the card and paid 89.00 dollars annual fee. We used the card on daily basis to get points for our next trip, but when we calledl us airways they told me that we didn't had any points. The number for our dividend miles don't mach. (I mean the number they assign for us on the credit card and others numbers that they gave us by mail). This is a joke I call them 3 times today and nobody could resolve this, where is my miles? So all the time us airways says that we should resolve with Barclays credit card co. And Barclays says that is us airways responsibly to resolve this matter. I have been for over 2 hours transferred around today, this is a joke. Horrible customer service by both companies, I will write a bad review in every site I know if someone does not contact me to resolve this. Horrible way to sell a product on your flight and jerk customers around like you guys did to me. Shame on you Us airways.Desired Settlement: I want my miles back, and the anual fee for poor service

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 May 8, 2015 [redacted] RE: AAdvantage Aviator MasterCard account ending 5090 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8 a.m. to 8 p.m. ET Monday through Friday. Sincerely,

Review: Barclay's Bank advertises with their US Airways World Elite Credit Card that price protection is included for purchases made within 120 days of an advertised lower retail price. I purchased a cell phone that the price was reduced $100 8 days after purchase, and tried to access this protection. Barclays refers the customer to MasterCard, which denies coverage, and refers the customer back to Barclays. After two hours of going back and forth, the last Barclays representative then stated that if MasterCard does not accept the claim, then it "is not covered" (despite language in the customer agreement).Desired Settlement: Honor the customer agreement and provide a mechanism to make the claim.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

January 23, 2014

RE: Us Airways MasterCard account ending in 7716

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. Under separate cover, we sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for the response to be received through the mail.

If you have not received the detailed response or have additional questions, please contact our office. It is our pleasure to have been of service.

Review: Someone has stolen my credit card and identity and every time I try to reach a representative at Barclays, all I get is a long hold followed by a representative answering and saying "We are currently updating our system, please call back in 24-36 hours" and then hanging up on me!Desired Settlement: I want to make sure the fraudulent charges won't be posted or charged interest and that the charges I ACTUALLY made will be processed properly.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885November 16, 2015 [redacted] RE: Upromise MasterCard account ending 3109[redacted]Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond. We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail. If you do not receive the summary, or have additional questions, please contact our office at [redacted]. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET. Sincerely,[redacted]

Review: I received a first time Barclay Credit Card in August 2013 with a promotional offer of 0% interest for 24 months.

In August 2013, I transferred a balance from my Chase Freedom card in the amount of $4,321.00 to the Barclay Credit Card.

I also purchased a vehicle in August, 2013 on the Barclay Card in the amount of $3602.00 from [redacted] (42211).

Barclay’s balance transfer transaction fee was 5%. This 5% would NOT have been charged on the purchase of the vehicle, just on the balance transfer.

Barclay Card added both amounts $4321.00 and $3602.00 together making a total of $7923.00 and showed on my monthly statement $7923.00 as a balance transfer from

Chase, charging me 5% on $7923.00.

A representative from (JP Morgan) Chase faxed me the information showing that they only transferred a balance of $4321.00 TO the Barclay Card.

This was faxed to Barclay as Barclay had requested from me.

Barclay Card is still refusing to correct this, and give me the overcharge credit on my account.Desired Settlement: I am requesting that Barclay Card Services (Barclay's Bank, Deleware) refund my account in the amount of $180.10, (5% of $3602.00).

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885October 22, 2015[redacted]RE: Barclaycard Rewards World MasterCard account ending in 4415[redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond. We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.Sincerely,[redacted]

Review: Barclay Bank is the most incompetent Bank. We were just informed today that this dispute was closed out due to "unable to assist". This Bank wants for the Consumer to pay for an item that was sent back to the Merchant (documentation,provided via federal express). This is my last attempt before I contact legal services.

Customer Service Issues-See BelowI have been informed to forward this complaint by; [redacted].Full refund not completed!I made two Purchases while I was On Board the [redacted] on 11/16/2013(Booking [redacted]). I returned both Art pieces because they were damaged. I have had the absolute worst experience with both [redacted] Customer Relations Department and The Art Department in obtaining a Full Refund.In the Past I spoke to [redacted] Customer Relations including Manager Kari Baker, [redacted] Fine Arts regarding my damaged items, unreturned phone calls, and/or refunds on 12/2013 & 03/2014Today, I spoke to [redacted] and she attempted to transfer me to Customer Relations however, Customer Relations refused to take my call and informed her to have me call [redacted] did state that she did show a refund owed to me in the amount of $ 2,401.80. I called that telephone number and spoke to [redacted] and she had no idea how to help me. I left a voicemail message for manager [redacted] to return my call.I have spoken to Reservations, to Customer Relations, to [redacted] Fine Arts, to [redacted] to leaving voicemails for S[redacted] Supervisor [redacted] Customer Relations.Desired Settlement: Immediate attention to dispute(s). [redacted]

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

June 17, 2014

RE: Princess Rewards Visa account ending 3647

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: This compliant involves a lot of customer service issues first I recently submitted rewards for a reward card of $225 of which I have not yet received it harder than pulling teeth to get a reward card. I have called on more than several occassion stating that I had not yet received it and been given the run around, one customer service agent went as far as that if I did not receive it then maybe it was lost in the mail and they would not be able to provide me another because there was no way for them to know that it had been used. Another issue is that on several occassions my card information has been subject to a lot of false charges that were not my charges and over and over they would mail out a new charge with my knowledge of one being sent out. I would be trying to make purchases and literally find out at the cash register my card does not work. Recently, there was a charge of $408, $404, I have called and called but still this has not gone back on my card which I'm pretty sure I'm charge interest on. Plus, I have always paid my bill on time so for me to have these problems is really unacceptable. Not to mention the day that I made a payment of $1,800 was the say day $404 charge was applied to my account I really feel that something is definitely wrong with that picture and I'm not sure it is not just fraud possibly people in this company. I feel that it is very strange that when I submit a payment that $404 dollars is applied as a charge to my account. I not sure what's the problem but something is very wrong I believe that someone should review the phones calls I have placed to get to the bottom of this situation. Either there is a lot of errors being made but something is wrong.Desired Settlement: I would like this account to be investigated in regards to charges and whom has been making false charges. I want to be notified of this information and I want the money that was added to my credit card account refunded with interest as I'm sure I was being charged which is really unfair. I have been a good consumer why should I pay a penalty for someone else's mistake. Also, I want my rewards card immediately, I feel that if I have never made them wait on a payment why should I. Bad Business!

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

May 16, 2014

RE: Williams-Sonoma Visa account ending 1718

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

Review: Barclays sent me a 0% balance transfer offer in the mail. I filled it out and returned it asking for a balance transfer of my [redacted] credit card that was at 15.9%. They transferred the balance but at 24.99% plus charged me a $96 transfer fee. When I contacted Barclays they responded that I didn't meet the requirements of the 0% balance transfer. Since that was the only reason I asked for the transfer they should have not transferred the balance, or at least contacted me and told me I didn't meet the requirements before the balance was transferred. I feel like Barclays is practicing deceptive advertising and I want a refund of the $96 transfer fee. I have since re-transferred the bill back to [redacted] at the cost of another $100 transfer fee. This is wrong and I'm going to fight this by any means possible.Desired Settlement: Refund of the $96 balance transfer fee

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 July 29, 2015 [redacted] RE: Barclaycard Rewards MasterCard account ending in 9527 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely, [redacted]

Review: This is to dispute a debit remaining on my account for the amount of $6008. This most recent debit is the most recent error in a string of errors made by Barclaycard that started with a credit made to my account in the wrong amount for a check I had written to pay for a purchase made with my Barclaycard on May 8, 2015. Beginning on 6/8/15 when the mis-credit came to my attention, I have made several phone calls to the customer service phone number, (which turns out to be the Henderson, NV office) two of which with my bank on the line) and written several emails, to have the initial error and then several subsequent errors made to the account, corrected. I have provided bank documentation to show that Barclaycard is still in error, and owes me a credit of $6008 and reversal of all interest chargees, other fess, and credit rating impact as fall out from the matter. The customer service "managers" in the Henderson Nv. office have not followed through with verbal commitments to me to rectify the issue, nor have they honored their words to call me back to notify me of what is being done. I wrote an email to the office of the president yesterday morning, 7/7/15 at 7:30 AM PST of which they sent an auto-reply stating a member of the team would get back to me if not at the end of the business day, then the day after. I did not receive a response other than the autoreply.This has been going on for over two months, and Barclaycard is not responding. This has turned into a nightmare as the company continues to not respond, run me in a circle, and continue to debit and credit my account without my prior knowledge nor documentation shown to me to justify their actions.Desired Settlement: Correct the account. Contact from company with notification of such. Reversal of all fees, interest charges, and any negative impact on my credit rating that may have resulted. A written apology from Patrick Wright, COO. A new process for disputes: 1 manager in charge of case if problem is not resolved w/in 48 hours, customer can reach that mgr directly. if case goes to DE settlement dept. customer provided w/case #, person in DE who is handling it direct access to that person.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 July 24, 2015 [redacted] RE: Barclaycard Arrival Plus MasterCard account ending 4125 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET, Monday through Friday. Sincerely,[redacted]

Consumer

Response:

Review: They put a "random" hold on a payment I made to the card. I had to use the card to pay a bill for service on my car while I was away from home. I called to get the hold off and the service agent could only tell me sorry. I asked for the manager and the manager told me that the hold was "randomly" placed on my payment and that they were sorry. I could not pay for my vehicle repair with my bank account because they took the money out, but then put a hold on it "randomly" and they could not take it off. So I could not get my car and I was stuck away from home and they would not take the hold off my card and said that could do nothing.Desired Settlement: I would like the company told that these "random" holds are improper business practice and/or that they need to tell the customer they are putting the hold on and/or require the, to lift the hold when contacted by the appropriate personnel. This situation was unacceptable and they could not give any reason for it other than it was "random" and it was in their terms and conditions so I had no legal remedy.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 July 28, 2015 [redacted] RE: AAdvantage Aviator Red MasterCard account ending in 5337 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely, [redacted]

Review: I had transferred my [redacted] credit card debt at 10% interest to Barclay card that was 0% for 15 months, then 19%. My plan was to payoff my credit card debt in the 15 months. I filled out the application online. The transfer went through, but I did not receive any information in the mail, nor my card. I contacted Barclay and was told I would get a card sent out by the end of the week. Another week went by with no card received. I called again and was told I would receive a card again. I spoke to a lady named, [redacted], on 2 separate occasions. She assured me I would still have the 0% at 15 months when I received the card. I was concerned about having the high interest payment placed on my card since 3 weeks had gone by after my transfer went through and I was unable to know where to send payment since I did not receive a card. So I called Barclay again to make a payment by phone to ensure I would not be late on my first month. I finally received a card, but they did a bait and switch and are now charging me 24.99%. I called Barclay and spoke again to the same lady, named [redacted], who said they didn't have any record of their being a deal of 0% for transfers for 15 months. I told her I had never heard of Barclay before and I asked, "Why, would I transfer my credit card from a lower interest rate to a higher interest rate. That makes no sense. I have a credit score of 750 and I am working on decreasing my debt, so why would I want a higher interest rate. ". She said she would open an investigation on this matter and if it was found to be in my favor, I would be credited the money. She said, I would receive a letter of the outcome in 7 to 10 business days. I never received a letter, so I called again and was told that they had no deals like this, but sometimes, for their good customers, they will give a 0%. I told them, I would be moving my debt as they have already 'screwed' me enough.Desired Settlement: I want the 0% for 15 months on my transferred debt that I signed up for, then 19 % rate after the 15 months, which is what I signed up and agreed to.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 January 8, 2015 [redacted] RE: Barclaycard Rewards MasterCard account ending 8038 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. My office hours are 8 a.m. to 8 p.m. ET Monday through Friday.

Review: I opened a credit account in January through Blue Green resorts. I didn't receive any bills. My wife whom also setup credit discovered bills weren't being sent to our address. The bills were sent to an address other than my home address. I entered on my home address on credit application and it was my drivers license which I handed to the Blue Green associate handling setting up the credit account. I called BlueGreen to correct the address. They waived the late fee up to that point, but charged another fee because I sent a payment through the bank that evening instead of giving them a bank account number for them to withdraw the money. I have since made all my payments on time and paid off the credit, but they continue to try to charge me for a late fee. I had a conversation with someone from Barclays last month. They agreed to waive one late fee, but there was another late fee added after I was already paid off the debt. Again they asked for a bank account number.Desired Settlement: I wish to have all late fees credited to my account so the balance is $0 and this debt marked Paid in Full to all credit reporting agencies.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

October 18, 2013

RE: Bluegreen Encore Dividend Rewards MasterCard account ending [redacted]

We are in receipt of correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’) by the Revdex.com. We understand your concerns regarding receiving statements on your account and the current reporting on your credit bureau and would like the opportunity to respond accordingly.

I attempted to reach you by phone to provide an update and was unsuccessful. Since I was able to speak with you directly, let me begin by confirming your account has a zero balance and late payments have not been reported to the consumer reporting agencies. Please allow me to provide additional information concerning the investigation that was conducted.

We have confirmed your initial billing statements were mailed to the wrong address as you have indicated. In April 2013, we spoke with you and corrected your mailing address. At that time, the already assessed late payments fees were credited to your account and the associated delinquencies were removed. In April 2013 our records indicate you updated your account to include your email address and enrolled in paperless statements at that time. In addition, as a courtesy, we’ve waived all late payments and finance charges, for a total of $92.00.

If you have any questions or concerns regarding this, please contact me. I can be reached at the address listed at the heading of this letter or calling [redacted] My office hours are 8:00 a.m. to 5:00 p.m., ET, Monday through Friday.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I applied and was approved for a Barclaycard Miles & More World MasterCard on December 9, 2013. The terms included 50,000 frequent flyer miles credited to my Lufthansa account -- the first 20,000 after making an initial purchase and the additional 30,000 after spending $5,000 on the card in 90 days. By February 8, 2014, I had mindfully spent and made payments in the amount of $5052.52, but Barclaycard claims I only spent $4973.52 -- a $79 discrepancy. I have received the initial 20,000 miles, but Barclaycard refuses to credit me with the additional 30,000 miles.Desired Settlement: I expect that Barclaycard will immediately credit me with the additional 30,000 points that I earned.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

April 30, 2014

RE: Miles and More MasterCard account ending 4763

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 10:00 a.m. to 7:00 p.m. ET, Monday through Friday.

Review: My issue is one that is very confusing at first but once you look into all the details should be easy to resolve. Long story short is I had a double billing from a merchant ([redacted]) back in Jan and since the merchant did not show a double bill had to call to dispute. I also returned the original tickets back to the merchant which they sent a credit on 2/5/14 for. This credit caused my original dispute to be closed in Oct since it looked like it was for the double billing. I called Barclay Card customer service and explained and was told to send in a letter (which I did fax in) to reopen the dispute. The letter was received but instead of reopening the dispute the person made a mistake a rebilled me again for the conditional credit from your company. I then called back to explain that not only was the dispute not reopened but that I now had two charge from Barclay for 1 conditional credit. The dispute for the original double billing through the merchant was reopened and came back in my favor, which I have a letter stating this as well but am still left with the double billing error from Barclay. I have made several calls since trying to explain this issue and have had another dispute opened but nothing has been rectified due to misunderstands of what this dispute is for. I have outlined a timeline below that will hopefully help to understand this easier and bring a quick resolution to my issue.

1/31/14 – Doubled billed for one pair of tickets through Cinci Arts Assoc Ticke (2 charges of $468.00)

Opened dispute DP0791763 for this double billing. Which I was given a condition credit on my March statement for (-$468.00)

2/5/14 – I returned the tickets to the merchant and was given a credit (-$468.00) for the original purchase (not the double billing).

9/2014 – In Sept I received a letter stating my dispute DP0191763 was being closed out and conditional credit reversed because merchant sent credit in Feb. ($468.00)

- I called in the dispute department and explained this credit from merchant was for return and not double billing. I was informed to fax in letter and explain and the dispute would be reopened, which I did.

- I saw on my account that instead of reopening dispute the account was charged back again for ($468.00).

- I called back and explained the issue that I was now doubled billed through Barclay. CSA apologized and opened another dispute (DP0923403) for the original double billing & additional conditional credit recharge.

11/2014 – Received letter for dispute for original double billing with merchant stating it has been resolved and I was getting a permanent credit for this charge back in Jan. (-468.00)

- Called dispute department and explained the original dispute was resolved but still had the double billing from Barclay on Sept that has still not been resolved. Agent [redacted]T) opened another dispute ([redacted] for this and was told it would be easily resolved.

12/4/14 – Called in and spoke with manager [redacted]) who informed me dispute ([redacted]) has been closed because credit has been given by the merchant. Tried to explain that this is not the issue the issue is the double billing from Barclay. He told me that there was no dispute needed and everything was resolved. He explained I would need to open a dispute on the merchant for the returned tickets which I did not agree since on the merchants end everything has been handled.

I did not write down exact dates and names through-out this whole experience taking the word of Barclay employees this would be taken care of. I fully understand issues happen but the lack of ownership to get this resolved has been less than customer focused. Please help me with resolving this issue quickly. At this point if you look through my account you will see the only item still unresolved is the double billing Barclay did when charging back the conditional credit. My contact # is [redacted] if you need to speak with me. I am looking for and hoping this is able to be resolved quickly and I am not just left with going outside the company to the Revdex.com or other resources put in place to help the consumer.

Thanks,Desired Settlement: To be credited back the $468.00 that was doubled billed to me by Barclay.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 December 16, 2014 [redacted] RE: Upromise MasterCard account ending 4491 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely,

Review: Since May 2013 of last year until the present, March 2014, this company has been accepting unauthorized fraudulent charges to my credit card. Their company claims that it has an excellent fraud department yet it has failed to catch these fraudulent charges that began on my credit card last year with the same amounts each month $8.78 or $19.65. I notified them of the charges and the customer service representative did not offer me much advice to make me confident about continuing to have an account with them. The solution was to issue me a new card but if I have been issued a new card in January of this year and the monthly fraudulent charges have not ceased. this does not make me confident that it will stop.Desired Settlement: I would like for these charges to be credited back to my account since I did not authorize them nor ever even heard of any of the made-up companies.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

April 14, 2014

RE: NFL Extra Points Program Visa Signature account ending in 3054

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

Review: This company has called me 5 yes 5 TIMES since 8:30 AM this morning, it is now noon. They have harassed me 6-8 times a day via phone AND to top it off the automated system doesn't identify where it is from and immediately asks for a Social Security Number without identifying what for. I had to call back 2 times just to figure out its Barclay's card.Desired Settlement: How about you stop harassing people, I have never had a company call me 3-5 times a day.. EVER. Stop asking for [redacted] number without IDENTIFYING yourself.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 June 29, 2015 [redacted] RE: Barclaycard Visa with Apple Rewards account ending 5050 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET, Monday through Friday. Sincerely,

Review: In March or April I got an offer for 0% APR introductory rate for 12-16months on purchases from Barclay. That combined with using points towards Carnival cruises made me decide to sign up and get the card. I made a purchase and on the first bill I didn't notice any interest charged and everything seemed alright, I missed seeing the second one and just got the third and notice interest charges for 2 pay periods at 25%apr. I called customer service and they said there is nothing they can do, I missed checking a box or something to get me that offer and now am stuck with the interest even when I offered paying everything off and they just take off the interest charges.Desired Settlement: At this point I'm not paying anything until the issue is resolved. Not only did I have plenty of money in my checking account to use instead of put it on credit, my bank gives me a fixed APR credit card of 5.99% so there is no way I would ever consider putting something on a 25% card. To resolve this I will gladly pay the entire bill minus finance charges of $72.53 which would put the amount owed at $1907.46, and we can cancel the account. What should have happened when I called customer service, they should have said I'm sorry sir I see you got sent that promotion and some how it didn't get entered into the system correctly you can continue to use the card with 0% apr on purchases. Unfortunately we are beyond that and I don't trust having a financial partnership with a company that doesn't have a good faith relationship with it's clients.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 July 2, 2015 [redacted] Re: Carnival MasterCard account ending in 3324 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely, [redacted]

They say they charge no fees but then they charge a extra interest fee whenever they please for whatever amount. When you question it they say it's a annual fee?????? Paid my card off in full last year and they charged me 3 months later for annual fee.Once again?????

Review: I have a credit card (hereafter card A) from Barclaybank. Card A has a transaction in Feb/2015 which requires Barclaybank to verify my identity. They asked me to go to any local bank branch (nonBarclaybank because they don't have any local branch in US) and do a cash advance using card A. They explicitly told me this cash advance is going to be declined. And I need to ask the local bank representative to call the Tel number popped out in their computer screen so that customer representatives from Barclaybank can ask the local bank representative to verify my my identify over the phone.

However, after I went to three local banks, [redacted], and [redacted] and made the cash advance, none of the local bank representatives were willing to call the number popped on their computer screen. The answers I got back are pretty much the same: your cash advance request is declined by your bank. You need to contact your bank to see what is the reason. They will not do anything to help me resolve this problem.

Because of this, I contacted Barclaybank again asking about other methods to verify who I am. They told me in Feb/2015 that alternatively I can mail a copy of my driver license and social security card. I did so in Feb/2015 but I didn't hear back from them in 6 months. As a result, I contacted Barclaybank again on 9/26/15 and asked about the status for my case. The answer I got is that they have already received my driver license copy but in order to verify my identity, I still need to go to a local bank branch and make a cash advance using card A. After the transaction gets declined, I need to ask my local bank to call Barclaybank so that they can verify my identity over the phone. Now I'm back to the origin in 7 months.Desired Settlement: I want to close my credit card account from Barclaybank.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 October 1, 2015 [redacted] RE: Barclaycard Arrival Plus MasterCard account ending in 4338 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I applied for the Barclays US Airways credit card in response to an advertisement of 50,000 frequent flyer miles. I asked Barclays to open a USAirways frequent flyer account for me. I received the card and checked on the US Airways frequent flyer account Barclays had opened and US Airways informed me no such account existed. I immediately notified Barclays who told me to wait a month (that if there really was a problem when they tried to deposit the miles and they bounced back an account resolution team would take care of the problem at that point). A month later I started receiving notices every other day in the mail with new and different numbers for US Airways frequent flyer accounts that had been opened. I called again and was told they had fixed the issue and the last number(the seventh) was going to be the correct account number. A few days later I received another flurry of letters from Barclays with more new and different US Airways account numbers. I called Barclays again and asked them to connect to a USAirways account number I myself had verified and opened since they were having so much trouble opening up accounts. After an hour spent teleconferencing between Barclays and US Airways, I was told the issue had been resolved and Barclays would connect my card to the US Airways frequent flyer account number I had provided (#######5904) . When I checked 4 days later, instead of connecting to this account, another new USAirways account number had been assigned to my account and USAirways told me this number was also invalid. I called and spoke with Barclays Account Supervisor [redacted] who originally informed me there was nothing she or Barclays could do for me. All card connections were controlled by US Airways. When I informed her of all the complaints I was about to unleash, she offered to contact US Airways for me. Meanwhile, Barclays had charged me for the $89 annual fee even though at this point there was no way for Barclays to provide me with any miles, let alone the 50,000 mile introductory bonus. After waiting on hold for an hour for [redacted] to contact US Airways (I didn’t feel this was unreasonable given the bad weather in the NE and customers calling in to change reservations), [redacted] once again informed me that the number I had provided to them had been verified by US Airways as a valid frequent flyer account but it would still be at least one to two billing cycles before anything could be straightened out. She did offer a 5000 mile bonus offer for all of my difficulties, but while I appreciated this offer on one hand, there was still no connection between my credit card account and US Airways so I could be offered any kind of mileage bonus and it would be useless at that point since my credit card account account and a US Airways frequent flyer account could not be connected any time in the near future. I was going to file a complaint with the Revdex.com a month ago, but I honored Barclay's request to contact their Office of the President first. To Barclay's credit, I was quickly contacted by a nice representative who vowed to take care of the issue. She arranged to have the account resolution team expedite my case. She also was able to get the miles I had earned mile/dollar for my actual purchases, put into this account. She also offered a partial fee credit for my difficulties. I was very happy and thought everything was finally resolved. Imagine my surprise when I received my next statement and the 50,000 miles from my first purchase were still not showing or put into my account. I called Barclays customer service and was told that the 50,000 miles was showing up in my account; that they had "amended" the statement since it had been sent to me. I questioned her about this to verify that she was not confusing the 5,000 mile poor customer service adjustment bonus with the 50000 mile bonus for making a first purchase. At this point, the Barclays customer service rep changed her story and said their system was set up so I could not receive the miles until I had made at least an $89 payment from my checking account and only after that payment was received could I receive the 50,000 miles. Since I had received a partial fee credit, their system had bounced out my 50,000 mileage award. I agreed to try this; and I was willing to let this go until the next statement closed; but then I noticed that the 5000 mile adjustment bonus and the miles from my charge last month were not showing up in my US Airways account. I signed into my Barclays account and noticed that Barclays has now connected a different US Airways frequent flyer account number to my credit card; and when I contacted US Airways about this number they once again informed me this was an invalid unauthorized account number that US Airways had no record of and which I could not access. So to put a long story short even after 15 lengthy phone calls, intervention by the Barclays Office of the President and 5 hours spent trying to resolve this issue; the only thing I have accomplished is getting a partial fee credit. Please help me find a way to get this matter resolved so that I can receive the 50,000 US Airways frequent flyer miles after first purchase that I was offered when I signed up for the Barclay's US Airways card.Desired Settlement: I would like to have the 50000 US AIRWAYS Frequent Flyer miles offered for signing up for the Barclays US Airways Credit Card put into a valid USAIRWAYS Frequent Flyer Account.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 March 31, 2015 [redacted] RE: US Airways MasterCard account ending 3709

[redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.