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Barclays Bank Delaware

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Reviews Barclays Bank Delaware

Barclays Bank Delaware Reviews (634)

Review: ON NOV 6TH BARCLAYS BANK PULLED A HARD CREDIT INQUIRY ON MY CREDIT REPORT WITHOUT MY PERMISSION. I HAD CALLED TO SEE IF MY ACCOUNT COULD BE UPGRADED TO THE WORLD ARRIVAL MASTER CARD BUT WAS TOLD NO IT COULD NOT UNLESS I CLOSED THIS ACCOUNT AND OPENED A NEW ONE. I SAID I DID NOT WANT TO DO THAT AND THE CUSTOMER SERVICE REP SAID WELL HE COULD RAISE MY LIMIT A THOUSAND DOLLARS IF THAT WOULD HELP AND I SAID THAT WAS FINE BUT I DID NOT WANT AN INQUIRY ON MY CREDIT REPORT HE ASSURED ME IT WOULD NOT BUT IT DID. I ALSO HAVE FRAUD ALERTS ON MY ACCOUNTS AND FREEZEES THAT PREVENT MY CREDIT FROM BEING PULLED BUT IT GOT PULLED ANYWAYS.Desired Settlement: REMOVE/DELETE/SUPPRESS CREDIT INQUIRY FRON NOV 6TH 2014

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 December 23, 2014 [redacted] RE: Barclaycard Rewards MasterCard account ending 1019 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely,

Review: On June 26th, 2013 I went online to the Juniper site and I transferred the balance from my [redacted] to my Juniper credit card. I did this because Juniper (a subsidiary of Barclays Basnk in Deleware) was offering zero percent interest until Dec 2014. Around the beginning of July I checked balances and found that Juniper did transfer my balance but had not paid off my [redacted] balance. I called their customer service many many times over the last several months and have only received Case numbers. Oh, and yes, they said I received a check and I "cashed" it. That is absolutely not true. I have attached what they sent me thru the mail. Someone wrote "for deposit only" so not sure how they come off saying it was cashed by me. This is unacceptable. I took the copy of the check they sent me to my bank manager . When she saw the check she immediately knew that it did come thru her bank and that no one had endorsed it. I now have 2 balances on one credit card paying two payments 1 to Juniper and 1 to [redacted] - Is there NO JUSTICE?Desired Settlement: I would like to see the check that I have been charged with cashing and would like to have the payment that I sent to Juniper on August 12th "under duress" returned to me.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

August 21, 2013

This letter is in response to your recent correspondence sent to Barclays Bank Delaware (‘Barclaycard’) from the Consumer Financial Protection Bureau and the Revdex.com of Delaware. We understand your concerns regarding a balance transfer request and would like to take this opportunity to respond accordingly.

Upon receipt of your initial correspondence on August 9, 2013 I attempted to contact but was unsuccessful. Subsequently, you returned my telephone call to provide an update. I was pleased to learn that [redacted] was able to locate the payment made from Barclaycard on your behalf and have this previously cashed payment applied to your [redacted] account.

I trust the outcome satisfactorily resolves your concerns. Should you have any additional questions, please contact me directly at [redacted]. My office hours are 8:00 a.m. to 5:00 p.m., ET, Monday through Friday.

Review: I disputed a charge on my card I never made and Juniper says I did. At the time of the charge (7/9/13) I was incapacitated (in a hospital bed) by a car accident a few weeks before. I have not used the card in several months since I got the balance to zero dollars and tried to close the account.Juniper /wouldn't/didn't allow me to close the account when I asked, but changed the number of the account and sent a new card.. this account has HAS NEVER BEEN ACTIVATED, Yet charges are still showing on that account, (not activated) and charges I never made which Juniper will not remove. Desired Settlement: I want the account closed, never hear from Juniper again and refund of charges made on my credit card by JUNIPER.. not me..CLOSE ACCOUNT

Review: I have been trying to make a final payemnt and close out my account. Customer Service is rude and hard to work with. I would like confirmation that my final balance has been paid and that my account is closed. I have tried to update my address and make payments but every time I call, I'm met with rude and dissmissive customer service.Desired Settlement: Closed account and final balance paid.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

March 21, 2014

RE: Barclaycard Financing Visa Card account ending 6791

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry and are pleased to have been able to assist you with the matter. Under separate cover, we sent you a detailed response of the investigation and actions taken to bring positive closure to this situation. Please allow up to 7-10 days receive this in the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

Sincerely,

Review: In Feb 2010 I reached out to this bank and explained to them I was going to partake in a Consolidation program. My starting balance was $419 in which I have paid through my consolidation program $728 to this date. At that point I participated in their consolidation program for one year in addition to the program that I am currently still in. They took away my ablilty to see my account at that time as well. They have recieved a payment at the same time every month since Feb 2010. Today I called Barclays to understand why my balance has not gone down since I have paid them more money then my original balance. They refused to speak with me and told me to call [redacted] I was unaware that they had sent me to a debt collector. According to NorthStar they sent my account to them in Dec. of 2012, and that I still owe them $325. To be done with it I settled with NorthStar for $200. To this day I have paid a total of $928 and my balance was only $419.Desired Settlement: I would like to be refuned the $509, and have my account closed and out of collections as well as any negative alerts to be taken off my credit score for this account.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

November 7, 2014

RE: Barclaycard Financing Visa Card account ending 0856

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.

Review: we have from July 11, 2014-July 11, 2015 interest free on a loan

on September 10 Barclay credit collection department called us because we did not pay $52.47 on September 7

Well WE Did NOT RECEIVE anything from them

When they sent a credit card to us, I called and asked how do we pay?

They said remittance slips would be sent to us.

After their collection person called, we took that amount of money out of our bank account.

I asked about remittance slips, and OH, NO, they do not send them.

They would send and auto-pay form for us.

Auto pay did not come and I called. Well, it was mailed September 15 and needs up to 10 business days.

I called September 30 and still no auto pay form

They knew nothing about it.

What kind of business is this

We want to pay

They do not let us pay

I believe they are out to get very high interest rates by putting people off and maybe, just maybe they would contact us July 12, 2015 and tell us we owe a lot of money.

What can we do?

This is a HORRIBLE company to do business with and I want others to know this so they also do not get in a bind we are in.

Oh, yes, I can pay in full and send to a Philadelphia address, but without a remittance slip, she said they would not know how to pay this.

I am to write the account number on the check and I will not do that

I would send an extra piece of paper with the account number on it

Well, they did not know if that would work

Sounds very fishy to me!!!Desired Settlement: Give me some information as to how I can send full payment to them without writing account on my check

I am going to get a short term loan from my bank to pay this off

Yes, I will be paying interest on something I purchased that is supposed to be interest free

I want this company to be known for not dealing with people, telling you one thing and then later it is not right. Telling you something else and later that is not right

We are in a bind with them. Can not believe they will not want our money now. That is why I think this is a racketeering company

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

November 6, 2014

RE: Barclaycard Financing Visa account ending 4478

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET, Monday through Friday.

Review: I have a visa card. Which I have not used in a while, as I am trying to pay down the balance. The balance has gone down but the minimum payments keeps going up. It went up almost 3 dollars from my last statement with out me using the card. I called to see if the interest rate went up and was told no. I am tired of filing complaints against this company. It is the only one I had to do so.Desired Settlement: I would like them to write off my balance due and get rid of me as a customer.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 May 19, 2015 [redacted] RE: Wyndham Rewards Visa account ending 4458 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET, Monday through Friday. Sincerely,[redacted]

Review: I applied for the Barclays card and purchased Apple products in Nov 14 as part of a promotion for deferred interest if the promotional balance is paid off within a certain amount of time. In my case, based on the size of the purchase, it was 18 months.

As I divided the total purchase amount by 18 months, it came to $136 per month to pay off the promotional balance so as not to be charged the deferred interest charges.

Barclay only applies the minimum payment ($24.29) toward the promotional balance and the remainder to any other higher interest purchases made on the card, ensuring that the promotional balance will not be paid off within the promotional period, thereby guaranteeing the deferred interest being charged to the customer at the end of the period.

I have made repeated contacts with the company via their internal messaging system, but no resolution has been offered; only the citation of "banking regulations" as their justification to re-direct my money to ensure the promotional balanace is not paid.

I will send in a more detailed letter, with enclosures, after the submission of this electronic complaint.Desired Settlement: I desire to have the entire $644 be applied toward the initial promotional purchase amount of $2,414.68. As of the most recent statement, even after having paid $644 to date, that promotional balance has only been reduced to $2,350.65 when in fact that promotional balance should be $1,770.68 based on the payments made to date. Future payments should be applied solely to the promotional balance and not to another other higher interest charges until the end of the 18 month promotional deferred interest period.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 April 24, 2015 [redacted] RE: Barclaycard Financing Visa Card account ending in 4360 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely, [redacted]

Review: I opened my Hawaiian Airlines Barclay card on 1/1/14 via online. I received my card 1/11/14. I called to activate the card & was told there was a balance of $1212.60. I called 866.250.2878 to report identity theft, as I have not used or authorized a transaction to my card. The card is now closed. I was first told by a Barclay associate that Charge was made by Hawaiian Airlines. I was put on hold so the associate could discuss with a manager, "since this happened the day you opened the account." The associate got back on the line & told me that I would have to call Hawaiian Airlines. I was told they could not help me. I asked for the fraud dept 3 times, then a manager. I was put on hold, then spoke to someone named [redacted]? - who told me the same thing-- call Hawaiian Airlines. I hung up the phone & called- only to learn they were closed. Ha Airlines is only open M-F.

I called Barclay back in tears. I talked to a very nice man who told me he would send my complaint to the fraud department for investigation. I explained the first associate refused to listen to me. I am a victim of an unauthorized charge.

I called Hawaiian Airlines today. They pulled up my mileage number and show no booked travel. I asked if they could pull 1/1/14 transaction & was told no. They told me to contact my credit card/bank... So I contacted Barclay again. I was told this time that the appropriate paperwork would be filled out for me. I was told of the fraud dept needed anything, they would call me. I was also told that it could take 90 says for the charge to be resolved- after an investigation.

I have no idea what the charge is for. I have not purchased anything from Hawaiian Airlines. I just got this card on Saturday. I feel like I am getting the "run around" by both companies.

I also notified the Credit Bureau to put an allert for identify theft in my card.

I signed up for this Barclay Card bc I wanted to take advantage of the $35k mile promo. It has now brought me nothing but fear my information has been comprised and doubting you have employees that know what they are doing.Desired Settlement: I want the 1212.60 removed immediately from my account. I want Hawaiian Airlines to stop whatever the charge was for. Nobody needs to travel on my behalf, it's FRAUD.

The employee and manager who told me to call the airlines need education in customer service and resolving conflict. Praise the two people I spoke with after for showing me compassion & actually listening.

I want something in writing that the account will be cleared of this charge. Please make this right. I want assurance that it will Not take 90 days but ASAP. Feeling very frustrated- instead of my initial excitement over this card.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

January 27, 2014

RE: Hawaiian Airlines MasterCard account ending in 2495

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry and are pleased to have been able to assist you with the matter. Under separate cover, we sent you a detailed response of the investigation and actions taken to bring positive closure to this situation. Please allow 7-10 days for that response to be received through the mail.

It is our goal to provide exceptional service and it is our hope we have met your expectations.

If you have not received the detailed response or have additional questions, please contact our office at [redacted] It is our pleasure to have been of service.

Review: I disputed the following charge below. I have attempted to contact Barclay on many occasions but have been unsuccessful because I keep getting foreign calling centers who are useless in resolving this matter. I need to speak to an AMerican, united stated person to resolve this issue.; I am expecting the backing of my credit card to refund me my $49.00 because coursera.org has failed to provide services as agreed. I have attempted to resolve this matter with coursera.org but have been unsuccessful because they have no live call number.

Purchased by: Ernesto Lopez

Account Ending In: 9585

Transaction Date: 03/12/15

Post Date: 03/13/15

Amount: 49.00

Description: COURSERA

Merchant Location:* empty [redacted] CA

Merchant Phone Number: empty

Merchant Category: SCHOOLS AND EDUCATIONAL SERVICES NOT ELSEWHERE CLASSIFIEDDesired Settlement: asap

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 April 21, 2015 [redacted] RE: Upromise MasterCard account ending in 9585 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8 a.m. to 5 p.m. PT Monday through Friday. Sincerely,

Review: I went to there website to apply for an account. The offer that was made on there own website promised 0% interest on balance transfer and purchases for 6 months with no transaction fees. At no time during the application process was I told that the terms of the offer had changed. I was approved for the card. I received it in the mail. Called to make my balance transfer and was told the Apr would actually be 24.9 %. I asked why since I was approved for a card with 0% interest and no transaction fee. I was told they changed the card and mailed me a different product. They did offer to honor the balance t transfer but only if I agreed to pay a transaction fee. I then wrote an email to the company asking why this happened. A rep contacted me and told me this didn't happen and said the first two reps I spoke to made a mistake in telling me what actually happened. He then went on to tell me that the offer I was referring to didn't exist. I emailed him both a link and a screen shot from there own website that showed the offer did exist and it was still an active offer on there website. He then changed his story to now say that I must have clicked a different llink and he doesn't know why the offer wasn't added to my account. It was a classic bait and switch advertising.Desired Settlement: I would like the account closed and all information on my credit file be removed. This is to include the inquiry and any reporting of opening or closing the account. I would simply ask to part company and move forward as if I NEVER got into any business dealings with this company.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

December 20, 2013

RE: Barclaycard Rewards MasterCard account ending [redacted]

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. Under separate cover, we sent you a detailed response of the investigation and any actions we may have taken.

If you have not received the detailed response or have additional questions, please contact our office. It is our pleasure to have been of service.

Review: Hawaiian Airlines credit card changed banks from [redacted] to Barclays in 5/14. During this change, my bill statement got "lost" between banks and I was unable to get any assistance in retrieving my bill and where I supposed to pay it. I called Barclays when I finally received a phone number to call but by the time Barclays assisted me, my bill was "late". I was charged late fees, and interest. I called Barclays several times, speaking to managers, reps, all making different promises in attempts to correct their error. They refused to send a corrected bill with their mistake of charging me with late fees and interest. My bill statement 7/14 said I had a credit and did not owe anything. I knew this was their error because I use my credit card, I paid and sent in the balance I knew I had. And now my statement for 8/14 is charging more interest fees. I called again today , which I have had to do every month after I get my statement because of their errors. This time, I spoke with Lisa. who was not helpful at all. She was rude, arrogant. making excuses and not making any corrections. she said she had no idea why I am being charged interest fees every month since I pay my bill in full every month. she said she will credit it over the phone and refuses to send any corrected statement.

my problems with Barclays is: 1. bill statement is wrong every month. 2. Barclays refuses to send corrected statements. 3. my credit record now has late fees and interest fees listed on this credit card. 4. Barclays refuses to make corrections to their error.Desired Settlement: I expect Barclays to send a written letter detailing their errors they made in my entire bill history since their take over of Hawaiian Airlines credit card.

which will correct all their late fees, and the interest fees listed. and state their responsibility of these charges made in their error.

if this ever affects my credit score or credit history, I want a written record of the reason for these fees and that it was Barclays mistake and not mine.

I want to continue using this credit card, but I will require corrections made from Barclays before I move forward.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

August 15, 2014

RE: Hawaiian Airlines MasterCard account ending 2253

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our hours of operation are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.

Consumer

Response:

Review: I KNOW I OWE BARCLAYS FOR MY JUNIPER CREDIT CARD. HOWEVER I CALLED THE 800 NUMBER ON NOV 29TH,2013 TO SET UP A PAYMENT ARRAIGNMENT AND I WAS SIMPLY TOLD I NEEDED TO PAY 129.67 BEFORE THEY COULD SET ANYTHING UP. THE GUY I SPOKE WITH UPSET ME VERY MUCH AND TOLD ME THERE WAS NOTHING HE COULD DO UNTIL I PAID THE 129.67.I EXPLAINED TO HIM I WAS UNABLE TO PAY ANYTHING RIGHT NOW BUT HOWEVER I WOULD TRY TO PAY THE BALANCE BY DEC 13 MY DUE DATE. HE REFUSED TO HELP ME AND WAS RUDE TO ME SO HOWEVER I TOLD HIM I WOULDNT PAY ANYTHING IF HE WAS GOING TO BE THIS WAY.LIKE I SAID I KNOW I OEW THE BILL WHICH IS NO PROBLEM I DO PAY MY BILLS AND I HAVE NOTICED THEY HAVE ALREADY BILLED ME FOR DECEMBER2013 ND ITS NOT EVEN DEC YET.I JUST WANT THIS COMPANY TO WORK WITH ME SO I CAN MAKE A SCHEDULE PAYMENT THAT I CAN AFFORD,AND NOT BE SO RUDE THIS IS NOT HOW YOU ARE SUPPOSED TO TREAT CUSTOMERS.Desired Settlement: I JUST WANT TO SETTLE THIS ACCOUNT AND AS AFR AS I KNOW THEY SHOULDBT OR CANT REFUSE ANY PAYMENT AND THIS IS WHAT HAS HAPPENED.I WAS GOING TO TRY THE MIN DUE BY THE DUE DATE IN DECEMBER2103 AND ALL THAT IS DUE RIGHT NOW SHOULD HAVE BEEN 51.14 AND THEY COULD HAVE WORKED WITH ME. SOME OF THESE PEOPLE ARE VERY RUDE TO THEIR CUSTOMERS AND IF ITS GOING TO BE THIS WAY THEY NEED TO PAY MY ACCOUNT FOR ME AND I DO NOT WANT TO BE CONTACTED!!

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

December 17, 2013

RE: Juniper MasterCard account ending [redacted]

We are in receipt of your recent correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’) from the Revdex.com of Delaware. We understand your concerns regarding the current payment status of your account and would like to take the opportunity to respond accordingly.

Our records indicate you were offered a rate reduction program which does require a minimum payment $129.67 to enroll. Should you wish to accept the offer, we encourage you to contact our Collections Department at 866-408-4070 prior to making payment to confirm the availability as the terms may change. Unfortunately, we have no other payment programs available on your account at this time.

With respect to the service you indicated you received, we have reviewed the interactions and feel the representatives acted in a courteous and professional manner; however, we do apologize that we were unable to meet your servicing expectations.

Should you have additional questions, please contact me directly at [redacted]. My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

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Description: BANKS, CREDIT CARDS & PLANS

Address: PO Box 8828, Wilmington, Delaware, United States, 19899

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