Barclays Bank Delaware

Review: I have been trying to make a final payemnt and close out my account. Customer Service is rude and hard to work with. I would like confirmation that my final balance has been paid and that my account is closed. I have tried to update my address and make payments but every time I call, I'm met with rude and dissmissive customer service.Desired Settlement: Closed account and final balance paid.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

March 21, 2014

RE: Barclaycard Financing Visa Card account ending 6791

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry and are pleased to have been able to assist you with the matter. Under separate cover, we sent you a detailed response of the investigation and actions taken to bring positive closure to this situation. Please allow up to 7-10 days receive this in the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

Sincerely,

Review: My husband and I have overextended ourselves financially and as well he has been ill, hospitalized and we have fallen behind on many of our bills, especially credit card bills. Some of our creditors, especially [redacted] have been very good at working with us. Barclay card services however have not been as helpful. The persons I have spoken with read their instructions off their computers and have no way of making any decisions to help a person get caught up. I was repeatedly told last night by a manager that I did not qualify for a reduced interest rate (currently paying aprox 25%). I asked how I could qualify and was told that he did not have access to that information and no one there did. Very frustrating!!!!!Desired Settlement: I would like for this bank to have a program to reduce interest rates and set up payment plans for delinquent accounts. I understand of course that the account would be closed. This would be much better for all involved than bankruptcy!!

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

June 27, 2014

RE: Bluegreen Rewards MasterCard account ending 8745

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

Review: I ordered some American gift cards through Barclay Rewardboost at which time they were offering 4x points and didn't receive credit for it (according to MyBarclayCard account tab on the RewardBoost page), even though I received credit for rewards before and after this date. This is for Amex GC orders:

11069597

11069594

11074376

The orders were for $1000, $1000, and $2000 each and I should have received 15936 points.

Thanks! Hope to hear from you soon.

-[redacted]Desired Settlement: Would like points to post.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

July 28, 2014

RE: Barclaycard Arrival MasterCard account ending 2804

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

Review: Hawaiian Airlines credit card changed banks from [redacted] to Barclays in 5/14. During this change, my bill statement got "lost" between banks and I was unable to get any assistance in retrieving my bill and where I supposed to pay it. I called Barclays when I finally received a phone number to call but by the time Barclays assisted me, my bill was "late". I was charged late fees, and interest. I called Barclays several times, speaking to managers, reps, all making different promises in attempts to correct their error. They refused to send a corrected bill with their mistake of charging me with late fees and interest. My bill statement 7/14 said I had a credit and did not owe anything. I knew this was their error because I use my credit card, I paid and sent in the balance I knew I had. And now my statement for 8/14 is charging more interest fees. I called again today , which I have had to do every month after I get my statement because of their errors. This time, I spoke with Lisa. who was not helpful at all. She was rude, arrogant. making excuses and not making any corrections. she said she had no idea why I am being charged interest fees every month since I pay my bill in full every month. she said she will credit it over the phone and refuses to send any corrected statement.

my problems with Barclays is: 1. bill statement is wrong every month. 2. Barclays refuses to send corrected statements. 3. my credit record now has late fees and interest fees listed on this credit card. 4. Barclays refuses to make corrections to their error.Desired Settlement: I expect Barclays to send a written letter detailing their errors they made in my entire bill history since their take over of Hawaiian Airlines credit card.

which will correct all their late fees, and the interest fees listed. and state their responsibility of these charges made in their error.

if this ever affects my credit score or credit history, I want a written record of the reason for these fees and that it was Barclays mistake and not mine.

I want to continue using this credit card, but I will require corrections made from Barclays before I move forward.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

August 15, 2014

RE: Hawaiian Airlines MasterCard account ending 2253

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our hours of operation are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.

Consumer

Response:

Review: we have from July 11, 2014-July 11, 2015 interest free on a loan

on September 10 Barclay credit collection department called us because we did not pay $52.47 on September 7

Well WE Did NOT RECEIVE anything from them

When they sent a credit card to us, I called and asked how do we pay?

They said remittance slips would be sent to us.

After their collection person called, we took that amount of money out of our bank account.

I asked about remittance slips, and OH, NO, they do not send them.

They would send and auto-pay form for us.

Auto pay did not come and I called. Well, it was mailed September 15 and needs up to 10 business days.

I called September 30 and still no auto pay form

They knew nothing about it.

What kind of business is this

We want to pay

They do not let us pay

I believe they are out to get very high interest rates by putting people off and maybe, just maybe they would contact us July 12, 2015 and tell us we owe a lot of money.

What can we do?

This is a HORRIBLE company to do business with and I want others to know this so they also do not get in a bind we are in.

Oh, yes, I can pay in full and send to a Philadelphia address, but without a remittance slip, she said they would not know how to pay this.

I am to write the account number on the check and I will not do that

I would send an extra piece of paper with the account number on it

Well, they did not know if that would work

Sounds very fishy to me!!!Desired Settlement: Give me some information as to how I can send full payment to them without writing account on my check

I am going to get a short term loan from my bank to pay this off

Yes, I will be paying interest on something I purchased that is supposed to be interest free

I want this company to be known for not dealing with people, telling you one thing and then later it is not right. Telling you something else and later that is not right

We are in a bind with them. Can not believe they will not want our money now. That is why I think this is a racketeering company

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

November 6, 2014

RE: Barclaycard Financing Visa account ending 4478

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET, Monday through Friday.

Review: In Feb 2010 I reached out to this bank and explained to them I was going to partake in a Consolidation program. My starting balance was $419 in which I have paid through my consolidation program $728 to this date. At that point I participated in their consolidation program for one year in addition to the program that I am currently still in. They took away my ablilty to see my account at that time as well. They have recieved a payment at the same time every month since Feb 2010. Today I called Barclays to understand why my balance has not gone down since I have paid them more money then my original balance. They refused to speak with me and told me to call [redacted] I was unaware that they had sent me to a debt collector. According to NorthStar they sent my account to them in Dec. of 2012, and that I still owe them $325. To be done with it I settled with NorthStar for $200. To this day I have paid a total of $928 and my balance was only $419.Desired Settlement: I would like to be refuned the $509, and have my account closed and out of collections as well as any negative alerts to be taken off my credit score for this account.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

November 7, 2014

RE: Barclaycard Financing Visa Card account ending 0856

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.

Review: ON NOV 6TH BARCLAYS BANK PULLED A HARD CREDIT INQUIRY ON MY CREDIT REPORT WITHOUT MY PERMISSION. I HAD CALLED TO SEE IF MY ACCOUNT COULD BE UPGRADED TO THE WORLD ARRIVAL MASTER CARD BUT WAS TOLD NO IT COULD NOT UNLESS I CLOSED THIS ACCOUNT AND OPENED A NEW ONE. I SAID I DID NOT WANT TO DO THAT AND THE CUSTOMER SERVICE REP SAID WELL HE COULD RAISE MY LIMIT A THOUSAND DOLLARS IF THAT WOULD HELP AND I SAID THAT WAS FINE BUT I DID NOT WANT AN INQUIRY ON MY CREDIT REPORT HE ASSURED ME IT WOULD NOT BUT IT DID. I ALSO HAVE FRAUD ALERTS ON MY ACCOUNTS AND FREEZEES THAT PREVENT MY CREDIT FROM BEING PULLED BUT IT GOT PULLED ANYWAYS.Desired Settlement: REMOVE/DELETE/SUPPRESS CREDIT INQUIRY FRON NOV 6TH 2014

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 December 23, 2014 [redacted] RE: Barclaycard Rewards MasterCard account ending 1019 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely,

Review: I have a Barclaycard through a [redacted] Rewards program. I use my credit card and gain reward points which than can be applied to my [redacted]) student loan. Since June 2014 I have tried to redeem my rewards and get credit on my [redacted] loans. I have called [redacted] and Barclay numerous times and sent numerous emails. There has been no resolution. I have rewards pending or "in process" since 3/21/2014, 4/15/2014 and 6/11/2014. These rewards, totalling $91.18 have been pending for months and they are not being applied to my [redacted] student loan. When I call Barclay, they say that I need to call [redacted] and when I call [redacted] they say I need to call Barclay. Nobody has been able to help me and I am beginning to think that this is false advertising and that there is no way to redeem rewards on a [redacted] loan.Desired Settlement: I would like for those rewards, which are "in process" to be put back on my credit card statement as a credit. At least then I can get my rewards back and have them be used. If you check my email and calling history on this issue you will see this has been ongoing and unresolved for a very long time. I would like to be given extra rewards for the hassle. Thank you.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 January 9, 2015 [redacted] RE: [redacted] MasterCard account ending 0222 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday. Sincerely,

Review: I noticed this account was on my credit report around the end of 2014. Ive had issues with identity theft for some time now and this the last account on my credit report. Ive reported this account is not mine several times and disputed it several times and this company will still not budge. Ive sent in supporting evidence to the credit agencies and everything. this account is preventing me from starting to build my credit and I need it removed.Desired Settlement: take this account off of my credit reports and remove from any collection agency. I do not owe this company any money

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 January 14, 2015 [redacted]L RE: Barclaycard account ending in 5880 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. My office hours are 8 a.m. to 5 p.m. PT Monday through Friday. Sincerely,

Review: I disputed the following charge below. I have attempted to contact Barclay on many occasions but have been unsuccessful because I keep getting foreign calling centers who are useless in resolving this matter. I need to speak to an AMerican, united stated person to resolve this issue.; I am expecting the backing of my credit card to refund me my $49.00 because coursera.org has failed to provide services as agreed. I have attempted to resolve this matter with coursera.org but have been unsuccessful because they have no live call number.

Purchased by: Ernesto Lopez

Account Ending In: 9585

Transaction Date: 03/12/15

Post Date: 03/13/15

Amount: 49.00

Description: COURSERA

Merchant Location:* empty [redacted] CA

Merchant Phone Number: empty

Merchant Category: SCHOOLS AND EDUCATIONAL SERVICES NOT ELSEWHERE CLASSIFIEDDesired Settlement: asap

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 April 21, 2015 [redacted] RE: Upromise MasterCard account ending in 9585 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8 a.m. to 5 p.m. PT Monday through Friday. Sincerely,

Review: I applied for the Barclays card and purchased Apple products in Nov 14 as part of a promotion for deferred interest if the promotional balance is paid off within a certain amount of time. In my case, based on the size of the purchase, it was 18 months.

As I divided the total purchase amount by 18 months, it came to $136 per month to pay off the promotional balance so as not to be charged the deferred interest charges.

Barclay only applies the minimum payment ($24.29) toward the promotional balance and the remainder to any other higher interest purchases made on the card, ensuring that the promotional balance will not be paid off within the promotional period, thereby guaranteeing the deferred interest being charged to the customer at the end of the period.

I have made repeated contacts with the company via their internal messaging system, but no resolution has been offered; only the citation of "banking regulations" as their justification to re-direct my money to ensure the promotional balanace is not paid.

I will send in a more detailed letter, with enclosures, after the submission of this electronic complaint.Desired Settlement: I desire to have the entire $644 be applied toward the initial promotional purchase amount of $2,414.68. As of the most recent statement, even after having paid $644 to date, that promotional balance has only been reduced to $2,350.65 when in fact that promotional balance should be $1,770.68 based on the payments made to date. Future payments should be applied solely to the promotional balance and not to another other higher interest charges until the end of the 18 month promotional deferred interest period.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 April 24, 2015 [redacted] RE: Barclaycard Financing Visa Card account ending in 4360 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely, [redacted]

Review: I have a visa card. Which I have not used in a while, as I am trying to pay down the balance. The balance has gone down but the minimum payments keeps going up. It went up almost 3 dollars from my last statement with out me using the card. I called to see if the interest rate went up and was told no. I am tired of filing complaints against this company. It is the only one I had to do so.Desired Settlement: I would like them to write off my balance due and get rid of me as a customer.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 May 19, 2015 [redacted] RE: Wyndham Rewards Visa account ending 4458 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET, Monday through Friday. Sincerely,[redacted]

Review: Recently, us airways and American merged. We had a us airways miles plus credit card. We did not receive bill from them in May, June or July. I was not really concerned since I rarely used the card. Then I received an email that said we owed an amount plus late fees. I called and paid the fees. When they told me the debit I recognized it as one I had done. When I questioned why I did not receive any monthly bills, they said they received one payment which they returned because they said it was rejected. However, they could not give me any details on bank who issued check or check number so I could not track it. I insisted I did not receive any bills and they insisted they mailed them to me. This became a real problem because we are in process of remortgaging and this incident gravely hurt my credit score and our chances of getting the refinance. I believe they should have emailed me when I was late paying the first time before reporting me to government credit . Our credit has been excellent and can't believe they didn't care. I would like them to remedy this situation by repealing this complaint.

Business

Response:

P. O. Box 8885Wilmington, DE 19899-8885 August 13, 2015 [redacted] RE: AAdvantage Aviator Red MasterCard account ending 9661 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely, [redacted]

Consumer

Response: