Barclays Bank Delaware

Review: I applied for the Apple rewards with Barclay, the NFL extra points with Barclay and the Barclay Rewards MasterCard. After calling in to check the status of those applications I was told that I would receive a letter for all of them, but to send in documentation (FRONT/BACK copy of SSN card, FRONT/BACK copy of drivers licenses, and copy of utility bill) for the Apple rewards with Barclay. I sent that information on 8/27 and called a week later to verify that the information has been received. I was told by the security that the person who checks the documents stated the documents look suspicious. How can my documents looks suspicions when all I did was scan them and send them through the mail as requested? I sent out a second set of documents and verified that document were scanned clearly, front and back, and sent them in again on the September 9, 2015. After a week, I called every other day up until the October 19, 2015 and was told on every conversation that my documents were not received. (Please see the notes on my account and what I am telling you will confirm the lack of the customer service provided by your representatives). So you are telling me the turn around time is over 45 days? I called again on October 21, 2015, and was informed that my 2nd set of document has actually been received on September 25, 2015. What kind of crap is that? I was highly upset that this customer service rep would need assist me with finding out why I was repeatedly given the wrong information. I called right back and spoke to someone name [redacted] (Caller ID Name: [redacted]), and she was extremely. She turned around said that my documents had NOT been received and asked me over 10 verification questions only to say that she spoke to her manager and that the manager would personally review my information and give me a call after 3pm. This phone call lasted 20 minutes. On October 22, 2015, I called back around 9pm because I did not receive a called as promised. I was told by a manager name [redacted] and a regular security representative that there was no notation of that previous phone call ever taken place and that the document could not be used so my document was denied. In other words, stop calling you were denied. After going back and forth about this for 2 months, this is very unsatisfactory.Desired Settlement: I would like for all three of my application to be re-opened, and to also be reconsidered. I would like for them to soft pull my credit report, because it has been 2 months since the old information was pulled and there has been many positive changes. Also, I want to be contacted by someone in the corporate office.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885November 17, 2015[redacted]Re: Applications for Barclay’s Bank issued Credit Cards [redacted]Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond. We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail. If you do not receive the summary, or have additional questions, please contact our office at [email protected], or call me directly at 866-750-6031, ext. 58664. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET. Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Everytime I make a payment to Barclays, they try to hold the payment for more than 1 week and will not allow use of the credit line they extended to me. In addition, I am being charged interest and/or fee's by this company and I am unable to use the product yet I am paying for it. In my opionion this is a breach of contract and I have addressed it with Barclays and they refuse to do anything about this business practice. This is unethical and a breach of contract.Desired Settlement: Barclays needs to stop this practice. They need to apologize and they need to adjust interest charged for time I did not have use of my card/account.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

September 18, 2014

RE: Carnival MasterCard account ending 7199

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

Sincerely,

Review: BarclaycardUS has continually sent me credit card offers through the mail over the past few years, totalling in a personal estimation of around 50+ mailings. As I was obviously not interested in their services, and continued mailings would not only be a waste of paper, but also an increased risk of credit fraud to myself (any piece of mail has a probability of being stolen from someone's mailbox, and used for nefarious purposes), I called the contact number on the mailing and requested to be taken off BarclaycardUS's mailing list. That was about two or three months ago, and I am still receiving mailings.Desired Settlement: Cease mailings, as previously requested to one of BarcalycardUS's company phone representatives. (And if they aren't representatives of BarclaycardUS, then cease to have their phone number listed on the mailing.)

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

September 5, 2014

RE: Marketing Solicitations from Barclays Bank Delaware

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.

Review: Barclays is holding onto a refund from a vendor and refuses to send me the fundsDesired Settlement: Send me the money refunded by Seabourn Cruises on January 28, 2015. I have worked with Barclays since January 28th to get this money back and they claim there is a problem but I am unable to get any assistance. They tell me there is a fraud issue but they will not tell me what the problem is. Note: I have filed a similar complaint with the Revdex.com of Florida because Seabourn sent the money to an expired credit card instead of sending to me directly.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 April 20, 2015 [redacted] RE: AAdvantage Aviator Red account ending in 8425 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. My office hours are 8 a.m. to 5 p.m. PT Monday through Friday. Sincerely,[redacted]

Review: this is now my third request, one with a CSR, one today with a supervisor, and this one:

do not call on sundays, this is against FDCPA laws

do not call [redacted] per my request

do not call my previous residence of [redacted]

in october I called and asked for a interest rate / minimum payment reduction, I was told NO. so do not call me when I can't make my payments.Desired Settlement: I want a 3K reduction in my credit card balance, and all of the above to stop or I will be pursuing harassment charges in court and I will owe you nothing.

Business

Response:

P.O. Box 8885

Review: My wife and I signed up for a credit (paid an annual fee) to receive companion airfare tickets, to be purchased by end of calender year 2015. Recently I tried to make a purchase with my voucher and was told that 3 days earlier (October 12th) was the deadline to purchase tickets. Customer serrvice at Barclays told me that on my voucher it stated this. I asked how I can view my voucher. They stated that it was mailed to me and I made it very clear I recieved nothing via mail or email. The cstomer service rep then told me that it was sent to my inbox on the credit card site...which I knew nothing about and was never notified about and therefore could never have know about the new deadline to use the vouchers due to the merger between US Airways and American Airlines. The customer service rep told me, "Yes, we (Barclays) made an error and didn't send your updated voucher to you at the correct address and/or email. Regardless, there is nothing Barclays will do since you are past your purchase deadline date." So, after all this, we paid to receive two vouchers for air travel and were denied the use of them due to a clear error on the part of Barclays. We had been planning a trip with our newborn son back to our hometown for December and booking our trip in mid October is a very reasonable time frame to purchase airline tickets. Had Barclays communicated clearly and sent us the vouchers rather than post them on their online site (that we were not aware of), we would have been able to purchase the tickets in advance. I have never felt so violated as a customer! This very poor and inconsiderate business move on the part of Barclays will cost my family $500 in airfare that we wouldn't have to pay if customer service was in fact CUSTOMER SERVICE and there to serve the customer! I feel that Barclays and/or American Airlines needs to show more respect to the customers and make this situation right.Desired Settlement: I would like Barclays to cover my airfare expenses (less the $99 per passenger) as the voucher states.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885October 22, 2015[redacted]RE: AAdvantage Aviator Red MasterCard ending 6412[redacted]Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond. We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail. If you do not receive the summary, or have additional questions, please contact our office at [redacted] My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET. Sincerely, [redacted]

Consumer

Response:

Review: I had a Barclays Visa card on auto bank draft. My bank account had a security compromise so the draft was denied. I entered a hardship period with Barclays for a finite period, met all requirements, brought the account back into good standing, and now I am told the account is Closed permantly, yet I am also told I have available credit. No one at Barclays told me my hardship period would result in permanent closure. I met all requirements to return to good standing and Barclays acknowledges that. I should have my account in open status now.Desired Settlement: Return my account to Active status, remove from Closed status.

Business

Response:

P.O.

Box 8885Wilmington,

DE 19899-8885October

20, 2015[redacted]RE: Williams-Sonoma Visa account ending in

0284[redacted] Thank

you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’)

forwarded to us from the Revdex.com of Delaware. To ensure the most

efficient handling, this correspondence was forwarded to Barclaycard’s Office

of the President to investigate and respond. We

completed our investigation and sent you a detailed summary of any actions we

may have taken. Please allow 7-10 days for delivery by mail. If

you do not receive the summary, or have additional questions, please contact

our office at [redacted]. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m.

ET. Sincerely,[redacted]

Review: I have contacted this company every since June 2014 about a credit card that was processed in my name, they have been telling me it was deleted then proceeded to say the credit should be updated on the following billing cycle for the last few mths they have been telling me this ,so I called on 12/29/2014 I got transferred about three times so I guess whoever handling the file which was told to me several times it was gonna be deleted got on the phone telling me I need to send prison papers showing where I was locked up which I think is harmful to me for my life history to be scattered across the world showing what I did, and my arrest record ..I explained this to him,I also told him I have never heard of sending arrest record to close a file,if this is true I would like to see this policy! not once have this company showed me anything saying that an account was even open in my name I got all this of my credit report, as of 12/17/2014 I spoke with a guy name [redacted] in December around the 17 he assured me that this was issue was taking care and was forwarding me the papers as of that date I also called back the following day to make sure a rep indicated to me that a deletion letter will be out within 7 to 10 days so now im back to square one,as of this day I have nothing in writing about something that is reporting on my personal credit report? my ssn is [redacted]Desired Settlement: I want the letter the original rep promised me, along with the letter the supervisor said she was sending out. More importantly, I want my credit report updated.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 January 28, 2015 [redacted] RE: Carnival MasterCard account ending in 6013 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8 a.m. to 8 p.m. ET Monday through Friday. Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: I was approved for a Barclaycard Reward Mastercard with terms including 3% balance transfer fee and 0% intro APR for 15 months on balance transfers and purchases. Barclaycard subsequently changed the terms wihout notice or consent.

I applied for a Barclaycard Rewards Mastercard in September 2013. You can find information on the card's advertised terms here: [redacted]. I signed up for a card that included a promotional 0% APR for balance transfers and new purchases for 15 months, with a 3% balance transfer fee. I intended to hold a balance, make minimum payments for 15 months, and pay the card in full once the introductory APR term expired. Before receiving my card, a Barclaycard US CSR called me to confirm some biographical information. The CSR also confirmed that the card would have a 3% balance transfer fee and 0% intro APR on balances and purchases for 15 months. I received my card in the mail, along with various pieces of Barclaycard literature. Conspicuously missing from the literature was a credit card terms agreement. Sure enough, my October 5, 2013 statement reflected a 4% balance transfer fee and 19.99% APR on my balance transfer. I have a number of credit cards, and I have never had a card that had such a high APR! Puzzled at these mysterious fees, I contacted Barclaycard to resolve the matter. A CSR told me to make copies of my Barclaycard literature and send them to Barclaycard's PO Box in Delaware. I insisted that I never received credit card terms, but the CSR told me that sending copies of the literature would resolve the matter. Around 10/5/2013, I mailed the documents to Delaware. I did not receive a response. On 10/22/2013, I wrote to Barclaycard to request resolution on my matter. I received a response that someone had looked at my documents, but they could not resolve my issue because I did not send them a copy of a Credit Caard Terms. Barclaycard has given me the run around. A manager called me to try to convince me that I must accept the 4% balance transfer fee and 19.99% interest rate on the balance transfer. She said that the website terms I agreed to and terms confirmation with the CSR to establish that I have a credit card with a 3% balance transfer fee and a 0% intro APR for 15 months.Desired Settlement: Specific performance--I am requesting that Barclaycard deliver on its contract under the terms. Namely, that my balance transfer be subject to a 3% fee and an intro APR of 0% for 15 months.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

November 7, 2013

RE: Barclaycard Rewards MasterCard account ending [redacted]

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry and are pleased to have been able to assist you with the matter. Under separate cover and on November 7, 2013, we sent you a detailed response of the investigation and actions taken to bring positive closure to this situation.

[redacted] we hope this information clarifies matters for you. If you have any questions or concerns please contact me directly at [redacted]. My office hours are 8:00 a.m. to 5:00 p.m., ET, Monday through Friday.

Review: 15NOV2013: Called to activate Barclay’s Card for the 0% interest for 18 months for Apple items. The customer service rep transferred me to a fraud specialist. The fraud specialist asks me my DOB and other personal information then told me to go to any bank branch and ask for a $25 cash advance accompany with my ID.

16NOV2013: I when to Chase bank to for the cash advance verification as instructed. The chase bank teller told me I need to call them the transaction didn’t go through. So I call Barclaycard using my cell phone while I was at the bank. The Barclay fraud specialist told me to get the Chase teller to call with a verification code. The Chase bank teller said to wait for a personal banker. After waiting 2 hours for the Chase personal banker, he said this is not a Chase card we don’t call unless the card is issued by Chase.

I called Barclay’s card again and told the fraud specialist what happened, she checked I didn’t when to Chase but the teller didn’t called them. So she said “we cannot proceed unless this process is complete, why don’t you try another bank” I told the Barclay’s rep, “They don’t care, they don’t want to call because the card is not from their bank and I am just going to return the item and cancel the card”

DAY 4: After the run around I decided to return the Macbook Air I have brought with the Barclaycard and use my whichever Discover/Chase/Citibank/American Express/USAA cards (all of them at least 10k credit line with near zero balance and zero debt VS Barclay’s 4000 Credit line)

06DEC2013: Saved $300+ with one of my cards above. I called Barclaycard again to cancel my card, the customer services rep told me I already have return the Laptop and currently have ZERO Balance, but I still need the verify my ID at a bank branch, I ask to speak to a supervisor. The supervisor basically said the same thing. I told the supervisor I already tried Chase. She told me that “Chase and Wells Forgo normally don’t call, but other banks will call to verify”

07DEC2013: I when to Citibank the bank teller finally called a number, but it ask her for some code. After waiting for 30 minutes she said “I can’t found the code that they were asking for so I can’t help you”

I when to another local bank named “Apple Savings Bank” they refused on the spot.

Then I when to Bank of America, they said “I have to call Barclay’s card, we don’t call because it is not an Bank of America card”

I am also thinking of a lawsuit to recuperate my losses from all the running around borderline intentional infliction of emotional distress and wasted phone credits on my cellphone bill.Desired Settlement: Cancel the Barclay's credit card

Business

Response:

P.O. Box 8885

Review: This has to do with my Barclays Credit Card. On 9/3 I made a payment of my car insurance to Progressive. I was just informed by the insurance company that my payment was outstanding, actually my coverage had lapsed. Under further investigation I discovered that Barclays had actually declined the scheduled payment I had made. I have a large credit line and excellent payment history. By declining my online payment to my insurance company and not informing me or contacting me, I was driving around uninsured for two days. I called customer service and the woman verified that it had been declined, no one had contacted me, and it looked like the reason was the computer thought it may have been fraud. This is absolutely unacceptable. Thank goodness I was not in any car accident during that time or we would be in legal proceedings right now. The girl on the phone was just going to pooh pooh the situation until I made her open a case and told her I wanted a manager to talk to. Apparently all were busy and it is going to take 24 - 48hrs to get back to me. I can't possibly do business with a bank that doesn't make the requested payments on time and then doesn't even call to let you know or check on the situationDesired Settlement: I would like a full explanation of what happened, why it happened, and what measures are being put in place so that it doesn't happen again. In other words a good reason why I shouldn't move my business to another bank.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

October 10, 2013

RE: Upromise MasterCard account ending [redacted]

We are in receipt of your recent correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’) from the Revdex.com. We understand your concerns regarding the recent declined transaction and would like to take this opportunity to respond accordingly.

It was a pleasure speaking to you regarding your account. Let me begin my expressing my regret to any inconvenience you may have experienced while attempting to resolve this matter. As we discussed, the transaction in question was declined as result of an invalid expiration date and because of suspicious activity. Our records further indicate the charge was submitted with the correct expiration date and was approved on September 10, 2013.

To avoid this situation from occurring in the future, we suggest you update the card expiration date on any bill pay services you may have set up for this account.

Should you have any questions please contact me directly at [redacted] My office hours are 10:00 a.m. to 7:00 p.m., ET, Monday through Friday.

Review: I'm complaining about USAirways mastercard services (barclayedcard) where their account manager lied to me. I called three times to cancel my account due to annual fee of $89. I paid for the first year (July 2012) where they advertised on one of the flight I was. On July 29 2013 I called 2nd time and talked with [redacted] to cancel my account. I'm not sure these are two names or one person's name, however, I know I talked with two people one transferred me to account manager where I asked her to cancel my account. She said if I pay right now the charges I made she will close my account. I paid $74.**, but I told her that she has to take the $89.00 annual fee off of my account otherwise I would not pay.After I received e-mails from USAirways about my account with outstanding balance, tonight (November 11 2013) I called again to discuss the outstanding charges that I get e-mail about. I talked with Ann around 9 pm EST and she told me my account closed but I have to pay $223.21. This amount is accumulated because of the $89.00 Jesenia supposed to take off while I paid the charges. I told Jesenia and Ann that my voice regarded and will use this as my evidence. Even I told [redacted] to listen to my previous call I made to cancel my account. She couldn't do that for whatever reason.I would like Revdex.com to talk with USAirways master card and take these unnecessary charges off of my account with balance of Zero.I will appreciate your help in this and other matters in the past that you resolved. I know I can count on this organization as you helped me with Bank of America, Wal-Mart and possibly with this.Sincerely yours[redacted]Desired Settlement: I like to see a balance of Zero to my account.Account # [redacted]

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

December 11, 2013

RE: US Airways MasterCard Ending [redacted]

We are in receipt of your recent correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’) from the Revdex.com. We understand your concerns regarding the annual fee assessed to your account and would like to take this opportunity to respond accordingly.

It was a pleasure speaking to you regarding your account. As per our conversation, the annual fee assessed to your account in 2013 as well as the associated interest charges and fees have been waived. As a result, there is no remaining balance owed on your closed account. The credits will appear on your December 2013 statement. Although the review of the calls mentioned in your letter did not support your claim of a prior agreement to waive the annual fee, the courtesy credit was issued as a gesture of good will.

Should you have any questions please contact me directly at [redacted] My office hours are 10:00 a.m. to 7:00 p.m., ET, Monday through Friday.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I disagree with their conclusion of review of the call. If they say the truth, then I like to hear my conversation with the account manager I had on the 2nd call I made not the last one.

Review: Last summer (2014), I had an automatic charge being posted to my account with barclaycard (Choice Privileges Visa) that I thought I had changed to another card. The monthly charge was $14.99. This went on for three months (monthly charges of 5/7/14, 6/7/14, and 7/7/14 for 14.99 each- $44.97 total). I incurred overage charges in July and August totaling $53.99. When I realized this in early August, I called the credit card company and asked them to consider removing the late payment fee and any interest based on my superb history with them prior to this spanning nearly 4 years (43 months). The customer service representative said they would be happy to remove one month's late fee, and on 8/3/14, a late payment fee of $35 was reversed after this posted and I could see the remaining balance, I paid the remaining $63.98 which posted on 9/3/14. In that conversation with the customer service representative, she assured me that these events would have no negative impact on my credit score given the circumstances.

Since then, I was denied for a home equity loan through my local bank with the reason being cited as an account delinquency. When I ran my credit report, I noticed my only delinquency being one reported by Barclaycard concerning the above events having been reported, despite that the company assured me this wouldn't happen. I also noticed that my Experian score had dropped from the mid-750s to 626.

I requested that the company remove the delinquency from my credit report, to which they replied that this wouldn't be fair reporting and denied my request, despite that their customer service representative had already assured me at the beginning that my credit score would not be negatively impacted. This decision appears to have also been made without regard to the trivial nature of the amount in question ($45 + fees in respect to the tens of thousands of dollars I have spent with them alone) as well as the nature of the matter (an obviously honest oversight which was even acknowledged by the original customer service representative as well as the one to whom I was requesting the credit report change)

Though my credit score has recovered somewhat, it is nowhere near where it should be, and I just now was declined for a major credit card based on this singular delinquency which should no longer be on my report.Desired Settlement: Despite all of the hassles related to this matter, I only desire the removal of the delinquency on my credit report.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 July 24, 2015 [redacted] Re: Choice Privileges Visa account ending in 5223 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET, Monday through Friday. Sincerely,[redacted]

Review: RCI MasterCard-held by Barclay Bank-Card took out full amount of credit card bill from checking account instead of minimum amount due that was set up online with credit card associate. This mistake happened on Monday-resolved on Tuesday then full amount was once again taken out of my checking account, I now do not have access to any of my money, I have spoken to "managers" 3 times, they said the case was sent to expiditers and that it would be resolved in 7-10 days which is not acceptable.Desired Settlement: To have checking account credited so I have access to my money-ASAP.

Business

Response:

P.O. Box 8885

Review: I got my identity stolen and I sent Barclays Bank the police report, FTC Identity Theft Affidavit, expert handwriting testimony stating that it was in fact NOT my signature and they refuse to remove this erroneous record from my credit bureau.

I work as a FINRA licensed financial advisor and I cannot find work because of this error. If they don't fix this I will sue them for sure.Desired Settlement: Remove this negative information from my credit report so I don't have to file suit.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 July 21, 2015 [redacted] RE: Visa Black Card account ending 7346 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely, [redacted]

Consumer

Response:

Review: During a routine Annual Credit Report, I discovered Barclay's Bank address and an account number that is NOT mine. Upon further inspection, I found an apartment address in Dallas, Texas that I believe that it is linked to the Barclay's Bank. I filed a dispute with the Credit Report stating that I did NOT apply to Barclay's Bank for any credit card of any kind. I also called [redacted] and filed a complaint about the misuse. I also informed Barclay's Bank by certified letter and phone call that I did NOT apply for any credit card and NO ONE is authorized to use my name to apply for a card or service. I informed both Dallas Police and Barclay's Bank of the recent BOGUS ADDRESS, PHONE NUMBERS and ACCOUNT number that I found on my Credit Report. I told Barclay's Office of the President that they should IMMEDIATELY cancel any credit card sent to Dallas with my name in the card. I informed them that I am NOT responsible for any charges of any kind on any credit card. I have never had an apartment address in Dallas and I am not and never have been a customer of Barclay's Bank.

This is the BOGUS information that I found on my CR check and have sent to above parties:

BARCLAYS BANK DELAWARE # [redacted] October 2014 ..... [redacted] October 2014 .... [redacted]770 October 2014 .... NONE OF THESE THREE PHONE NUMBERS ARE MINE BUT FOUND ON MY CR: ....

([redacted]...Desired Settlement: I expect Barclay's Bank to do ALL of the following:

1. CANCEL ANY CREDIT CARD (WITH "[redacted]" shown) THAT WAS SENT TO DALLAS, TEXAS.

2. COOPERATE WITH DALLAS POLICE DETECTIVE DIGGINS WHO VISITED BOTH APARTMENTS AND SPOKE TO MANAGERS.

3. APOLOGIZED TO ME IN WRITING ON "OFFICE of the PRESIDENT" stationary and SIGNED.

4. REPAY ANY COURT COST AND LAWYER FEES THAT I MAY ENCOUNTER AS A RESULT OF THEIR IMPROPER ACTION.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 November 26, 2014 [redacted] RE: US Airways MasterCard Account ending in 6541 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8 a.m. to 8 p.m. ET Monday through Friday. Sincerely,

Consumer

Response:

The level of customer service is poor at best. After your call is routed to India, you spend most of your time trying to understand the rep and then trying to get a Supervisor is another chore. They transfer you around to fellow employees, when you think you have a Supervisor, you in fact just have another customer service rep.

Review: This company charged me for late fees and reported the unpaid fees along with the activation fees to the credit bureau. This card was never activated and fees and late fees were charged anyways. I was not notified of this until I received a letter from collections.Desired Settlement: I would like for Barclay to contact the credit bureau to resolve the issue, as now my credit is lower due to this being reported to the credit bureau over a card I never activated and authorized.

Business

Response:

P.O. Box 8885

Review: The company Barclaycard is sending me mail about once a week for credit card application. When I call the phone number [redacted] to have me remove from the mailing list, they say I need to provide my social security number and birth date. When I tell them no, they than tell me it couldn't be process with out the social security number and birth date. Which it sounds to me a scam.Desired Settlement: Please have me and my wife ([redacted]) remove from their mailing list. Our address is [redacted]hank you.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

October 17, 2014

RE: Marketing Solicitations from Barclays Bank Delaware

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET, Monday through Friday.

Review: This is in reference to account ending in 7872, Barclays Rewards Mastercard. I received an email on 8/7 that I was reaching my credit limit. I knew that couldn't be true because my limit was $3,500 and I had a balance of $1811. So I logged onto my account and noticed that my credit line had been decreased by $1500, putting it at $2050. I have never missed a payment, never been late and always paid more than the minimum payment - sometimes paying twice in a month. No notice was emailed to me or mailed to me. I sent a message to Customer Service on 8/7, asking about my Credit limit being decreased and all I got back was that they sent a letter with an explanation - never received it. They asked me to check my mailing address and yes, the mailing address was correct.

I can't believe that this is the way they treat a customer - especially a customer who always paid and paid more then what was required.

Very poor customer relations and this is not just because of the Credit Line decrease, it's simple principal and customer service. You don't take something away from someone when they've been diligent about their account.Desired Settlement: Reconsider my credit limit.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 August 18, 2015 [redacted] Re: Barclaycard Rewards MasterCard account ending in 7872 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.