Barclays Bank Delaware

Review: I am in the process of trying to improve my credit score so as to obtain a mortgage to purchase my first home for myself and my kids and was told I should get one or two credit cards. The Barclay Card was referred to me thru a website that I use to check my credit scores as being perfect for someone like me that is trying to build their scores and even listed themselves as being the perfect card to do such. It even said that they accept people with scores as low as 580 (which mine is higher than that...around 630). Because of everything I read on the Barclay Card website stating that it was pretty much a guarantee that I would be approved where hardly anyone get denied and that I would get the answer in a matter of seconds I applied for this card online. When I did, I got a message on my screen that said I could go to a different website to check the status because they could not make an immediate decision. I went to the website that had been listed on the screen and entered in the appropriate info only to find out that I had been denied but it would not tell me a reason why other than I would be getting notification by mail. When the letter came it said that I had been denied for not having enough credit cards which is the stupidest thing I have ever heard as to a reason for being denied...especially when the reason I applied is because it said it would help me build credit to be able to get other credit cards in the future. This company listed false info on their site to build up peoples hopes and all it does is put a hard inquiry on their credit reports which ends up hurting them even more! If I wanted to be denied and have my credit score hurt even more I would've applied for a credit card that I know I would never be approved for right now. This company drags people in and gets them to believe their lies about how wonderful their company is and how easy it is to get approved for their credit card...but it is just like a magicians trick...all smoke and mirrors!!! Don't trust them!!Desired Settlement: I want the hard inquiry (which posted to my credit report on 09/25/14) permanently removed from my credit report as if it never had even been run (and I know it an be done) and to have them list accurate info on their website about the approval process so people wont get their hopes up thinking that they will be approved without an issue with this card.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

November 7, 2014

RE: Application for Barclaycard Rewards account

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.

Consumer

Response:

Review: Someone fraudulently obtained a BarclaycardUS credit card online in my name. That person was able to obtain this credit card with my Social security number only. When I found out that someone fraudulently obtained this credit card in my name, I contacted customer service @ [redacted] and reported to them that I want the account closed immediately. The perpetrator was issued a credit card using my social security and a Florida address and used that card to purchase APPLE IPHONEs at the Apple Store in the state of Louisiana. I contacted the customer security division of BarclayCardUS @ [redacted] to inform them that I needed a copy of the statement to show the local sheriff department in my home town to report the incident. I was told they were unable to release the statement as I was not able to verify the date of birth and mothers maiden that was on record for this fraudulent application. I requested a copy of that online application for credit as well- which they were unable to provide, AGAIN, due to me not being able to verify the date of birth and mothers maiden name on record. I have file a police report with my local sheriff department here in Hernando County Florida with Deputy Brad Oakland, phone # [redacted] on 2-19-2015. I am in NO way responsible for any bill being generated due to these circumstances.Desired Settlement: Firstly, I think your policy needs to change as far as obtaining a credit card online and not verifying correct date of birth or home address. I was alarmed a credit card had been issued in my name without any knowledge to me. And to have a credit card issued online at a store in a different state, this was done in Louisiana, with an applicant having a different residence address, in this case Florida, should have flagged some type of fraudulent activity.

I WILL NOT BE RESPONSIBLE or have my credit affected in any way due to the transactions of the BarclayCard US issuing credit cards to people who are fraudulently obtaining them. Maybe they need to be a little more secure in issuing these lines of credit online. I would like a letter sent to say I will not be responsible for the bill generated on this falsely applied for credit card. My email address is [redacted]. Once I am contacted via email I can send over my phone number, credit card number, etc..

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 March 4, 2015 [redacted] RE: Barclaycard Visa with Apple Rewards account ending 2084 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8 a.m. to 8 p.m. ET Monday through Friday. Sincerely,[redacted]

Review: Barclays is holding onto a refund from a vendor and refuses to send me the fundsDesired Settlement: Send me the money refunded by Seabourn Cruises on January 28, 2015. I have worked with Barclays since January 28th to get this money back and they claim there is a problem but I am unable to get any assistance. They tell me there is a fraud issue but they will not tell me what the problem is. Note: I have filed a similar complaint with the Revdex.com of Florida because Seabourn sent the money to an expired credit card instead of sending to me directly.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 April 20, 2015 [redacted] RE: AAdvantage Aviator Red account ending in 8425 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. My office hours are 8 a.m. to 5 p.m. PT Monday through Friday. Sincerely,[redacted]

Review: although I ve been paying my credit card balance on time or early my credit card account has been closed without notice as certified over the phone by [redacted]) supervisor for Barclay on July 24th 2015Desired Settlement: I want my credit card to be reissued or my credit card reopened with no delay

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 August 10, 2015 [redacted] RE: Barclaycard Visa with Apple Rewards account ending in 6624 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. My office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely,

Review: My account was charged $49 annual fee without informing me.

An annual fee has been charged from my account without informing me.Desired Settlement: refund of annual fee

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 August 20, 2015 [redacted] RE: Juniper MasterCard account ending in 3186 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely,[redacted]

Review: I had a Barclays Visa card on auto bank draft. My bank account had a security compromise so the draft was denied. I entered a hardship period with Barclays for a finite period, met all requirements, brought the account back into good standing, and now I am told the account is Closed permantly, yet I am also told I have available credit. No one at Barclays told me my hardship period would result in permanent closure. I met all requirements to return to good standing and Barclays acknowledges that. I should have my account in open status now.Desired Settlement: Return my account to Active status, remove from Closed status.

Business

Response:

P.O.

Box 8885Wilmington,

DE 19899-8885October

20, 2015[redacted]RE: Williams-Sonoma Visa account ending in

0284[redacted] Thank

you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’)

forwarded to us from the Revdex.com of Delaware. To ensure the most

efficient handling, this correspondence was forwarded to Barclaycard’s Office

of the President to investigate and respond. We

completed our investigation and sent you a detailed summary of any actions we

may have taken. Please allow 7-10 days for delivery by mail. If

you do not receive the summary, or have additional questions, please contact

our office at [redacted]. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m.

ET. Sincerely,[redacted]

Review: My wife and I signed up for a credit (paid an annual fee) to receive companion airfare tickets, to be purchased by end of calender year 2015. Recently I tried to make a purchase with my voucher and was told that 3 days earlier (October 12th) was the deadline to purchase tickets. Customer serrvice at Barclays told me that on my voucher it stated this. I asked how I can view my voucher. They stated that it was mailed to me and I made it very clear I recieved nothing via mail or email. The cstomer service rep then told me that it was sent to my inbox on the credit card site...which I knew nothing about and was never notified about and therefore could never have know about the new deadline to use the vouchers due to the merger between US Airways and American Airlines. The customer service rep told me, "Yes, we (Barclays) made an error and didn't send your updated voucher to you at the correct address and/or email. Regardless, there is nothing Barclays will do since you are past your purchase deadline date." So, after all this, we paid to receive two vouchers for air travel and were denied the use of them due to a clear error on the part of Barclays. We had been planning a trip with our newborn son back to our hometown for December and booking our trip in mid October is a very reasonable time frame to purchase airline tickets. Had Barclays communicated clearly and sent us the vouchers rather than post them on their online site (that we were not aware of), we would have been able to purchase the tickets in advance. I have never felt so violated as a customer! This very poor and inconsiderate business move on the part of Barclays will cost my family $500 in airfare that we wouldn't have to pay if customer service was in fact CUSTOMER SERVICE and there to serve the customer! I feel that Barclays and/or American Airlines needs to show more respect to the customers and make this situation right.Desired Settlement: I would like Barclays to cover my airfare expenses (less the $99 per passenger) as the voucher states.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885October 22, 2015[redacted]RE: AAdvantage Aviator Red MasterCard ending 6412[redacted]Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond. We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail. If you do not receive the summary, or have additional questions, please contact our office at [redacted] My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET. Sincerely, [redacted]

Consumer

Response:

The level of customer service is poor at best. After your call is routed to India, you spend most of your time trying to understand the rep and then trying to get a Supervisor is another chore. They transfer you around to fellow employees, when you think you have a Supervisor, you in fact just have another customer service rep.

Review: I'm complaining about USAirways mastercard services (barclayedcard) where their account manager lied to me. I called three times to cancel my account due to annual fee of $89. I paid for the first year (July 2012) where they advertised on one of the flight I was. On July 29 2013 I called 2nd time and talked with [redacted] to cancel my account. I'm not sure these are two names or one person's name, however, I know I talked with two people one transferred me to account manager where I asked her to cancel my account. She said if I pay right now the charges I made she will close my account. I paid $74.**, but I told her that she has to take the $89.00 annual fee off of my account otherwise I would not pay.After I received e-mails from USAirways about my account with outstanding balance, tonight (November 11 2013) I called again to discuss the outstanding charges that I get e-mail about. I talked with Ann around 9 pm EST and she told me my account closed but I have to pay $223.21. This amount is accumulated because of the $89.00 Jesenia supposed to take off while I paid the charges. I told Jesenia and Ann that my voice regarded and will use this as my evidence. Even I told [redacted] to listen to my previous call I made to cancel my account. She couldn't do that for whatever reason.I would like Revdex.com to talk with USAirways master card and take these unnecessary charges off of my account with balance of Zero.I will appreciate your help in this and other matters in the past that you resolved. I know I can count on this organization as you helped me with Bank of America, Wal-Mart and possibly with this.Sincerely yours[redacted]Desired Settlement: I like to see a balance of Zero to my account.Account # [redacted]

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

December 11, 2013

RE: US Airways MasterCard Ending [redacted]

We are in receipt of your recent correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’) from the Revdex.com. We understand your concerns regarding the annual fee assessed to your account and would like to take this opportunity to respond accordingly.

It was a pleasure speaking to you regarding your account. As per our conversation, the annual fee assessed to your account in 2013 as well as the associated interest charges and fees have been waived. As a result, there is no remaining balance owed on your closed account. The credits will appear on your December 2013 statement. Although the review of the calls mentioned in your letter did not support your claim of a prior agreement to waive the annual fee, the courtesy credit was issued as a gesture of good will.

Should you have any questions please contact me directly at [redacted] My office hours are 10:00 a.m. to 7:00 p.m., ET, Monday through Friday.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I disagree with their conclusion of review of the call. If they say the truth, then I like to hear my conversation with the account manager I had on the 2nd call I made not the last one.

Review: 15NOV2013: Called to activate Barclay’s Card for the 0% interest for 18 months for Apple items. The customer service rep transferred me to a fraud specialist. The fraud specialist asks me my DOB and other personal information then told me to go to any bank branch and ask for a $25 cash advance accompany with my ID.

16NOV2013: I when to Chase bank to for the cash advance verification as instructed. The chase bank teller told me I need to call them the transaction didn’t go through. So I call Barclaycard using my cell phone while I was at the bank. The Barclay fraud specialist told me to get the Chase teller to call with a verification code. The Chase bank teller said to wait for a personal banker. After waiting 2 hours for the Chase personal banker, he said this is not a Chase card we don’t call unless the card is issued by Chase.

I called Barclay’s card again and told the fraud specialist what happened, she checked I didn’t when to Chase but the teller didn’t called them. So she said “we cannot proceed unless this process is complete, why don’t you try another bank” I told the Barclay’s rep, “They don’t care, they don’t want to call because the card is not from their bank and I am just going to return the item and cancel the card”

DAY 4: After the run around I decided to return the Macbook Air I have brought with the Barclaycard and use my whichever Discover/Chase/Citibank/American Express/USAA cards (all of them at least 10k credit line with near zero balance and zero debt VS Barclay’s 4000 Credit line)

06DEC2013: Saved $300+ with one of my cards above. I called Barclaycard again to cancel my card, the customer services rep told me I already have return the Laptop and currently have ZERO Balance, but I still need the verify my ID at a bank branch, I ask to speak to a supervisor. The supervisor basically said the same thing. I told the supervisor I already tried Chase. She told me that “Chase and Wells Forgo normally don’t call, but other banks will call to verify”

07DEC2013: I when to Citibank the bank teller finally called a number, but it ask her for some code. After waiting for 30 minutes she said “I can’t found the code that they were asking for so I can’t help you”

I when to another local bank named “Apple Savings Bank” they refused on the spot.

Then I when to Bank of America, they said “I have to call Barclay’s card, we don’t call because it is not an Bank of America card”

I am also thinking of a lawsuit to recuperate my losses from all the running around borderline intentional infliction of emotional distress and wasted phone credits on my cellphone bill.Desired Settlement: Cancel the Barclay's credit card

Business

Response:

P.O. Box 8885

Review: I have contacted this company every since June 2014 about a credit card that was processed in my name, they have been telling me it was deleted then proceeded to say the credit should be updated on the following billing cycle for the last few mths they have been telling me this ,so I called on 12/29/2014 I got transferred about three times so I guess whoever handling the file which was told to me several times it was gonna be deleted got on the phone telling me I need to send prison papers showing where I was locked up which I think is harmful to me for my life history to be scattered across the world showing what I did, and my arrest record ..I explained this to him,I also told him I have never heard of sending arrest record to close a file,if this is true I would like to see this policy! not once have this company showed me anything saying that an account was even open in my name I got all this of my credit report, as of 12/17/2014 I spoke with a guy name [redacted] in December around the 17 he assured me that this was issue was taking care and was forwarding me the papers as of that date I also called back the following day to make sure a rep indicated to me that a deletion letter will be out within 7 to 10 days so now im back to square one,as of this day I have nothing in writing about something that is reporting on my personal credit report? my ssn is [redacted]Desired Settlement: I want the letter the original rep promised me, along with the letter the supervisor said she was sending out. More importantly, I want my credit report updated.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 January 28, 2015 [redacted] RE: Carnival MasterCard account ending in 6013 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8 a.m. to 8 p.m. ET Monday through Friday. Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: I request two balance transfers. One transfer was completed but the other did not get processed correctly. My account with Barclaycard has charged me for the amount of $994 on my card with them. I have attempted multiple times to contact them directly to resolve this problem and yet nothing is done. I call and get disconnected. When I do have someone on the line I am transferred and put on hold a ridiculous amount of time and then they tell me that their "Superviser" has told them to tell me I need to contact my other bank because it isn't their fault!?

I have told them that I have contacted the other bank and explained the problem and they then say that Barclay must have sent the money to the wrong account, in that case they would return the check.

I finally was able to get someone at Barclaycard to acknowledge the account they sent the check to was incorrect. But instead of getting this resolved I received a letter saying that if I still had problems to call this number...[redacted]. I called that number and it's a recording to some other place and they say my account is not recognised.

So, now two to three months later I am still getting charged interest on my acct that was suppose to b paid off on AND I am getting it charged on Barclay card also!!

I have now been told AGAIN that they only deal with problems with a "merchant purchase" so now ANOTHER look by a differs area will have to " look into it" and it will take at least two weeks.

So in the mean time I am being charged TWICE! When will this get resolved??? And why is this getting ignored?Desired Settlement: I need to have the money sent to my acct as the "transfer" or remove the charge from my Barclaycard acct.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 February 5, 2015 [redacted] RE: Wyndham Rewards Visa account ending in 6691 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8 a.m. to 8 p.m. ET Monday through Friday. Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: I received a fraudulent charge on my visa bill posted on 1/8. I have been an LL Bean Visa customer for almost a decade. I have always made my payments, and fortunately, never had a fraudulent charge to report. When I called Visa to report it the day I got my bill, they asked that I first contact the business where the charge was made. It was a $215. Toefel exam. I did as they asked and got a case number from the business and called Visa again to report my findings. At that time, I even asked, why I needed to do this research as I believe as a customer you should have my back and best interest in mind and this does not sound like customer service. It sounds as though Visa should be researching this not the customer. But nonetheless, I did what they asked. The charge was again not removed. I called in February and they said it would take 30 days. Again in March, same thing. I called again and explained the entire situation and they said someone would call me back. Never happened. I called again and explained again, still no resolution. In April I receive a bill with late fees, etc. and the original fraudulent charge still not resolved. I call again and explain then speak with fraud department. The representative questioned if I ever did business with that establishment. I said the only contact was when Visa instructed me to call them to research this?? This whole thing sounds crazy. I asked that they resolve this. I let them know I would be contacting your office as well. I also asked them to close my account. I have paid over $10,000 to them through the years. The one time this happens they question me? And they ask me to do the research and work? This is crazy and poor, poor customer service. In this day and age when identity theft is rampant, one would think they have a process for claims like this? I feel they caused me undue stress and work on my part and should have resolved this issue when I called the first time in January? Thank you.Desired Settlement: Ask them to come up with a policy so they don't torture their customers. I'm done with Barclay and LL Bean for that matter.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 April 27, 2015 [redacted] RE: L.L. Bean Visa account ending 3512

[redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8:00 a.m. to 8:00 p.m. ET, Monday through Friday. Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: My account is in CLOSED status and I have been paying the balance off since 2009 every month. In late June, I scheduled online to have an automatic deduction monthly of $25 on the due date of my credit cardto begin by July 3rd. My bank statement shows July 3rd was completed but August was not taken when I checked 8/4. When I looked at payment activity; the website shows no payment credit for that July payment either despite my back shows a withdrawal; no longer shows the SETUP I saw so I called the customer service number; 8/4 day after payment due and was told over the phone that because my account is in CLOSED status, my account the setup was not complete and I should have manually enrolled in autopay ; therefore the auto setup did not complete. I did not receive an error, and had every reason to believe it was setup as a monthly deduction correctly. Called on 8/4/15 because I did not have a deduction from my account 8/3 and member rep apologized but would not give me refund of the $20 they charged my account. Had I known it COULD NOT be setup because my account was in CLOSED status I would not have relied on auto-payment setup to make my payment 8/3. Basically they said I could fill a auto deduction manual form but would not refund my $20.Desired Settlement: I should get a $20 refund due to the fact the web option should not be allowed if it cannot be setup because my account is in a Closed status also it should be noted.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 August 14, 2015 [redacted] RE: Juniper MasterCard account ending 4483 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: This is in reference to account ending in 7872, Barclays Rewards Mastercard. I received an email on 8/7 that I was reaching my credit limit. I knew that couldn't be true because my limit was $3,500 and I had a balance of $1811. So I logged onto my account and noticed that my credit line had been decreased by $1500, putting it at $2050. I have never missed a payment, never been late and always paid more than the minimum payment - sometimes paying twice in a month. No notice was emailed to me or mailed to me. I sent a message to Customer Service on 8/7, asking about my Credit limit being decreased and all I got back was that they sent a letter with an explanation - never received it. They asked me to check my mailing address and yes, the mailing address was correct.

I can't believe that this is the way they treat a customer - especially a customer who always paid and paid more then what was required.

Very poor customer relations and this is not just because of the Credit Line decrease, it's simple principal and customer service. You don't take something away from someone when they've been diligent about their account.Desired Settlement: Reconsider my credit limit.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 August 18, 2015 [redacted] Re: Barclaycard Rewards MasterCard account ending in 7872 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: RCI MasterCard-held by Barclay Bank-Card took out full amount of credit card bill from checking account instead of minimum amount due that was set up online with credit card associate. This mistake happened on Monday-resolved on Tuesday then full amount was once again taken out of my checking account, I now do not have access to any of my money, I have spoken to "managers" 3 times, they said the case was sent to expiditers and that it would be resolved in 7-10 days which is not acceptable.Desired Settlement: To have checking account credited so I have access to my money-ASAP.

Business

Response:

P.O. Box 8885

Review: This has to do with my Barclays Credit Card. On 9/3 I made a payment of my car insurance to Progressive. I was just informed by the insurance company that my payment was outstanding, actually my coverage had lapsed. Under further investigation I discovered that Barclays had actually declined the scheduled payment I had made. I have a large credit line and excellent payment history. By declining my online payment to my insurance company and not informing me or contacting me, I was driving around uninsured for two days. I called customer service and the woman verified that it had been declined, no one had contacted me, and it looked like the reason was the computer thought it may have been fraud. This is absolutely unacceptable. Thank goodness I was not in any car accident during that time or we would be in legal proceedings right now. The girl on the phone was just going to pooh pooh the situation until I made her open a case and told her I wanted a manager to talk to. Apparently all were busy and it is going to take 24 - 48hrs to get back to me. I can't possibly do business with a bank that doesn't make the requested payments on time and then doesn't even call to let you know or check on the situationDesired Settlement: I would like a full explanation of what happened, why it happened, and what measures are being put in place so that it doesn't happen again. In other words a good reason why I shouldn't move my business to another bank.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

October 10, 2013

RE: Upromise MasterCard account ending [redacted]

We are in receipt of your recent correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’) from the Revdex.com. We understand your concerns regarding the recent declined transaction and would like to take this opportunity to respond accordingly.

It was a pleasure speaking to you regarding your account. Let me begin my expressing my regret to any inconvenience you may have experienced while attempting to resolve this matter. As we discussed, the transaction in question was declined as result of an invalid expiration date and because of suspicious activity. Our records further indicate the charge was submitted with the correct expiration date and was approved on September 10, 2013.

To avoid this situation from occurring in the future, we suggest you update the card expiration date on any bill pay services you may have set up for this account.

Should you have any questions please contact me directly at [redacted] My office hours are 10:00 a.m. to 7:00 p.m., ET, Monday through Friday.

Review: I was approved for a Barclaycard Reward Mastercard with terms including 3% balance transfer fee and 0% intro APR for 15 months on balance transfers and purchases. Barclaycard subsequently changed the terms wihout notice or consent.

I applied for a Barclaycard Rewards Mastercard in September 2013. You can find information on the card's advertised terms here: [redacted]. I signed up for a card that included a promotional 0% APR for balance transfers and new purchases for 15 months, with a 3% balance transfer fee. I intended to hold a balance, make minimum payments for 15 months, and pay the card in full once the introductory APR term expired. Before receiving my card, a Barclaycard US CSR called me to confirm some biographical information. The CSR also confirmed that the card would have a 3% balance transfer fee and 0% intro APR on balances and purchases for 15 months. I received my card in the mail, along with various pieces of Barclaycard literature. Conspicuously missing from the literature was a credit card terms agreement. Sure enough, my October 5, 2013 statement reflected a 4% balance transfer fee and 19.99% APR on my balance transfer. I have a number of credit cards, and I have never had a card that had such a high APR! Puzzled at these mysterious fees, I contacted Barclaycard to resolve the matter. A CSR told me to make copies of my Barclaycard literature and send them to Barclaycard's PO Box in Delaware. I insisted that I never received credit card terms, but the CSR told me that sending copies of the literature would resolve the matter. Around 10/5/2013, I mailed the documents to Delaware. I did not receive a response. On 10/22/2013, I wrote to Barclaycard to request resolution on my matter. I received a response that someone had looked at my documents, but they could not resolve my issue because I did not send them a copy of a Credit Caard Terms. Barclaycard has given me the run around. A manager called me to try to convince me that I must accept the 4% balance transfer fee and 19.99% interest rate on the balance transfer. She said that the website terms I agreed to and terms confirmation with the CSR to establish that I have a credit card with a 3% balance transfer fee and a 0% intro APR for 15 months.Desired Settlement: Specific performance--I am requesting that Barclaycard deliver on its contract under the terms. Namely, that my balance transfer be subject to a 3% fee and an intro APR of 0% for 15 months.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

November 7, 2013

RE: Barclaycard Rewards MasterCard account ending [redacted]

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry and are pleased to have been able to assist you with the matter. Under separate cover and on November 7, 2013, we sent you a detailed response of the investigation and actions taken to bring positive closure to this situation.

[redacted] we hope this information clarifies matters for you. If you have any questions or concerns please contact me directly at [redacted]. My office hours are 8:00 a.m. to 5:00 p.m., ET, Monday through Friday.

Review: A few months ago I applied for the US Airways Premier World Mastercard of the Barclaycard corporation. I chose the application for this card, aware that there was an $89 fee and was under the understanding that I would obtain 30,000 miles after paying my first statement. I went through the Instant Application process and I have excellent credit. I was advised that I was approved and was sent a regular US Airways Dividend Miles card with a $49 fee and only obtained 15,000 miles with this card upon my first payment. It is misleading and misrepresentation to give someone a lesser product without advising the consumer that they will be impacting their credit for a lesser product. They did not provide any kind of warning that I would be getting this poor card and lesser dividend mileage program. If I had known that I would receive this lesser product, I would have taken my business elsewhere. I spoke with several agents, most in the Phillippines who advised me that in order to get the program that I had originally I applied for that I would need to re-apply and that they would be happy to set me up with yet another credit card. I don't want another credit card, I want them to charge me the $89 fee and give me the card I originally applied for. Why on earth would I want two credit cards when they can fix a wrong that they should have done properly the first time?Desired Settlement: I want the card I originally applied for with the miles and the program that I applied for.

Business

Response:

P.O. Box 8885

Review: This company charged me for late fees and reported the unpaid fees along with the activation fees to the credit bureau. This card was never activated and fees and late fees were charged anyways. I was not notified of this until I received a letter from collections.Desired Settlement: I would like for Barclay to contact the credit bureau to resolve the issue, as now my credit is lower due to this being reported to the credit bureau over a card I never activated and authorized.

Business

Response:

P.O. Box 8885