Barclays Bank Delaware

Review: The company Barclaycard is sending me mail about once a week for credit card application. When I call the phone number [redacted] to have me remove from the mailing list, they say I need to provide my social security number and birth date. When I tell them no, they than tell me it couldn't be process with out the social security number and birth date. Which it sounds to me a scam.Desired Settlement: Please have me and my wife ([redacted]) remove from their mailing list. Our address is [redacted]hank you.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

October 17, 2014

RE: Marketing Solicitations from Barclays Bank Delaware

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET, Monday through Friday.

Review: During a routine Annual Credit Report, I discovered Barclay's Bank address and an account number that is NOT mine. Upon further inspection, I found an apartment address in Dallas, Texas that I believe that it is linked to the Barclay's Bank. I filed a dispute with the Credit Report stating that I did NOT apply to Barclay's Bank for any credit card of any kind. I also called [redacted] and filed a complaint about the misuse. I also informed Barclay's Bank by certified letter and phone call that I did NOT apply for any credit card and NO ONE is authorized to use my name to apply for a card or service. I informed both Dallas Police and Barclay's Bank of the recent BOGUS ADDRESS, PHONE NUMBERS and ACCOUNT number that I found on my Credit Report. I told Barclay's Office of the President that they should IMMEDIATELY cancel any credit card sent to Dallas with my name in the card. I informed them that I am NOT responsible for any charges of any kind on any credit card. I have never had an apartment address in Dallas and I am not and never have been a customer of Barclay's Bank.

This is the BOGUS information that I found on my CR check and have sent to above parties:

BARCLAYS BANK DELAWARE # [redacted] October 2014 ..... [redacted] October 2014 .... [redacted]770 October 2014 .... NONE OF THESE THREE PHONE NUMBERS ARE MINE BUT FOUND ON MY CR: ....

([redacted]...Desired Settlement: I expect Barclay's Bank to do ALL of the following:

1. CANCEL ANY CREDIT CARD (WITH "[redacted]" shown) THAT WAS SENT TO DALLAS, TEXAS.

2. COOPERATE WITH DALLAS POLICE DETECTIVE DIGGINS WHO VISITED BOTH APARTMENTS AND SPOKE TO MANAGERS.

3. APOLOGIZED TO ME IN WRITING ON "OFFICE of the PRESIDENT" stationary and SIGNED.

4. REPAY ANY COURT COST AND LAWYER FEES THAT I MAY ENCOUNTER AS A RESULT OF THEIR IMPROPER ACTION.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 November 26, 2014 [redacted] RE: US Airways MasterCard Account ending in 6541 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8 a.m. to 8 p.m. ET Monday through Friday. Sincerely,

Consumer

Response:

Review: I have been inundated with excess mailings from Barclaycard for over a year now. I have went so far as returning their application for credit with "CEASE and DESIST now or legal action will be taken (for many months). I sent a fax to Barclaycard on March 19, 2015 to CEASE and DESIST or legal action will be taken, to NO avail. I contacted Barclaycard via phone on April 2, 2015 and spoke with Supervisor Neil and again on May 1, 2015 and spoke with Supervisor Glerica to CEASE and DESIST or face legal action. I have opted out with Prescreen twice now via mail for a permanent opt out... ALL TO NO AVAIL!!! I have received Barclaycard's recent and UNWANTED mailings on March 19, 2015, March 28, 2015, April 2, 2015, April 27, 2015, and May 1, 2015. Some with different Personal ID Codes such as [redacted]. Barclaycard is nothing more than a nuisance and I DEMAND that they STOP, and CEASE and DESIST NOW, IMMEDIATELY from sending me any further or future mailings of every sort, type, and kind from Barclaycard and any of its affiliates!!Desired Settlement: Their apologies mean NOTHING to me since they don't follow through by NOT sending me any further or future mailings!!!

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 May 8, 2015 [redacted] RE: Marketing Solicitations [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8 a.m. to 5 p.m. PT Monday through Friday. Sincerely,

Review: I got my identity stolen and I sent Barclays Bank the police report, FTC Identity Theft Affidavit, expert handwriting testimony stating that it was in fact NOT my signature and they refuse to remove this erroneous record from my credit bureau.

I work as a FINRA licensed financial advisor and I cannot find work because of this error. If they don't fix this I will sue them for sure.Desired Settlement: Remove this negative information from my credit report so I don't have to file suit.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 July 21, 2015 [redacted] RE: Visa Black Card account ending 7346 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely, [redacted]

Consumer

Response:

Review: Last summer (2014), I had an automatic charge being posted to my account with barclaycard (Choice Privileges Visa) that I thought I had changed to another card. The monthly charge was $14.99. This went on for three months (monthly charges of 5/7/14, 6/7/14, and 7/7/14 for 14.99 each- $44.97 total). I incurred overage charges in July and August totaling $53.99. When I realized this in early August, I called the credit card company and asked them to consider removing the late payment fee and any interest based on my superb history with them prior to this spanning nearly 4 years (43 months). The customer service representative said they would be happy to remove one month's late fee, and on 8/3/14, a late payment fee of $35 was reversed after this posted and I could see the remaining balance, I paid the remaining $63.98 which posted on 9/3/14. In that conversation with the customer service representative, she assured me that these events would have no negative impact on my credit score given the circumstances.

Since then, I was denied for a home equity loan through my local bank with the reason being cited as an account delinquency. When I ran my credit report, I noticed my only delinquency being one reported by Barclaycard concerning the above events having been reported, despite that the company assured me this wouldn't happen. I also noticed that my Experian score had dropped from the mid-750s to 626.

I requested that the company remove the delinquency from my credit report, to which they replied that this wouldn't be fair reporting and denied my request, despite that their customer service representative had already assured me at the beginning that my credit score would not be negatively impacted. This decision appears to have also been made without regard to the trivial nature of the amount in question ($45 + fees in respect to the tens of thousands of dollars I have spent with them alone) as well as the nature of the matter (an obviously honest oversight which was even acknowledged by the original customer service representative as well as the one to whom I was requesting the credit report change)

Though my credit score has recovered somewhat, it is nowhere near where it should be, and I just now was declined for a major credit card based on this singular delinquency which should no longer be on my report.Desired Settlement: Despite all of the hassles related to this matter, I only desire the removal of the delinquency on my credit report.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 July 24, 2015 [redacted] Re: Choice Privileges Visa account ending in 5223 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET, Monday through Friday. Sincerely,[redacted]

Review: I called into the Barclay Card customer service department on June 16, 2015 in order to process a payment. Upon completion of payment, I informed the customer service representative from Barclay Card Employee ID# EPMMSC that I would be making the next payment at the end of July and that the balance would be paid in full. The operator stated that she understood and reminded me that my due date was July 21, 2015 but informed me that it would not be an issue as the balance would be paid in full. At the end of this conversation a verbal agreement was initiated and a contract formed. At the end of July, I called Barclay Card customer service and tried several times to make the payment with an Australian bank account and even gave them the account number and the routing number and the BSB number as well as the debit card number. Barclay told me on each of those occasions that the payment could not be processed and that the only way to process it would be with a wire transfer or an American bank account. I then proceeded to transfer the funds from my Australian bank account to my American bank account. As soon as those funds were transferred, I made the payment in full which amounted to $2000. The date that the payment was processed was August 7, 2015. A few days after that, I became aware that the credit limit had been decreased. At the beginning of September I phoned barclay card again and inquired about the decrease in the credit limit. I was given a whole host of reasons none of which were true according to the manager that I asked to speak with. The managers name was [redacted] and he was located at the Nevada office. I explained to him the previous conversations that were had on July 16th and that the credit limit had been decreased. He assigned me a case number (Case # 26904) and informed me that the tapes of those conversations would be pulled and that if the information that I had given him aligned with the conversation then the credit bureaus would be notified and the situation would be rectified. I called Barclay card again on September 23, 2015 (September 24 in Sydney) and explained the situation to [redacted] from the Colorado Springs office and he informed me that he would transfer me to the Portfolio credit Unit to the situation rectified. He stated unequivocally that the phone conversation that occurred on June 16 was a verbal contract and that the next person that he transferred me to was going to be able to rectify the situation. I then spoke with [redacted] from the Portfolio Credit Union and I explained the situation to her and she did some research and told me that there was nothing that can be done at this point. She kept giving reasons such as continued late payments which did not match the credit report that I had pulled up (dated August 25, 2015) and that did not match the facts of the case. I then asked to speak to a manager and he told me that there was nothing to be done. When I enquired about the conversation with [redacted] and asked if the tapes from that conversation had been pulled, I was told that they are never pulled and that I had to speak with customer service about that. I was then transferred to a customer service manager, and informed her of the situation she went back into the notes from the conversation and read them aloud to me. Those notes stated that there was agreement to pay at the end of July which proves that a verbal agreement was formed. She also informed me that the tapes were not pulled and that there was nothing that could be done unless I spoke with the Profile Credit Unit.Desired Settlement: The desired outcome is as follows. First, the tapes from June 16, 2015 that prove that the conversation took place concerning a promise to pay in full the very next month and that I would be traveling to Australia when the next payment would be made. Second, given the breach of contract on the part of Barclay card I wish to have my credit limit restored to the amount that it was before $2,000.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 October 7, 2015 [redacted] RE: Barcalycard Visa account ending in 7463 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely,

Review: After several months of calling and twenty faxs to the reps no one has been able to help with the reporting of information to the credit bureaus.I need to talk to someone that will not keep transferring me.Desired Settlement: Please call me at [redacted]

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 October 13, 2015 [redacted] RE: Carnival MasterCard account ending 3996

[redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely,

Review: I made a purchase on 10/28/15 for $499.75 to Rastall oil company using the barclay card and due to system errors the merchant charged the credit card five times with the same amount of $499.75. I contacted the merchant once I noticed that my credit card has used all my credit limit and I did three way call with the credit card company in order to reverse the charges. For some reason the representatives at the barclay bank were not able to solve this issue even after contacted the security department which I was told to do, so I can have the 5 charges taken out since this was obviously an error. It's been five days since the transaction was done, after several calls trying to reverse these charges that are affecting my credit score since it maxed up my credit card I have not been able to get Barclay bank to remove the charges.Desired Settlement: I need for Barclay Bank to reverse these charges that I did not incur. I only authorize one purchase of $499.75 not five purchases with the same amount, this is an error and Barclay Bank is not following the procedure as to dispute unauthorized transactions.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885November 16, 2015[redacted]RE: Barclaycard Rewards MasterCard account ending in 7121

[redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond. We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.Sincerely,

Review: I opened the Barclay credit card account on February 2015 right before my vacation. At that time, I was also a member of Chase Sapphire credit card, I really enjoyed the 12 months zero interests on first 30-60 days purchases with Sapphire card. So I thought it would be nice to check the promotion before I made a big purchases with Barclay credit card. so I called to the customer service at Barclay and asked about zero interests on my air fair purchases. The representative was nice and assured that I am qualified for zero interest after hearing my plan for the big purchases about $5000. So I set up automatic minimum payment and forget about it until tonight November 1 2015. I planned to pay the entire balance tonight and I noticed that I was charged over %18 interests every month since March 2015. I was so shocked and I called to customer service immediately to figure out what's going on and the Manager ,[redacted] (Also known as lascmw), said they never had a zero interest promotion on purchases and they can't do anything about the charges made last months which is about $700. I told her I would have paid full if I knew they don't offer the zero interest and she kept telling me that the card only offer zero interest on balance transfer and she would send the credit card original terms and condition paper over and over again as if I do not understand English! Her monotonous respond was so robotic with no customer service nor trying to understand the situation I am having. Her finally suggestion was decreasing the interest rate to %4 from now on but I told her already I do not need to make a monthly payment at first place why would I even pay %4 interest and make monthly payment when I could have paid full amount? This type of resolution is reflecting her poor listening skills and unwillingness of help. I asked her to close my account and I paid my balance with over 18% interest unnecessarily. I hope no customer gets this kind of customer service who does not know how to provide correct terms and condition on their own credit card at first place and do not know how to solve the problem. At the last, I had bonus mileage and benefit before she close my account and of course she said she couldn't give or transfer the benefit that I supposed to have because she already closed the account! If I feel a little bit of her trying to understand my situation and showing respect while closing account process. I would have not write this review. I do believe there was miscommunication and the part of it is also my responsibility as well but her attitude was making me even more mad than the actual issue. I do not understand how this person is in charged as customer service manager. If this kind of person is in charged in customer service at Barclay credit card, I just can't trust this company as a whole and it is very disappointing.Desired Settlement: I also want sincere apology from the person in charge and reasonable billing adjustment.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885November 10, 2015[redacted]RE: Barclaycard Arrival Plus World Elite MasterCard account ending in 3529[redacted]Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond. We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.Sincerely,

Consumer

Response:

The barclay company called me twice on weekday (Nov2 and Nov 3) while I was working. I even emailed back to them I would call them back on my day off. When I called back on following Friday and Monday. No one was answered so I left voice mail to [redacted] last Monday. She didn't call me back.

Review: I spoke to someone from BRCLYSBANKDE in reference to a mistake that was mostly done on my part. I didn't realize I signed up for there service a month prior to applying again. This resulted in 2 hard inquiries on my Transunion credit report. I spoke with a gentleman who agreed that they could possibly help me out and reduce this to a 1 hard inquiry in certain circumstances and he would have someone contact me in a week. I still have yet to this day to get a response wether or not they can do that for me as it does have a affect on my score. The purpose was to increase my credit when I spoke with this individual and he agreed. "Yes this sometimes happens and we get that all the time" Well if you can help. I'm trying really hard to fix my credit and like I said I went to you to try and fix it.

Thank you very much.Desired Settlement: I would like you to contact Transunion and have them delete the BRCLYSBANKDE inquiry if possible. If not can you please send me an explanation why you would say something and not call me back. The applications were made in February 2013 and March 2013.Thank You.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

February 13,2014

RE: Credit Bureau History Dispute

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. Under separate cover and on February 13, 2014, we sent you a detailed response of the investigation and any actions we may have taken. Please allow up to 7-10 days to receive this in the mail.

If you have not received the detailed response or have additional questions, please contact our office. It is our pleasure to have been of service.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: My LL Bean Visa card was stolen (presumably by my ex), and used for a number of fraudulent purchased from 2/7/15 until I discovered the theft on or around 2/17/15. The sum of the fraudulent charges was approximately $580.33. When I reported the fraud, I was honest about the circumstances and explained to your call center that I suspected my ex girlfriend had made the charges. My ex never was an authorized user on my account, and I never authorized the charges, had any foreknowledge of the charges, and never received any benefit from these charges. After 2 months, 15 phone calls (including one that woke me up at 8:12am), all of these charges were re-charged to my card. This is a direct violation of the Truth in Lending Act, and just plain poor customer service.Desired Settlement: Please refund the $580.33 to my VISA card. I am trying to be reasonable, and will work with Barclay Card in any way that I can. If necessary, I will submit another sworn statement certifying that these charges are fraudulent, and I had no foreknowledge, etc. This is a lot of hassle for $580.33, and I doubt it's worth Barclay's time to continue this claim. I don't wish to take this issue further, but I will if necessary.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 May 15, 2015 [redacted] RE: L.L. Bean Visa account ending 8812 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET, Monday through Friday. Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: I logged into my Barclay card us account (Barnes and Noble Master card) to inquire about a balance transfer. The offer on my account said if I requested a balance transfer within 45 days of my account being open that I would get 0% for 15 months on those balance transfers and it had a link that said "select this offer", so I clicked on the link and it took me to the page to input the information for the balance transfers that I wanted to do. I submitted the request on 5/7/15. I called in today to see what was taking so long and I was told that they can take 7-10 days and that I was not getting 0% for 15 months but I was getting 24.99%. I explained to her that was not the offer and they only reason I requested the balance transfer was for the 0% interest otherwise I am already paying a lower interest than 24.99% on the other cards and would have never done the balance transfer otherwise. I was told that the balance transfer had to post within 45 days and I made the request on 5/7/15 and the 45 days was up on 5/9/15, well they offer should have not been on my account if that was the case. I selected the offer that was n my account and they are not honoring it. This is not the first time they have falsely advertised. When I applied for the card on the Barnes & Noble website it said if approved I could use the card for the current purchase I was trying to make and I was on a time line buying a book for school. The only reason I applied for the card was because it led me to believe if approved I could use the credit that day to buy the book and that was not the case. I had to wait 7-10 days for the card to come and that caused me to buy the book late. It seems as though they false advertise offers to get people in.Desired Settlement: First off honor the offers you advertise. I would like the 0% interest for 15 months that I was offered, and that I selected otherwise I do not wish to do the balance transfers as this is false advertising.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 June 5, 2015 [redacted] Re: Barnes & Noble MasterCard account ending in 5898 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office a[redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET, Monday through Friday. Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: It all started when I paid my bill twice in June. The rest of my tax return had come in and I chose to make July's payment before I had ever received a statement. From that time on I have not received any statements from them. They started calling my several times a day by the end of July. To the point I had comments coming in from employees at work. I had paid the bill though for July! Then, without a statement I made a payment, over the phone, in the morning, Sunday September 1st of $50.00. A few more dollars over the minimum due. After that payment was made they began to call up to 8 times a day! I paid them once again and they claim I did not! It's very upsetting, especially because I am trying so hard to rebuild my credit from once being married to someone who was terrible with money and having a child that has special needs.Desired Settlement: To have this untrue delinquency taken off my credit, overdue and over limit fees (due to them claiming my not paying) taken off my account and for normal monthly payments to resume. They have been very snotty with me, harassing me and obviously they will not work with me. I feel like because of my past, they are treating me like a sub human.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

October 8, 2013

RE: Barclaycard Rewards MasterCard account ending [redacted]

We are in receipt of correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’) by the Revdex.com. We understand your concerns regarding the payments made to your account, as well as the current credit bureau reporting of your account and would like the opportunity to respond accordingly.

We regret any inconvenience you may have experienced while attempting to resolve this matter. I attempted to reach you over the phone and unfortunately was unable to reach you. Since I was not able to discuss the matter with you personally, please allow me to explain the results of the investigation.

We confirmed your statements have been mailed each month and have no record of any correspondence being returned from the post office. If you’re experiencing mail delivery problems, you may want to explore the possibility of setting up online access to assist with managing your account at BarclaycardUS.com.

As of the date of this letter, we have not received a payment on your account since June 27, 2013.

In order for us to research your payment claim, we need documentation including evidence our company processed your payment. If you have this information, please fax to my attention at [redacted]. Upon receipt, we will immediately investigate and remove any fees, interest and delinquency that may have been reported as a result of this matter.

If you have any questions or concerns regarding this, please contact me. I can be reached at the address listed at the heading of this letter or calling [redacted]. My office hours are 8:00 a.m. to 5:00 p.m., ET, Monday through Friday.

Review: This company for the last 6 months send me a credit card application at least 2 times a week & some weeks I get 3. I have sent there application back a minimum of 20 times & requisted to be taken off there mailin list. I also have returned many of these mailings thru the post office by way of return to sender. They are at the point of bagering me thru the us mail. This is just dumb on there part. If this don't stop them I will consider taking them to court.Desired Settlement: TO "NOT RECEIVE ANY MAILING, EMAILS, PHONE CALLS FROM THEM OR ANY OF THERE ASSOCIATES, SUBSIDARY COMPANY & OF THE BARCLAYS GROUP.

Business

Response:

P. O. Box 8885

Wilmington, DE 19899-8885

September 27, 2013

RE: Marketing Solicitations

We are in receipt of your recent correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’) from the Revdex.com. We understand your concerns regarding the marketing solicitations and would like to take this opportunity to respond accordingly.

We apologize for any inconvenience you may have experienced while attempting to resolve this matter. We have updated our records to exclude you from receiving future offers from Barclaycard. Since some offers may already be in process, please allow up to sixty days for all mail solicitations to cease.

If you have not done so already, you may contact the Direct Marketing Association (‘DMA’) who tracks consumers who prefer not to receive mail or telephone solicitations. The DMA can provide information about Opting-Out of lists produced by companies that subscribe to its Mail and Telephone Preference Services. You may contact the DMA at https://www.dmachoice.org.

We hope that this addresses your concerns. Should you have questions, please contact me directly at [redacted] My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

Consumer

Response:

Review: I made a purchase on the UPromise website with Blue Nile for $36,010 in January 2013. On the site, they advertised 5% cash back up to the first $7,500 for purchasing from their site plus an additional 5% for the entire purchase amount for using the UPromise World MasterCard. UPromise honored the first 5% for purchasing on their site, but I was not credited for the full 5% from Barclay for using the UPromise MasterCard. I am owed $1800.50 for this purchase, and they are refusing to honor their promise. Before purchasing the item, I read through the terms and conditions which explained, with examples, that I would be credited for the full purchase amount. I then called up three separate times to verify the rules with a Barclay representative. All three representatives confirmed that I would be awarded a 5% cash back on the full purchase amount for using the credit card. The names of the representatives I spoke with and dates are: -January 24, 2013. Representative, [redacted] confirmed I would be awarded the full 5% and verified this with a supervisor as well as the terms and conditions listed on the website -January 2, 2013: Representative, [redacted] confirmed that I would be awarded 5% bonus cash back for the full purchase amount. Also confirmed with a supervisor. -December 12, 2012: Representative, [redacted]) confirmed I would be awarded the full 5% cash back with no limit on the rebate or purchase price. Confirmed this with a supervisor. These conversations were recorded, yet Barclay has refused to share the transcripts of the calls with me and will not credit me for the full purchase amount as promised. I am asking that they honor what they advertised and what three separate Barclay representatives confirmed with me over the phone.Desired Settlement: I am owed a $1800.50 cash back rebate for the purchase. I want them to honor their promise and pay me the amount due.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

November 26, 2013

RE: Upromise MasterCard account ending [redacted]

We are in receipt of your recent correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’) from the Revdex.com. We understand your concerns regarding your rewards earnings and would like to take this opportunity to respond accordingly.

Thank you for taking to time to speak with me on November 11, 2013. As per our conversation, we have investigated the rewards earnings associated with your January 25, 2013 purchase with Blue Nile LLC and determined that the amount of Cash Back Rewards entitled to you in accordance to the terms of your account has been provided.

Our records indicate that a total of $659.36 in Cash Back rewards was credited to your account, including $300.00 from Upromise and $359.36 from Barclays. The amount provided exceeds the amount due based on the terms of the rewards program. Your Cardmember Agreement states that the 5% Cash Back for Upromise online retailers is subject to the Upromise Online Terms & Conditions. The Upromise Online Terms & Conditions for Blue Nile LLC state that as of September 1, 2012, College Savings will be rewarded up to a spend of $7,500.00. Any spend over that amount will not receive College Savings. Based on the $7,500.00 spend limit on the 5% Cash Back reward for Blue Nile LLC, the maximum credit card Cash Back reward for any single purchase is $375.

In addition to this response, Upromise has also provided you a response under separate cover which outlines any accommodation that may be given. Should you have any questions please contact me directly at [redacted]. My office hours are 9:00 a.m. to 6:00 p.m., ET, Monday through Friday.

Consumer

Response:

Review: I have been an excellent customer and member of Barclays for over 2 years now. I have never missed a payment and always paid the minimum payment due or more. I even get an annual bonus each and every year and pay my balance down to zero every January.

In November of 2013 after moving and having a baby I called Barclays Visa to make sure I had my renewal credit card in the mail due to my card would expire in December 2013 and was only good for 24 months.

I was told by a representative "my account was canceled and they could not issue a renewal card." When I asked why, she said that it was due to too many inquiries on my credit and my credit score was bad, and I was denied a renewal due to this. I never received a phone call to the phone number I have on file, not a letter in the mail regarding the cancelation. Turns out they mailed it to a previous address on file even thought the bank had my correct mailing address on file.

I was very upset and embarrassed to find this out. I planned on using this credit cards through the holidays to purchase my children's gifts as usual every year.

I read through my credit card contract and nowhere in it does it state the bank can cancel the card, nor should pull my credit again (without my consent), after the 24 month month period to determine eligibility. I had a Bankruptcy discharged

I have been an excellent model client and member or Barclays with no issues ever and get punished for keeping a great record and payment history with this credit card.

I would like Barclays to reinstate my card and let me keep my existing account that was in excellent standing. I need them to correct there violation of contract with me ASAP.

I also filed a State Banking Complaint with the State Banking Department in DE.

Office of the State Bank Commissioner

555 E. Loockerman St., Suite 210

Dover, DE 19901

Phone: [redacted]Desired Settlement: I would like Barclays to reinstate my card and let me keep my existing account that was in excellent standing. I need them to correct there violation of contract with me ASAP.

I also filed a State Banking Complaint with the State Banking Department in DE.

Office of the State Bank Commissioner

555 E. Loockerman St., Suite 210

Dover, DE 19901

Phone: [redacted]

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

December 17, 2013

RE: Barclaycard Financing Visa account ending in [redacted]

We are in receipt of your recent correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’) from the Revdex.com of Delaware. We understand your concerns regarding the closure of your account and would like to take this opportunity to respond accordingly.

As part of our normal account management process, we review accounts prior to card expiration to determine whether a card will be reissued. On October 15, 2013, a letter was sent to the address on file which matches the contact information you provided to the Revdex.com. That letter informed you of the account closure and the reasons. For your ease of reference, we have enclosed a copy of the letter. For the reasons provided in the letter, we are unable to accommodate your request to reinstate your Barclaycard Financing Visa account.

If you have any questions or concerns regarding this, please contact me directly at [redacted]. My office hours are 8:00 a.m. to 5:00 p.m., ET, Monday through Friday.

Review: Barclay debited my checking account twice for payment due. I called when I realized on my bank statement on-line, and called them. The representative told me it would take 7-10 business days to process this. I asked for a Supervisor, and they also said they could not process immediately. I told them that was odd, because they would take the money out immediately if I scheduled a payment with them on-line. They are using my money and earning interest on it, while they take their time to refund. The amount was $173, and may not be a lot to them, but to me it is. This is unacceptable business practice, they should immediately resolve the situation, there DOES NOT need to be an investigation !Desired Settlement: I request an immediate credit back to my bank account. They told me while on the phone they could see where it came out twice.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

January 6, 2014

RE: Barclaycard Rewards MasterCard account ending in [redacted]

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry and are pleased to have been able to assist you with the matter. Under separate cover, we sent you a detailed response of the investigation and actions taken to bring positive closure to this situation.

It is our goal to provide exceptional service and it is our hope we have met your expectations.

If you have not received the detailed response or have additional questions, please contact our office. It is our pleasure to have been of service.

Review: On January 25, 2014 I called to gather what I had paid in interest for the fiscal year 2013 for tax purposes. I spoke to [redacted]. I was told that my card was being cancelled immediately as my husband was not available to speak to [redacted]. In 2013 Carnival was informed of my husband's death. I have my own credit card in my name. I have always paid my bills on time and paid the full amount owed every month. I was not given the information that I requested and was informed that my account was being closed immediatly. [redacted] would not listen to me that the account was in my name and he insisted that my account be closed immediately. I infomed [redacted] during the conversation that I would be contacting the Revdex.com in reference to this matter. I have sent a letter to Carnival about this. I do not believe that this should have happended and I would like my credit card back. I also have Fun Points of 31,546.Thank you for your help.Desired Settlement: I want my credit card back. They have no right to cancel my account without my permission. I have always paid my bills on time and in the full amount every month. They do not have to treat people this way. If they close my account and will not give me my credit card back I want my Fund points of 31,546 redeemed in cash to me.Thank you for your help.

Business

Response:

P.O. Box 8885

Review: https://www.barclaycardus.com/apply/Landing.action?campaignId=1303&cellNumbe...⇄ />
At the above listed website you will find an offer for a credit card with a 0% apr. I applied for and was approved for the card in question. The only reason I applied was because of the interest rate. Upon approval I was never made aware that the interest rate was going to be 13.99%. This did not come out until after my first statement. The way this was linked to my cruise ticket purchase I was approved for an amount of money but not made aware of the interest rate while making the purchase on carnival.com. It turns out that I was not given the introductory interest rate and I am currently paying interest on an amount that I should have just paid out of my checking account. I have decided to cancel the card and pay off the associated debt but would like to make everyone I can aware of the current credit practices of Barclay U.S.Desired Settlement: I would like them to honor the advertised interest rate and refund the amount of interest charged to the account currently.

Business

Response:

P.O. Box 8885

Review: I have contacted these people at Barclaycard several times to stop sending me mail and now they send more. I receive 4 packets per week on apply for credit cards they will not stop! It is harassing and I keep telling them to stop sending this to me. Besides that, it is very wasteful, it all goes in the trash! I have a right not to be harassed and since I gave them written notice to stop, they should!

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

September 16, 2014

RE: Marketing Solicitations from Barclays Bank Delaware

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET, Monday through Friday.

Consumer

Response: