Bc Products Co Llc

Green Mountain Energy Company’s Response to Revdex.com Case #***
At Green Mountain Energy Company (GMEC), we take complaints very seriouslyWe always appreciate hearing from our customers and want to ensure their concerns are addressedPlease see below for a summary of our
findings:
Issue
Ms*** is disputing an unapplied payment of $for the service address of *** *** *** ***
History
On May 6, 2015, an invoice for $was sent for the billing period of April 2, through May 4, due by May 22,
On June 5, 2015, an invoice for $was sent for the billing period of May 4, through June 3, with Current Charges of $153.31, a Late Payment Penalty of $and a Previous Amount Due of $
On June 22, 2015, Ms*** contacted GMEC stating she processed a payment of $through her financial institution; however, the payment was not credited towards her GMEC accountAt that time, a GMEC representative advised Ms*** that there was no record of a payment for $119.62; therefore, an investigation was opened to research the missing payment
On June 26, 2015, a payment of $was processed using GMEC’s Interactive Voice Response (IVR) system, which posted to Ms***’s account and was applied to the invoice sent on May 6,
On July 7, 2015, an invoice for $was sent for the billing period of June 6, through July 2, with Current Charges of $192.97, a Late Payment Penalty of $and a Previous Amount Due of $
On August 4, 2015, a disconnection notice for $was sent with a due date of August 14,
On August 5, 2015, an invoice for $was sent for the billing period of July 2, through August 3, with Current Charges of $275.00, a Late Payment Penalty of $9.65, a Disconnect Notice Fee of $and a Previous Amount Due of $
On August 8, 2015, a payment of $was processed using GMEC’s online account management (OAM), which posted to Ms***’s account and was applied to the invoice sent on
June 5,
Multiple contacts were received from Ms*** from August 17, through December 1, 2015, regarding the status of the missing payment investigation sent on June 22,
Ms*** was advised that subsequent invoice sent from September 3, through December 4, did not reflect a payment credit of $Additionally, Ms*** was advised that she needed to send in documentation showing the payment cleared her financial institution
Resolution
GMEC apologizes for any inconvenience or confusion these proceedings may have caused Ms***The payment of $ was unable to be locatedAdditional documentation is needed from Ms***’s financial institution reflecting the payment is required to complete additional research
A GMEC representative attempted to contact Ms*** regarding her concern however, the attempts were unsuccessfulMessages providing the GMEC representative contact information were left for further discussion of Ms***’s account if needed
For any additional questions about this concern, please contact me at the number belowI’m available Monday through Friday from a.mto p.m
*** *** Customer Support
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: Requested documentation was sent in twiceWhen it was finally acknowledged, it was requested that I send my entire bank statement and I did not feel comfortable sending these people my personal informationI was also advised against it when I called the Revdex.com telephone number.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: Green Mountain's response to my complaint is not entirely correct The amount of $WAS paid on May 22, It apparently cleared because I do not have this amount in my checking account And yes, the first time I attempted to pay it the transaction was declined due to another larger withdrawal was taken probably at the same time On May both withdrawals were adjusted so that payments would be completed.The root of this entire problem is the fact that we were the victim of identity theft back on February 11, and this has continued to cause problems even at this late date And we were NOT given the Critical Care Form by Green Mountain Therefore, it didn't matter that my husband has to have protection from disconnection due to his emphysema/COPD.My main concern is the fact that we were without electricity for DAYS! Not only did my husband have to be admitted to the hospital, I was injured because I fell in the dark, fracturing four ribs We lost all of our food supplies in our refrigerator and freezer and we have not had the means to replace it without help from our insurance carrier's social worker and an agency in Pearland who is helping on this.We have signed with another company who we feel is fair and professional Again, I totally reject Green Mountain's response After years it appears that they could care less about their customers.
Regards,
*** ***

Green Mountain Energy Company’s Response to Revdex.com Case #***
At Green Mountain Energy Company (GMEC), we take complaints very seriouslyWe always appreciate hearing from our customers and want to ensure their concerns are addressedPlease see below for a summary of our
findings:
Issue
Mr*** complaint against Green Mountain Energy Company (GMEC) concerns the timeframe to receive his security deposit refund at *** *** *** *** ***
History
On April 20, 2016, Mr*** contacted GMEC and requested to enroll his electric service at *** *** *** *** *** effective April 21, During the enrollment call, Mr*** was advised that because GMEC was unable to verify his identification, a hold would be placed on the account until proof of his identity, such as a valid driver’s license or a Social Security card was receivedMr*** was also advised that his morequest would be delayed until the required documentation was receivedAdditionally, Mr*** was advised a security deposit of $was required to complete his morequestAt that time, Mr*** processed a credit card payment of $satisfying the deposit request
On April 21, 2016, GMEC received an unverifiable form of identification from Mr*** regarding his pending enrollment at *** *** *** *** ***Mr*** was contacted and advised that the identification received to verify his identity was not unacceptableAt that time, Mr*** agreed to send an additional form of identification for review
On April 29, 2016, Mr*** contacted GMEC and requested to cancel the morequest at *** *** *** *** *** and his requested was processed
On May 11, 2016, a refund of $was credited to the credit card Mr*** used to process the April 20, security deposit payment
Multiple contacts were received from Mr*** from May 12, through May 13, regarding the status of his security deposit refund and he was advised that his security deposit refund of $had been processed
On October 4, 2016, Mr*** contacted GMEC stating he had not received the $security deposit refund; therefore, a request was processed to investigate Mr*** accountA review of the account confirmed that Mr*** security deposit refund of $was processed to his credit card on May 11,
Resolution
A review of *** account determined that upon receiving notification that Mr*** no longer wanted to initiate electric service with GMEC his deposit was refunded
Mr*** was contacted on December 14, and provided with an explanation regarding his refund statusAt that time, Mr*** was advised to contact his financial institution to confirm receipt of his security deposit refund
*** ***
Customer Support
***

Green Mountain Energy Company’s Response to Revdex.com Case # *** At Green Mountain Energy Company (GMEC), we take complaints very seriouslyWe always appreciate hearing from our customers and want to ensure their concerns are addressedPlease see below for a summary of our findings:
Issue
Ms
***’ complaint against GMEC concerns the denial of an extension due to the number of late payments received for the electric service at *** *** *** *** Additionally,
Ms*** is requesting that GMEC grants an extension or allow her to switch her electric service to another retail electric provider (REP) without being charged a cancellation fee
History
On January 15, 2016, an invoice an invoice for $was sent for the billing period of December 14, through January 13, with Current Charges of $77.94, a Disconnect Notice Fee of $20.00, a Late Payment Penalty and a Balance Forward of $due by February 1,
On February 8, 2016, a disconnection notice for $was sent with a due date of February 18,
Multiple contacts were received from Ms*** on February 8, and February 15, 2016, requesting to have the February 8, 2016, disconnection notice extended until February 19, Ms*** was advised that due to the current payment record her account was not eligible for an extension
Resolution
GMEC apologizes for any inconvenience or confusion these proceedings may have caused Ms***; however, GMEC does not waive cancellation fees due to a customer being denied an extension when the account is not eligible
On February 16, 2016, a GMEC representative contacted Ms*** and she was offered to set up a extension for the disconnect notice amount of $103.05, as a courtesyMs*** agreed to a day extension for the balance due on February 18,
For any additional questions about this concern, please contact me at the number belowI’m available Monday through Friday from a.mto p.m
*** *** Customer Support
***

Green Mountain Energy received Ms*** *** complaint on January 23, 2017. The following outlines the enrollment, account status, and our resolution Ms*** account was enrolled in person for Green Mountain Energy on January 20, 2017. As part of the enrollment, Ms
*** was presented with and accepted all required disclosures including the key terms which included that the promotional supply price was a variable supply price plan and that our supply price may be higher than the EDC rate. Ms*** also completed third party verification. Following the enrollment, Ms*** was also mailed a copy of our Disclosure Statement detailing the full, including a description of the variable supply price, and disclosure that reiterated the supply price may be higher than the EDC’s rate Upon receiving this complaint, Green Mountain Energy received an email from Ms*** on January 23, 2017, requested email confirmation that the enrollment had been canceled, and the account would not start service with Green Mountain Energy. Green Mountain Energy replied that the enrollment was canceled, and she would not start service with Green Mountain Energy. Green Mountain Energy attempted to speak with Ms*** on January 24, 2017. Unfortunately, we were unable to reach her. Should she choose to return our call, we will discuss her concerns further. While we cannot be sure what happened during the enrollment, Green Mountain Energy has a strict code of conduct policy for all representatives. We consider this matter closed Please let us know if you need any additional information regarding this case *** *** *** *** *** *** ***
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*** ***

Green Mountain Energy Company’s Response to Revdex.com Case # ***. Thanks, *** ***

Green Mountain Energy’s response to Revdex.com Case # *** At Green Mountain Energy Company (GMEC), we take complaints very seriously. We always appreciate hearing from our customers and want to ensure their concerns are addressed. Please see below for a summary of our findings:
IssueMs*** *s requesting an extension for the electric service at *** *** *** HistoryOn August 10, 2015, a Disconnection Notice for $was sent due by August 20, 2015. On August 19, 2015, GMEC received multiple contacts from Ms*** requesting an extensionGMEC representatives advised Ms*** that the account was not eligible for an extension due to the payment history for the accountMs*** requested to speak with a supervisor and her call was connectedAs a courtesy, the GMEC supervisor granted an extension until August 26, 2015. On August 26, 2015, a one-time bank draft payment for $posted to the account. ResolutionGMEC regrets any inconvenience these proceedings may have caused Ms***. In review of the account, Ms***’ request for an extension was granted until August 26, 2015. Multiple attempts to contact Ms*** have been unsuccessful. For any additional questions about this concern, please contact me at the number belowI’m available Monday through Friday from a.mto p.m. *** ***Customer Support***

Tell us why here...Green Mountain Energy Company’s Response to Revdex.com Case # ***
At Green Mountain Energy Company (GMEC), we take complaints very seriouslyWe always appreciate hearing from our customers and want to ensure their concerns are addressedPlease see below for a summary of our
findings:
Issue
Ms*** is disputing the initiation of electric service at *** *** *** *** *** ***
History
On June 30, 2016, Ms*** contacted GMEC and requested to enroll her electric service at *** *** *** *** *** ***, her request was processed
On July 3, 2016, Ms*** contacted GMEC to advise that she had enrolled at the incorrect service address and requested to cancel the service at *** *** *** *** *** ***, her request was processed
On July 20, 2016, a final invoice was sent for the service address at *** *** *** *** *** *** for $for the final billing period of July 12, through July 18, with Current Charges of $and a Balance Forward of $due by August 5,
Resolution
A review of Ms*** account determined that the electric service at *** *** *** *** *** *** is no longer active
A GMEC representative attempted to contact Ms*** regarding her concern however, the attempts were unsuccessfulMessages providing the GMEC representative’s contact information were left for further discussion of Ms*** electric usage at *** *** *** *** *** ***
*** *** Customer Support
***

At Green Mountain Energy, we take
complaints very seriously. We always appreciate hearing from our
customers and want to ensure their concerns are addressed. Please see
below for a summary of our findings: GMEC regrets any inconvenience these
proceedings may have caused and we understand Mr*** concerns regarding the
invoiced chargesHowever, GMEC has invoiced Mr*** account in accordance
with the Terms of Service and based on the meter readings provided by ONCOR; therefore,
no adjustments or compensation is warrantedONCOR is the entity responsible for reading Mr*** meter and
delivering accurate meter reads to GMEC.
GMEC records reflect that an advanced metering system or “AMS” meter is
installed at *** *** *** *** *** and Mr*** may view his
daily electricity usage online at *** or contact an ONCOR
representative at ***
for further review of his reported electricity usageFor any additional questions about this concern, please
contact me at the number belowI’m available Monday through Friday from a.m
to p.m.*** ***

Green Mountain Energy’s Response to Revdex.com Case #***At Green Mountain Energy Company (GMEC), we take complaints very seriously. We always appreciate hearing from our customers and want to ensure their concerns are addressed. Please see below for a summary of our findings: IssueMs
*** on behalf of Mr*** is disputing the disconnect of electric service for the electric service account at *** *** *** *** HistoryOn December 23, 2014, Mr*** enrolled on GMEC’s Power as You Go plan. During the enrollment call, Mr*** was advised that a Low Balance Alert will be sent when the system estimates less than days of usage remaining before the electric service is disconnected; GMEC may also request a disconnection of the electric service after the Low Balance Alert is sent and the account balance reaches $dollars. Additionally, the GMEC representative advised Mr*** of the disconnection and reconnection fees that will impact the Power as You Go balance if the electric service account is disconnected and to be eligible for a reconnect, the account balance must be at least $30.00.On October 9, 2015, a Low Balance Alert was sent to ***, advising that the electric service account at *** *** *** *** had a negative balance of $1.05.Mr*** electric service account balance was not above the $threshold; therefore, a disconnect request was sent to Oncor Electric Delivery Company (Oncor) for Mr*** premise, which completed on October 12, 2015. On October 12, 2015, Mr*** contacted GMEC requesting his current account status. A GMEC representative advised Mr*** that his account was disconnected for nonpayment; in order to restore the electric service, a payment in the amount of $was required. At that time, Mr*** processed a payment in the amount of $and a reconnection request was submitted to Oncor, which completed on October 12, 2015. ResolutionGMEC apologizes for any inconvenience or confusion these proceedings may have caused Mr***. A review of Mr***’s account determined that his account has been invoiced in accordance with his Terms of Service; GMEC may request disconnection of electric service after the Low Balance Alert is sent and the account balance reaches $dollars. A GMEC representative attempted to contact Mr*** regarding his billing and charges dispute; however, the attempts were unsuccessful. Messages providing the GMEC representative’s contact information were left for further discussion of Mr***’s account if needed.For any additional questions about this concern, please contact me at the number belowI’m available Monday through Friday from a.mto p.m. *** ***Customer Support ***

Complaint: ***
I am rejecting this response because:Again, nothing new offered hereYour explanation does not pass the common sense testYou mailed a letter on Friday, did not hear back from me by the next business day and processed the disconnectionYour system is flawed, unethical and messed upI will not accept this until someone at your company explains how a responsible attempt to contact you can be made when your company placed a 1st class postage letter in the mail on a Friday and you disconnect power on MondayHint: it can't be doneYour contact on March 23rd is null and void after your company sent me an email CONFIRMING PAYMENT on April 3rd. The $refund was a joke made by a company who refuses to accept any responsibility in the matterIf you say I made the error, prove it...Please provide the credit card transaction proving your company made an attempt via the automated system to process paymentThere is always a paper trailGME is just choosing to not show it.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: This has been reported to the Credit Burea without proper notification from Green Mountain Energy, or the collections agency Green Mountain chooses to use. I request that the delinquent mark on my credit report be removed completely from all three Credit Bureaus when my payment has been made in full and I request your intent to have this removed in writing. Please see the attached document.
Regards,
*** ***

At Green Mountain Energy Company (GMEC), we take complaints very seriously We always appreciate hearing from our customers and want to ensure their concerns are addressed Please see below for a summary of our findings: IssueMs*** complaint against GMEC concerns the
timeframe to receive a refund check for her deposit request after closing her electric service account.HistoryOn December 28, 2016, Ms*** contacted GMEC and requested to cancel her electric service account at *** *** *** *** *** *** effective February 13, 2017.On February 15, 2017, a final invoice with a credit balance of $was sent for the final billing period of January 20, through February 13, with Current Charges of $27.93, a Deposit Refund of $and a Deposit interest credit of $0.08.On March 8, 2017, Ms*** contacted GMEC regarding the status of her refund check and she was advised that the refund check was sent on March 3, At that time, it was determined that GMEC had the incorrect mailing address and a request was processed to update the mailing address and re-issue a new refund check.ResolutionGMEC apologizes for any inconvenience or confusion these proceedings may have caused Ms*** A review of the account determined that the credit was placed back on the account after the original check was cancelled; however, the system did not generate a new refund check to be sent to Ms*** updated mailing address On May 18, 2017, a GMEC representative contacted Ms*** and advised that confirmation was received that a refund check in the amount of $was sent to the mailing address on record of *** *** *** *** *** ** ***.For any additional questions about this concern, please contact me at the number below I’m available Monday through Friday from a.mto p.m

Brief description of complaintMs*** complaint against Green Mountain Energy Company (GMEC) on behalf of Mr*** concerns the dispute of a payment amount posted to his electric service account at *** *** ***.HistoryOn September 28, 2016, an invoice for $was sent to for the
billing period of August 25, through September 25, due by October 14, 2016.On October 10, 2016, a payment of $posted to Mr***’s account.On October 18, 2016, Ms*** contacted GMEC regarding the October 10, payment of $ Ms*** stated that she had processed a payment of $and a request was processed to investigate Mr***’s account Also, Ms*** was advised that she would need to submit documentation from her financial institution reflecting the payment of $136.08; however, Ms*** declined.On October 20, 2016, a review of Mr***’s account determined that all payments received from Mr*** were applied to his account accurately.On October 18, 2016, a Disconnection Notice for $was sent due by October 28, 2016.ResolutionA review of Mr***’s account determined that his payments were sent from his financial institution’s bill pay service via standard mail to the incorrect address of *** *** *** *** *** *** *** *** *** Per Mr***’s monthly invoices, payments sent as a check via standard mail should be sent to *** *** *** *** *** *** As such, the payment delays were a result of the payments being sent to the incorrect address and having to be forwarded to the correct address.All payments received from Ms*** were applied in a timely manner and the late payment postings were not the result of any system issues affecting GMEC’s payment reporting system Nonetheless, as a courtesy to resolve the matter, GMEC has waived a total of $in Late Payment Penalties and Disconnection Notice Fees

Complaint: ***
I am rejecting this response because:THE POINT BEING GREEN MOUNTAIN REPRESENTATIVES HAVE MISGUIDED AND MISREPRESENTED THE DIRECTIONS AND POLICY OF GREEN MOUNTAIN AND THE
EXTENTION OF A PAYMENT BEING EXTENDED OUT AND I SPECIFICALLY ASKED IF THIS WOULD AFFECT MY CREDIT AND REPRESENTATIVE SAID "NO"If you take note I extend every month because I explAINED I was on a fixed inCOME and they suggested I do the extention I would never every month knowing I was ruining my credit worthiness every month if this was explained fairly and honestly! RESPECTFULLY ,Deborah Davis 10/20/2017Regards,
*** ***

Green Mountain Energy received Mr*** *** complaint on March 2, 2017. The following outlines the enrollment, account status, and our resolution Mr*** account was enrolled in person at a retail event for Green Mountain Energy on March 1, 2017. As part of the
enrollment, Mr*** was presented with and accepted all required disclosures including the key terms which included that the month promotional supply price was a variable supply price plan and that our supply price may be higher than the EDC rate. Following the enrollment, Mr*** was also emailed a copy of our Disclosure Statement detailing the full, including a description of the variable supply price, and disclosure that reiterated the supply price may be higher than the EDC’s rate Prior to receiving this complaint, Green Mountain Energy received an email from Mr*** on March 2, 2017, requesting that the enrollment be canceled to avoid starting service with Green Mountain Energy. We processed the cancelation immediately, and he will not start service with Green Mountain Energy. Upon receiving this complaint, Green Mountain Energy attempted to speak with Mr*** on March 3, and 7, 2017. Unfortunately, we were unable to reach him. Should he choose to return our call, we will discuss his concerns further. While we cannot be sure what happened during the enrollment, Green Mountain Energy has a strict code of conduct policy for all representatives and will provide additional training as needed. We consider this matter closed Please let us know if you need any additional information regarding this case *** *** *** *** *** *** ***
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Complaint: ***
I am rejecting this response because: this does not address that there was action taken to rectify the selling practices that were used to matriculate my wife and I in the green mountain program I still feel as though there was information that was conveniently excluded in the sales pitch This response does not at all address the crux of the initial complaint
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and Have provided documentation proof of my email contact with GMEC and their response several days laterI will accept GMEC offer as satisfactory but I would like to suggest that their email systems is reviewed to avoid this issue in the future and to make it known that the resolution shouldnt have been done as a courtesy but because of facts that support negligence on GMEC part.
Regards,
*** ***