Bc Products Co Llc

Revdex.com: When I asked the Green Mountain representatives for information on the company's rate plans, they did request my information, and I provided itI was told that they needed to verify that they could even run service to my addressThey also told me they would send me the information I requestedAs I stated in my previous letter, no rate plans were discussed with meNo terms of service were discussed with meI was never informed that by providing them with my information, I was "agreeing" to authorize them to switch my serviceI ask you, why would I request information on rate plans and terms of service and then authorize the reps to switch me to Green Mountain without having received the information (verbally or in writing), that I requested in the first place that would have enabled me to choose a plan? If this is Green Mountain's method of obtaining"authorization" from potential customers, then the practice is misleading, ambiguous, and spurious at bestFurther, I did receive a call from [redacted] at Green Mountain on August 11thAs I was traveling for business, I was unable to return the call until this weekI did, in fact, return her call on Wednesday, August 16th, at 2:p.mAs of this afternoon, I have not received a return phone callFinally, when I contacted TXU upon learning my TXU account had been closed in spite of my request that the unauthorized change be cancelled immediately (before I even left the store where the rep signed me up, mind you), they researched the issue and informed me that TXU had never received any notice of cancellation of Green Mountain's services to my address, nor any request by Green Mountain to do so as I was told would happen by multiple Green Mountain representativesThis is the reason that TXU had to open a ticket to cancel and restore service on my behalfThat being said, the response made in reference to complaint ID [redacted] has verified the unauthorized account has been closed with a zero balanceThis is the ulimate resolution I was seekingAs such, I am satisfied with the outcome.Regards, [redacted]

Green Mountain Energy Company’s Response to Revdex.com Case # [redacted] At Green Mountain Energy Company (GMEC), we take complaints very seriously We always appreciate hearing from our customers and want to ensure their concerns are addressed Please see below for a summary of our findings: IssueMs [redacted] states she was not advised of the Delivery Charges assessed by Oncor during her enrollment on the Pollution Free rate plan and is requesting to be placed on a rate plan that has the Oncor Delivery Charges included in the Energy ChargeHistoryOn May 18, 2015, Ms [redacted] processed an online request to transfer service to Audelia Road Apt effective May 26, On May 26, 2015, Ms [redacted] ' transfer of service completedMs [redacted] contacted GMEC requesting information regarding the new deposit requestThe GMEC representative explained the deposit request, and incorrectly advised Ms [redacted] her Lite Up Texas discount would transfer over to her new location, therefore no additional actions were requiredThe GMEC representative failed to inform Ms [redacted] to contact Lite Up Texas and update the new service addressOn June 22, 2015, Ms [redacted] emailed GMEC requesting additional information regarding her contract end date and requested new rate plan offersGMEC emailed Ms [redacted] a response advising her the current Pollution Free Smart rate plan would expire on the June meter read date, at which point the account would default onto a month to month rate planMs [redacted] was advised to contact GMEC to discuss available rate offers On June 29, 2015, Ms [redacted] contacted GMEC requesting to update her current rate planThe GMEC Representative offered Ms [redacted] the Pollution Free rate planThis rate plan offers an Energy Charge of $per kWh, Oncor Delivery Charges of $per month and 3.3156¢ per kWhThe term of this plan is months and has an Early Cancellation Fee of $Ms [redacted] was read these disclosures and agreed to enroll on the Pollution Free rate plan effective the next meter read dateOn July 28, 2015, a $invoice was sent to Ms [redacted] The invoice included Current Charges of $for the billing period from June 24, through July 23, 2015, and a balance forward of $due August 13, On August 7, 2015, Ms [redacted] contacted GMEC disputing her Oncor Delivery Charges, stating this information was not disclosed when she agreed to enroll on the Pollution Free rate planMs [redacted] requested to speak to a supervisor for further assistanceThe GMEC supervisor reviewed Ms [redacted] enrollment call to the Pollution Free rate plan which confirmed the Oncor Delivery Charges were disclosedThe GMEC supervisor further explained, unlike the previous Pollution Free Smart rate plan the new Pollution Free rate plan itemizes all charges, therefore the Oncor Delivery Charges are disclosed on each invoiceThe GMEC representative explained in detail the Oncor Delivery Charges and the assessment of these fees to all Retail Electric Providers according to each customer's usageMs [redacted] disconnected the call stating she would be switching once her contract endedResolutionGMEC regrets the negative experience Ms [redacted] has experienced, however a review of Ms [redacted] enrollment on the Pollution Free rate plan confirms all charges were disclosed by the GMEC representativeMs [redacted] ' previous rate plan was the Pollution Free Smart rate planThat rate plan offered an Oncor Delivery Charge of $per kWh, a monthly base charge of $per month and an Advanced Metering Charge of $per monthThe average price at kWh was 11.4¢ per kWh The term of this plan was months and had an Early Cancellation Fee of $On Ms [redacted] ' new Pollution Free rate planThe Energy Charge is $per kWh, Oncor Delivery Charges of $per month and 3.3156¢ per kWhThe average price at kWh is 10.9¢ per kWhThe term of this plan is months and has an Early Cancellation Fee of $A comparison of Ms [redacted] previous Pollution Free Smart rate plan shows that the new Pollution Free rate plan, provides a lower overall price pointMs [redacted] was contacted and explained the above and has decided to remain on the Pollution Free rate planDue to the GMEC representative incorrectly advising Ms [redacted] her Lite Up Discount would transfer to her new location, GMEC has applied a $credit in lieu of the Lite Up Discount to Ms [redacted] ' GMEC accountAccount StatusMs [redacted] account is active and currently has a $balance

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me for the moment I do agree that Green Mountain's customer service staff needs further education regarding dealing with customers and providing accurate information This whole thing could have been avoided if I had simply been told the truth from the beginning, and not had the issue compounded by additional lies told by one representative in particular I continue to reserve judgment on how well Green Mountain is doing as a responsible, and responsive, energy provider We are keep all out options open in terms of energy providers Regards, [redacted]

At Green Mountain Energy Company, we take complaints very seriously We always appreciate hearing from our customers and want to ensure their concerns are addressed Please see below for a summary of our findings:IssueMs [redacted] complaint against Green Mountain Energy Company (GMEC) concerns the accuracy of her electricity service usage and the terms of the price plan for her electric service accountMs [redacted] states that the recent electricity usage is not within the range of usage for the premiseAdditionally, Ms [redacted] states that she was not provided notice that her electric service account was active on a variable price plan.HistoryAfter researching this complaint we have concluded the following: GMEC records reflect that Ms [redacted] account became active on the GMEC Pollution Free e+ Smart effective December 21, The term of this plan is months and it has a $early cancellation fee On May 16, 2013, a contract expiration notice (CEN) was sent to Ms [redacted] advising that her current price plan was expiring and to contact GMEC regarding available offers for her account The notice also advised that if another plan was not selected, the account would automatically continue month-to-month, with no minimum contract term and no cancellation feeAttached is a copy of the May 16, correspondence and EFL for the Pollution Free month-to-month price plan for reference GMEC records do not reflect that a request was received from Ms [redacted] to change her price plan; therefore, the account transitioned to the GMEC Pollution Free month-to-month price plan effective June 11, and subsequent invoices sent to Ms [redacted] address reflect the GMEC Pollution Free month-to-month price planOn October 12, 2016, an invoice for $was sent for the billing period of September 8, through October 7, The invoice reflects 4,kWh.On October 24, 2016, Ms [redacted] contacted GMEC for an explanation of her accountThe GMEC representative provided an explanation of her invoiced charges and billing and provided available offers for her accountMs [redacted] declined.ResolutionGMEC regrets any inconvenience these proceedings may have caused MsWolven A review of a Ms [redacted] account confirmed that she was invoiced in accordance with her Terms of Service and EFL On October 27, 2016, a request was sent to Oncor Electric Delivery to verify the accuracy of the electricity usage Oncor Electric Delivery determined that the billing for service period July 8, through October 7, is correctThe billing reads are based on actual reads registered on the meterNo billing adjustments are warranted at this timeAn advanced meter is associated with this service point so daily and interval usage data can be found in the Smart Meter Texas Portal.Multiple attempts to contact Ms [redacted] to provide an update were unsuccessful and voicemail messages were provided.For any additional questions about this concern, please contact me at the number belowI’m available Monday through Friday from a.mto p.m.Thanks, [redacted] Customer Support Note: The information contained in this e-mail and any accompanying documents may contain information that is confidential or otherwise protected from disclosureIf you are not the intended recipient of this message, or if this message has been addressed to you in error, please immediately alert the sender by reply e-mail and then delete this message, including any attachmentsAny dissemination, distribution or other use of the contents of this message by anyone other than the intended recipient is strictly prohibited

Green Mountain Energy Company’s Response to Revdex.com Case # [redacted] At Green Mountain Energy Company, we take complaints very seriously We always appreciate hearing from our customers and want to ensure their concerns are addressed Please see below for a summary of our findings: Issue Mr [redacted] complaint against Green Mountain Energy Company (GMEC) concerns being assessed charges through Oncor Electric Delivery Company (Oncor) for work not completed for electric service at [redacted] History On September 1, 2017, an invoice for $was sent for the billing period of July 31, through August 29, which includes a Customer Request Clearance - Transportation charge of $10.00, a Customer Request Clearance – Labor charge of $37.33, a Customer Request Clearance – Material charge of $52.36, a Customer Request Clearance – Transportation charge of $and a Customer Request Clearance – Labor charge of $ On September 5, 2017, Mr [redacted] contacted GMEC concerning the invoice disputing the charges related to Oncor GMEC advised Mr [redacted] to contact Oncor to dispute the charges originating from Oncor Mr [redacted] advised that he had previously contacted Oncor to dispute the related charges and Oncor referred him to GMEC to dispute the charges Resolution A review of GMEC’s records indicate that charges initiating from Oncor were passed through without mark-up On November 2, 2017, a GMEC representative contacted Oncor to verify the charges related to a temporary disconnection/reconnection of service Oncor confirmed that Mr [redacted] agreed to the related charges prior to submitting the request for a temporary disconnection/reconnection of service Further disputes of the charges would need to be directed to Oncor for review if Mr [redacted] states that the requested work was not performed Oncor can be contacted at [redacted] GMEC apologizes for not contacting Mr [redacted] to relay the findings by phone as our phone system is temporarily down For any additional questions about this concern, please contact me at the number belowI’m available Monday through Friday from 8:a.mto 5:p.m

Green Mountain Energy Company’s Response to Revdex.com Case # [redacted] At Green Mountain Energy Company (GMEC), we take complaints very seriouslyWe always appreciate hearing from our customers and want to ensure their concerns are addressedPlease see below for a summary of our findings: Issue Ms [redacted] complaint against Green Mountain Energy Company (GMEC) is regarding the Final Invoice for the service address at [redacted] *** History After reviewing this complaint GMEC has concluded the following: Ms [redacted] has been served by GMEC at [redacted] since January 28, On August 1, 2016, an invoice for $was sent for the billing period of June 27, through July 27, with Current Charges of $221.19, a Balance Forward of $and a Current Average Billing Amount of $due by August 17, On August 20, 2016, GMEC received notification that the electric service at [redacted] was switching to another retail electric provider (REP) effective August 19, On August 23, 2016, a Final Invoice for $was sent for the billing period of July 27, through August 19, with Current Charges of $159.79, a Previous Amount Due of $and a Balance Due from (Average) Billing Plan of $due by September 8, Resolution GMEC apologizes for any inconvenience or confusion these proceedings may have caused MsScottOn September 8, 2016, a GMEC representative contacted Ms [redacted] and provided a detailed explanation regarding the charges reflected on the August 23, Final Invoice GMEC has invoiced Ms [redacted] in accordance with the Terms of Service agreement and EFL and no billing adjustments are warranted [redacted] Customer Support [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have concerns with the fact that I had to go through the Revdex.com to resolve this matter over such a small dollar amountI hope for future complaints to be held within GMEC Regards, [redacted]

Green Mountain Energy’s Response to Revdex.com Case # [redacted] At Green Mountain Energy Company (GMEC), we take complaints very seriouslyWe always appreciate hearing from our customers and want to ensure their concerns are addressedPlease see below for a summary of our findings: Issue Ms*** complaint against Green Mountain Energy Company (GMEC) is regarding an unanswered complaint, concerning an inquiry placed on her credit report by GMEC on May 16, History On June 20, a GMEC representative contacted Ms [redacted] in response to a Revdex.com complaint received regarding an inquiry placed on her credit report by GMECMs [redacted] advised she had not submitted a request to initiate electric services under her name with GMECAt that time, Ms [redacted] was provided with the step actions to submit a letter of dispute concerning the unauthorized credit check Resolution In review, GMEC has no record of a dispute letter received on Ms [redacted] behalf; therefore, the issue remains pending at this time A GMEC representative attempted to contact Ms [redacted] regarding her concern; however, the attempts were unsuccessfulVoicemail messages providing the GMEC representative’s contact information were left for further discussion of Ms [redacted] account if needed [redacted] Customer Support [redacted]

Green Mountain Energy Company’s Response to Revdex.com Case # [redacted] At Green Mountain Energy Company (GMEC), we take complaints very seriously We always appreciate hearing from our customers and want to ensure their concerns are addressed Please see below for a summary of our findings: IssueMs [redacted] 's complaint against Green Mountain Energy Company (“GMEC”) is in regards to her desired date switch to GMEC not completing on May 1, Additionally, Ms [redacted] is requesting to have her partial payment of $returned to her.HistoryOn May 1, 2015, Ms [redacted] requested to switch her service at [redacted] to GMEC A security deposit of $was required to process the enrollment which could be split in half pending supporting documentation being sent reflecting that Ms [redacted] was a low income customer The amount of $would then be required to have service begin and the remaining half of the deposit request would be billed on the first invoice Ms [redacted] agreed and the enrollment was completed On May 4, 2015, a fraud alert security notification associated with Ms [redacted] ’s identification was received from the credit bureauAt that time, a GMEC representative was unable to notify Ms [redacted] as there was no contact information listed for the account The account was noted that two forms of identification would be required to complete the enrollment Later that day, Ms [redacted] contacted GMEC for a status of the enrollment Ms [redacted] was advised of the supporting documentation required to satisfy the fraud alert security notification and to complete the deposit request A payment of $was also processed to the account On May 8, 2015, Ms [redacted] contacted GMEC requesting a status of her switch enrollmentThe GMEC representatives advised Ms [redacted] that GMEC had not processed the documentation to verify her identification On May 12, 2015, Ms [redacted] contacted GMEC requesting a status of her switch enrollmentThe GMEC representative advised Ms [redacted] GMEC has processed the documentation to verify her identification and her switch will complete within one to two daysOn May 13, 2015, Ms [redacted] contacted GMEC requesting a status of her switch enrollment and was improperly advised that the status was inactive and the switch will complete on the next business dayMs [redacted] requested to speak with a supervisorOn May 14, 2015, GMEC confirmed that the enrollment completed and was activeResolutionGMEC regrets any inconvenience these proceedings may have caused Ms [redacted] On May 19, 2015, GMEC has initiated a request to reinstate the account with Ms [redacted] ’s previous service provider as of May 14, A request has also been placed to refund the amount of $to Ms [redacted] On May 22, 2015, a GMEC agent attempted to contact Ms [redacted] to advise of the research results and will provide an update once the reinstatement has completed For any additional questions about this concern, please contact me at the number below I’m available Monday through Friday from a.mto p.m [redacted] ***Customer Support [redacted]

Green Mountain Energy Company’s Response to Revdex.com Case # [redacted] At Green Mountain Energy Company (GMEC), we take complaints very seriouslyWe always appreciate hearing from our customers and want to ensure their concerns are addressedPlease see below for a summary of our findings: Issue Mr [redacted] ’s complaint against Green Mountain Energy Company (GMEC) is regarding the assessment of a $Early Cancellation Fee to his electric service account at [redacted] *** History GMEC provided electric service to Mr [redacted] at [redacted] starting June 30, through May 14, under the Pollution Free Conserve Choice plan with a term of months and an Early Cancellation Fee of $ Subsequent invoices sent from July 14, through May 12, reflect the Pollution Free Conserve Choice plan pricing and include messaging that states “Your current clean electricity plan will expire with your meter reading on or after June 1, On May 14, 2016, GMEC received notification that the electric service at [redacted] was switching to another retail electric provider (REP) effective May 14, On May 18, 2016, a final invoice for $was sent to Mr [redacted] for the final billing period from May 9, through May 14, with an Early Cancellation Fee of $due by June 3, Mr [redacted] ’s service address does not have a switch-hold due to an average payment plan, a deferred payment plan or due to meter tampering with GMEC Resolution GMEC has invoiced Mr [redacted] in accordance with the Terms of Service agreement and EFLNonetheless, as a courtesy to resolve the matter, GMEC waived the Early Cancellation Fee of $ [redacted] Customer Support [redacted]

Complaint: [redacted] I am rejecting this response because: -GME has failed to provide proof of error on my part on inputting the incorrect information online when Payment was process on April 3rd--They currently hide behind the excuse that they do not have access to that information.-GME has failed to provide any proof of legitimate contact on behalf of GME to either myself or my wife that the payment was rejected by the bank--GME hides behind their passive aggressive attempt made on Friday- 4/in which they mailed a 1st class postage letter indicating the bank rejection-GME has confirmed through a phone call to myself this week that no email was sent to our residence nor any phone call was made to us to alert us of said bank rejection--GME has confirmed that the letter was mailed on Friday 4/and per the rep on the phone "I have no idea how long a 1st class postage letter takes to be delivered".--GME above states that once the letter was mailed, because we did not contact them by the 10th with payment the disconnect went throughGME- please help me understand how a customer responds with payment info the same day you placed a 1st class postage letter in the mail? -GME's explaination above does not provide anything newI have already aknowledged that I was initially lateAs I travel for work and having recently switched to what we thought was going to be a great new provider, it took me longer than it should to setup the Autopay systemMy complaint is specifically involving having made the payment to an accurate bank account number and GME having botched the payment through what I think is a computer system error and then not notifying us by a legitimate means PRIOR to the power being physically cut offThe above GME statement is missing a couple of key documentsFor GME's convenience I have attached copiesOne of which is a confirmation of payment emailNote, that the email letter confirming payment was the last contact ever made by GME before our power went out AND the online portal showed a $Payment Due EVEN ON THE DAY THE POWER WENT OUT!!!! Further more, the numbers on the bank routing line are accurate and the last available on the Account number are accurateIf needed, I can provide a voided check as proofThe missing numbers on the Account number line are the ones that GME is failing to provide as proof of what really happenedAs this months payment is due on May 18th, we will be sending full Payment via credit card on time to avoid anymore potential errors by GMEAs such, we do not consider the matter resolved and we are not pulling our complaintRegards, [redacted]

Complaint: [redacted] I am rejecting this response because: This list of account activity is full of impertinent information and is almost entirely lacking the essential activity that I know GME has in their records I provided GME with documentation from my bank to prove the transaction many months ago I have attached the documentation again here The transaction was already researched by GME and I was told that the $was returned to the originator of the electronic payment and that I had to request a refund from my bankThat proves that GME was able to find a record of the payment being madeSince my bank and the originator of the electronic payment have no record of the return, GME has to provide that proof to my bank or find another way to figure out what happened to the $ It's as simple as that I have literally spent hours trying to resolve this issue and the idea that I have to provide GME with more documentation is beyond frustrating I will attempt to call the number listed in case there is something going on here that I need to be aware of, but as far as I can see, the ball is in GME's court They need to provide proof that the $was returned or they need to credit it to my account.This is not a case of one mistake, it's a case of the ball being dropped numerous times by numerous people, which points to an infectious carelessness in the management and personnel of the entire company Bank account transactions are easy to research in this day and age If I can find an old transaction for my accounts in five minutes or less, GME should be able to do it if given seven months and a dozen reminders Regards, [redacted]

At Green Mountain Energy, we take complaints very seriously We always appreciate hearing from our customers and want to ensure their concerns are addressed Please see below for a summary of our findings:Brief description of complaintMr [redacted] complaint against Green Mountain Energy Company (GMEC) concerns continued invoicing for the account after vacating the premise of [redacted] ***.HistoryGMEC’s records indicate that Mr [redacted] service account at [redacted] has been active with GMEC since January 17, On August 4, 2017, an invoice for $was sent for the billing period of June 30, through August 2, On August 7, 2017, Mr [redacted] contacted GMEC stating that electric service was to end for the account as of July 31, GMEC advised that a request to cancel service was not received from Mr [redacted] and that the account was still active Mr [redacted] requested that the usage be backdated to July 31, as he vacated the premise GMEC confirmed that the usage could not be backdated as a request was not received to close the account in Mr [redacted] ’ name Mr [redacted] ended the callOn August 12, 2017, GMEC received notification that an enrollment request from another retail electric provider (REP) was received at [redacted] effective August 15, resulting in the closure of Mr [redacted] account On August 14, 2017, Mr [redacted] contacted GMEC stating that he vacated the premise as of July 31, Additionally, Mr [redacted] stated that he contacted GMEC on August 7, to request a cancellation of service but continued to be invoiced for the account A request was submitted to dispute the final invoice to be effective for August 7, On August 15, 2017, GMEC contacted Mr [redacted] and verified that due to not receiving a request to disconnect service, Mr [redacted] would be responsible for charges in his name; however, due to the request for disconnection as of August 7, 2017, the account would be credited for the period of August 7, through August 15, On August 17, 2017, a final invoice for credit balance of $was sent for the billing period of August 2, through August 15, with Current Charges of $12.14, a Deposit Refund of $150.00, Deposit Interest of $and a Balance Forward of $ On August 18, 2017, a corrected final invoice for a credit balance of $was sent for the billing period of August 2, through August 15, with Current Charges of $12.14, a Deposit Refund of $150.00, Deposit Interest of $0.37, a Bill Adjustment credit of $and a Balance Forward of $ ResolutionGMEC has invoiced Mr [redacted] account in accordance with the Terms of Service Additionally, the disputed period of August 7, through August 15, was credited to the account and reflected on the corrected final invoice as a Bill Adjustment credit of $ For any additional questions about this concern, please contact me at the number below I’m available Monday through Friday from a.mto p.m[redacted]

Green Mountain Energy Company’s Response to Revdex.com Case # [redacted] At Green Mountain Energy Company (GMEC), we take complaints very seriouslyWe always appreciate hearing from our customers and want to ensure their concerns are addressedPlease see below for a summary of our findings: Issue Mr [redacted] ’s states that a GMEC sales representative provided misleading information in an effort to switch the electric service at [redacted] *** History Mr [redacted] was contacted by a GMEC sales representative and he agreed to switch her electric service at [redacted] to GMEC effective January 11, Mr [redacted] agreed to enroll in the GMEC Pollution Free Connect planThe term of this plan is months and it has a $Early Cancellation FeeAdditionally, an email confirmation was sent to Mr [redacted] at [redacted] confirming his switch requestThe confirmation email included a link to the Your Rights as a Customer, Terms of Service and EFL documents Mr [redacted] ’s switch completed on January 11, On January 20, 2016, Mr [redacted] contacted GMEC stating he was advised by the sales representative that GMEC will pay the cancellation fee to his previous retail electric provider (REP), for switching his electric servicesAt that time, a GMEC representative advised Mr [redacted] that GMEC does not pay cancellation fees to REPs if a consumer switches their electric service Resolution GMEC apologizes for any confusion or inconvenience these proceedings may have caused Mr [redacted] A review of Mr [redacted] ’s account determined a switch request was received from a storefront retail location; however, GMEC does not pay cancellation fees associated with the switching of electric service A GMEC representative has contacted Mr [redacted] and offered to switch his electric service back with his previous REP The issue remains pending at this time For any additional questions about this concern, please contact me at the number belowI’m available Monday through Friday from a.mto p.m [redacted] Customer Support [redacted]

Green Mountain Energy Company’s Response to Revdex.com Case # [redacted] For additional questions or concerns regarding this matter, please contact me at [redacted] Thanks, [redacted] ***

To Whom It May Concern, Green Mountain Energy received Ms [redacted] ’ complaint on January 23, The following outlines his enrollment, account status, and our resolutionMs [redacted] ’ electricity account was enrolled in person at a retail event for Green Mountain Energy on August 10, During the enrollment, Ms [redacted] was presented with all required disclosures, including that our plan was for a month variable supply priceFollowing enrollment, Ms [redacted] was emailed a copy of the Terms of Service for the electricity account which additionally outlined the rescission and cancellation timeframes, and that we cannot guarantee any savings compared to her local utility company Prior to receiving the complaint, on January 23, 2017, Green Mountain Energy received an inbound cancelation request from Ms [redacted] ’ local utility company, Consolidated Edison, and the account will end service on February 7, 2017, as determined by Consolidated Edison Upon receiving his complaint, Green Mountain Energy attempted to speak with Ms [redacted] on January 23, and 26, Unfortunately, we were unable to reach her Should she choose to return our calls, we will work to resolve this complaint Until then, we consider this matter closed Please let me know if you need any additional information regarding this complaint [redacted] Tell us why here

Complaint: [redacted] I am rejecting this response because: I was incorrectly informed about how the refund would be processed alright but that was in when I signed up for their servicesMany of their supervisors and representatives gave me the run around and said that I was wrong about what I was told until I had to spend about mins listening to the initial telephone conversationUpon listening to the telephone recording I was assured that I would receive a refund check in the mailThat was in August Their company never initiated the refund process upon the completion of the months until I initiated contact againAs of today, November 1st, I still haven't received the check they claimed was mailed on October 19th so something must be wrongI contacted their rep on October 30, informing them of this and inquiring about tracking info for the checkI have requested that another check be sent to my business address where mail can be signed for so the company can send certified mail that has tracking information Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: you mentioned Ms [redacted] account, my account for [redacted] Houston TX is the account on the requested account that I called to have services discontinuedo on August of So you have accounts wrongI was not living at the Henderson address past August 10th, I am requesting for the appropriate billI will not pay for electric services at a residents I was not living inI was never given an accurate last billI want the accurate Bill and it removed from my credit immediately Regards, [redacted]

Green Mountain Energy Response to Revdex.com Case # [redacted] Rebuttal

Green Mountain Energy Company’s Response to Revdex.com Case # [redacted] At Green Mountain Energy Company (GMEC), we take complaints very seriously We always appreciate hearing from our customers and want to ensure their concerns are addressed Please see below for a summary of our findings: Issue Ms [redacted] is requesting to change the scheduled due date for her monthly invoices to the 3rd or 4th of each monthHistoryOn March 19, 2015, Ms [redacted] submitted a request to initiate electricity service at [redacted] on April 16, On April 16, 2015, GME initiated electricity service at [redacted] ***On May 13, 2015, an invoice of $was sent to Ms [redacted] for the billing period of April 16, through May 11, with a due date of May 29, On May 19, 2015, Ms [redacted] contacted GMEC requesting to change the monthly invoice due date to the 3rd or 4th of each month to accommodate her income scheduleUnfortunately, based on the limited payment history with GME, Ms***'s GME account was not eligible for the Pick Your Due Date option; this option allows a customer to schedule the monthly invoiced due date according to the available due dates per the Transmission Distribution Service Provider (TDSP) meter read scheduleResolutionGMEC regrets any inconvenience these proceedings may have caused Mr***Ms [redacted] has been contacted and was explained how her current limited payment history with GME, not her overall external credit score, has caused her GME account not be eligible for the Pick Your Due Date option However, as a courtesy, GME has honored Ms***'s request to change the due date for her monthly invoiced amountMs [redacted] has selected the new due date for her monthly invoiced amounts to be the 11th of every month, she is aware the Pick Your Due Date option can take from 1-billing cycles to take effectAccount StatusMs***'s account is active and currently has a zero balance.For any additional questions about this concern, please contact me at the number below I’m available Monday through Friday from a.mto p.m [redacted] ***Customer Support###-###-####