Bc Products Co Llc

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:As I noted in my complaint, Green Mountain's wording would have allowed them to switch my service to a "Plan of their choosing" on or about June 8th Because of this I felt compelled to change to a service I selected, not them My complaint is before the Texas PUC and I am awaiting their response Regards, [redacted]

Green Mountain Energy Company’s Response to Revdex.com Case # [redacted] At Green Mountain Energy Company (GMEC), we take complaints very seriously We always appreciate hearing from our customers and want to ensure their concerns are addressed Please see below for a summary of our findings: Issue Ms [redacted] ’s complaint against GMEC concerns not being able to pay multiple electric service accounts under one profile via GMEC’s online account management (OAM) for the service addresses at [redacted] and [redacted] *** Additionally, Ms [redacted] is requesting an investigation of frequent power outages and the delivery status of a Nest thermostat History On May 31, 2016, Ms [redacted] contacted GMEC and requested to enroll an additional electric service at [redacted] *** Ms [redacted] agreed to enroll in the GMEC Pollution Free Month Elect plan This plan comes with one Nest Learning Thermostat Multiple contacts were received on June 24, 2016, from Ms [redacted] stating that she was not able to combine the electric service at [redacted] and [redacted] via GMEC’s OAM to be place on automatic bill pay A GMEC representative advised Ms [redacted] that the service addresses at [redacted] Road and [redacted] were not enrolled jointly; therefore, GMEC system was not able to associate both accounts via GMEC’s OAM to be place on automatic bill pay At that time, a request was sent to have both addresses placed on Joint billing Resolution GMEC apologizes for any inconvenience or confusion Ms [redacted] may have experienced during the establishment of her electric service account with GMEC On July 5, 2016, a GMEC representative contacted Ms [redacted] and advised that the service at [redacted] and [redacted] Road were placed on joint billing Ms [redacted] was advised that power outages should be reported directly to CenterPoint Energy (CNP) Additionally, a review of Mr [redacted] ’s account determined that the Nest thermostat had not been sent A request was submitted to investigate the delay of Mr [redacted] receiving the Nest thermostat The issue remains pending at this timeMs [redacted] will be contacted after a response is received [redacted] Customer Support [redacted]

Green Mountain Energy Company’s Response to Revdex.com Case # [redacted] At Green Mountain Energy Company (GMEC), we take complaints very seriouslyWe always appreciate hearing from our customers and want to ensure their concerns are addressedPlease see below for a summary of our findings: Issue Mr [redacted] ’s complaint against Green Mountain Energy Company (GMEC) concerns the completion of service initiating at [redacted] History After reviewing this complaint GMEC has concluded the following: Mr [redacted] has been served by GMEC at [redacted] since August 29, On October 26, an invoice for $was sent for the billing period of September 23, through October 22, with Current Charges of $42.33, a Disconnect Notice Fee of $20.00, a and Late Payment Penalty of $ On November 16, 2015, a disconnection notice for $was sent with a due date of November 30, On November 24, 2015, an invoice for $was sent for the billing period of October 22, through November 20, with Current Charges of $22.31, a Disconnect Notice Fee of $20.00, a Late Payment Penalty of $and a Previous Amount Due of $ After a Disconnection Notice was sent to Mr [redacted] on November 16, due by November 30, was left unpaid, a disconnect order was sent to on December 2, which completed on December 2, Because the Disconnection Notice amount remained unpaid, a move-out request due to non-payment was sent to Oncor Electric Delivery Company (Oncor) December 21, 2016, GMEC received notification of a new enrollment request at [redacted] , resulting in the closure of [redacted] ’s account effective December 21, On December 22, 2015, a payment of $was processed using GMEC’s online account management (OAM), which posted to Mr [redacted] ’s account and was applied to the invoice sent on November 24, On December 23, 2015, a final invoice for $was sent for the final billing period of November 20, through December 21, with Current Charges of $and a Disconnect Request Fee of $due by January 8, Resolution GMEC apologizes for any inconvenience or confusion these proceedings may have caused Mr [redacted] GMEC’s records do not reflect a request to initiate service at [redacted] If Mr [redacted] would like to initiate electric service at [redacted] , he would need to contact the customer service center at 1-866-785-to process a moorder For any additional questions about this concern, please contact me at the number belowI’m available Monday through Friday from a.mto p.m [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
However, the statement from the business about me giving them my social security number is incorrectThe representative did ask for this information but said that she could use my drivers license number to better locate my residenceThe representative also created a fake email address using my work phone number because I would not provide my work email address
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
Green Mountain Energy is not addressing the issues that I expressed in my complaintI never denied that I signed up and I never denied about the compensationMy issues are (1) Cancellation of the
account- I talked to my utility company twice and both times they stated Green Mountain Energy company decides the date in which my account would be cancelledI was being lied to by someoneThere should be something in writing that states that my utility company (Com Ed) chooses the cancellation date and if that information is available, it was not provided it to meIn addition, why does it take cycles for an account to be cancelled.(2)The Cost-After the three months, my account almost tripled in costI don't know how anyone can pay that much at one timeMy account continues to be high which was my fear and why I wanted the account to be cancelledI have a bill right now that is $and $compensation does not help thatAlso, I am being charged cents and my utility company only charges me centsHow is this saving people money? I am at risk of having my service shut off.These are the issues that I would like to be addressed by the companyNow let me mention that I sent out multiple emails to several people this past weekend when I received the latest billFinally, someone called me and provided me with some information and what I consider to be some assistanceIt is a disgrace that I am having this issue when I don't even have a contract anymore and because of this, I'm having serious financial issues with paying a bill that shouldn't even exist
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:The representative could not confirm that the early termination fee that was paid for the previous electricity provider would be credited back to me once I switched back from Green mountain to my previous providerWhen this company lies to a customer to gain a sale, and is then found to have lied by the customer, then the company is ethically liable for any loss the customer has sustained due to misinformationI will not accept anything less than a refund in either cash or bill credit for that was promised to be covered by Green MountainI was taken advantage of by this companies sales tacticsAs a member of the Armed Services, I do not sacrifice my well being for this nation to accept a lack of responsibility to uphold an agreement made, even one that is in comparison to my responsibilities, are as menial as this refund.
Regards,
*** ***

Green Mountain Energy Company’s Response to Revdex.com Case # ***At Green Mountain Energy Company (GMEC), we take complaints very seriously. We always appreciate hearing from our customers and want to ensure theirconcerns are addressed. Please see below for a summary of our
findings: IssueMs***'s complaint against GMEC concerns receiving a corrected invoice forusage and charges for the previous six months after she requested to cancel herelectric service with GMEC at *** *** *** ***. Additionally, Ms*** states that heraccess to her online GMEC account has been removed and GMEC won’t send her acopy of her current invoice. Ms*** is requesting further investigation ofthe matter and that the remaining charges on her account be removed.HistoryAfter researching this complaint we have concluded the following: Ms*** began electricity service with GMECat *** *** *** *** on May 2014. GMEC records indicate Ms*** enrolled in the Green Mountain EnergyPollution Free e-Plus variable month-to-month rate plan.On August 10, 2015, Ms*** contacted GMEC and requested to close her accounteffective August 31, and a move-out request was processed. On August 31, 2015, GMEC received corrected meter readings from Oncor ElectricDelivery Company (Oncor) for the meter at Ms***'s premise for the billingperiods from March 10, through August 7, 2015. As a result, GMEC reversed Ms***'s monthlyinvoices that generated from April 13, through August 11, to rebillthe corrected meter, usage (kWh) and charges received for the corrected billingperiods. On September 2, 2015, a corrected invoice was generated and displayed in Ms***'sonline account management (OAM) for the billing periods from March 10, 2015through August 7, 2015. On September 3, 2015, Ms*** contacted GMEC regarding her invoiced charges andusage and she was provided with an explanation of her billing, charges andusage. Ms*** disputed the invoicedcharges and a request was opened to investigate.GMEC sent a request to Oncor requesting to verify the corrected meter readings andcharges received for Ms***'s premise.On September 17, 2015, GMEC received a response from Oncor that confirmed Ms.***'s corrected meter, meter readings and usage were accurate with noadjustments due. Additionally, Oncoradvised that on August 31, 2015, it was discovered that the meter assigned to Ms.***'s premise and electric service address (Meter# ***, ESID#***) was incorrectly switched or "crossed" with anadjacent meter#*** at the apartment property. Once Oncor corrected or "swapped"the misplaced meters, usage adjustments were processed to correct the usage foreach meter during the crossed period. On September 18, 2015, a GMEC representative contacted Ms*** and provided herwith the results of the investigation. On September 24, 2015, Ms*** contacted GMEC and requested duplicate copies ofthe original invoices from April 13, through August 11, and duplicatecopies were emailed to Ms*** at ***.ResolutionGMEC regrets any miscommunication or confusion these proceedings may have caused Ms***. In conclusion, Ms.***'s account has been invoiced correctly based upon Green Mountain Energy’sPollution Free e-Plus, the terms and conditions disclosed in his Terms ofService and meter information received from Oncor. All invoices were generated monthly and eBillnotifications were sent to Ms***'s email address on record and none werereturned as undeliverable. Ms***'s originalinvoices that were reflected on her online account were replaced once hercorrected invoice generated for the corrected billing periods.Ms.***’s GMEC account has been invoiced correctly based on the meter readingsprovided by Oncor. GMEC simply billed Ms.*** based on the meter reading submitted by Oncor. No meter read adjustments are warranted. Nonetheless, in an attempt to resolve thismatter, a credit of $was applied to Ms***’s account which is closedwith a zero balance.On September 29, 2015, 2015, a GMEC representative contacted Ms*** and she was provided with the status of her account

Green Mountain Energy Company’s Response to Revdex.com Case #*** At Green Mountain Energy Company (GMEC), we take complaints very seriously. We always appreciate hearing from our customers and want to ensure their concerns are addressed. Please see below for a summary of our findings:
IssueMs***’s complaint against Green Mountain Energy Company (“GMEC”) is in regards to the timeframe to initiate her electricity service at *** *** *** ***. Additionally, Ms*** states that her meter is not being read monthly and that her usage is high and that she should not be assessed a cancellation fee once her lease agreement with her apartment complex has ended. Ms*** is requesting reimbursement of charges from her apartment complex due to the delayed service start date and is requesting assistance with this matter. HistoryOn July 25, 2014, Ms*** contacted GMEC requesting to enroll the electric service account at *** *** *** ***effective August 1, 2014. While processing Ms***'s enrollment, her identification could not be verified; therefore, the GMEC representative requested that Ms*** provide a copy of her identification in order to complete her enrollment request. Ms*** was advised to submit a copy of her identification via fax and was provided with GMEC’s fax number. On July 26, 2014, Ms*** contacted GMEC requesting an email address to submit the requested copy of her identification and was provided with ***@greenmountain.com On July 29, 2014, GMEC received a copy of Ms***'s identification; however, it was illegibleAt that time, a GMEC representative contacted Ms*** and requested that she resend a copy of her identification Later on July 29, 2014, GMEC received a copy of Ms***'s identification; however, the copy was illegibleMs*** was not contacted regarding her identification On August 27, 2014, Ms***'s enrollment request for electric service at *** *** *** *** expired due to her identification being unable to be verified. On October 9, 2014, Ms*** contacted GMEC regarding the status of her enrollment and was advised that the enrollment request had expired due to GMEC not receiving a legible copy of her identification. At that time, Ms***’s call was transferred to an enrollment specialist to complete her morequest. Ms*** agreed to enroll the electric service account at *** *** *** *** effective October 10, 2014. While processing Ms***'s enrollment, her identification could not be verified; therefore, the GMEC representative requested that Ms*** provide a copy of her identification in order to complete her enrollment request and provided GMEC’s fax number. At that time, Ms*** requested a $account credit due to fees incurred by her apartment complex and was advised that her enrollment request would first need to complete in order for the account to be reviewed for a $account credit. On October 10, 2014, GMEC received a valid copy of Ms***'s identificationAt that time, Ms***’s morequest was processed and completed effective October 13, 2014. A terms of service agreement, electricity facts label (EFL) and “Your Rights as a Customer” document were sent to Ms*** on October 13, 2014. On October 27, 2014, an invoice for $was sent for the billing period of October 13, through October 15, (kWh) due by November 11, Subsequent invoices were sent to Ms*** from November 18, through March 16, reflecting actual meter readings obtained from her transmission and distribution service provider (TDSP) for her electric service account at *** *** *** ***. On March 23, 2015, an invoice for $was sent for the billing period of February 17, through March 18, (kWh) due by April 8, with a Balance Forward of $77.45, a Late Payment Penalty of $and Current Charges of $ ResolutionGMEC regrets any inconvenience these proceedings may have caused Ms***A review of Ms***'s account determined that invoices sent to Ms*** from October 10, to March 23, reflect actual usage as reported by the TDSP; therefore, no adjustments are warranted at this timeMs*** was advised that she could monitor her usage at www.smartmetertexas.comAs a courtesy, a $account credit and Late Payment Penalties totaling $were applied to Ms***’s accountThe term of Ms***’s current price plan, the Pollution Free Apartment Reliable Rate, is months. If Ms*** chooses to switch to another retail electric provider (REP) prior to the end of her term, the account is subject to being assessed an Early Cancellation Fee of $in accordance with her Terms of Service Account StatusMs***'s account is active and currently has a credit balance of $47.29. For any additional questions about this concern, please contact me at 713-488-5416. I am available Monday through Friday from 8:a.mto 5:p.m. *** ***Customer Support713-***

Tell us why here...Green Mountain Energy’s Response to Revdex.com Case # *** Rebuttal
Green Mountain Energy Company (GMEC) regrets any inconvenience these proceedings may have caused Ms*** and we understand Ms*** concerns regarding the initiation of electric service at *** *** *** *** *** ***
A review of Ms*** account determined that the electric service at *** *** *** *** *** *** is no longer activeAdditionally, $will be credited to Ms*** account for all charges assessed at *** *** *** *** *** ***
A GMEC representative attempted to contact Ms*** regarding her concern however, the attempts were unsuccessfulMessages providing the GMEC representative’s contact information were left for further discussion of Ms*** electric usage at *** *** *** *** *** ***
For any additional questions about this concern, please contact me at ***I am available Monday through Friday from 8:a.mto 5:p.m

Green Mountain Energy’s Response to Revdex.com Case #*** RebuttalGreen Mountain Energy Company (GMEC) regrets any inconvenience these proceedings may have caused Ms*** and we understand Ms***’s concerns regarding the invoiced charges and the current pricing plan for the service address at *** *** *** ***. On March 23, 2016, Ms*** processed an online request to initiate electric service at *** *** *** *** effective March 24, 2016. Ms*** agreed to enroll on the GMEC Pollution Free Conserve Choice plan which has a term of this plan is months and it has an Early Cancellation Fee of $200.00. Additionally, Mr*** was provided with the plan components prior to providing her online authorization to complete her enrollment request. While GMEC has invoiced Ms***’s account in accordance with the Terms of Service and Electricity Facts Label (EFL), as a courtesy to resolve this matter, she may contact a GMEC representative directly at *** Monday through Friday to request a price plan change without penalty

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Green Mountain Energy Response to Revdex.com Case # *** Thanks, *** ***

Green Mountain Energy Company’s Response to Revdex.com Case # ***At Green Mountain Energy Company, we take complaints very seriously. We always appreciate hearing from our customers and want to ensure their concerns are addressed. Please see below for a summary of our findings:IssueMs
*** disputes Late Payment Penalties for the electric service account at *** *** ***Ms.*** is requesting further assistance with this matter.HistoryOn October 29, 2015, an invoice for $was sent for the billing period of October 6, through October 27, with Current Charges of $68.09.On November 23, 2015, a Disconnect Notice for $was sent due by December 3, On December 1, 2015, an invoice for $was sent for the billing period of October 27, through November 25, with a Balance Forward of $68.09, Disconnect Notice Fee of $20.00, Late Payment Penalty of $and Current Charges of $62.06.On December 2, 2015, a bank draft payment for $posted to Ms***’s account via Ms***’s online account management (OAM).On December 17, 2015, a card payment for $posted to Ms***’s account via Ms***’s OAM.On December 31, 2015, an invoice for $was sent for the billing period of November 25, through December 29, with a Balance Forward of $23.40, Late Payment Penalty of $and Current Charges of $72.68.On January 16, 2016, Ms*** contacted GMEC for a status of her accountThe GMEC provided an explanation of Ms***’s billing and chargesAs a courtesy, a Disconnect Notice Fee of $was credited to the accountThe GMEC representative advised Ms*** that the invoiced Late Payment Penalties could not be credited to the account.ResolutionGMEC regrets any inconvenience or confusion these proceedings may have caused Ms***; however, GMEC has invoiced Ms***’s account correctly based upon the Terms of Service. As a courtesy, Late Payment Penalties totaling $were credited to the account.On January 19, 2016, Ms*** was contacted and provided with the status of the complaint.For any additional questions about this concern, please contact me at the number belowI’m available Monday through Friday from a.mto p.m. *** ***Customer Support***

Green
Mountain Energy Company’s Response to Revdex.com Case # ***At Green Mountain Energy Company,
we take complaints very seriously. We always appreciate hearing from our
customers and want to ensure their concerns are addressed. Please see
below for a summary of our findings:IssueMr
***’ complaint against Green Mountain
Energy Company (GMEC) concerns the timeframe to initiate an electric
service account in his name at *** *** ***Mr*** states that a
switch hold was active on the address as a result of the previous tenantsMr
*** states that he was provided the incorrect email address to send the New
Occupant Confirmation FormMr*** is requesting that GMEC initiate the
electric service immediately.HistoryAfter researching this complaint GMEC has concluded the
following: Our records indicate that on December 2, 2015, Mr***
contacted GMEC and requested to cancel the electric service at *** *** *
effective January 2, and enroll the electric service at *** *** ***
effective December 2, The GMEC representative advised Mr*** that a
switch hold was active at *** *** *** ESI #*** and that his
morequest would be delayed until the required documents are received and
verified to remove the switch holdMr*** was advised that in order to
complete his enrollment he would be required to provide a copy of a deed/lease
or closing document reflecting that he was a new occupant and complete a new
occupant confirmation formAt that time, the New Occupant Confirmation Form
was sent to ***Later on December 2, 2015, Ms *** contacted GMEC requesting a status of
the New
Occupant Confirmation FormWhile reviewing the
account, a GMEC representative determined that the New Occupant
Confirmation Form was sent to the incorrect email
address At that time, the New
Occupant Confirmation Form was sent to ***
and ***On December 3, 2015, GMEC received supporting deed/lease documentation,
but the documentation did not include the New Occupant Confirmation FormA
GMEC representative contacted Ms*** and advised that in order to complete
the enrollment a New Occupant Confirmation Form is required.On December 4, 2015, GMEC received multiple contacts from
Ms*** requesting a status of the enrollmentThe GMEC representatives
advised Ms*** that in order to complete the enrollment a New Occupant
Confirmation Form is requiredMs*** stated that she was provided the
incorrect email address to send the New Occupant Confirmation Form and that the
landlord was unable to sign New Occupant Confirmation Form.On December 10, 2015, GMEC received multiple contacts from
Mr*** requesting a status of the accountMr*** was advised that in
order to complete his enrollment he would be required to provide a New Occupant
Confirmation FormAt that time, Mr*** emailed the New Occupant
Confirmation FormMr***’ documents were received and a request was sent to
Oncor Electric Delivery Company (Oncor) to remove the switch holdA response
was received from Oncor advising the switch hold was removed and the enrollment
request was scheduled for December 11, Mr*** was advised that the enrollment
request is scheduled for December 11, 2015.ResolutionGMEC
regrets any inconvenience these proceedings may have caused and we understand
Mr***’ concerns regarding initiation of the electric serviceMr***’
enrollment request completed December
11, Multiple attempts to contact Mr
*** to provide an update were unsuccessful.For any additional questions
about this concern, please contact me at the number belowI’m available Monday
through Friday from a.mto p.m. *** *** Customer Support***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me with the following exceptionSEE BELOW
Regards, PLEASE NOTE: What *** Mountain has TOLD me is acceptable, but what they have TOLD me has not happened yet So, I reserve the right to withdraw my acceptance of this resolution if *** Mountain fails to do what they said they are going to do. *** ***

Green Mountain Energy Company’s Response to Revdex.com Case # *** At Green Mountain Energy Company (GMEC), we take complaints very seriously. We always appreciate hearing from our customers and want to ensure their concerns are addressed. Please see below for a summary of our
findings: IssueMs*** is requesting to change the scheduled due date for her monthly invoices to the 3rd or 4th of each month. HistoryOn March 19, 2015, Ms*** submitted a request to initiate electricity service at *** *** *** on April 16, On April 16, 2015, GME initiated electricity service at *** *** ***. On May 13, 2015, an invoice of $was sent to Ms*** for the billing period of April 16, through May 11, with a due date of May 29, 2015. On May 19, 2015, Ms*** contacted GMEC requesting to change the monthly invoice due date to the 3rd or 4th of each month to accommodate her income scheduleUnfortunately, based on the limited payment history with GME, Ms***'s GME account was not eligible for the Pick Your Due Date option; this option allows a customer to schedule the monthly invoiced due date according to the available due dates per the Transmission Distribution Service Provider (TDSP) meter read schedule. ResolutionGMEC regrets any inconvenience these proceedings may have caused Mr***Ms*** has been contacted and was explained how her current limited payment history with GME, not her overall external credit score, has caused her GME account not be eligible for the Pick Your Due Date option. However, as a courtesy, GME has honored Ms***'s request to change the due date for her monthly invoiced amountMs*** has selected the new due date for her monthly invoiced amounts to be the 11th of every month, she is aware the Pick Your Due Date option can take from 1-billing cycles to take effect. Account StatusMs***'s account is active and currently has a zero balance.For any additional questions about this concern, please contact me at the number below. I’m available Monday through Friday from a.mto p.m. Nancy SotoCustomer Support***

Please see the GMEC response to Revdex.com ***Thanks,*** ***

Complaint: ***
I am rejecting this response because:The balance during the October disconnection was higher than $I understand there are disconnection fees and reconnection fees if its necessary to cut the service but this wasn't the case and it causes a huge inconvenience when you have money in the acount and it gets cut offIts not the first time this happens before the balance reaches dollars, and if it continues to be an issue, I will go with another electrical company
Regards,
*** ***